Polytechnic University of the Philippines

Anonas, Sta. Mesa, Maynila, Kalakhang Maynila

In final fulfillment of the requirements

In
Business Process Outsourcing 101

Bardon, Ruth Kyle M.

Dimasacat, Joelyn Kaye R.
Dulaca, Kristin P.
Ocon, Anne Crystal Joy L.
Operaña, Claire A.
Pallino, Ivan P.
Salem, Precious T.
Uson, Pamela Vien Y.

Submitted to: Prof. Melinda De Guzman

BSBA HRM 2-2D
October 16, 2019
“The Work Engagement
and Environment
Of the Employees
And Managers
In the
Business Process
Outsourcing Industry”
 Page/s

Title Page

Table of Contents

Acknowledgements 1

Chapter 1

Executive Summary 2
Introduction 3
Background of the Study 5
Objectives of the Study 7
Scope and Limitations 8
Company Profile: Concentrix 9
Name of Company
Company Address
Historical Background
Vision & Mission
Organization Structure
Number of years of operation
Nature of products/services
ISO certified?
Profile of the respondents

Company Profile: Teleperformance 21

Name of Company
Company Address
Historical Background
Vision & Mission
Organization Structure
Number of years of operation
Nature of products/services
ISO certified?
Profile of the respondents
 Company Profile: Alorica 31
Name of Company
Company Address
Historical Background
Vision & Mission
Organization Structure
Number of years of operation
Nature of products/services
ISO certified?
Profile of the respondents

Chapter 2 40

The Excerpts of the interview 40

Synthesis 114

Matrix 119

Chapter 3 122

Conclusion 122

Recommendation 123

Reflection 124

Chapter 4 133

Appendices

Documentation 133

References 135

Curriculum Vitae 136