Connecting IT to Business Strategy (BATOG) The Client Agenda & Multi-Year Plan Client Agenda & Multi-Year Plan Approach BATOG: Client Current Reality - Objectives BATOG: Client Future Vision - Objectives BATOG: Client Gap Plan - Objectives Where Have We Used BATOG? BATOG: Lessons Learned Client Agenda & Multi-Year Plan Approach Three Overlapping Steps How To Build A Client MYP - BATOG The Client Agenda - Current Reality Current Reality - Not A “Straight Line” Process Current Reality - Business Context Macro Business Trends - Driving the “Hook” Examples of “the Hook” Business Context - Understanding the Client Business Context - Business Value Drivers Business Context - Industry Lay of the Land Business Context - Business Operating Model—Template Business Context - Company History and Shaping Events Current Reality - Applications Portfolio Applications Portfolio - Recurring Themes Applications Portfolio - Example Themes Applications Portfolio - Developing a “Common Way” Applications Portfolio - Data Strategy Applications Portfolio - General Health Scorecard Applications Portfolio — Example Mapping to Durable Business Processes Applications Portfolio — Example Geographic Profile Applications Portfolio — Example Applications Inventory Template Current Reality: Technical Infrastructure Technical Infrastructure Recurring Themes Applications Portfolio - Mapping to Durable Business Processes—Template Applications Portfolio - Applications Inventory—Template Applications Portfolio - Applications Architecture—Template 1 of 2 Technical Infrastructure Example Themes Technology Infrastructure Hardware Inventory Technology Infrastructure Support Processes—1 of 2 Technology Infrastructure Software Tools—Template Technology Infrastructure Selection & Governance Process—Template Technology Infrastructure Example Server Counts and Locations Technology Infrastructure Example Hardware Standards Technology Infrastructure—Example General Health Scorecard Current Reality: Organizational Capability Organizational Capability Example Themes Organizational Capability Structure—Template Organizational Capability Inventory of IT Resources Organizational Capability External Service Providers—Roles and Responsibilities Organizational Capability—Example IT Headcount Current Reality: Governance & Funding Governance & Funding Example Themes Governance & Funding IT Spend Governance & Funding Decision Processes Governance & Funding IT Procurement How To Build A Client MYP BATOG—Current Reality Building the Current Reality Process Steps Building the Current Reality How to Organize the Effort How To Build A Client MYP BATOG—Future Vision The Client Agenda Future Vision Future Vision Specific Questions to be Answered Future Vision BATOG Future Vision Future Vision: Business Context Future Vision: Business Context Future Performance Indicators Future Vision: Business Context Critical Transactions Irregular Operations (IROPS) Event Weather Delay Scenario—Example (1 of 3) Irregular Operations (IROPS) Event Weather Delay Scenario—Example (2 of 3) Future Vision: Applications Portfolio Future Vision: Applications Portfolio Major Themes Future Vision—Example Revenue Management: Major Themes Integrated Product Development Desired Future Integration Model Future Vision: Applications Portfolio Data Architecture Future Vision: Applications Portfolio Future Vision: Applications Portfolio Applications Architecture EDS Solutions Framework for Manufacturing Future Vision: Applications Portfolio Applications Architecture Governance & Funding Process Elements and Keys For Success Future Vision: Technology Infrastructure Future Vision: Technology Infrastructure Major Themes Future Vision: Technology Infrastructure Workstations Technical Infrastructure Narrowing the Footprint Future Vision: Technology Infrastructure Lower TCO Future Vision: Technology Infrastructure Service Management Recommendations Integrated Service Management—Example Future Vision: Technology Infrastructure Technology Governance Technology Review Board (TRB) Functions 1 of 2—Example Technology Review Board (TRB) Functions 2 of 2—Example Future Vision: Organizational Capability Future Vision: Organizational Capability Major Themes Future Vision: Governance & Funding Future Vision: Governance & Funding Major Themes Future Vision: Governance & Funding Investment Rationalization & Prioritization Future Vision: Governance & Funding Budget and Planning Future Vision: Governance & Funding Project Management Future Vision: Governance & Funding Procurement Governance & Funding General Health Scorecard Building the Future Vision Process Steps Building the Future Vision How to Organize the Effort How To Build A Client MYP BATOG—Gap Plan The Client Agenda Gap Plan Components of the Gap Plan Client Multi-Year Plan Release Themes & Key Deliverables Client Multi-Year Plan Release Timelines Release 0 Stabilize Airport Blueprint Release 1 Strengthen the Foundation Release 2 Customer Centric Service Release 3 Integrated Services and Execution Governance & Funding Cash Forecast Governance & Funding P & L Forecast Building the Gap Plan How to Organize the Effort BATOG Lessons Learned BATOG Key Takeaways Appendix Current Reality: Business Context Macro Business Trends Driving “the Hook” Examples of “the Hook” Business Context Understanding the Client Business Context Business Value Drivers—Template 1 of 2 