Ricoh Aficio MP6500SP Trouble Error Codes

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Ricoh Aficio MP6500SP Trouble Error Codes List page 1 (from 14)
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Code Description Causes

• Exposure lamp
defective
• Lamp regulator
defective
• Lamp regulator harness
damaged, disconnected
Exposure Lamp Error
101 • Dirty standard white
At trigger on, the lamp was not detected on.
plate
• Scanner mirror dirty or
out of position
• Lens dirty, out of
position
• SBU board defective
• BCU, SDRB (Scanner
Driver Board) defective
• Scanner motor
defective
• Harness between BCU,
SDRB, scanner motor
Scanner home position error 1 disconnected.
120 The scanner HP sensor does not detect the on condition • Scanner HP sensor
during initialization or copying. defective.
• Harness between
scanner HP sensor and
BCU disconnected.
• Scanner wire, timing
belt, pulley, carriage
installed incorrectly.
• Scanner motor
defective
SDRB, scanner motor
Scanner home position error 2 disconnected
121 The scanner HP sensor does not detect the off condition • Scanner HP sensor
during initialization or copying. defective
• Harness between
BCU disconnected
Scanner home position error 3
122 The scanner home position sensor does not detect the on
• Scanner motor
condition during original scanning.
defective
3

SDRB, scanner motor
disconnected
• Scanner HP sensor
defective
• Harness between
BCU disconnected
installed incorrectly
• Scanner motor
defective
SDRB, scanner motor
Scanner home position error 4 disconnected
123 The scanner home position sensor does not detect the off • Scanner HP sensor
condition during original scanning. defective
• Harness between
BCU disconnected
• Exposure lamp
defective
• Exposure lamp
regulator defective
• Harness between
exposure lamp and lamp
regulator is disconnected
• White plate installed
SBU auto adjust error
incorrectly or is dirty
143 Automatic adjustment of the SBU fails when the machine is
• Scanning mirrors of the
switched on.
exposure unit are dirty or
out of position
• SBU board defective
• VIB board defective.
• Harness between SBU,
VIB disconnected
• Harness between VIB,
BCU disconnected
SBU transmission error • SBU defective
After the SBU switches on, the BCU detects one of the • VIB defective
144 following conditions on the SBU: • Harness (40-pin
• 1 s after power on, the SYDI signal does not go high, shielded) between the
even after 1 retry. SBU, VIB is
4
• 1 s after power on, the SYDI signal goes high, but the disconnected
SBU ID could not be read after 3 attempts. • Harness (shielded
cable) between the VIB,
BCU is disconnected
• Copy data security card
corrupted
Copy data security unit error B828
• The board is not
165 The copy data security option is installed by not operating
installed or the board is
correctly.
defective
• IPU board defective
• CIS lamp defective
• CIS power supply
board defective
• CIS lamp regulator
defective
CIS lamp abnormal
• Harness between lamp
After the CIS lamp trigger goes on, the CIS lamp is not
and lamp regulator is
detected on. Detecting the lamp on or off determines the
181 disconnected.
peak white level value for shading correction. (If the peak
• Harness between CIS,
level is determined to be below a certain level, the CIS
ADF is disconnected
lamp is judged to be off.)
• CIS exposure glass
dirty.
• White roller dirty or
• CIS unit defective
• CIS exposure glass
CIS auto adjust error
183 dirty
Automatic adjustment of the CIS unit failed.
• White roller dirty or
CIS transmission error
When the CIS is powered on, the ADF detects one of the
following abnormal conditions on the CIS unit:
• Harness between the
184 • The SOUT signal does not go high within 1 s after power
CIS, ADF is
on.
disconnected
• The SOUT signal goes high within 1 s after power on, but
the SBU ID cannot be read after 3 attempts.
• The polygon mirror
motor PCB connector is
loose, broken, or
Polygon mirror motor error 1: Timeout at ON
defective
The polygon mirror motor unit did not enter "Ready" status
202 • Polygon mirror motor
within 20 sec. after the motor was turned on, or within 20
PCB defective
sec. after the speed of rotation was changed.
• Polygon mirror motor
defective
• IPU defective
203 Polygon mirror motor error 2: Timeout at OFF • The polygon mirror
5
The polygon mirror motor did not leave "Ready" within 3 motor PCB connector is
sec. after the motor was switched off. (The XSCRDY signal loose, broken, or
did not go HIGH (inactive) within 3 sec.) defective
PCB defective
defective
• IPU defective
• Electrical oise
interference on the line
with the motor signals
Polygon mirror motor error 3: XSCRDY signal error
The polygon mirror motor "Ready" signal went inactive
PCB connector loose,
204 (HIGH) while the motor was operating at normal speed,
broken, defective
even though the motor was neither switched off nor was
there a request for a change in speed.
PCB defective
defective
• Electrical noise on the
line with the motor
signals
Polygon mirror motor error 4: Unstable timeout
The "Ready" signal (XSCRDY) was detected as unstable
205 PCB connector loose,
for more than 20 sec. while the polygon mirror motor was
broken, defective
operating at normal speed.
PCB defective
• IPU defective

• Laser synchronization
board connector loose,
Laser synchronization detection error broken, defective
The 1st laser synchronization detection unit could not detect • Laser synchronization
the line synchronization signal (DETP0) within 500 ms while detection board is not
220
the polygon mirror motor was operating at normal speed. installed correctly (out of
Note: The unit polls for the signal every 50 ms. This SC is alignment)
issued after the 10th attempt fails to detect the signal. • Laser synchronization
board defective • IPU
defective
• Charge corona power
pack defective
Charge corona output error
• Charge corona harness
300 The feedback voltage from the charge corona unit is detected
disconnected
too high 9 times
• Poor charge corona unit
connection
Charge corona grid leak • Charge corona power
303
When the high voltage is output to the corona grid, feedback pack defective
6
voltage exceeds the prescribed value 9 times. • Charge corona harness

disconnected • Poor
charge corona unit
connection
• Charge corona unit
defective or
Charge grid circuit open
disconnected
When high voltage goes to the corona grid, feedback voltage
304 • Charge corona harness
is more than the set value 9 times. This feedback voltage is
defective
used to update PWM for output control.
pack is defective.
Charge corona wire cleaner error 1
The charge cleaner pad does not arrive at the home position:
• Charge corona wire
• Motor locked within 4 s after switching on, or does not lock
305 cleaner motor defective
within 30 s.
• Motor driver defective
• Motor locked within 10 s after reversing, or does not lock
within 30 s.
Charge corona wire cleaner error 2 • Charge corona wire
306 Charge coronal motor is disconnected. (The current at the cleaner motor connector
charge corona motor is detected less than 83 mA.) is defective, connected
• Potential sensor
defective
harness disconnected
Potential sensor calibration error 1 • Potential sensor
During drum potential sensor calibration, the drum potential connector defective or
310
sensor output voltage does not meet specification when test disconnected
voltages (– 100V, –800V) are applied to the drum. • IOB defective
• OPC connector
defective
• Development power
pack defecti
defective
During drum potential sensor calibration, the drum potential connector defective or
311
sensor output voltage does not meet specification when test disconnected
voltages (– 100V, –800V) are applied to the drum. • IOB defective
• OPC connector
defective
pack defective
312 During drum potential sensor calibration when adjusting the defective
drum potential (VD), the drum potential sensor detects VD • Potential sensor
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higher than VG (grid voltage). -or- When adjusting VD (drum harness disconnected
surface potential of black areas after exposure), even after 5 • Potential sensor
adjustments of VG (charge corona grid potential), VD could connector defective or
not be set in the target range (– 800±10 + VL + 130V) disconnected
• IOB defective
• OPC connector
defective
pack defective
• Charge corona unit
worn out, dirty
defective
Potential sensor calibration error 4 harness disconnected
During drum potential sensor calibration when adjusting the • Potential sensor
314 drum potential (VH) for LD power adjustment, the first time the connector defective or
VH pattern is made, the drum potential sensor detects that disconnected
VH is more than 500V: VH > |–500 + VL + 130| V • IOB defective
• OPC connector
defective
• LD defective
defective
During drum potential sensor calibration, when –100V is connector defective or
315
applied to the drum, the output value is out of the prescribed disconnected
range • IOB defective
• OPC connector
defective
pack defectiv
defective
During drum potential sensor calibration, when –800V is connector defective or
316
applied to the drum, the output value is out of the prescribed disconnected
range. • IOB defective
• OPC connector
defective
pack defective
317
During drum potential sensor calibration, when VL is adjusted, defective
8
the pattern surface potential VL pattern is not within range 0V • Potential sensor
~ –400V. (VL is the potential after exposing a white pattern.) harness disconnected
connector defective or
disconnected
• IOB defective
• OPC connector
defective
pack defective
pack defective
• BICU board defective
F-GATE error
• PCI bus between
321 The laser writing signal (F-GATE) for the IPU does not go
controller board, BICU
LOW within 60 s.
board defective
• Harness between
detector and I/F
disconnected or
Laser synchronization detector error
damaged
After the polygon motor reaches standard rotation speed and
322 • Detector is installed
the LD unit fires for 500 ms, the laser synchronization
incorrectly
detector does not generate a signal
• Detector board is
defective
9

