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time has elapsed after the paper lift-up connection and correct as
operation for the drawer began. • The necessary. 4 Check the connector
main tray upper limit sensor (PS136) is between PS138-relay CN16- PCCB
not blocked even after the set period of CN14 for proper connection and
time has elapsed after the paper lift-up correct as necessary. 5 PS136 I/O
operating. • The main tray upper limit check, sensor check PCCB CN4-3
sensor (PS136) is not unblocked even (ON) PC-410 8-J. 6 PS138 I/O
after the set period of time has elapsed check, sensor check PCCB CN14-6
after the paper lift-down operation (ON) PC-410 4-J. 7 M134 operation
began. • The shifter stop / lower limit check PCCB CN10-1 to 2 PC-410 6-
position sensor (PS138) is not blocked J. 8 Replace M134. 9 PCCB IC2
even after the set period of time has conduction check. 10 Replace
elapsed after the paper lift-down PCCB.
operation began.
1 Check the connector between M1-
PRCB CN31 for proper connection
and correct as necessary. 2 Check
the connector of M1 for proper drive
Manual feed up/down abnormality
coupling and correct as necessary. 3
• Paper does not unblock the bypass
Check the connector between PS26-
lift-up position sensor (PS26) even after
relay CN19- PRCB CN27 for proper
the transport motor (M1) rotates for a
connection and correct as
given period of time after the position is
necessary. 4 Check the connector
switched from stand by position at lift-
between SD1-relay CN21-relay
C0211 up plate to the feed position. • The
CN19-PRCB CN27 for proper
bypass lift-up position sensor (PS26) is
connection and correct as
not blocked even after the transport
necessary. 5 PS26 I/O check,
motor (M1) rotates for a given period of
sensor check PRCB CN27-13 (ON)
time after the position is switched from
4-C. 6 SD1 operation check PRCB
stand by position at lift-up plate to the
CN27-10 (ON) 4-C 7. M1 operation
feed position.
check PRCB CN31-2 (REM) PRCB
CN31-5 (LOCK). 8 Replace M1. 9
PRCB ICP5 conduction check. 10
Replace PRCB.
LCT shift failure 1 Check the connector between
• The shifter stop / lower limit position M133-PCCB CN10 for proper
sensor (PS138) is not blocked even connection and correct as
after the set period of time has elapsed necessary. 2 Check the connector of
after the shift operation began (shift to M133 for proper drive coupling and
C0214 the right). • The shifter home sensor correct as necessary. 3 Check the
(PS139) is not unblocked even after the connector between PS138-relay
set period of time has elapsed after the CN16- PCCB CN14 for proper
shift operation began (shift to the right). connection and correct as
• The shifter stop / lower limit position necessary. 4 Check the connector
sensor (PS138) is not unblocked even between PS139-relay CN16- PCCB
6
after the set period of time has elapsed CN14for proper connection and
after the return operation began (shift correct as necessary. 5 PS138 I/O
to the left). • The shifter home sensor check, sensor check PCCB CN14-6
(PS139) is not blocked even after the (ON) PC-410 4-J. 6 PS139 I/O
set period of time has elapsed after the check, sensor check PCCB CN14-3
return operation began (shift to the left). (ON) PC-410 4-J. 7 M133 operation
check PCCB CN10-3 to 4 PC-410 6-
J. 8 Replace M133. 9 PCCB IC2
conduction check. 10 Replace
PCCB.
1 Turn OFF the main power switch,
disconnect and then connect the
power cord. Wait for 10 sec. or more
after connect the power cord, and
FNS communication error
turn ON the main power switch. 2
<When FS-533 or FS-534 is installed>
Rewrite the firmware. 3 Replace
When the FS control board (FSCB) is
FSCB (FS-533/FS-534) When JS-
receiving data, a communication error
506 is installed Step Action Control
C1004 is detected.
signal Location of electrical
<When JS-506 is installed> When the
components 1 Turn OFF the main
JS control board (JSCB) is receiving
power switch, disconnect and then
data, a communication error is
connect the power cord. Wait for 10
detectedce M121.
sec. or more after connect the power
cord, and turn ON the main power
switch. 2 Rewrite the firmware. 3
Replace JSCB.
1 Turn OFF the main power switch,
SD communication error
disconnect and then connect the
<When FS-534+SD-511 is installed>
power cord. Wait for 10 sec. or more
When a communication error is
C1081 after connect the power cord, and
detected between the FS control board
turn ON the main power switch. 2
(FSCB) and the SD control board
Rewrite the firmware. 3 Replace
(SDDB).
SDDB. 4 Replace FSCB.
Main tray up/down motor’s drive When FS-533 is installed: 1 Check
malfunction the connector between M109-FSCB
<When FS-533 is installed> • While the CN108 for proper connection and
exit tray is being lifted, the stapler correct as necessary. 2 Check the
movement motor (M107) is not connector of M109 for proper drive
unblocked after the set period of time coupling and correct as necessary. 3
C1102
has elapsed after the tray lift up motor Check the connector between
(M109) is turned ON. • While the exit PS107-FSCB CN110 for proper
tray is being lowered, the stapler connection and correct as
movement motor (M107) is not blocked necessary. 4 PS107 I/O check,
after the set period of time has elapsed sensor check FSCB CN110 FS-533
after the tray lift up motor (M109) is 7-D to E 5 M109 operation check
7
specified position within the set period necessary. 4 PS12 I/O check, sensor
of time check FSCB J4<B>-4 (ON) FS-534
13-C. 5 M7 operation check FSCB
J4<A>-5 to 8 FS-534 11-C to D. 6
Replace M7. 7 Replace FSCB.
