1
Konica-Minolta bizhub C451 Trouble Error Codes List page 1 (from 11)
Code Description
Tray 3/4 feeder transportation
motor failure to turn
• The lock signal remains HIGH
C0104
for a predetermined continuous
period of time while the motor
remains stationary.
Tray 3/4 feeder transportation
motor turning at abnormal timing
• The lock signal remains LOW
C0105
for a predetermined continuous
period of time while the motor
remains stationary.
Tray 1 feeder up/down
abnormality
• The tray 1 upper limit sensor is
C0202
not blocked even after the lapse
of a given period of time after the
lifting motion has been started.
Tray 2 feeder up/down
abnormality
• The tray 2 upper limit sensor is
C0204
not blocked even after the lapse
of a given period of time after the
lifting motion has been started.
Tray 3 feeder up/down
abnormality
• The tray 3 upper limit sensor is and correct as necessary. 3 PS22 I/O check,
C0206
not blocked even after the lapse sensor check PFTDB CN10BPFTDB-6 (ON)
of a given period of time after the V-6. 4 M23 operation check PFTDB
lifting motion has been started.
Tray 4 feeder up/down
C0208
abnormality
Remedy
1 Check the M25 connector for proper
connection and correct as necessary. 2 Check
the connector of M25 for proper drive coupling
and correct as necessary. 3 M25 operation
check PFTDB CN12PFTDB-6 (LOCK) V-12. 4
Change M25. 5 Change PFTDB. 6 Change
PRCB.
1 Check the M25 connector for proper
connection and correct as necessary. 2 Check
the connector of M25 for proper drive coupling
and correct as necessary. 3 M25 operation
check PFTDB CN12PFTDB-6 (LOCK) V-12. 4
Change M25. 5 Change PFTDB. 6 Change
PRCB.
1 Check the M6 connector for proper
connection and correct as necessary. 2 Check
the connector of M6 for proper drive coupling
and correct as necessary. 3 PS6 I/O check,
sensor check PFTDB CN4PFTDB-3 (ON) P-4.
4 M6 operation check PFTDB CN18PFTDB-9
(ON) V-3. 5 Change M6. 6 Change PFTDB. 7
Change PRCB.
1 Check the M8 connector for proper
connection and correct as necessary. 2 Check
the connector of M8 for proper drive coupling
and correct as necessary. 3 PS14 I/O check,
sensor check PFTDB CN8BPFTDB-10 (ON)
P-7. 4 M8 operation check PFTDB
CN6PFTDB-9 (ON) V-4. 5 Change M8. 6
Change PFTDB. 7 Change PRCB.
1 Check the M23 connector for proper
connection and correct as necessary. 2 Check
the connector of M23 for proper drive coupling
CN11PFTDB-4 (ON) V-9. 5 Change M23. 6
Change PFTDB. 7 Change PRCB.
1 Check the M24 connector for proper
connection and correct as necessary. 2 Check

• The tray 4 upper limit sensor is
not blocked even after the lapse
of a given period of time after the
lifting motion has been started.
Manual feed up/down
abnormality
• The bypass paper limit sensor
(PS35) or bypass paper lower
C0211 sensor (PS36) is not blocked
even after the lapse of a given
period of time after the manual
feed tray up-and-down motion
has been started.
C0216 LCT up/down abnormality
Suction fan motor’s failure to turn connection and correct as necessary. 2 Check
• The fan lock signal remains
C0301 HIGH for a predetermined
continuous period of time while
the motor remains stationary.
Paper cooling fan trouble
• The fan lock signal remains
C0351 HIGH for a predetermined
continuous period of time while
the motor remains stationary.
C1004 FNS communication error
C1008 RU communication error
C1101 Shift roller motor drive failure
C1102 Tray ascent/descent drive failure
C1103 Aligning plate drive failure
Code
C1104 Paper exit roller drive failure
2
the connector of M24 for proper drive coupling
and correct as necessary. 3 PS27 I/O check,
sensor check PFTDB CN9BPFTDB-6 (ON) V-
8. 4 M24 operation check PFTDB
CN11PFTDB-2 (ON) V-9. 5 Change M23. 6
Change PFTDB. 7 Change PRCB.
1 Check the M28 connector for proper
connection and correct as necessary. 2 Check
the connector of M28 for proper drive coupling
and correct as necessary. 3 PS35 I/O check,
sensor check PFTDB CN26BPFTDB<B>-10
(ON) P-12. 4 PS36 I/O check, sensor check
PFTDB CN9BPFTDB<A>-11 (ON) P-11. 5
M28 operation check PFTDB
CN26PFTDB<B>-11,12 P-12. 6 Change M28.
7 Change PFTDB.
1 Check the FM1 connector for proper
the fan for possible overload and correct as
necessary. 3 FM1 operation check PRCB
CN11PRCB-3 (REM) PRCB CN11PRCB-5
(LOCK) K-3. 4 Change FM1. 5 Change
PRCB.
1 Check the FM13 connector for proper
connection and correct as necessary. 2 Check
the fan for possible overload and correct as
necessary. 3 FM13 operation check PRCB
CN10PRCB-4 (REM) PRCB CN10PRCB-6
(LOCK) K-6. 4 Change FM13. 5 Change
PRCB.
Description Remedy
 3