• Harness between I/F and
polygon motor disconnected
Polygon mirror motor error 1
or defective
335 The ready signal does not go low within 20 s after the
• Polygon motor or polygon
polygon mirror motor turns on or changes speed.
motor driver defective
• Harness between I/F and
polygon motor disconnected
Polygon mirror motor error 2
or defective
336 The ready signal does not go high within 20 s after the
polygonal mirror motor turns off.
• Noise on the line where the
polygon ready signal
Polygonal mirror motor error 3
(XSCRDY) is transmitted.
The XSCRDY signal goes high while the polygon
• Harness between the
337 mirror motor turns on, even though there was no
polygon motor and I/F
request to either turn off the motor or change the
disconnected or defective.
motor speed.
• Noise on the linef where the
polygon ready signal
(XSCRDY) is transmitted.
Polygonal mirror motor error 4 • Harness between the
338 While the polygon motor is rotating, the XSCRDY polygon motor and I/F
signal goes high during exposure disconnected or defective.
• TD sensor defective
• TD sensor harness
disconnected
• TD sensor connector
TD sensor output error
disconnected or defective
TD sensor output voltage (Vt), measured during each
340 • IOB defective
copy cycle, is detected 10 times at one of the following
• Toner bottle motor defective
levels: Vt = 0.5 volts or lower Vt = 4.0 volts or higher
Note: When the TD sensor is
defective, the toner supply is
controlled using pixel count
and the ID sensor.
TD sensor adjustment error 1 • TD sensor defective
During the TD sensor auto adjustment, the TD sensor • TD sensor harness
output voltage (Vt) is 2.5 volts or higher even though disconnected
341
the control voltage is set to the minimum value (PWM • TD sensor connector
= 0). When this error occurs, SP2-906-1 reads 0.00V. disconnected or defective
Note: This SC is released only after correct • IOB defective
10
adjustment of the TD sensor has been achieved. • Toner bottle motor defective
Switching the machine off and on will cancel the SC Note: When the TD sensor is
display, but does not release ID sensor toner supply. defective, the toner supply is
controlled using pixel count
and the ID sensor.
TD sensor adjustment error 2
During the TD sensor auto adjustment, the TD sensor
• TD sensor defective
output voltage (Vt) does not enter the target range (3.0
• TD sensor harness
± 0.1V) within 20 s. When this error occurs, the display
disconnected
342 of SP2-906-1 reads 0.00V. Note: This SC is released
• TD sensor connector
only after correct adjustment of the TD sensor has
disconnected or defective
been achieved. Switching the machine off and on will
• IOB defective
cancel the SC display, but does not release ID sensor
toner supply.
• Development power pack
Development output abnormal
defective
The high voltage applied to the development unit is
345 • Development bias leak due
detected 10 times higher than the upper limit (45%) of
to poor connection, defective
PWM.
connector
• ID sensor defective
• ID sensor harness
disconnected
• ID sensor connector
ID sensor error 1 defective
One of the following ID sensor output voltages was • IOB defective
350
detected twice consecutively when checking the ID • ID sensor pattern not written
sensor pattern. Vsp . 2.5V Vsg < 2.5 Vsp = 0V Vsg = 0 correctly
• Incorrect image density
• Charge power pack
defective
• ID sensor dirty
disconnected
ID sensor error 2
defective • IOB defective
The ID sensor output voltage is 5.0V and the PWM
351 • ID sensor pattern not written
signal input to the ID sensor is 0 when checking the ID
correctly
sensor pattern.
defective
• ID sensor dirty
ID sensor error 3 • ID sensor harness
For 2 s during the ID sensor pattern check, the ID disconnected
352
sensor pattern edge voltage is not 2.5V or the pattern • ID sensor connector
edge is not detected within 800 ms. defective
• IOB defective
11
• ID sensor pattern not written

correctly
defective
• ID sensor dirty
disconnected
ID sensor error 4 • ID sensor connector
One of the following ID sensor output voltages is defective
detected at ID sensor initialization. . Vsg < 4.0V when • IOB defective
353
the maximum PWM input (255) is applied to the ID • ID sensor pattern not written
sensor. . Vsg . 4.0V when the minimum PWM input (0) correctly
is applied to the ID sensor. • Incorrect image density
defective
• ID sensor dirty
disconnected
defective
ID sensor error 5
• IOB defective
354 Vsg falls out of the adjustment target (4.0 ± 0.2V)
• ID sensor pattern not written
during Vsg checking
correctly
defective
• ID sensor dirty
• Potential sensor defective
• Potential sensor harness
defective
ID sensor error 6 disconnected
The Vp value, which measures the reflectivity of the ID • IOB defective
355
sensor pattern, was not in the range of –70V to – • OPC unit connector
400V. defective
• Charge corona power pack
defective
• Charge corona wire dirty,
broken
• Transfer power pack
defective
Transfer output abnormal
• Transfer current terminal,
401 When the transfer is output, the feedback voltage
transfer power pack
remains higher than 4V for 60 ms.
disconnected, damaged
connector
12

• Transfer power pack defective
Transfer output abnormal release detection
• Transfer unit harness
When the transfer is output, there is hardly any
402 disconnected
feedback voltage within 60 ms even with
• Transfer connector loose,
application of 24% PWM.
defective
Quenching lamp error • Quenching lamp defective
At the completion of auto process control • Quenching lamp harness
430 initialization, the potential of the drum surface disconnected
detected by the potential sensor is more than – • Quenching lamp connector loose,
400V, the prescribed value. defective
Main motor lock
• Drive mechanism overloaded
440 The main motor lock signal remains low for 2
• Motor driver board defective
seconds while the main motor is on.
Development motor lock • Drive mechanism overloaded due
The development motor lock signal remains to toner clumping in the wasted
441
high for 2 seconds while the development motor toner path
is on. • Motor driver board defective
Main fan error • Fan motor overloaded due to
490 The main fan motor lock signal goes high for 5 s obstruction
while the fan is on. • Fan connector disconnected
• Waste toner transport has stopped
Toner recycling unit error
due to motor overload
495 Encoder pulse does not change for 3 s after the
• Toner end sensor detective,
main motor switches on.
disconnected
Toner collection bottle errorThe toner collection • No toner collection bottle set
496 bottle set switch remains off when the front door • Poor connection of the switch
is closed. connector
Toner collection motor error • Toner pump motor defective
497 The toner collection motor connector set signal • Motor connector loose,
remains off for 1 s. disconnected
• Tray lift motor defective,
disconnected
Tray 1 lift malfunction • Paper or other obstacle trapped
• The lift sensor is not activated within 10 between tray and motor
seconds after the tray lift motor starts lifting the • Pick-up solenoid disconnected,
bottom plate. blocked by an obstacle
501 • When the tray lowers, the tray lift sensor does • Too much paper loaded in tray
not go off within 1.5 sec. Note (B246)
• Tray overload detected when the tray is set. • At first, the machine displays a
• The lower limit sensor of the LCT does not message asking the operator to
detect the lower limit within 10 sec. reset the tray.
• This SC will not display until the
operator has pulled the tray out and
13
pushed it in 3 times.
• If the operator cycles the machine
off/on before the 3rd opening and
closing of the tray, the 3-count is
reset.
• Tray lift motor defective or
disconnected
• Paper or other obstacle trapped
between tray and motor
• Pick-up solenoid disconnected or
blocked by an obstacle
Tray 2 lift malfunction
• Too much paper loaded in tray
• The lift sensor is not activated within 10
Note (B246)
seconds after the tray lift motor starts lifting the
• At first, the machine displays a
502 bottom plate.
message asking the operator to
• When the tray lowers, the tray lift sensor does
reset the tray.
not go off within 1.5 sec.
• Tray overload detected when the tray is set.
reset.
disconnected
Note (B246)
503 bottom plate.
reset the tray.
• Tray overload detected when the tray is set.
reset.
disconnected
504 bottom plate.
• Tray overload detected when the tray is set
Note (B246)
14

reset the tray.
reset.
LCT feed motor malfunction
• Feed motor defective
One of the following conditions is detected:
• Feed motor connector
• The LD signal from the feed motor is detected
507 disconnected
abnormal for 50 ms after the motor switches on.
• Obstacle interfering with
• At power on, the motor is detected loose or
mechanical movement of motor.
disconnected
LCT tray malfunction
One of the following conditions is detected:
• When the bottom plate is lifted, the upper limit
sensor does not come on for 18 s. • Tray lift motor defective or
• When the bottom plate is lowered, the lower connector disconnected
limit sensor does not come on for 18 s. • Lift sensor defective or
510 • After lift begins, the upper limit sensor does not disconnected
switch on before the pick-up solenoid switches • Pick-up solenoid defective or
on. disconnected
• The paper end sensor switches on during lift • Paper end sensor defective
and the upper limit sensor does not switch on
for 2.5 s, and a message prompts user to reset
paper.
• Rear fence motor defective or poor
connection
• Paper or other obstacle interfering
with operation of the sensors
Tandem rear fence motor error between tray and motor
One of the conditions is detected: • Motor mechanical overload due to
• The return sensor does not switch on within 10 obstruction
sec. after the rear fence motor switches on. • Return sensor or HP sensor
515
• The HP sensor does not switch on 10 sec. defective or dirty Note (B246)
after the rear fence motor switches on. • This problem will not issue the SC
• The HP sensor and return sensor switch on at code on the operation panel.
the same time. • The machine will prompt the
operator to reset tray by opening
and closing it.
• If the problem persists, the
machine will display again and the
tray cannot be used.
15
Duplex jogger motor error 1 • Paper or other obstacle has