Bundle eject motor’s drive malfunction
<When FS-534 is installed> • The
gripper home position sensor (PS18)
does not block even after the set
period of time has elapsed after the
gripper position detection sensor 1 Check the motor and sensor
(PS19) unblocked. • The gripper connectors for proper connection,
position detection sensor (PS19) does and correct as necessary. 2 Check
not block even after the set period of the connector of M10 for proper drive
time has elapsed after it unblock • The coupling, and correct as necessary. 3
gripper position detection sensor PS18 I/O check, sensor check FSCB
C1105
(PS19) does not block even after the J13-13 (ON) FS-534 7-C. 4 PS19 I/O
set period of time has elapsed after the check, sensor check FSCB J12-3
gripper home position sensor (PS18) (ON) FS-534 7-C. 5 M10 operation
unblocked. • The gripper home position check FSCB J13-1 to 2 FS-534 8-C
sensor (PS18) does not block even to D. 6 Replace M10. 7 Replace
after the set period of time has elapsed FSCB.
after the bundle eject motor (M10)
unblocked. • The gripper home position
sensor (PS18) and the gripper position
detection sensor (PS19) are blocked at
the same time.
Stapler movement motor’s malfunction When FS-533 is installed: 1 Check
<When FS-533 is installed> • The the connector between M107-
stapler home sensor (PS110) is not STREYB CN123 for proper
unblocked after the laps of given time connection, and correct as
after it started operating from the home necessary. 2 Check the connector of
position. • The stapler home sensor M107 for proper drive coupling, and
(PS110) is not unblocked after the laps correct as necessary. 3 Check the
of give time after the stapler movement connector between PS110-FSCB
motor (M107) turned ON when it CN110 for proper connection, and
C1106
returned to the home position. correct as necessary. 4 PS110 I/O
<When FS-534 is installed> • The check, sensor check FSCB CN110
stapler home position sensor (Rear) FS-533 8-D to E. 5 M107 operation
(PS23) is not blocked or unblocked check STREYB CN123-5 to 8 FS-
even after the set period of time has 533 5-L. 6 Replace M107. 7 Replace
elapsed after the side stapler STREYB. 8 FSCB CP107 conduction
movement motor (M13) turned ON. • check. 9 Replace FSCB.
The stapler does not reach the When FS-534 is installed: 1 Check
specified position within the set period the connector between M13-relay
9
<When FS-534 is installed> • The pre- relay CN7<A>- FSCB J13 for proper
eject home sensor (PS21) is not connection, and correct as
blocked or unblocked even after the necessary. 2 Check the connector of
set period of time has elapsed after the M9 for proper drive coupling, and
pre-eject drive motor (M9) is turned correct as necessary. 3 Check the
ON. • The pre-eject away sensor connector between PS21-relay CN8-
(PS22) is not blocked or unblocked relay CN7<B>-FSCB J12 for proper
even after the set period of time has connection, and correct as
elapsed after the pre-eject drive motor necessary. 4 Check the connector
(M9) is turned ON.k between PS22-relay CN8-relay
CN7<B>-FSCB J12 for proper
connection, and correct as
necessary. 5 PS21 I/O check, sensor
check FSCB J12-6 (ON) FS-534 6-C.
6 PS22 I/O check, sensor check
FSCB J12-9 (ON) FS-534 6-C. 7 M9
operation check FSCB J13-3 to 4
FS-534 8-C to D. 8 Replace M9. 9
Replace FSCB.
1 Check the connector between M6-
FSCB J5 for proper connection, and
correct as necessary. 2 Check the
Trailing edge stopper motor’s
connector of M6 for proper drive
malfunction
coupling, and correct as necessary. 3
<When FS-534 is installed> The
Check the connector between PS20-
trailing edge stopper home position
C1145 relay CN22-FSCB J5 for proper
detection sensor (PS20) is not blocked
connection, and correct as
or unblocked even after the set period
necessary. 4 PS20 I/O check, sensor
of time has elapsed after the trailing
check FSCB J5-9 (ON) FS-534 9-K.
edge stopper motor (M6) is turned ON.
5 M6 operation check FSCB J5-13 to
16 FS-534 9-K. 6 Replace M6. 7
Replace FSCB.
1 Check the connector between M7-
SDDB J8 for proper connection and
correct as necessary. 2 Check the
Center-staple paddle roller motor
connector of M7 for proper drive
malfunction (trailing edge)
coupling, and correct as necessary. 3
<When FS-534+SD-511 is installed>
Check the connector between PS5-
The paddle home sensor (PS5) is not
C1156 SDDB J8 for proper connection and
blocked or unblocked even after the
correct as necessary. - - 5 PS5 I/O
set period of time has elapsed while
check, sensor check SDDB J8-3
the SD paddle motor (M7) is
(ON) SD-511 3 to 4-G. 7 M7
energized.
operation check SDDB J8 4 to 7 SD-
511 3-F to G. 8 Replace M7. 9
Replace SDDB. 10 Replace FSCB.
