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0002 possible that grease is at the rear side of the host machine. Procedure is as
scattered on the surface of follows. 1. Remove the Fixing Assembly. 2. Remove the
the cam.) Gear Cover at the rear side of the host machine, and
Unable to detect stopping remove the Pressure Release Stopper and the Pressure
of the cam at the specified Release Support Plate (so that the gear is easily cleaned).
position even if pressure is 3. Wipe off the scattered grease around the Pressure
applied 10 times. Release Cam and the Pressure Plate with lint-free paper
moistened with alcohol. 4. Wipe off the excess grease on
the side of the gear and the shaft.
1. Check connection of drum encoder sensor 1 and 2
(UN31, UN32). 2. Check that the drum encoder sensor
Y Drum Encoder 1 and 2
Wheel is properly installed. 3. Check connection of the
signal error
Drum Driver PCB (UN4). 4. Manually turn the Rotor of the
Y Drum Encoder 1 and 2
E012- Drum Motor counterclockwise and check that the drum
signal error (It was
0101 encoder sensor Wheel rotates. -> If the wheel does not
detected that the motor
rotate, replace the Drum Drive Unit. 5. Take out the drum
was rotating, but not the
encoder sensor to clean the Sensor and the Wheel. 6.
encoders.)
Replace the drum encoder sensor. 7. Replace the Drum
Driver PCB (UN4).
Faulty signal with Y drum 1. Check connection of drum encoder sensor 1. 2. Take out
encoder sensor 1 drum encoder sensor 1 (UN31) to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 1. 4. Check if the harness of
0102
detected for 100 msec or the drum encoder sensor is faulty (replace the harness if it’s
more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with Y drum 1. Check connection of drum encoder sensor 2 (UN32). 2.
encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 2. 4. Check if the harness of
0103
detected for 100 msec or the drum encoder sensor is faulty (replace the harness if it’s
more. disconnected). 5. Replace the Drum Driver PCB (UN4).
PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN33,
M Drum Encoder 1 and UN34). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
M Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0201
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum encoder
sensor. 7. Replace the Drum Driver PCB (UN4).
Faulty signal with M 1. Check connection of drum encoder sensor 1. 2. Take out
drum encoder sensor 1 drum encoder sensor 1 (UN33) to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 1. 4. Check if the harness of
0202
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with M 1. Check connection of drum encoder sensor 2 (UN34). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 2. 4. Check if the harness of
0203
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Failure in M drum
1. Take out the drum encoder sensor to clean the Sensor
encoder sensor Wheel
E012- (UN33, UN34) and the Wheel. 2. Replace the drum encoder
Failure is detected with
0204 sensor Wheel. 3. Replace the drum encoder sensor. 4.
the M drum encoder
Replace the Drum Driver PCB (UN4).
sensor Wheel
1. Check if the Drum is installed. 2. Take out the drum
Failure in M Drum Motor
encoder sensor (UN33, UN34) to clean the Sensor and the
E012- Control
Wheel. 3. Remove the Process Unit and then install (reinstall)
0205 Unstable rotation of the
the Process Unit. 4. Replace the Drum Unit. 5. Replace the
M Drum Motor
Drum Driver PCB (UN4).
Failure in rotation of M 1. Check connection of the connector with the M Drum Motor
Drum Motor (M2). 2. Check connection of the connector with Drum Driver
E012- The M Drum Motor is PCB (UN4). 3. Check the ITB (to see if the ITB is
0206 not rotating at the displaced/damaged. Refer to E075 if the ITB is displaced). 4.
specified speed/ is Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
stopped. PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN35,
C Drum Encoder 1 and UN36). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
C Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0301
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum encoder
sensor. 7. Replace the Drum Driver PCB (UN4).
E012- Faulty signal with C 1. Check connection of drum encoder sensor 1. 2. Take out
5
0302 drum encoder sensor 1 drum encoder sensor 1 (UN35) to clean the Sensor. 3.
The signal was not Replace drum encoder sensor 1. 4. Check if the harness of
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with C 1. Check connection of drum encoder sensor 2 (UN36). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 2. 4. Check if the harness of
0303
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Failure in C drum
1. Take out the drum encoder sensor to clean the Sensor
encoder sensor Wheel
E012- (UN35, UN36) and the Wheel. 2. Replace the drum encoder
Failure is detected with
0304 sensor Wheel. 3. Replace the drum encoder sensor. 4.
the C drum encoder
Replace the Drum Driver PCB (UN4).
sensor Wheel
1. Check if the Drum is installed. 2. Take out the drum
Failure in C Drum Motor
encoder sensor (UN35, UN36) to clean the Sensor and the
E012- Control
Wheel. 3. Remove the Process Unit and then install (reinstall)
0305 Unstable rotation of the
the Process Unit. 4. Replace the Drum Unit. 5. Replace the
C Drum Motor
Drum Driver PCB (UN4).
1. Check connection of the connector with the C Drum Motor
Failure in rotation of C
(M3). 2. Check connection of the connector with Drum Driver
Drum Motor
E012- PCB (UN4). 3. Check the ITB (to see if the ITB is
The C Drum Motor is not
0306 displaced/damaged. Refer to E075 if the ITB is displaced). 4.
rotating at the specified
Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
speed/is stopped.
PCB (UN4).
The signal was not detected Replace drum encoder sensor 2. 4. Check if the harness
for 100 msec or more. of the drum encoder sensor is faulty (replace the harness
if it’s disconnected). 5. Replace the Drum Driver PCB
(UN4).
Failure in Bk drum encoder
1. Take out the drum encoder sensor to clean the Sensor
sensor Wheel
E012- (UN37, UN38) and the Wheel. 2. Replace the drum
Failure is detected with the
0404 encoder sensor Wheel. 3. Replace the drum encoder
Bk drum encoder sensor
sensor. 4. Replace the Drum Driver PCB (UN4).
Wheel
1. Check if the Drum is installed. 2. Take out the drum
Failure in Bk Drum Motor
encoder sensor (UN37, UN38) to clean the Sensor and
E012- Control
the Wheel. 3. Remove the Process Unit and then install
0405 Unstable rotation of the Bk
(reinstall) the Process Unit. 4. Replace the Drum Unit. 5.
Drum Motor
Replace the Drum Driver PCB (UN4).
1. Check connection of the connector with the Drum Motor
Failure in rotation of Bk
(M4). 2. Check connection of the connector with Drum
Drum Motor
E012- Driver PCB (UN4). 3. Check the ITB (to see if the ITB is
The Bk Drum Motor is not
0406 displaced/damaged. Refer to E075 if the ITB is displaced).
rotating at the specified
4. Replace the ITB Cleaning Blade. 5. Replace the Drum
speed/ is stopped.
Driver PCB (UN4).
