HOSPITALITY REPORT

Arranged to fulfill the semerter midterm scores for introductions to hospitality subject.
Supporting Lecturer : Fransiska Way Warti, S.Pd, M.Sc

GOLDEN TULIP
PONTIANAK
HOTEL

Arranged by
Jimmy Wilsen A1641144
Business English & Management
Agus Triyanto A1641133 Politeknik Tonggak Equator
Mirawati A1641154 Pontianak
Very Ciu Steven A1641164 2019
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CONTENTS

CONTENTS ....................................................................................................................... 1
PROFILE ....................................................................................................................... 2
CLASSIFICATION & TYPE ................................................................................... 3
FACILITY .......................................................................................................................... 6
RESTAURANT FACILITY ........................................................................................ 6
MEETINGS & EVENTS fACILITY ....................................................................... 7
SPA, FITNESS & POOL FACILITY ......................................................................... 8
ORGANIZATIONAL STRUCTURE ...................................................................... 9
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PROFILE

Chain Hotel
Golden Tulip hotel is located in the middle of Pontianak city on Teuku Umar street
number 39. This four-star hotel has a luxurious-looking building and a modern design with
a height of 12 floors. The hotel has 186 Deluxe and Junior Suite rooms which are
comfortable and designed in a modern and stylish way. The hotel is also equipped with six
meeting rooms with a capacity of 750 people. In accordance with the characteristics of the
Golden Tulip also presented Branche Restaurant Bar and Lounge which is located in the
hotel lobby. By carrying out the concept of fun dining that combines the design of a lounge
and restaurant by presenting a wide selection of international, Asian menus. Golden Tulip
also has a recreation area on the fifth floor with the concept of Copacabana Pool and
Lounge which is a semi indoor swimming pool, fitness center and Dedari Spa.
The owner of Golden Tulip Pontianak Hotel is Mr Siman Bahar and the general
manager is Danuri Efendi. But it also belongs to the Louvre Hotels network, the second
largest hotel group in Europe, which is an affiliate of the Groupe du Louvre based in Paris,
France. The Golden Tulip hotel chain was founded in the 1960’s, when the first properties
opened in the Netherlands. Then, it experienced a constant development and expanded
across the globe, while always remaining attentive to the evolution of its clients’ needs and
expectations.
As part of Louvre Hotels Group, the brand is present with more than 180 upscale
hotels in 43 countries. Each establishment is committed to quality standards, while taking
on the personality of its manager and embracing the local culture. The Golden Tulip hotels
provide a playful outlook on life, work and travel. Aligned with the business travelers’
behaviors, our hotels encourage guests to mix work and play, allowing them to live and
share unique and playful experiences.

CLASSIFICATION
AND TYPE
1. Classification
Based on SK: KEP-22 / U / VI / 78 by
the director general of tourism, Golden
Tulip hotels are classified as four-star
hotels. The criteria that must be met for a
four-star hotel are:
 50 bedrooms with a minimum room
area of 18-28 square meters
 3 suite rooms with a minimum area of
48 square meters
 2 dining rooms
 A restaurant and bar
 A function and pre function room
 A swimming pool and lounge
2. Type and Location
Golden Tulip Hotel is in a very
strategic location in the middle of the city.
Located at Teuku Umar street number 39
Pontianak, Golden Tulip is included in the
type of city center hotel. It’s also offers a
wide range of facilities, services, and
amenities like Dedari SPA, fitness center,
swimming pool, airport shuttle service, and
room service.
3. Based on Room Rate System
The overnight stay at the Golden Tulip
hotel includes breakfast which will be
provided specifically at the hotel restaurant.
Based on the room rate system Golden
Tulip Hotel included in continental plan
that includes breakfast.
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4. Based on Type of Guest
On the other hand from reviews
given on the official website of the Golden
Tulip Pontianak Hotel (https://essential-
pontianak.goldentulip.com/id) it can be
seen that most of the guests staying are
business people and tourists. Then it can be
concluded based on the type of guest,
Golden Tulip Pontianak Hotel is included
in the business hotel and tourist hotel.
5. Based on Duration
Golden Tulip Pontianak Hotel is type
of Transit Hotel. Most Guests staying only
in a short time, because they usually travel
business for several days and also tourist
stay only briefly before they go to inland or
before heading to the airport to go to the
next destination.
6. Based on Guest Activities
Most of the Golden Tulip’s sales are
derived from tourists and businessmen but
also derived from funcional rental to hold
various events such as seminars, weddings,
meetings, and others. Observed from the
activities of Golden Tulip’s guests, it shows
that the hotel is included in the convention
hotel.
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CLASSIFICATION
AND TYPE