14
pressure sensor (PS39) does not detect correct as necessary. 5 PS39 I/O
“switch from pressure to retraction” check, sensor check PRCB CN13-7
within a given period time after 1st (ON) 24-C. 6 CL5 operation check
transfer pressure clutch (CL5) has PRCB CN13-14 (ON) 23 to 24-C. 7
stared engagement. • The 1st transfer M3 operation check PRCB CN2-9
pressure sensor (PS39) is blocked after (REM) PRCB CN2-12 (LOCK) 27-I
the lamps of given time after the 1st to J. 8 Replace M3. 9 PRCB ICP3
transfer pressure clutch (CL5) turned conduction check. 10 Replace
OFF when the release operation is PRCB.
finished.
1 Check the connector between
M2-PRCB CN31 for proper
connection and correct as
PC motor’s failure to turn
necessary. 2 Check the M2
The motor lock signal remains HIGH for
C2253 connector for proper drive coupling
a predetermined continuous period of
and correct as necessary. 3 M2
time while the motor is turning.
operation check PRCB CN31-9
(REM) PRCB CN31-12 (LOCK) 4
Replace M2. 5 Replace PRCB.
1 Check the connector between
M2-PRCB CN31 for proper
connection and correct as
PC motor’s turning at abnormal timing
necessary. 2 Check the M2
The motor lock signal remains LOW for
C2254 connector for proper drive coupling
a predetermined continuous period of
and correct as necessary. 3 M2
time while the motor remains stationary.
operation check PRCB CN31-9
(REM) PRCB CN31-12 (LOCK) 4
Replace M2. 5 Replace PRCB.
1 Check the connector between
M21-PRCB CN32 for proper
connection and correct as
Developing motor’s failure to turn necessary. 2 Check the M21
The motor lock signal remains HIGH for connector for proper drive coupling
C2255
a predetermined continuous period of and correct as necessary. 3 M21
time while the motor is turning. operation check PRCB CN32-2
(REM) PRCB CN32-5 (LOCK).
bizhub C224 25-I to J 4 Replace
M21. 5 Replace PRCB.
1 Check the connector between
Developing motor’s turning at abnormal
M21-PRCB CN32 for proper
timing
connection and correct as
C2256 The motor lock signal remains LOW for
necessary. 2 Check the M21
a predetermined continuous period of
connector for proper drive coupling
time while the motor remains stationary.
and correct as necessary. 3 M21
18
home sensor (PS38) is not blocked 4 M11 operation check PRCB CN13-1
even after the specified period of time to 4 25-C. 5 Replace M11. 6 Replace
has passed after the fusing pressure the fusing unit. 7 PRCB IC26
motor (M11) started rotating. conduction check. 8 Replace PRCB.
1 Check the connector between M3-
PRCB CN2 for proper connection and
Fusing motor failure to turn
correct as necessary. 2 Check the
The motor lock signal remains HIGH
loading status of the fusing unit drive,
C3201 for a predetermined continuous period
and correct the error as necessary. 3
of time while the motor remains
M3 operation check PRCB CN2-9
stationary.
(REM) PRCB CN2-12 (LOCK) 27-I to J.
4 Replace M3. 5 Replace PRCB.
1 Check the connector between M3-
Fusing motor turning at abnormal PRCB CN2 for proper connection and
timing correct as necessary. 2 Check the
The motor lock signal remains LOW for loading status of the fusing unit drive,
C3202
a predetermined continuous period of and correct the error as necessary. 3
time while the motor remains M3 operation check PRCB CN2-9
stationary. (REM) PRCB CN2-12 (LOCK) 27-I to J.
4 Replace M3. 5 Replace PRCB.
1 Check the connector between FM8-
relay CN106- PRCB CN12 for proper
connection and correct as necessary. 2
Paper cooling fan failure to turn
Check the fan for possible overload
The fan lock signal remains HIGH for a
C3302 and correct as necessary. 3 FM8
predetermined continuous period of
operation check PRCB CN12-1 (REM)
time while the fan remains stationary.
PRCB CN12-3 (LOCK) 26-C. 4
Replace FM8. 5 PRCB ICP3
conduction check. 6 Replace PRCB.
Fusing warm-up trouble
• Detected temperature of the heating
roller temperature sensor (TEMS) does
1 Check the fusing unit for correct
not go up a given range of temperature
installation (whether it is secured in
even after a lapse of given period of
position). 2 Check the open/close
time at warm up. • The warm-up is not
operation of the right door. 3 Check the
C3425 completed even after the set period of
fusing unit, DCPU and PRCB for proper
time has elapsed after the warm-up is
connection and correct or change as
started. • Less than the predetermined
necessary. 4 Replace the fusing unit. 5
temperature of the heating roller
Replace PRCB. 6 Replace DCPU.
temperature sensor (TEMS), even after
a predetermined period of time after
warm-up is complete.
Fusing abnormally high temperature 1 Check the fusing unit for correct
C3722
detection (Edge of the heating side) installation (whether it is secured in
27
Fusing sensor wire breaks detection 1 Check the fusing unit for correct
(Edge of the heating roller) installation (whether it is secured in
After a predetermined period of time after position). 2 Check the open/close
the warm-up stage is started, the heating operation of the upper right door. 3
C3922
roller thermistor/1 (TH1) voltage does not Check the fusing unit and PRCB for
decrease by predetermined steps proper connection and correct or
(temperature rise) within a predetermined change as necessary. 4 Replace the
period of time. fusing unit. 5 Replace PRCB.
