Ricoh Aficio MPC6501 Trouble Error Codes

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Ricoh Aficio MPC6501 Trouble Error Codes List page 1 (from 24)
Code Description Causes

50/100 clamp adjustment error
• 50/100 adjustment motor (M702)
Not detected at HP after the time
connector loose, broken, defective •
prescribed to arrive at the HP had
Motor overload • Motor defective •
elapsed (more than 400 ms) (1st
Ring switch HP sensor (S706)
792-14 detection, jam, 2nd detection, SC error)
connector loose, broken, defective, or
-or- Detected at HP after the time
sensor defective • Ring switch timing
prescribed to leave the HP had elapsed
sensor (S707) connector loose,
(more than 400 ms) (1st detection, jam,
broken, defective, or sensor defective
2nd detection, SC error)
Output belt unit rotation error
Detected at HP after the time prescribed
• Output belt rotation motor (M403)
to leave the HP had elapsed (more than
800 pulses) (1st detection, jam, 2nd
Motor overload • Motor defective •
792-19 detection, SC error) -or- Not detected at
Output belt rotation HP sensor (S403)
HP after the time prescribed to arrive at
the HP had elapsed (more than 2300
Sensor defective
pulses) (1st detection, jam, 2nd
detection, SC error)
• Dirty optics • Dirty white plate •
Exposure lamp error
Exposure lamp defective • Exposure
The white level peak did not reach the
SC101 lamp does not turn on • Lamp
prescribed threshold when the white
stabilizer defective • High voltage line
plate was scanned.
leak • SIB defective • SBU defective
Scanner home position error 1 • Scanner motor defective • Scanner
The scanner home position sensor did HP sensor defective • Harness
SC120 not detect the home position (did not go between scanner motor and SIOB
OFF) after the scanner moved forward disconnected or broken. • SIOB
20 mm.. defective
Scanner home position error 2 • Scanner motor harness loose,
The scanner home position sensor did broken, defective • Scanner motor
SC121 not go ON after the scanner moved defective • Scanner HP sensor
forward 6 mm and the feeler entered the disconnected, defective • SIOB
HP sensor. defective
Black level detection error
• SBU defective • Harness defective •
During AGC the value for black level
SC141 Check harnesses between SBU and
was not within ±3 of the prescribed
IPU • IPU defective • VBCU defective
value.
White level detection error • Exposure lamp defective • Harness
SC142 During AGC the value for white level disconnected, damaged • Dirty
was not within -7 of the prescribed exposure glass, optics • Scanner
2
value. motor, drive assembly defective •

SBU board defective
SBU communication error
When the machine is switched on, or
when the machine returns to full
operation from the energy save mode, • SBU harness loose, disconnected,
SC144 the machine can not access the SBU defective • SBU board defective •
register, or the SBU register values are VBCU defective
abnormal. Note: The ASIC IDs read
during automatic adjustment of the SBU
can be displayed with SP4600.
IPU error • Check harness connections
SC161 Communication error between IPU, between SBU and IPU/VBCU • IPU
SBU, and VBCU. defective • VBCU defective
An error occurred when the ASIC
SC161- • Defective BICU • Defective
executed a self-diagnostic report on the
1 connection between BICU and SBU
BICU.
SC161- The machine detects an error during an
• Defective BICU board
2 access to the Ri.
SC161- The IPU fails to configure or initialize the
• Defective BICU board
3 DRAM.
Illegal Copy Prevention Error
• ICIB connected incorrectly • ICIB
SC165 An abnormality was detected with the
defective
ICIB board at power on.
• Fan defective • Foreign object
Scanner fan lock The fan motor next to
interfering with operation of fan •
SC180 the SIOB did not switch on within 10
Motor harness loose, disconnected,
sec. after the CPU issued the ON signal.
or broken • SIOB defective
• Check the fan connections • Fan
Scanner Fan Error: Lamp Stabilizer
defective • Check SBU connection •
SC181 The exposure lamp regulator fan is not
Check SIOB connection • SBU
rotating.
defective • SIOB defective

• Check the fan connections • Fan
Scanner Fan Error: Right Side
defective • Check SBU connection •
SC182 The fan located on the right side of the
Check SIOB connection • SBU
exposure unit is not rotating.
defective • SIOB defective
CIS communication error Error • Harness between the CIS - DF is
SC185
caused during ASIC register's automatic disconnected • CIS defectiver
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initialization on the CIS, or during

transmission between the CIS - DF.
CIS LED error
LED on the CIS caused an error • During
initializing, the ratio of the average • Harness CN210 and CN220 on
SC186 between leading-edge area and rear- ADF are disconnected. • Replace
edge is out of range (0.7 to 1.43). • CIS.
During scanning, the shading data peak
is under 32 (8 bit).
CIS black level error
The black level scanned by CIS is • Turn off the machine. • Make sure
SC187 abnormal. The black level average of R, CN210 and CN220 are connected
G or B is not within range (2 to 62). 0 < securely. • Turn on the machine.
Calibrated Black data level < 255(10bit).
CIS white level error
SC188 The shading data peak detected from the • CIS defective
CIS is abnormal.
CIS gray balance adjustment error The
SC189 adjustment error occurs during the test • CIS defective
after adjusting the gray balance
• Confirm the correct serial number of
Machine serial number error the machine in the specifications •
SC195 The number registered for the machine Important: When SC195 occurs, the
serial number does not match. serial number must be input. Please
contact your technical supervisor.
• Harness to polygon motor drive
Polygon motor error: ON timeout
board disconnected, defective •
The polygon mirror motor does not reach
SC202 Polygon motor defective • Polygon
the targeted operating speed within the
motor drive board defective • Polygon
prescribed time
motor defective.
• Harness to polygon motor driver
Polygon motor error: OFF timeout
board disconnected, defective •
The polygon mirror motor does leave the
SC203 Polygon motor defective • Polygon
READY status within 3 seconds after the
motor driver board defective •
polygon motor switches off.
Polygon motor defective.
Polygon motor error: XSCRDY signal • Harness to polygon motor driver
error board disconnected, defective •
SC204
The polygon motor stopped operating Polygon motor defective • Polygon
while the LD unit was firing. motor driver board defective
Laser beam detection error: K (Black) • Laser synchronization detector
SC210 The laser synchronization sensor failed to sensor connection loose, not
detect the beginning and end of the laser connected • Laser synchronization
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beam flash for the designated color onto detector sensor defective • LD unit
the polygon mirror while the mirror is defective • IPU defective • VBCU
rotating at the prescribed number of defective
revolutions.
Laser beam detection error: Y (Yellow)
• Laser synchronization detector
The laser synchronization sensor failed to
sensor connection loose, not
detect the beginning and end of the laser
connected • Laser synchronization
SC211 beam flash for the designated color onto
detector sensor defective • LD unit
the polygon mirror while the mirror is
defective • IPU defective • VBCU
rotating at the prescribed number of
defective
revolutions.
Laser beam detection error: M (Magenta)
defective
revolutions.
Laser beam detection error: C (Cyan)
defective
revolutions.
Laser Synchronization Detector Error: K
• Harness between the laser
Leading Edge: LD0
synchronizing detector and I/F unit is
While the polygon motor is rotating
disconnected, defective • Check all
SC220 normally, no synchronizing detection
connections between LD unit, LDB,
signal is output for LD0 black, or leading
IPU • LD unit • LDB defective • IPU
edge, even after the laser diode has been
defective
firing for 2 sec.

Laser Synchronization Detector
Error: K Leading Edge (Not LD0)
SC221 disconnected, defective • Check all
normally, no synchronizing detection
connections between LD unit, LDB, IPU •
signal is output for black, leading
LD unit • LDB defective • IPU defective
edge for any LD other than LD0.
Laser Synchronization Detector • Harness between the laser
SC222
Error: Y Leading Edge: LD0 synchronizing detector and I/F unit is
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While the polygon motor is rotating disconnected, defective • Check all

normally, no synchronizing detection connections between LD unit, LDB, IPU •
signal is output for LD0 yellow, LD unit • LDB defective • IPU defective
leading edge.
Error: Y Leading Edge (Not LD0)
signal is output for yellow, leading
Error: M Leading Edge: LD0
signal is output for LD0 magenta,
leading edge.
Error: M Leading Edge (Not LD0)
signal is output for magenta, leading
Error: C Leading Edge: LD0
signal is output for LD0 cyan, leading
edge.
Error: C Leading Edge (Not LD0)
signal is output for cyan, leading
edgefor any LD other than LD0.
FGATE error: Feedback remains • Harness between the VBCU and LDB
HIGH for K write unit disconnected, loose, or defective. •
SC230 After the start of timing to create the LD unit defective • IPU defective •
black image, the PFGATE register of Controller board disconnected, defective •
the GAVD did not assert HDD defective
LOW for K write unit disconnected, loose, or defective. •
SC231
After the start of timing to create the LD unit defective • IPU defective •
black image, the PFGATE register of Controller board disconnected, defective •
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the GAVD did not assert. HDD defective

HIGH for Y write unit disconnected, loose, or defective. •
yellow image, the PFGATE register Controller board disconnected, defective •
of the GAVD did not assert. HDD defective
LOW for Y write unit disconnected, loose, or defective. •
yellow image, the PFGATE register Controller board disconnected, defective •
of the GAVD did not assert. HDD defective
FGATE error 1: Feedback remains • Harness between the VBCU and LDB
HIGH for M write unit disconnected, loose, or defective. •
magenta image, the PFGATE Controller board disconnected, defective •
register of the GAVD did not assert. HDD defective
FGATE error: Feedback remains
• Harness between the VBCU and LDB
LOW for M write
unit disconnected, loose, or defective. •
After the start of timing to create the
SC235 LD unit defective • IPU defective •
magenta image, the PFGATE
Controller board disconnected, defective •
register of the GAVD does not
HDD defective
assert.
FGATE error 1: Feedback remains • Harness between the VBCU and LDB
HIGH for C write unit disconnected, loose, or defective. •
cyan image, the PFGATE register of Controller board disconnected, defective •
the GAVD did not assert. HDD defective
LOW for C write unit disconnected, loose, or defective. •
cyan image, the PFGATE register of Controller board disconnected, defective •
the GAVD does not assert. HDD defective

LD error: K
An error occurred at the LD
error terminal of the K, Y, M, or • LD defective due to wear, damage, short
SC240 C LD driver after initialization of circuit • LDB harness disconnected, loose or
the LD because the power to defective
the LD was higher or lower
than the prescribed limit.
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LD error: Y
LD error: M
LD error: C
Optical unit sensor error
At power on, one of the two
• Thermistor disconnected (causes extremely
temperature sensors in the
low temperature reading) • Thermistor
SC268 optics unit detected a
damaged and short circuited (causes extremely
temperature lower than -10°C.
high temperature reading) • VBCU defective
-or- It detected a temperature
higher than 80°C.
Skew Control Upper Lower
Limit: Y • ITB not installed correctly. • ITB defective •
SC270 The pulse total for Yellow skew Optical unit installed incorrectly • Optical unit
control is not within the defective
prescribed range.
Limit: M • ITB not installed correctly. • ITB defective •
SC271 The pulse total for Magenta Optical unit installed incorrectly • Optical unit
skew control is not within the defective
prescribed range.
Limit: C • ITB not installed correctly. • ITB defective •
SC272 The pulse total for Cyan skew Optical unit installed incorrectly • Optical unit
control is not within the defective
prescribed range.
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MUSIC Continuous Failure • Fusing belt installed incorrectly • Fusing belt