1. Check connection of the connector with the ITB Motor
Failure in rotation when ITB (M13). 2. Check connection of the connector with the ITB
Motor is driven. Unit. 3. Check connection of the connector with the Drum
E012-
The ITB Motor is not rotating Driver PCB (UN4). 4. Check the ITB (to see if the ITB is
1000
at the specified speed/is displaced or damaged. Refer to E075 if the ITB is
stopped. displaced). 5. Replace the ITB Cleaning Blade. 6. Replace
the Drum Driver PCB (UN4).
Failure is detected before
ITB motor is driven.
E012- 1. Check the cable connected to the ITB Motor. 2. Check
LOCK signal is detected
1001 the cable connected to the Drum Driver PCB (UN4).
Low before the ITB Motor is
driven.
Failure in rotation of Drum
Motors (in all colors) and ITB
Motor
1. Check the connector on the Drum Driver PCB (UN4). 2.
E012- Faulty rotation with all of the
Check the connector on the Relay Board (UN5). 3. Check
2000 Motors at the same time
the Interlock Switch. 4. Check the Drum Driver Harness.
(based on the assumption
that all of the motors fail to
rotate)
Failure in drum encoder
sensors (in all colors) 1. Check the connector on the Drum Driver PCB (UN4). 2.
E012-
The drum encoder sensors FU3 is disconnected on the Drum Driver PCB (UN4) ->
3000
are faulty (in all colors) at Check the harness & replace the Drum Driver PCB (UN4).
the same time.
E012- Failure in control of Drum Check the Process Unit (to see if it’s properly installed).
7
3001 Motors in all colors Check the Drum Unit (to see if it’s properly installed).
Controls of the Drum Motors
(in all colors) are faulty at
the same time.
Failure in rotation of Drum
Motor (in all colors)
E012- (M1,M2,M3,M4)
Check the connector on the Drum Driver PCB (UN4).
3002 All of the Drum Motors are
not rotating at the specified
speed/are stopped.
1. Check disconnection of the Recycle Toner Stirring
Error in Recycle Toner Motor (M14). 2. Check toner level in the Recycle Toner
E013- Stirring Motor container (replace the Recycle Toner container if the toner
0001 The motor failed to rotate at level is too much). 3. Replace the Recycle Toner Stirring
the specified speed. Motor. 4. Replace the Pickup Feed Driver PCB (UN2). 5.
Replace the DC Controller PCB (UN1).
1. Check the Fixing Assembly. 2. Remove and then install
Error in Fixing Motor
E014- the Fixing Assembly. 3. Replace the Film Unit. 4. Replace
The motor failed to rotate at
0001 the Fixing Motor. 5. Replace the DC Controller PCB
the specified speed.
(UN1).
Error in Y Developing
Assembly Go through the following: DISPLAY > P-LED-DA; perform
Patch level is higher than cleaning first If P-LED-DA is 3F or more. 1. Check
E020-
the target upper limit installation of the Developing Assembly and the Drum. 2.
0011
although the patch level was Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
minimized at the time of Replace the Patch Sensor. 4. Replace the Drum.
patch initialization.
Patch level is higher than installation of the Developing Assembly and the Drum. 2.
the target upper limit Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
although the patch level Replace the Patch Sensor. 4. Replace the Drum.
was minimized at the time
of patch initialization.
Error in Y Developing Go through the following: DISPLAY > P-LED-DA; perform
Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Patch level is lower than (UN47, UN48,UN49) value shows 1-digit, check that the
E020-
the target lower limit Developing Assembly is installed, and then perform remedy
0021
although the patch level from 3. 1. Check installation of the Developing Assembly
was maximized at the time and the Drum. 2. Clean the Patch Sensor Window. 3.
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum.
Error in M Developing Go through the following: DISPLAY > P-LED-DA; perform
Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Patch level is lower than (UN47, UN48,UN49) value shows 1-digit, check that the
E020-
the target lower limit Developing Assembly is installed, and then perform remedy
0022
although the patch level from 3. 1. Check installation of the Developing Assembly
was maximized at the time and the Drum. 2. Clean the Patch Sensor Window. 3.
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum.
Error in C Developing Go through the following: DISPLAY > P-LED-DA; perform
Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Patch level is lower than (UN47, UN48,UN49) value shows 1-digit, check that the
E020-
the target lower limit Developing Assembly is installed, and then perform remedy
0023
although the patch level from 3. 1. Check installation of the Developing Assembly
was maximized at the time and the Drum. 2. Clean the Patch Sensor Window. 3.
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum.
Error in Bk Developing Go through the following: DISPLAY > P-LED-DA; perform
Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Patch level is lower than (UN47, UN48,UN49) value shows 1-digit, check that the
E020-
the target lower limit Developing Assembly is installed, and then perform remedy
0024
although the patch level from 3. 1. Check installation of the Developing Assembly
was maximized at the time and the Drum. 2. Clean the Patch Sensor Window. 3.
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum
Go through the following: DISPLAY > P-LED-DA; perform
Error in Y Developing
cleaning first If P-LED-DA is 3F or more. 1. Check
Assembly
E020- installation of the Developing Assembly and the Drum. 2.
The value is higher than
0101 Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
the upper limit for the
Check if the patch sensor is disconnected. 4. Replace the
patch.
Patch Sensor. 5. Replace the Drum.
Go through the following: DISPLAY > P-LED-DA; perform
Error in M Developing
cleaning first If P-LED-DA is 3F or more. 1. Check
Assembly
E020- installation of the Developing Assembly and the Drum. 2.
The value is higher than
0102 Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
the upper limit for the
Check if the patch sensor is disconnected. 4. Replace the
patch.
Patch Sensor. 5. Replace the Drum.
E020- Error in C Developing Go through the following: DISPLAY > P-LED-DA; perform
0103 Assembly cleaning first If P-LED-DA is 3F or more. 1. Check
9
The value is higher than installation of the Developing Assembly and the Drum. 2.
the upper limit for the Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
patch. Check if the patch sensor is disconnected. 4. Replace the
Patch Sensor. 5. Replace the Drum.
Go through the following: DISPLAY > P-LED-DA; perform
Error in Bk Developing
cleaning first If P-LED-DA is 3F or more. 1. Check
Assembly
E020- installation of the Developing Assembly and the Drum. 2.
The value is higher than
0104 Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
the upper limit for the
Check if the patch sensor is disconnected. 4. Replace the
patch.
Patch Sensor. 5. Replace the Drum.
Error in Y Developing
Assembly
The average of ATR
E020- 1. Check short-circuit of the ATR Sensor (TS5) Harness. 2.
reference value was lower
0130 Replace the Developing Assembly.
than the specified value at
the time of ATR Sensor
initialization.
Error in Y Developing
Assembly
The average of ATR 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
reference value was connected. 2. Check short-circuit of the ATR Sensor
0131
higher than the specified Harness. 3. Replace the Developing Assembly
value at the time of ATR
Sensor initialization.