C1105 Paper exit drive failure

C1106 Stapler movement drive failure
C1107 Stapler clincher rotation drive failure
C1108 Stapler rotation motor drive failure
C1109 Stapler F unit drive failure
C1110 Stapler R unit drive failure
C1111 Stapler F unit clincher drive failure
C1112 Stapler R unit clincher drive failure
C1113 Saddle stitching stopper motor drive failure
C1114 Stapler side guide motor drive failure
C1115 Folding knife motor drive failure
C1116 Folding transfer motor drive failure
C1124 Sheet feeder up/down drive (lower)
C1125 Sheet feeder up/down drive (upper)
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Code Description Remedy

C1126 Sheet feeder transportation drive
C1127 Punch kit movement motor drive failure
C1132 Output OP punch driving motor malfunction
C1137 Gate motor drive failure
C1182 Shift motor mechanism failure
C1183 Finishing option elevator drive malfunction
C1190 Finishing option aligning bar moving mechanism malfunction 1
C1191 Finishing option aligning bar moving mechanism malfunction 2
C11A0 Paper holding drive failure
C11A1 Finishing option exit roller pressure/retraction failure
C11A2 Saddle exit roller pressure/retraction failure
C11A3 Shutter drive failure
C11A4 Saddle exit motor failure
C11A5 Saddle in & out guide motor failure
C11A6 Saddle layable guide drive failure

Code Description Remedy

Finishing option stapler unit CD drive
C11B0
failure
Finishing option stapling mechanism
C11B2
malfunction 1
C11B5 Side staple 1 drive failure
C11B6 Side staple 2 drive failure
C11C0 Punch motor malfunction
C11D0 Crease motor drive failure
C11E0 Route switch malfunction
C1301 Finishing option cooling fan motor failure
C1402 FNS non-volatile memory failure
PC charge cleaning malfunction 1 Check the imaging unit/K for
C2101 • During backward movement of the proper connection and correct as
cleaner, the charging cleaner home necessary. 2 Check the M15
 5