SC285 The MUSIC adjustment failed surface scoured, scratched • MUSIC sensors
after four attempts. dirty, defective
Drum charge corona wire error:
• CGB power pack connection loose, broken
K
defective • Check CGB power pack connection
SC300 The output of the charge
to BCU • CGB power pack defective • BCU
corona wire of the black PCU
defective • Replace OPC drum
is abnormal.
• Disconnect the high voltage cable from
Terminal C of the multiple high-voltage supply
board. • Attach a voltmeter to the terminal. • If
there is no output from the terminal, replace the
AC charge output error: M high voltage power supply. -or- • If there is
An interrupt checks the status output from the terminal, test the resistance
of the power pack every 10 ms. between the high voltage cable and the ground.
SC301
This SC is issued if the VBCU If resistance is nearly "0", check the high-
detects a short in the AC voltage harness for defects and replace it if
charge for M, C, Y. necessary. • Test the conductivity between the
OPC unit and the ground. If there is no
conductivity between the OPC unit and ground,
replace the OPC unit. • If there is no charge
PWM signal, replace the harness and/or VBCU.
Terminal C of the multiple high-voltage supply
board. • Attach a voltmeter to the terminal. • If
there is no output from the terminal, replace the
AC charge output error: C high voltage power supply. -or- • If there is
An interrupt checks the status output from the terminal, test the resistance
of the power pack every 10 ms. between the high voltage cable and the ground.
SC302
This SC is issued if the VBCU If resistance is nearly "0", check the high-
detects a short in the AC voltage harness for defects and replace it if
charge for M, C, Y. necessary. • Test the conductivity between the
AC charge output error: Y Terminal C of the multiple high-voltage supply
An interrupt checks the status board. • Attach a voltmeter to the terminal. • If
of the power pack every 10 ms. there is no output from the terminal, replace the
SC303
This SC is issued if the VBCU high voltage power supply. -or- • If there is
detects a short in the AC output from the terminal, test the resistance
charge for M, C, Y. between the high voltage cable and the ground.
If resistance is nearly "0", check the high-
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voltage harness for defects and replace it if

necessary. • Test the conductivity between the
Charge Corona Error: Charge • Turn the machine power off/on • CGB power
Leak (K PCU) pack harness connectors loose, broken,
SC304 A abnormal detection signal defective • Corona wire caps loose, missing •
(H) was detected for longer CGB power pack defective • Charge corona
than 250 ms. unit connectors loose, broken, defective
Charge Corona Error: Wire
Cleaner Error (K PCU)
The charge corona wire
• Turn the machine power off/on • Motor
cleaner motor remained locked
SC308 overloaded due to a physical obstruction •
after the motor was switched
Motor defective
on, or failed to switch off within
the prescribed time after
cleaning started.

Charge, development error: M • Make sure that the settings of SP2202 are at
After the M, C, or Y drum the defaults. • Check harness connections
SC313 started to rotate, the feedback between charge roller and transfer power pack.
for the charge unit of the color • Defective charge roller • Defective power
dropped below 0.3V. pack
Charge, development error: C • Make sure that the settings of SP2202 are at
Charge, development error: Y • Make sure that the settings of SP2202 are at
• Check the connections of the charge unit of
Drum Charge Error: K the PCU where the problem occurred. •
SC316 Drum charge output voltage Replace the charge unit of the PCU (CBG
(Vpp) exceeded 2.8 kV. power pack for the K PCU, charge roller unit
for YMC PCUs)
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Drum Charge Error: M the PCU where the problem occurred. •
for YMC PCUs)
Drum Charge Error: C the PCU where the problem occurred. •
for YMC PCUs)
Drum Charge Error: Y the PCU where the problem occurred. •
for YMC PCUs)
Development power pack error:
• Development power pack defective • High
K
voltage power supply defective • High voltage
This SC is issued if the VBCU
SC320 power supply harness defective • Development
detects a short in the
unit defective • IOB harness disconnected or
development DC charge for K,
defective • IOB defective
M, C, Y.
M
M, C, Y.
C
M, C, Y.
Y
M, C, Y.
Development motor error: K
• Development motor shaft locked, blocked by
The PLL lock signal remained
SC324 obstruction • Development motor defective •
HIGH or LOW for longer than
DRB defective
the prescribed time for the K, M,
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C, or Y, development motor.
Development motor error: M
The PLL lock signal remained • Development motor shaft locked, blocked by
SC325 HIGH or LOW for longer than obstruction • Development motor defective •
the prescribed time for the K, M, DRB defective
Development motor error: C
Development motor error: Y
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1. Open the front door. 2. Pull out the
film seal from the black, magenta,
cyan, or yellow developer bottle. 3. Do
Developer set error: K
the correct SP for the affected color: •
The value of Vcnt is set at the
SC336 SP3801 003 to initialize the TD sensor
maximum or minimum setting when
for K. • SP3801 004 to initialize the TD
the TD sensor is initialized.
sensor for M. • SP3801 005 to initialize
the TD sensor for C. • SP3801 006 to
initialize the TD sensor for Y
Developer set error: M
Developer set error: C
Developer set error: Y
Toner supply motor error • Motor harness disconnected, loose,
2 sec. after the motor START signal or defective • Toner pump overload •
SC348
is output, a LOCK signal cannot be Sub hopper overload • Toner hopper
detected. motor defective
Developer Fill Error: K • Developer bottle not set correctly •
SC350
The PCU failed to fill with developer Developer in the bottle is clogged and
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from the developer bottle when not flowing Note: For detailed
SP3814-1 was executed. information about how to handle
problems developer filling, see
"Handling Problems with Developer
Filling" under "PCU" in Section 3.
• Developer bottle not set correctly •
Developer in the bottle is clogged and
Developer Fill Error: M
not flowing Note: For detailed
The PCU failed to fill with developer
SC351 information about how to handle
from the developer bottle when
SP3814-1 was executed.
Developer Fill Error: C
Developer Fill Error: Y
Toner Supply Error 1: K
The machine detected 10 times that
the amount of toner applied to create
the black ID sensor pattern on the
drum between sheets (SP3101-1 ID • Toner end sensor cleaning spring
Pattern Display - Applied K) was broken, mechanism defective • Toner
SC356
less than the minimum threshold end sensor loose, broken, or defective
setting (0.0 mg/cm2). Also, the total • Replace toner supply unit
time for the operation of the sub
hopper clutch (SP3251-1 Tnr Supply
Time - Sub Hopper CL: K) exceeded
the threshold of 65K ms.
Toner Supply Error 2: M
The machine detected 10 times that • Toner end sensor cleaning spring
the amount of toner applied to create broken, mechanism defective • Toner
SC357
the magenta ID sensor pattern on end sensor loose, broken, or defective
the drum between sheets (SP3101-2 • Replace toner supply unit
ID Pattern Display - Applied M) was
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less than the minimum threshold

setting (0.0 mg/cm2). Also, the total
Time - Sub Hopper CL: M) exceeded
Toner Supply Error 3: C The
machine detected 10 times that the
amount of toner applied to create the
cyan ID sensor pattern on the drum
between sheets (SP3101-3 ID • Toner end sensor cleaning spring
Pattern Display - Applied C) was broken, mechanism defective • Toner
SC358
Time - Sub Hopper CL: C) exceeded
Toner Supply Error 4: Y
the yellow ID sensor pattern on the
drum between sheets (SP3101-4 ID • Toner end sensor cleaning spring
Pattern Display - Applied Y) was broken, mechanism defective • Toner
SC359
Time - Sub Hopper CL: Y) exceeded
• Black, magenta, cyan, or yellow TD
sensor disconnected • Harness
TD sensor (Vt high) error: K between TD sensor and PCU defective
The Vt value of the black, magenta, • Defective TD sensor, replace the
SC360
cyan, or yellow TD sensor exceeds PCU Note: The TD sensor cannot be
0.5V for 10 counts. replaced independently. The PCU must
be replaced if the TD sensor is
defective.
• Black, magenta, cyan, or yellow TD
TD sensor (Vt high) error: M sensor disconnected • Harness
The Vt value of the black, magenta, between TD sensor and PCU defective
SC361
cyan, or yellow TD sensor exceeds • Defective TD sensor, replace the
0.5V for 10 counts. PCU Note: The TD sensor cannot be
replaced independently. The PCU must
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be replaced if the TD sensor is

defective.

• Black, magenta, cyan, or yellow TD sensor
TD sensor (Vt high) error: C disconnected • Harness between TD sensor
The Vt value of the black, and PCU defective • Defective TD sensor,
SC362 magenta, cyan, or yellow TD replace the PCU Note: The TD sensor
sensor exceeds 0.5V for 10 cannot be replaced independently. The PCU
counts. must be replaced if the TD sensor is
defective.
• Black, magenta, cyan, or yellow TD sensor
TD sensor (Vt high) error: Y disconnected • Harness between TD sensor
The Vt value of the black, and PCU defective • Defective TD sensor,
SC363 magenta, cyan, or yellow TD replace the PCU Note: The TD sensor
sensor exceeds 0.5V for 10 cannot be replaced independently. The PCU
counts. must be replaced if the TD sensor is
defective.
• TD sensor harness disconnected, loose,
defective • A drawer connector (located on
TD sensor (Vt low) error: K
the rear of a development unit)
The Vt value of the black,
disconnected, loose, defective • TD sensor
SC364 magenta, cyan, or yellow TD
defective, replace the PCU Note: The TD
sensor is below 0.5V for 10
sensor cannot be replaced independently.
counts.
The PCU must be replaced if the TD sensor
is defective.
TD sensor (Vt low) error: M
counts.
is defective.
TD sensor (Vt low) error: C
counts.
is defective.
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TD sensor (Vt low) error: Y
counts.
is defective.
TD harness sensor disconnected, loose or
TD sensor adjustment error: K
defective Harness between TD sensor and
During TD sensor initialization
drawer disconnected, defective • TD sensor
with SP3801, the output value
SC372 defective, replace the PCU Note: The TD
of the black, magenta, cyan, or
yellow TD sensor is not within
the range of 2.5+-0.2V
is defective.
TD sensor adjustment error: M
is defective.
TD sensor adjustment error: C
is defective.
TD sensor adjustment error: Y
is defective.
Drum motor error: K
The motor is trying to rotate at
power on or during normal
• Drum motor harness loose, broken,
operation but there is an
SC396 defective • Drum motor defective • DTMB
excessive load on the drum
defective
shaft. The motor has no
traction (due to a bent cleaning
blade, for example).
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Drum motor error: M

defective
Drum motor error: C
defective
Drum motor error: Y
defective
ID sensor error: Calibration
Before adjustment
• ID sensor harness disconnected, loose,
Vsg_reg<0.5 but Vsg_reg
SC400 defective • ID sensor dirty • ID sensor
could not be adjusted to the
defective • ITB unit drawer connector dirty
target Vsg_reg = 4.0+-0.2V
during process control.

