Canon IR Advance C2020 Trouble Error Codes

1
Canon iR Advance C2020 Trouble Error Codes List
Code Description Remedy

Fixing Assembly error, Fixing temperature detection error
1. Check failure between the DC Controller PCB
(UN09/J12) and the Fixing Assembly
(UN37/J123,UN13/J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the case
Main Thermistor high
of trapped cable/open circuit 2. Disconnect the connector
temperature detection
of DC Controller PCB (UN09/J12) and start the host
E001- Main Thermistor 2 detected
machine to check the reading value of the following:
0001 a temperature of 230 deg C
service mode > COPIER > DISPLAY > ANALOG > FIX-C
or higher for 0.1 sec or
=> When the value is 40 deg C or higher 3-1. Replace the
longer.
DC Controller PCB (UN09) => When the value is lower
than 40 deg C 3-2. Replace the Fixing Assembly NOTE:
After performing the above remedy work, go through the
following to clear the error: COPIER > FUNCTION >
CLEAR > ERR
1. Check failure between the DC Controller PCB (UN09/
J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
(trapped cable, open circuit, connector disconnection). ->
Center Thermistor high Replace the part in the case of trapped cable/open circuit
temperature detection 2. Disconnect the connector of DC Controller PCB (UN09/
E001- Main Thermistor 1 detected J12) and start the host machine to check the reading
0002 a temperature of 283 deg C value of the following: service mode > COPIER >
or higher for 0.1 sec or DISPLAY > ANALOG > FIX-E => When the value is 40
longer. deg C or higher 3-1. Replace the DC Controller PCB
(UN09) => When the value is lower than 40 deg C 3-2.
Replace the Fixing Assembly NOTE: After performing the
above remedy work, go through the following to clear the
error: COPIER > FUNCTION > CLEAR > ERR
Replace the part in the case of trapped cable/open circuit
Edge Thermistor high
2. Disconnect the connector of DC Controller PCB (UN09/
E001- J12) and start the host machine to check the reading
Sub Thermistor 1 detected a
0003 value of the following: service mode > COPIER >
temperature of 283 deg C or
DISPLAY > ANALOG > FIX-E2 => When the value is 40
higher for 0.1 sec or longer.
deg C or higher 3-1. Replace the DC Controller PCB
E001- Edge Thermistor high Fixing Assembly error, Fixing temperature detection error
0004 temperature detection 1. Check failure between the DC Controller PCB (UN09/
2
Sub Thermistor 2 detected a J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
temperature of 283 deg C or (trapped cable, open circuit, connector disconnection). ->
higher for 0.1 sec or longer. Replace the part in the case of trapped cable/open circuit
J12) and start the host machine to check the reading
value of the following: service mode > COPIER >
DISPLAY > ANALOG > FIX-E3 => When the value is 40
Center Thermistor high
E001- J12) and start the host machine to check the reading
Main Thermistor 1 hardware
0005 value of the following: service mode > COPIER >
signal is continued for 1 sec
DISPLAY > ANALOG > FIX-E => When the value is 40
or longer.
Edge Thermistor high Replace the part in the case of trapped cable/open circuit
temperature detection 2. Disconnect the connector of DC Controller PCB (UN09/
E001- Sub Thermistor 1 hardware J12) and start the host machine to check the reading
0006 error detection signal is value of the following: service mode > COPIER >
continued for 1 sec or DISPLAY > ANALOG > FIX-E2 => When the value is 40
longer. deg C or higher 3-1. Replace the DC Controller PCB
Edge Thermistor high
E001- Sub Thermistor 2 hardware
0007 error detection signal is
continued for 1 sec or
J12) and start the host machine to check the reading
longer.
value of the following: service mode > COPIER >
DISPLAY > ANALOG > FIX-C Check the reading value of
3
the following: service mode > COPIER > DISPLAY >

ANALOG > FIX-E3 => When the value is 40 deg C or
higher 3-1. Replace the DC Controller PCB (UN09) =>
When the value is lower than 40 deg C 3-2. Replace the
Fixing Assembly NOTE: After performing the above
remedy work, go through the following to clear the error:
COPIER > FUNCTION > CLEAR > ERR
Displacement detection Replace the part in the case of trapped cable/open circuit
The temperature difference 2. Disconnect the connector of DC Controller PCB (UN09/
between the Sub Thermistor J12) and start the host machine to check the reading
E001-
1 (TH3) and the Sub value of the following: service mode > COPIER >
0008
Thermistor 2 (TH4) remained DISPLAY > ANALOG > FIX-E2,FIX-E3 => When the
45 deg C or more for 1 value of either one is 40 deg C or higher 3-1. Replace the
second or more. DC Controller PCB (UN09) => When the both values are
lower than 40 deg C 3-2. Replace the Fixing Assembly
NOTE: After performing the above remedy work, go
through the following to clear the error: COPIER >
FUNCTION > CLEAR > ERR
1. Check the location for voltage of the Fixing Assembly -
> Replace with a correct Fixing Assembly for the location
in the case of mismatching. 2. Check the location for
voltage of the AC Driver PCB (UN14) -> Replace with a
correct AC Driver PCB (UN14) for the location in the case
Detection of abnormal of mismatching. 3. Check failure between the AC Driver
E002- temperature increase PCB (UN14/J103) and the Fixing Assembly (UN37/J123,
0006 Fixing Assembly error, Fixing UN13/J13). (trapped cable, open circuit, connector
temperature detection error disconnection) -> Replace the part in the case of trapped
cable/open circuit 4. Replace the AC Driver PCB (UN14)
5. Replace the Fixing Assembly 6. Replace the DC
Controller PCB (UN09) NOTE: After performing the above
Thermistor open circuit
detection
In the period from initial
E003- rotation to printing, Main
0001 Thermistor 1 detected a
lower for more than 5
seconds.
Thermistor open circuit Fixing Assembly error, Fixing temperature detection error
E003-
detection 1. Check failure between the DC Controller PCB (UN09/
0002
In the period from initial J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
4
rotation to printing, Main (trapped cable, open circuit, connector disconnection). ->
Thermistor 2 detected a Replace the part in the case of trapped cable/open circuit
temperature of 40 deg C or 2. Replace the Fixing Assembly 3. Replace the DC
lower for more than 3 Controller PCB (UN09) NOTE: After performing the above
seconds. remedy work, go through the following to clear the error:
detection
E003- rotation to printing, Sub
seconds.
detection
E003- rotation to printing, Sub
seconds.
Main Thermistor 2 low Fixing Assembly error, Fixing temperature detection error
temperature detection at 1. Check failure between the DC Controller PCB (UN09/
printing J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
In the period from printing to (trapped cable, open circuit, connector disconnection). ->
E003-
last rotation, Main Replace the part in the case of trapped cable/open circuit
0005
Thermistor 1 detected a 2. Replace the Fixing Assembly 3. Replace the DC
temperature of 70 deg C or Controller PCB (UN09) NOTE: After performing the above
lower for more than 5 remedy work, go through the following to clear the error:
seconds. COPIER > FUNCTION > CLEAR > ERR
Center Thermistor low Fixing Assembly error, Fixing temperature detection error
temperature detection at 1. Check failure between the DC Controller PCB (UN09/
printing J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
In the period from printing to (trapped cable, open circuit, connector disconnection). ->
E003-
last rotation, Main Replace the part in the case of trapped cable/open circuit
0006
Thermistor 2 detected a 2. Replace the Fixing Assembly 3. Replace the DC
temperature of 80 deg C or Controller PCB (UN09) NOTE: After performing the above
lower for more than 1 remedy work, go through the following to clear the error:
second. COPIER > FUNCTION > CLEAR > ERR

E003- Edge Thermistor low temperature Fixing Assembly error, Fixing temperature detection
0007 detection at printing error 1. Check failure between the DC Controller
5
In the period from printing to last PCB (UN09/ J12) and the Fixing Assembly (UN37/
rotation, Sub Thermistor 1 J123, UN13/ J13) (trapped cable, open circuit,
detected a temperature of 80 deg connector disconnection). -> Replace the part in the
C or lower for more than 1 case of trapped cable/open circuit 2. Replace the
second. Fixing Assembly 3. Replace the DC Controller PCB
(UN09) NOTE: After performing the above remedy
work, go through the following to clear the error:
Fixing Assembly error, Fixing temperature detection
error 1. Check failure between the DC Controller
Edge Thermistor low temperature
PCB (UN09/ J12) and the Fixing Assembly (UN37/
detection at printing
J123, UN13/ J13) (trapped cable, open circuit,
In the period from printing to last
E003- connector disconnection). -> Replace the part in the
rotation, Sub Thermistor 2
0008 case of trapped cable/open circuit 2. Replace the
detected a temperature of 80 deg
Fixing Assembly 3. Replace the DC Controller PCB
C or lower for more than 1
(UN09) NOTE: After performing the above remedy
second.
work, go through the following to clear the error:
Fixing Relay PCB welding
E004- detection error Electrical trouble with abnormal fixing safety circuit
0001 Zero cross interruption although relay Replace the AC Driver PCB (UN14)
relay is not ON.
Electrical trouble with abnormal fixing current
Failure in electrical current detection circuit 1. Check failure between the AC
detection circuit (abnormal small Driver PCB (UN14/ J122) and the DC Controller
E004- current) PCB (UN09/ J10). (trapped cable, open circuit,
0005 Failure in electrical current connector disconnection) -> Replace the part in the
detection circuit (Less than the case of trapped cable/open circuit 2. Replace the
specified range of current value) AC Driver PCB (UN14) 3. Replace the DC Controller
PCB (UN09)
Electrical trouble with abnormal fixing current
Failure in electrical current detection circuit 1. Check failure between the AC
detection circuit (abnormal large Driver PCB (UN14/ J122) and the DC Controller
E004- current) PCB (UN09/ J10). (trapped cable, open circuit,
0006 Failure in electrical current connector disconnection) -> Replace the part in the
detection circuit (More than the case of trapped cable/open circuit 2. Replace the
specified range of current value) AC Driver PCB (UN14) 3. Replace the DC Controller
PCB (UN09)
Possible cause is overload or rotation failure of the
Fixing Film Unit engagement / motor due to an electrical trouble 1. Check if the
disengagement error Fixing Assembly is installed. 2. Remove and reinstall
There is no change in the result of the Fixing Assembly 3. Check the gear 4. Replace
E009- detection by the Fixing Pressure the Fixing Assembly 5. Check the
0000 Release Sensor even after five harness/connector between the DC Controller PCB
seconds elapsed after (UN09/ J210) and the Fixing Motor (M17). 6. Check
counterclockwise rotation of the the harness/connector between the DC Controller
Fixing Motor started. PCB (UN09/ J12) and the Fixing Pressure Release
Sensor (PS24) 6. Check conduction of FU1153 in
6
the AC Driver PCB (UN14) => Replace the AC

Driver PCB (UN14) in the case of disconnection. 7.
Replace the Fixing Motor (M17) 8. Replace the DC
Controller PCB (UN09)
motor due to an electrical trouble 1. Check the Main
Drive Unit (turn the unit by hand to see if it rotates)
Replace the Main Drive Unit when the unit failed to
rotate When the unit rotates 2. Check failure of the
ITB Motor startup error harness between the ITB Motor (M02/ J6027) and
E010- Within a specified period of time the DC Controller PCB (UN09/ J210W) (trapped
0001 from the startup, the speed fails to cable, open circuit, connector disconnection) 3.
be OK. Check conduction of the fuse (FU4) in the DC
Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the ITB Motor (M02) 5-1. Replace
the DC Controller PCB (UN09) 6-1. Replace the
Main Drive Unit When the fuse is blown out 4-2.
Replace the DC Controller PCB (UN09)
harness between the ITB Motor (M02/ J6027) and
E010- the DC Controller PCB (UN09/ J210W) (trapped
ITB Motor speed error
0002 cable, open circuit, connector disconnection) 3.
Check conduction of the fuse (FU4) in the DC
ITB Motor lock detection harness between the ITB Motor (M02/ J6027) and
E010- Within a specified period of time the DC Controller PCB (UN09/ J210W) (trapped
0003 from the startup, signal is not cable, open circuit, connector disconnection) 3.
received. Check conduction of the fuse (FU4) in the DC
E012- CL Drum Motor speed error Possible cause is overload or rotation failure of the
0001 Within a specified period of time motor due to an electrical trouble 1. Check the Main
7
from the startup, the speed fails to Drive Unit (turn the unit by hand to see if it rotates)
be OK. Replace the Main Drive Unit when the unit failed to
harness between the Motor (M04/ J6025) and the
DC Controller PCB (UN09/ J210W) (trapped cable,
open circuit, connector disconnection) 3. Check
conduction of the fuse (FU7) in the DC Controller
PCB (UN09) When the fuse is not blown out 4-1.
Replace the Drum Motor (M04) 5-1. Replace the DC
Controller PCB (UN09) When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09)
E012-
CL Drum Motor speed error DC Controller PCB (UN09/ J210W) (trapped cable,
0002
CL Drum Motor lock detection
E012- Within a specified period of time
DC Controller PCB (UN09/ J210W) (trapped cable,
0003 from the startup, the speed fails to
be OK.
motor due to an electrical trouble 1. Check if the
Fixing Assembly is installed. 2. Remove and reinstall
the Fixing Assembly 3. Check the gear 4. Replace
Fixing Motor startup error
the Fixing Assembly 5. Check the
harness/connector between the DC Controller PCB
0001 from the startup, the speed fails to
(UN09/ J210) and the Fixing Motor (M17). 6. Check
be OK.
conduction of FU1153 in the AC Driver PCB (UN14)
=>Replace the AC Driver when the fuse is blown out
7. Replace the Fixing Motor (M17) 8. Replace the
DC Controller PCB (UN09)
8

E014-
Fixing Motor speed errorond. harness/connector between the DC Controller PCB
0002
Fixing Motor lock detection.
0003 from the startup, signal is not
received.