Error in Y Developing
Assembly
Unable to adjust the 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
control voltage at the time connected. 2. Check short-circuit of the ATR Sensor
0140
of ATR initialization: less Harness. 3. Replace the Developing Assembly.
than the specified value
(3.2V).
Error in Y Developing
Assembly
Unable to adjust the
E020- 1. Check short-circuit of the ATR Sensor (TS5) Harness. 2.
control voltage at the time
0141 Replace the Developing Assembly.
of ATR initialization:
exceeds the specified
value (6.8V).
Error in Y Developing
1. Check toner leak from the Toner Buffer Unit. 2. Check
Assembly
E020- toner level in the Toner Container. 3. Replace the Developing
Error in signal upper limit
0191 Assembly. 4. Check short-circuit of the harness with the
with ATR sampling
Toner Buffer Supply Sensor (PS1).
detected value
Go through the following: DISPLAY > DENS > DENS-Y; if
Error in Y Developing
DENS-Y is slightly higher than 5.0%, output 10 sheets of
Assembly
solid image with the color causing the error (to reduce T/D
TD ratio lower limit error
E020- ratio). See the Service Mode again to see if the problem is
at the time of print
01B0 improved. Remedy is complete if it’s improved. If not, perform
sequence (Large amount
the following remedy work. 1. Check if the ATR Sensor (TS5)
of toner in the Developing
Connector is disconnected. 2. Check short-circuit of the ATR
Assembly)
Sensor Harness. 3. Replace the Developing Assembly.
Error in Y Developing
Assembly 1. Output 10 sheets of white (blank) sheets (to increase T/D
TD ratio upper limit error ratio). 2. Check toner leak from the Toner Buffer Unit. 3.
E020-
at the time of print Check toner level in the Toner Container. 4. Replace the
01B1
sequence (Small amount Developing Assembly. 5. Check short-circuit of the harness
of toner in the Developing of the Toner supply sensor (PS1).
Assembly)
Go through the following: DISPLAY > P-LED-DA; perform
cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
(UN47,UN48,UN49) value shows 1-digit, perform remedy
Error in Y Developing from 3. If the supply area of the Developing Assembly is
Assembly badly soiled, toner can be leaked. 1. Check installation of the
E020-
The value is lower than Developing Assembly and the Drum. 2. Clean the Patch
0201
the lower limit for the Sensor Window. 3. Check if the patch sensor is
patch. disconnected. 4. Replace the Patch Sensor. 5. Replace the
Drum. 6. Check toner leak from the Toner Buffer Unit. 7.
Check toner level in the Toner Container. 8. Check short-
circuit of the harness of the Toner Supply Sensor (PS1).
Go through the following: DISPLAY > P-LED-DA; perform
cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
(UN47,UN48,UN49) value shows 1-digit, perform remedy
Error in M Developing from 3. If the supply area of the Developing Assembly is
Assembly badly soiled, toner can be leaked. 1. Check installation of the
E020-
The value is lower than Developing Assembly and the Drum. 2. Clean the Patch
0202
the lower limit for the Sensor Window. 3. Check if the patch sensor is
patch. disconnected. 4. Replace the Patch Sensor. 5. Replace the
Drum. 6. Check toner leak from the Toner Buffer Unit. 7.
Check toner level in the Toner Container. 8. Check short-
circuit of the harness of the Toner Supply Sensor (PS2).
Go through the following: DISPLAY > P-LED-DA; perform
Error in C Developing
cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Assembly
E020- (UN47,UN48,UN49) value shows 1-digit, perform remedy
The value is lower than
0203 from 3. If the supply area of the Developing Assembly is
the lower limit for the
badly soiled, toner can be leaked. 1. Check installation of the
patch.
Developing Assembly and the Drum. 2. Clean the Patch
11
upstream (Set-on Drive Unit -> Hopper Unit -> Bottle Base
Unit -> Toner Container Inner Cover Unit). If it is damaged,
replace the damaged part and then perform step 5 and later
steps. 3-2. When the output value is not changed normally
although the Toner Container Inner Cover can be opened/
closed, check the Sensor Harness (to see if the harness is
caught, disconnected or physically removed, *including the
Relay Connector). If there is no problem, replace the sensor.
After checking the output value in step 3, perform step 5 and
later steps. 4. If the problem is not solved by replacing the
foregoing parts, replace the Drum Driver PCB (UN4) and
then perform step 5 and later steps. 5. Clear the error in
service mode (COPIER> FUNCTION> CLEAR> ERR), and
then turn OFF and then ON the main power. 6. Replace the
toner (reinstall the removed Toner Container) at least once
in user mode (Adjustment/ Maintenance> Replace Specified
Toner), and check that toner replacement can be performed
normally.
1. Use the attached tool to manually rotate the Main Drive
Unit to check the operation (by comparing with other color,
etc.) If the manual rotating operation results in NG, perform
the following because it’s due to mechanical overload. If
there is no problem, go to step 5. 2. Remove the Delivery
Tray to check the position of the projection attached at the
back of the gear in the Hopper Assembly. Compare with the
Error in lock of the C gear that works properly. If the position of the projection is
Toner Container Motor displaced, check the following. Check the lever to
E025-
The C Toner Container open/close the Toner Small Cover (to see if the operation is
0300
Motor is detected to be smooth, no damage with the lever, the lever works OK (no
locked / lock detection. wrong move to up/down). If the lever is faulty, replace the
lever. 3. Remove the Main Drive Unit to check the unit (to
see damage, etc.) If it’s results in NG, replace the Main Drive
Unit. 4. Manually turn the gear on the cam in the hopper unit
to check the rotation. If it’s results in NG, replace the Set-on
Hopper Unit. 5. (If the above measures do not solve the
problem) Replace the Toner Container Motor (M11).
Replace the Drum Driver PCB (UN4).
1. Use the attached tool to manually rotate the Main Drive
Unit to check the operation. 2. If the Main Drive Unit side
Timeout error in detection
failed to rotate, check the drive (to see damage of the gear,
of C Toner Bottle
etc.) If it’s results in NG, replace the Main Drive Unit. 3. If the
Seal/Release Sensor
Main Drive Unit side failed to rotate while the Drive rotates,
Failure in detection about
E025- turn the Set-on Hopper Unit to check the rotating operation.
the changes of ON =>
0310 If it’s results in NG, replace the Set-on Hopper Unit. 4. If both
OFF => ON with the
the Main Drive Unit and the Set-on Hooper Unit rotates
sensor when the cap of
together once the Main Drive Unit is manually rotated while
the C Toner Container
sealing/releasing of the container works properly, check the
was sealed/released.
sensor harness (to see if the harness is caught,
disconnected or physically removed). 5. Replace the sensor
23
was sealed/released. together once the Main Drive Unit is manually rotated while
sealing/releasing of the container works properly, check the
sensor harness (to see if the harness is caught,
disconnected or physically removed). 5. Replace the sensor
which has been checked in step 4. 6. (If the above measures
do not solve the problem,) Replace the Drum Driver PCB
(UN4). NOTE: When checking the operation after performing
the remedy, go through the following to clear the error:
COPIER>FUNCTION>CLEAR>ERR; then, turn OFF and
then ON the power. After performing the remedy, perform
the toner replacement operation (from toner removal to
reset/recovery) from the Control Panel at least once, and
check that the replacement operation can be performed
normally.
