*RFHHA MANAGEMENT TIP OF THE DAY FOR HOSPITAL ADMINISTRATORS

1224*

* Ways to Improve Managerial Communication at Workplace?*

 The exchange of ideas and information among managers or team

leaders within an organization refers to managerial communication.
Individuals need to communicate with each other effectively for
better coordination and better relations amongst themselves.
 One of the best ways for managers to improve communication at
workplace is to know their team members well. Address all your
team members by their names and interact with them more often.
Sit with them atleast thrice in a week to know what they are upto?
Try to read their expressions and find out whether they are able to
understand what you intend to communicate or not? Find out
whether they understand their roles and responsibilities or any other
work assigned to them or not? Taking proper feedback from people
you interact on a regular basis helps you improve your
communication. In effective communication, message needs to be
understood by the recipients in its desired form. Cross check with
people to ensure they are clear as to what you intend to
communicate. It will definitely help you know where you need to
improve.
 Be a good lisener. Improve your listening skills and it would
automatically improve your communication skills. A patient listener is
always a good communicator. If you listen carefully as to what the
other person has to say, he would also pay attention to your
conversation. Employees must patiently listen to what their
managers have to say. Do not interrupt in between as it breaks the
momentum. Note down your queries on a sheet of paper and ask
only when the speaker is through with his speech.
 Learn to express your thoughts in a positive way. You need not to
be rude with someone for him to understand your message. Know
 what you are speaking. Be precise. Use relevant words in your
speech. Using complicated terminology does not make your speech
interesting, instead confuses the recipient.
 Communicate with your team members on a common platform.
This would reduce half of the misunderstandings and problems.
Communicating separately with employees increases conflicts among
team members and also spoils relation of team members with their
bosses. A manager should master the art of keeping his personal and
professional lives separate. Avoid giving special attention to someone
just because he is your friend or picks your child daily from school.
Each employee should have the liberty to express his/her opinions on
an open forum without the fear of getting criticized or insulted.
 As a good manager one should learn to keep a control on his/her
emotions. Be Focussed. Make sure your words do not hurt the other
person. Take care of your pitch and tone. If you are too soft, no one
would be able to hear you properly and eventually the message loses
its importance. If you are too loud and shout on others your team
members would really not bother to listen to you.
 One should know where to communicate. Not all places are meant
for communication. Any kind of instruction given at the washroom or
the lunch area would never be taken seriously. Avoid interacting at
noisy places.

*Dr Madhav M Singh*

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