7. Based on Room Capacities

 Superior Room : The 24sqm Superior
Room is modernly furnished for both
business and leisure travelers. The room
equipped with a choice of either one
queen bed or two single beds and
impressively designed to make guests
feel relaxed.
 Deluxe Room : Modern design and
very inviting for business guests.
Deluxe Room measuring 24 m2 with 1
queen bed. The rooms have a
contemporary and comfortable design
with impressive interiors.
 Executive Room : The 27sqm
Executive Room is modernly furnished
for both business and leisure travelers.
The room equipped with a choice of
either one queen bed or two single beds.
Enjoy the comfort afforded by the extra
8. Based on Regulation of the Minister of
space!
 Junior Suite Room : Modern design Tourism and Creative Economy RI No. 6
and very inviting for business guests. A 2014
44 m2 room with 1 king size bed. The Based on regulation of the minister of
rooms have a contemporary and tourism and creative economy Indonesia
comfortable design with impressive number 6 2014, The government sets an
interiors. absolute standard criterion for star hotel
 Disabled Room : The 30sqm business. The regulation in order to improve
Disabled Room is equipped for the the quality of tourism in Indonesia. In this
physically challenged and carefully case the government focuses the elements of
designed to make guests feel relaxed products, services, and management to be
and at ease. filled by star hotel entrepreneurs and the
following tabel:
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CLASSIFICATION
AND TYPE

Tabel of Absolute Criteria of The Star Hotel Business Standards

NO ASPECT NO ELEMENT NO SUB ELEMENTS

I PRODUCT 1 Building 1 A hotel building is available.
2 Direction Marker 2 Hotel signboard available.
3 Parking 3 Parking available and traffic arrangements.
4 Lobby 4 There is a lobby with air circulation and lighting.
5 Toilet 5 Public toilets are available.
6 Front Office 6 Available booths or table chairs.
7 Food & Drinking 7 There is a dining and drinking room with air
Facilities circulation and lighting.
8 Guest Bedroom 8 Available bedrooms with amenities, including
bathrooms.
9 Room location plans and self-help instructions are
available.
9 Kitchen / Pantry 10 Available kitchen with equipment and layout as
needed.
10 Office 11 Hotel leader room available.
12 Employee space available.
11 The utility 13 Clean water installation available.
12 Waste 14 A temporary garbage shelter.
Management 15 Wastewater Treatment Plant (WWTP).
II SERVICE 13 Front Office 16 Room reservation, registration, reception and
payment services are available.
14 Housekeeping 17 Services for cleaning guest facilities, public
facilities, and employee facilities.
15 Food and Drink 18 Food and beverage service is available.
Area
16 Security 19 Security services are available.
17 Health 20 Health services available.
III MANAGEMENT 18 Organization 21 The hotel has an organizational structure.
22 The hotel has company regulations
19 Management 23 The hotel has an employee health inspection
program.
24 Maintenance of sanitation, hygiene and the
environment.
20 Human 25 The hotel carries out employee competency
Resources certification.
Number of Product Sub Elements 15
Number of Sub-elements of Service Aspects 5
Number of Sub Management Aspects 5
TOTAL SUB ELEMENTS 25
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RESTAURANT
FACILITY

BRANCHE RESTAURANT, BAR AND LOUNGE

COPACABANA POOL & LOUNGE

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MEETINGS &
EVENTS FACILITY

DIAMOND FOYER MEETING ROOM

DIAMOND BALLROOM
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SPA, FITNESS, &
POOL FACILITY

DEDARI SPA

FITNESS CENTER

POOL