When the jogger fence moves to the home jammed mechanism
520 position, the jogger HP sensor does not turn on • Sensor connector disconnected or
even if the jogger fence motor has moved the defective
jogger fence 153.5 mm • Sensor defective
Duplex jogger motor error 2 • Paper or other obstacle has
When the jogger fence moves from the home jammed mechanism
521 position, the jogger fence HP sensor does not • Sensor connector disconnected or
turn off even if the jogger motor has moved the defective
jogger fence 153.5 mm. • Sensor defective
Fusing exit motor error • Motor lock caused by physical
531 The PLL lock signal was low for 2 seconds overload
during motor operation. • Motor drive PCB defective
• Thermistor open
• Thermistor connector defective
Fusing thermistor open
• Thermistor damaged, or out of
541 The fusing temperature detected by the center
position
thermistor was below 0°C for 7 sec.
• Fusing temperature –15% less than
the standard input voltage
Fusing temperature warm-up error
One of the following occurred:
• After power on, or after closing the front door,
the hot roller does not reach the 100°C control
temperature within 25 s. • Fusing lamp disconnected
542 • 5 sec. after temperature rise started, • Thermistor warped, out of position
temperature remained below 21°C after 5 • Thermostat not operating
samplings.
• Fusing unit did not attain reload temperature
within 48 sec. of the start of fusing temperature
control.
Fusing lamp overheat error 1 (software)
• PSU defective
Central thermistor detected a temperature of
240°C at the center of the hot roller. Fusing
• BICU defective
temperature control software error
Fusing lamp overheat error 1 (hardware)
• PSU defective
The central thermistor or an end thermistor
detected a temperature of 250°C on the hot
• BICU defective
roller.
Fusing lamp overheat error 2
After hot roller reaches warmup temperature, • Thermistor damaged, or out of
545 the fusing lamps remained on at full capacity position
for 11 samplings (1.8 sec. duration) while the • Fusing lamp disconnected
hot roller was not rotating.
Zero cross signal malfunction
547 One of the following conditions is detected 10 • Noise on the ac power line
times:
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• When the main switch is on, the frequency

measured by the number of zero cross signals
for 500 ms is larger than 66Hz or smaller than
45 Hz.
• The interval between one zero cross signal
and the next is 7.5 ms or shorter 3 times
consecutively for 500 ms.
Fusing Web End • Web end (requires replacement)
Web end detected 5 times within 500 ms and • Web end sensor defective Note:
550 web motor continues to rotate 40 s. If web end After replacing the web with a new
is detected for another 500 ms, then the SC is one, reset SP1902 001 to "0" to
logged. release SC550.
Fusing thermistor error 1
• Thermistor disconnected
551 The end thermistor (contact type) was less
• Thermistor connector defective
than 0C (32F) for more than 7 seconds.
The end thermistor (contact type) could not
detect:
• 100°C 25 seconds after the start of the
• Fusing lamp disconnected
warmup cycle.
552 • Thermistor bent, damaged
• A change in temperature more than than 16
• Thermistor position incorrect
degrees for 5 seconds.
• The reload temperature with 56 seconds after
the start of the fusing temperature control
cycle.
The end thermistor (contact type) was at 240°C • PSU defective
553 (464°F) for more than 1 second. The • IOB control board defective
temperature is read 10 times every sec. (at 0.1 • BICU control board defective
sec. intervals).
Fusing lamp error
• Thermistor bent, out of position
After the start of the warmup cycle, a fusing
555 • Fusing lamp disconnected
lamp was at full power for 1.8 seconds but the
• Circuit breaker opened
hot roller did not turn.
Zero cross signal error • No action required. The SC code is
557 High frequency noise was detected on the logged and the operation of the
power line. machine is not affected.
ver
defective
17
BICU - ADF communication/timeout abnormal

After 1 data frame is sent to the ADF, an ACK • Serial line connection unstable
610
signal is not received within 100 ms, and is not • External noise on the line
received after 3 retries.
BICU - ADF communication/break reception
• Serial line connection unstable
abnormal
611 • Harness disconnected or
During communication a break (Low) signal was
defective
received from the ADF.
BICU - ADF communication/command abnormal
• A software error, result of an
612 A command that cannot be executed was sent
abnormal procedure.
from the main machine to the ADF.
BICU - ADF communication/timeout error
After 1 data frame is sent to the finisher MBX, an • Serial line connection unstable
620
ACK signal is not received within 100 ms, and is • External noise on the line
not received after 3 retries.
BICU - Finisher communication/break error
During communication with the finisher MBX, the • Serial line connection unstable
621
BICU received a break (Low) signal from the • External noise on the line
finisher.
BICU - Tray 1~4 communication/timeout error
After 1 data frame is sent to the trays, an ACK • Serial line connection unstable
623
BICU - Tray 1~4 communication/break reception
error • Serial line connection unstable
624
During communication with the finisher trays, the • External noise on the line
BICU received a break (Low) signal.
BICU - LCT communication/timeout error
After 1 data frame is sent to the LCT, an ACK • Serial line connection unstable
626
BICU - LCT communication/break reception error
• Serial line connection unstable
627 During communication with the LCT, the BICU
• External noise on the line
received a break (Low) signal.
Check the following for a
machine that is using Cumin
NRS Modem Communication Error (NRS modem):
One of the following factors could be the cause of • An error was returned during
this error: the dialup connection
650 • In the User Tools, check the settings for the dial- • A network was detected at
up user name and dial up password. startup
• Modem has been disconnected. • At startup the machine
• Modem board disconnected detected that the NIB was
disabled, or did not detect a
modem board
18
Illegal Remote Service Dial-up • Software bug

651 An expected error occurred when Cumin-M dialed • No action is required because
up the NRS Center only the count is logged

• Check the connections
Engine startup error between BICU and
The machine engine, controlled by the BICU (Base Image controller
670 Control Unit), was operating incorrectly when the machine was • BICU defective
switched on or returned to normal operation from the energy • Controller board
save mode. defective
• PSU defective
• Controller stalled
• Controller installed
Controller startup error
incorrectly
• After power on, the line between the controller and the
• Controller board
672 operation panel did not open for normal operation.
defective
• After normal startup, communication with the controller
• Operation panel
stopped.
harness disconnected or
defective
• Pick-up roller HP
sensor defective
ADF original pick-up error 1 • Pick-up motor defective
700 Pick-up roller HP sensor signal does not change after the pick- • Timing belt slipping,
up motor has turned on. out of position
• ADF main board
defective
• Bottom plate position
sensor defective
ADF bottom plate motor error
• Bottom plate HP
• Bottom plate position sensor does not detect the plate after
sensor defective
701 the bottom plate lift motor switches on to lift the plate.
• Bottom plate motor
• Bottom plate HP sensor does not detect the plate after the
defective
bottom plate motor reverses to lower the plate.
• ADF main board
defective
• Finisher transport
motor defective
Finisher transport motor error
• Transport motor
The encoder pulse of the finisher transport motor does not
720 harness disconnected,
change state (high/low) within 600 ms and does not change
or defective
after 2 retries.
• Finisher main board
defective
Finisher jogger motor error • Jogger HP sensor
• The finisher jogger HP sensor remains de-activated for more defective
721
1,000 pulses when returning to home position. • Jogger mechanism
• The finisher jogger HP sensor remains activated for more overload
19
than 1,000 pulses when moving away from home position • Jogger motor defective
(not rotating)
defective
• Harness disconnected
or defective
• Stack feed-out belt HP
sensor loose, broken,
Feed-Out Belt Motor (B478) defective
723 The pawl of the feed-out belt did not return to the home • Feed-out belt motor
position during the prescribed time after 2 attempts to detect defective
• Finisher control board
defective
• Staple hammer HP
sensor loose, broken,
defective
• Electrical overload on
Finisher staple hammer motor error (B478)
the stapler drive PCB
724 The staple hammer motor did not return to the home position
elect
within the prescribed time (340 ms).
• Staple hammer motor
defective
defective
• Stack feed-out HP
sensor defective
• Harness disconnected
Finisher stack feed-out motor error B140
or defective
The stack feed-out belt HP sensor does not activate within the
725 • Stack feed-out motor
prescribed number of pulses after the stack feed-out motor
defective
turns on and does not activate after 2 retries.
defective
• Motor overload
• Exit guide open sensor
loose, broken, defective.
Exit guide motor B246
• Exit guide motor
725 The status of the exit guide sensor did not change at the
defective
prescribed time during operation of the exit guide.
defective
• Upper tray paper
height sensor defective
Finisher upper tray lift motor error B140 • Sensor harness
The paper height sensor does not activate within the disconnected, defective
726
prescribed time after the upper tray lift motor turns on, or the • Tray lift motor defective
sensor remains on after the motor reverses to lower the tray. • Finisher main board
defective
• Tray lift motor overload
726 Front shift jogger motor error (B703) B246 • Shift jogger motor
20
The sides fences do not retract within the prescribed time after disconnected, defective
the shift jogger motor switches on. The 1st detection failure • Shift jogger motor
issues a jam error, and the 2nd failure issues this SC code. overloaded due to
obstruction
• Shift jogger HP sensor
disconnected, defective
• Stapler rotation motor
defective
• Poor stapler rotation
Finisher stapler rotation motor error B140 motor connection
The stapler motor switches on but the motor does not return to • Stapler rotation sensor
727
the home position within the prescribed number of pulses. defective
After 2 counts, the SC is logged as a jam. • Finisher main board
defective
• Rotation motor
overload
• Motor harness
Rear shift jogger motor (B703) B246 disconnected, loose,
The side fences do not retract within the prescribed time after defective
727
the shift jogger motor switches on. The 1st detection failure • Motor defective
issues a jam error, and the 2nd failure issues this SC code. • Motor overload
• HP defective
• Motor harness
Shift jogger retraction motor error (B703) B246 disconnected, loose,
The side fences do not retract within the prescribed time after defective
728
the retraction motor switches on. The 1st detection failure • Motor defective
issues a jam error, and the 2nd failure issues this SC code. • Motor overload
• HP defective