Business Context Business Value Drivers—Template 2 of 2 Business Context Industry Lay of the Land Template—1 of 3 Business Context Industry Lay of the Land Template—2 of 3 Business Context Industry Lay of the Land Template—3 of 3 Business Context Business Operating Model—1 of 2 Business Context Business Operating Model—Template 2 of 2 Business Context Company History and Shaping Events Current Reality: Applications Portfolio Applications Portfolio Recurring Themes Current Reality—Applications Portfolio Observations & Themes Applications Portfolio Mapping to Durable Business Processes—Template Applications Portfolio Applications Inventory—Template Applications Portfolio Applications Architecture—Template 1 of 2 Applications Portfolio Applications Architecture—Template 2 of 2 Applications Portfolio Developing “A Common Way” Applications Portfolio Data Strategy Current Reality: Applications Portfolio Key Examples Applications Portfolio—Example Mapping to Durable Business Processes Applications Portfolio—Example Applications Inventory Template Applications Portfolio—Example Data Template Applications Portfolio—Example General Health Scorecard Technical Infrastructure Example Themes Technical Infrastructure Hardware Inventory—Template 2 of 2 Technology Infrastructure Support Processes—1 of 2 Technology Infrastructure Support Processes—2 of 2 Technical Infrastructure Software Tools—Template Technical Infrastructure Support Tools—Template Technical Infrastructure Selection & Governance Process—Template 2 of 2 Current Reality: Technical Infrastructure Key Examples Technology Infrastructure—Example Server Counts and Locations Technology Infrastructure—Example Hardware Standards Technology Infrastructure—Example Support Processes—1 of 2 Current Reality: Organizational Capability Organizational Capability Structure—Template Organizational Capability External Service Providers—Roles and Responsibilities Organizational Capability—Example Current Headcount Organizational Capability—Example IT Headcount Organizational Capability—Example IT Headcount Utilization by Function Organizational Capability—Example IT Span of Control Current Reality: Governance & Funding Governance & Funding Decision Processes Governance & Funding IT Procurement Management Current Reality: Governance & Funding Key Examples Governance & Funding—Example 2004 IT Budget ($M) Governance & Funding—Example IT Cash Spend—The “Money Tree” Governance & Funding—Example IT Investment Allocation Governance & Funding—Example General Health Scorecard Building the Current Reality Process Steps Building the Current Reality How to Organize the Effort New Heading Operational Business Planning—Components BATOG—Connecting IT to Business Strategy BATOG: Client Agenda & Multi-Year Plan Approach Three Overlapping Steps BATOG: Client Current Reality Objectives BATOG: Client Future Vision Objectives BATOG: Client Gap Plan Objectives Where Have We Used BATOG? BATOG: Lessons Learned BATOG: Client Agenda & Multi-Year Plan Approach Three Overlapping Steps How To Build A Client MYP BATOG The Client Agenda Current Reality Current Reality Not A “Straight Line” Process Current Reality: Business Context Macro Business Trends Driving the “Hook” Examples of “the Hook” Business Context Understanding the Client Business Context Business Value Drivers Business Context Industry Lay of the Land Business Context Business Operating Model—Template Business Context Company History and Shaping Events Current Reality: Applications Portfolio Applications Portfolio Recurring Themes Applications Portfolio Example Themes Applications Portfolio Mapping to Durable Business Processes—Template Applications Portfolio Applications Inventory—Template Applications Portfolio Applications Architecture—Template 1 of 2 Applications Portfolio Applications Architecture—Template 2 of 2 Applications Portfolio Developing a “Common Way” Applications Portfolio Data Strategy Applications Portfolio General Health Scorecard Applications Portfolio—Example Mapping to Durable Business Processes Applications Portfolio—Example Geographic Profile Applications Portfolio—Example Applications Inventory Template Current Reality: Technical Infrastructure Technical Infrastructure Recurring Themes Technical Infrastructure Example Themes Technology Infrastructure Hardware Inventory Technology Infrastructure Support Processes—1 of 2 Technology Infrastructure Support Processes—2 of 2 Technology Infrastructure Software Tools—Template Technology Infrastructure Selection & Governance Process—Template Technology Infrastructure—Example Server Counts and Locations Technology Infrastructure—Example Hardware Standards Technology Infrastructure—Example General Health Scorecard Current Reality: Organizational Capability Organizational Capability Example Themes Organizational Capability Structure—Template Organizational Capability Inventory of IT Resources Organizational Capability External Service Providers—Roles and Responsibilities Organizational Capability—Example IT Headcount Current Reality: Governance & Funding Governance & Funding Example Themes Governance & Funding IT Spend Governance & Funding Decision Processes Governance & Funding IT Procurement How To Build A Client MYP BATOG—Current Reality Building the Current Reality Process Steps Building the Current Reality How to Organize the Effort How To Build A Client MYP BATOG—Future