Fusing sensor wire breaks detection 1 Check the fusing unit for correct
(Center of the heating roller) installation (whether it is secured in
After a predetermined period of time after position). 2 Check the open/close
the warm-up stage is started, the heating operation of the upper right door. 3
C3925
roller temperature sensor (TEMS) Check the fusing unit and PRCB for
voltage does not increase by proper connection and correct or
predetermined steps (temperature rise) change as necessary. 4 Replace the
within a predetermined period of time. fusing unit. 5 Replace PRCB.
Fusing sensor wire breaks detection
(Middle of the heating roller)
• After a predetermined period of time
after the warm-up stage is started, the 1 Check the fusing unit for correct
heating roller thermistor/2 (TH2) voltage installation (whether it is secured in
does not decrease by predetermined position). 2 Check the open/close
steps (temperature rise) within a operation of the upper right door. 3
C3926
predetermined time. • When a Check the fusing unit and PRCB for
temperature detected by the heating proper connection and correct or
roller thermister/1 (TH1) is compared change as necessary. 4 Replace the
with the temperature detected by the fusing unit. 5 Replace PRCB.
heating roller thermister/2 (TH2) to find
out that the difference exceeded the
predetermined temperature.
Polygon motor rotation trouble
• The polygon motor fails to turn stably 1 Check the connector between PH
even after the lapse of a given period of unit-FRB CN17 for proper connection
time after activating and changing and correct as necessary. 2 Replace
C4101
rotation speed the polygon motor. • Motor the PH unit. 3 FRB fuse conduction
lock signal detects HIGH for a given check 4 Replace FRB. 5 Replace
period time consecutively during the PRCB.
polygon motor is rotating.
Laser malfunction
1 Check the connector between PH
• SOS signal is not detected even after
unit-PRCB CN24 for proper
the lapse of a given period of time after
C4501 connection and correct as necessary.
starting the laser output. • SOS signal is
2 Replace the PH unit. 3 Replace
not detected for a given period of time
PRCB.
during printing or IDC sensor adjustment.
29
CC165
CD004
... Hard disk error
CD047
Separator/Pass- Separator roll under the tray base for the following: •
through motor PWM assembly Gear tooth breakage • Freedom of
underflow (motor rotation Replace the tray 2 if any
overspeed) abnormality is found. 3 Check the cable
J10 on the PFCB. Replace the tray 2 if
any abnormality is found. 4 Check the
separator roll assembly for wear or
damage. Replace the separator roll
assembly if any abnormality is found.
1 Check the cable J11 on the PFCB.
Reseat the cable if any abnormality is
found. 2 Remove the option tray insert
and bypass PS35. 3 Enter the Service
Mode and conduct a Paper Passage
• PF control
Tray 2 feeder Test: Select [Service Mode] -> [State
board (PFCB) •
0204- up/down abnormality Confirmation] -> [Paper Passage Test] -
Tray present
324.57 ACM motor no first > [Tray 2], and press the Start key. 4
sensor (PS35) •
encoder Check the ACM for proper operation.
ACM assembly
Replace the ACM assembly if any
abnormality is found. 5 Check the ACM
gear for any wear or damage. Replace
the ACM assembly if any abnormality is
found
1 Check the cable J11 on the PFCB.
Reseat the cable if any abnormality is
found. 2 Remove the option tray insert
and bypass PS35. 3 Enter the Service
Mode and conduct a Paper Passage
• PF control
Tray 2 feeder Test: Select [Service Mode] -> [State
board (PFCB) •
0204- up/down abnormality Confirmation] -> [Paper Passage Test] -
Tray present
324.58 ACM motor stop > [Tray 2], and press the Start key. 4
sensor (PS35) •
error Check the ACM for proper operation.
ACM assembly
Replace the ACM assembly if any
abnormality is found. 5 Check the ACM
gear for any wear or damage. Replace
the ACM assembly if any abnormality is
found
1 Check the cable J11 on the PFCB.
Reseat the cable if any abnormality is
Tray 2 feeder • PF control
found. 2 Remove the option tray insert
up/down abnormality board (PFCB) •
0204- and bypass PS35. 3 Enter the Service
ACM motor PWM Tray present
324.59 Mode and conduct a Paper Passage
underflow (motor sensor (PS35) •
Test: Select [Service Mode] -> [State
overspeed) ACM assembly
Confirmation] -> [Paper Passage Test] -
> [Tray 2], and press the Start key. 4
42
through motor - Separator roll under the tray base for the following: •
PWM underflow assembly Gear tooth breakage • Freedom of
(motor overspeed) rotation Replace the tray 3 if any
abnormality is found. 3 Check the cable
J10 on PFCB. Replace the tray 3 if any
abnormality is found. 4 Check the
separator roll assembly for wear or
damage. Replace the separator roll
assembly if any abnormality is found.
1 Check the cable J11 on PFCB.
Reseat the cable if any abnormality is
found. 2 Remove the option tray insert
and bypass PS35. 3 Enter the Service
Mode and conduct a Paper Passage
• PF control
Test: Select [Service Mode] -> [State
Tray 3 lift-up failure board (PFCB) •
0206- Confirmation] -> [Paper Passage Test] -
ACM motor no first Tray present
334.57 > [Tray 3], and press the Start key. 4
encoder sensor (PS35) •
Check the ACM for proper operation.