ATR Sensor (Y) error or
toner supply error 1. Check if the Drum Unit (Y) is installed. 2. Check the
Error in detected TD ratio. Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
E020- The average of ATR Memory PCB (Y) (UN30) 4. Check the harness/connector
0020 reference value is the between the DC Controller PCB (UN09/ J25) and the
specified value or lower at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
the time of ATR Sensor (Y) Unit (Y). 6. Replace the DC Controller PCB (UN09)
initialization.
toner supply error 1. Check if the Drum Unit (Y) is installed. 2. Check the
Error in detected TD ratio. Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
E020- The average of ATR Memory PCB (Y) (UN30) 4. Check the harness/connector
specified value or higher at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
the time of ATR Sensor (Y) Unit (Y). 6. Replace the DC Controller PCB (UN09)
initialization.
1. Check if the Drum Unit (Y) is installed. 2. Check the
Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
toner supply error
E020- Memory PCB (Y) (UN30) 4. Check the harness/connector
Unable to adjust the control
0040 between the DC Controller PCB (UN09/ J25) and the
voltage at the time of ATR
Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
Sensor (Y) initialization.
Unit (Y). 6. Replace the DC Controller PCB (UN09)
9

toner supply error
Sensor (Y) initialization.
1. Clean the scanner’s window. 2. Use your hand to check
if the shutter of the Registration Patch Sensor Unit can be
open. 3. Check if the window of the Patch Sensor (UN43/
UN44) is soiled. 4. Check scar on the ITB. 5. Check
movement of the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to move SL02
ATR patch failed to be 6. Check the harness/connector between the DC
created correctly or Patch Controller PCB (UN09/J12) and the Patch Sensors
E020-
Sensor error (UN43/J4007, UN44, J4006). 7.Replace the Drum Unit (Y)
0050
High density for the target at 8.Replace the Registration Patch Sensor Unit 9 Replace
patch detection the ITB Unit. 10. Check conduction of the fuses (FU5,
FU8) in the DC Controller PCB (UN09). 11. Replace the
Primary Transfer High Voltage PCB (UN04) 12. Replace
the Developing High Voltage PCB (UN07) 13. Replace the
Primary Charging High Voltage PCB (UN06) 14. Replace
the Auxiliary High Voltage PCB (UN08) 15. Replace the
1. Check the patch shape. 2. Clean the high voltage
contact point with dry wiping or air blower. 3. Check the
harness/connector between the DC Controller (UN09) and
the High Voltage PCB. Between the DC Controller PCB
(UN09/ J21) and the Primary Charging High Voltage PCB
(UN06/ J441, J442) Between the DC Controller PCB
(UN09/ J21, J22) and the Developing High Voltage PCB
ATR patch failed to be
(UN09/ J19) and the Auxiliary High Voltage PCB
created correctly or Patch
E020- (UN08/J461, J462) Between the DC Controller PCB
Sensor error
0060 (J205) and the Primary Transfer High Voltage PCB
High density for the target at
(UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
patch detection
the Registration Patch Sensor Unit 6. Replace the ITB
Unit. 7. Check conduction of the fuses (FU5, FU8) in the
DC Controller PCB (UN09). 8. Replace the Primary
Transfer High Voltage PCB (UN04) 9. Replace the
Developing High Voltage PCB (UN07) 10. Replace the
Patch Sensor error
The Patch Sensor could not
E020- 1.Turn OFF and then ON the power. 2.Replace the ITB
read a patch properly.
0070 Unit.
(Patch error due to software
or the ITB Unit)
10

toner supply error
The average of ATR Sensor
(Y) detection value is the
specified value or lower.
toner supply error
(Y) detection value is the
specified value or higher.
toner supply error
T/D ratio detected by the
ATR Sensor (Y) (UN39) is
00B0 between the DC Controller PCB (UN09/ J25) and the
equal to or higher than the
specified value (high
density)
toner supply error Possible cause: overload with the motor or motor failure 1.
Error in detected delta T/D Check conduction with FU2 on the DC Controller PCB
E020- ratio T/D ratio detected by (UN09) 2. Check the harness/connector between the DC
00B1 the ATR Sensor (Y) (UN39) Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
is equal to or lower than the Controller PCB (UN09) 4. Check the Hopper Unit (Y) 5.
specified value (light Replace the Hopper Unit (Y).
density)
ATR Sensor (M) error or
1. Check if the Drum Unit (M) is installed. 2. Check the
toner supply error
Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
Error in detected TD ratio.
Unit Memory PCB (M) (UN31). 4. Check the
E020- The average of ATR
0120 reference value is the
(UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
specified value or lower at
Replace the Drum Unit (M). 6. Replace the DC Controller
the time of ATR Sensor (M)
PCB (UN09)
initialization.
toner supply error
specified value or higher at
the time of ATR Sensor (M)
PCB (UN09)
initialization.
ATR Sensor (M) error or 1. Check if the Drum Unit (M) is installed. 2. Check the
E020- toner supply error Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
0140 Unable to adjust the control Unit Memory PCB (M) (UN31). 4. Check the
voltage at the time of ATR harness/connector between the DC Controller PCB
11
Sensor (M) initialization (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
PCB (UN09)
ATR Sensor (M) error or Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
toner supply error Unit Memory PCB (M) (UN31). 4. Check the
E020-
Unable to adjust the control harness/connector between the DC Controller PCB
0141
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
Sensor (M) initialization. Replace the Drum Unit (M). 6. Replace the DC Controller
PCB (UN09)

1. Clean the scanner’s window. 2. Use your hand to
check if the shutter of the Registration Patch Sensor Unit
can be open. 3. Check if the window of the Patch Sensor
(UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
Check movement of the Registration Shutter Solenoid
(SL02). COPIER > FUNCTION > PART-CHK > SL to
move SL02 6. Check the harness/connector between the
DC Controller PCB (UN09/J12) and the Patch Sensors
E020- (UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
Sensor error
0150 (M) 8.Replace the Registration Patch Sensor Unit 9
Replace the ITB Unit. 10. Check conduction of the fuses
patch detection
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB (UN04)
12. Replace the Developing High Voltage PCB (UN07)
13. Replace the Primary Charging High Voltage PCB
(UN06) 14. Replace the Auxiliary High Voltage PCB
(UN08) 15. Replace the Replace the DC Controller PCB
(UN09)
harness/connector between the DC Controller (UN09)
and the High Voltage PCB. Between the DC Controller
PCB (UN09/ J21) and the Primary Charging High Voltage
PCB (UN06/ J441, J442) Between the DC Controller PCB
ATR patch failed to be (UN09/ J21, J22) and the Developing High Voltage PCB
created correctly or Patch (UN07/ J451, J452) Between the DC Controller PCB
E020-
Sensor error (UN09/ J19) and the Auxiliary High Voltage PCB
0160
High density for the target at (UN08/J461, J462) Between the DC Controller PCB
patch detection (J205) and the Primary Transfer High Voltage PCB
(UN04/J1001) 4. Replace the Drum Unit (M) 5. Replace
12

Patch Sensor error
The Patch Sensor could not
E020- 1.Turn OFF and then ON the power. 2.Replace the ITB
read a patch properly. (Patch
0170 Unit.
error due to software or the
ITB Unit)
E020-
The average of ATR Sensor harness/connector between the DC Controller PCB
0190
(M) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
specified value or lower. Replace the Drum Unit (M). 6. Replace the DC Controller
PCB (UN09)
E020-
0191
(M) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
specified value or higher. Replace the Drum Unit (M). 6. Replace the DC Controller
PCB (UN09)
toner supply error
E020- The T/D ratio detected by the
01B0 ATR Sensor (M) (UN40) is
specified value (high density)
PCB (UN09)
toner supply error Overload of the motor or motor failure 1. Check
Error in detected delta T/D conduction with FU2 on the DC Controller PCB (UN09) 2.
E020- ratio The T/D ratio detected Check the harness/connector between the DC Controller
01B1 by the ATR Sensor (M) PCB (UN09/J24) and PS07. 3. Replace the DC Controller
(UN40) is equal to or lower PCB (UN09) 4. Check the Hopper Unit (M) 5. Replace the
than the specified value (light Hopper Unit (M).
density)
ATR Sensor (C) error or
toner supply error 1. Check if the Drum Unit (C) is installed. 2. Check the
Error in detected TD ratio. Drum Unit Relay PCB (C) (UN28) 3. Check the Drum Unit
E020- The average of ATR Memory PCB (C) (UN32) 4. Check the harness/connector
specified value or lower at Drum Unit Relay PCB (C) (UN28). 5. Replace the Drum
the time of ATR Sensor (C) Unit (C). 6. Replace the DC Controller PCB (UN09)
initialization.
E020- ATR Sensor (C) error or 1. Check if the Drum Unit (C) is installed. 2. Check the
0230 toner supply error Drum Unit Relay PCB (C) (UN28) 3. Check the Drum Unit
13
Error in detected TD ratio. Memory PCB (C) (UN32) 4. Check the harness/connector
The average of ATR between the DC Controller PCB (UN09/ J25) and the
reference value is the Drum Unit Relay PCB (C) (UN28). 5. Replace the Drum
specified value or higher at Unit (C). 6. Replace the DC Controller PCB (UN09)
the time of ATR Sensor (C)
initialization.
1. Check if the Drum Unit (C) is installed. 2. Check the
Drum Unit Relay PCB (C) (UN28) 3. Check the Drum Unit
toner supply error
E020- Memory PCB (C) (UN32) 4. Check the harness/connector
Drum Unit Relay PCB (C) (UN28). 5. Replace the Drum
Sensor (C) initialization.
Unit (C). 6. Replace the DC Controller PCB (UN09)
toner supply error
Sensor (C) initialization.
Sensor error
0250 (C) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
E020- PCB (UN06/ J441, J442) Between the DC Controller PCB
Sensor error
0260 (UN09/ J21, J22) and the Developing High Voltage PCB
patch detection
(UN08/J461, J462) Between the DC Controller PCB
(J205) and the Primary Transfer High Voltage PCB
(UN04/J1001) 4. Replace the Drum Unit (C) 5. Replace
14

toner supply error
(C) detection value is the
specified value or lower.
toner supply error
(C) detection value is the
specified value or higher.

ATR Sensor (C) error or 1. Check if the Drum Unit (C) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (C) (UN28) 3. Check the Drum Unit
E020- The T/D ratio detected by the Memory PCB (C) (UN32) 4. Check the harness/connector
02B0 ATR Sensor (C) (UN41) is between the DC Controller PCB (UN09/ J25) and the
equal to or higher than the Drum Unit Relay PCB (C) (UN28). 5. Replace the Drum
specified value (high density) Unit (C). 6. Replace the DC Controller PCB (UN09)
Error in detected delta T/D conduction of FU9 on the DC Controller PCB (UN09). 2.
02B1 by the ATR Sensor (C) PCB (UN09/J24) and PS08. 3. Replace the DC Controller
(UN41) is equal to or lower PCB (UN09) 4. Check the Hopper Unit (C). 5. Replace
than the specified value (light the Hopper Unit (C).
density)
ATR Sensor (Bk) error or
1. Check if the Drum Unit (Bk) is installed. 2. Check the
toner supply error
Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
Unit Memory PCB (Bk) (UN33) 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or lower at
5. Replace the Drum Unit (Bk). 6. Replace the DC
the time of ATR Sensor (Bk)
initialization.
E020- ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2. Check the
0330 toner supply error Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
15
Error in detected TD ratio. Unit Memory PCB (Bk) (UN33) 4. Check the
The average of ATR harness/connector between the DC Controller PCB
reference value is the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or higher at 5. Replace the Drum Unit (Bk). 6. Replace the DC
the time of ATR Sensor (Bk) Controller PCB (UN09)
initialization.
ATR Sensor (Bk) error or Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
toner supply error Unit Memory PCB (Bk) (UN33) 4. Check the
E020-
0340
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
Sensor (Bk) initialization. 5. Replace the Drum Unit (Bk). 6. Replace the DC
E020-
0341
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
Sensor (Bk) initialization. 5. Replace the Drum Unit (Bk). 6. Replace the DC
Sensor error
0350 (Bk) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
E020- PCB (UN09/ J21) and the Primary Charging High Voltage
Sensor error
0360 PCB (UN06/ J441, J442) Between the DC Controller PCB
patch detection
(UN08/J461, J462) Between the DC Controller PCB
16
(J205) and the Primary Transfer High Voltage PCB

(UN04/J1001) 4. Replace the Drum Unit (Bk) 5. Replace
E020-
0390
(Bk) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or lower. 5. Replace the Drum Unit (Bk). 6. Replace the DC
E020-
0391
(Bk) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or higher. 5. Replace the Drum Unit (Bk). 6. Replace the DC
Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
toner supply error
Unit Memory PCB (Bk) (UN33) 4. Check the
E020- The T/D ratio detected by the
03B0 ATR Sensor (Bk) (UN42) is
(UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
5. Replace the Drum Unit (Bk). 6. Replace the DC
specified value (high density)
Error in detected delta T/D conduction of FU9 on the DC Controller PCB (UN09). 2.
03B1 by the ATR Sensor (Bk) PCB (UN09/J26) and PS09 3. Replace the DC Controller
(UN42) is equal to or lower PCB (UN09) 4. Check the Hopper Unit (Bk). 5. Replace
than the specified value (light the Hopper Unit (Bk).
density)
Abnormal Y color patch
E020- reading value
1050 Dark patch although setting
0 for the patch level
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
17
(Y) 8.Replace the Registration Patch Sensor Unit 9

(UN09)
PCB (UN06/ J441, J442) Between the DC Controller PCB
Abnormal Y color patch (UN09/ J19) and the Auxiliary High Voltage PCB
E020- reading value (UN08/J461, J462) Between the DC Controller PCB
1060 Light patch although setting (J205) and the Primary Transfer High Voltage PCB
7 for patch level (UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
Abnormal M color patch DC Controller PCB (UN09/J12) and the Patch Sensors
E020- reading value (UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
1150 Dark patch although setting (M) 8.Replace the Registration Patch Sensor Unit 9
0 for the patch level Replace the ITB Unit. 10. Check conduction of the fuses
(UN09)
18

Abnormal M color patch (UN07/ J451, J452) Between the DC Controller PCB
reading value (UN09/ J19) and the Auxiliary High Voltage PCB
E020- Light patch although setting (UN08/J461, J462) Between the DC Controller PCB (J205)
1160 7 for patch level (unable to and the Primary Transfer High Voltage PCB (UN04/J1001)
fit in the target between 550 4. Replace the Drum Unit (M) 5. Replace the Registration
and 640) Patch Sensor Unit 6. Replace the ITB Unit. 7. Check
conduction of the fuses (FU5, FU8) in the DC Controller
PCB (UN09). 8. Replace the Primary Transfer High
Voltage PCB (UN04) 9. Replace the Developing High
Voltage PCB (UN07) 10. Replace the Primary Charging
High Voltage PCB (UN06) 11. Replace the Auxiliary High
Voltage PCB (UN08) 12. Replace the DC Controller PCB
(UN09)
6. Check the harness/connector between the DC Controller
Abnormal C color patch
PCB (UN09/J12) and the Patch Sensors (UN43/J4007,
E020- reading value
UN44, J4006). 7.Replace the Drum Unit (C) 8.Replace the
Registration Patch Sensor Unit 9 Replace the ITB Unit. 10.
Check conduction of the fuses (FU5, FU8) in the DC
Controller PCB (UN09). 11. Replace the Primary Transfer
High Voltage PCB (UN04) 12. Replace the Developing
High Voltage PCB (UN07) 13. Replace the Primary
Charging High Voltage PCB (UN06) 14. Replace the
Auxiliary High Voltage PCB (UN08) 15. Replace the
Abnormal C color patch
reading value
E020- Light patch although setting
1260 7 for patch level (unable to
fit in the target between 550
and 640)
(UN08/J461, J462) Between the DC Controller PCB (J205)
and the Primary Transfer High Voltage PCB (UN04/J1001)
19
4. Replace the Drum Unit (C) 5. Replace the Registration