ID Sensor Pattern Maximum
Coverage Error 1: K
The amount of toner applied to create
the black ID sensor pattern between
SC402 K toner supply unit defective
sheets (SP3101-1 ID Pattern Display -
Applied: K) exceeded the maximum
threshold of 0.3 mg/cm2 due to an
over supply of black toner.
SC403 Coverage Error 2: M • Magenta toner supply unit defective
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the magenta ID sensor pattern

between sheets (SP3101-2 ID Pattern
Display - Applied: M) exceeded the
maximum threshold of 0.7 mg/cm2
due to an over supply of magenta
toner.
Coverage Error 3: C
the cyan ID sensor pattern between
SC404 • Cyan toner supply unit defective
Applied: C) exceeded the maximum
over supply of cyan toner.
Coverage Error 4: Y
the yellow ID sensor pattern between
SC405 • Yellow toner supply unit defective
Applied: Y) exceeded the maximum
over supply of yellow toner.
ID Sensor Pattern Minimum Coverage
Error 1: K
the black ID sensor pattern on the
drum between sheets (SP3101-1 ID • Toner shield glass dirty • Development
SC406 Pattern Display - Applied K) was less unit defective • Image transfer unit
than the minimum threshold setting defective
(0.0 mg/cm2). Also, the total time for
the operation of the sub hopper clutch
(SP3251-1 Tnr Supply Time - Sub
Hopper CL: K) was less than or equal
to the threshold of 65K ms.
Error 2: M
the amount of toner applied to create • Toner shield glass dirty • Development
SC407 the magenta ID sensor pattern on the unit defective • Image transfer unit
drum between sheets (SP3101-2 ID defective
Pattern Display - Applied M) was less
than the minimum threshold setting
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Hopper CL: M) was less than or equal
Error 3: C
the cyan ID sensor pattern on the
SC408 Pattern Display - Applied C) was less unit defective • Image transfer unit
Hopper CL: C) was less than or equal
Error 4: Y
the yellow ID sensor pattern on the
SC409 Pattern Display - Applied Y) was less unit defective • Image transfer unit
Hopper CL: Y) was less than or equal
• Toner density abnormal. Refer to the
image troubleshooting section in Section
ID sensor error: Development K 4 of the Venus-C1 B132 Service Manual
Development gamma for black, (Self-Check Error Codes 55 to 59, 61). •
SC410 magenta, cyan, or yellow is not within LD sensor harness loose, broken,
range (0.3 to 6.0). Process control defective • Potential sensor defective •
halts when this SC is issued. LD unit not firing • ITB separation for
CMY abnormal • Transfer power pack
defective)
ID sensor error: Development M • Toner density abnormal. Refer to the
Development gamma for black, image troubleshooting section in Section
SC411 magenta, cyan, or yellow is not within 4 of the Venus-C1 B132 Service Manual
range (0.3 to 6.0). Process control (Self-Check Error Codes 55 to 59, 61). •
halts when this SC is issued. LD sensor harness loose, broken,
20
defective • Potential sensor defective •

LD unit not firing • ITB separation for
defective)
ID sensor error: Development C 4 of the Venus-C1 B132 Service Manual
defective)
ID sensor error: Development Y 4 of the Venus-C1 B132 Service Manual
defective)
ID sensor error: Development start
voltage K
4 of the Venus-C1 B132 Service Manual
The development start voltage in the
SC414 (Self-Check Error Codes 55 to 59, 61). •
development of the black, magenta,
Potential sensor defective • LD unit not
cyan, or yellow PCU is not within the
firing • ITB separation for CMY abnormal
correct range (+-150V)
• Transfer power pack defective
voltage M
voltage C
21

ID sensor error: Development
• Toner density abnormal. Refer to the image
start voltage Y
troubleshooting section in Section 4 of the
The development start
Venus-C1 B132 Service Manual (Self-Check
SC417 voltage in the development of
Error Codes 55 to 59, 61). • Potential sensor
the black, magenta, cyan, or
defective • LD unit not firing • ITB separation for
yellow PCU is not within the
CMY abnormal • Transfer power pack defective
LED error during Vsg
adjustment
SC418 PWM value: Ifsg>3000 This • ID sensor dirty • ID sensor defective
means the current to the LED
of the ID sensor is abnormal.
Potential sensor error: Vd
• Drum potential sensor harness, connector is
Adjustment K
loose, broken, defective • Drum potential sensor
The development potential of
dirty • Drum potential sensor defective • Drum
SC420 the drum before exposure
connector, harness loose, broken, defective •
(Vd) cannot be adjusted to
Development power pack defective • VBCU
within +-8 V of the target
defective
voltage (-900V).
Adjustment K
defective
voltage (-900V).
Adjustment M
defective
voltage (-900V).
Adjustment C
defective
voltage (-900V).
Potential sensor error: Vd • Drum potential sensor harness, connector is
SC423
Adjustment Y loose, broken, defective • Drum potential sensor
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The development potential of dirty • Drum potential sensor defective • Drum

the drum before exposure connector, harness loose, broken, defective •
(Vd) cannot be adjusted to Development power pack defective • VBCU
within +-8 V of the target defective
voltage (-900V).
Potential sensor error 5: Vl
adjustment K
Vpl could not be adjusted to • Drum worn • LD unit dirty • Poor drum ground
SC424
within +-5V of the target Vpl connection
after exposure of the ID
sensor patterns.
adjustment M
SC425
sensor patterns.
adjustment C
SC426
sensor patterns.
adjustment Y
SC427
sensor patterns.
Potential sensor error 1: Vr K
Vr > 200V. The residual
• Potential sensor dirty • Potential sensor
voltage (Vr), the amount of
SC432 defective • Charge roller defective • Charge
voltage that remains on the
power pack defective • OPC defective
surface of the drum after the
QL fires is greater than 200V.
Potential sensor error 2: Vr M
Potential sensor error 3: Vr C • Potential sensor dirty • Potential sensor
SC434
Vr > 200V. The residual defective • Charge roller defective • Charge
23
voltage (Vr), the amount of power pack defective • OPC defective

Potential sensor error 4: Vr Y
24

Potential sensor error: Vd K
The VdHome reading, the first step
• Potential sensor dirty • Potential
of the process control self-check,
sensor defective • Charge roller
SC436 detected that the development
defective • Charge power pack
potential of the unexposed areas of
defective • OPC defective
the drum are not within the
prescribed range (-500 to -800)
Potential sensor error: Vd M
Potential sensor error: Vd C
Potential sensor error: Vd Y
• Transfer belt damaged, insulation
Image transfer power pack error: K
damaged • Insulation on high voltage
An interrupt checks the status of the
cable damaged • Another hot point
SC440 power pack every 10 ms. This SC is
inside the machine has damaged
issued if the VBCU detects a short in
insulation • Insulation around high-
the power pack for K, M, C, or Y.
voltage power supply damaged
Image transfer power pack error: M
Image transfer power pack error: C • Transfer belt damaged, insulation
SC442
An interrupt checks the status of the damaged • Insulation on high voltage
25
power pack every 10 ms. This SC is cable damaged • Another hot point
issued if the VBCU detects a short in inside the machine has damaged
the power pack for K, M, C, or Y. insulation • Insulation around high-
Image transfer power pack error: Y
Image transfer motor error
• ITB motor defective • ITB control
The control board of the ITB motor
board defective • ITB overloaded •
SC445 belt generated signals that indicate
Encoder strip on the edge of the ITB
there is problem with the image
damaged.
transfer belt motor.
ITB lift motor error
• ITB lift sensor dirty, disconnected,
The state of the ITB lift sensor does
defective • ITB lift motor disconnected,
SC446 not change its state (switching from
defective • ITB sensor defective • ITB
off to on or vice versa), even after
lift motor defective
the ITB lift motor starts rotating.
Image transfer roller position error
The machine checks for the
• Transfer belt release lever down • Lift
presence of the K STC and the
SC447 sensor connector loose, broken, dirty •
checks the status of the K image
Lift sensor defective
transfer roller lift sensor after the
door is closed.
Transfer power pack output error
• Damaged insulation on the high-
voltage supply cable • Damaged
power pack every 2 ms. This SC is
SC450 insulation around the highvoltage
power supply. • Check SIOB harness
the power pack 250 times at T2
connections • SIOB defective
within 500 ms.
PTR lift mechanism error
• PTR HP sensor dirty, disconnected,
The PTR was not detected at the
SC452 defective • PTR lift motor disconnected,
home position within 2 sec. after the
defective
PTR lift motor turned on.
• Motor disconnected • PTR shaft
PTR motor error
locked, needs cleaning, blocked by
The lock signal from the paper
obstruction • Drive shaft of the ITB
SC455 transfer motor was not detected
locked and overloaded, needs
within 1 sec. after the motor
cleaning, or blocked by obstruction •
switched on.
DRB disconnected, defective
26
Separation power pack output error • Damaged insulation on the high-

This SC is issued if the VBCU voltage supply cable (replace cable) •
SC460
detects a short in the transfer power Damaged insulation around the
pack. transfer power pack

Image Transfer Roller End: K
• Check the connections between the
The machine detected an abnormal
transfer roller power pack the roller •
SC465 reading of the resistance of the
Replace image transfer roller • Image
transfer roller because it is near the
transfer power pack defective
end of its service life.
Image Transfer Roller End: M
Image Transfer Roller End: C
Image Transfer Roller End: Y
ITB Bias Roller End
transfer power pack • Replace image
SC472 reading of the resistance of the ITB
transfer roller • Transfer power pack
bias roller because it is near the end of
defective
its service life.
Drum cleaning motor error: K
The drum cleaning motor failed to • Motor block by physical obstruction •
SC480 switch on (motor lock), or failed to Motor harness loose, broken, defective
reach the required speed within the • Motor defective
prescribed time.
Drum cleaning motor error: M
prescribed time.
27
Drum cleaning motor error: C

prescribed time.
Drum cleaning motor error: Y
prescribed time.
Used toner bottle full
• Remove the used toner bottle • Empty
SC484 The toner full sensor has detected that
the used toner bottle and reinstall it
the used toner bottle is full.
Used toner bottle motor error
• Used toner bottle harness loose,
The lock signal of the used toner bottle
SC485 broken, defective • Used toner bottle
motor remains HIGH for more than 600
motor defective
ms.
Used toner bottle set error
The set sensor of the used toner bottle • Used toner bottle not installed •
SC487 remains LOW for more than 500 ms. Remove used toner bottle and reinstall
(The sensor goes HIGH when the correctly
bottle is installed correctly.)
Used toner transport lock
• Blockage in the line to the used toner
SC488 Used toner cannot be transported to
bottle
the used toner bottle.
MUSIC sensor error
• MUSIC sensor harness loose, broken,
SC490 One or more of the MUSIC sensors is
defective • Sensor defective
not functioning normally.
ITB encoder sensor error • Sensor dirty • Sensor harness loose,
The ITB encoder sensor that reads the broken, defective • Sensor out of
SC495
encoded strip on the ITB is not position because installed incorrectly •
functioning properly. ITB installed incorrectly