sensor is not blocked after a connector for proper connection and

predetermined period of time has elapsed. correct as necessary. 3 PS43 I/O
check, sensor check PRCB
CN8PRCB-8 (ON) C-12. 4 PS44 I/O
check, sensor check PRCB
CN8PRCB-11 (ON) C-13. 5 M15
operation check PRCB CN8PRCB-3
to 4 C-12. 6 Change imaging unit /K.
7 Change M15. 8 Change PRCB.
Secondary transfer roller pressure
welding alienation
• The pressure welding alienation sensor
doesn’t turn OFF (retracting) even after
1 Check the M3 connector for proper
the lapse of a given period of time after
connection and correct as
the 2nd image transfer pressure retraction
necessary. 2 PS50 I/O check,
motor has started rotating during the 2nd
C2151 sensor check PRCB CN36PRCB-9
image transfer roller is retracting. • The
(ON) K-4. 3 M3 operation check
pressure welding alienation sensor
PRCB CN11PRCB-1 (REM) K-3. 4
doesn’t turn ON (pressuring) even after
Change M3. 5 Change PRCB.
the lapse of a given period of time after
the 2nd image transfer pressure retraction
motor has started rotating during the 2nd
image transfer roller is pressuring.
Transfer belt pressure welding alienation
• At the completion of transfer belt
pressure/ retraction operations, the
pressure welding alienation sensor/K or
the pressure welding alienation
sensor/color is not in the status
corresponding to each of the transfer belt
1 Check the M21 connector for
pressure/retraction operations. See the
proper connection and correct as
table below. • Even after a predetermined
necessary. 2 PS51 I/O check,
period of time has elapsed since the
sensor check PRCB CN11PRCB-12
transfer belt starts pressure/retraction
C2152 (ON) K-2. 3 PS52 I/O check, sensor
operation, the pressure welding alienation
check PRCB CN11PRCB-15 (ON)
sensor/K or the pressure welding
K-2. 4 M21 operation check PRCB
alienation sensor/color is not in the status
CN17PRCB-1 to 4 K-2. 5 Change
corresponding to each of the transfer belt
M21. 6 Change MFPB.
pressure/retraction operations. See the
table below. Operation Position Sensor
status (K: Color) • Color and K retraction -
K pressure • Color and K pressure - K
pressure ON (not blocked) :OFF (blocked)
pressure • Color and K retraction - Color
and K pressure • K pressure - Color and K
 6

pressure Color and K pressure ON (not

blocked):ON (not blocked) • K pressure -
Color and K retraction • Color and K
pressure -Color and K Color and K
retraction OFF (blocked): OFF (blocked)
PC charge (C) malfunction
1 Check the imaging unit for proper
• When electrostatic charge output is ON,
connection and correct as
electrostatic charge leak detection system
necessary. 2 Check the HV1
continues to detect leaks for a
connector for proper connection and
predetermined period of time. In this case,
C2160 correct as necessary. 3 Check the
C2164 is displayed at the first detection
PRCB connector for proper
and then after the trouble is reset, a leak
connection and correct as
IU identification process is executed.
necessary. 4 Change IU. 5 Change
Then the trouble code corresponding to
HV1. 6 Change PRCB.
the IU color is displayed.
PC charge (M) malfunction
1 Check the imaging unit for proper
• When electrostatic charge output is ON,
connection and correct as
electrostatic charge leak detection system
necessary. 2 Check the HV1
continues to detect leaks for a
connector for proper connection and
predetermined period of time. In this case,
C2161 correct as necessary. 3 Check the
C2164 is displayed at the first detection
PRCB connector for proper
and then after the trouble is reset, a leak
connection and correct as
IU identification process is executed.
necessary. 4 Change IU. 5 Change
Then the trouble code corresponding to
HV1. 6 Change PRCB.
the IU color is displayed.
PC charge (Y) malfunction
1 Check the imaging unit for proper
• When electrostatic charge output is ON,
connection and correct as
electrostatic charge leak detection system
necessary. 2 Check the HV1
continues to detect leaks for a
connector for proper connection and
predetermined period of time. In this case,
C2162 correct as necessary. 3 Check the
C2164 is displayed at the first detection
PRCB connector for proper
and then after the trouble is reset, a leak
connection and correct as
IU identification process is executed.
necessary. 4 Change IU. 5 Change
Then the trouble code corresponding to
HV1. 6 Change PRCB.
the IU color is displayed.
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Code Description Remedy