Patch Sensor Unit 6. Replace the ITB Unit. 7. Check
(UN09)
6. Check the harness/connector between the DC Controller
Abnormal Bk color patch
PCB (UN09/J12) and the Patch Sensors (UN43/J4007,
E020- reading value
UN44, J4006). 7.Replace the Drum Unit (Bk) 8.Replace
the Registration Patch Sensor Unit 9 Replace the ITB Unit.
10. Check conduction of the fuses (FU5, FU8) in the DC
Controller PCB (UN09). 11. Replace the Primary Transfer
High Voltage PCB (UN04) 12. Replace the Developing
High Voltage PCB (UN07) 13. Replace the Primary
Charging High Voltage PCB (UN06) 14. Replace the
Auxiliary High Voltage PCB (UN08) 15. Replace the
Abnormal Bk color patch (UN09/ J19) and the Auxiliary High Voltage PCB
E020- reading value (UN08/J461, J462) Between the DC Controller PCB (J205)
1360 Light patch although setting and the Primary Transfer High Voltage PCB (UN04/J1001)
7 for patch level 4. Replace the Drum Unit (Bk) 5. Replace the Registration
Patch Sensor Unit 6. Replace the ITB Unit. 7. Check
(UN09)
CL Developing Motor Possible cause is overload or rotation failure of the motor
E021-
startup error due to an electrical trouble 1. Check the Main Drive Unit
0001
After 700 msec since the (turn the unit by hand to see if it rotates) Replace the Main
20
startup, the speed failed to Drive Unit when the unit failed to rotate When the unit
be OK for 500 consecutive rotates 2. Check failure of the harness between the
msec. Developing Motor (M03/J6026) and the DC Controller PCB
(UN09/J210W) (trapped cable, open circuit, connector
disconnection) 3. Check conduction of the fuse (FU7) in
the DC Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the Developing Motor (M03) 5-1. Replace
the DC Controller PCB (UN09). When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09).
Possible cause is overload or rotation failure of the motor
due to an electrical trouble 1. Check the Main Drive Unit
(turn the unit by hand to see if it rotates) Replace the Main
Drive Unit when the unit failed to rotate When the unit
CL Developing Motor lock
rotates 2. Check failure of the harness between the
detection
E021- Developing Motor (M03/J6026) and the DC Controller PCB
Since the startup, the FG
0003 (UN09/J210W) (trapped cable, open circuit, connector
signal failed to be turned
disconnection) 3. Check conduction of the fuse (FU7) in
ON for 300msec.
the DC Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the Developing Motor (M03) 5-1. Replace
the DC Controller PCB (UN09). When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09).
Possible cause: The screw is not rotating due to failure in
the coupling between the main body and the Developing
Assembly, or the value of ATR Sensor (Y) (UN39) failed to
be read due to an electrical trouble. 1. Remove the Drum
Developing screw rotation Unit (Y) and check no damage. (Replace the Drum Unit (Y)
detection if defective) 2. Lift the pressure lever after the Drum Unit
E021- Error in the difference (Y) is pushed all the way in. 3. Check failure of the harness
0020 between the maximum and between the Drum Unit (Y) and the DC Controller PCB
the minimum of ATR (UN09/J25) (trapped cable, open circuit, connector
Sensor (Y) detection value. disconnection) 4.Check the Drum Unit Relay PCB (Y)
(UN26) (Soil/ deformation/ damage) 5. Check the Drum
Unit Memory PCB (M) (UN30) (Soil/ damage) 6.Replace
the Drum Unit (Y) 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Assembly, or the value of ATR Sensor (M) (UN40) failed to
Developing screw rotation Unit (M) and check no damage. (Replace the Drum Unit
detection (M) if defective) 2. Lift the pressure lever after the Drum
E021- Error in the difference Unit (M) is pushed all the way in. 3. Check failure of the
0120 between the maximum and harness between the Drum Unit (M) and the DC Controller
the minimum of ATR PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (M) detection value. disconnection) 4.Check the Drum Unit Relay PCB (M)
Unit Memory PCB (M) (UN31) (Soil/ damage) 6.Replace
the Drum Unit (M) 7. Replace the DC Controller PCB
21

Assembly, or the value of ATR Sensor (C)(UN41) failed to
Developing screw rotation Unit (C) and check no damage. (Replace the Drum Unit
detection (C) if defective) 2. Lift the pressure lever after the Drum
E021- Error in the difference Unit (C) is pushed all the way in. 3.Check failure of the
0220 between the maximum and harness between the Drum Unit (C) and the DC Controller
the minimum of ATR PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (C) detection value. disconnection) 4.Check the Drum Unit Relay PCB (C)
(UN28) (Soil/ deformation/ damage) 5.Check the Drum
Unit Memory PCB (C) (UN32) (Soil/ damage) 6.Replace
the Drum Unit (C). 7. Replace the DC Controller PCB
Assembly, or the value of ATR Sensor (Bk) (UN42) failed
to be read due to an electrical trouble 1. Remove the Drum
Developing screw rotation
Unit (Bk) and check no damage. (Replace the Drum Unit
detection
(Bk) if defective) 2. Lift the pressure lever after the Drum
Error in the difference
E021- Unit (Bk) is pushed all the way in. 3. Check failure of the
between the maximum and
0320 harness between the Drum Unit (Bk) and the DC Controller
the minimum of ATR
PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (Bk) detection
disconnection) 4.Check the Drum Unit Relay PCB (Bk)
value.
Unit Memory PCB (Bk) (UN33) (Soil/ damage) 6.Replace
the Drum Unit (Bk). 7. Replace the DC Controller PCB
Error in the Shutter Motor or the Laser Shutter Sensor
1.COPIER > FUNCTION > PART-CHK > MTR; move M05
Error in detection of When it works 2-1. Check the harness between the DC
abnormal opening/closing Controller (UN09/ J11) and the Laser Shutter Sensor
of the Laser Shutter (PS05) 3-1. Check condition of the Laser Shutter 4-1.
E022- At the Dustproof Shutter Check the Laser Shutter Sensor (PS05) in the Main Drive
0000 open/close control, the 5-1. Replace the Main Drive When it does not work 2-2.
sensor fails to detect Check the harness between the DC Controller (UN09/ J31)
although the specified time and the Developing Disengagement Motor (M05) 3-2.
has passed. Check conduction of the fuse (FU6) in the DC Controller
(UN09) 4-2. Replace the Laser Shutter Motor (M05) 5-2.
Replace the Main Drive
Possible cause: overload with the motor or motor failure 1.
Check conduction with FU2 on the DC Controller PCB
Toner Supply Motor (Y) lock
(UN09) 2. Check the harness/connector between the DC
E025- detection
Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
0000 Failed to detect rotation
Controller PCB (UN09) Check the harness toward the
after turning ON the motor.
sensor 4. Check the Hopper Unit (Y) 5. Replace the
Hopper Unit (Y).
E025- Toner Container Motor (Y) Overload of the motor or motor failure 1. Check if the
22
0010 lock detection Toner Bottle (Y) is installed 2. Check the

Error in the current value harness/connector between the DC Controller PCB (UN09)
after turning ON the motor. and the Toner Container Motor (Y) (M07) 3. Check
conduction of FU1 in the DC Controller PCB (UN09) 4.
Replace the DC Controller PCB (UN09) 5. Replace the
Hopper Unit (Y)
Detection of short-circuit
with Toner Container Motor
(Y)FET
E025-
Error in element in the DC 1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.
23

with Toner Container Short-circuit failure of the Toner Bottle Motor or error in
Motor (Y) GND element in the DC Controller PCB 1. Check the harness
E025-
After turning ON the between the DC Controller (UN09/J23) and the Toner
0030
motor, the current value Container Motor (Y) (M07) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (Y)
lower.
Toner Supply Motor (M)
Overload of the motor or motor failure 1. Check conduction
lock detection
with FU2 on the DC Controller PCB (UN09) 2. Check the
The Rotation Sensor
E025- harness/connector between the DC Controller PCB
does not detect rotation
0100 (UN09/J24) and PS07. 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (M). 5. Replace the
passed since the motor
Hopper Unit (M).
was turned ON
Overload of the motor or motor failure 1. Check if the
Toner Container Motor Toner Bottle (M) is installed 2. Check the
(M) lock detection harness/connector between the DC Controller PCB (UN09)
E025-
Error in the current value and the Toner Container Motor (M) (M09) 3. Check
0110
after turning ON the conduction of FU1 in the DC Controller PCB (UN09) 4.
motor. Replace the DC Controller PCB (UN09) 5. Replace the
Hopper Unit (M)
with Toner Container
Motor (M)FET
E025- Error in element in the DC Controller PCB 1.Replace the
Error in element in the
0120 DC Controller PCB (UN09)
DC Controller PCB Error
in the current value after
turning OFF the motor.
Motor (M) GND element in the DC Controller PCB 1. Check the harness
E025-
0130
motor, the current value Container Motor (M) (M09) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (M)
lower.
Toner Supply Motor (C)
lock detection Overload of the motor or motor failure 1. Check conduction
After turning ON the of FU9 on the DC Controller PCB (UN09). 2. Check the
E025- motor, the rotation harness/connector between the DC Controller PCB
0200 sensor does not detect (UN09/J24) and PS08. 3. Replace the DC Controller PCB
although a specified (UN09) 4. Check the Hopper Unit (C). 5. Replace the
period of time has Hopper Unit (C).
passed.
Toner Container Motor Overload of the motor or motor failure 1. Check if the
E025-
(C) lock detection Toner Bottle (C) is installed 2. Check the
0210
Error in the current value harness/connector between the DC Controller PCB (UN09)
24
after turning ON the and the Toner Container Motor (C) (M11) 3. Check
motor. conduction of FU3 in the DC Controller PCB (UN09) 4.
Replace the DC Controller PCB (UN09) 5. Replace the
Hopper Unit (C)
Motor (C)FET
Motor (C) GND element in the DC Controller PCB 1. Check the harness
E025-
0230
motor, the current value Container Motor (C) (M11) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (C)
lower.
Toner Supply Motor (Bk)
Overload of the motor or motor failure 1. Check conduction
lock detection
of FU9 on the DC Controller PCB (UN09). 2. Check the
The Rotation Sensor
E025- harness/connector between the DC Controller PCB
does not detect rotation
0300 (UN09/J26) and PS09 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (Bk). 5. Replace the
passed since the motor
Hopper Unit (Bk).
was turned ON
Overload of the motor or motor failure 1. Check if the
Toner Container Motor Toner Bottle (Bk) is installed 2. Check the
(Bk) lock detection harness/connector between the DC Controller PCB (UN09)
E025-
Error in the current value and the B Toner Container Motor (Bk)(M13) 3. Check
0310
after turning ON the conduction of FU3 in the DC Controller PCB (UN09) 4.
motor. Replace the DC Controller PCB (UN09) 5. Replace the
Hopper Unit (Bk)
Motor (Bk)FET
Motor (Bk) GND element in the DC Controller PCB 1. Check the harness
E025-
0330
motor, the current value Container Motor (Bk) (M13) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (Bk)
lower
E032- ASSIST Counter failed Check the cable (to see if it’s disconnected)
25
0001 to work
with the Count Pulse
Signal
Error in Lift Motor or Lifter Sensor 1. While Cassette 1 is
removed, turn ON the power and then insert Cassette 1.
When there is operation sound of the motor 1-1. Check the
harness/connector between the DC Controller (UN09/J13)
and the Cassette 1 Lifter Sensor (PS12) 2-1. Check if the
Cassette 1 Lifter Sensor (PS12) is installed. 3-1. Extend
the Sensor Flag of the Cassette 1 Lifter Sensor (PS12) by
Cassette 1 Lifter error approx. 1.5 mm with Plastic Film, etc. 4-1. Check the
Unable to detect the lift- condition of the gear at the host machine side (to see if
E040-
up completion position there is missing or swing with the gear) 5-1. Replace the
0002
within 4.5 sec after lift- Cassette 1 Lifter Sensor (PS12) 6-1. Replace the DC
up was started Controller PCB (UN09) When there is no operation sound
of the motor 1-2. Check the harness/connector between
the DC Controller (UN09/J13) and the Cassette 1 Lifter
Motor (M14) 2-2. Check conduction of the fuse (FU2) of
the DC Controller (UN09) 3-2. Check the condition of the
gear at the host machine side (to see if there is something
missing or swing with the gear) 4-2. Check the Cassette 1
Lifter Motor (M14) 5-2. Replace the DC Controller (UN09)

Error in output of charging high voltage, Drum Unit error
or environment control error 1. COPIER > DISPLAY >
ANALOG; check if the TEMP value and the HUM value
are matched with the environment temperature. When
the values are dramatically mismatched (Lager than
Error in detection of
15degrees Celsius) 2-1. Check the harness and
abnormal Y charging AC
connector between the DC Controller (UN09/ J206) and
current value
the Environment Sensor (UN45) 3-1. Replace the
E065- During the paper interval
Environment Sensor (UN45) 4-1. Replace the DC
0000 simple discharge current
Controller (UN09) When the values are matched 2-2.
control, a current value that is
Check the state of the charging high voltage contact point
higher than the target of
3-2. Replace the Drum Unit (Y) 4-2. Check the harness
500[uA] is detected
and connector between the DC Controller PCB (UN09/
J21) and the Primary Charging High Voltage PCB (UN06/
J441, J442) 5-2. Replace the Primary Charging High
Voltage PCB (UN06) 6-2. Replace the DC Controller
PCB (UN09)
Error in detection of Error in output of charging high voltage, Drum Unit error
E065- abnormal Y charging AC or environment control error 1. COPIER > DISPLAY >
0000 current value ANALOG; check if the TEMP value and the HUM value
During the paper interval are matched with the environment temperature. When
26
simple discharge current the values are dramatically mismatched (Lager than
control, a current value that is 15degrees Celsius) 2-1. Check the harness and
higher than the target of connector between the DC Controller (UN09/ J206) and
500[uA] is detected the Environment Sensor (UN45) 3-1. Replace the
3-2. Replace the Drum Unit (Y) 4-2. Check the harness
PCB (UN09)
abnormal M charging AC
current value
3-2. Replace the Drum Unit (M) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
abnormal M charging AC
current value
3-2. Replace the Drum Unit (M) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
E065- Error in detection of Error in output of charging high voltage, Drum Unit error
0002 abnormal C charging AC or environment control error 1. COPIER > DISPLAY >
27
current value ANALOG; check if the TEMP value and the HUM value
During the paper interval are matched with the environment temperature. When
simple discharge current the values are dramatically mismatched (Lager than
control, a current value that is 15degrees Celsius) 2-1. Check the harness and
higher than the target of connector between the DC Controller (UN09/ J206) and
500[uA] is detected the Environment Sensor (UN45) 3-1. Replace the
3-2. Replace the Drum Unit (C) 4-2. Check the harness
PCB (UN09)
abnormal C charging AC
current value
3-2. Replace the Drum Unit (C) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
abnormal Bk charging AC
current value
3-2. Replace the Drum Unit (Bk). 4-2. Check the harness
500[uA] is detected
PCB (UN09)
28

or environment control error 1. COPIER > DISPLAY
> ANALOG; check if the TEMP value and the HUM value
abnormal Bk charging AC
current value
3-2. Replace the Drum Unit (Bk). 4-2. Check the harness
500[uA] is detected
PCB (UN09)
Error in the Primary Transfer High Voltage PCB, Error in
the Primary Transfer Roller (ITB Unit) 1. Check failure of
the harness between the Primary Transfer High Voltage
PCB (UN04/J1001) and the DC Controller PCB
Error in M primary transfer (UN09/J205) (open circuit, trapped cable, connector
abnormal detection disconnection). -> Replace the harness if it is faulty 2.
E067-
When trying to apply the Check connection failure between the Primary Transfer
0001
specified voltage of 1500 [V] High Voltage PCB (UN04/J31) and the Primary Transfer
or higher Roller (Check that the connection is free from open circuit
or GND contact) 3. Replace the Primary Transfer High
Voltage PCB (UN04) 4. Replace the ITB Unit 5. Replace
the DC Controller PCB (UN09). 6. Replace the Primary
Transfer Power Supply Unit
the Primary Transfer Roller (ITB Unit) 1. Check failure of
the harness between the Primary Transfer High Voltage
Error in C primary transfer (UN09/J205) (open circuit, trapped cable, connector
abnormal detection disconnection). -> Replace the harness if it is faulty 2.
E067-
When trying to apply the Check connection failure between the Primary Transfer
0002
specified voltage of 1500 [V] High Voltage PCB (UN04/J21) and the Primary Transfer
or higher Roller (Check that the connection is free from open circuit
the DC Controller PCB (UN09). 6. Replace the Primary
Error in Bk primary transfer
the Primary Transfer Roller (ITB Unit) 1.Check failure of
abnormal detection
E067- the harness between the Primary Transfer High Voltage
When trying to apply the
0003 PCB (UN04/J1001) and the DC Controller PCB
specified voltage of 1500 [V]
(UN09/J205) (open circuit, trapped cable, connector
or higher
disconnection). -> Replace the harness if it is faulty 2.
29
Check connection failure between the Primary Transfer