MUSIC sensor error
• ITB installed incorrectly • Inspect ITB
The MUSIC sensor detected an
belt for damage, replace • MUSIC
abnormal pattern on the ITB because:
pattern abnormal; do a forced process
SC496 • ADC exceeded upper or lower limit. •
control (SP3821) and check the result. •
The pattern used to calculate the
MUSIC sensor defective or
amount of skew is abnormal. • The
disconnected
reading of the pattern exceeded the
28
length of time the LED projected light. •

LED light could not be adjusted
correctly.
Temperature and humidity sensor
error: M PCU • Temperature and humidity sensor
The thermistor output of the harness disconnected, loose, defective
SC497
temperature and humidity sensor • Temperature and humidity sensor
above the M PCU was not within the defective
prescribed range (0.5V to 4.2V)
Temperature and humidity sensor
error: Toner Bottle
• Temperature and humidity sensor
The thermistor output of the
harness disconnected, loose, defective
SC498 temperature and humidity sensor
• Temperature and humidity sensor
below the used toner bottle was not
defective
within the prescribed range (0.5V to
4.2V)
• ITB encoder sensor dirty • Sensor
ITB encoder sensor error The ITB
harness disconnected or damaged •
sensor that reads the encoded film
SC499 Encoded scale on the edge of the ITB is
strip on the edge of the image transfer
damaged or dirty • ITB installed
belt is sending is operating correctly.
incorrectly
Tray 1 (tandem tray) feed error (Japan
Only) • Tray lift motor harness disconnected,
The tray 1 lift sensor does not switch loose, defective • Paper or other
on 10 s after the tray lift motor obstacle trapped between tray and
switches on and starts lifting the motor • Tray lift sensor disconnected,
SC501
bottom plate. When the tray lowers, damaged • Lower limit sensor
the tray lift sensor does not go off disconnected, damaged • Pick-up
within 1.5 sec. The lower limit sensor solenoid disconnected, blocked by an
of the tandem tray does not detect the obstacle
lower limit within 10 sec.
Tray 2 (paper cassette) feed error
(Japan Only)
The lift sensor is not activated within • Tray lift motor defective or
10 seconds after the tray lift motor disconnected • Paper or other obstacle
SC502 starts lifting the bottom plate. When the trapped between tray and motor • Pick-
tray lowers, the tray lift sensor does up solenoid disconnected or blocked by
not go off within 1.5 sec. The lower an obstacle
limit sensor of the tandem tray does
not detect the lower limit within 10 sec.
Tray 1 feed error • Tray lift motor defective or
SC503 The lift sensor is not activated within disconnected • Paper or other obstacle
10 seconds after the tray lift motor trapped between tray and motor • Pick-
29
starts lifting the bottom plate. When the up solenoid disconnected or blocked by
tray lowers, the tray lift sensor does an obstacle
not go off within 1.5 sec.
Tray 2 feed error
• Tray lift motor defective or
The lift sensor is not activated within
disconnected • Paper or other obstacle
10 seconds after the tray lift motor
SC504 trapped between tray and motor • Pick-
starts lifting the bottom plate. When the
up solenoid disconnected or blocked by
tray lowers, the tray lift sensor does
an obstacle
not go off within 1.5 sec.
Tandem tray rear fence motor error • Rear fence motor defective or poor
The return sensor does not switch on connection • Paper or other obstacle
within 10 sec. after the rear fence interfering with operation of the sensors
motor switches on. The HP sensor • Paper or other obstacle trapped
SC505
does not switch on 10 sec. after the between tray and motor • Motor
rear fence motor switches on. The HP mechanical overload due to obstruction
sensor and return sensor switch on at • Return sensor or HP sensor defective
the same time. or dirty
LCT tray error: B473/D350
When the bottom plate is lifted, the
upper limit sensor does not come on
for 30 sec. When the bottom plate is
• Tray lift motor harness, disconnected,
lowered, the lower limit sensor does
loose, or defective • Tray lift motor
not come on for 30 sec. After lift
defective • Lift sensor defective or
SC510 begins, the upper limit sensor does not
disconnected • Pick-up solenoid
switch on before the pick-up solenoid
defective or disconnected • Paper end
switches on. The paper end sensor
sensor defective
switches on during lift and the upper
limit sensor does not switch on for 2.5
s, and a message prompts user to
reset paper.
• Jogger fence motor defective or poor
connection • Paper or other obstacle
Duplex jogger motor error 1
interfering with operation of the sensors
When the jogger fence moves to the
or motor • Return sensor or HP sensor
home position, the jogger fence HP
SC515 defective, dirty, or disconnected • Paper
sensor does not switch on even after
or other obstacle has jammed
the jogger motor has moved the jogger
mechanism • HP sensor connector
fence 153.5 mm.
disconnected or defective • HP sensor
defective
Duplex jogger motor error 2 • Jogger fence motor defective or poor
When the jogger fence moves from the connection • Paper or other obstacle
SC516 home position, the jogger fence HP interfering with operation of the sensors
sensor does not turn off even if the or motor • Return sensor or HP sensor
jogger motor has moved the jogger defective, dirty, or disconnected • Paper
30
fence 153.5 mm. or other obstacle has jammed

mechanism • HP sensor connector
disconnected or defective • HP sensor
defective
LCIT air assist front fan error • Fan harness disconnected or
SC517 The front air assist fan is not damaged • Fan blocked by an
functioning properly. obstruction • Fan damaged, defective
LCIT air assist rear fan error • Fan harness disconnected or
SC518 The rear air assist fan is not damaged • Fan blocked by an
functioning properly. obstruction • Fan damaged, defective
Fusing cooling fan error
• Fan harness disconnected or
The VBCU did not receive the lock
SC530 damaged • Fan blocked by an
signal 5 seconds after the fusing unit
obstruction • Fan damaged
fan switches on.

Fusing Fan Error: Front
The lock signal remained HIGH for 5 sec.
while the fan at the front of the fusing unit
near the heat dissipation fins was operating.
Controller fan error
while the fan that cools the printed circuit
boards was operating.
Fusing unit suction fan error
while the fan that draws air out of the fusing
unit was operating.
Fusing exit fan error
• Fan connection loose, broken,
The machine detected a fan lock signal 5
SC533- defective • Fan is blocked by an
times at 1 sec. intervals. This indicates that
1 obstruction • Fan motor is
the fan is not operating and the machine
defective
stops.
Duplex unit fan error
while the fan that draws air out of the
duplex unit was operating.
Development Intake Fan Error • Fan harness disconnected or
SC535 The lock signal remained HIGH for 5 sec. damaged • Fan blocked by an
while the fan in the Y development unit was obstruction • Fan damaged
31
operating
Development Intake Fan Error: Y
while the fan in the development unit was
operating.
Development Intake Fan Error: C
operating.
Development Intake Fan Error: M
operating.
Development Intake Fan Error: K
operating.
• Check inside the fusing unit for
Fusing/exit motor error
any obstructions • Motor harness
SC540 Motor operation was detected abnormal at
loose, broken, defective • Motor or
power on.
its driver board defective
Heating roller thermistor (center) error 1 • Thermistor harness connection
The "floating" (non-contact) thermistor at loose, disconnected, defective •
SC541
the center of the heating roller is not Thermistor installed incorrectly •
operating correction. Thermistor defective
Heating roller thermistor (center) error 2 • Do SP5810 to cancel the SC
The thermistor at the center of the heating fusing code. • TRIAC short, AC
SC543
roller detected an abnormally high drive board defective • VBCU
temperature (over 250°C) defective
• Do SP5810 to cancel the SC
Heating roller thermistor (center) error 3
fusing code. • TRIAC short, AC
SC544 The thermistor detected a temperature over
drive board defective • VBCU
260°C..
defective
Lamp remains on
After hot roller reaches warm-up
fusing code. • Heating roller
temperature, the center fusing lamps in the
SC545 thermistor damaged, or out of
heating roller remained on at full capacity
position • Fusing lamp
after reaching the warm-up temperature
disconnected, broken
while the hot roller was not rotating.
32

Heating roller thermistor error (side)
• Loose connection of the
The temperature measured by the heating
heating roller thermistor •
SC546 roller thermistor does not reach 0°C after 50
Defective heating roller
sec. and remains over this temperature for 10
thermistor
readings.
Zero cross error
When the main switch is turned on, the
machine checks how many zero-cross signals • Do SP5810 to cancel the SC
are generated within 500 ms. This SC code is fusing code. • Electrical noise
SC547 issued if the number of zero-cross signals on the power supply line •
detected is not within specification. Note: Zero Fusing relay damaged, replace
cross signals, generated from an ac power the AC drive board.
supply, are used to generate a trigger pulses
to control the applied power accurately.
Heating roller thermistor (center): software • Do SP5810 to cancel the SC
error fusing code. • TRIAC short, AC
SC549
The thermistor detected a temperature over drive board defective • VBCU
250°C 10 times within 1 sec. defective
Heating roller thermistor 3 (side): hardware • Do SP5810 to cancel the SC
error fusing code. • TRIAC short, AC
SC550
The thermistor detected a temperature over drive board defective • VBCU
260°C. defective
Pressure roller thermistor error 1 fusing code. • Loose connection
The temperature measured by the pressure of the pressure roller thermistor
SC551
roller thermistor did not reach 0°C after 10 • Thermistor positioned
attempts. incorrectly • Defective pressure
roller thermistor
Pressure roller thermistor error 2
After the main switch is turned on or the cover
• Pressure roller thermistor
is closed, the heating roller temperature did not
harness loose, disconnected,
SC552 reach the ready temperature (45°C) within 80
defective • Pressure roller
sec. after the fusing lamp switches on. -or- If
thermistor defectives.
the fusing unit did not reach the reload
temperature after 350 sec.
Pressure roller thermistor (software) error
fusing code. • TRIAC short, AC
SC553 The thermistor detected a temperature over
drive board defective • VBCU
220°C 12 times within 1 sec.
defective
Pressure roller thermistor (hardware) error • Do SP5810 to cancel the SC
SC554
The thermistor detected a temperature over fusing code • TRIAC short, AC
33
230°C. drive board defective • VBCU

defective
Pressure roller fusing lamp remains on
fusing code. • Thermistor
After hot roller reaches warm-up temperature,
SC555 damaged, or out of position •
the pressure roller fusing lamp remained for
Fusing lamp disconnected,
300 sec. while the hot roller is not rotating.
broken
Heating roller fusing lamp error
• Thermistor damaged, or out of
After hot roller reaches warmup temperature,
SC556 position • Fusing lamp
the heating roller fusing lamp (ends) remains
disconnected, broken
for 10 sec. while the hot roller is not rotating.
Zero Cross Over Error
SC557 At power on the fusing relay was detected as • Replace the AC drive board.
defective.
Three Successive Paper Jams in Fusing Unit
This SC only occurs if SP1159 is on, and a jam
• Remove the paper that is
occurred in the fusing unit for three
jammed in the fusing unit. •
consecutive sheets of paper. With SP1159 set
SC559 Make sure that the fusing unit is
to "1" the machine operation can be restored
clean and has no obstacles in
only by the service technician. The paper
the paper feed path.
cooling job time sensor detected paper late for
3 counts.
Heating roller non-contact thermistor error 1
The temperature measured by the heating
• Loose, broken, damaged
SC561 roller thermistor (non-contact) on the end of
connector • Defective thermistor
the heating roller did not reach the prescribed
warm-up temperature within 1 sec.
Heating roller non-contact thermistor error 2
After the main switch is turned on or the cover
is closed, the heating roller temperature does
fusing code • Defective hot
SC562 not reach the ready temperature within 100
roller thermistor • Heating roller
sec. after the heater switches on. -or- The
disconnected, defective
heating roller did not reach the ready
temperature within 150 sec.
Heating roller non-contact thermistor error 3 • Do SP5810 to cancel the SC
The thermistor 2 (of the heating roller) fusing code. • TRIAC short, AC
SC563
detected a temperature over 250°C 10 times drive board defective • VBCU
within 1 sec. defective