PC charge (K) malfunction
• When electrostatic charge output is 1 Check the imaging unit for proper
ON, electrostatic charge leak detection connection and correct as
system continues to detect leaks for a necessary. 2 Check the HV1
predetermined period of time. In this connector for proper connection and
C2163 case, C2164 is displayed at the first correct as necessary. 3 Check the
detection and then after the trouble is PRCB connector for proper
reset, a leak IU identification process connection and correct as
is executed. Then the trouble code necessary. 4 Change IU. 5 Change
corresponding to the IU color is HV1. 6 Change PRCB.
displayed.
PC charge malfunction
• When electrostatic charge output is 1 Check the imaging unit for proper
ON, electrostatic charge leak detection connection and correct as
system continues to detect leaks for a necessary. 2 Check the HV1
predetermined period of time. In this connector for proper connection and
C2164 case, C2164 is displayed at the first correct as necessary. 3 Check the
detection and then after the trouble is PRCB connector for proper
reset, a leak IU identification process connection and correct as
is executed. Then the trouble code necessary. 4 Change IU. 5 Change
corresponding to the IU color is HV1. 6 Change PRCB.
displayed.
1 Change the waste toner box. 2
Check the M20 connector for proper
Waste toner agitating motor’s failure to
connection and correct as
turn
necessary. 3 Check the connector of
• The waste toner agitating motor lock
C2204 motor for proper drive coupling and
sensor continues to be blocked or
correct as necessary. 4 M20
unblocked for a predetermined period
operation check PRCB CN15PRCB-
of time when the motor is turning.
11 to 14 C-12. 5 Change M20. 6
Change PRCB.
1 Check the M16 connector for
proper connection and correct as
necessary. 2 Check the M16
connector for proper drive coupling
Color PC drum motor’s failure to turn
and correct as necessary. 3 Check
• The motor lock signal remains HIGH
C2253 the PRCB connector for proper
for a predetermined continuous period
connection and correct as
of time while the motor is turning.
necessary. 4 M16 operation check
PRCB CN12PRCB-9 (REM) PRCB
CN12PRCB-12 (LOCK) K-9. 5
Change M16. 6 Change PRCB.
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Color PC drum motor’s turning at
abnormal timing
• The motor lock signal remains LOW
C2254
for a predetermined continuous period
of time while the motor remains
stationary.
Color developing motor’s failure to turn
• The motor lock signal remains HIGH
C2255
for a predetermined continuous period
of time while the motor is turning.
Color developing motor’s turning at
abnormal timing
• The motor lock signal remains LOW
C2256
for a predetermined continuous period
of time while the motor remains
stationary.
Cleaner motor’s failure to turn
• The motor lock signal remains HIGH
C2257
for a predetermined continuous period
of time while the motor is turning.
1 Check the M16 connector for
proper connection and correct as
necessary. 2 Check the M16
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M16 operation check
PRCB CN12PRCB-9 (REM) PRCB
CN12PRCB-12 (LOCK) K-9. 5
Change M16. 6 Change PRCB.
1 Check the M17 connector for
proper connection and correct as
necessary. 2 Check the M17
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M17 operation check
PRCB CN12PRCB-14 (REM) PRCB
CN12PRCB-17 (LOCK) K-8. 5
Change M17. 6 Change PRCB.
1 Check the M17 connector for
proper connection and correct as
necessary. 2 Check the M17
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M17 operation check
PRCB CN12PRCB-14 (REM) PRCB
CN12PRCB-17 (LOCK) K-8. 5
Change M17. 6 Change PRCB.
1 Check the M38 connector for
proper connection and correct as
necessary. 2 Check the M38
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M38 operation check
PRCB CN13PRCB-11 (LOCK) K-10
to 11. 5 Change M38. 6 Change
PRCB.
 9
Cleaner motor’s turning at abnormal
timing
• The motor lock signal remains LOW
C2258
for a predetermined continuous period
of time while the motor remains
stationary.
K developing motor’s failure to turn
• The motor lock signal remains HIGH
C2259
for a predetermined continuous period
of time while the motor is turning.
K developing motor’s turning at
abnormal timing
• The motor lock signal remains LOW
C225A
for a predetermined continuous period
of time while the motor remains
stationary.
K PC drum motor’s failure to turn
• The motor lock signal remains HIGH
C225B
for a predetermined continuous period
of time while the motor is turning.
1 Check the M38 connector for
proper connection and correct as
necessary. 2 Check the M38
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M38 operation check
PRCB CN13PRCB-11 (LOCK) K-10
to 11. 5 Change M38. 6 Change
PRCB.
1 Check the M19 connector for
proper connection and correct as
necessary. 2 Check the M19
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M19 operation check
PRCB CN12PRCB-2 (REM) PRCB
CN12PRCB-5 (LOCK) K-9. 5
Change M19. 6 Change PRCB.
1 Check the M19 connector for
proper connection and correct as
necessary. 2 Check the M19
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M19 operation check
PRCB CN12PRCB-2 (REM) PRCB
CN12PRCB-5 (LOCK) K-9. 5
Change M19. 6 Change PRCB.
1 Check the M18 connector for
proper connection and correct as
necessary. 2 Check the M18
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M18 operation check
PRCB CN13PRCB-15 (REM) PRCB
CN13PRCB-18 (LOCK) K-10. 5
Change M18. 6 Change PRCB.