High Voltage PCB (UN04/J11) and the Primary Transfer
Roller (Check that the connection is free from open circuit
the DC Controller PCB (UN09) 6. Replace the Primary
Error in the Secondary Transfer High Voltage PCB, Error
in the Secondary Transfer Roller 1. Check failure of the
harness between the Secondary Transfer High Voltage
Abnormal current is detected disconnection). -> Replace the harness if it is faulty
at the secondary transfer 2.Check connection failure between the Secondary
E069-
When 5 [uA] or smaller is Transfer High Voltage PCB (UN05/T1201) and the
0001
detected at the secondary Secondary Transfer Outer Roller (Check that the
transfer connection is free from open circuit or GND contact) 3.
Replace the Secondary Transfer High Voltage PCB
(UN05) 4. Replace the Secondary Transfer Outer Roller
5. Replace the ITB Unit 6. Replace the DC Controller
PCB (UN09) 7. Replace the Secondary Transfer Power
Supply Unit
Error in the Secondary Transfer High Voltage PCB, Error
in the Secondary Transfer Roller 1. Check failure of the
harness between the Secondary Transfer High Voltage
Abnormal current is detected
disconnection). -> Replace the harness if it is faulty 2.
at the secondary transfer
E069- Check connection failure between the Secondary
When 100 [uA] or larger is
0002 Transfer High Voltage PCB (UN05/T1201) and the
detected at the secondary
Secondary Transfer Outer Roller (Check that the
transfer
connection is free from open circuit or GND contact) ->
Replace the connection wire if it is faulty 3. Replace the
Secondary Transfer High Voltage PCB (UN05) 4.
Replace the Secondary Transfer Outer Roller 5. Replace
the ITB Unit 6. Replace the DC Controller PCB (UN09).
Error in the Primary Transfer Disengagement Solenoid,
Error in the Primary Transfer Disengagement Switch, or
the ITB Guide Rail error 1. Replace the ITB Unit 2. Check
Error in the primary transfer
the harness/connector between the DC Controller PCB
disengagement control
(UN09/J11) and the Primary Transfer Disengagement
At the primary transfer
E074- Switch (SW01) 3. Check the harness/connector between
disengagement control, the
0000 the DC Controller PCB (UN09/J11) and the Primary
sensor fails to detect
Transfer Disengagement Solenoid (SL01) 4. Check
although the specified time
conduction of FU6 on the DC Controller PCB (UN09) 5.
has passed.
Replace the ITB Guide Rail 6. Replace the Main Drive 7.
Replace the Fixing Drive 8. Replace the DC Controller
PCB (UN09)
30
The HP mark is at undetectable state, ITB Top Sensor

error, or error in the coupling between the ITB Unit and
the ITB Drive 1. Check if the ITB is driven. When the ITB
is driven 2-1. Check soil of the HP mark on the ITB Belt
3-1. Check if there is a scar at the edge of the ITB 4-1.
Use your hand to check if the shutter of the Registration
ITB rotation detection error
Patch Sensor Unit can be open 5-1. Check for soil on the
The sensor fails to detect
window of the Patch Sensor (UN43/ UN44) 6-1. Check
E074- although it passes through
movement of the Registration Shutter Solenoid
FFFF the mark on the ITB for the
(SL02) COPIER > FUNCTION > PART-CHK > SL to
specified time (ITB is
move SL02 7-1. Check the harness/connector between
detected as not rotating)
the DC Controller PCB (UN09/J12) and the Patch Sensor
(UN43/J4007, UN44/ J4006) 8-1.Replace the
Registration Patch Sensor Unit 9-1 Replace the ITB Unit.
10-1. Replace the DCON When the ITB is not driven 2-2.
Remove and then install the ITB Unit 3-2 Replace the ITB
Unit. 4-2. Replace the Main Drive

Scanner Motor movement error or BD signal error 1.COPIER >
FUNCTION > PART-CHK > MTR; and move M01 When the
Scanner Motor (M01) moves 2-1. Check the flexible
cable/connector between the DC Controller PCB (UN09) and
BD error
E100- the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 4-
BD fails to be ready in
0001 1. Replace the DC Controller PCB (UN09) When the Scanner
5 sec
Motor (M01) does not move 2-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Laser Scanner
Unit 3-2. Replace the Laser Scanner Unit 4-2. Replace the DC
BD error
E100- Unable to complete in
Polygon Motor error 1. Replace the Laser Scanner Unit
0002 5 sec since the facet
correction was started
Scanner Motor movement error or BD signal error 1.COPIER >
FUNCTION > PART-CHK > MTR; and move M01 When the
BD error
Scanner Motor (M01) moves 2-1. Check the flexible
During the drive at the
cable/connector between the DC Controller PCB (UN09) and
constant speed, the
E100- the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 4-
BD cycle is
0003 1. Replace the DC Controller PCB (UN09) When the Scanner
mismatched by -/+
Motor (M01) does not move 2-2. Check the harness/connector
0.5% for 500
between the DC Controller PCB (UN09) and the Laser Scanner
continuous msec
Unit 3-2. Replace the Laser Scanner Unit 4-2. Replace the DC
Scanner Motor error Scanner Motor movement error or motor control error 1.Check
E110- Scanner Motor the harness/connector between the DC Controller PCB (UN09)
0001 movement error or and the Laser Scanner Unit 2.Check the flexible
motor control error cable/connector between the DC Controller PCB (UN09) and
31
the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.

Scanner Motor movement error or motor control error 1.Check
Scanner Motor error the harness/connector between the DC Controller PCB (UN09)
E110- Scanner Motor and the Laser Scanner Unit 2.Check the flexible
0002 movement error or cable/connector between the DC Controller PCB (UN09) and
motor control error the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.
Scanner Motor error
E110- The signal fails to be 1 Error in control with the Laser Scanner Unit 1. Replace the
0003 at laser sequence Laser Scanner Unit
enable check
The patch by the registration detection is not correctly created,
or registration patch sensor error 1. Clean the dustproof glass.
2. Check density on the image visually. When the image density
is light 3-1. Clean the high voltage contact point with dry wiping
or air blower. 4-1. Replace the Drum Unit (If the color showing
abnormality can be identified from the image, replace the Drum
Unit for that color. otherwise, replace from the Drum Unit (Y) in
order) 5-1.Check the harness/connector between the DC
Registration detection Controller PCB (UN09) and the High Voltage PCB 6-1.Replace
error the High Voltage PCB. Primary Charging High Voltage PCB
E194- When the number of (UN06), Developing High Voltage PCB (UN07), Auxiliary High
0000 reading patterns fails Voltage PCB (UN08), Primary Transfer High Voltage PCB
to be the specified (UN04) 7-1 Replace the DCON When the image density is not
value light 3-2. Use your hand to check that the shutter of the
Registration Patch Sensor Unit can be open 4-2. Check for soil
on the window of the Patch Sensor (UN43, UN44) 5-2.Check
scar on the ITB. 6-2. Check movement of the Registration
Shutter Solenoid COPIER > FUNCTION > PART-CHK > SL to
move SL02 7-2.Check the harness/connector between the DC
Controller PCB (UN09/J12) and the Patch Sensor
(UN43/J4007, UN44/ J4006) 8-2. Replace the Registration
Patch Sensor Unit 9-2 Replace the ITB Unit.
The last registration detection was not properly executed 1.
Clear the registration detection data
COPIER>FUNCTION>CLEAR>REG-CLR 2. Clean the window
of the scanner 3. Check density on the image visually. When
the image density is light 4-1. Clean the high voltage contact
Registration detection
point with dry wiping or air blower. 5-1. Replace the Drum Unit
error
E194- (If the color showing abnormality can be identified from the
When there is an
0001 image, replace the Drum Unit for that color. otherwise, replace
image gap of 3.25[mm]
from the Drum Unit (Y) in order) 6-1. Check the
or larger.
harness/connector between the DCON and the High Voltage
PCB 7-1.Replace the High Voltage PCB. Primary Charging
High Voltage PCB (UN06), Developing High Voltage PCB
(UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
High Voltage PCB (UN04) 8-1 Replace the DCON When the
32
image density is not light 4-2.Use your hand to check that the
shutter of the Registration Patch Sensor Unit can be open 5-2.
Check for soil on the window of the Patch Sensor (UN43,
UN44) 6-2.Check scar on the ITB. 7-2. Check movement of the
Registration Shutter Solenoid COPIER > FUNCTION > PART-
CHK > SL to move SL02 8-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Patch Sensor
(UN43/J4007, UN44/J4006) 9-2. Replace the Registration
Patch Sensor Unit 10-2 Replace the ITB Unit.
Registration detection Connection failure between the DC Controller PCB (UN09) and
error the CB Controller PCB (UN11), error in the DC Controller PCB
There has been no (UN09), or error in the Controller PCB 1.Disconnect and then
E194-
command from CONT connect FFC (FFC 07) that is connected to the DC Controller
FFFF
although 1 min has PCB (UN09) and Main Controller PCB 2 (UN12) 2. Replace
passed since the start Main Controller PCB 2 (UN12) 3. Replace the DC Controller
of retry operation PCB (UN09)
E2PROM
Error in access to EEPROM mounted on the Laser Scanner. 1.
E196- communication error
Disconnect and then connect the connector and Flat Cable of
0001 I2C communication
the Laser Scanner Unit. 2. Replace the Laser Scanner Unit.
error
EEPROM communication error in the DCON or the Drum Unit
E2PROM data retrieval 1. Check the harness/connector between the DC Controller
timeout PCB (UN09/J25) and the Drum Unit Relay PCB (UN26/4011,
Within 10 sec since the UN27/J4014, UN28/J4017, UN29/J4020) 2. Check the contact
E196-
power was turned ON, surface on the Drum Unit Relay PCB and the Drum Unit
0002
the E2PROM data Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
cannot be developed M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
to RAM Unit, install each Drum Unit accordingly at a time to identify
error ROM 4. Replace the DC Controller PCB (UN09)
EEPROM communication error of the Drum Unit 1.Check the
harness/connector between the DC Controller PCB (UN09/J25)
E2PROM bus
and the Drum Unit Relay PCB (UN26/4011, UN27/ J4014,
possession error
UN28/J4017, UN29/J4020) 2.Check the contact surface on the
E196- The operation of the
Drum Unit Relay PCB and the Drum Unit Memory PCB (soil,
0003 Drum Unit Memory
damage, contact pressure) Y:UN26/UN30 M:UN27/UN31
PCB is faulty and
C:UN28/UN32 Bk UN29/UN33 3. From Y Drum Unit, install
cannot be recovered
each Drum Unit accordingly at a time to identify error ROM 4.
E2PROM
E196-
communication error Turn OFF and then ON the main power
1B00
Command error
E2PROM
E196-
1B01
Command error
E2PROM
E196-
1B02
Command error
33

E2PROM communication
E196-
error Turn OFF and then ON the main power
1B03
Command error
E196-
1B04
Command error
E196-
1BFF
Command error
High Voltage contact point error or DC Controller PCB
error When this symptom occurs regularly 1-1. Replace
E197- the DC Controller PCB (UN09) When this symptom occurs
HOB communication error
0000 incidentally 1-2. Check the high voltage contact point and
clean the Primary Transfer Roller Shaft Support 2-2.
High Voltage contact point error or DC Controller PCB
error When this symptom occurs regularly 1-1. Replace
E197- the DC Controller PCB (UN09) When this symptom occurs
HOB communication error
0050 incidentally 1-2. Check the high voltage contact point and
clean the Primary Transfer Roller Shaft Support 2-2.
There is an error in the
1.Disconnect and then connect the flexible cable(Relay
detection of the Scanner
PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
Unit home position.
E202- 2.Replace the flexible cable. 3.Replace the Scanner Unit
The attempt to detect the
0001 HP sensor(SR1). 4.Replace the Scanner Motor(M1).
home position fails when
5.Replace the Relay PCB(PCB1). 6.Replace the Main
the Scanner Unit is moved
Controller2 PCB(UN12)
forward.
There is an error in the
1.Disconnect and then connect the flexible cable(Relay
detection of the Scanner
PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
Unit home position.
E202- 2.Replace the flexible cable. 3.Replace the Scanner Unit
The attempt to detect the
0002 HP sensor(SR1). 4.Replace the Scanner Motor(M1).
home position fails when
5.Replace the Relay PCB(PCB1). 6.Replace the Main
the Scanner Unit is moved
Controller2 PCB(UN12)
back.
The light intensity of the
Scanner Unit is faulty. 1.Disconnect and then connect the flexible cable.
E225- The light intensity of the 2.Replace the flexible cable. 3.Replace the Scanner Unit.
0001 Scanner Unit during 4.Replace the Relay PCB(PCB1). 5.Replace the Main
shading is under the Controller2 PCB(UN12).
specified level.
E227- The reader unit power 1.Disconnect and then connect the power supply harness
0001 supply (24V) is faulty. connector. 2.Replace the Power Supply PCB(UN1).
34
At time of power-on, the