ACM assembly
Replace the ACM assembly if any
abnormality is found. 5 Check the ACM
gear for any wear or damage. Replace
the ACM assembly if any abnormality is
found.
1 Check the cable J11 on PFCB.
Reseat the cable if any abnormality is
found. 2 Remove the option tray insert
and bypass PS35. 3 Enter the Service
Mode and conduct a Paper Passage
• PF control
Test: Select [Service Mode] -> [State
Tray 3 lift-up failure board (PFCB) •
0206- Confirmation] -> [Paper Passage Test] -
ACM motor stop Tray present
334.58 > [Tray 3], and press the Start key. 4
error sensor (PS35) •
Check the ACM for proper operation.
ACM assembly
Replace the ACM assembly if any
abnormality is found. 5 Check the ACM
gear for any wear or damage. Replace
the ACM assembly if any abnormality is
found.
1 Check the cable J11 on PFCB.
Reseat the cable if any abnormality is
• PF control
Tray 3 lift-up failure found. 2 Remove the option tray insert
board (PFCB) •
0206- ACM PWM and bypass PS35. 3 Enter the Service
Tray present
334.59 underflow (motor Mode and conduct a Paper Passage
sensor (PS35) •
overspeed) Test: Select [Service Mode] -> [State
ACM assembly
Confirmation] -> [Paper Passage Test] -
> [Tray 3], and press the Start key. 4
45
121.25 trouble board (CTLB) JEXIT for proper connection to the CTLB.
After line voltage • Power Reseat the cables if any abnormality is
detection, control supply unit found. 2 Check the cable PCN5 for proper
did not roll over to (PU) connection to power supply. Reseat the
steady state control cables if any abnormality is found. 3 Check
in time. the cables JTHERM1, JEXIT and PCN5 for
damage. Replace the fuser unit if any
abnormality is found. 4 Check for
resistance on the fuser cable. 1. Turn off
the printer. 2. Remove the rear door and
cover. 3. Disconnect the fuser cable
connected to PCN5 of PU. 4. Check for
approximate correct resistance on the
fuser cable: 220V/43Om, 110V/10U,
100V/8Om
1 Check the fuser cables JTHERM1 and
JEXIT for proper connection to the CTLB.
Reseat the cables if any abnormality is
found. 2 Check the cable PCN5 for proper
connection to power supply. Reseat the
cables if any abnormality is found. 3 Check
Fuser warm-up • Controller
the cables JTHERM1, JEXIT and PCN5 for
trouble board (CTLB)
3423- damage. Replace the fuser unit if any
Failed to reach • Power
121.26 abnormality is found. 4 Check for
temperature during supply unit
resistance on the fuser cable. 1. Turn off
warm up. (PU)
the printer. 2. Remove the rear door and
cover. 3. Disconnect the fuser cable
connected to PCN5 of PU. 4. Check for
approximate correct resistance on the
fuser cable: 220V/43Om, 110V/10U,
100V/8Om
1 Check the fuser cables JTHERM1 and
JEXIT for proper connection to the CTLB.
Reseat the cables if any abnormality is
found. 2 Check the cable PCN5 for proper
Fuser warm-up connection to power supply. Reseat the
• Controller
trouble cables if any abnormality is found. 3 Check
board (CTLB)
3423- Failed to reach EP the cables JTHERM1, JEXIT and PCN5 for
• Power
121.28 warm up damage. Replace the fuser unit if any
supply unit
temperature in abnormality is found. 4 Check for
(PU)
time. resistance on the fuser cable. 1. Turn off
the printer. 2. Remove the rear door and
cover. 3. Disconnect the fuser cable
connected to PCN5 of PU. 4. Check for
approximate correct resistance on the
57
the control is
designed to handle.
Laser malfunction 1 Check PH cables JLSU1 and J6 for
• Printhead
Closed-loop proper connection. Reseat the cables if
4501- (PH) •
printhead error, off- any abnormality is found. 2 Inspect PH
111.62 Controller
resonant PI effort cables and connectors. 3 Replace
board (CTLB)
state. CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Timed out on reboot any abnormality is found. 2 Inspect PH
111.63 Controller
sweep. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Attempted to exceed any abnormality is found. 2 Inspect PH
111.64 Controller
open loop drive limits. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Attempted to exceed any abnormality is found. 2 Inspect PH
111.65 Controller
open loop drive limits. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Failed alignment of any abnormality is found. 2 Inspect PH
111.66 Controller
printhead. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Failed alignment of any abnormality is found. 2 Inspect PH
111.67 Controller
printhead. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
Laser malfunction • Printhead
proper connection. Reseat the cables if
4501- Too many fake (PH) •
any abnormality is found. 2 Inspect PH
111.68 HSYNCs while Controller
cables and connectors. 3 Replace
aligning printhead. board (CTLB)
CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
Laser malfunction • Printhead
proper connection. Reseat the cables if
4501- Too many fake (PH) •
any abnormality is found. 2 Inspect PH
111.69 HSYNCs while Controller
cables and connectors. 3 Replace
aligning printhead. board (CTLB)
CTLB. 4 Replace PH.
64
FW/OS integrity
verification error
• NG results from
1 Turn OFF/ON the main power switch.
verification of the
Controller 2 Rewrite the firmware. 3 Check CTLB
4901 hash value of the
board (CTLB) for proper connection and correct as
controller FW. •
necessary. 4 Replace CTLB
Faulty, damaged, or
illegally written ROM
data.