SC564 Heating roller non-contact • Do SP5810 to cancel the SC fusing code. •
34
thermistor error 3 TRIAC short, AC drive board defective •

The thermistor detected a VBCU defective
temperature over 260°C.
Heating roller fusing lamp on error
After fusing belt reached warm-up
• Do SP5810 to cancel the SC fusing code. •
temperature, the heating roller
SC565 Thermistor damaged, or out of position •
fusing lamp remained on for 20
Fusing lamp disconnected, broken
sec. while the hot roller was not
rotating.
Heating roller non-contact
thermistor 3 • Do SP5810 to cancel the error. • Hot roller
SC566 Thermistor detected a temperature thermistor connector disconnected, loose,
less than 0 degrees more than broken, or defective.
three times.
• Pressure roller lift sensor connection
Pressure roller lift error 2 loose, broken, damaged • Clean the
Pressure roller lift motor not pressure roller lift sensor • Pressure roller lift
SC569
operating correctly. (No signal to harness loose, broken, damage • Pressure
indicate completion of operation.) roller lift motor blocked by an obstruction •
Pressure roller lift motor defective
• Fan harness loose, broken, defective • Fan
Development intake fan error
SC570 overload due to physical obstruction • Fan
Fan motor not operating correctly.
motor defective
Ozone exhaust fan (FC) error • Fan harness loose, broken, defective • Fan
SC571 The fan of the middle ozone filter overload due to physical obstruction • Fan
box not operating correctly. motor defective
Ozone exhaust fan (K) error • Fan harness loose, broken, defective • Fan
SC572 The fan of the lower ozone filter overload due to physical obstruction • Fan
box not operating correctly. motor defective
Ozone intake fan error • Fan harness loose, broken, defective • Fan
SC573 The ozone filter intake fan not overload due to physical obstruction • Fan
operating correctly. motor defective
Y thermistor error The thermistor
near the Y PCU has short circuited • Harness loose, broken, defective •
SC574
or otherwise not operating Thermistor defective
correctly.
• Sensors are covered with paper dust or
Double-feed detection sensor error other matter and require cleaning • Sensor
The ADC output value of the harness connection loose, broken, defective
SC585
double-feed sensor LED was not • There is an obstruction between the
within range (2 to 250). emitter/receptor sensor pair. • Sensors
defective
35
Tray 1 lift motor error

• Motor harness loose, broken, defective •
An error was detected in the
SC599 Motor overload due to an obstruction •
operation of the lift motor for Tray
Motor defective
1 (tandem tray).
ARDF communication error • ARDF disconnected • VBCU board
A BREAK signal occurs after the harness disconnected, defective • VBCU
SC620
machine detects the ARDF, or a board defective • Spurious noise from the
communication timeout occurs. power supply line • ARDF defective
Mailbox-to-Finisher
communication error
Communication between the • Connection cable between mailbox and
mailbox and finisher is interrupted. finisher disconnected, defective • Finisher
SC621
An ACK/NCK signal was not main board defective • VBCU defective •
received within 100 ms after a PSU defective
data frame is sent and 3 retries
failed.
PFB communication error
Communication between the • Connection cable between the VBCU and
SC622 VBCU and PFB was interrupted. PFB is disconnected, defective • VBCU
(Communication status is defective • PFB defective
monitored at 30 ms intervals.)
Mailbox-to-copier communication
error
Communication between the
• Mailbox cable disconnected, defective •
mailbox and copier is interrupted.
SC624 Mailbox main board defective • VBCU
An ACK/NCK signal was not
defective • PSU defective
received within 100 ms after a
data frame is sent and 3 retries
failed.

VBCU-DTMB (DMC1) communication error
• Check the DTMB harness
Communication between the VBCU and
connections at the DTMB and
DMC (main) was interrupted. An ACK/NAK
SC625 VBCU • DTMB defective • PSU
signal was not received within 100 ms after
defective • VBCU defective • 5V
a data frame was sent and three retries
power supply defective
failed.
VBCU-DTMB (DMC2) communication error
• Check the DTMB harness
connections at the DTMB and
SC626 DMC (sub) was interrupted. An ACK/NAK
VBCU • DTMB defective • VBCU
signal was not received within 100 ms after
a data frame was sent and three retries
36
failed.
VBCU-DTMB (TMC) communication error
• DTMB harness loose, broken,
TMC was interrupted. An ACK/NAK signal
SC627 defective • DTMB defective • VBCU
was not received within 100 ms after a
data frame was sent and three retries
failed.
• There is no expanded
authentication module in the
machine. • The SD card is
SC636 SD card error
damaged or the authentication
module is corrupted. • There is no
DESS module in the machine.
Engine-Controller Communication Error:
No Response
SC641 • Cycle the machine off/on.
There was no response to a frame sent
from the controller board to the engine.
Engine start failure
The engine did not respond within 30s after
power on, or the engine went down • VBCU installed incorrectly • VBCU
SC670
suddenly at power on or during warm up defective
because a communication reset occurred
between the VBCU and the controller.
Incorrect board detected
SC671 An illegal engine board was detected at • Replace BICU
power on.
Memory address command error
The VBCU does not receive a memory • Turn the machine power off/on •
SC687 address command from the controller 120 Check the controller board
seconds after paper is in the position for connections • Controller defective
registration.
• Pickup roller HP sensor harness
ARDF original pickup operation error loose, disconnected, defective •
Even though the pickup motor is rotating Pickup roller HP sensor defective •
SC701 clock-wise, the pickup roller home position Pickup motor harness loose,
sensor cannot detect the position of the disconnected, defective • Pickup
pickup roller. motor defective • ARDF control
board defective
ARDF bottom plate lift motor • ARDF feed motor disconnected,
The bottom plate HP sensor did not detect defective • Bottom plate HP sensor
SC705
the home position of the bottom plate after disconnected, defective • ARDF
the bottom plate lift motor switches on and main board defective
37
lowers the bottom plate. The bottom plate

position sensor does not detect the
position of the plate after the lift motor
switches on and raises the bottom plate.
Finisher lower transport motor error • Lower transport motor
No encoder pulse signal is detected for the disconnected, defective • Finisher
transport motor within the prescribed time. connection to transport motor loose,
SC720
The 1st failure causes an original jam defective • Lower transport motor
message, and the 2nd failure causes this defective • Finisher main board
SC code. defective
Finisher jogger motor error (D373/D374, • Jogger HP sensor disconnected,
B830) defective • Jogger motor
The jogger fences move out of the home disconnected, defective • Jogger
position but the HP sensor output does not motor overloaded due to
SC721
change within the specified number of obstruction • Finisher main board
pulses. The 1st failure causes an original and jogger motor connection loose,
jam message, and the 2nd failure causes defective • Finisher main board
this SC code. defective
• Stack feed-out HP sensor
Finisher feed-out motor (B830)
disconnected, defective • Feed-out
The stack feed-out belt HP sensor does
motor disconnected, defective •
not activate within the specified time after
SC723 Finisher main board connection to
the stack feedout belt motor turns on. The
feed out motor disconnected,
1st detection failure causes a jam error,
defective • Motor overload due to
and the 2nd failure causes this SC code.
obstruction
Finisher stapler hammer motor error • Stapler hammer motor overloaded
(B830) due to obstruction, jammed staple,
Stapling does not finish within the number of sheets exceeds limit for
SC724 prescribed time after the staple hammer stapling • Stapler hammer motor
motor turns on. The 1st detection failure disconnected, defective • Staple
causes a jam error, and the 2nd failure hammer motor HP sensor
causes this SC code. disconnected, defective
Finisher exit guide plate motor error
(D373/D374, B830, B660)
• Guide plate motor disconnected,
After moving away from the guide plate
defective • Guide plate motor
position sensor, the exit guide is not
SC725 overloaded due to obstruction •
detected at the home position within the
Guide plate position sensor
prescribed time. The 1st detection failure
causes a jam error, and the 2nd failure
causes this SC code.

38
Shift jogger motor 1 error (D373/D374,

B830) • Shift jogger motor disconnected,
The sides fences do not retract within defective • Shift jogger motor
SC726 the prescribed time after the shift jogger overloaded due to obstruction • Shift
motor switches on. The 1st detection jogger HP sensor disconnected,
failure causes a jam error, and the 2nd defective
failure causes this SC code
Shift jogger motor 2 error (D373/D374)
The side fences do not retract within the
• Motor harness disconnected, loose,
prescribed time after the shift jogger
SC727 defective • Motor defective • Motor
motor switches on. The 1st detection
overload • HP defective
failure causes a jam error, and the 2nd
failure causes this SC code.
Shift jogger retraction motor error
(D373/D374)
The side fences do not retract within the • Motor harness disconnected, loose,
SC728 prescribed time after the retraction defective • Motor defective • Motor
motor switches on. The 1st detection overload • HP defective
Finisher Tray 1 shift motor error (B830)
The shift roller HP sensor of the upper • Shift tray HP sensor of the upper tray
tray does not activate within the disconnected, defective • Shift tray
prescribed time after the shift tray starts motor of the upper tray is
SC730
to move toward or away from the home disconnected, defective • Shift tray
position. The 1st detection failure motor of the upper tray overloaded
causes a jam error, and the 2nd failure due to obstruction
• Upper transport motor disconnected,
Upper Transport Motor Error (Proof
defective • Finisher connection to
Tray): B830
upper transport motor loose, defective
No encoder pulse signal is detected for
SC731 • Upper transport motor blocked by an
the upper transport motor within 600
obstruction • Upper transport motor
ms. The 1st failure causes this SC
defective • Finisher main board
code.
defective
• Motor harness loose, broken,
Shift Tray Exit Motor: 3K Finisher B830 defective • Motor is blocked by an
SC732
The shift tray exit motor is not operating. obstruction • Motor defective • Finisher
main control board defective
Stapler Exit Motor: B830 defective • Motor is blocked by an
SC733
The stapler exit motor is not operating. obstruction • Motor defective • Finisher
39
Upper Tray Junction Gate Motor: 3K