1. Check if the Small Door can be closed. 2. Close the Small
Door and turn OFF and then ON the power to check
Bk Mismatched phase
recovery. 3. Check the installation of the Open/Close Sensor
Set-on Unit detects
E025- of the Small Door (to see if it’s installed at the correct
opening of the Bk Toner
0420 position). 4. Check the Sensor Harness (to see if the
Container as well as the
harness is caught, disconnected or physically removed). 5.
Small Door.
(If the above measures do not solve the problem,) Replace
the Drum Driver PCB (UN4).
Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or problem
at the Toner Container Cam HP Sensor side. 1. Check if the
Toner Container Cam HP Sensor is soiled and the
installation of the sensor. 2. Rotate the Set-on Drive Shaft a
little with the attached tool, and check the service mode
(COPIER> I/O> DCON> P024 bit7) to see that the output
value of the sensor is changed. Since it is difficult to check
Error in Bk Toner the screen while rotating it, repeat the operation to rotate it a
Container Cam HP Sensor little and check the screen until the value is changed. If it is
(PS8) normal, the output value of the sensor is changed when
Unable to detect the opening/closing the Toner Cap. Even if it is normal, be sure
change in the Toner to perform step 4 and later steps. 2-1. If there is an error in
E025-
Container Cam HP Sensor rotation of the Set-on Drive Shaft, check the drive system
04A0
status (ON -> OFF) when such as gears. If it is damaged, replace the Set-on Drive Unit
opening the Toner Cap so and then perform step 4 and later steps. 2-2. When the Set-
that open and close status on Drive Unit is not driven although the Set-on Drive Shaft
of the Toner Cap cannot rotates, check if it is driven by removing the Hopper Unit. If it
be judged. is not driven, replace the Hopper Unit and then perform step
4 and later steps. 2-3. When the output value of the sensor
is not changed although the Set-on Drive Unit is driven,
check the Sensor Harness (to see if the harness is caught,
disconnected or physically removed). If there is no problem,
replace the sensor. After checking the output value in step 2,
perform step 4 and later steps. 3. If the problem is not solved
by replacing the foregoing parts, replace the Drum Driver
PCB (UN4) and then perform step 4 and later steps. 4. Clear
27
(UN2).
1. Check installation of the Drum Unit. 2. Check if
Abnormal current run to the Y there is failure in grounding contact at the Drum Unit
Drum side (such as loosened screw which secures the plate
E061-
Abnormal current run to the Y at the contact point). 3. Check if there is failure in
0001
Drum (small current level or no grounding contact with the Drum at Process Unit side.
drum is found) 4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN23,UN24).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the Y
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for Y
side (such as loosened screw which secures the plate
00E0 Drum film thickness detection is
at the contact point) 3. Check if there is failure in
too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN23,UN24).
1. Check installation of the Drum Unit. 2. Check if
Abnormal current run to the M there is failure in grounding contact at the Drum Unit
Drum side (such as loosened screw which secures the plate
E061-
Abnormal current run to the M at the contact point). 3. Check if there is failure in
0101
Drum (small current level or no grounding contact with the Drum at Process Unit side.
drum is found) 4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN25,UN26).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the M
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for
side (such as loosened screw which secures the plate
01E0 M Drum film thickness detection
at the contact point) 3. Check if there is failure in
is too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN25,UN26).
1. Check installation of the Drum Unit. 2. Check if
there is failure in grounding contact at the Drum Unit
side (such as loosened screw which secures the plate
Abnormal current run to the Y
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
01F0 the time of initialization of the Y
> FUNCTION > DPC > DRMRSETY: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
Abnormal current run to the Y 1. Check installation of the Drum Unit. 2. Check if
E061-
Drum there is failure in grounding contact at the Drum Unit
01F1
Abnormal initial current level at side (such as loosened screw which secures the plate
31
the time of initialization of the Y at the contact point). 3. Check if there is failure in
Drum film thickness (small grounding contact with the Drum at Process Unit side.
current level) 4. Forced initialization in Service Mode: COPIER >
FUNCTION > DPC > DRMRSETY: execution of the
color causing the error) 5. Replace the Drum Unit. 6.
Replace the Pre-exposure LED PCB (UN23,UN24).
1. Check installation of the Drum Unit. 2. Check if
Abnormal current run to the C there is failure in grounding contact at the Drum Unit
Drum side (such as loosened screw which secures the plate
E061-
Abnormal current run to the C at the contact point). 3. Check if there is failure in
0201
Drum (small current level or no grounding contact with the Drum at Process Unit side.
drum is found) 4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN27,UN28).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the C
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for
side (such as loosened screw which secures the plate
02E0 C Drum film thickness detection
at the contact point) 3. Check if there is failure in
is too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN27,UN28).
1. Check installation of the Drum Unit. 2. Check if
there is failure in grounding contact at the Drum Unit
side (such as loosened screw which secures the plate
Abnormal current run to the M
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
02F0 the time of initialization of the M
> FUNCTION > DPC > DRMRSETM: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
Abnormal current run to the Bk side (such as loosened screw which secures the plate
Drum (small current level or no at the contact point). 3. Check if there is failure in
drum is found) grounding contact with the Drum at Process Unit side.
4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN29,UN30).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the Bk
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for
side (such as loosened screw which secures the plate
03E0 Bk Drum film thickness detection
at the contact point) 3. Check if there is failure in
is too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN29,UN30).
1. Check installation of the Drum Unit. 2. Check if
there is failure in grounding contact at the Drum Unit
side (such as loosened screw which secures the plate
Abnormal current run to the C
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
03F0 the time of initialization of the C
> FUNCTION > DPC > DRMRSETC: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
1. Check installation of the Drum Unit. 2. Check if
there is failure in grounding contact at the Drum Unit
Abnormal current run to the C
side (such as loosened screw which secures the plate
Drum
at the contact point). 3. Check if there is failure in
E061- Abnormal initial current level at
grounding contact with the Drum at Process Unit side.
03F1 the time of initialization of the C
4. Forced initialization in Service Mode: COPIER >
Drum film thickness (small
FUNCTION > DPC > DRMRSETC: execution of the
current level)
color causing the error) 5. Replace the Drum Unit. 6.
Replace the Pre-exposure LED PCB (UN27,UN28).