1 Remove the main drive gearbox and
check for any debris. 2 Remove the
debris if any abnormality is found. 3
Check the gears of main drive gearbox
for wear or damage. Replace the main
drive gearbox if any abnormality is
found. 4 Check M1 for proper operation.
• Main drive
Main motor failure to 1. Remove the main drive gearbox.
gearbox • Main
5102- turn Note: Do not disconnect the main drive
motor (M1) •
140.10 Main motor halls not gearbox cable. 2. Enter the Service
Controller
detected. Mode and conduct a Paper Passage
board (CTLB)
Test: Select [Service Mode] -> [State
Confirmation Test] -> [Paper Passage
Test], and select any of the feed
sections. 3. Check if M1 rotates when
doing the feed test. 5 Replace the
CTLB. 6 Replace the main drive
gearbox.
abnormality is found 4
Measure the resistance
between terminals A and D of
the power supply socket. 1.
Turn off the printer. 2. Remove
the power cord. 3. Measure
the resistance between
terminals A and D of the power
supply socket. 4. Is the
resistance approximately 30
ohms? 5 Replace the PU if
any abnormality is found in the
measured resistance.
1 Check the power cord for
continuity. Replace if
necessary. 2 Make sure the
nominal voltage source is
within specification. Low-
voltage models: 100 to 127 V
AC High-voltage models: 220
to 240 V AC 3 Check if the
power supply cable is properly
connected to the CTLB.
Reseat the cables if any
Power
5501- AC signal abnormality abnormality is found 4
supply unit
126.02 No line frequency detected. Measure the resistance
(PU)
between terminals A and D of
the power supply socket. 1.
Turn off the printer. 2. Remove
the power cord. 3. Measure
the resistance between
terminals A and D of the power
supply socket. 4. Is the
resistance approximately 30
ohms? 5 Replace the PU if
any abnormality is found in the
measured resistance.
1 Check the connectors on
Engine control malfunction Controller CTLB for proper connection
5601-
Unrecoverable Engine firmware board and correct or change as
912.xx
error. (CTLB) necessary. 2 Rewrite the
firmware. 3 Replace CTLB.
Engine control malfunction Controller 1 Turn OFF/ON the main
5601-
Engine experiencing unreliable board power switch. 2 Rewrite the
98x.xx
communication with the specified (CTLB) firmware. 3 Replace CTLB. 4 If
69
blocked even after the set pulse is 3 Check the connector between
detected by the shift motor sensor PS5CPCREYB CN2<A> for proper
(PS58) after the shift operation began connection and correct as necessary.
(shift to the right). • The shifter home 4 PS58 I/O check, sensor check. 5
position sensor (PS5C) is not unblocked PS5B I/O check, sensor check. 6
even after the set pulse is detected by PS5C I/O check, sensor check. 7
the shift motor pulse sensor (PS58) after Change PCCB51.
the shift operation began (shift to the
right). • The shifter home position sensor
(PS5C) is not blocked even after the set
period of time has elapsed after the
return operation began (shift to the left).
• The shifter home position sensor
(PS5C) is not blocked even after the set
pulse is detected by the shift motor pulse
sensor (PS58) after the return operation
began (shift to the left). • The shifter stop
position sensor (PS5B) is not unblocked
even after the set pulse is detected by
the shift motor pulse sensor (PS58) after
the return operation began (shift to the
left).
1 Check the connector between M54-
PCREYB CN2<B> for proper
connection and correct as necessary.
LCT shift motor malfunction
2 Check the connector between
• The shift motor sensor (PS58) cannot
PS58- PCREYB CN2<A> for proper
detect both edges of H/L even after the
C0215 connection and correct as necessary.
set period of time has elapsed while the
3 Check the connector of M54 for
shift motor (M54) is turning
proper drive coupling, and correct as
backward/forward (raise/ lower)
necessary. 4 PS58 I/O check, sensor
check. 5 M54 operation check. 6
Change PCCB51.
1 Disconnect and then connect the
power cord. Turn OFF the main power
FNS communication error
switch, wait for 10 sec. or more, and
• When the FS control board (FSCB) is
C1004 turn ON the main power switch. 2
receiving data, a communication error is
Rewrite the firmware. 3 JSCB F1
detected.
conduction check. 4 JSCB F2
conduction check. 5 Change FSCB.
SD communication error 1 Disconnect and then connect the
• When a communication error is power cord. Turn OFF the main power
C1081 detected between the FS control board switch, wait for 10 sec. or more, and
(FSCB) and the SD control board turn ON the main power switch. 2
(SDCB). Rewrite the firmware. 3 Change
81
7 Change FSCB.
Leading edge stopper motor drive
1 Check the connector between
malfunction
M14-FSCB PJ8 for proper
<When FS-527 is installed> • The
connection and correct as
leading edge stopper home sensor
necessary. 2 Check the connector
(PS20) is turned neither ON nor OFF
between PS20-FSCB PJ17 for
even after the set period of time has
proper connection and correct as
C1194 elapsed after the leading edge stopper
necessary. 3 Check the connector of
motor (M14) is turned ON. <When FS-
M14 for proper drive coupling, and
529 is installed> • The leading edge
correct as necessary. 4 PS20 I/O
stopper home sensor (PS14) is not
check, sensor check. 5 M14
turned OFF after the set period of time
operation check. 6 Change M14. 7
has elapsed after the stapler motor
Change FSCB.
