Indian Institute of Management, Rohtak

Course Outline

Course Title : Business Process Analytics

Credits : 1
Type : Elective
Session Duration : 75 minutes
Term : VI
Year : 2019
Faculty : Dr. Ritu Yadav
________________________________________________________________________
Introduction
Processes are the building block of a business. Process Analytics course specifically
handles the qualitative, quantitative process analysis, and process mining. This course
introduces how we capture business processes, model them, analyze them, optimize/re-
engineer them and utilize them. Process Analytics is a sub-field in Business Process
Management - a holistic managerial discipline which emphasizes processes as key
organizational assets. Business Process Management not only supports radical business
transformations, but lays stress on continuous and holistic improvement. It is one of the
core success drivers behind digital transformations stories worldwide, which will be
discussed in detail in this course.
Business Process Management and Process Analytics have been deemed among the key
competencies for future managers, process owners, business analysts, industrial engineers
or IT specialists. The course will liberally use case studies, hands-on sessions, class
exercises, role plays, and interaction with industry experts as its toolset to deliver the
intended content.

Tools used in the course – Bizagi Modeler, DISCO Process Miner

Course Objectives
1) To introduce students to the field of Business Process Management
2) To familiarize students with the tools – Bizagi and DISCO - and languages used
in the field of Business Process Management
3) To teach them how to execute, analyze, and optimize the processes with focus on
Business Process Redesign (BPR).
4) To expose them to varied case studies about process improvement and digital
transformations as part of Business Process Redesign

Pedagogy
The pedagogy would be a mix of Lecture, Discussion, Case Analysis, Assignments, and
Project Work.

Evaluation Scheme
Mid Term 30%

1
End Term 30%
Class Participation 20%
Project Presentation 20%

Brief Outline
1. Introduction
2. Process Identification
3. Introduction to BPM Tools
4. Process Modelling
5. Process Discovery
6. Qualitative Process Analysis
7. Quantitative Process Analysis
8. Process Mining
9. Business Process Re-design (BPR) and Digital Transformation
10. Process Automation
Text Book:
 Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of
business process management (Vol. 1, p. 2). Heidelberg: Springer. (TB-DM)
 Van Der Aalst, W. (2011). Process mining: discovery, conformance and
enhancement of business processes (Vol. 2). Heidelberg: Springer. (TB -V)
Reference Book:
 Kumar, A. (2018). Business process management. Routledge. (RF-K)
 Vom Brocke, J., & Mendling, J. (2018). Business process management
cases. Digital Innovation and Business Transformation in Practice. Berlin et al.:
Springer.

Other Materials (To be provided in course pack):

Selected Cases

Special Instructions
Please read and prepare well in advance for case presentation & discussion in the class.
Class participation component will be evaluated on your performance in class exercises,
discussions and assignments. The case for each session is indicated in the Session Plan.
The sessions will be of 75 minutes duration.

Session Plan

Topic Session
Number Number Topic Reading/Case
1 1 Introduction to Business Process TB-DM: Chapter 1
Management
 What is BPM and its journey till now CASE STUDY - Rosemann, M. (2018).
 BPM Life Cycle The nestt: Rapid process redesign at
 Success Stories and Not so Success Queensland university of technology.
Stories

2
  Process Analyst Versus Domain
Expert
2 2 Process Identification
 Focusing on Key Processes
 Designing a Process Architecture
3-4 3-4 Introduction of Bizagi Tool
Process Modeling
 First Steps with BPMN
 Branching, Merging and Reworks
 Information Artifacts
 Handling Events and Exceptions
 Process and Business Rules
 Process Choreographies
 Hands-on
5 5 Process Discovery
 Process Discovery Methods
 Process Model Quality Assurance
 Hands-on
6 6-7 Qualitative Process Analysis
 Hands-on
3
In Business Process Management
Cases (pp. 169-185). Springer, Cham.
TB-DM: Chapter 2
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
Class Exercise
TB-DM: Chapter 3-4
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
Class Exercise
TB-DM: Chapter 5
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
Class Exercise
TB-DM: Chapter 6
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
 Class Exercise
7 8-10 Quantitative Process Analysis TB-DM: Chapter 7
 Hands-on
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.

Class Exercise
3, 8 11-14 Process Mining TB-V: Chapter 4-8
Introduction of DISCO Tool
 Hands-on
9 15 Business Process Redesign TB-DM: Chapter 8
 Devil’s Quadrangle
 Heuristic Process Redesign Business Game: Business Process
Improvement

Class Exercise: A methodology for

9 16 Digital Transformation
 Product Oriented
 Technology Enablers
9 17 Digital Transformation
 Service Oriented
 Technology Enablers
8 18 Process Mining
10 19 Digital Transformation
20 Project Presentation
Human BPM Processes
CASE STUDY: Disruption in Detroit:
Ford, Silicon Valley, and Beyond (A).
Ernest Gundling. Harvard Case Study
CASE STUDY: Bandara, W., Syed, R.,
Ranathunga, B., & Kulathilaka, K. S.
(2018). People-centric, ICT-enabled
process innovations via community,
public and private sector partnership,
and e-leadership: The case of the
Dompe eHospital in Sri Lanka.
In Business Process Management
Cases (pp. 125-148). Springer, Cham.
GUEST LECTURE
GUEST LECTURE

4
Case Readings

Case No. Case Title Session

No.
1 Rosemann, M. (2018). The nestt: Rapid process 1
redesign at Queensland university of technology.
In Business Process Management Cases (pp. 169-
185). Springer, Cham.
2 Marengo, E., Dallasega, P., Montali, M., Nutt, W., 2-10
& Reifer, M. (2018). Process management in
construction: expansion of the Bolzano hospital.
In Business Process Management Cases (pp. 257-
274). Springer, Cham.
3 Disruption in Detroit: Ford, Silicon Valley, and 16
Beyond (A). Ernest Gundling. Harvard Case Study
4 Bandara, W., Syed, R., Ranathunga, B., & 17
Kulathilaka, K. S. (2018). People-centric, ICT-
enabled process innovations via community,
public and private sector partnership, and e-
leadership: The case of the Dompe eHospital in Sri
Lanka. In Business Process Management Cases (pp.
125-148). Springer, Cham.
Note: Few more cases/articles will be supplied/replaced later if felt required.