Vision The Client Agenda Future Vision Future Vision Specific Questions to be Answered Future Vision BATOG Future Vision Future Vision: Business Context Future Vision: Business Context Future Performance Indicators Future Vision: Business Context Critical Transactions Irregular Operations (IROPS) Event Weather Delay Scenario—Example (1 of 3) Irregular Operations (IROPS) Event Weather Delay Scenario—Example (2 of 3) Future Vision: Applications Portfolio Future Vision: Applications Portfolio Major Themes Future Vision—Example Revenue Management: Major Themes Integrated Product Development Desired Future Integration Model Future Vision: Applications Portfolio Data Architecture Future Vision: Applications Portfolio Future Vision: Applications Portfolio Applications Architecture EDS Solutions Framework for Manufacturing Future Vision: Applications Portfolio Applications Architecture Governance & Funding Process Elements and Keys For Success Future Vision: Technology Infrastructure Future Vision: Technology Infrastructure Major Themes Future Vision: Technology Infrastructure Workstations Technical Infrastructure Narrowing the Footprint Future Vision: Technology Infrastructure Lower TCO Future Vision: Technology Infrastructure Service Management Recommendations Integrated Service Management—Example Future Vision: Technology Infrastructure Technology Governance Technology Review Board (TRB) Functions 1 of 2—Example Technology Review Board (TRB) Functions 2 of 2—Example Future Vision: Organizational Capability Future Vision: Organizational Capability Major Themes Future Vision: Governance & Funding Future Vision: Governance & Funding Major Themes Future Vision: Governance & Funding Investment Rationalization & Prioritization Future Vision: Governance & Funding Budget and Planning Future Vision: Governance & Funding Project Management Future Vision: Governance & Funding Procurement Governance & Funding General Health Scorecard Building the Future Vision Process Steps Building the Future Vision How to Organize the Effort How To Build A Client MYP BATOG—Gap Plan The Client Agenda Gap Plan Components of the Gap Plan Client Multi-Year Plan Release Themes & Key Deliverables Client Multi-Year Plan Release Timelines Release 0 Stabilize Airport Blueprint Release 1 Strengthen the Foundation Release 2 Customer Centric Service Release 3 Integrated Services and Execution Governance & Funding Cash Forecast Governance & Funding P & L Forecast Building the Gap Plan How to Organize the Effort BATOG Lessons Learned BATOG Key Takeaways Appendix Current Reality: Business Context Macro Business Trends Driving “the Hook” Examples of “the Hook” Business Context Understanding the Client Business Context Business Value Drivers—Template 1 of 2 Business Context Business Value Drivers—Template 2 of 2 Business Context Industry Lay of the Land Template—1 of 3 Business Context Industry Lay of the Land Template—2 of 3 Business Context Industry Lay of the Land Template—3 of 3 Business Context Business Operating Model—1 of 2 Business Context Business Operating Model—Template 2 of 2 Business Context Company History and Shaping Events Current Reality: Applications Portfolio Applications Portfolio Recurring Themes Current Reality—Applications Portfolio Observations & Themes Applications Portfolio Mapping to Durable Business Processes—Template Applications Portfolio Applications Inventory—Template Applications Portfolio Applications Architecture—Template 1 of 2 Applications Portfolio Applications Architecture—Template 2 of 2 Applications Portfolio Developing “A Common Way” Applications Portfolio Data Strategy Current Reality: Applications Portfolio Key Examples Applications Portfolio—Example Mapping to Durable Business Processes Applications Portfolio—Example Applications Inventory Template Applications Portfolio—Example Data Template Applications Portfolio—Example General Health Scorecard Technical Infrastructure Example Themes Technical Infrastructure Hardware Inventory—Template 2 of 2 Technology Infrastructure Support Processes—1 of 2 Technology Infrastructure Support Processes—2 of 2 Technical Infrastructure Software Tools—Template Technical Infrastructure Support Tools—Template Technical Infrastructure Selection & Governance Process—Template 2 of 2 Current Reality: Technical Infrastructure Key Examples Technology Infrastructure—Example Server Counts and Locations Technology Infrastructure—Example Hardware Standards Technology Infrastructure—Example Support Processes—1 of 2 Current Reality: Organizational Capability Organizational Capability Structure—Template Organizational Capability External Service Providers—Roles and Responsibilities Organizational Capability—Example Current Headcount Organizational Capability—Example IT Headcount Organizational Capability—Example IT Headcount Utilization by Function Organizational Capability—Example IT Span of Control Current Reality: Governance & Funding Governance & Funding Decision Processes Governance & Funding IT Procurement Management Current Reality: Governance & Funding Key Examples Governance & Funding—Example 2004 IT Budget ($M) Governance & Funding—Example IT Cash Spend—The “Money Tree” Governance & Funding—Example IT Investment Allocation Governance & Funding—Example General Health Scorecard Building the Current Reality Process Steps Building the Current Reality How to Organize the Effort