K PC drum motor’s turning at
abnormal timing
• The motor lock signal remains LOW
C225C
for a predetermined continuous period
of time while the motor remains
stationary.
K toner suction fan motor’s failure to
turn
C2351 • The motor lock signal remains HIGH
for a predetermined continuous period
of time while the motor is turning.
Color toner suction fan motor’s failure
to turn
C2352 • The motor lock signal remains HIGH
for a predetermined continuous period
of time while the motor is turning.
Code Description
IU cooling fan motor’s failure to
turn
• The motor lock signal remains
C2353
HIGH for a predetermined
continuous period of time while the
motor is turning.
Rear side cooling fan motor’s
failure to turn
• The motor lock signal remains
C2354
HIGH for a predetermined
continuous period of time while the
motor is turning.
10
1 Check the M18 connector for
proper connection and correct as
necessary. 2 Check the M18
connector for proper drive coupling
and correct as necessary. 3 Check
the PRCB connector for proper
connection and correct as
necessary. 4 M18 operation check
PRCB CN13PRCB-15 (REM) PRCB
CN13PRCB-18 (LOCK) K-10. 5
Change M18. 6 Change PRCB.
1 Check the FM8 connector for
proper connection and correct as
necessary. 2 Check the fan for
possible overload and correct as
necessary. 3 FM8 operation check
PRCB CN10PRCB-10 (REM) PRCB
CN10PRCB-12 (LOCK) K-5. 4
Change FM8. 5 Change PRCB.
1 Check the FM7 connector for
proper connection and correct as
necessary. 2 Check the fan for
possible overload and correct as
necessary. 3 FM7 operation check
PRCB CN10PRCB-7 (REM) PRCB
CN10PRCB-9 (LOCK) K-5. 4
Change FM7. 5 Change PRCB.
Remedy
1 Check the FM15 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM15 operation
check REYB PH CN5REYB PH-1 (REM)
REYB PH CN5REYB PH-3 (LOCK) B-7. 4
Change FM15. 5 Change REYB/PH. 6
Change PRCB.
1 Check the FM16 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM16 operation
check PRCB CN26PRCB-2 (REM) PRCB
CN26PRCB-3 (LOCK) C-16. 4 Change
 11

FM16. 5 Change PRCB.