24V port is off.
The reader unit power
E227- supply (24V) is faulty. 1.Disconnect and then connect the power supply harness
0002 At the start of a job, the 24V connector. 2.Replace the Power Supply PCB(UN1).
port is off.
E227- At the end of a job, the 24V 1.Disconnect and then connect the power supply harness
0003 port is off. connector. 2.Replace the Power Supply PCB(UN1).
The reader unit power
E227- supply (24V) is faulty. 1.Disconnect and then connect the power supply harness
0004 When a load is being connector. 2.Replace the Power Supply PCB(UN1).
driven, the 24V port is off.
Communication data error
Connection error between 1. Disconnect and then connect the FFC (FFC07) that is
E240- the DC Controller PCB and connected to the DC Controller PCB (UN09) and Main
0000 Main Controller PCB 2, or Controller PCB 2 (UN12) 2. Replace Main Controller PCB
error in Main Controller PCB 2 (UN12) 3. Replace the DC Controller PCB (UN09)
2.
1. Disconnect and then connect the FFC (FFC07) that is
E240- connected to the DC Controller PCB (UN09) and Main
60 sec while waiting for a
0001 Controller PCB 2 (UN12) 2. Replace Main Controller PCB
pickup request
2 (UN12) 3. Replace the DC Controller PCB (UN09)
1. Disconnect and then connect the FFC (FFC07) that is
E240- connected to the DC Controller PCB (UN09) and Main
60 sec while waiting for an
0002 Controller PCB 2 (UN12) 2. Replace Main Controller PCB
image output request
2 (UN12) 3. Replace the DC Controller PCB (UN09)

1. Disconnect and then connect the FFC (FFC07)
Communication data error that is connected to the DC Controller PCB (UN09)
E240-
After a paper jam, 60 sec has and Main Controller PCB 2 (UN12) 2. Replace Main
0003
passed without stopping Controller PCB 2 (UN12) 3. Replace the DC
Communication data error that is connected to the DC Controller PCB (UN09)
E240-
60 sec has passed while waiting and Main Controller PCB 2 (UN12) 2. Replace Main
0004
for completion of the initial rotation Controller PCB 2 (UN12) 3. Replace the DC
that is connected to the DC Controller PCB (UN09)
E240- 60 sec has passed while waiting
and Main Controller PCB 2 (UN12) 2. Replace Main
0005 for the start of auto adjustment at
Controller PCB 2 (UN12) 3. Replace the DC
warm-up rotation
E240- Communication data error 1. Disconnect and then connect the FFC (FFC07)
35
0006 Data access error that is connected to the DC Controller PCB (UN09)
that is connected to the DC Controller PCB (UN09)
E240- Communication data error
0007 Time notification error
E246 System error Contact the service company office
1.Disconnect and then connedt the flexible
cable(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2.Disconnect and then connect
the flexible cable(Scanner Unit- Relay PCB(PCB1)).
E248- EEPROM error (Scanner Unit) 3.Disconnect and then connect the power supply
0001 An error has occurred at power-on. harness connector. 4.Replace the flexible cable.
5.Replace the Scanner Unit. 6.Replace the Relay
PCB(PCB1) 7.Replace the Power Supply
PCB(PCB1). 8.Replace the Main Controller2
PCB(UN12).
EEPROM error (Scanner Unit)
E248- 3.Disconnect and then connect the power supply
An error has occurred during write
0002 harness connector. 4.Replace the flexible cable.
operation.
PCB(UN12).
EEPROM error (Scanner Unit)
E248- 3.Disconnect and then connect the power supply
An error has occurred during read
0003 harness connector. 4.Replace the flexible cable.
operation following write operation.
PCB(UN12).
Scanner Unit VSYNC signal error 1. Turn OFF and then ON the power. 2. Check the
Due to the VSYNC error in the connection between Reader Relay PCB and
E270- Scanner Unit which communicates Scanner Unit, and check that the Cable is not open-
0001 with Reader Relay PCB, VSYNC circuit. 3. Check the connection between Reader
signal is not sent appropriately, so and Printer, and check that the Cable is not open-
the image error occurs or the circuit. 4. Replace the Reader Relay PCB. 5.
36
operation stops abnormally. Replace the Scanner Unit.

DDI HSYNC error
1. Turn OFF and then ON the power. 2. Check the
Due to the DDI hardware HSYNC
connection between Reader and Printer, and check
E270- signal error, VSYNC signal is not
that the Cable is not open-circuit. 3. Replace the
0002 sent appropriately, so the image
DDI-S Cable between Reader and Printer. 4.
error occurs or the operation stops
Replace the Reader Relay PCB.
abnormally.
Communication error between 1. Turn OFF and then ON the power. 2. Check the
Reader Relay PCB and Scanner connection between Reader Relay PCB and
Unit Scanner Unit, and check that the Cable is not open-
E280-
Within specified time, circuit. 3. Check the connection between Reader
0001
communication between Reader and Printer, and check that the Cable is not open-
Relay PCB and Scanner Unit circuit. 4. Replace the Reader Relay PCB. 5.
cannot be made. Replace the Scanner Unit.
Communication error between
Reader Relay PCB and Scanner 1. Check the connection between Reader Relay
Unit PCB and Scanner Unit, and check that the Cable is
E280-
Disconnection of the cable not open-circuit. 2. Check the connection between
0002
between the Reader Relay PCB Reader and Printer, and check that the Cable is not
and the Scanner Unit was open-circuit.
detected.
1.Disconnect and then connect the flexible
cable(Reader Relay PCB(PCB1)-Main Controller
Readingunit communication error
PCB(UN12) 50pin). 2.Cisconnect and then connect
E280- Communication error at J507 and
the flexible cable(Scanner Unit- Reader Relay
0003 J508 conectors of the Reader
PCB(PCB1)). 3.Replace the flexible cable.
Relay PBC(PCB1).
4.Replace the Reader Relay PCB(PCB1).
5.Replace the Main Controller2 PCB(UN12).

Readingunit communication
1.Disconnect and then connect the flexible cable(Reader
error
E280- Relay PCB(PCB1)-Main Controller PCB(UN12) 50pin).
Communication error at J512
0004 2.Replace the flexible cable. 3.Replace the Reader Relay
conector of the Reader
PCB(PCB1). 4.Replace the Main Controller2 PCB(UN12).
Relay PBC(PCB1).
1. Execute the service mode (COPIER > FUNCTION >
MISC-R > SCANLAMP) and check that the LED of the
Reading light intensity error
Scanner Unit (Paper Front) is lit. 2. Check the connection
E301- The light intensity was at the
between Scanner Unit (Paper Front) and LED, and check
0001 reference level or below at
that the Cable is not open-circuit. 3. Check the connection
paper front shading.
between Reader Controller PCB and Scanner Unit (Paper
Front), and check that the Cable is not open-circuit.
Reading light intensity error 1. Check that the LED of the Scanner Unit (Paper Back)
E301-
The light intensity was at the is lit. 2. Check the connection between Scanner Unit
0002
reference level or below at (Paper Back) and LED, and check that the Cable is not
37
paper back shading. open-circuit. 3. Check the connection between Reader

Controller PCB and Scanner Unit (Paper Back), and
check that the Cable is not open-circuit.
1. Check that the LED of the Scanner Unit (Paper Front)
is lit. 2. Check the connection between Scanner Unit
(Paper Front) and LED, and check that the Cable is not
open-circuit. 3. Check the connection between Reader
Error in paper front white
Controller PCB and Scanner Unit (Paper Front), and
shading
E302- check that the Cable is not open-circuit. 4. Check the
Error in shading RAM
0001 condition of Shading White Plate of the Stream Read
access The shading value is
Glass (Paper Front) (scratches, dust, soil, etc.). 5. Check
out of the specified range.
if Scanner Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit reaches to the
end when DF is opened.) 6. Replace the Scanner Unit
(Paper Front). 7. Replace the Reader Controller PCB.
1. Check that the LED of the Scanner Unit (Paper Front)
is lit. 2. Check the connection between Scanner Unit
(Paper Front) and LED, and check that the Cable is not
Error in paper front black
open-circuit. 3. Check the condition of Shading White
shading
E302- Plate of the Stream Read Glass (Paper Front) (scratches,
Error in shading RAM
0002 dust, soil, etc.). 4. Check if Scanner Unit (Paper Front)
access The shading value is
detects HP correctly. (If it does not detect correctly, the
out of the specified range.
Scanner Unit reaches to the end when DF is opened.) 5.
Replace the Scanner Unit (Paper Front). 6. Replace the
Reader Controller PCB.
1. Turn OFF and then ON the main power 2. Check
E315- Image process device error
connection of Main Controller PCB 2 3. Replace Main
0007 JBIG encode error
Controller PCB 2
1. Delete the current job 2. Turn OFF and then ON the
E315- Image process device error main power 3. Check connection of Main Controller PCB
000d JBIG decode error 2 4. Replace the DDR-SDRAM, the HDD and Main
Controller PCB 2 at the same time
1. Delete the current job 2. Turn OFF and then ON the
E315- Image process device error main power 3. Check connection of Main Controller PCB
000e Error at software decoding 2 4. Replace the DDR-SDRAM, the HDD and Main
Controller PCB 2 at the same time
000f Error at MemoryCopy
Controller PCB 2
0027 ROTU timeout error
Controller PCB 2
0035 MemFill timeout error
Controller PCB 2
E315- Image process device error 1. Turn OFF and then ON the main power 2. Check
38
0100 PRIO overrun connection of Main Controller PCB 2 3. Replace Main

Controller PCB 2
Device timeout
An image synchronous 1. Turn OFF and then ON the main power. 2. Check the
E315- signal from the Main connection of the Main Controller PCB 2 (including the
0500 Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
Reader is not received within Controller PCB 2.
30 seconds.
Device abnormal completion 1. Turn OFF and then ON the main power. 2. Check the
E315- An abnormal signal from the connection of the Main Controller PCB 2 (including the
0501 Main Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
Reader is detected. Controller PCB 2.
Device timeout
An image synchronous 1. Turn OFF and then ON the main power. 2. Check the
E315- signal from the Main connection of the Main Controller PCB 2 (including the
0510 Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
Reader is not received within Controller PCB 2.
30 seconds.

Device timeout
1. Turn OFF and then ON the main power. 2. Check the
An image synchronous signal
E315- connection of the Main Controller PCB 2 (including the
from the Main Controller PCB
0520 flat cable). 3. Replace the flat cable. 4. Replace the Main
2 to the Reader is not
Controller PCB 2.
received within 30 seconds.
Device timeout
Controller PCB 2.
E315- Device timeout 1. Turn OFF and then ON the main power. 2. Check the
0540 An image synchronous signal connection of the Main Controller PCB 2 (including the
39
from the Main Controller PCB flat cable). 3. Replace the flat cable. 4. Replace the Main
2 to the Reader is not Controller PCB 2.
Device timeout
Controller PCB 2.
1. Turn OFF and then ON the main power 2. Disconnect
E351- Main Controller PCB 2
and then connect the connector of the Main Controller
0000 communication error
PCB 2. 3. Replace the Main Controller PCB 2.
Communication error
connection between Reader Controller PCB and DF
between Reader Controller
Driver PCB (Signal Cable and Power Supply Cable), and
E400- PCB and DF Unit
check that the Cables are not open-circuit. 3. Replace the
0001 Communication checksum
Cable between Reader Controller PCB and DF Driver
error between Reader
PCB. 4. Replace the Reader Controller PCB. 5. Replace
Controller PCB and DF Unit
the DF Driver PCB.
connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace the
0002
PCB and DF Unit Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.

Disconnection of the Flat Cable 1. Turn OFF and then ON the power. 2. Check the
between the Reader Controller connection between Reader Controller PCB and DF
E400- PCB and DF Driver PCB Driver PCB (Signal Cable and Power Supply Cable),
0003 Connection of the Flat Cable and check that the Cables are not open-circuit. 3.
between the Reader Controller Replace the cable between Reader Controller PCB
PCB and DF Driver PCB could not and DF Driver PCB. 4. Replace the Reader
40
be detected. Controller PCB. 5. Replace the DF PCB.

1.Replace the Release Motor HP sensor(SR11).
E413- Release Motor error
2.Replace the Release Motor(M2). 3.Replace the
0001 Release motor HP sensor open.
ADF Driver PCB(PCB1).
1.Replace the Release Motor HP sensor(SR11).
E413- Release Motor error
2.Replace the Release Motor(M2). 3.Replace the
0002 Release motor HP sensor close.
ADF Driver PCB(PCB1).
Communication error
E500- 1. Replace the finisher controller PCB. 2. Replace
The communication with the host
0000 the host machine DC Controller PCB.
machine is interrupted.
Communication error 1. The wiring between the finisher controller PCB
E503- Communication between the and saddle controller PCB is faulty. 2. The finisher
0002 Saddle Controller and the Finisher controller PCB is faulty. 3. The saddle stitcher
Controller is suspended. controller PCB is faulty.
EEPROM error
E505-
The checksum for the EEPROM Replace the finisher controller PCB.
0001
data has an error.
Rear end assist home position 1. The rear end assist home position sensor (PI109)
error is faulty. 2. The wiring between the finisher
E514- The stapler does not leave the controller PCB and rear end assist motor is faulty. 3.
8001 rear end assist home position The end assist mechanism is faulty. 4. The rear end
when the rear end assist motor assist motor (M109) is faulty. 5. The finisher
has been driven for 3 seconds. controller PCB is faulty.
Rear end assist home position 1. The rear end assist home position sensor (PI109)
error is faulty. 2. The wiring between the finisher
E514- The stapler does not return to the controller PCB and rear end assist motor is faulty. 3.
8002 rear end assist home position The end assist mechanism is faulty. 4. The rear end
when the rear end assist motor assist motor (M109) is faulty. 5. The finisher
has been driven for 3 seconds. controller PCB is faulty.
Decurler HP detection error (at
intrusion amount control) 1. Check that the cam of the Decurler Roller is
E517- The HP was not detected within installed properly. 2. Replace the Decurler Motor. 3.
0001 the specified period of time (2 Replace the Buffer Driver PCB. 4. Replace the DC
seconds) since the start of the Controller PCB.
decurler HP detection.
1. The gear change home position sensor (PI117) is
Gear change home position error
faulty. 2. The wiring between the finisher controller
The gear change home position
E519- PCB and gear change motor is faulty. 3. The gear
sensor does not turn ON when the
0002 change mechanism is faulty. 4. The gear change
gear change motor has been
motor (M110) is faulty. 5. The finisher controller
driven for 387 pulses.
PCB is faulty.
Gear change home position error 1. The gear change home position sensor (PI117) is
E519- The gear change home position faulty. 2. The wiring between the finisher controller
8001 sensor does not turn OFF when PCB and gear change motor is faulty. 3. The gear
the gear change motor has been change mechanism is faulty. 4. The gear change
41
driven for 387 pulses. motor (M110) is faulty. 5. The finisher controller
PCB is faulty.
Shift Motor fails to move from HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is physically
rotates for specified period of time removed. 2. Replace the Motor. 3. Check if the Shift
E520-
and cannot move from HP, it is Roller HP Sensor (S2) Connector is physically
0001
detected as an error if the same removed. 4. Replace the Shift Roller HP Sensor
symptom occurs again after the (S2).
first retry
Shift Motor fails to return to HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is physically
rotates for specified period of time removed. 2. Replace the Motor. 3. Check if the Shift
E520-
and cannot return to HP, it is Roller HP Sensor (S2) Connector is physically
0002
detected as an error if the same removed. 4. Replace the Shift Roller HP Sensor
symptom occurs again after the (S2).
first retry.
Front aligning plate home position
1. The front aligning plate home position sensor
error
(PI106) is faulty. 2. The wiring between the finisher
The aligning plate does not leave
E530- controller PCB and front aligning plate motor is
the aligningplate front home
8001 faulty. 3. The front aligning plate is faulty. 4. The
position sensor when thealignment
front aligning plate motor (M103) is faulty. 5. The
plate front motor has been driven
finisher controller PCB is faulty.
for 4 seconds.
Front aligning plate home position
1. The front aligning plate home position sensor
error
(PI106) is faulty. 2. The wiring between the finisher
The aligning plate does not return
E530- controller PCB and front aligning plate motor is
to aligning plate front home
8002 faulty. 3. The front aligning plate is faulty. 4. The
position sensor when the
front aligning plate motor (M103) is faulty. 5. The
alignment plate front motor has
been driven for 4 seconds.

