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The balance sheet and income statements state that we will be expecting a 20.8% annual growth rate in profits over a 3 year period. Our
exclusive menu, which offers premium burgers and wings with our secret sauces and our ability to provide food at any location within hours
immensely increases our accessibility to customers and is therefore the main differentiating factor. The food truck business is an untapped
business model in Lahore as there aren’t any competitors in this category.
Business Plan
Mission Statement
Food Wagon is a mobile food truck business with an aim to build a brand in this industry to meet the need of our valued customers. We
aim to provide premium quality hygienic food all around the city and make our food accessible to all of our customers. We believe in keeping
the customer first and great customer service is our priority.
We believe that Food Wagon would help event organizers worry less about facilitating customers at events. We would be seeking to
communicate with major event organizers throughout Lahore. Being a mobile food truck we are not restricted to Lahore only. We can operate
outside of Lahore in case we are sponsoring or doing business at major events. We are open to franchising the business on our terms. We would
only franchise to entrepreneurs who share the same vision and knowledge about the business as we do and also the fact that we are building a
brand.
At Food Wagon, all of our menu would be prepared, served and sold in a hygienic environment. Our customer’s hygiene and health is a
priority and we will go out of our way in order to achieve that customer satisfaction. We intend on starting with just one food truck in Lahore,
but our goal is to grow it into a business where we have fleets of Food Wagons all over Pakistan in 10 years of our launch. We would also be
training hundreds of workers on an annual basis so that the image of our brand which portrays excellent premium quality food and excellent
customer satisfaction stays intact.
We might not be offering high end and expensive delicacies. However, we offer a small yet a delicious menu with regards to taste and hygiene.
● We sell premium burgers and wings which are exclusive to only our brand.
● We sell assorted drinks and milk shakes.
● We sell franchise.
● We offer training services.
Market Analysis
Direct competition consists of players that offer similar products and variety as your own. They target the same market segment fulfilling
the needs of people with similar tastes.
An example for this scenario is as follows. A good and direct competition for a food truck is another truck since the idea behind the truck is the
same; delivering food in an innovative manner. Since Pakistan is new to this idea of food trucks so Food Wagon will be a source of attraction for
many. Prior to this there was one food truck that operated in Pakistan for some time but it discontinued due to quality and consistency issues.
The point of difference and point of parity that occur when a comparison is drawn with competitor’s is very important to take into
consideration. Consumers compare prices and quality and service offered to them. The competitive edge can be created by delivering food in the
most innovative manner with nominal prices as well as quality and speed of delivery also matter. Competition that is indirect in nature is tough
to identify and cater to. Since no other food truck exits so indirect threat to Food wagon is from the dine in restaurants that offer burgers in
variety. Examples in Pakistan includes Hardees, Burger King etc.
Hardees
Strengths
Variety of healthy options (Gluten free items)
Customer engagement market stunts
Attractive advertisements/Social media presence
New and refined ideas for innovative menu items
Well established parent company
Weaknesses
Low key global presence
Low product differentiation
Burger King
Strengths
● Brand Identity/Image
● Market penetration is high
Weaknesses
● Competition
● Duplication of Products
● Awareness regarding healthy eating habits
Management
Food Wagon requires very limited staff which consists of at least one head chef accompanied by an assistant chef and an order
taker/delivery person. A manager post will also need to be fulfilled to manage the entire truck.
Food Truck Manager Profile
The right person for this post should be excellent in building strong and committed relationships with both employees and customers. The person
should have the drive to grow and initiate positivity in the work environment.
Skills
Proficient in resolving complaints
Excellent customer care
Quick learner
Welcomes a challenge
Work history
Kept the work place well organized and under control during peak hours
Provided excellent customer service
Quality and speed of delivery monitored
Hardees
Reliable team worker
Proficient in handling cash transactions
Customer care
Education
Matriculation/FSc
Bachelors
Development:
A right menu would be established for the customers so they can get the same kind of food which could be bought up from a restaurant.
In the start we would test our food via different friends and family members, discounts would be offer to the university students in order to check
up the customer feedback. A easy to read menu would be developed with prices which are less than our competitors.