Release new transfer belt unit 1 Reinstall unit. 2 Check there is a short
• A new installation is not detected circuit in the fuse of the transfer belt unit. 3
C2451 when a new transfer cleaner unit Check the PRCB connector for proper
(image transfer belt unit) is connection and correct as necessary. 4
installed. Change PRCB.
1 Perform image troubleshooting procedure
if image density is low. 2 Clean the TCR
sensor window on the underside of the
imaging unit if dirty 3 Reinstall imaging unit.
Abnormally low toner density
4 Reinstall toner cartridge. 5 M9, M10, M11
detected cyan TCR sensor
operation check (At this time, IU must be
• When sampling data is
non-installation.) M9: PRCB CN16PRCB-1
determined in TC ratio calculation
to 4 M10: PRCB CN16PRCB-5 to 8 M11:
C2551 control, TCR sensor output is
PRCB CN16PRCB-9 to 12 C-22 to 23. 6
higher than a predetermined value
M13, M14 operation check M13: PRCB
for a predetermined number of
CN17PRCB-5 to 8 M14: PRCB
times in a row even though there is
CN17PRCB-9 to 12 K-1. 7 If the toner
toner in the sub hopper.
empty sensor and its surroundings inside
the sub hopper are dirtied with toner, clean
them. 8 Change imaging unit. 9 Change
PRCB.
Abnormally high toner density
detected cyan TCR sensor
1 Clean the TCR sensor window on the
• TC ratio in the developing unit
underside of the imaging unit if dirty. 2
which is determined by Toner
C2552 Reinstall imaging unit. 3 Reinstall toner
replenishing amount control
cartridge. 4 Change imaging unit. 5 Change
mechanism, is a predetermined
PRCB. 6 Change sub hopper unit.
value or more for a given number
of times consecutively.
1 Perform image troubleshooting procedure
if image density is low. 2 Clean the TCR
sensor window on the underside of the
Abnormally low toner density
imaging unit if dirty 3 Reinstall imaging unit.
detected magenta TCR sensor
4 Reinstall toner cartridge. 5 M9, M10, M11
• When sampling data is
operation check (At this time, IU must be
determined in TC ratio calculation
non-installation.) M9: PRCB CN16PRCB-1
C2553 control, TCR sensor output is
to 4 M10: PRCB CN16PRCB-5 to 8 M11:
higher than a predetermined value
PRCB CN16PRCB-9 to 12 C-22 to 23. 6
for a predetermined number of
M13, M14 operation check M13: PRCB
times in a row even though there is
CN17PRCB-5 to 8 M14: PRCB
toner in the sub hopper.
CN17PRCB-9 to 12 K-1. 7 If the toner
empty sensor and its surroundings inside
the sub hopper are dirtied with toner, clean
 12

them. 8 Change imaging unit. 9 Change

PRCB.
Abnormally high toner density
detected magenta TCR sensor
1 Clean the TCR sensor window on the
• TC ratio in the developing unit,
underside of the imaging unit if dirty. 2
which is determined by toner
C2554 Reinstall imaging unit. 3 Reinstall toner
replenishing amount control
cartridge. 4 Change imaging unit. 5 Change
mechanism, is a predetermined
PRCB. 6 Change sub hopper unit.
value or more for a given number
of times consecutively.
1 Perform image troubleshooting procedure
if image density is low. 2 Clean the TCR
sensor window on the underside of the
imaging unit if dirty 3 Reinstall imaging unit.
Abnormally low toner density
4 Reinstall toner cartridge. 5 M9, M10, M11
detected yellow TCR sensor
operation check (At this time, IU must be
• When sampling data is
non-installation.) M9: PRCB CN16PRCB-1
determined in TC ratio calculation
to 4 M10: PRCB CN16PRCB-5 to 8 M11:
C2555 control, TCR sensor output is
PRCB CN16PRCB-9 to 12 C-22 to 23. 6
higher than a predetermined value
M13, M14 operation check M13: PRCB
for a predetermined number of
CN17PRCB-5 to 8 M14: PRCB
times in a row even though there is
CN17PRCB-9 to 12 K-1. 7 If the toner
toner in the sub hopper.
empty sensor and its surroundings inside
the sub hopper are dirtied with toner, clean
them. 8 Change imaging unit. 9 Change
PRCB.
Abnormally high toner density
detected yellow TCR sensor
1 Clean the TCR sensor window on the
• TC ratio in the developing unit,
underside of the imaging unit if dirty. 2
which is determined by toner
C2556 Reinstall imaging unit. 3 Reinstall toner
replenishing amount control
cartridge. 4 Change imaging unit. 5 Change
mechanism, is a predetermined
PRCB. 6 Change sub hopper unit.
value or more for a given number
of times consecutively.
1 Perform image troubleshooting procedure
Abnormally low toner density
if image density is low. 2 Clean the TCR
detected black TCR sensor
sensor window on the underside of the
• When sampling data is
imaging unit if dirty 3 M12 operation check
determined in TC ratio calculation
(At this time, IU must be non-installation.)
C2557 control, TCR sensor output is
PRCB CN16PRCB-13 to 16 C-22 4 M14
higher than a predetermined value
operation check PRCB CN17PRCB-9 to 12
for a predetermined number of
K-1. 5 Reinstall imaging unit. 6 Reinstall
times in a row even though there is
toner cartridge. 7 If the toner empty sensor
toner in the sub hopper.
and its surroundings inside the sub hopper