1. Check installation of the Drum Unit. 2. Check if
there is failure in grounding contact at the Drum Unit
side (such as loosened screw which secures the plate
Abnormal current run to the Bk
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
04F0 the time of initialization of the Bk
> FUNCTION > DPC > DRMRSETK: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
Abnormal current run to the Bk 1. Check installation of the Drum Unit. 2. Check if
E061-
Drum there is failure in grounding contact at the Drum Unit
04F1
Abnormal initial current level at side (such as loosened screw which secures the plate
33
the time of initialization of the Bk at the contact point). 3. Check if there is failure in
Drum film thickness (small grounding contact with the Drum at Process Unit side.
current level) 4. Forced initialization in Service Mode: COPIER >
FUNCTION > DPC > DRMRSETK: execution of the
color causing the error) 5. Replace the Drum Unit. 6.
Replace the Pre-exposure LED PCB (UN29,UN30).
Error in disengagement
operation 1. Check if the ITB Connector is physically removed.
E074- Primary Transfer Detachment 2. Replace the Primary Transfer Detachment Motor
0001 Sensor 1 failed to be detected (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of Mounting Plate, etc.).
disengagement operation
Error in engagement operation
1. Check if the ITB Connector is physically removed.
Primary Transfer Detachment
E074- 2. Replace the Primary Transfer Detachment Motor
Sensor 2 failed to be detected
0002 (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of
Mounting Plate, etc.).
engagement operation
Error in Sensor
Both Primary Transfer
1. Check connection of the connector with the ITB
E074- Detachment Sensor 1 and 2
Unit. 2. Replace the Primary Transfer Detachment
0003 (PS22,PS23) are detected at the
Sensor 1 and 2 (PS22,PS23)
time of engagement/
disengagement operation
Timeout error in searching ITB 1. Check if the ITB Connector is physically removed.
steering HP 2. Check if the cable of the ITB Unit is open circuit
E075- Unable to detect change (Low -> (including the inside of the ITB Unit). 3. Replace the
0002 High or High -> Low) of ITB ITB Displacement Control Motor (M14) and its Drive
Steering Sensor Signal although Assembly (the gear, Drive Shaft, Mounting Plate, etc.).
10 sec has passed. 4. Replace the DC Controller PCB (UN1).
1. Correct the displacement of the ITB. (Procedures
are shown below.) 2. Replace the ITB. 3. Replace the
Secondary Transfer Roller. a) Place paper and
remove the ITB Unit. b) Lift the front left side up
Error in full displacement of ITB (where the Cleaner and Motor are located) and hold
(rear) the ITB Unit as if to twist it. c) Turn the Motor
E075-
ITB Displacement Sensor counterclockwise as if to make 2 to 3 rounds of the
0003
detects full displacement ITB. d) As the ITB is getting closer to the center, align
position at the rear. the edge of the ITB with the marking line. NOTE: This
symptom is likely to occur if the machine is not
installed on the level (the left-rear is higher). Check if
the machine is installed on the level. If this symptom
still occurs, perform steps 2 and 3.
Error in combination of ITB 1. Check if the ITB Connector is physically removed.
Displacement Sensors 2. Check if the cable of the ITB Unit is open circuit
E075-
Failed to determine position due (including the inside of the ITB Unit). 3. Replace the
0004
to combination of the ITB ITB Displacement Control Motor (M14) and its Drive
Displacement Sensors (PS25 - Assembly (the gear, Drive Shaft, Mounting Plate, etc.).
34
0000 When communication data the Sub PCB in the Controller Box. Check connection
error between the controller and replace the DC Controller PCB (UN1)/Main
and DC Controller PCB is Controller PCB.
detected.
Error in controller
communication
Check connection of the connector. Check connection of
No response after 1.5 minutes
E240- the Sub PCB in the Controller Box. Check connection
has passed since the print
0004 and replace the DC Controller PCB (UN1)/Main
request from the Main
Controller PCB 1.
Controller to the DC
Controller.
Timeout error in Dhalf request
No response after 1.5 minutes Check connection of the connector. Check connection of
E240- has passed since the auto the Sub PCB in the Controller Box. Check connection
0005 adjustment request from the and replace the DC Controller PCB (UN1)/Main
Main Controller to the DC Controller PCB 1.
Controller.
E246 System error Contact the service company office
signal error, VSYNC signal is not sent check that the Cable is not open-circuit. 3.
appropriately, so the image error Replace the DDI-S Cable between Reader and
occurs or the operation stops Printer. 4. Replace the Reader Controller PCB.
abnormally.
Scanner Unit (Paper Back) VSYNC
signal error (This error occurs on
1. Turn OFF and then ON the power. 2. Check
Duplex Color Image Reader Unit-B1
the connection between Reader Controller PCB
only)
and Scanner Unit PCB (Paper Back), and check
Due to the VSYNC error in the
E270- that the Cable is not open-circuit. 3. Check the
Scanner Unit PCB (Paper Back) which
0101 connection between Reader and Printer, and
communicates with Reader Controller
check that the Cable is not open-circuit. 4.
PCB, VSYNC signal is not sent
Replace the Reader Controller PCB. 5. Replace
appropriately, so the image error
the Scanner Unit (Paper Back).
occurs or the operation stops
abnormally.
1. Turn OFF and then ON the power. 2. Check
Communication error between Reader
the connection between Reader Controller PCB
Controller PCB and Scanner Unit
and Scanner Unit PCB (Paper Front), and check
(Paper Front)
E280- that the Cable is not open-circuit. 3. Check the
Within specified time, communication
0001 connection between Reader and Printer, and
between Reader Controller PCB and
check that the Cable is not open-circuit. 4.
Scanner Unit (Paper Front) cannot be
Replace the Reader Controller PCB. 5. Replace
made.
the Scanner Unit (Paper Front).
Communication error between Reader
1. Check the connection between Reader
Controller PCB and Scanner Unit
Controller PCB and Scanner Unit PCB (Paper
(Paper Front)
E280- Front), and check that the Cable is not open-
Disconnection of the cable between
0002 circuit. 2. Check the connection between Reader
the Reader Controller PCB and the
and Printer, and check that the Cable is not
Scanner Unit (Paper Front) was
open-circuit.
detected.
Communication error between Reader
1. Turn OFF and then ON the power. 2. Check
Controller PCB and Scanner Unit
the connection between Reader Controller PCB
(Paper Back) (This error occurs on
and Scanner Unit PCB (Paper Back), and check
Duplex Color Image Reader Unit-B1
E280- that the Cable is not open-circuit. 3. Check the
only)
0101 connection between Reader and Printer, and
Within specified time, communication
check that the Cable is not open-circuit. 4.
between Reader Controller PCB and
Replace the Reader Controller PCB. 5. Replace
Scanner Unit (Paper Back) cannot be
the Scanner Unit (Paper Back).
made
Communication error between Reader
Controller PCB and Scanner Unit
1. Check the connection between Reader
(Paper Back) (This error occurs on
Controller PCB and Scanner Unit PCB (Paper
Duplex Color Image Reader Unit-B1
E280- Back), and check that the Cable is not open-
only)
0102 circuit. 2. Check the connection between Reader
Disconnection of the cable between
and Printer, and check that the Cable is not
the Reader Controller PCB and the
open-circuit.