Finisher B830
The upper tray junction gate HP sensor
• Junction gate did not arrive at the
did not detect the gate at the home
home position within the specified time
SC734 position within 200 ms after two
• Junction gate did not leave the home
attempts. -or- The HP sensor twice
position within the specified time
detected the gate at the home position
for more than 200 ms after it was
supposed to open.
Staple Junction Gate Motor Error: B830
The staple tray junction gate HP sensor
did not detect the gate at the home • Junction gate did not arrive at the
position within 200 ms after two home position within the specified time
SC735
attempts. -or- The HP sensor twice • Junction gate did not leave the home
detected the gate at the home position position within the specified time
supposed to open.
Pre-Stack Junction Gate Motor Error:
3K Finisher B830
The pre-stack junction gate HP sensor
did not detect the gate at the home
SC736 position for within 200 ms after two
supposed to open.
Pre-Stack Transport Motor Error: B830
defective • Motor is blocked by an
SC737 The pre-stack transport motor is not
obstruction • Motor defective • Finisher
operating.
Pre-Stack Junction Gate Release Motor
Error: B830
The pre-stack junction gate release HP
sensor did not detect the gate at the
SC738 home position within 200 ms after two
supposed to open.
Finisher corner stapler motor error
(B830) • Staple jam • Number of sheets in the
SC740 The stapler motor does not switch off stack exceeds the limit for stapling •
within the prescribed time after Stapler motor disconnected, defective
operating. The 1st detection failure
40
causes a jam error, and the 2nd failure

Finisher corner stapler rotation motor
error • Stapler rotation motor disconnected,
The stapler does not return to its home defective • Stapler rotation motor
SC741 position within the specified time after overloaded due to obstruction • Stapler
stapling. The 1st detection failure rotation HP sensor disconnected,
causes a jam error, and the 2nd failure defective
Finisher stapler movement motor error
• Stapler movement motor
The stapler HP sensor is not activated
disconnected, defective • Stapler
within the specified time after the stapler
SC742 movement motor overloaded due to
motor turned on. The 1st detection
obstruction • Stapler HP sensor

Booklet stapler motor error 1
The front stapler unit saddle-stitch
motor does not start operation
• Front motor disconnected, defective • Front
SC743 within the specified time. The 1st
motor overloaded due to obstruction
detection failure causes a jam
error, and the 2nd failure causes
this SC code.
Booklet stapler motor error 2
The rear stapler unit saddle-stitch
motor does not start operation
• Rear motor disconnected, defective • Rear
SC744 within the specified time. The 1st
motor overloaded due to obstruction
this SC code.
Feed-Out Belt Motor Error
If the motor is operating 1. Stack feed-out HP
(D373/B830)
sensor harness loose, broken, defective 2.
The stack feed-out belt HP sensor
Stack feed-out HP sensor defective If the
does not activate within the
motor is not operating: 1. Feed-out motor
SC745 specified time after the stack
blocked by an obstruction 2. Feed-out motor
feed-out belt motor turns on. The
harness loose, broken, defective 3. Feed-out
1st detection failure causes a jam
motor defective 4. Booklet finisher main
board defective
this SC code.
Stack Plate Motor Error 1: Front If the motor is operating 1. Front stack plate
SC746
Motor (B830) HP sensor harness loose, broken, defective
41
The stack plate HP sensor (front) 2. Front stack plate HP sensor defective If
does not activate within 500 ms the motor is not operating: 1. Motor blocked
after the motor turns on. The 1st by an obstruction 2. Motor harness loose,
detection failure causes a jam broken, defective 3. Motor defective 4.
error, and the 2nd failure causes Booklet finisher main board defective
this SC code.
Stack Plate Motor Error 2: Center
If the motor is operating 1. Center stack plate
Motor (B830)
HP sensor harness loose, broken, defective
The stack plate HP sensor
2. Center stack plate HP sensor defective If
(center) does not activate within
SC747 the motor is not operating: 1. Motor blocked
500 ms after the motor turns on.
by an obstruction 2. Motor harness loose,
The 1st detection failure causes a
broken, defective 3. Motor defective 4.
jam error, and the 2nd failure
Booklet finisher main board defective
Stack Plate Motor Error 3: Rear
If the motor is operating 1. Rear stack plate
Motor (B830)
HP sensor harness loose, broken, defective
The stack plate HP sensor (rear)
2. Rear stack plate HP sensor defective If
does not activate within 500 ms
SC748 the motor is not operating: 1. Motor blocked
after the motor turns on. The 1st
by an obstruction 2. Motor harness loose,
Booklet finisher main board defective
this SC code
Finisher tray 1 (upper tray lift)
motor error
The upper tray paper height • Tray lift motor disconnected, defective •
sensor does not change its status Upper tray paper height sensor
SC750 with the specified time after the disconnected, defective • Finisher main
tray raises or lowers. The 1st board connection to motor loose • Finisher
detection failure causes a jam main board defective
this SC code.
Stacking Roller Motor Error
If the motor is operating 1. Return drive HP
(B830)
sensor harness loose, broken, defective 2.
The return drive HP sensor did
Return drive HP sensor defective If the motor
not detect the stacking roller at
SC753 is not operating: 1. Motor blocked by an
the HP sensor within 1 sec. -or-
obstruction 2. Motor harness loose, broken,
The stacking roller did not leave
defective 3. Motor defective 4. Finisher main
the home position at the specified
board defective
time.
Stacking Roller Drag Motor Error
• Motor harness loose, broken, defective •
(B830)
SC754 Motor defective • Finisher control board
The stacking roller drag motor did
defective
not turn on.
42
Shift Motor Error: 3K Finisher

If the motor is operating 1. Half-turn sensor
(B830)
1, 2 harnesses loose, broken, defective 2.
The shift tray half-turn sensors:
One of the half-turn sensors defective If the
Failed twice to detect the shift tray
SC755 motor is not operating: 1. Motor blocked by
at the home position at the
an obstruction 2. Motor harness loose,
specified time. -or- Failed twice to
detect that the shift tray had left
Finisher main board defective
the home position.
Finisher punch motor error (B830)
The punch HP sensor is not
activated within the specified time • Punch HP sensor disconnected, defective •
SC760 after the punch motor turned on. Punch motor disconnected, defective •
The 1st detection failure causes a Punch motor overload due to obstruction
jam error, and the 2nd failure
Finisher folder plate motor error
(D373)
The folder plate moves but is not Folder plate HP sensor disconnected,
detected at the home position defective Folder plate motor disconnected,
SC761
within the specified time. The 1st defective Folder plate motor overloaded due
detection failure causes a jam to obstruction.
this SC code.
Punch movement motor error
Occurs during operation of the
punch unit. The 1st detection Motor harness disconnected, loose,
SC763
failure causes a jam error, and defective Motor defective
the 2nd failure causes this SC
code.
Paper position sensor slide motor
error
Occurs during operation of the
Motor harness disconnected, loose,
SC764 punch unit. The 1st detection
defective Motor defective
failure causes a jam error, and
the 2nd failure causes this SC
code.
• Fold bottom fence mechanism overloaded
due to an obstruction • Fold bottom fence HP
Fold Unit Bottom Fence Lift Motor
sensor connector loose, broken, defective •
Error (D373)
Fold bottom fence HP sensor defective •
SC765 The fold unit bottom fence did not
Fold bottom fence lift motor connector loose,
return to the home position within
broken, defective • Fold bottom fence lift
the specified time.
motor defective • Main control board
defective
43

• Clamp roller mechanism overloaded
due to an obstruction • Clamp roller HP
Clamp Roller Retraction Motor (D373) sensor connector loose, broken,
The clamp roller did not return to the defective • Clamp roller HP sensor
SC766
home position within the specified defective • Clamp roller retraction motor
time. connector loose, broken, defective •
Clamp roller retraction motor defective •
Main control board defective
• Stack junction mechanism overloaded
due to an obstruction • Stack junction
Stack Junction Gate Motor (D373) gate HP sensor connector loose,
The stack junction gate did not return broken, defective • Stack junction gate
SC767
to the home position within the HP sensor defective • Stack junction
specified time. gate motor connector loose, broken,
defective • Stack junction gate motor
defective • Main control board defective
Cover Interposer Lift Motor 1 Error
In the first tray: • The upper limit
sensor did not detect the bottom plate
within the specified time after the lift
• Lift motor, upper limit sensor, lower
motor switched on to lift the bottom
limit sensor harnesses, connectors
plate. • The lower limit sensor did not
SC770 loose, broken, defective • Lift motor
direct the bottom plate within the
defective • Upper limit sensor defective
specified time after the lift motor
• Lower limit sensor defective
switched on to lower the bottom plate.
Note: In both cases, 1 error count
indicates a jam, 2 error counts cause
this SC code.
Cover Interposer Lift Motor 2 Error
In the second tray: • The upper limit
sensor did not detect the bottom plate
within the specified time after the lift
• Lift motor, upper limit sensor, lower
motor switched on to lift the bottom
limit sensor harnesses, connectors
plate. • The lower limit sensor did not
SC771 loose, broken, defective • Lift motor
direct the bottom plate within the
defective • Upper limit sensor defective
specified time after the lift motor
• Lower limit sensor defective
switched on to lower the bottom plate.
this SC code.
SC772 Cover Interposer Pickup Motor 1 Error • The pick-up motor, pick-up roller HP
44
In the first tray: • While the pick-up sensor harnesses, connectors were
roller motor was on, the pick-up roller loose, broken, defective • Pick-up motor
HP sensor did not detect the pick-up overload due to an obstruction • Pick-up
roller at the home position within the motor defective • Pick-up roller HP
specified number of pulses. • While sensor defective
the pick-up roller motor was on, the
pick-up roller HP sensor did not detect
the pick-up roller at the home position
above the specified number of pulses.
this SC code.
Cover Interposer Pickup Motor 2 Error
In the second tray: • While the pick-up
roller motor was on, the pick-up roller
HP sensor did not detect the pick-up
• The pick-up motor, pick-up roller HP
roller at the home position within the
sensor harnesses, connectors were
specified number of pulses. • While
loose, broken, defective • Pick-up motor
SC773 the pick-up roller motor was on, the
overload due to an obstruction • Pick-up
pick-up roller HP sensor did not detect
motor defective • Pick-up roller HP
the pick-up roller at the home position
sensor defective
above the specified number of pulses.
this SC code.
If the jogger top fence motor is
Jogger Top Fence Motor: 3K Finisher
operating: 1. Top fence HP sensor
B830
harness loose, broken, defective 2. Top
The top fence HP sensor detected
fence HP sensor defective If the jogger
that: The top fence did not arrive at
SC775 top fence motor is not operating: 1.
the home position within the specified
Motor blocked by an obstruction 2.
number of pulses. -or- The top fence
Motor harness loose, broken, defective
failed to leave the home position
3. Motor defective 4. Finisher main
within the specified number of pulses.
board defective
If the jogger bottom fence motor is
Jogger Bottom Fence Motor (B830) operating: 1. Bottom fence HP sensor
The bottom fence HP sensor detected harness loose, broken, defective 2.
that: The bottom fence did not arrive Bottom fence HP sensor defective If the
SC776 at the home position at the specified jogger bottom fence motor is not
time. -or- The bottom fence failed to operating: 1. Motor blocked by an
leave the home position at the obstruction 2. Motor harness loose,
specified time. broken, defective 3. Motor defective 4.
Finisher main board defective
SC778- Horizontal Transport Motor Error Multi • Motor harness or connector loose,
45
1 Folder (D454) broken, defective • Motor or motor drive