• Punch HP sensor
defective
• Sensor harness
disconnected,
Finisher punch motor error defective
729 The punch HP sensor does not activate within the prescribed • Punch motor
time after the punch motor turns on. defective
defective
• Poor punch motor
overload
• Stapler HP sensor
Finisher stapler movement motor error B140
defective
The stapler HP sensor does activate within the prescribed time
730 • Sensor harness
after the stapler motor turns on and moves the stapler away
disconnected,
from home position. After 2 counts, the SC is logged as a jam.
defective
21
• Stapler movement
motor defective
defective
• Stapler movement
motor overload
• Shift tray HP sensor
of the upper tray
disconnected,
Finisher Tray 1 shift motor error B246 defective
The shift roller HP sensor of the upper tray does not activate • Shift tray motor of the
730 within the prescribed time after the shift tray starts to move upper tray is
toward or away from the home position. The 1st detection failure disconnected,
issues a jam error, and the 2nd failure issues this SC code defective
• Shift tray motor of the
upper tray overloaded
due to obstruction
• Shift roller HP sensor
defective
• Sensor harness
disconnected,
Finisher shift roller motor error
defective
The shift roller HP sensor does not activate within the
732 • Shift roller motor
prescribed time after the shift roller motor turns on. After 2
defective
counts, the SC is logged as a jam.
defective
• Shift roller motor
overload
• Paper height sensor
1 or 2 defective
• Sensor harness
Finisher lower tray lift motor error
disconnected,
After the lift motor switches on to lift the tray, paper height
defective
sensor 2 does not detect the top of the paper stack, or after the
733 • Tray lift motor
motor reverses to lower the stack the top of the stack remains
defective
detected (the status of paper height sensor 1 does not change).
After 2 counts, the SC is logged as a jam.
defective
• Tray lift motor
overload
• Jogger HP sensor
Finisher pre-stack motor error defective
• The pre-stack motor starts but does not return to the home • Sensor harnesses
position within 400 pulses. After 2 counts, the SC is logged as a disconnected,
735 jam. defective
• Motor does not return to the home position within 280 pulses • Pre-stack motor
immediately before or after prestacking. After 2 counts, the SC defective
is logged as a jam. • Finisher main board
defective
22
• Pre-stack motor
overload
• Guide plate HP
sensor defective
• Sensor harness
disconnected,
Finisher paper exit guide plate motor error
defective
The paper exit guide plate motor starts but the paper exit guide
736 • Paper exit guide plate
plate HP sensor does not activate within 750 ms. After 2 counts,
motor defective
the SC is logged as a jam
defective
• Guide plate motor
overload
• Staple waste hopper
Trimmed staple waste hopper full full
737
The hopper that holds the waste from staple trimming is full. • Staple waste sensor
defective
• HP sensor defective
• Harness
disconnected,
Finisher pressure plate motor error
defective
738 The pressure plate motor switches on but does not return to the
• Motor defective
home position within the prescribed time after 2 counts
defective
• Motor overload
• Plate HP sensor
defective
• Harness
disconnected,
Finisher folder plate motor error defective
739 The folder plate motor turns on but the plate does not return to • Folder plate motor
the home position within the prescribed time for 2 counts defective
defective
• Folder plate motor
overload
• Harness
disconnected,
defective
Finisher front saddle-stitch stapler motor error B140
• Stapler motor
740 Saddle-stitch stapler motor fails to operate within 450 ms within
defective
2 counts..
defective
• Stapler motor
overload
740 Finisher corner stapler motor error B246 • Staple jam
23
The stapler motor does not switch off within the prescribed time • Number of sheets in
after operating. The 1st detection failure issues a jam error, and the stack exceeds the
the 2nd failure issues this SC code. limit for stapling
• Stapler motor
disconnected,
defective
• Harness
disconnected,
defective
Finisher rear saddle-stitch stapler motor error B140
• Stapler motor
741 Saddle-stitch stapler motor fails to operate within 450 ms within
defective
2 counts..
defective
• Stapler motor
overload
disconnected,
defective
Finisher corner stapler rotation motor error B246
The stapler does not return to its home position within the
741 overloaded due to
specified time after stapling. The 1st detection failure issues a
obstruction
jam error, and the 2nd failure issues this SC code.
• Stapler rotation HP
sensor disconnected,
defective
• HP sensors defective
• Harness
disconnected,
Finisher jogger side fence motor error B140
defective
742 The jogger motor turns on but the side fences to not return to
• Motor defective
the home position within 340 pulses for 2 counts.
defective
• Motor overload

• Stapler movement motor
Finisher stapler movement motor error B246
The stapler HP sensor is not activated within the
• Stapler movement motor
742 specified time after the stapler motor turned on. The
overloaded due to bstruction
1st detection failure issues a jam error, and the 2nd
• Stapler HP sensor
failure issues this SC code.
Finisher shift motor errors B140 • HP sensor of shift jogger
For the optional jogger unit for the B706 finisher: motor, harness, connector
743 During the return operation, the shift jogger motor or defective, or motor disconnected
shift jogger fence lift motor did not return to the home • HP sensor, harness, connector
position within the set number of pulses of retraction motor defective, or
24
motor disconnected
• Shift jogger motor defective
• Shift jogger fence lift motor
defective
• Finisher main control board
defective
Booklet stapler motor error 1 B246
• Front motor disconnected,
The front stapler unit saddle-stitch motor does not start
defective
743 operation within the specified time. The 1st detection
• Front motor overloaded due to
failure issues a jam error, and the 2nd failure issues
obstruction
this SC code.
Booklet stapler motor error 2 B246
• Rear motor disconnected,
The rear stapler unit saddle-stitch motor does not start
defective
744 operation within the specified time. The 1st detection
• Rear motor overloaded due to
obstruction
this SC code.
• Bottom plate position sensor
Cover interposer bottom plate motor error B140 defective
• The bottom plate motor turns on to raise the bottom • Bottom plate HP sensor
plate but the plate position sensor does not detect the defective
750 plate within 3 s. • Bottom plate motor defective
• The bottom plate motor reverses to lower the bottom • Cover sheet feeder main board
plate but the bottom plate HP sensor does not detect defective
the plate within 3 s. • Harnesses disconnected,
defective
• Tray lift motor disconnected,
Finisher tray 1 (upper tray lift) motor error B246 defective • Upper tray paper
The upper tray paper height sensor does not change height sensor disconnected,
750 its status with the specified time after the tray raises or defective
lowers. The 1st detection failure issues a jam error, • Finisher main board connection
and the 2nd failure issues this SC code. to motor loose
• Finisher main board defective
• Upper stopper motor defective
• Upper stopper motor
disconnected, connector
Z-Folding unit error 3 B140
defective
753 The HP sensor of the upper stopper motor does not go
• Upper stopper motor HP
off after the stopper moved 128.7 mm.
sensor disconnected, defective
• Z-Fold main control board
defective
• Motor harness disconnected,
loose, defective
Return roller motor error B246
• Motor overloaded
753 Occurs during the operation of the lower tray pressure
• Home position sensor harness
motor.
disconnected, loose, defective
• Home position defective
754 Z-Folding unit error 4 B140 • Fan motor defective
25
2000 ms after the fan motor switched on, the lock • Fan motor disconnected
signal did not release. • Fan motor locked because of
too much load
defective
• Fan motor connected loose,
Z-Fold Unit Fan Motor Error B246
broken defective
754 The motor lock signal failed to release within 2 sec.
• Fan motor defective
after the Z-fold unit fan motor turned on.
• Fan blocked by an obstruction
• Paper dust on the sensor
• Sensor disconnected, defective
Z-Folding unit error 5 B140 • Reflector plate dirty, or out of
755
The fold timing sensor does not operate correctly. position
defective
• Paper dust on the sensor
• Sensor disconnected, defective
Z-Folding unit error 6 • Reflector plate dirty, or out of
756
The leading edge sensor does not operate correctly. position
defective
Z-Folding unit error 7
• EEPROM defective, replace Z-
757 The machine could not write to the EEPROM two
Fold main control board
times (one after the other).
• Punch HP sensor
Finisher punch motor error
The punch HP sensor is not activated within the
• Punch motor disconnected,
760 specified time after the punch motor turned on. The 1st
defective
detection failure issues a jam error, and the 2nd failure
• Punch motor overload due to
issues this SC code.
obstruction
• Folder plate HP sensor
Finisher folder plate motor error
The folder plate moves but is not detected at the home
• Folder plate motor
761 position within the specified time. The 1st detection
• Folder plate motor overloaded
this SC code.
due to obstruction.
26

• Pressure plate HP
Finisher pressure plate motor error
defective
Pressure plate motor operating but the plate is not detected
• Pressure plate motor
762 at the home position within the specified time. The 1st
• Pressure plate motor
overloaded due to
obstruction
Punch movement motor error • Motor harness
Occurs during operation of the punch unit. The 1st disconnected, loose,
763
detection failure issues a jam error, and the 2nd failure defective
issues this SC code • Motor defective
Paper position sensor slide motor error • Motor harness
Occurs during operation of the punch unit. The 1st disconnected, loose,
764
detection failure issues a jam error, and the 2nd failure defective
issues this SC code. • Motor defective
• Motor harness
Folding unit bottom fence lift motor
disconnected, loose,
765 The 1st detection failure issues a jam error, and the 2nd
defective
failure issues this SC code
• Motor defective
• Motor harness
Clamp roller retraction motor error
766 The 1st detection failure issues a jam error, and the 2nd
defective
failure issues this SC code
• Motor defective
• Motor harness
Stack junction gate motor error
Occurs during operation of the punch unit. The 1st
767 defective
• Motor overload
• Motor defective
Cover interposer tray bottom plate motor error • Bottom plate position
• After the motor starts to raise the bottom plate, the bottom sensor, disconnected,
plate position sensor does not detect the plate at the defective
770
specified time (3 s). • Bottom plate HP
• After the motor starts to lower the bottom plate, the bottom sensor disconnected,
plate HP sensor does not detect the bottom plate defective
• Feed motor
Z-Fold feed motor error disconnected, defective
780 The feed motor does not attain the prescribed speed within • Feed motor overloaded
the specified time. due to obstruction
• Feed motor lock
• Lower stopper motor
Z-Fold lower stopper motor disconnected, defective
781 The lower stopper motor does not attain the prescribed • Lower stopper motor
speed within the specified time. overloaded due to
obstruction
27
• Lower stopper HP
defec
• Upper stopper motor
Z-Fold upper stopper motor • Upper stopper motor
The upper stopper was not detected at the home position overloaded due to
782
after the motor remained on long enough to move it 128.7 obstruction
mm. • Upper stopper HP
defective
• Fold timing sensor
connector loose, broken,
defective
Z-fold timing unit fold timing sensor adjustment error • Fold timing sensor
784 The A/D (Digital/Analog) input value did not change even defective
after the D/A (Digital/Analog) output value changed. • Fold timing sensor,
mylar covered with
paper dust
• Mylar disconnected
• Leading edge sensor
connector loose, broken,
defective
Z-fold leading edge sensor adjustment error • Leading edge sensor
785 The A/D input value did not change even after the D/A defective
output value changed • Leading edge sensor,
mylar covered with
paper dust
• Mylar disconnected
Z-fold EEPROM error
786 The write operation to the Z-folding EEPROM failed after 2 • EEPROM defective
attempts
• If the hopper is full,
empty the hopper
Finisher staple trimming hopper full
790 • If the hopper is not full,
The staple waste hopper is full of cut staples
the hopper full sensor is
Monitor Error • OS Flash ROM data
This is a file detection and electronic file signature check defective; change the
error when the boot loader attempts to read the controller firmware
817
selfdiagnostic module, system kernel, or root system files • SD card data
from the OS Flash ROM, or the items on the SD card in the defective; use another
controller slot are false or corrupted. SD card