Operations Plan
Weekly Operations Plan:
Operational productivity would be our highest priority for the success of the Food Wagon. Kitchen equipment would be purchased from
BlackSmith Engineering Company after that weekly plan would include, the butter which would be provided by nurpur company, Milk and
Cream would be supplied to us my milk pack company. The sauces and spreads would be made weekly at the wagon by the chief. Other than
this the buns would be provided by the Dawn. The other inventory will be shopped from Metro Cash and carry.
The food wagon staff would be operational and would be preparing the food from 10am to 6pm. The first shift would be from 10am to
1pm and the second shift would be from 2pm to 5pm, after the end of each shift there would be a cleaning time of hour provided to the staff as it
would be necessary to keep the place clean. The Food Wagon would be parked every night at AZ Shuttle services; they would be also providing
us wagon maintenance after every week. The wagon would be set up and providing there service in the following business hours:
Monday – Tuesday-Model Wednesday-LUMS Thursday-Fortress Friday-joher town Saturday-moon
Liberty Market town G1 market
Overall schedule
Existing month May: A training plan would be made for the culinary, check for the business name availability, get the logo name,
machinery for the kitchen, equipment’s for the kitchen purpose, financing would be done through money bank accounts, access for the online
payment methods via MR code, the registration of food wagon from Punjab food authority, get the driver license, a food permit from the food
institutions, get the inventory, set up accounts and start up the business.
First one / two years of business: more employees for be hired for the part time work services, employees would be transfer to the full
time work position as the hours get increased , this would let the owner to decrease its hours spent at the wagon. Salary would be also increased
according to the work performance of each employee.
Third / fourth year of business: full time employees would be hired so the owner could stay out of the wagon and let the employees
handle the work efficiently. Fifth year of business: buy more food wagons and keep the business working. In Future: multiple wagons would
be operating in different cities of Pakistan, open up a restaurant with the brand name.
INDUSTRY ANALYSIS
Power of Suppliers:
A fast food truck selling on quality core characteristic cannot afford to compromise on quality. The quality of the produces has to meet
certain standards. The suppliers are not highly differentiated in this industry that is if quality is not met by one supplier a switch can between
suppliers, so as to not compromise on quality
Competitive Rivalry:
The direct competitors of our food truck would be eating places like hardeez, burger king and johnny n jugnu. Competition is primarily cost
based with restaurants and cafes continuously investing in their production and service processes to undercut competitors. Exit costs are low
and branding is the most prevalent weapon for competing, mostly through social networking sites.
PEST Framework
Political:
Political factor can have the major impact on threat of entry. In a country where there is uncertainty and definite political unrest; lead to a
negative impact on potential investors. The firm has to abide by the policies and market regulations imposed by the government of Pakistan.
The level of corruption is high and fast food services may use unethical ways to increase their profit margins.
Economic:
Due to the high income disparity and the adverse economic conditions, unemployment is on the rise due to which the labor cost is
decreasing, increasing the wealth of already well off people which is our target market, aiding in the growth of fast food services alike. The
products and service offered by them are under the disposable income of our target market. Inflation which is high in our target region, may
provoke higher wage demands from employees and raise costs.
Social:
Due to increasing Health Awareness and consumers’ changing Attitude towards healthy products it is now important for fast food services to
offer healthier selections within their menus. People are now more status conscious in our society, opinions and attitudes of other people
matter. Even the choice of place to eat is considered important and signify your status. Consumers now prefer these high end café, fast food
services and restaurants. Increasing consumer awareness about food products, flavors and tastes has led to a demand in more varieties to
choose from. Convenience is also an important factor in our society which constitutes a segment of working class which prefer a fast food
service, dine-in restaurant or a café than to cook at home.
Technological: With the advancement in technology and innovation the efficiency of operations can be increased. Technological Innovations
attracts people attention and can be an edge for the operating firms. Modernist-Technological themed café, fast food services and restaurant with
for example Wi-Fi facilities and soothing music playing in the background are getting more importance in consumer's mind.