Scanner Unit (Paper Back) was
detected.
44
Error in shading RAM Back) and LED, and check that the Cable is not
access The shading value is opencircuit. 3. Check the connection between Reader
out of the specified range. Controller PCB and Scanner Unit PCB (Paper Back), and
check that the Cable is not open-circuit. 4. Check the
condition of Shading White Plate of the Scanner Glass
(Paper Back) (scratches, dust, soil, etc.). 5. Check if
Scanner Unit (Paper Back) detects HP correctly. 6.
Replace the Scanner Unit (Paper Back). 7. Replace the
Reader Controller PCB.
1. Check that the LED of the Scanner Unit (Paper Back) is
lit. 2. Check the connection between Scanner Unit (Paper
Error in paper back black
Back) and LED, and check that the Cable is not
shading
E302- opencircuit. 3. Check the condition of Shading White Plate
Error in shading RAM
0102 of the Scanner Glass (Paper Back) (scratches, dust, soil,
access The shading value is
etc.). 4. Check if Scanner Unit (Paper Back) detects HP
out of the specified range.
correctly. 5. Replace the Scanner Unit (Paper Back). 6.
Replace the Reader Controller PCB.
Image process device error 1. Disconnect and then connect the connector on the
E315- Software error of image Main Controller PCB 2 (including SDRAM). 2. Replace the
000E process device was SDRAM. 3. Replace the HDD. 4. Replace the Main
detected. Controller PCB 2.
E350 System error Contact the service company office
E351- Main Controller PCB 2 1. Disconnect and then connect the connector of the Main
0000 communication error Controller PCB 2. 2. Replace the Main Controller PCB 2.
E354 System error Contact the service company office
E355 System error Contact the service company office
1. Turn OFF and then ON the power. 2. Check the
connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace the
0001
PCB and DF Unit Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
1. Turn OFF and then ON the power. 2. Check the
connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace the
0002
PCB and DF Unit Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
Disconnection of the Flat 1. Turn OFF and then ON the power. 2. Check the
Cable between the Reader connection between Reader Controller PCB and DF
E400- Controller PCB and DF Driver PCB (Signal Cable and Power Supply Cable), and
0003 Driver PCB check that the Cables are not open-circuit. 3. Replace the
Connection of the Flat Cable cable between Reader Controller PCB and DF Driver
between the Reader PCB. 4. Replace the Reader Controller PCB. 5. Replace
46
Communication error 1. The wiring between the finisher controller PCB and host
Communication between the machine DC Controller PCB (UN1) is faulty. 2. The punch
E503-
Punch Controller and the controller PCB is faulty. 3. The finisher controller PCB is
0003
Finisher Controller is faulty. 4. The host machine DC Controller PCB (UN1) is
suspended. faulty.
EEPROM error
E505- The checksum for the
Failure of Finisher Controller PCB.
0001 finisher controller EEPROM
data has an error.
EEPROM error
E505- The checksum for the punch
1. Failure of Punch Controller PCB.
0002 controller EEPROM data
has an error.
The combination error of the
host machine and finisher 1. The miss-combination of the host machine and finisher
E509-
The unconformed finisher is 2. The finisher controller PCB is fault. 3. The host machine
0001
equipped with the host controller PCB is faulty.
machine.
0001 At initial rotation, when the Motor removed. 2. Check if the Motor failure occurs. 3.
rotates for specified period of time Check if the Shift Roller HP Sensor (S2)
and cannot move from HP, it is Connector is physically removed. 4. Check if the
detected as an error if the same Shift Roller HP Sensor (S2) failure occurs.
symptom occurs again after the first
retry.
Shift Motor fails to return to HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is physically
rotates for specified period of time removed. 2. Check if the Motor failure occurs. 3.
E520-
and cannot return to HP, it is Check if the Shift Roller HP Sensor (S2)
0002
detected as an error if the same Connector is physically removed. 4. Check if the
symptom occurs again after the first Shift Roller HP Sensor (S2) failure occurs.
retry.
Front aligning plate home position
1. The front aligning plate home position sensor
error
(PI106) is faulty. 2. The wiring between the
The aligning plate does not leave
E530- finisher controller PCB and front aligning plate
the aligningplate front home position
8001 motor is faulty. 3. The front aligning plate is faulty.
sensor when thealignment plate
4. The front aligning plate motor (M103) is faulty.
front motor has been driven for 4
5. The finisher controller PCB is faulty.
seconds
Front aligning plate home position
1. The front aligning plate home position sensor
error
(PI106) is faulty. 2. The wiring between the
The aligning plate does not return to
E530- finisher controller PCB and front aligning plate
aligning plate front home position
8002 motor is faulty. 3. The front aligning plate is faulty.
sensor when the alignment plate
4. The front aligning plate motor (M103) is faulty.
front motor has been driven for 4
5. The finisher controller PCB is faulty.
seconds.
Staple home position error
Stapler fails to move from the staple 1. The wiring between the finisher controller PCB
E531-
home position although the Staple and stapler is faulty. 2. The stapler is faulty. 3. The
8001
Motor is driven for a specified period finisher controller PCB is faulty.
of time.
Staple home position error
Stapler fails to move from the staple 1. The wiring between the finisher controller PCB
E531-
home position although the Staple and stapler is faulty. 2. The stapler is faulty. 3. The
8002
Motor is driven for a specified period finisher controller PCB is faulty.
of time.
STP Move Motor fails to return to
HP
1. Check if the Motor (M1) Connector is physically
At initial rotation, when the Motor
removed. 2. Check if the Motor failure occurs. 3.
E532- rotates for specified period of time
Check if the Stapler Move HP Sensor (S10)
0001 and cannot return to HP, it is
Connector is physically removed. 4. Check if the
detected as an error if the same
Stapler Move HP Sensor (S10) failure occurs.
symptom occurs again after the first
retry.
E532- STP Move Motor fails to move from 1. Check if the Motor (M1) Connector is physically
0002 HP removed. 2. Check if the Motor failure occurs. 3.
50
At initial rotation, when the Motor Check if the Stapler Move HP Sensor (S10)
rotates for specified period of time Connector is physically removed. 4. Check if the
and cannot move from HP, it is Stapler Move HP Sensor (S10) failure occurs.
detected as an error if the same
symptom occurs again after the first
retry.
1. The stapler drive home position sensor (PI110)
Stapler shift home position error
is faulty. 2. The wiring between the finisher
The stapler does not leave the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shifthome position when the
8001 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor hasbeen driven
motor (M105) is faulty. 5. The finisher controller
for 5 seconds.