(M8) is turned ON.
1 Check the connector between M9-
FSCB PJ9 for proper connection
Tray 2 exit roller pressure/ retraction
and correct as necessary. 2 Check
malfunction
the connector between PS12-FSCB
<When FS-527 is installed> • The exit
PJ16 for proper connection and
roller pressure sensor (PS12) is turned
C11A1 correct as necessary. 3 Check the
neither ON nor OFF even after the set
connector of M9 for proper drive
period of time has elapsed after the exit
coupling, and correct as necessary.
roller retraction motor (M9) is turned
4 PS12 I/O check, sensor check. 5
ON.
M9 operation check. 6 Change M9.
7 Change FSCB.
1 Check the connector between M9-
FSCB CN11 for proper connection
Exit roller pressure/ retraction
and correct as necessary. 2 Check
malfunction
the connector between PS12-FSCB
<When FS-529 is installed> • The pick
CN7 for proper connection and
up roller position sensor (PS12) is
C11A1 correct as necessary. 3 Check the
turned neither ON nor OFF even after
connector of M1 for proper drive
the set period of time has elapsed after
coupling, and correct as necessary.
the pick up roller position motor (M1) is
4 PS12 I/O check, sensor check. 5
turned ON.
M1 operation check. 6 Change M1.
7 Change FSCB.
even after the set period of time has proper connection and correct as
elapsed after the accommodation roller necessary. 3 Check the connector
retraction motor (M10) is turned ON. of M10 for proper drive coupling,
and correct as necessary. 4 PS13
I/O check, sensor check. 5 M10
operation check. 6 Change M10. 7
Change FSCB.
1 Check the connector between
M17-FSCB PJ30 for proper
Tray 3 exit roller pressure/ retraction connection and correct as
malfunction necessary. 2 Check the connector
<When JS-603 is installed> • The tray 3 between PS35-FSCB PJ12 for
exit roller retraction sensor (PS35) is proper connection and correct as
C11A7
turned neither ON nor OFF even after necessary. 3 Check the connector
the set period of time has elapsed after of M17 for proper drive coupling,
the tray 3 exit roller retraction motor and correct as necessary. 4 PS35
(M17) is turned ON. I/O check, sensor check. 5 M17
operation check. 6 Change M17. 7
Change FSCB.
1 Check the connector between
Stapler movement drive malfunction M1-FSCB PJ8 for proper
<When FS-527 is installed> • During connection and correct as
home position search, neither the necessary. 2 Check the connector
stapler home sensor/1 (PS18) nor the between PS18-FSCB PJ17 for
stapler home sensor/2 (PS19) is turned proper connection and correct as
ON or OFF even after the set period of necessary. 3 Check the connector
time has elapsed after the stapler between PS19-FSCB PJ17 for
C11B0
movement motor (M11) is turned ON. proper connection and correct as
<When FS-529 is installed> • During the necessary. 4 Check the connector
home position search, the stapler home of M11 for proper drive coupling,
sensor (PS11) is not turned ON or OFF and correct as necessary. 5 PS18
even after the set period of time has I/O check, sensor check. 6 PS19
elapsed after the stapler movement I/O check, sensor check. 7 M11
motor (M7) is turned ON. operation check. 8 Change M11. 9
Change FSCB.
Staple drive malfunction
<When FS-527 is installed> • The
stapler home sensor is turned neither
1 Check the motor and sensor
ON nor OFF even after the set period of
connectors for proper connection,
time has elapsed after the stapler motor
C11B2 and correct as necessary. 2
is turned ON. <When FS-529 is
Change stapler unit. 3 Change
installed> • During the initial operation,
FSCB.
the stapler home sensor is not turned
ON even after the set period of time has
elapsed after the stapler movement
88
motor (M3) starts rotating. • The toner between PS4-PRCB CN15 for
bottle home sensor (PS4) is not proper connection and correct as
unblocked even after the set period of necessary. 3 Check the M3
time has elapsed after the toner bottle connector for proper drive coupling
motor (M3) starts rotating. and correct as necessary. 4 PS4
I/O check, sensor check. 5 M3
operation check. 6 Change M3. 7
Change PRCB.
1 Check the connector between
M2-PRCB CN4 for proper
PC motor’s failure to turn connection and correct as
• The motor lock signal remains HIGH necessary. 2 Check the M2
C2253
for a predetermined continuous period connector for proper drive coupling
of time while the motor is turning. and correct as necessary. 3 M2
operation check. 4 Change M2. 5
Change PRCB.
