Microsoft Windows 10 x64 Professional Edition (Build 17134)

HP HP ProBook 430 G5
iTunes 12.8.0.150
Store Package 12080.150.37023.0
FairPlay 2.13.25
Apple Mobile Device Driver 423.36.0.0
Apple iPod Driver not found.
Bonjour 3.0.0.2
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 000001AD6937260C

Current user is not an administrator.

The current local date and time is 2018-08-25 20:23:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.17134.191
c:\program
files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.25426.0_x64__8wekyb3d8bbwe\vcrunti
me140.dll: 14.11.25426.0
c:\program
files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.25426.0_x64__8wekyb3d8bbwe\msvcp1
40.dll: 14.11.25426.0
c:\windows\system32\msvcp100.dll: 10.0.40219.1
c:\windows\system32\msvcr100.dll: 10.0.40219.1
c:\windows\system32\msvcr120.dll: 12.0.40653.0
c:\windows\system32\msvcp120.dll: 12.0.40653.0
c:\windows\system32\msvcp110_win.dll: 10.0.17134.1

**** External Plug-ins Information ****

No external plug-ins installed.

Bonjour service 3.0.0.2 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2C004975-D114-46CF-95A6-0E77CF22705D}

Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 07:00:00 1970

Lease Expires: Thu Jan 1 07:00:00 1970

DNS Servers:

Adapter Name: {5EB2ED5B-4A89-4A14-A1AF-3C0EFC41F009}

Description: PANGP Virtual Ethernet Adapter #3
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 07:00:00 1970

Lease Expires: Thu Jan 1 07:00:00 1970

DNS Servers:

Adapter Name: {58B278D2-97FE-44D5-BB71-B3B9ED8E64D3}

Description: Intel(R) Dual Band Wireless-AC 8265
IP Address: 192.168.43.235
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.43.1
DHCP Enabled: Yes
DHCP Server: 192.168.43.1
Lease Obtained: Sat Aug 25 20:12:31 2018

Lease Expires: Thu Jan 1 07:00:00 1970

DNS Servers: 192.168.43.1

Adapter Name: {2E869465-5803-4E43-AD16-5B9AD3CF9EEC}

Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 07:00:00 1970

Lease Expires: Thu Jan 1 07:00:00 1970

DNS Servers:

Adapter Name: {F71A14CD-6871-48CD-968B-B62F6E6D3112}

Description: Microsoft Wi-Fi Direct Virtual Adapter #3
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 07:00:00 1970

Lease Expires: Thu Jan 1 07:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.

**** Device Connectivity Tests ****

iPodService not found.

AppleMobileDeviceProcess 423.50.301.4 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

iPhone, iPhone 5 (CDMA) running firmware version 10.3.3

Serial Number: C9HK11NNDTWF

**** Device Sync Tests ****

Sync tests completed successfully.