PCB is faulty.
1. The stapler drive home position sensor (PI110)
Stapler shift home position error
is faulty. 2. The wiring between the finisher
The stapler does not return to the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shift home position when the
8002 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor has been driven
motor (M105) is faulty. 5. The finisher controller
for 20 seconds.
PCB is faulty.
Swing home position error 1. The swing home position sensor (PI105) is
The stapler does not leave the faulty. 2. The wiring between the finisher controller
E535-
swing home position when the swing PCB and swing motor is faulty. 3. The swing
8001
motor has been driven for 3 mechanism is faulty. 4. The swing motor (M106) is
seconds. faulty. 5. The finisher controller PCB is faulty.
At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Entrance
specified period of time and cannot return Roller Release/Stopper HP Sensor (S5)
to HP, it is detected as an error if the same Connector is physically removed. 4. Check
symptom occurs again after the first retry. if the Entrance Roller Release/Stopper HP
Sensor (S5) failure occurs.
Gripper Open/Close Motor fails to move
1. Check if the Motor (M7) Connector is
from HP
physically removed. 2. Check if the Motor
At initial rotation, when the Motor rotates for
E571- failure occurs. 3. Check if the Gripper Arm
specified period of time and cannot move
0001 HP Sensor (S13) Connector is physically
from HP, it is detected as an error if the
removed. 4. Check if the Gripper Unit HP
same symptom occurs again after the first
Sensor (S7) failure occurs.
retry.
Gripper Open/Close Motor fails to return to 1. Check if the Motor (M7) Connector is
HP physically removed. 2. Check if the Motor
E571- At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Gripper Arm
0002 specified period of time and cannot return HP Sensor (S13) Connector is physically
to HP, it is detected as an error if the same removed. 4. Check if the Gripper Unit HP
symptom occurs again after the first retry. Sensor (S7) failure occurs.
Gripper Unit Move Motor fails to move from
1. Check if the Motor (M2) Connector is
HP
physically removed. 2. Check if the Motor
At initial rotation, when the Motor rotates for
E575- failure occurs. 3. Check if the Gripper Unit
specified period of time and cannot move
0001 HP Sensor (S7) Connector is physically
from HP, it is detected as an error if the
removed. 4. Check if the Gripper Unit HP
same symptom occurs again after the first
Sensor (S7) failure occurs.
retry.
Gripper Unit Move Motor fails to return to 1. Check if the Motor (M2) Connector is
HP physically removed. 2. Check if the Motor
E575- At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Gripper Unit
0002 specified period of time and cannot return HP Sensor (S7) Connector is physically
to HP, it is detected as an error if the same removed. 4. Check if the Gripper Unit HP
symptom occurs again after the first retry. Sensor (S7) failure occurs.
1. The shutter home position sensor
Shutter home position error (PI113) is faulty. 2. The shutter mechanism
E584- The stapler does not return to the shutter is faulty. 3. The stack ejection motor
0002 home position when the stack ejection (M102), shutter clutch (CL101), ang stack
motor has been driven for 3 seconds. ejection lower roller clutch (CL102) is faulty.
4. The finisher controller PCB is faulty.
1. The shutter home position sensor
(PI113) is faulty. 2. The wiring between the
finisher controller PCB and stack ejection
Shutter home position error motor, and between the finisher controller
E584- The stapler does not leave the shutter PCB and shutter clutch is faulty. 3. The
8001 home position when the stack ejection shutter mechanism is faulty. 4. The stack
motor has been driven for 30 seconds. ejection motor (M102), shutter clutch
(CL101), ang stack ejection lower roller
clutch (CL102) is faulty. 5. The finisher
controller PCB is faulty.
55
0001 Error is detected for specified number and Main controller PCB. 2. Replace the FAX
of times in communication with FAX Board. 3. Replace the Main Controller PCB.
board. (Main Controller PCB 2 for 1-line Fax Board,
and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)
1. Check the connection between FAX Board
and Main controller PCB. 2. Replace the FAX
Failure in communication of FAX board
E674- Board. 3. Replace the Main Controller PCB.
Failure in access of the modem IC
0004 (Main Controller PCB 2 for 1-line Fax Board,
which is used with OnBoardFax
and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)
An error occurred when Replace the Main Controller PCB. (Main Controller PCB
accessing the HDD. 2 for 1-line Fax Board, and Main Controller PCB 1 for 2-
/3-/4-line Fax Board)
Failure in Print Server
E677- Failure was detected in 1. Replace the board of the print server. 2. Reinstall the
0010 operation of the CPU fan on Print Server
the print server.
Failure in Print Server
1. Check the cable connection and turn OFF and then
E677- Error is detected at the
ON the power. 2. Reenter the job. 3. Reinstall the print
0080 Mother Board check when
server.
print server is started.
Error in initialization of IPC
(Ctrl)
E710- Check the connection between DC Controller PCB and
Failed to be at ready status
0001 Finisher, and check that the Cable is not open-circuit.
within 3 sec after IPC chip has
been started.
Error in register of IPC (Ctrl)
E711-
Set 4 errors within 1.5 sec in Check the cable.
0001
register IPC chip.
Error in IPC communication
E711-
Initial communication error Check the connector connected to the Finisher.
0002
with the Finisher
Error in IPC communication
E713- When receiving
Check the connector connected to the Finisher.
0001 retransmission request for 3
times in a row.
Error in IPC communication
E713-
When detecting CRC error at Check the connector connected to the Finisher.
0002
transmission.
Error in IPC communication
E713-
When not receiving data for Check the connector connected to the Finisher.
0004
more than specified time
Error in initialization
E730- An error, such as memory Execute overall system format and installation.
C000 acquisition failure, occurs at Replace the Main Controller PCB1.
initialization.
Execute overall system format and installation.
E730- Error in HDD access
Replace the HDD. Replace the Main Controller PCB
C001 An error occurs at HDD access.
2. Replace the Main Controller PCB 1.
Error in Main Controller PCB 2 1. Check the connection of the Main Controller PCB
E731-
Unable to recognize the SURF 2. 2. Replace the Main Controller PCB 2. 3. Replace
3000
Board. the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3001 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3002 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
Error in Main Controller PCB 2
1. Turn OFF and then ON the power. 2. Replace the
E731- Video data is not transmitted to
Main Controller PCB 2. 3. Replace the Main
3015 CL1-G even though there is no
Controller PCB 1.
problem in the software.
1. Check the connector connecting to the Scanner. 2.
Check the power of the Scanner ->whether to
E732- Error in scanner communication
perform initialization at start-up? 3. Replace the
0001 Error in DDI-S communication
Rcon, the Scanner Board or the Main controller PCB
2.