The motor drive PCB detected an board defective
error at the motor.
Top Tray Exit Motor Multi Folder
• Motor harness or connector loose,
SC778- (D454)
broken, defective • Motor or motor drive
2 The motor drive PCB detected an
board defective
error at the motor.
Top Tray JG Motor Multi Folder
• Top tray JG HP sensor dirty • Sensor
(D454)
harness or connector loose, broken,
The top tray JG HP sensor did not
SC778- defective • Top tray JG motor harness
detect the top tray junction gate at (or
3 or connector loose, broken, defective •
out of) its home position. The 1st
Sensor defective • Motor or motor drive
occurrence causes a jam, and the 2nd
board defectiveC code.
occurrence causes this SC code.
Entrance JG Motor Multi Folder
(D454) • Entrance JG HP sensor dirty • Sensor
The entrance junction gate HP sensor harness or connector loose, broken,
SC778- did not detect the entrance junction defective • Entrance JG motor harness
4 gate at (or out of) its home position. or connector loose, broken, defective •
The 1st occurrence causes a jam, and Sensor defective • Motor or motor drive
the 2nd occurrence causes this SC board defectiveC code.
code.
1st Stopper Motor Error Multi Folder
(D454) • 1st stopper HP sensor dirty • Sensor
The 1st stopper HP sensor did not harness or connector loose, broken,
detect the 1st stopper in (or out of) its defective • 1st stopper motor harness or
SC779
home position within the prescribed connector loose, broken, defective •
time. The 1st occurrence causes a Sensor defective • Motor or motor drive
jam, and the 2nd occurrence causes board defectiveC code.
this SC code.
Z-Fold Feed Motor Error
The feed motor that drives the feed • Motor harness loose, broken,
SC780 rollers and exit rollers in the Z-fold unit defective • Motor blocked by an
is not operating. The 1st alert signals obstruction • Motor defective
a jam, the 2nd alert triggers this SC.
Z-Fold Lower Stopper Motor Error
The lower stopper failed to leave the • Lower stopper motor disconnected,
home position with the specified defective • Lower stopper motor
SC781 number of motor pulses. Note: The overloaded due to obstruction • Lower
1st detection failure causes a jam stopper HP sensor disconnected,
error, and the 2nd failure causes this defective
SC code.
46

Z-fold Upper Stopper Motor
The upper stopper failed to leave the • Upper stopper motor disconnected,
home position with the specified defective • Upper stopper motor
SC782 number of motor pulses. Note: The overloaded due to obstruction • Upper
1st detection failure causes a jam stopper HP sensor disconnected,
error, and the 2nd failure causes this defective
SC code.
2nd Stopper Motor Error Multi Folder
(D454) • 2nd stopper HP sensor dirty • Sensor
The 2nd stopper HP sensor did not harness or connector loose, broken,
SC783- detect the 2nd stopper in (or out of) defective • 2nd stopper motor harness or
1 its home position within the connector loose, broken, defective •
prescribed time. The 1st occurrence Sensor defective • Motor or motor drive
causes a jam, and the 2nd board defective
Fold Plate Motor Error Multi Folder
(D454) • Fold plate HP sensor dirty • Sensor
The fold plate HP sensor did not harness or connector loose, broken,
SC783- detect the fold plate in (or out of) its defective • Fold plate motor harness or
10 home position within the prescribed connector loose, broken, defective •
time. The 1st occurrence causes a Sensor defective • Motor or motor drive
jam, and the 2nd occurrence causes board defectiveard defective
this SC code.
Jogger Fence Motor Multi Folder
(D454) • Jogger fence HP sensor dirty • Sensor
The jogger fence HP sensor did not harness or connector loose, broken,
SC783- detect the jogger fence in (or out of) defective • Jogger fence motor harness
11 its home position within the or connector loose, broken, defective •
Positioning Roller Motor Error Multi
Folder (D454) • Positioning roller HP sensor dirty •
The positioning roller HP sensor did Sensor harness or connector loose,
SC783- not detect the positioning roller in (or broken, defective • Positioning roller
12 out of) its home position within the motor harness or connector loose,
prescribed time. The 1st occurrence broken, defective • Sensor defective •
causes a jam, and the 2nd Motor or motor drive board defective
FM2 Direct-Send JG Motor Multi • FM2 direct-send JG HP sensor dirty •
SC783-
Folder (D454) Sensor harness or connector loose,
13
The direct-send JG HP sensor did broken, defective • FM2 direct-send JG
47
not detect the direct-send JG in (or motor harness or connector loose,

out of) its home position within the broken, defective • Sensor defective •
prescribed time. The 1st occurrence Motor or motor drive board defective
causes a jam, and the 2nd
FM6 Pawl Motor Multi Folder (D454) • FM6 pawl HP sensor dirty • Sensor
The FM6 pawl HP sensor did not harness or connector loose, broken,
SC783- detect the FM6 pawl in (or out of) its defective • FM6 pawl motor harness or
14 home position. The 1st occurrence connector loose, broken, defective •
causes a jam, and the 2nd Sensor defective • Motor or motor drive
occurrence causes this SC code. board defective
3rd Stopper Motor Error Multi Folder
(D454) • 3rd stopper HP sensor dirty • Sensor
The 3rd stopper HP sensor did not harness or connector loose, broken,
SC783- detect the 3rd stopper in (or out of) defective • 3rd stopper motor harness or
2 its home position within the connector loose, broken, defective •
1st Fold Motor Error Multi Folder
SC783- (D454)
board defective
error at the motor.
2nd Fold Motor Error Multi Folder
SC783- (D454)
board defective
error at the motor.
Crease Motor Error Multi Folder
SC783- (D454)
board defective
error at the motor.
Dynamic Roller Transport Motor
SC783- Error Multi Folder (D454)
board defective
error at the motor.
Reg. Roller Transport Motor Error
SC783- Multi Folder (D454)
board defective
error at the motor.
Dynamic Roller Lift Motor Error Multi • Dynamic roller HP sensor dirty • Sensor
SC783-
Folder (D454) harness or connector loose, broken,
8
The dynamic roller HP sensor did defective • Dynamic roller lift motor
48
not detect the dynamic roller in (or harness or connector loose, broken,
out of) its home position within the defective • Sensor defective • Motor or
prescribed time. The 1st occurrence motor drive board defective
causes a jam, and the 2nd
Registration Roller Release Motor
Error Multi Folder (D454) • Registration roller HP sensor dirty •
The registration roller HP sensor did Sensor harness or connector loose,
not detect the registration roller in broken, defective • Registration roller
SC783-
(or out of) its home position within release motor harness or connector
9
the prescribed time. The 1st loose, broken, defective • Sensor
occurrence causes a jam, and the defective • Motor or motor drive board
2nd occurrence causes this SC defective
code.

Z-Fold Timing Sensor Adjustment Error
• Sensor, mirror dirty from paper dust,
1
other particles • Harness loose,
SC784 The output voltage light emitted from
broken, defective • Mirror out of
the sensor changed, but the return input
position
was not sufficient to attain V0.
Z-Fold Timing Sensor Adjustment Error
• Sensor, mirror dirty from paper dust,
2
other particles • Harness loose,
SC785 The output voltage light emitted from
broken, defective • Mirror out of
the sensor changed, but the return input
position
was not sufficient to attain V0.
Z-Fold Memory Error • Turn the machine power off/on •
SC786 Several attempts to write to the Zfold EEPROM on Z-Folder main board
memory failed. defective
Proof Tray Exit Motor Error Multi Folder
(D454)
The motor drive PCB detected an error
SC789 • Motor, motor drive board defective
at the motor due to overload,
overheating. Paper cannot exit at proof
tray.
Junction gate error
• Path JG motor (M201) defective •
Detected at HP after the time
Motor connector loose, broken,
SC792- defective • Motor overload • Path JG
(more than 36 pulses) (1 detection, jam,
1 sensor (S203) connector loose,
twice detected, SC error) -or- Not
broken, defective • Sensor (S203)
detected at HP after the time prescribed
defective
to arrive at the HP had elapsed (more
49
than 22 pulses) (1 detection, jam, twice

detected, SC error)
Binder unit runout error
• Runout press roller motor (M610)
SC792- Motor defective • Motor overload •
detection, jam, 2nd detection, SC error)
10 Runout roller HP sensor (S614)
Sensor defective
Clamp thickness error 50-sheet
detection sensor (S606) went OFF
during pre-bind jogging when a 100-
• 50-sheet detection sensor (S606)
SC792- sheet thickness was detected. (1st
11 detection jam, 2nd detection SC error) -
Sensor defective
or- 50-sheet detection sensor went OFF
at initialization when the clamp moved
to the open position.
Alignment pin error
• Alignment pin motor (M602)
SC792- Motor overload • Motor defective •
detection, jam, 2nd detection, SC error)
12 Alignment pin HP sensor (S604)
Sensor defective
Pre-bind jogger shutter error
prescribed to arrive at the HP had • Shutter motor (M608) connector
elapsed (more than 400 ms) (1st loose, broken, defective • Motor
SC792-
detection, jam, 2nd detection, SC error) overload • Motor defective • Shutter
13
-or- Detected at HP after the time HP sensor (S605) connector loose,
prescribed to leave the HP had elapsed broken, defective • Sensor defective
Timing sensor interval error
• Clamp unit motor (M701) connector
The bind timing sensor (S702)
loose, broken, defective • Motor
SC792- remained ON or OFF longer than the
overload • Motor defective • Bind
15 prescribed time (1500 ms) during
timing sensor (S702) connector loose,
initialization or ring binding (1st
broken, defective • Sensor defective
detection: jam, 2nd detection: SC error)
50
Clamp unit HP error