818 Watchdog error • System program defective;
28
While the system program is running, a bus hold or switch off/on, or change the
interrupt program goes into an endless loop, controller firmware if the problem
preventing any other programs from executing. cannot be solved
• Controller board defective
• Controller option malfunction
Fatal kernel error • System program defective
Due to a control error, a RAM overflow occurred • Controller board defective
819
during system processing. One of the following • Optional board defective
messages was displayed on the operation panel. • Replace controller firmware
Self-diagnostic error 2: ASIC
The ASIC provides the central point for the control of
821 bus arbitration for CPU access, for option bus and
SDRAM access, for SDRAM refresh, and for
management of the internal bus gate.
822 Self-diagnostic error 3: HDD
• NVRAM defective
Self-diagnostic error 4: NVRAM • Controller board defective
824 NVRAM device does not exist, NVRAM device is • NVRAM backup battery
damaged, NVRAM socket damaged exhausted
• NVRAM socket damaged
826 Self-diagnostic error 6: NVRAM (option NVRAM)
Self-diagnostic error 7: ROM
• Measuring the CRC for the boot monitor and • Software defective
828 operating system program results in an error. • Controller board defective
• A check of the CRC value for ROMFS of the entire • ROM defective
ROM area results in an error
833 Self-diagnostic error 8: Engine I/F ASIC
834 Self-diagnostic error 9: Optional Memory RAM DIMM
Net I/F error
• IP address setting incorrect
• Duplicate IP addresses.
850 • NIB (PHY) board defective
• Illegal IP address.
• Driver unstable and cannot be used on the network.
• NIB (PHY), LINK module
IEEE 1394 I/F error
defective; change the Interface
851 Driver setting incorrect and cannot be used by the
Board
1394 I/F.
Wireless LAN Error 1
During machine start-up, the machine can get access • Wireless LAN card missing (was
853
to the board that holds the wireless LAN, but not to removed)
the wireless LAN card (802.11b or Bluetooth).
Wireless LAN Error 2
During machine operation, the machine can get • Wireless LAN card missing (was
854
access to the board that holds the wireless LAN, but removed)
not to the wireless LAN card (802.11b or Bluetooth).
29
Wireless LAN error 3 • Wireless LAN card defective

855 An error was detected on the wireless LAN card • Wireless LAN card connection
(802.11b or Bluetooth). incorrect
Wireless LAN error 4 • Wireless LAN card defective
856 An error was detected on the wireless LAN card • PCI connector (to the mother
(802.11b or Bluetooth). board) loose
30

USB I/F Error
• Bad USB card connection
857 The USB driver is not stable and caused an
• Replace the controller board
error.
HDD startup error at main power on
• HDD is connected but a driver error is • HDD is not initialized
860 detected. • Level data is corrupted
• The driver does not respond with the status of • HDD is defective
the HDD within 30 s.
• Harness between HDD and board
HDD re-try failure
At power on with the HDD detected, power
• HDD power connector
861 supply to the HDD is interrupted, after the HDD
disconnected
is awakened from the sleep mode, the HDD is
• HDD defective
not ready within 30 s.
• HDD defective
Note: If the bad sectors are
HDD data read failure generated at the image partition,
The data written to the HDD cannot be read the bad sector information is written
863
normally, due to bad sectors generated during to NVRAM, and the next time the
operation HDD is accessed, these bad
sectors will not be accessed for
read/write operation.
HDD data CRC error
During HDD operation, the HDD cannot respond
864 to an CRC error query. Data transfer did not • HDD defective
execute normally while data was being written to
the HDD.
HDD access error
865 HDD responded to an error during operation for • HDD defective
a condition other than those for SC863, 864.
SC card error 1: Confirmation
The machine detects an electronic license error
in the application on the SD card in the
controller slot immediately after the machine is
turned on. The program on the SD card contains • Program missing from the SD card
866 electronic confirmation license data. If the • Download the correct program for
program does not contain this license data, or if the machine to the SD card
the result of the check shows that the license
data in the program on the SD card is incorrect,
then the checked program cannot execute and
this SC code is displayed.
SD card error 2: SD card removed
The SD card in the boot slot when the machine • Insert the SD card, then turn the
867
was turned on was removed while the machine machine off and on.
was on.
31
• SD card not inserted correctly

• SD card defective
SD card error 3: SC card access • Controller board defective
868
An error occurred while an SD card was used. Note: If you want to try to reformat
the SC card, use SD Formatter Ver
1.1
Address book data error
Address book data on the hard disk was • Software defective. Turn the
detected as abnormal when it was accessed machine off/on. If this is not the
870 from either the operation panel or the network. solution for the problem, then
The address book data cannot be read from the replace the controller firmware.
HDD or SD card where it is stored, or the data • HDD defective.
read from the media is defective.
HDD mail send data error
• Do SP5832-007 (Format HDD –
An error was detected on the HDD immediately
873 Mail TX Data) to initialize the HDD.
after the machine was turned on, or power was
• Replace the HDD
turned off while the machine used the HDD.
• Turn the main switch off/on and try
Delete All error 1: HDD
the operation again.
A data error was detected for the HDD/NVRAM
• Install the Data Overwrite Security
874 after the Delete All option was used. Note: The
Unit again. For more, see section
source of this error is the Data Overwrite
“1. Installation”.
Security Unit B660 running from an SD card.
• HDD defective
Delete All error 2: Data area
An error occurred while the machine deleted
• Turn the main switch off/on and try
875 data from the HDD. Note: The source of this
the operation again.
error is the Data Overwrite Security Unit B660
running from an SD card.
File Format Converter (MLB) error
880 A request to get access to the MLB was not • MLB defective, replace the MLB
answered within the specified time.
• NVRAM incorrect type
Electrical total counter error • NVRAM defective
900 The total counter contains something that is not • NVRAM data scrambled
a number. • Unexpected error from external
source

• Mechanical total
counter defective
Mechanical total counter error
901 • Mechanical total
The mechanical counter is not connected.
counter connector not
connected
910 ... External Controller Error • Please refer to the
914 The external controller alerted the machine about an error. instructions for the
32
external controller.
• Power outage at the
External Controller Error 6
EFI controller
While EAC (External Application Converter), the conversion
• EFI controller was
919 module, was operating normally, the receipt of a power line
rebooted
interrupt signal from the FLUTE serial driver was detected, or
• Connection to EFI
BREAK signal from the other station was detected.
controller loo
• Software defective;
Printer error 1 turn the machine off/on,
920 An internal application error was detected and operation or change the controller
cannot continue. firmware
• Insufficient memory
Printer error 2
• Font not on the SC
921 When the application started, the necessary font was not on
card
the SD card.
• HDD defective
NetFile Function Error
• Power supply to
• The NetFile file management on the HDD cannot be used,
machine cut occurred
or a NetFile management file is corrupted and operation
while writing data to
cannot continue.
HDD
925 • The HDDs are defective and they cannot be debugged or
• Software error
partitioned, so the Scan Router functions (delivery of received
• Please refer to the
faxes, document capture, etc.), Fabric services, and other
detailed descriptions
network functions cannot be used.( HDD status codes
below for recovery
displayed on the debug console are described below.)
procedures.
Scanner image setting error
953 The settings required for image processing using the scanner • Software defective
are not sent from the IPU.
Printer image setting error
954 The settings required for image processing using the printer • Software defective
controller are not sent from the IPU.
Memory setting error
955 The settings that are required for image processing using the • Software defective
memory are not sent from the IPU.
Printer ready error
964 The print ready signal is not generated for more than 17 • Software defective
seconds after the IPU received the print start signal.
• Controller (SIMAC)
Print image data transfer error board defective
984 After a data transfer begins from the controller to the engine • BICU defective
via the PCI bus, the transfer does not end within 15 s. • BICU - controller
disconnected
Scanned image data transmission error • Controller (SIMAC)
985 After a data transfer begins from the engine to the controller board defective
via the PCI bus, the transfer does not end within 3 s. • BICU defective
33
• BICU - controller
disconnected
• Controller (SIMAC)
Software error 1 board defective
986 The write parameter received by the write module at the • BICU defective
beginning of the setting table is NULL • BICU - controller
disconnected
Software error 2
• Software defective, re-
990 The software performs an unexpected function and the
boot
program cannot continue.
Software error 3
The software performs an unexpected function and the Software defective, re-
991
program cannot continue. However, unlike SC990, recovery boot
processing allows the program to continue.
ode Description Causes

