Consumer Protection Act

The Consumer Protection Act, 1986 (COPRA) is an Act of the Parliament of India enacted in 1986 to
protect the interests of consumers in India. It makes for the establishment of consumer councils and
other authorities for the settlement of consumer's grievances and for matters connected there with
it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.This
statute was made before this act."

Significance of the statue

This statue is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair
trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led
to the establishment of a widespread network of consumer forums and appellate courts all over
India. It has significantly impacted how businesses approach consumer complaints and has
empowered consumers to a great extent.

Various Consumer Organisation

To increase the awareness of consumers, there are many consumer organisations and NGOs that
have been established.

CONSUMER GUIDANCE SOCIETY OF INDIA (CGSI) was THE FIRST CONSUMER ORGANISATION
ESTABLISHED IN INDIA IN 1966.

It was followed by many others such as

(1) Consumer Education And Research Centre (Gujarat)

(2) Bureau Of Indian Standards

(3) Federation Of Consumer Organisation In Tamil Nadu

(4) Mumbai Grahak Panchayat

(5) Consumer Voice (New Delhi)

(6) Legal Aid Society (Kolkata)

(7) Akhil Bhartiya Grahak Panchayat

(8) The Consumers Eye India.

(9)United India Consumer's

Consumer Disputes Redressal Agencie

• District Consumer Disputes Redressal Forum (DCDRF): Also known as the "District
Forum" established by the State Government in each district of the State. The State Governments
may establish more than one District Forum in a district. It is a district level court that deals with
cases valuing up to ₹2 million (US$29,000).[2]

• State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State
Commission" established by the State Government in the State. It is a state level court that takes up
cases valuing less than ₹10 million (US$140,000)[2]

• National Consumer Disputes Redressal Commission (NCDRC): Established by the

Central Government. It deals with matters of more than 10 million.

The objectives of the Central Council is to promote and to protect the rights of the consumers such
as:-

 The right to be protected against the marketing of goods and services which are
hazardous to life and property.
 The right to be informed about the quality, quantity, potency, purity, standard and
price of goods or services, as the case may be so as to protect the consumer against
unfair trade practices;
 The right to be assured, wherever possible, access to a variety of goods and services
at competitive prices ;
 The right to be heard and to be assured that consumer's interest will receive due
consideration at appropriate forums;
 The right to seek redressal against unfair trade practices or restrictive trade
practices or unscrupulous exploitation of consumers
 The right to consumer education.

Jurisdiction of District Foru

 Subject to the other provisions of this Act, the District Forum shall have jurisdiction
to entertain complaints where the value of the goods or services and the
compensation, if any, claimed does not exceed rupees twenty lakhs.
 A complaint shall be instituted in a District Forum within the local limits of whose
jurisdiction:-

a) – the opposite party or each of the opposite parties, where there are more than one, at the time
of the institution of the complaint, actually and voluntarily resides or carries on business or has a
branch office or personally works for gain, or

b) – any of the opposite parties, where there are more than one, at the time of the institution of the
complaint, actually and voluntarily resides, or carries on business or has a branch office, or
personally works for gain, provided that in such case either the permission of the District Forum is
given, or the opposite parties who do not reside, or carry on business or have a branch office, or
personally work for gain, as the case may be, acquiesce in such institution; or

c) – the cause of action, wholly or in part, arises.

Consumer courts do not have jurisdiction over matters where services or goods were bought for a
commercial purpose.

Jurisdiction of State Commission

Subject to the other provisions of this Act, the State Commission shall have jurisdiction:-

a) to entertain

i) complaints where the value of the goods or services and compensation, if any, claimed exceeds
rupees twenty lakhs but does not exceed rupees one crore (R10 million); and

ii) appeals against the orders of any District Forum within the State; and

b) to call for the records and pass appropriate orders in any consumer dispute

Jurisdiction of National Commissio

(a) to entertain—

(i) complaints where the value of the goods or services and compensation, if any, claimed exceeds
rupees one crore; and

(ii) appeals against the orders of any State mayor; and

(b) to call for the records and pass appropriate orders in any consumer dispute which is pending
before or has been decided by any State Commission. However, the Supreme Court of India has held
that the jurisdiction of National Commission under Revision Jurisdiction is very limited and can only
be exercised when State Commission exceeds its jurisdiction, fails to exercise its jurisdiction or there
is material illegality in the order passed by State Commission.

References

0. Kumar, Vineet. "An Analysis of Consumer Protection Laws in India". iPleaders. Retrieved 10
December 2016.

0. ^ a b c "CONSUMER PROTECTION AND NATIONAL CONSUMER DISPUTES REDRESSAL

COMMISSION". NCDRC. Archived from the original on 21 July 2011. Retrieved 18 December 2012.

0. ^ Meera Industries, Howrah vs. Modern Constructions, Howrah

0. ^ "Jurisdiction of National Commission under Revision Application is limited". Consumer Law

India. 13 November 2016. Retrieved 28 January 2017.
 ilead

NAME: ANDREW PREM PASKAR

SECTION: BBA3A
ROLL NUMBER: 28905018106
SUBJECT: BUSINESS LAWS
MENTOR: MR. SUDHANSHU SINGH
 ilead

NAME: ANDREW PREM PASKAR

SECTION: BBA3A
ROLL NUMBER: 28905018106
SUBJECT: BUSINESS LAWS
MENTOR: MR. SUDHANSHU SINGH