At initialization or during ring binding,
• Clamp unit motor (M701) connector
did not arrive at the home position
within the prescribed time (1500 ms)
SC792- overload • Motor defective • Clamp
(1st detection: jam, 2nd detection: SC
16 unit HP sensor (S701) connector
error) -or- Detected at HP after the time
loose, broken, defective • Sensor
defective
(more than 1500 ms) (1st detection,
jam, 2nd detection, SC error)
• Alignment pin motor (M602)
Spine alignment error Motor overload • Motor defective •
During pin alignment operation, the pin Alignment pin HP sensor (S604)
SC792- did not reach the up position or return to connector loose, broken, defective, or
17 the home position with the prescribed sensor defective • Alignment pin up
time (400 ms), and one retry failed sensor (S610) connector loose,
within the same time limit. broken, defective, or sensor defective
• Stack not jogged correctly, or not
punched correctly
Binder unit not detected • Drawer connector loose, broken,
SC792-
The binder unit could not be detected at defective • Drawer connector
18
initialization. defective
Pre-punch side fence HP error
• Side jogger motor (M302) connector
(more than 400 pulses) (1st detection,
SC792- overload • Motor defective • Pre-
jam, 2nd detection, SC error) -or- Not
2 punch jogger HP sensor (S301)
Sensor (S301) defective
than 600 pulses) (1st detection, jam,
Output belt 1 HP error
• Output belt 1 motor (M401)
(more than 200 pulses) (1st detection,
jam, 2nd detection, SC error) -or- Not
20 Output belt 1 HP sensor (S401)
Sensor defective
than 2125 pulses) (1st detection, jam,

51
Output belt 2 HP error

• Output belt 2 motor (M402)
detection, SC error) -or- Not detected at
21 Output belt 2 HP sensor (S402)
Sensor defective
pulses) (1st detection, jam, 2nd detection,
SC error)
Stack height error • Stacker motor (M501) connector
Stack height sensor remained ON while loose, broken, defective • Motor
SC792-
moving toward the top. -or- The sensor overload • Stack height sensor
22
did not go ON within 6 sec. after the (S502) connector loose, broken,
motor turned on. defective • Sensor defective
Stacker error
Although the stacker was full at the start • Stacker HP sensor (S501)
and end of stacker operation with the connector loose, broken, defective,
stacker full (stacker sensors ON or sensor defective • Stacker height
SC792- together), no documents were detected HP sensor (S502) connector loose,
23 (also when documents were leaning) -or- broken, defective, or sensor
Although the stacker was detected full defective • Stacker detect sensor
with the stacker stopped, no documents (S504) loose, broken, defective, or
were detected within 2 sec. (1st detection sensor defective
jam, 2nd detection SC error)
Pre-punch jogger roller HP error
• Jog roller lift motor (M305)
detection, SC error) -or- Not detected at
3 Jog roller lift HP sensor (S309)
Sensor defective
pulses) (1st detection, jam, 2nd detection,
SC error)
Punch defective
• Punch motor (M304) connector
One or more of the following occurred: •
Punch unit not detected at initialization. •
overload • Motor defective • Punch
No motor rotation detected at HP at 30
SC792- HP sensor (S302) connector loose,
ms after the DC motor turned on • No
4 broken, defective, or sensor
encoder pulse detected at HP at 5 ms
defective • Punch encoder sensor
after the DC motor turned on • Not
(S303) connector loose, broken,
detected at HP at 400 ms after the DC
defective, or sensor defective
motor turned on
SC792- Paddle roller HP error • Paddle roller lift motor (M603)
5 Not detected at HP after the time connector loose, broken, defective •
52
prescribed to arrive at the HP had Motor overload • Motor defective •

elapsed (more than 400 ms) (1st Paddle roller HP sensor (S602)
detection, jam, 2nd detection, SC error) - connector loose, broken, defective •
or- Detected at HP after the time Sensor defective
Jogger fence 1 error
• Jog fence 1 motor (M604)
connector, loose, broken, defective
SC792- • Motor defective • Motor overload •
detection, jam, 2nd detection, SC error) -
6 Side fence 1 HP sensor (S601)
or- Detected at HP after the time
• Sensor defective
Jogger fence 2 error
• Jog fence 2 motor (M606)
7 Side fence HP sensor 1 (S611)
Sensor defective
Stack tamper HP error
• Stack tamper motor (M607)
8 Stack tamper HP sensor (S612)
Sensor defective
Pre-bind jogger clamp HP error
• Spine clamp motor (M605)
SC792- Motor defective • Motor overload •
9 Clamp HP sensor (S603) connector
loose, broken, defective • Sensor
defective
SC816 Energy save I/O subsystem error • Reboot the machine. • Replace
53
An error was detected in the signal from the controller board.

the ASIC (controller board) which controls
the STR (Suspend to RAM) function.
Note: STR is a feature of this machine
that minimizes energy consumption while
the machine is in the energy saver mode.
Boot loader error • File or module on the system SD
The boot loader cannot read one of the card is corrupted • File or module
following: self-diagnostic module, kernel, on the system SD card is illegal •
SC817
or one of the files of the root file system, Make sure that the system SD card
or the check of one of these items on the is the one designed for the machine
system SD card failed. • Replace controller board.
Fatal kernel error
• System program defective •
Due to a control error, a RAM overflow
Controller board defective •
SC819 occurred during system processing. One
Optional board defective • Replace
of the following messages was displayed
controller firmware
on the operation panel.
Self-diagnostic error 1: ASIC
The ASIC provides the central point for
the control of bus arbitration for CPU
SC821 • ASIC (controller board defective)
access, for option bus and SDRAM
access, for SDRAM refresh, and for
management of the internal bus gate.
SC822 Self-diagnostic error 2: HDD

Self-diagnostic error 3: NVRAM
• NVRAM defective • Controller board
NVRAM device does not exist, NVRAM
SC824 defective • NVRAM backup battery
device is damaged, NVRAM socket
exhausted • NVRAM socket damaged
damaged
• Make sure that the resident RAM is
Self-diagnostic error 5: Optional RAM installed in the correct slot. • Make
SC829
Verify error for optional RAM. sure the optional RAM is installed in
the correct slot (Slot 0)
SC833 Self-diagnostic error 8: Engine I/F ASIC
Self-diagnostic error 9: Optional Memory
SC834 • Controller defective
RAM DIMM
Net I/F error • IP address setting incorrect •
SC850 Duplicate IP addresses. Illegal IP Ethernet board defective • Controller
address. Driver unstable and cannot be board defective
54
used on the network.

Data Encryption Error 1 These are
SC858 errors of the HDD Data Encryption
Option D377.
SC859 Data Encryption Error 2
HDD re-try failure
At power on with the HDD detected, Harness between HDD and board
power supply to the HDD is interrupted, disconnected, defective HDD power
SC861
after the HDD is awakened from the connector disconnected HDD
sleep mode, the HDD is not ready within defective Controller board defective
30 s.
HDD defective Note: If the bad sectors
HDD data read failure are generated at the image partition,
The data written to the HDD cannot be the bad sector information is written to
SC863
read normally, due to bad sectors NVRAM, and the next time the HDD is
generated during operation. accessed, these bad sectors will not
be accessed for read/write operation.
HDD data CRC error
During HDD operation, the HDD cannot
SC864 respond to an CRC error query. Data HDD defective
transfer did not execute normally while
data was being written to the HDD.
HDD access error
HDD responded to an error during
SC865 HDD defective.
operation for a condition other than
those for SC863, 864.
SD card error 2: SD card removed
The SD card in the boot slot when the Insert the SD card, then turn the
SC867
machine was turned on was removed machine off and on.
while the machine was on.
SD card error 3: SD card access • SD card not inserted correctly • SD
SC868 An error occurred while an SD card was card defective • Controller board
being used. defective
Address book data error
Address book data on the hard disk was
detected as abnormal when it was
• Software defective. • Cycle the
accessed from either the operation
SC870 machine off/on. • Replace controller
panel or the network. The address book
firmware. • HDD defective
data cannot be read from the HDD or
SD card where it is stored, or the data
read from the media is defective.
55
Delete All error 1: HDD

A data error was detected for the HDD/ • Turn the main switch off/on and try
NVRAM after the Delete All option was the operation again. • Install the Data
SC874
used. Note: The source of this error is Overwrite Security Unit again.. • HDD
the Data Overwrite Security Unit running defective
from an SD card.

Delete All error 2: Data area • Cycle the machine
SC875 An error occurred while the machine deleted data from off/on. • Try the
the HDD. operation again.
Mechanical Counter 1 error • Mechanical Counter
Mechanical Counter 1 was not set correctly at power 1 connection loose or
SC901
on, or the operator disconnected the counter while defective • Mechanical
machine was operating. Counter 1 defective
Mechanical Counter 2 error
Mechanical Counter 2 was not set correctly at power
SC902
on, or the operator disconnected the counter while
machine was operating.
SC910
… External controller error
SC914
External controller down
The EAC received an interrupt signal from the FLUTE
• Switch the machine
SC919 serial driver during print jobs in progress and the
off and on.
connection between the copier and external controller
was broken.
Net File function error
The NetFile file management on the HDD cannot be
used, or a NetFile management file is corrupted and
operation cannot continue. The HDDs are defective
SC925 and they cannot be debugged or partitioned, so the
Scan Router functions (delivery of received faxes,
document capture, etc.), Web services, and other
network functions cannot be used. HDD status codes
are displayed below the SC code:

Ricoh Aficio MPC6501 Trouble Error Codes

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Ricoh Aficio MPC6501 Trouble Error Codes

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1

Code Description Causes

value. motor, drive assembly defective •

Code Description Causes

initialization on the CIS, or during

Code Description Causes

While the polygon motor is rotating disconnected, defective • Check all

the GAVD did not assert. HDD defective

Code Description Causes

MUSIC Continuous Failure • Fusing belt installed incorrectly • Fusing belt

voltage harness for defects and replace it if

Code Description Causes

• Check the connections of the charge unit of

Code Description Causes

less than the minimum threshold

be replaced if the TD sensor is

Code Description Causes

• TD sensor harness disconnected, loose,

Drum motor error: M

Code Description Causes

the magenta ID sensor pattern

the operation of the sub hopper clutch

defective • Potential sensor defective •

Code Description Causes

The development potential of dirty • Drum potential sensor defective • Drum

voltage (Vr), the amount of power pack defective • OPC defective

Code Description Causes

Separation power pack output error • Damaged insulation on the high-

Code Description Causes

Drum cleaning motor error: C

Code Description Causes

length of time the LED projected light. •

fence 153.5 mm. or other obstacle has jammed

Code Description Causes

Code Description Causes

230°C. drive board defective • VBCU

Code Description Causes

thermistor error 3 TRIAC short, AC drive board defective •

Tray 1 lift motor error

Code Description Causes

lowers the bottom plate. The bottom plate

Code Description Causes

Shift jogger motor 1 error (D373/D374,

Upper Tray Junction Gate Motor: 3K

causes a jam error, and the 2nd failure

Code Description Causes

Shift Motor Error: 3K Finisher

Code Description Causes

1 Folder (D454) broken, defective • Motor or motor drive

Code Description Causes

not detect the direct-send JG in (or motor harness or connector loose,

Code Description Causes

than 22 pulses) (1 detection, jam, twice

Clamp unit HP error

Code Description Causes

Output belt 2 HP error

prescribed to arrive at the HP had Motor overload • Motor defective •

An error was detected in the signal from the controller board.

Code Description Causes

used on the network.

Delete All error 1: HDD

Code Description Causes

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