• Software defective
Software error 4: Undefined • Turn the machine power off
992 An error not controlled by the system occurred (the error and on. The machine cannot
does not come under any other SC code). be used until this error is
cleared.
Operation Panel Management Records Exceeded
An error occurred because the number of records • No action required because
994 exceeded the limit for images managed in the service layer this SC does not interfere
of the firmware. This can occur if there if there are too many with operation of the machine
application screens open on the operation panel.
• Software bug
Cannot select application function • A RAM or DIMM option
997 An application does not start after the user pushed the necessary for the application
correct key on the operation panel. is not installed or not installed
correctly.
• Software bug
Application cannot start
• A RAM or DIMM option
Register processing does not operate for an application
998 necessary for the application
within 60 s after the machine power is turned on. No
is not installed or not installed
applications not start correctly, and all end abnormally.
correctly
Ricoh Aficio 1224C Trouble Error Codes List page 1 (from 9)

Exposure lamp error • Exposure lamp defective • Lamp
101 The standard white level is not properly stabilizer defective • Exposure lamp
detected when scanning the shading plate. connector defective • Standard white
34
(The shading data peak does not reach the plate dirty • Scanner mirror or scanner
specified threshold.) lens out of position or dirty • SBU
defective
• Scanner I/O board or SBU defective •
Scanner motor defective • Harness
Scanner home position error 1 between scanner I/O board and scanner
120 The scanner home position sensor does not motor disconnected • Scanner HP sensor
detect the on condition during scanning. defective • Harness between SBU and
HP sensor disconnected • Scanner wire,
timing belt, pulley, or carriage defective
detect the off condition during scanning. defective • Harness between SBU and
detect the home position during initialization. defective • Harness between SBU and
• Dirty exposure glass or optics section •
White level detection error
SBU board defective • BICU board
142 The white level cannot be adjusted within the
defective • Exposure lamp defective •
target during auto gain control.
Lamp stabilizer defective
BICU error
• The correct value is not input into ASIC1 on
• BICU board defective (defective
161 the BICU board when the main switch is
connection between ASICs)
turned on. • ASICs on the BICU board are not
recognized during scanning operation.
Serial number mismatch
Serial number stored in the memory is not
correct. NOTE: Check the serial number with • NVRAM defective • BICU replaced
195
SP5-811-002. If the stored serial number is without original NVRAM
incorrect, contact your product specialist for
details of how to solve the problem.
Polygon motor error
• The polygon motor starts operating. → The
lock signal is not detected within 20 seconds.
• The polygon motor starts operating. → The • Defective polygon motor • Defective
201
lock signal is detected within 20 seconds. → harness
After a 3second waiting time, no lock signal is
detected within 20 seconds. • The polygon
motor stops operating. → The lock signal is
35
not detected within 20 seconds. • The polygon

motor is operating. → The lock signal remains
undetected for 0.5 seconds.
1st beam synchronization error
A polygon motor lock is detected; the LD door • Disconnected synchronization detector
220 is closed; and the LD remains on. → The LD board • Defective LD unit • Defective
error (1st beam synchronization error) BICU
continues for 0.5 seconds.
2nd beam synchronization error
A polygon motor lock is detected; the LD door • Disconnected synchronization detector
221 is closed; and the LD remains on. → The LD board • Defective LD unit • Defective
error (2nd beam synchronization error) BICU
continues for 0.5 seconds.
FGATE on error
230 A transfer belt mark is detected. → No • Defective BICU
FGATE on signal is detected within 1 second.
FGATE off error
An FGATE assert signal is detected. → The
231 • Defective BICU
FGATE negate signal is not detected within
30 seconds.
LD error
An LD error continues for 0.5 seconds. (After
241 • Defective LD unit
an LD error is detected, an LD error release is
written to the GAVD chip during monitoring.)
Image transfer belt mark detection error
• An imaging process starts. → No belt mark
is detected within 1 revolution. • A color
imaging process starts. → A mono color
• Defective BICU • Poor electrical
280 image is transferred. → FGATE becomes
connection between sensor and BICU
active. → No belt mark is detected within 1
revolution. • Thick paper or OHP film is used.
→ The belt slows down. → No belt mark is
detected within 1 revolution.
GAVD communication error
282 Data is transferred. → The CPU does not • Defective BICU
detect the communication signal from GAVD.

Charge corona unit electrical leak • Short circuit in the charge
The supply to the charge corona unit is continuously corona unit • Defective high
300 output, and the unit is operating at the minimum PWM voltage supply board • Defective
duty value. → 4.5 Volts (or more) returns for 60 harness (BICU -high voltage
milliseconds. supply board)
301 Charge corona unit disconnection • Defective PCU installation
36
The supply to the charge corona unit is continuously (OPC belt) • Defective high
output. → The unit operates at the maximum PWM voltage supply board • Defective
duty value for 60 milliseconds harness (BICU -high voltage
supply board)
• Defective PCU installation
Charge grid electrical leak (OPC belt) • Short circuit in the
The supply to the charge grid is continuously output. charge grid • Defective high
302
→ The returning voltage exceeds the target by 0.5 Volt voltage supply board • Defective
or more for 120 milliseconds. harness (BICU -high voltage
supply board)
Charge corona unit cleaner error
• Cleaning starts. → The lock signal is not detected
• Defective PCU installation
within 30 seconds. • Cleaning starts. → The cleaner
(OPC belt) • Defective cleaner •
starts to turn. → The lock signal is detected within 6
305 Incorrect charge corona unit
seconds. • The lock signal is detected while the unit is
installation • Toner fallen into the
moving away from the home position. → The next lock
cleaner drive mechanism
signal is detected within 6 seconds after the unit has
turned toward the home position.
• Short circuit in the
Development error 1 (K/Y)
development unit • Defective
A development process starts. → The returning
350 high voltage supply board •
voltage exceeds the target by 0.5 Volt or more for 60
Defective harness (BICU -high
milliseconds.
voltage supply board)
• Short circuit in the
Development error 2 (C/M)
development unit • Defective
A development process starts. → The returning
351 high voltage supply board •
voltage exceeds the target by 0.5 Volt or more for 60
Defective harness (BICU -high
milliseconds.
Development motor error
• The development motor starts or changes speed. →
The motor does not detect a 1-second lock signal
352 • Defective development motor
within 3 seconds. • The development motor starts. →
The lock signal is detected during normal operation. →
The lock signal is interrupted for 1 second or more.
• Short circuit in the image
1st transfer (image transfer) electric leakage (+) transfer unit • Defective image
Image transfer starts. → The process operates at the transfer belt • Defective high
400
minimum PWM duty value. The returned current voltage supply board • Defective
exceeds 1.8 V for 180 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the image
1st transfer (image transfer) electric leakage (–) transfer belt • Defective high
401 Image transfer starts. → The negative (–) output is at voltage supply board • Defective
the maximum PWM duty value for 60 milliseconds. harness (BICU -high voltage
supply board)
410 2nd transfer (paper transfer) electric leakage (+) • Short circuit in the paper
37
Paper transfer starts. → The positive (+) output is at transfer unit • Defective high
the minimum PWM duty value. → The returning voltage supply board • Defective
voltage stays at 2.7 V or more for 60 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the paper
2nd transfer (paper transfer) electric leakage (–)
transfer unit • Defective high
Paper transfer starts. → The negative (–) output is at
411 voltage supply board • Defective
the minimum PWM duty value. → The returning
harness (BICU -high voltage
voltage stays at 4.5 V or more for 60 milliseconds.
supply board)
• Right cover not closed •
Defective transfer roller contact
2nd transfer (paper transfer) disconnection (+)
mechanism • Defective high
412 Paper transfer starts. → The positive (+) output is at
voltage supply board • Defective
the maximum PWM duty value for 60 milliseconds.
harness (BICU -high voltage
supply board)
• Fusing bias short circuit •
Discharge error (fusing bias) Scratched fusing belt • Defective
420 The discharge circuit is operating at the maximum high voltage supply board •
PWM duty value for 60 milliseconds. Defective harness (BICU -high
• Short circuit in the discharge
Discharge plate error plate • Defective high voltage
421 During discharging, the leakage detection signal is low supply board • Defective
for 60 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the transfer belt
Transfer belt cleaning error cleaning unit • Defective high
430 • Cleaning is operating at the maximum PWM duty voltage supply board • Defective
value for 60 milliseconds. harness (BICU -high voltage
supply board)

