Business Review – ‘Departments working on notifying mandatory standards:

DIPP’

The article tells about the importance of having quality and standards of goods and services in
India. “Maintaining high quality and standards for goods and services is important as India is
in the process of becoming a major economic power.” This sentence was spoken by the
Secretary of Department of Industrial Policy (DIPP), Ramesh Abhisnek. He also said that,
"ensuring quality will add value to products and to bring economic and social core value to the
forefront is the major function of quality.” In India, the Bureau of Indian Standards (BIS) has
developed many mandatory standards but those numbers are relatively “very few.” Due to this,
India is unable to enforce their quality standards domestically nor on the imports that comes to
the country itself. Ramesh encourages various department to begin with earnest care by
notifying mandatory standards. In the article, it is stated that India has only 150 technical
regulations for products, while many other countries like European Union has over 1,500. Now
in India, increasing the general awareness in industries that enforce the quality of a product
isn’t a choice but it’s now considered as a liability.

I strongly agree of what the Mr. Ramesh has said because quality control helps to regulate and
creates consistency in products and services. It attracts more customers to a business. This will
help the economic growth of a country because it will improve the business climate. For
instance, if a product is known for its good quality, there would be referrals from the existing
customers. Toyota is an example of a business that uses quality as a strategy for attracting their
customers. Toyota needs to have consistency to maintain their reputation. If the company
implements this strategy, it will consistently meet or exceed customer expectations at a
competitive price.

This article is related to page 252-254 in the textbook which mentions that “Quality control is
taking action to ensure that operations produce goods or services that meet specific quality
standards. Consider, for example, service operations in which customer satisfaction depends
largely on the employees who provide the service. First, however, managers or other personnel
must establish specific standards and measurements. At a bank, for example, quality control
for teller services might require supervisors to observe employees periodically and evaluate
their work according to a checklist. Managers would either review the results with employees
and either confirm proper performance or indicate changes for bringing performance up to
standards.” This understanding comes from the sub-chapter in Business Essentials 11th edition
by Ronald J. Ebert and Ricky W. Griffin. The name of the sub-chapter is ‘The Government and
Social Responsibility’.

Based on the reference from the textbook, we can conclude that a country must have quality
control in their mandatory standards. It is obligatory because it will add value to products and
to bring economic and social core value to the forefront is the major function of quality.