ENTRY STRATEGY:
The business would have the first movers’ advantage in the market as no such direct competition is present in the market for a food truck. The
business would also have a novelty value of being one of its kind, which can be ultimately utilized from the marketing perspective.
The food truck would be the producer and distributor of its own service, i.e. it will fall in the middle of the supply chain between its suppliers
and its customers. This is the best method to ensure quality which has been our main focus throughout.
One thing to consider is that we will be starting with Lahore, where we will be required to have a permit for the business. We would have to get
a license from the Directorate of Municipal Administration of the civic authority before starting any commercial activity in the provincial capital.
The licenses will have the whole information of the business and the business-holder.
BUSINESS AUDIT
Competitive Advantage:
The major competitive advantage that we will have working for us will be the aspect that we provide food on the go. It is a mobile service
that can not only adapt to the area but also adapt to the surroundings and adapt the ambience accordingly e.g music, folding seating area that
can be set up next to the truck etc.
Another aspect that sets us apart from our competition is the fact that our food will be able to adapt to the people as well as seasons. We can
have soups in the winter and ice cream or lemonade in the summers. This will attract not only those people that care to have entire meals on
the go but also those people that might be busy in their work, shopping etc. but would like to stop for s hot cup of soup before they continue
on. It is the perfect balance between snacks and proper dinner which does act as fast food but will provide much healthy and non-processed
food. Our burger patties will be made from scratch rather than store bought K&N’s patties as most burger vendors do. Our French fries will
be fresh and hot and the oil they will be cooked in will be changed on a regular basis. Keeping this in mind, our prices will be slightly more
than our other mobile competition, but it will a much more healthy alternative which a significant amount of people in the country and
beginning to shift towards.
Considering the fact that a food truck will be the first of its kind in the business, we will benefit from the first mover’s advantage and this
will be able to adapt to the environment and establish a name much before any competitor. Being able to take input and feedback from our
customers to be able to introduce new things or eliminate things that they do not consider value addition in a timely manner will also be a
significant competitive advantage for us.
SWOT Analysis:
Strengths:
● First mover advantage.
● Mobility also allows us to change our location keeping view of the demand.
● Offering a large variety of choice in our produce like regular fast food as well as, providing easier access to healthier options
● A website and Facebook page through which bookings and pre orders can be arranged and the customer can keep track of area we
cover
Weaknesses:
● Lack of a fixed position
● No sitting area
● Lack of established reputation- because we are a new business it is important to establish a good reputation with the target market, as
reputation can be the difference between success and failure.
● We will start small with only one truck. As we’ll be moving around, we might miss our potential customers
● Need to move away from just targeting youth to include the lunch break business market as well.
● Can only carry a limited amount of stock - however we need to make sure that we have enough for busy periods
Opportunities:
● Although we are starting off small we are looking at expanding and growing our business when more income is coming in which means
we will be able to target more areas (e.g. opportunity to increase mobile vans)
● There is opportunity to market the broader community with healthier options and products available instead of just targeting we also want
to the older target market
● Ever-changing technology that will allow us to improve our product quality and offer more variety
● Opportunity to work nights for example on the weekends delivering to customers as home
● An app will be available which can be accessed by all, showing all of the areas that we will be going to and the menu on that particular
day
Threats:
● Competition from similar businesses (fast food chains) operating either in the same location or surrounding areas
● Seasonality of product – we will offering additional products in winter months like hot food however most people prefer indoor food
access in winters.
● City’s no go zones
SWOT Conclusion:
Based on this SWOT we can see that the business would be in good standing, venture wise. The ability to capitalize on this opportunity
properly would yield great reward translating to high profits and lower costs. A good strategic defence against threats would lower the risks,
which further profitability of the operations will decrease. `
Sustainability:
This food truck has the potential of having a positive impact on society as it will help reduce automobile emissions. This is because by
introducing this one truck a lot of consumers will not have to drive to and from a food restaurant and this would reduce the car fumes.
Financial Pricing
Startup Cash flow Statement
The main idea of a food truck attracted us because it saved us rental costs and the fact that it could be moved around different places at
rushy hours to increase revenues. We prepared a startup cash flow statement to calculate the investment to be made by each partner.