Main motor error
• The main motor starts or changes speed. → The
• Defective main motor • Too
lock signal does not continue for 1 second within 3
440 much load of the main motor
seconds. • The main motor starts. → The lock signal
drive
is detected and operation proceeds normally. → The
lock signal is interrupted for 1 second.
Temperature sensor error • Defective temp./ humidity
460 The output is 4.5 V (or higher) or 0.3 V (or lower) for sensor • Defective circuit •
12 seconds. Defective connector
Humidity sensor error • Defective temp./ humidity
461 The output is 4.5 V (or higher) or 0.3 V (or lower) for sensor • Defective circuit •
12 seconds. Defective connector
38
ID sensor error
The ID sensor is being calibrated (process control, • Defective ID sensor • Defective
480
step 1) → While the LED is off, the output voltage is connector
0.5 V or lower.
Transfer belt mark detection error
• Defective main motor • Image
• The main motor is operating; and the lock signal is
481 transfer belt out of position • Belt
detected. → The belt mark sensor signal does not
mark blurred or absent
change for 120 milliseconds.
3rd tray error
• The tray lift motor turns on. → The top of the paper
stack is not detected for 18 seconds. • The tray is set.
• Defective paper height sensor •
503 → The top of the paper stack is detected. → The
Defective tray lift motor
bottom plate is lowered. → The stack detection is not
cleared within 7 seconds. → These steps are
repeated 4 times.
4th tray error
• The tray lift motor turns on. → The top of the paper
stack is not detected for 18 seconds. • The tray is set.
• Defective paper height sensor •
504 → The top of the paper stack is detected. → The
Defective tray lift motor
bottom plate is lowered. → The stack detection is not
cleared within 7 seconds. → These steps are
repeated 4 times.
Duplex unit communication error
• Defective duplex unit board •
• A connection error occurs. • The signal is sent from
Defective BICU • Defective Ex-
515 the copier to the duplex unit every 3 seconds while
IOB • Defective connection (Main
paper is not transported by the unit. However, the
unit Duplex unit)
duplex unit does not respond within 5 seconds.
Fusing unit motor
• The motor starts or changes speed. → The lock
signal does not continue for 1 second within a
520 • Defective fusing unit motor
3second interval. • The motor starts. → The lock
signal is detected and operation proceeds normally.
→ The lock signal is interrupted for 1 second.
Paper feed motor error
• The motor starts or changes speed. → The lock
signal does not continue for 1 second within a
521 • Defective paper feed motor
3second interval. • The motor starts. → The lock
signal is detected and operation proceeds normally.
→ The lock signal is interrupted for 1 second.
Thermistor disconnection (heating roller)
• Defective thermistor •
The fusing unit starts warm up to the print ready
541 Thermistor loose connection •
temperature. → The temperature does not reach 7°C
Defective connector
for 10 seconds.
Fusing warm-up timeout (heating roller) • Defective lamp (loose
542 The main switch is turned on or a cover is closed. → connection, thermostat failure,
The heating roller does not reach the warm-up PSU, thermostat) • Incorrect
39
temperature within 50 seconds. detection (loose thermistor

connection, fusing - drawer loose
connection)
Overheat error (heating roller)
• Short circuit • Defective BICU
543 The heating roller thermistor detects 220°C for 5
board • Defective PSU
seconds.
• Defective lamp (loose
connection, thermostat failure,
Low temperature error (heating roller)
PSU, thermostat) • Incorrect
544 During standby or operation, the heating roller
detection (loose thermistor
thermistor detects 100 °C or less for 5 seconds.
connection)
Full power error (heating roller)
Fusing unit warm-up is complete. → The heating roller • Thermistor loose connection •
545
stops turning. → The heating roller lamp keeps Fusing - drawer loose connection
outputting the maximum power for 30 seconds.

Unstable temperature (heating roller)
The heating roller thermistor detects unstable • Thermistor loose connection • Fusing -
546
temperature increases or decreases within 60 drawer loose connection
seconds.
Thermistor disconnection (pressure roller)
• Thermistor loose connection • Defective
551 The pressure roller thermistor detects 7°C or
harness • Defective connector
lower for 30 seconds.
Warm-up time over (pressure roller) • Defective lamp (loose connection,
The main switch is turned on or a cover is thermostat failure, PSU, thermostat) •
552 closed. → The fusing pressure roller does not Incorrect detection (thermistor loose
reach the ready temperature within 200 connection, fusing - drawer loose
seconds. connection)
Overheat error (pressure roller)
• Loose connection • Defective BICU
553 The pressure roller thermistor detects 165°C
board • Defective PSU
for 5 seconds.
• Defective lamp (loose connection,
Low temperature error (pressure roller)
thermostat failure, PSU, thermostat) •
During standby or operation, the pressure
554 Incorrect detection (thermistor loose
roller thermistor detects 60°C or less for 5
seconds.
connection)
Full power error (pressure roller)
Fusing unit warm-up is complete.→ The
• Thermistor loose connection • Fusing -
555 fusing pressure roller stops turning. → The
drawer loose connection
pressure roller lamp keeps outputting the
maximum power for 200 seconds.
556 Unstable temperature (pressure roller) • Thermistor loose connection • Fusing -
40
The pressure roller thermistor detects drawer loose connection

unstable temperature increases or decreases
within 60 seconds.
Zero cross error
The main switch is turned on; the fusing relay
560 • Defective PSU • Incorrect power supply
turns on. → 50 Hz or 60 Hz is not detected
within 5 seconds.
• Insufficient oil (the oil tank in the rear of
Fusing oil end
the machine) • Defective oil pipe •
570 500 sheets of paper have been output since
Defective oil pump • Defective oil end
oil end was detected.
sensor
Fusing oil overflow
• The oil overflow sensor detects oil. • When
• Defective oil end sensor • Defective oil
the machine covers are closed, the oil supply
571 overflow sensor • Defective sensor cable
unit is not detected. • When the machine
• Oil supply unit not installed
covers are closed, the fusing unit is not
detected.
ADF communication error • Loose connection • Defective ADF •
620 The ADF has been detected. → A Defective BICU board • Defective
communication error has occurred. scanner I/O board • External noise
CSS communication error
• Communication error on the public
The machine tries to communicate with one
630 telephone network (logged only; the
of the terminals of a relevant service center.
machine can still operate)
→ An error signal returns.
MF accounting device error 1
The machine sends a data frame. → No • Defective or broken line between
632
normal end signal returns. → This symptom machine and device
happens three times.
The machine is communicating with the • Defective or broken line between
633
accounting device. → The break signal machine and device
returns.
• Defective accounting device controller •
634 A backup RAM error is reported from the
Defective battery in the accounting device
accounting device.

• Defective accounting device controller •
635 A battery voltage error is reported from the
Defective battery in the accounting device
accounting device.
Engine-to-controller communication
checksum error • Logged only; the machine can still
640
While the BICU and controller are operate
communicating, a checksum error has
41
occurred.
Engine-to-controller response error
• Defective controller board • External
641 The controller has sent a frame with the RAPI
noise
protocol, but the engine does not respond.
Engine startup error
Just after the main power is turned on or the
machine is recovering from auto off mode, the
670 • Defective controller board
engine ready signal assertion fails. Just after
the main power is turned on, the engine does
not respond.
Controller-to-operation panel communication
• Controller stalled • Controller board
error at startup
installed incorrectly • Defective controller
After powering on the machine,
board • Operation panel connector loose
672 communication between the controller and
or defective • Poor connection of DIMM
operation panel does not begin, or the
and optional boards on the controller
communication is interrupted after a normal
board
startup.
SBU/IPU communication error
While data is sent between the scanner and • Defective scanner unit cable • Defective
685
BICU board, a communication error has SBU board • Defective BICU board
occurred.
PER command error
• Poor connection between BICU and
Some image data is transferred. → The
687 controller • Defective BICU • Defective
controller does not report the necessary
controller
memory address.
Finisher jogger motor error (500-sheet
finisher)
• Jogger HP sensor defective • Jogger
• The finisher jogger H.P sensor remains de-
motor defective • Defective finisher
720 activated for a certain time when returning to
control board • Defective BICU •
home position. • The finisher jogger H.P
Defective Ex-IOB • Incorrect installation
sensor remains activated for a certain time
when moving away from home position.
Finisher jogger motor error (1000-sheet
finisher)
• Jogger HP sensor defective • Jogger
The finisher jogger H.P sensor remains de-
motor defective • Defective finisher
722 activated for a certain time when returning to
home position. The finisher jogger H.P sensor
remains activated for a certain time when
moving away from home position.
• Staple jam • Stapler overload caused by
Finisher staple hammer motor error (1000-
trying to staple too many sheets • Staple
sheet finisher)
724 hammer motor defective • Defective
Stapling does not finish within 600 ms after
finisher control board • Defective BICU •
the staple hammer motor turned on.
Finisher stack feed-out motor error (1000- • Stack feed-out HP sensor defective •
725
sheet finisher) Stack feed-out motor defective •
42
The stack feed-out belt H.P sensor does not Defective finisher control board •
activate within a certain time after the stack Defective BICU • Defective Ex-IOB •
feed-out motor turned on. Incorrect installation
Finisher tray lift motor error (1000-sheet
• Tray lift motor defective • Stack height
finisher)
sensor defective • Defective finisher
726 The stack height sensor does not activate
within a certain time after the tray lift motor
turned on.
• Staple jam • Stapler overload caused by
Finisher stapler motor error (500-sheet
trying to staple too many sheets • Stapler
finisher)
727 motor defective • Defective finisher
Stapling does not finish within a certain time
after the stapler motor turned on.
• Stack height lever solenoid defective •
Finisher paper stack height error (500-sheet
Stack height sensor defective • Lever
finisher)
sensor defective • Main control board
728 The stack height detection lever does not
defective • Defective finisher control
return to its home position before going to
board • Defective BICU • Defective IOB •
detect the stack height.
Incorrect installation
Finisher stapler motor error (1000-sheet
finisher) • Stapler motor defective • Stapler HP
The stapler does not return to its home sensor defective • Poor stapler motor
730 position within a certain time after the stapler connection • Defective finisher control
motor turned on. The stapler H.P sensor does board • Defective board • Defective BICU
not activate within a certain time after the • Defective Ex-IOB • Incorrect installation
stapler motor turned on.