Stapler Motor fails to move from HP
1. Check if the Motor (M10) Connector is
At initial rotation, when the Motor rotates
physically removed. 2. Replace the Motor.
E531- for specified period of time and cannot
3. Check if the Stapler HP Sensor (S18)
8001 move from HP, it is detected as an error if
Connector is physically removed. 4.
the same symptom occurs again after the
Replace the Stapler HP Sensor (S18).
first retry.
Stapler Motor fails to return to HP
1. Check if the Motor (M10) Connector is
At initial rotation, when the Motor rotates
physically removed. 2. Replace the Motor.
E531- for specified period of time and cannot
3. Check if the Stapler HP Sensor (S18)
8002 return to HP, it is detected as an error if
the same symptom occurs again after the
Replace the Stapler HP Sensor (S18).
first retry.
E532- STP Move Motor fails to move from HP 1. Check if the Motor (M1) Connector is
42
0001 At initial rotation, when the Motor rotates physically removed. 2. Replace the Motor.
for specified period of time and cannot 3. Check if the Stapler Move HP Sensor
move from HP, it is detected as an error if (S10) Connector is physically removed. 4.
the same symptom occurs again after the Replace the Stapler Move HP Sensor
first retry. (S10).
STP Move Motor fails to return to HP 1. Check if the Motor (M1) Connector is
At initial rotation, when the Motor rotates physically removed. 2. Replace the Motor.
E532- for specified period of time and cannot 3. Check if the Stapler Move HP Sensor
0002 return to HP, it is detected as an error if (S10) Connector is physically removed. 4.
the same symptom occurs again after the Replace the Stapler Move HP Sensor
first retry. (S10).
1. The stapler drive home position sensor
(PI110) is faulty. 2. The wiring between the
Stapler shift home position error
finisher controller PCB and stapler shift
E532- The stapler does not leave the stapler
motor is faulty. 3. The stapler shift base is
8001 shifthome position when the stapler shift
faulty. 4. The stapler shift motor (M105) is
motor hasbeen driven for 5 seconds.
faulty. 5. The finisher controller PCB is
faulty.
1. The stapler drive home position sensor
(PI110) is faulty. 2. The wiring between the
Stapler shift home position error
finisher controller PCB and stapler shift
E532- The stapler does not return to the stapler
motor is faulty. 3. The stapler shift base is
8002 shift home position when the stapler shift
faulty. 4. The stapler shift motor (M105) is
motor has been driven for 20 seconds.
faulty. 5. The finisher controller PCB is
faulty.
1. The swing home position sensor (PI105)
Swing home position error is faulty. 2. The wiring between the finisher
E535- The stapler does not leave the swing controller PCB and swing motor is faulty. 3.
8001 home position when the swing motor has The swing mechanism is faulty. 4. The
been driven for 3 seconds. swing motor (M106) is faulty. 5. The finisher
controller PCB is faulty.
1. The swing home position sensor (PI105)
Swing home position error is faulty. 2. The wiring between the finisher
E535- The stapler does not return to the swing controller PCB and swing motor is faulty. 3.
8002 home position when the swing motor has The swing mechanism is faulty. 4. The
bee driven for 3 seconds. swing motor (M106) is faulty. 5. The finisher
1. The aligning plate rear home position
Rear aligning plate home position error sensor (PI107) is faulty. 2. The wiring
The aligning plate does not leave the between the finisher controller PCB and
E537-
aligning plate rear home position sensor aligning plate rear motor is faulty. 3. The
8001
when the alignment plate rear motor has rear aligning plate is faulty. 4. The rear
been driven for 4 seconds. aligning plate motor (M104) is faulty. 5. The
Rear aligning plate home position error 1. The aligning plate rear home position
E537-
The aligning plate does not return to sensor (PI107) is faulty. 2. The wiring
8002
aligning plate rear home position sensor between the finisher controller PCB and
43
when the alignment plate rear motor has aligning plate rear motor is faulty. 3. The
been driven for 4 seconds. rear aligning plate is faulty. 4. The rear
aligning plate motor (M104) is faulty. 5. The
Tray Lift Motor timeout error
Unable to complete the operation even 1. Check if the Motor (M11) Connector is
after the specified period of time during physically removed. 2. Replace the Motor
E540- initial rotation. When the Motor remains in failure occurs. 3. Check if the Stack Tray
0001 the same area for the specified period of Clock Sensor (S14) Connector is physically
time and the same symptom occurs again removed. 4. Replace the Stack Tray Clock
after the first retry, it is detected as an Sensor (S14).
error.
Tray Lift Motor clock errornds. 1. Check if the Motor (M11) Connector is
At initial rotation, when the Tray Lift Motor physically removed. 2. Replace the Motor.
E540- rotates and clock input is not detected 3. Check if the Stack Tray Clock Sensor
0005 within the specified period of time, it is (S14) Connector is physically removed. 4.
detected as an error if the same symptom Replace the Stack Tray Clock Sensor
occurs again after the first retry. (S14).
Tray 1 time out error 1. The tray 1 shift area sensor PCB is faulty.
If the tray does not return to home position 2. The wiring between the finisher controller
E540- when the tray 1 shift motor is driven for 25 PCB and tray 1 shift motor is faulty. 3. The
8001 seconds. If the tray does not move to other tray up/down mechanism is faulty. 4. The
area when tray 1 shift motor is driven for 5 tray 1 shift motor (M107) is faulty. 5. The
seconds. finisher controller PCB is faulty.
Tray 1 shift area error 1. The tray 1 shift area sensor PCB is faulty.
The dangerous area is reached before the 2. The wiring between the finisher controller
E540- tray 1 paper surface sensor detects paper PCB and tray 1 shift motor is faulty. 3. The
8002 surface during the paper surface detection tray up/down mechanism is faulty. 4. The
operation. A discontinuous area is tray 1 shift motor (M107) is faulty. 5. The
detected during tray operation. finisher controller PCB is faulty.
1. The tray 1 shift area sensor PCB is faulty.
Swing guide switch/Staple safety switch
2. The wiring between the finisher controller
error
E540- PCB and tray 1 shift motor is faulty. 3. The
The swing guide switch or staple safety
8003 tray up/down mechanism is faulty. 4. The
switch is activated while the tray is
tray 1 shift motor (M107) is faulty. 5. The
operating.

1. The tray 1 shift area sensor PCB is
faulty. 2. The wiring between the
The tray 1 shift motor clock error finisher controller PCB and tray 1 shift
E540-
The FG input cannot be detected when the tray motor is faulty. 3. The tray up/down
8004
1 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The tray 1
shift motor (M107) is faulty. 5. The
44

The tray 1 shift motor speed error finisher controller PCB and tray 1 shift
E540-
The lock detection signal turns OFF 150 ms after motor is faulty. 3. The tray up/down
8005
the lock detection signal turned ON. mechanism is faulty. 4. The tray 1
The tray 1 shift motor acceleration error
finisher controller PCB and tray 1 shift
E540- The lock detection signal does not turn ON when
motor is faulty. 3. The tray up/down
8006 the tray 1 shift motor has been driven for 1
mechanism is faulty. 4. The tray 1
second.
The tray 1 shift motor error finisher controller PCB and tray 1 shift
E540-
The lock detection signal does not turn OFF motor is faulty. 3. The tray up/down
8007
when the tray 1 shift motor is at a stop. mechanism is faulty. 4. The tray 1
Additional Tray Lift Motor timeout error 1. Check if the Motor (M12)
Unable to complete the operation even after the Connector is physically removed. 2.
specified period of time during initial rotation. Replace the Motor. 3. Check if the
E542-
When the Motor remains in the same area for Additional Tray Clock Sensor (S23)
0001
the specified period of time and the same Connector is physically removed. 4.
symptom occurs again after the first retry, it is Replace the Additional Tray Clock
detected as an error. Sensor (S23).
1. Check if the Motor (M12)
Additional Tray Lift Motor clock error
At initial rotation, when the Tray Lift Motor
Replace the Motor. 3. Check if the
E542- rotates and clock signal is not detected within
Additional Tray Clock Sensor (S23)
0005 the specified period of time, it is detected as an
error if the same symptom occurs again after the
Replace the Additional Tray Clock
first retry.
Sensor (S23).
1. The Tray 2 shift area sensor PCB is
Tray 2 time out error faulty. 2. The wiring between the
If the tray does not return to home position when finisher controller PCB and tray 2 shift
E542-
the tray 1 shift motor is driven for 25 seconds. If motor is faulty. 3. The tray up/down
8001
the tray does not move to other area when tray 2 mechanism is faulty. 4. The Tray 2
shift motor is driven for 5 seconds. shift motor (M105) is faulty. 5. The
Tray 2 shift area error 1. The tray 2 shift area sensor PCB is
The upper limit area is reached before the tray 2 faulty. 2. The wiring between the
E542-
paper surface sensor 1 detects the paper finisher controller PCB and tray 2 shift
8002
surface during paper surface detection motor is faulty. 3. The tray up/down
operation. A discontinuous area is detected mechanism is faulty. 4. The tray 2
45
during tray operation. During evacuation shift motor (M105) is faulty. 5. The
operation, arrival at the area beyond the tray 2 finisher controller PCB is faulty.
paper surface sensor 2 is detected before this
sensor detects paper surface.
E542-
Tray 2 shift area error motor is faulty. 3. The tray up/down
8003
1. The Tray 2 shift area sensor PCB is
The tray 2 shift motor clock error finisher controller PCB and tray 2 shift
E542-
The FG input cannot be detected when the tray motor is faulty. 3. The tray up/down
8004
2 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The Tray 2
The tray 2 shift motor speed error finisher controller PCB and tray 2 shift
E542-
The lock detection signal turns OFF 150 ms after motor is faulty. 3. The tray up/down
8005
the lock detection signal turned ON. mechanism is faulty. 4. The tray 2
The tray 2 shift motor acceleration error
E542- The lock detection signal does not turn ON when
motor is faulty. 3. The tray up/down
8006 the tray 2 shift motor has been driven for 1
second.
The tray 2 shift motor error finisher controller PCB and tray 2 shift
E542-
The lock detection signal does not turn OFF motor is faulty. 3. The tray up/down
8007
when the tray 2 shift motor is at a stop. mechanism is faulty. 4. The tray 2
Front Fan lock error
While the front fan is rotating, this machine stops
E551- the front fan after detecting the lock signal. Then 1. Check the Fan (M8). 2. Replace the
8001 this machine retries to rotate the front fan, but finisher controller PCB.
lock signal is detected again, this machine
displays the error.
E551- Rear Fan lock error 1. Check the Fan (M9). 2. Replace the
8002 While the rear fan is rotating, this machine stops finisher controller PCB.
46
the front fan after detecting the lock signal. Then

this machine retries to rotate the rear fan, but
lock signal is detected again, this machine
displays the error.

Shift Roller Release Motor fails to
move from HP
1. Check if the Motor (M5) Connector is physically
At initial rotation, when the Motor
removed. 2. Replace the Motor. 3. Check if the Shift
E567- rotates for specified period of time
Roller Release Sensor (S3) Connector is physically
0001 and cannot move from HP, it is
removed. 4. Replace the Shift Roller Release
detected as an error if the same
Sensor (S3).
symptom occurs again after the
first retry
Shift Roller Release Motor fails to
return to HP
removed. 2. Replace the Motor. 3. Check if the Shift
Roller Release Sensor (S3) Connector is physically
0002 and cannot return to HP, it is
removed. 4. Replace the Shift Roller Release
Sensor (S3).
first retry.
Entrance Roller Release/Stopper
HP Motor fails to return to HP
removed. 2. Replace the Motor. 3. Check if the
rotates for specified period of time
E56F- Entrance Roller Release/Stopper HP Sensor (S5)
and cannot return to HP, it is
Connector is physically removed. 4. Replace the
Entrance Roller Release/Stopper HP Sensor (S5).
first retry.
Entrance Roller Release/Stopper
HP Motor fails to move from HP
E56F- rotates for specified period of time
Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed. 4. Replace the
Entrance Roller Release/Stopper HP Sensor (S5
first retry.
Gripper Open/Close Motor fails to
move from HP
Gripper Arm HP Sensor (S13) Connector is
physically removed. 4. Replace the Gripper Unit HP
Sensor (S13).
first retry.
47
Gripper Open/Close Motor fails to

return to HP
Gripper Arm HP Sensor (S13) Connector is
physically removed. 4. Replace the Gripper Unit HP
Sensor (S7).
first retry.
Gripper Unit Move Motor fails to
move from HP
removed. 2. Replaec the Motor. 3. Check if the
Gripper Unit HP Sensor (S7) Connector is physically
removed. 4. Replace the Gripper Unit HP Sensor
(S7).
first retry.
Gripper Unit Move Motor fails to
return to HP
Gripper Unit HP Sensor (S7) Connector is physically
removed. 4. Replace the Gripper Unit HP Sensor
(S7).
first retry.
Shutter home position error 1. The shutter home position sensor (PI113) is
The stapler does not return to the faulty. 2. The shutter mechanism is faulty. 3. The
E584-
shutter home position when the stack ejection motor (M102), shutter clutch (CL101),
0002
stack ejection motor has been ang stack ejection lower roller clutch (CL102) is
driven for 3 seconds. faulty. 4. The finisher controller PCB is faulty.
1. The shutter home position sensor (PI113) is
faulty. 2. The wiring between the finisher controller
Shutter home position error
PCB and stack ejection motor, and between the
The stapler does not leave the
E584- finisher controller PCB and shutter clutch is faulty. 3.
shutter home position when the
8001 The shutter mechanism is faulty. 4. The stack
stack ejection motor has been
ejection motor (M102), shutter clutch (CL101), ang
driven for 30 seconds.
stack ejection lower roller clutch (CL102) is faulty. 5.
The finisher controller PCB is faulty.
Paper positioning plate home
position error 1. The paper positioning plate home position sensor
The paper positioning plate home (PI7) is faulty. 2. The positioning plate drive
E5F0-
positio sensor does not turn ON mechanism is faulty. 3. The paper positioning plate
8001
when the paper positioning plate motor (M4) is faulty. 4. The saddle stitcher controller
motor has been driven for 1500 PCB is faulty.
pulses.
Paper positioning plate home 1. The paper positioning plate home position sensor
E5F0-
position error (PI7) is faulty. 2. Open circuit of the Harness
8002
The paper positioning plate home between Finisher Controller PCB and Stack Delivery
48
position sensor does not turn OFF Motor & between Finisher Controller PCB and
when the paper positioning plate Shutter Open/Close Clutch 3. The positioning plate
motor has been driven for 300 drive mechanism is faulty. 4. The paper positioning
pulses. plate motor (M4) is faulty. 5. The saddle stitcher
1. The paper folding motor clock sensor (PI4) and
Paper folding motor lock error paper folding home position sensor (PI21) is faulty.
E5F1-
The feed speed of the paper fold 2. The paper folding roller drive mechanism is faulty.
8001
roller reaches 5 mm/sec or less. 3. The paper folding motor (M2) is faulty. 4. The
saddle stitcher controller PCB is faulty.
Paper positioning plate home
position error 1. The paper folding motor clock sensor (PI4) and
The status of Paper Fold Home paper folding home position sensor (PI21) is faulty.
E5F1-
Position Sensor does not change 2. The paper folding roller drive mechanism is faulty.
8002
although the Paper Fold Motor is 3. The paper folding motor (M2) is faulty. 4. The
driven for a specified period of saddle stitcher controller PCB is faulty.
time.
Guide home position error
1. The guide home position sensor (PI13) is faulty.
The guide home position sensor
E5F2- 2. The guide plate drive mechanism is faulty. 3. The
does not turn ON when the guide
8001 guide Motor (M3) is faulty. 4. The saddle stitcher
motor has been driven for 700
pulses.

