10/21/2019 Know your hospital: A guide to getting the best care

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HEALTH AND SELF

Know your hospital: A guide to getting the best care

Use this checklist before your checkup

Jason Tulio @JasonTulio

Published 5:36 PM, January 19, 2016
Updated 5:36 PM, January 19, 2016

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MANILA, Philippines – Your health and well-being should always be your top priority. Getting proper medical care
not only bene ts you and your family, but also the country – expert case studies show that a nation-building effort
won’t succeed unless proper attention is given to the population’s overall health.

According to the Department of Health's (DOH) Undersecretary Dr. Kenneth Hartigan-Go, the quality of medical
care in the Philippines has evolved signi cantly.

He explains, “If you look at the way our hospitals are conducting and giving services compared to a decade ago,
we have come a long way. Many of our hospitals, in fact, are providing excellent
Another clinical
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These services include doctor consultations, disease and injury treatments, surgeries, hospital con nement,
Do you mind answering a few
patient education, and preventive advocacy campaigns.
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To get the best kind of care, you need to know the basic facts about hospital and clinic standards. Here are a few
Sure!
to keep in mind.

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10/21/2019 Know your hospital: A guide to getting the best care

Hospital or clinic?

First, determine whether the facility is a hospital or a clinic. According to the government’s Hospital Licensure Act,
a hospital is a 24-hour facility that’s devoted to the diagnosis, treatment, and care of people suffering from
illnesses, diseases, or injuries.

A clinic, on the other hand, only deals with people on a limited outpatient basis. However, if a clinic has 6 or more
beds or bassinets used for 24-hour care, then it would be considered a hospital, too.

By law, all hospitals are required to provide or sell pharmaceutical products approved by the Food and Drug
Administration on-site. These pharmaceuticals must be made available for inpatients and administered to their
wards or beds. These medicines must also be accessible to outpatients and the general public.

For outpatient services like basic check-ups and doctor consultations, a clinic will su ce. In case of an
emergency, or if you need further treatment, it is best to go to a hospital.

Know the right classi cation

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10/21/2019 Know your hospital: A guide to getting the best care

In the Philippines, hospitals fall under 3 different levels as set out by DOH guidelines.

Level 1 is the most basic. According to Dr. Hartigan-Go, hospitals under this bracket don’t require intensive care
units (ICU), and cater to patients who need minor care and supervision.

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If there's a need for a referral, a patient can go to a Level 2 hospital. A Level 2 hospital contains all the elements of
Level 1, as well as additional facilities like an ICU for critically ill patients and specialist doctors for gynecology and
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pediatric services.
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If you need a high-level specialty intervention like physical rehabilitation or dialysis treatment, then you go to a
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Level 3 hospital.
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10/21/2019 Know your hospital: A guide to getting the best care

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Some hospitals also serve as training facilities for nurses and doctors. Regardless of classi cation, all hospitals
need to have emergency room services.

Quantity and quality of staff

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Good facilities should go hand-in-hand with excellent hospital staff. traffic.

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In government hospitals, the head doctor or Chief of Hospital must have a Master’s Degree in Hospital
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Administration or a related degree. It's necessary, Dr. Hartigan-Go says, because hospital management is unique
from general operations management. "It’s a different concept. Running a hospital requires serious training
because we are talking about saving precious lives, so it is not merely clinical expertiseSure!
that is needed,” he adds.

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10/21/2019 Know your hospital: A guide to getting the best care

In terms of managing workloads, DOH guidelines require 1 staff nurse for every 12 beds on a shift, plus 1 reliever
for every 3 nurses. There should also be 1 doctor assigned for every 20 beds.

Beyond academic backgrounds and clinical titles, Dr. Hartigan-Go adds that the ever-evolving nature of medicine
means that hospital staff must undergo regular training to keep their skills up-to-date.

“Every 3 years, medical knowledge is estimated to change and there is a turnover of health personnel. In order to
keep up, we need to invest in our valued human resources and continuous professional education,” he says.

Observe and discuss

Whatever hospital you choose, the level of care, the quality of the facilities, and the service of the staff should be
consistent. For Dr. Hartigan-Go, a patient’s assessment of any hospital should be based on their own observations
and experiences, using the basic essentials of medical care and the DOH guidelines as a checklist.

Dr Hartigan-Go says: “Basically, what you expect from a hospital would be what the facility should be doing and
providing if you were the patient. You want a clean place. You want e cient customer relations service. You want
clarity in terms of where to go and what services are being provided, and the cost. You want friendly, courteous
doctors and nurses who explain things well to you and to your familyAnother day, another way to battle
members.”
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To help improve our country’s medical care industry, Dr. Hartigan-GoDo you mind sharing
recommends answering
your apersonal
few
observations and experiences in a public discussion. questions about motorcycles?

With the DOH’s recently launched Hospital Advisor online tool, patients can now locate,Sure!review, and interact with
the different hospitals and healthcare facilities in the country. The bene t of this platform is that all hospitals can
also now promote their services and interact directly with patients to improve their delivery of care. X

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10/21/2019 Know your hospital: A guide to getting the best care

Like a “Facebook for hospitals,” Dr. Hartigan-Go and the DOH hope that this new tool will empower Filipinos’
discussion on health, and create a collaborative environment for the improvement of health systems and health
care providers across the country. – Rappler.com

Hospital Advisor aims to bridge the gap between the Department of Health, the hospitals, the healthcare professionals, and
the patients to provide a seamless experience in the prevention, treatment, and curing of illnesses. One of the goals of this
innovation is to empower the people in making better and informed health choices to achieve better health outcomes for
every Filipino.

Visit Hospital Advisor online.

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PHILIPPINES

LIVE: Senate hearing on hospital detention

Watch the hearing live on Rappler

Rappler.com
Published 2:30 PM, October 14, 2019
Updated 12:03 PM, October 17, 2019

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MANILA, Philippines – The Senate committees on health, social justice, and nance hold a hearing regarding the
detention of patients and cadavers in hospitals.

They are set to discuss a bill that would amend Republic Act (RA) Number 9439 to specify that medical facilities
can only keep cadavers for a maximum of 24 hours upon the time of death, even if the deceased’s relatives have
yet to pay the full medical expenses.

The other bill seeks to impose stricter penalties for hospitals and medical clinics that detain patients and
cadavers beyond what is medically required due to failure to pay. (READ: Family denied death certi cate over
unpaid hospital bills) – Rappler.com

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