A rough estimate of the investment required to build a food truck is roughly Rs.1380000.
The cost of a used food truck ranges from around Rs. 300,000 to Rs.800,000 with different models and conditions. The trucks that are
available in the market are not as per the standards of the Food Authority as well as our target market which is mostly the Upper Middle Class of
the Society and majorly students. A rough amount of Rs. 250,000 would be needed to upgrade the Truck to make it more attractable to the
customers. The estimated costs of upgrade include the costs of designing and the interior as well as any damages in the truck itself which can
lead to problems in our daily operations. We have also planned to get the truck insured which would initially cost us Rs.50,000.
The second major cash outflow is the equipment we would need to install in our Food Wagon. This equipment would be majorly the cooking
equipment as well as any other equipment required such as fridges, stove, gas cylinders, etc.
We have estimated that we would need to market our brand on all platforms which would include social media platforms like Facebook,
Instagram, Twitter, etc to promote our brand to the upper middle class. Text messages would also be send with the help of specialized marketing
to promote Food Wagon.
As told before, we will have a total of three employees who would all be paid a total of Rs. 60,000 estimated salaries in total each month which
would be required in advance before we launch our project.
The inventories we require for our Food Wagon are all perishable and so we can not buy for more than a week and in some cases we have
to buy the inventory daily to deliver fresh products to customers. We would also require Rs. 70,000 cash for our inventories in daily routine
which include Fresh buns, milk, etc on daily basis and non perishable goods like packaging and serving material on monthly basis.
Startup Cashflow
Investors Rs.1,380,000
Cash Outflows
Salaries Rs.60,000.00
Inventories Rs.70,000.00
Rs.1,380,000.
Total 00
Income Statement Forecasts (Year 1)
Food Wagon
Rs Rs. Rs.
Revenue 3000000
Salaries 720,000
Profit 800,000
Future Cash flow Forecasts
Our business plan is not just feasible but can be also franchised to investors who are willing to invest for one wagon or as many wagons
as they are comfortable with. This will enable us to multiply our profits and enable us to expand our operation all around lahore.
This is a rough estimate on how the sales for one truck are expected to increase by 25% in the first year due to marketing techniques and various
new offers and deals that would be introduced all around our first year. After our first successful year the sales are expected to increase at an
Cash Outflows
(25% of Revenue)
(38.33% of Revenue)
Mobile Message
Hunger pangs? Craving Burgers?
Take Away our
Mouthwatering and delicious Burgers & Wings
Call now
03234277775
03004437665
FOOD WAGON
Appendix(A)
Burgers
This item has the finest burrito flavors. What makes this burger extra delicious is the hot melting cheese on top of the juicy meat patty marinated
with burrito seasoning. It includes salsa, beans, tahini and hummus as extras as well.
Juicy Baked Burgers 580Rs/-
This item consists of a juicy meaty patty that is tossed in the pan at first and then baked till its cooked to perfection. It is seasoned with soy
sauce, pepper, HP sauce and a little di john mustard.
Beef Burgers 660Rs/-
This item consists of a juicy burger patty seasoned with black pepper, salt, and lemon juice and added to it are veggies which include diced
onions and green chili. The patty is coated in egg wash and bread crumbs before it are grilled.
Juicy baked chicken Burgers with Garlic 500Rs/-
This item consists of a juicy combination of chicken legs and thighs keeping it light yet full of flavor. The chicken is marinated in garlic mayo
and butter milk topped with crispy baked potato chips and cheese.
Mushroom Stuffed Burgers 650Rs/-
This item consists of a grilled beef patty seasoned with mustard and tomato paste topped with mushroom sauce and chopped up mushrooms as
well. Cheese dip is an add on.
Wings and Drinks
7.1. Spicy Thai Chili Chicken Wings 499Rs/-
This item consists of a plate of six baked wings tossed with the juiciest sauce made up of sweet and spicy dip. This sauce consists of lime, chili,
vinegar, orange juice and a little bit of sugar.
7.2 Garlic Chicken Wings 400Rs/-
This item consists of a platter of six baked wings tossed in garlic mayo sauce and topped with Italian seasoning.