Guide home position error
1. The guide home position sensor (PI13) is faulty. 2.
The guide home position
E5F2- The guide plate drive mechanism is faulty. 3. The guide
sensor does not turn OFF
8002 Motor (M3) is faulty. 4. The saddle stitcher controller
when the guide motor has
PCB is faulty.
been driven for 50 pulses.
Aligning plate home position
error
1. The aligning plate home position sensor (PI5) is
The aligning plate home
E5F3- faulty. 2. The aligning plate drive mechanism is faulty. 3.
position sensor does not turn
8001 The aligning motor (M5) is faulty. 4. The saddle stitcher
ON when the aligning plate
pulses.
Aligning plate home position
error
1. The aligning plate home position sensor (PI5) is
The aligning plate home
E5F3- faulty. 2. The aligning plate drive mechanism is faulty. 3.
8002 The aligning motor (M5) is faulty. 4. The saddle stitcher
OFF when the aligning plate
pulses.
E5F4- Stitcher (rear) home position 1. The stitcher home position sensor (rear) (SW5) is
8001 error faulty. 2. The stitcher (rear) is faulty. 3. The saddle
49
The stitching home position stitcher controller PCB is faulty.

sensor does not turn ON when
the stitch motor (rear) has
been driven backward for 0.5
sec.
Stitcher (rear) home position
error
The stitching home position 1. The stitcher home position sensor (rear) (SW5) is
E5F4-
sensor does not turn OFF faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8002
when the stitch motor (rear) stitcher controller PCB is faulty.
has been driven forward for
0.5 sec.
Stitcher (front) home position
error
The stitching home position 1. The stitcher home position sensor (front) (SW7) is
E5F5-
sensor does not turn ON when faulty. 2. The stitcher (front) is faulty. 3. The saddle
8001
the stitch motor (front) has stitcher controller PCB is faulty.
been driven forward for 0.5
sec.
Stitcher (front) home position
error
The stitching home position 1. The stitcher home position sensor (front) (SW7) is
E5F5-
sensor does not turn OFF faulty. 2. The stitcher (front) is faulty. 3. The saddle
8002
when the stitch motor (front) stitcher controller PCB is faulty.
has been driven backward for
0.5 sec.
Paper pushing plate home
1. The paper pushing plate home position sensor (PI14),
position error
paper pushing plate top position sensor (PI15), and
The paper pushing plate home
E5F6- paper pushing plate motor clock sensor (PI1) is faulty. 2.
8001 The paper pushing plate drive mechanism is faulty. 3.
ON when the paper pushing
The paper pushing plate motor (M8) is faulty. 4. The
plate motor has been driven
for 0.5 sec.
Paper pushing plate home
1. The paper pushing plate home position sensor (PI14),
position error
paper pushing plate top position sensor (PI15), and
The paper pushing plate home
E5F6- paper pushing plate motor clock sensor (PI1) is faulty. 2.
8002 The paper pushing plate drive mechanism is faulty. 3.
OFF when the paper pushing
The paper pushing plate motor (M8) is faulty. 4. The
plate motor has been driven
for 150 ms.
Paper pushing plate motor 1. The paper pushing plate home position sensor (PI14),
clock error paper pushing plate top position sensor (PI15), and
E5F6- The number of pulses paper pushing plate motor clock sensor (PI1) is faulty. 2.
8003 detected by the paper pushing The paper pushing plate drive mechanism is faulty. 3.
plate motor clock sensor is 6 The paper pushing plate motor (M8) is faulty. 4. The
pulses or less. saddle stitcher controller PCB is faulty.
E5F6- Pushing position error 1. The paper pushing plate home position sensor (PI14),
50
8004 The paper pushing plate paper pushing plate top position sensor (PI15), and
leading edge position sensor paper pushing plate motor clock sensor (PI1) is faulty. 2.
does not turn ON when the The paper pushing plate drive mechanism is faulty. 3.
paper pushing plate motor has The paper pushing plate motor (M8) is faulty. 4. The
been driven for 0.1 sec. saddle stitcher controller PCB is faulty.
Pushing position error 1. The paper pushing plate home position sensor (PI14),
The paper pushing plate paper pushing plate top position sensor (PI15), and
E5F6- leading edge position sensor paper pushing plate motor clock sensor (PI1) is faulty. 2.
8005 does not turn OFF when the The paper pushing plate drive mechanism is faulty. 3.
paper pushing plate motor has The paper pushing plate motor (M8) is faulty. 4. The
been driven for 0.5 sec. saddle stitcher controller PCB is faulty.
E602 HDD detection error
Image memory is faulty or
insufficient
E604-
0512MB memory needs to be 1. Install a 0512MB or larger main memory
0512
installed (insufficient memory
for the model)
insufficient
E604-
1024MB memory needs to be 1. Install a 1024MB or larger main memory
1024
installed (insufficient memory
for the model)

insufficient
E604-
1536MB memory needs to 1. Install a 1536MB or larger main memory
1536
be installed (insufficient
memory for the model)
An error code to prevent
repeated resend due to
power shutdown during 1. Clear the FAX job information Execute the following:
E611-
FAX transmission COPIER > FUNCTION > CLEAR > FXTX-CLR 2. Turn OFF
0000
Repeated rebooting and and ON the main power.
resending in a short period
of time
insufficient
E613-
No necessary memory at Make a 512MB memory at Main Controller PCB 2 side
0512
Main Controller PCB 2
side
E613- insufficient
Make a 1024MB memory at Main Controller PCB 2 side
1024 No necessary memory at
51
side
insufficient
E613-
No necessary memory at Make a 1536MB memory at Main Controller PCB 2 side
1536
side
E614 Flash PCB detection error
Error in self-diagnosis of
the encryption module
E615-
An error was found in self- 1. Reinstall the system software. 2. Replace the HDD.
0001
diagnosis of the
encryption library.
FAX Board Note: Note: For the part described as the Main Control PCB,
communication error it indicates Main Controller PCB 2 when the FAX Board is
E674- The specified number of for 1 line, and Main Controller PCB 1 when the FAX Board
0001 errors was detected with is for 2 lines. 1. Check wire connection between the FAX
FAX Board Board and the Main Controller PCB 2. Replace the FAX
communication Board 3. Replace the Main Controller PCB
Note: Note: For the part described as the Main Control PCB,
FAX Board it indicates Main Controller PCB 2 when the FAX Board is
E674- communication error for 1 line, and Main Controller PCB 1 when the FAX Board
0004 Error in access of the is for 2 lines. 1. Check wire connection between the FAX
modem IC used by FAX Board and the Main Controller PCB 2. Replace the FAX
Board 3. Replace the Main Controller PCB
FAX Board it indicates Main Controller PCB 2 when the FAX Board is
E674- communication error for 1 line, and Main Controller PCB 1 when the FAX Board
0008 Error in access of the port is for 2 lines. 1. Check wire connection between the FAX
IC used by OnBoardFax Board and the Main Controller PCB 2. Replace the FAX
FAX Board
it indicates Main Controller PCB 2 when the FAX Board is
communication error
E674- for 1 line, and Main Controller PCB 1 when the FAX Board
An error was detected in
000C is for 2 lines. 1. Check wire connection between the FAX
access of the modem IC
Board and the Main Controller PCB 2. Replace the FAX
or port IC used by Fax
FAX Board Note: For the part described as the Main Control PCB, it
E674- communication error indicates Main Controller PCB 2 when the FAX Board is for
0010 Error in timer device to be 1 line, and Main Controller PCB 1 when the FAX Board is
used by FAX at activation for 2 lines. Replace the Main Controller PCB
FAX Board
Note: For the part described as the Main Control PCB, it
communication error
E674- indicates Main Controller PCB 2 when the FAX Board is for
Error when the timer
0011 1 line, and Main Controller PCB 1 when the FAX Board is
device to be used by FAX
for 2 lines. Replace the Main Controller PCB
is started
52
FAX Board
When the power is turned ON, get in the download mode
E674- communication error
from service mode to execute downloading of USBFAX
0030 Checksum error of USB-
MAINROM
FAX MAINROM
Print server error
Error is detected by
E677- 1. Check cable connection and turn ON the power again 2.
checking of the mother
0003 Reinstall the printer server
board at startup of the
print server

IPC initialization error
E710- Check the connection cable between the DC
Unable to be ready within 3 sec after
0001 Controller PCB and the Finisher
IPC chip was started
IPC register error
E711- Check the connection cable between the DC
4 or more errors are set to the error
0001 Controller PCB and the Finisher
register of the IPC chip in 1.5 sec
Finisher communication error 1
E713- Continuous interruption to RX
Turn OFF and then ON the main power
0001 communication from the Finisher
(Finisher down is detected)
E713-
A large amount of data from the Turn OFF and then ON the main power
0002
Finisher causes data overflow
E713- A large amount of data from the
Turn OFF and then ON the main power?a
0003 Finisher causes the reception buffer
overflow
E713- Finisher communication error 4
0004 OFF detection of detect signal
1. Check cable connection between the Finisher
E713- The DC Controller sent a command to
and the host machine. 2. Turn OFF and then ON
0005 the Finisher three times, but no
the main power.
response was received.
E713-
Error signal was received for 3 times Turn OFF and then ON the main power
0006
in a row
E713- Overflow of driver buffer due to many
0007 requests from the upper task before
the process of the driver
E713- Removing the Finisher
Turn OFF and then ON the main power.
0008 Removal of the Finisher from the host
53
machine was detected.

Check cable connection between the charging
Coin vendor error management equipment and the host machine
Error when the coin vendor is started While the charging management equipment is
E719- - The Coin Vendor, which must have connected for operation, clear the error in the
0001 been connected before the power case of switching to the operation without the
was turned OFF, is not connected charging management equipment (To prevent a
when the power is turned ON misuse by removing the charging management
equipment, this error code is displayed)
Coin vendor error
management equipment and the host machine
IPC error at coin vendor operation -
While the charging management equipment is
Open circuit of IPC, unable to recover
E719- connected for operation, clear the error in the
the IPC communication - When open
0002 case of switching to the operation without the
circuit of the pickup/delivery signal
charging management equipment (To prevent a
cable is detected - Invalid connection
misuse by removing the charging management
is detected
Coin vendor erro While the charging management equipment is
E719- r- Communication error with the coin connected for operation, clear the error in the
0003 manager occurs during unit price case of switching to the operation without the
acquisition at startup. charging management equipment (To prevent a
Coin vendor error
E719- The coin vendor was connected to a
1. Disconnect the coin vendor
0004 model that does not support the coin
vendor
Coin vendor error
Error when the NewCardReader is
While the charging management equipment is
started - The NewCardReader, which
E719- connected for operation, clear the error in the
must have been connected before the
0011 case of switching to the operation without the
power was turned OFF, is not
charging management equipment (To prevent a
connected when the power is turned
ON)
54

management equipment and the host machine While
Coin vendor error
the charging management equipment is connected for
IPC error at NewCardReader
E719- operation, clear the error in the case of switching to
operation Open circuit of IPC,
0012 the operation without the charging management
unable to recover the IPC
equipment (To prevent a misuse by removing the
communication
charging management equipment, this error code is
displayed)
Serial communication error
when the NewCardReader is
1. Check if the cable of Serial NewCardReader is
started
E719- open circuit 2. Remove the Serial NewCardReader
Unable to start
0031 COPIER > Function > CLEAR > CARD COPIER >
communication with the
Function > CLEAR > ERR
Serial NewCardReader at
startup
Serial communication error
after the NewCardReader
was started
E719- Although communication with
Check if the NewCardReader cable is open circuit
0032 the Card Reader was
possible at startup, it became
unavailable in the middle of
communication
1. PDL reset processing (user mode > function
E730- PDL software error
settings > printer > printer settings > utility > Reset
1001 Initialization error
Printer) 2. Turn OFF and then ON the power
1. PDL reset processing (user mode > function
E730- PDL software error
settings > printer > printer settings > utility > Reset
100A Systematic fatal error occurs
Printer) 2. Turn OFF and then ON the power
PDL communication error 1. PDL reset processing (user mode > function
No reply from PDL. No reply settings > printer > printer settings > utility > Reset
E730-
from PDL due to failure or Printer) 2. Turn OFF and then ON the power 3. Check
A006
absence of the controller connection of Main Controller PCB 2 4. Reinstall the
firmware controller firmware 5. Replace Main Controller PCB 1
Mismatched PDL version
E730- Mismatch in version of the
System all format and installation
A007 control software between the
host machine and the PDL
1. Turn OFF and then ON the power 2. Reinstall the
E730- PDL embedded font error
system using SST or USB 3. System all format and
B013 Broken font data
reinstall the system using SST or USB
Initialization error
E730- An error, such as failure in System all format and installation Replace Main
C000 memory retrieval at startup, Controller PCB 1
occurs
55
1. Start in safe mode to format the HDD (all the data