1 Check the connector between
M2-PRCB CN4 for proper
PC motor’s turning at abnormal timing
connection and correct as
• The motor lock signal remains LOW
necessary. 2 Check the M2
C2254 for a predetermined continuous period
connector for proper drive coupling
of time while the motor remains
and correct as necessary. 3 M2
stationary.
operation check. 4 Change M2. 5
Change PRCB.
time at warm up. • The warm-up is not unit-relay CN4AC-DCPU CN2 for
completed even after the set period of proper connection and correct or
time has elapsed after the warm-up is change as necessary. 4 Change fusing
started. unit. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
Fusing abnormally high temperature position). 2 Check the open/close
detection (center) operation of the right door. 3 Check the
• Detected temperature of the heating fusing unit CN30-PRCB CN16, fusing
C3721
roller thermistor (TH2; center) goes unit-relay CN4AC-DCPU CN2 for
beyond a given temperature for a proper connection and correct or
given period of time consecutively. change as necessary. 4 Change fusing
unit. 5 Change PRCB. 6 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
Fusing abnormally high temperature position). 2 Check the open/close
detection (edge) operation of the right door. 3 Check the
• Detected temperature of the heating fusing unit CN30-PRCB CN16, fusing
C3723
roller thermistor (TH2; edge) goes unit-relay CN4AC-DCPU CN2 for
beyond a given temperature for a proper connection and correct or
given period of time consecutively. change as necessary. 4 Change fusing
unit. 5 Change PRCB. 6 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
Fusing abnormally low temperature
position). 2 Check the open/close
detection (center)
operation of the right door. 3 Check the
• Detected temperature of the heating
fusing unit CN30-PRCB CN16, fusing
C3821 roller thermistor (TH2; center) goes
unit-relay CN4AC-DCPU CN2 for
below a given temperature for a given
proper connection and correct or
period of time consecutively after warm
change as necessary. 4 Change fusing
up is completed.
unit. 5 Change PRCB. 6 Change
DCPU.
1 Check the fusing unit for correct
Fusing abnormally low temperature installation (whether it is secured in
detection (edge) position). 2 Check the open/close
• Detected temperature of the heating operation of the right door. 3 Check the
C3823 roller thermistor (TH2; edge) goes fusing unit CN30-PRCB CN16, fusing
below a given temperature for a given unit-relay CN4AC-DCPU CN2 for
period of time consecutively after warm proper connection and correct or
up is completed. change as necessary. 4 Change fusing
unit. 5 Change PRCB. 6 Change
94
DCPU.
Polygon motor rotation trouble
• The polygon motor (M5) fails to turn
stably even after the lapse of a given 1 Check the connector between PH
period of time after activating the unit- PRCB CN19, CN20 for proper
C4101
polygon motor. • Motor lock signal connection and correct as necessary. 2
detects HIGH for a given period time Change PH unit. 3 Change PRCB.
consecutively during the polygon motor
(M5) is rotating.
Laser malfunction
• SOS signal is not detected even after 1 Check the connector between PH
the lapse of a given period of time after unit- PRCB CN19, CN20 for proper
C4501
staring the laser output. • SOS signal is connection and correct as necessary. 2
not detected for a given period of time Change PH unit. 3 Change PRCB.
during printing.
1 Check the connector between M1-
Transport motor’s failure to turn
PRCB CN3 for proper connection and
• The motor lock signal remains HIGH
correct as necessary. 2 Check M1 for
C5102 for a predetermined continuous period
proper drive coupling and correct as
of time while the motor remains
necessary. 3 M1 operation check. 4
stationary.
Change M1. 5 Change PRCB.
• When MFP detects that DSC board is DSC board if faulty. 2 Change DSC
not properly installed. board. 3 Change MFPB.
DSC Bus check NG1-1 1 Correct the harness connection of
C6902 • When DSC bus check detects an DSC board if faulty. 2 Change DSC
error. board. 3 Change MFPB.
DSC Bus check NG1-2 1 Correct the harness connection of
C6903 • When DSC bus check detects an DSC board if faulty. 2 Change DSC
error. board. 3 Change MFPB.
recovering from the power save mode, if installation and correct if necessary. 3
the original cover is not open, the Select [Service Mode] - [System 2] -
cleaning brush rotates 360 degrees to [Split Line Detect. Setting], and
detect whether or not stain exists in the change the setting. 4 Check the
original reading section. This warning DFCB connector for proper
will be displayed if the original is set to connection and correct as necessary.
ADF when stain exist. 5 M4 operation check. 6 Change
- The thin line detection level and the glass cleaning brush. 7 Change
warning display can be changed by the DFCB.
following setting. Split Line Detect.
Setting
Warning of transfer roller unit’s excess
number of prints
- The transfer roller unit’s count of
sheets printed, which is used to judge
L-10
the life of the transfer roller unit, exceeds
the excess warning threshold.
- Printing with this warning being
displayed is not included in the image
image warranty.
Warning of excess hours of
developer use
- The count of hours the
developer has been used (PC
motor rotation time), which is used
L-6 to judge the life of the developer,
exceeds the excess warning
threshold.
- Printing with this warning being
displayed is not included in the
image warranty.
Warning of ozone filter’s excess
number of prints
- The ozone filter’s count of
sheets printed, which is used to
judge
L-7
the life of the ozone filter, exceeds
the excess warning threshold.
- Printing with this warning being
displayed is not included in the
image warranty.
Paper dust remover excess
warning
- The paper dust remover’s count
(PC motor rotation time), which is
used to judge the life of the paper
L-8
dust remover, exceeds the excess
warning threshold.
- Printing with this warning being
displayed is not included in the
image warranty.
Developing unit rotation time
excess warning
- The count of hours the
developing unit has been rotated
(PC motor rotation time), which is
L-9 used to judge the life of the
developing unit, exceeds the
excess warning threshold.
- Printing with this warning being
displayed is not included in the
image warranty.
P-27 Transfer ATVC failure 1 Check that the spring does not come off
102