• Output tray motor error (500-sheet finisher)
• Exit guide plate motor error (1000-sheet • Defective finisher control board •
finisher) Defective BICU • Defective Ex-IOB •
The tray upper limit sensor does not activate Incorrect installation 500-sheet finisher •
731 within a certain time after the tray motor Output tray motor defective • Tray upper
turned on (500-sheet finisher). The exit limit sensor defective 1000-sheet finisher •
guide plate HP sensor does not activate Exit guide plate motor defective • Exit
within a certain time after the exit guide plate guide plate HP sensor defective
motor turned on (1000-sheet finisher).
Finisher shift motor error (1000-sheet • Shift motor defective • Shift HP sensor
finisher) defective • Defective finisher control board
732
Roller shift does not finish within a certain • Defective BICU • Defective Ex-IOB •
time after the shift motor turned on. Incorrect installation
Finisher communication error
• Defective finisher control board •
• A connection error occurs. • The UART
740 Defective BICU • Defective Ex-IOB •
reports a communication error. • In cases
other than paper transport, after an every-3-
43
second command is sent, the finisher does

not respond within 5 seconds.
1st paper tray unit communication error
• A connection error occurs. • The UART • Defective paper tray unit control board •
reports a communication error. • In cases Defective BICU • Defective Ex-IOB •
750
other than paper transport, after an every-3- Defective connection (Paper tray - main
second command is sent, the paper tray unit unit)
does not respond within 5 seconds.
Shift tray unit motor error
• The machine starts. → The tray motor
operates for 2.2 seconds. → The sensor
• Defective tray motor • Defective sensor •
770 does not detect the operation. • The
Defective shift tray connector
machine is printing. → The tray motor
operates for 2.2 seconds. → The sensor
does not detect the operation.
Bridge unit error
791 The machine recognizes the finisher, but • Defective connector • Defective cable
does not recognize the bridge unit.
Finisher error
• Defective connector • Defective cable •
792 The machine does not recognize the
finisher, but recognizes the relay unit.
Interchange unit error
The machine recognizes the duplex unit/1- • Incorrect installation • Defective
793
bin tray unit, but does not recognize the connector • Defective cable
interchange unit.
Startup without video output end error (K)
Video transfer to the engine is started, but a
800 video transmission end command is not • Defective controller board
issued by the engine within the specified
time.
Startup without video output end error (Y)
time.
Startup without video output end error (M)
time.
Startup without video output end error (C)
time.
44
Startup without video input end error (K)

issued by the scanner within the specified
time.
Startup without video input end error (Y)
time.
Startup without video input end error (M)
time.
45

Startup without video input end error (C)
Video transfer to the engine is started, but a video
transmission end command is not issued by the
scanner within the specified time.
Startup without video input end error (R)
scanner within the specified time.
Startup without video input end error (G)
engine within the specified time.
Startup without video input end error (B)
engine within the specified time.
Watchdog error
While the system program is running, no other
programs can run (due to a bus hold or endless
loop).
Kernel abnormal end error
A HDD error or a software error has occurred, • HDD error • Software
819 terminating the SCS process, gwinit process, and application error • RAM
finally the kernel program. A system process has shortage
exhausted the RAM.
Self-Diagnostic Error: CPU
• Defective controller board •
820 An unexpected exception or interruption has
Software defective
occurred.
Self-Diagnostic Error: ASIC
The ASIC returned an error during the self-
821 diagnostic test, because the ASIC and CPU timer • Defective controller board
interrupts are compared and determined to be out of
range.
Self-Diagnostic Error: HDD • HDD defective • HDD
822 The hard disk drive returned an error during the self- connector defective • Defective
diagnostic test. controller board
Self-diagnostic Error: NIB • Network interface board
823 The network interface board returned an error defective • Defective controller
during the self-diagnostic test. board
• NVRAM damaged or
Self-diagnostic Error: NVRAM
abnormal • Backup battery has
824 The resident non-volatile RAM returned an error
discharged • NVRAM socket
during the self-diagnostic test.
damaged
46
Self-diagnostic Error: RTC/Optional NVRAM

• RTC defective • NVRAM
826 The RTC (real time clock) or optional NVRAM
defective
returned an error during the self-diagnostic test.
Self-diagnostic Error: RAM
827 The resident RAM returned a verify error during the • Memory malfunction
self-diagnostic test.
Self-diagnostic Error: ROM
• Defective controller board •
828 The resident read-only memory returned an error
Firmware defective
during the self-diagnostic test.
Self-diagnostic Error: Optional RAM
• RAM DIMM defective •
829 The optional RAM returned an error during the self-
Defective controller board
diagnostic test.

• Loopback connector not
Self-Diagnostic Error: Parallel Interface detected • IEEE1284
835
A loopback test error occurred. connector defective •
Self-diagnostic Error: Resident Font ROM
836 The resident font ROM returned an error during the self- • Font ROM defective
diagnostic test.
Self-diagnostic Error: Optional Font ROM
837 The optional font ROM returned an error during the self- • Font ROM defective
diagnostic test.
Verification error
The verification data of the clock generator is read via the
communication bus. → The data contradicts the normal
value.
Network I/F abnormal
• Incorrect network setting •
850 The IP address is incorrect, or the controller cannot
accesses the network due to a driver error.
IEEE1394 I/F abnormal • IEEE1394 interface board
851 The IEEE1394 interface cannot be used, due to a driver defective • Defective
error. controller board
IEEE802 11b card startup error
• Loose connection
The machine starts up. → The IEEE802 11b card
853 between the card and the
connection board is recognized. → The IEEE802 11b card
connection board
is not recognized.
IEEE802 11b card access error
• Loose connection
The machine has been reading the data from the card. →
854 between the card and the
The machine loses access to the card; the IEEE802 11b
connection board
card connection board is still recognized.
855 IEEE802 11b card error • Defective card
47
Some illegal data is found in the card.

IEEE802 11b card connection board error
• Defective card connection
856 An error is detected in the IEEE802 11b card connection
board
board.
• Cable between controller
Startup without HD connection at main power on and HD loose or defective •
860 The hard disk is not detected. (The hard disk is not HD power connector loose
formatted.) or defective • HD defective •
Controller defective
• Cable between controller
Startup without HD detection when the power key was and HD loose or defective •
861 pressed HD power connector loose
The hard disk is not detected. or defective • HD defective •
Controller defective
Bad sector count at the maximum
The hard disk has 100 bad sectors in the image storage
area. → More data is read from the hard disk. → SC863
occurs. → The number of bad sectors exceeds the • Data corruption •
862
maximum value. NOTE: To format the hard disk, use SP5- Defective hard disk
832-1. Bad sectors may affect quality or reduce
productivity. The hard disk should be replaced when it
contains bad sectors.
Startup without HD data lead • Bad sector detected
863
Data stored on the hard disk is not read correctly. during operation of the HD
HD data CRC error
• Data transfer from the HD
864 • During operation of the HD, the HD responded with a
was abnormal.
CRC error.

• Error detected other that a bad
HD access error
865 sector error (SC863) or a CRC error
The hard disk returned an error.
(SC864)
Address book data error
The address book in the hard disk is accessed. →
• Data corruption • Defective hard
870 An error is detected in the address book data;
disk • Defective software
address book data is not read; or data is not
written into the address book.
Electronic total counter error
900 The value of the total counter is out of the normal • Defective NVRAM
range.
Mechanical total counter error 1
• Defective connection • Defective
901 Mechanical counter 1 is not initialized, or not
counter
detected.
48
Mechanical total counter error 2

• Defective connection • Defective
902 Mechanical counter 2 is not initialized, or not
counter
detected.
Net file error
The management file for net files is corrupted; net
• Defective hardware • Data
925 files are not normally read. Netfiles: Jobs to be
corruption • Defective software
printed from the document server using a PC and
the DeskTopBinder software
Software performance error
The software attempted to perform an unexpected
operation. NOTE: When this error occurs, the file
• Software defective • Internal
name, address, and data will be stored in
990 parameter incorrect • Insufficient
NVRAM. This information can be checked by
working memory
using SP7-403. See the data and the situation in
which this SC occurs. Then report the data and
conditions to your technical control center.
Software continuity error
The software attempted to perform an unexpected • Logged only; the machine can
991
operation. However, unlike SC990, the process continue to operate
can keep on running.
Other system SCs
992 The controller received an unknown SC code • Contact your product specialist.
from the engine.
Application function selection error
• Software defective • An option
The application selected by a key press on the
997 required by the application (RAM,
operation panel does not start or ends
DIMM, board) is not installed.
abnormally.
Application start error
• After switching the machine on, the application
998 required by the application (RAM,
does not start within 60 s. (No applications start or
DIMM, board) is not installed.
end normally.)
Program download error
The download (program, print data, language
data) from the IC card does not execute normally.
Important Notes About SC999 • This SC is not
required by the application (RAM,
logged, because it operates primarily in the
DIMM, board) is not installed • Board
download mode. • If the machine loses power
999 installed incorrectly • BICU defective •
while downloading, or if for some other reason the
Controller defective • IC card
download does not end normally, this could
defective • NVRAM defective • Loss
damage the controller board or the PCB targeted
of power during downloading
for the download and prevent subsequent
downloading. If this problem occurs, the damaged
PCB must be replaced.

Ricoh Aficio MP6500SP Trouble Error Codes

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Ricoh Aficio MP6500SP Trouble Error Codes

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1

Code Description Causes

• Harness between BCU,

Code Description Causes

voltage exceeds the prescribed value 9 times. • Charge corona harness

Code Description Causes

• ID sensor pattern not written

Code Description Causes

• At first, the machine displays a

Duplex jogger motor error 1 • Paper or other obstacle has

• When the main switch is on, the frequency

BICU - ADF communication/timeout abnormal

Illegal Remote Service Dial-up • Software bug

Code Description Causes

Code Description Causes

Code Description Causes

Code Description Causes

Code Description Causes

Wireless LAN error 3 • Wireless LAN card defective

Code Description Causes

• SD card not inserted correctly

Code Description Causes

ode Description Causes

Ricoh Aficio 1224C Trouble Error Codes List page 1 (from 9)

Code Description Causes

not detected within 20 seconds. • The polygon

Code Description Causes

Code Description Causes

temperature within 50 seconds. detection (loose thermistor

Code Description Causes

The pressure roller thermistor detects drawer loose connection

Code Description Causes

Code Description Causes

second command is sent, the finisher does

Startup without video input end error (K)

Code Description Causes

Self-diagnostic Error: RTC/Optional NVRAM

Code Description Causes

Some illegal data is found in the card.

Code Description Causes

Mechanical total counter error 2

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