HDD access error
E730- in the HDD is erased) 2. Replace the HDD 3. Replace
An error occurs when
C001 Main Controller PCB 2 4. Replace Main Controller
accessing to the HDD
PCB 1
Error in Main Controller PCB
1. Check connection of Main Controller PCB 2 2.
E731- 2
Replace Main Controller PCB 2 3. Replace Main
3000 Unable to recognize the Surf
Controller PCB 1
board
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3001
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3002
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB
2 1. Check connection of Main Controller PCB 2 2.
E731-
Although it works normally at Replace Main Controller PCB 2 3. Replace Main
3015
the software side, there is no Controller PCB 1
video data into CL1-G
1. Check the connector connection with the scanner
E732- Scanner communication error 2. Check the power of the scanner > Is initialization
0001 DDI-S communication error executed at startup? 3. Replace the Reader Relay
PCB, the Scanner PCB or Main Controller PCB 2

Scanner communication error
When a scanner is detected from the
E732- printer model for the first time (It is
Turn OFF and then ON the power
9999 recorded in the history, but “Turn OFF
and then ON the power again” is
displayed on the UI.)
Scanner communication error
E732- 1.Checking network connection 2.Turn OFF and
A network communication error in a
FFFF then ON the main power.
development environment is detected.
1. Turn OFF and then ON the main power. 2.
Check the connection of the Flexible Cable
Printer communication error between the DC Controller PCB (UN9) and the
A communication error between the Main Controller PCB 2. 3. Replace the Flexible
E733-
DC Controller PCB and the Main Cable. 4. Check the power of the DC Controller
0000
Controller PCB 2 is detected at PCB (UN9). (Check if the initialization operation
startup. is executed at startup.) 5. Replace the DC
Controller PCB (UN9). 6. Replace the Main
Controller PCB 2.
56

E733-
0001
Controller PCB 2.
E733-
0005
Controller PCB 2.
E733-
0006
Controller PCB 2.
Printer communication error
The Finisher connection information
differs between the Main Controller
E733-
PCB 2 and the DC Controller PCB. 1. Turn OFF and then ON the power
9999
The information on the Main Controller
PCB 2 side is overwritten by turning
OFF and then ON the power.
Printer communication error 1. Turn OFF and then ON the main power. 2.
A communication error between the Check the connection of the Flexible Cable
E733-
DC Controller PCB and the Main between the DC Controller PCB (UN9) and the
F000
Controller PCB 2 is detected at Main Controller PCB 2. 3. Replace the Flexible
startup. Cable
E740- Ethernet Board error
1. Replace the LAN card
0002 Invalid MAC address
E740- Ethernet Board error
1. Replace the LAN card
0003 Invalid MAC address
1. Turn OFF and then ON the power 2. Check
DDI communication error
E743- connection of the cable between the Reader and
SCI error, reception data NG,
0000 the Controller 3. Check voltage (+24V and
reception timeout, SEQ timeout error
+12V) on the Reader Relay PCB 4. Replace the
57
DDI-S cable 5. Replace the Reader Relay PCB

6. Replace Main Controller PCB 2
E744 Language file error
1. Replace the Image Analysis Board (HW
board used for PCAM) 2. As a temporary
Engine ID error
E746- measure, remove the Image Analysis Board and
Self-check error of Image Analysis
0021 get in service mode: COPIER > OPTION >
Board (HW board used for PCAM)
LCNS-TR > ST-JBLK (Lv2); set STJBLK from 1
to 0, and turn OFF and then ON the power
1. Update the firmware of the Image Analysis
Board 2. As a temporary measure, remove the
Engine ID error
E746- Image Analysis Board and get in service mode:
Wrong version of Image Analysis
0022 COPIER > OPTION > LCNS-TR > ST-JBLK
Board
(Lv2); set STJBLK from 1 to 0, and turn OFF
and then ON the power
1. Check if the Image Analysis Board is correctly
installed 2. Turn OFF and then ON the power 3.
If the problem is not fixed, replace the Option
Engine ID error
E746- Board. 4. As a temporary measure, remove the
No reply from the Image Analysis
0023 Image Analysis Board and get in service mode:
Board
COPIER > OPTION > LCNS-TR > ST-JBLK
(Lv2); set STJBLK from 1 to 0, and turn OFF

1. Turn OFF and then ON the power 2. If the problem is not
Engine ID error fixed, replace the Image Analysis Board. 3. As a temporary
E746-
Operation error of the measure, remove the Image Analysis Board and get in service
0024
Image Analysis Board mode: (Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK ; set
STJBLK from 1 to 0, and turn OFF and then ON the power
E746-
Engine ID error 1. Turn OFF and then ON the power 2. Replace the TPM PCB
0031
Format the system Use SST or USB memory to format the
HDD, and then execute downloading of the system software.
E746- Engine ID error
See Chapter 6 Upgrading for details. For reference, the
0032 TPM key mismatch
method using USB memory is shown below: 1. Prepare USB
memory in which the system software was registered
Recovery is available if backup of the TPM has been executed
1. Connect the USB memory in which the TPM key is saved 2.
Management Settings > Data Management > TPM Settings;
Engine ID error
E746- click [Restore TPM key] 3. Enter the password that was
Mismatched data in the
0033 specified at the time of backup work 4. Once the restore
TPM
completion screen is displayed, click [OK] and remove the
USB memory, and then turn OFF and ON the main power
switch. When backup of the TPM key is not executed System
58
format is necessary Use SST or USB memory to format the

HDD, and then download the system software
TPM auto recovery
error
E746- The symptom is recovered by turning OFF and then ON the
An error occurs when
0034 power
clearing the HDD while
the TPM setting is ON
TPM version error
E746- TPM which cannot be
Install the supported TPM.
0035 used in this machine
was installed.
PDL rendering error 1. Turn OFF and then ON the power (send the data to Inc
E747-
Image processing IC because running the data which generated an error code
1201
error causes another error code) 2. Replace Main Controller PCB 2
Flash PCB error
E748- Replace the Flash PCB and install the system using SST or
Unable to find IPL
2010 USB
(startup program)
1. Clean the terminal of Main Controller PCB 2, and remove
access error
E748- and then install Main Controller PCB 2 2. Clean the terminal of
Necessary H/W on
2021 Main Controller PCB 1, and remove and then install Main
Controller PCB 1 3. Replace Main Controller PCB 2
is not detected
access error
E748- Unable to initialize 1. Clean the terminal of DDR2-SDRAM, and remove and then
2023 memory DDR2-SDRAM install the DDR2-SDRAM 2. Replace the DDR2-SDRAM
at the Main Controller
PCB 2 side
access error 1. Clean the terminal of DDR2-SDRAM, and remove and then
E748- The CPU at the Main install the DDR2-SDRAM 2. Check power state of Main
2024 Controller PCB 2 side Controller PCB 2 and check around the connector 3. Replace
failed to complete Main Controller PCB 2 4. Replace Main Controller PCB 1
initialization
E748-
System error Contact the service company office
9000
Rebooting instruction
due to change of MEAP
configuration
There is a change in
0002 power
configuration that
requires turning OFF
E749- Booting instruction due The symptom is recovered by turning OFF and then ON the
0003 to change in mAccele power
59
configuration
configuration that
Booting instruction due
to change in hardware
configuration
0005 power
configuration that

It is recovered by turning OFF and then
Restart direction due to configuration
ON the main power. CAUTION This
change.
machine provides power to some PCBs
The option such as the Finisher and ADF
even when in the main power OFF status.
was installed or removed when all of
The power supply is not completely OFF
following conditions were met and the
by just turning OFF the main power switch
E749- machine configuration is changed when the
and therefore, the machine is unable to
0006 main power switch is turned ON. -
detect a configuration change. When
Settings/Registration > Preferences >
disconnecting and then connecting a
Timer/Energy Settings > Quick Startup at
connector, always disconnect the power
Power-on > ON - The Main Power Switch is
plug. Refer to the Service Manual >
turned OFF - The power plug of the machine
Chapter 2 > External and Controls > Quick
is connected to the output.
Startup for details
This symptom occurs when updating the
Mismatch between the DC Controller PCB software that does not match with the DC
E750- and the Driver PCB Controller PCB 1. Check the downloaded
0013 Error in combination of the software of the software and then execute downloading
DC Controller PCB with the electrical circuit again 2. Replace the DC Controller PCB
(UN09)
1. Check the log to identify the location of
the download error Check if the target
option is installed When the target option
is not installed: -> The symptom is
Downloading error recovered by turning OFF and then ON
E753- Firmware update error This symptom occurs the power (because there is nothing to
0001 when trying to update the firmware of an update) When the target option is
option that is not installed installed: -> Check if the target option is
properly installed and see if the software
to download is for the correct target
option, and then execute downloading
again.
E804- Power Supply Cooling Fan error 1. Check power supply to the Power
60
0000 Lock of the Power Supply Cooling Fan is Supply Cooling Fan (FM1) 2.Replace the
detected Power Supply Cooling Fan
The Fan is physically locked or failed, or
electrical trouble 1. COPIER > FUNCTION
> PART-CHK > FAN; and then move
FM04 When the 3 Way Unit Cooling Fan
(FM04) works 2-1. Check the
harness/connector between the DC
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 3-1. Replace the
3 Way Unit Cooling Fan (FM04) 4-1.
When the 3 Way Unit Cooling Fan (FM04)
Error detection of 3 Way Unit Cooling Fan
E806- does not work 2-2. Turn the 3 Way Unit
When lock of the 3 Way Unit Cooling Fan
0001 Cooling Fan (FM04) with your hand to
was detected out for 15 sec
check for rotation of the fan 3-2. Check the
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 2. Check
conduction of FU11 in the DC Controller
PCB (UN09) When the fuse is blown out
5-2-1. Replace the DC Controller PCB
(UN09) When the fuse is not blown out 5-
2-2. Replace the 3 Way Unit Cooling Fan
(FM04) 6-2-2. Replace the DC Controller
PCB (UN09)
The Fan is physically locked or failed, or
electrical trouble 1.COPIER > FUNCTION
> PART-CHK > FAN; and then move
FM07 When the Drum Unit Cooling Fan
(FM07) works 2-1. Check the
Controller PCB (UN09) and the Drum Unit
Cooling Fan (FM07) 3-1. Replace the
Drum Unit Cooling Fan (FM07) 4-1.
Error detection of Drum Unit Cooling Fan When the Drum Unit Cooling Fan (FM07)
E807-
Lock of the Drum Unit Cooling Fan was does not work 2-2. Turn the Drum Unit
0001
detected out for 15 sec Cooling Fan (FM07) with your hand to
check for rotation of the fan 3-2. Check the
Controller PCB (UN09) and the Drum Unit
Cooling Fan (FM07) 4-2. Check
conduction of FU9 in the DC Controller
PCB (UN09) When the fuse is blown out
5-2-1. Replace the DC Controller PCB
(UN09) When the fuse is not blown out 5-
2-2. Replace the Drum Unit Cooling Fan
(FM07) 6-2-2. Replace the DC Controller
61
PCB (UN09)
Electrical trouble with failed zero cross
signal 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC
Controller PCB (UN09/ J10). (trapped
cable, open circuit, connector
Zero cross signal detection error
E808- disconnection) -> Replace the part in the
Unable to detect 43 to 57Hz for 5000 msec
0001 case of trapped cable/open circuit 2.
or longer at the start of zero cross detection
Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09) 4.
Check the power supply condition at the
customer site. When it is below 43 to
57Hz, ask for a construction work.
Electrical trouble with failed zero cross
signal 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC
Controller PCB (UN09/ J10). (trapped
Zero cross signal detection error cable, open circuit, connector
E808- Unable to detect 43 to 57Hz for 500 msec or disconnection) -> Replace the part in the
0002 longer after confirmation of a zero cross case of trapped cable/open circuit 2.
cycle Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09) 4.
Check the power supply condition at the
customer site. When it is below 43 to
57Hz, ask for a construction work.
Check if the connector is connected If the
E880- Controller Fan error
connector is OK, replace Controller Fan
0001 Lock of Controller Fan is detected
(FM3)
Depending on the setting of JM-ERR-R in
service mode, “010071” jam is displayed
E996- as an error. Collect log and contact to the
Frequent error avoidance jam (ADF)
0071 sales companies. To cancel the setting,
select COPIER> OPTION> FNC-SW> J
M-ERR-R, and set JM-ERR-R to 0.
Make “000CA1” jam to be displayed as an
error by setting M-ERR-D in service mode.
E996- Collect log and contact to the sales
Frequent error avoidance jam (PRINTER)
0CA1 companies. To cancel the setting, select
COPIER> OPTION> FNC-SW> J M-ERR-
D, and set JM-ERR-D to 0.
Make “000CA2” jam to be displayed as an
0CA2 companies. To cancel the setting, select
E996- Frequent error avoidance jam (PRINTER) Make “000CA3” jam to be displayed as an
62
0CA3 error by setting M-ERR-D in service mode.

Collect log and contact to the sales
companies. To cancel the setting, select
Make “000CF1” jam to be displayed as an
0CF1 companies. To cancel the setting, select

Canon IR Advance C2020 Trouble Error Codes

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Canon iR Advance C2020 Trouble Error Codes List

Code Description Remedy

the following: service mode > COPIER > DISPLAY >

Code Description Remedy

the AC Driver PCB (UN14) => Replace the AC

Possible cause is overload or rotation failure of the

Code Description Remedy

1. Check if the Drum Unit (Y) is installed. 2. Check the

1. Check if the Drum Unit (Y) is installed. 2. Check the

Code Description Remedy

Primary Charging High Voltage PCB (UN06) 11. Replace

the Registration Patch Sensor Unit 6. Replace the ITB

Code Description Remedy

(J205) and the Primary Transfer High Voltage PCB

(Y) 8.Replace the Registration Patch Sensor Unit 9

Code Description Remedy

4. Replace the Drum Unit (C) 5. Replace the Registration

Possible cause: The screw is not rotating due to failure in

0010 lock detection Toner Bottle (Y) is installed 2. Check the

Code Description Remedy

Code Description Remedy

Error in output of charging high voltage, Drum Unit error

Check connection failure between the Primary Transfer

The HP mark is at undetectable state, ITB Top Sensor

Code Description Remedy

the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.

Code Description Remedy

At time of power-on, the

Code Description Remedy

operation stops abnormally. Replace the Scanner Unit.

Code Description Remedy

paper back shading. open-circuit. 3. Check the connection between Reader

0100 PRIO overrun connection of Main Controller PCB 2 3. Replace Main

Code Description Remedy

Code Description Remedy

be detected. Controller PCB. 5. Replace the DF PCB.

Code Description Remedy

Code Description Remedy

1. The tray 1 shift area sensor PCB is

the front fan after detecting the lock signal. Then

Code Description Remedy

Gripper Open/Close Motor fails to

Code Description Remedy

The stitching home position stitcher controller PCB is faulty.

Code Description Remedy

Code Description Remedy

machine was detected.

Code Description Remedy

1. Start in safe mode to format the HDD (all the data

Code Description Remedy

1. Turn OFF and then ON the main power. 2.

DDI-S cable 5. Replace the Reader Relay PCB

Code Description Remedy

format is necessary Use SST or USB memory to format the

Code Description Remedy

0CA3 error by setting M-ERR-D in service mode.

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