1. Check the connector connecting to the Scanner. 2.
Check the power of the Scanner ->whether to
E732- Error in scanner communication
perform initialization at start-up? 3. Replace the
0021 Error in DDI-S communication
Rcon, the Scanner Board or the Main controller PCB
2.
1. Check the connector connecting to the Scanner. 2.
Check the power of the Scanner ->whether to
E732- Error in scanner communication
perform initialization at start-up? 3. Replace the
0021 Error in DDI-S communication
Rcon, the Scanner Board or the Main controller PCB
2.
Turn OFF and then ON the power. At restart, select
ADF setting error
E732- COPIER> OPTION> CUSTOM> SCANTYPE, and
ADF which was not the one set
8888 change the setting to the setting of ADF which is
in service mode was detected.
currently installed.
1. Check the connector connecting to the Printer. 2.
Error in printer communication
E733- Check the power of the Printer -> whether to perform
Communication with the printer
0000 initialization at start-up? 3. Replace the Dcon or the
failed at start-up.
Main controller PCB 2.
66
recovered Settings > Data Management > TPM Settings, and then click
Restore TPM Key. 3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click OK.
Remove the USB memory, and turn OFF and then ON the main
power. When the TPM key was not backed up: Formatting the
system is required.
TPM auto recovery
error
E746- The error occurs
It is recovered by turning OFF and then ON the power.
0034 when clearing HDD
while TPM setting
is ON.
TPM version error
TPM which cannot
E746-
be used in this Install the supported TPM.
0035
machine was
installed.
1. Check contact of ScanI/F cable. Check contact of the Bypass
PCB or Open I/F PCB. Check contact of SDRAM at Main Controller
Error in Main PCB2. 2. Replace the Bypass PCB or Open I/F PCB 3. Replace
E747
Controller PCB2 the SDRAM at Main Controller PCB2 4. Replace the Main
Controller PCB2 5. Replace the HDD (replace the new encryption
board)
Error in Flash PCB
E748- Unable to find the
Contact to the sales companies.
2010 IPL (startup
program).
Error in Flash PCB
E748-
Unable to find the Contact to the sales companies.
2011
kernel.
Error in Flash PCB
Unable to mount
the Linux system at
E748-
starting service Contact to the sales companies.
2012
mode, or there is
no system start
script.
Error in access of
Main Controller 1. Clean the terminal of the Main Controller PCB 2, and disconnect
E748- PCB 2 and then connect it. 2. Clean the terminal of the Main Controller
2021 Necessary H/W on PCB 1, and disconnect and then connect it. 3. Replace the Main
the Main Controller Controller PCB 2.
PCB 2 is not found.
Error in access of 1. Remove and then insert the Main Controller PCB 1 and the Main
E748-
Main Controller Controller PCB 2 . 2. Replace the Main Controller PCB 1 and the
2022
PCB 2 Main Controller PCB 2.
69
Necessary H/W on
the Main Controller
PCB 2 is not found.
Error in access of
Main Controller
PCB 2
E748- Unable to initialize 1. Clean the terminal of the DDR2-SDRAM , and disconnect and
2023 the memory DDR2- then connect it. 2. Replace the DDR2-SDRAM.
SDRAM on the
Main Controller
PCB 2.
Error in access of
1. Clean the terminal of DDR2-SDRAM, and remove and then
Main Controller
install the DDR2-SDRAM. 2. Check power state of Main Controller
PCB 2
E748- PCB 2 and check around the connector. 3. Check power state of
CPU on the Main
2024 the Riser PCB and check around the connector. 4. Replace the
Controller PCB 2
Main Controller PCB 2. 5. Replace the Riser PCB. 6. Replace the
fails to complete
Main Controller PCB 1.
the initialization.
Error in access of
Main Controller
E748- PCB 2
Remove and then install the Bypass PCB.
2025 Disconnection of
the Bypass PCB
was detected.
Error in access of
Main Controller
PCB 2
E748-
Disconnection of Remove and then install the Image Processing Sub PCB.
2026
the Image
Processing Sub
PCB was detected.
was turned OFF. 2. Failure detected while the physically removed). 2. Replace the
fan is rotating. Pickup Feed Driver PCB (UN2). 3.
Replace the Delivery Fan (FM7).
Error in Delivery fan 2 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E806-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the Delivery Fan 2 (FM9).
1. Check the fan harness (to see if the
Error in Secondary Transfer Exhaust Fan
harness is caught, disconnected or
1. After the power of the Host Machine has
E806- physically removed). 2. Replace the
been turned ON, rotation of the fan was
0002 Pickup Feed Driver PCB (UN2). 3.
detected before turning ON the fan. 2. There
Replace the Secondary Transfer Exhaust
is no rotation signal while the fan is rotating.
Fan (FM8).
Error in Process cartridge fan (rear)
1. Check the fan harness (to see if the
1. After the power of the Host Machine has
E807- harness is caught, disconnected or
been turned ON, rotation of the fan was
0000 physically removed). 2. Replace the
detected before turning ON the fan. 2. There
Relay Board. 3. Replace the fan.
is no rotation signal while the fan is rotating.
Error in Process cartridge fan (front) 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E807-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the fan.
1. Replace the AC Driver (UN6). 2.
Error in Zero Cross Check the cycle of the input voltage
E808-
Zero Cross failed to be detected for 50ms or (failure in powerperipheral area of the
0000
more while the fixing relay was ON. customer. Ask the customer to perform
the power supply work).
Fuse cutoff error in Process Cartridge 1. Turn OFF and then ON the power. 2.
E811-
Fuse cannot be cut off (disconnect) although Check the resistance value of the Fuse
0000
it is tried to be cut off. on Drum. 3. Replace the Drum.
1. Check the FUSE_5 on the Pickup
E811-
Error in 24V of the drum new/old detection. Feed Driver PCB (UN2). 2. Replace the
0001
Pickup Feed Driver PCB (UN2).
set JM-ERR-D to 0.
Make 000CA2 jam to be displayed as an error by
Frequent error avoidance jam
setting JM-ERR-D in service mode. Collect log and
E996- (PRINTER)
contact to the sales companies. To cancel the setting,
0CA2 Error avoidance jam
select COPIER> OPTION> FNCSW> JM-ERR-D, and
(PRINTER)
set JM-ERR-D to 0.
Make 000CA3 jam to be displayed as an error by
setting JM-ERR-D in service mode. Collect log and
E996- Frequent error avoidance jam
contact to the sales companies. To cancel the setting,
0CA3 (PRINTER)
select COPIER> OPTION> FNCSW> JM-ERR-D, and
set JM-ERR-D to 0.
Make 000CAF jam to be displayed as an error by
setting JM-ERR-D in service mode. Collect log and
E996- Frequent error avoidance jam
contact to the sales companies. To cancel the setting,
0CAF (PRINTER)
select COPIER> OPTION> FNCSW> JM-ERR-D, and
set JM-ERR-D to 0.