Abnormally high toner density
detected black TCR sensor
• TC ratio in the developing unit,
which is determined by toner
C2558
replenishing amount control
mechanism, is a predetermined
value or more for a given number
of times consecutively.
Cyan TCR sensor adjustment
failure
• TCR sensor automatic
C2559
adjustment does not function
properly, failing to adjust to an
appropriate value.
Magenta TCR sensor adjustment
C255A
failure
Yellow TCR sensor adjustment
C255B
failure
Black TCR sensor adjustment
C255C
failure
Code Description
C2650 Main backup media access error
13
are dirtied with toner, clean them. 8 Change
imaging unit /K. 9 Change PRCB.
1 Correct the TCR connection on the
underside of the imaging unit if faulty. 2
Reinstall imaging unit. 3 Reinstall toner
cartridge. 4 Change imaging unit. 5 Change
PRCB. 6 Change sub hopper unit.
1 Clean the TCR sensor window on the
underside of the imaging unit if dirty. 2 M9,
M10, M11 operation check M9: PRCB
CN16PRCB-1 to 4 M10: PRCB
CN16PRCB-5 to 8 M11: PRCB
CN16PRCB-9 to 12 C-22 to 23. 3 Reinstall
imaging unit. 4 Change imaging unit. 5
Change PRCB.
1 Clean the TCR sensor window on the
underside of the imaging unit if dirty. 2 M9,
M10, M11 operation check M9: PRCB
CN16PRCB-1 to 4 M10: PRCB
CN16PRCB-5 to 8 M11: PRCB
CN16PRCB-9 to 12 C-22 to 23. 3 Reinstall
imaging unit. 4 Change imaging unit. 5
Change PRCB.
1 Clean the TCR sensor window on the
underside of the imaging unit if dirty. 2 M9,
M10, M11 operation check M9: PRCB
CN16PRCB-1 to 4 M10: PRCB
CN16PRCB-5 to 8 M11: PRCB
CN16PRCB-9 to 12 C-22 to 23. 3 Reinstall
imaging unit. 4 Change imaging unit. 5
Change PRCB.
1 Clean or correct each contact of the
imaging unit if faulty. 2 M12 operation check
PRCB CN16PRCB-13 to 16 C-22. 3
Reinstall imaging unit /K. 4 Change imaging
unit /K. 5 Change PRCB.
Remedy
1 Check the connector (CN23PRCB)
 14
• Contact the responsible people of
KMBT before taking some
countermeasures.
EEPROM access error (IU C)
• The re-written data, which has been
read out, checked and founded as error,
C2651
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (IU M)
C2652 • The re-written data, which has been
read out, checked and founded as error, 2 Reinstall imaging unit. 3 Check the
on PRCB, the connector (CN1SV
ERB) on SV ERB, and the harness
between the boards for proper
connection and correct as necessary.
2 Change PRCB 1. Turn OFF the
main power switch and replace the
current PRCB with a new one. (When
using a PRCB of another machine in
service, be sure to use a PRCB
installed in the same model.) 2.
Update the PRCB firmware. 3. After
completing the firmware update, turn
OFF and ON the main power switch
and check to see that warm-up is
started. Make sure that malfunction
codes other than C2650 or improper
IU/TC placement is not detected. 4.
When the trouble cannot be solved,
reinstall the removed PRCB to the
original board. NOTE • When taking
the above steps, check whether
PRCB is defective or not without
replacing the SV ERB. 3 Change SV
ERB 1. Replace the current SV ERB
with a new one. 2. Turn ON the main
power switch and check to see that
warm-up is started. (One minute is
spent to prepare the new SV ERB for
use. During the period, the control
panel backlight stays off.) Make sure
that malfunction codes other than
C2650 or improper IU/TC placement
is not detected. 3. Make the specified
readjustments. 4 If the above actions
do not solve the problem, contact
KMBT.
1 Clean the connection between the
imaging unit and the machine if dirty.
2 Reinstall imaging unit. 3 Check the
harness for proper connection and
correct as necessary. 4 Change
imaging unit. 5 Change PRCB.
1 Clean the connection between the
imaging unit and the machine if dirty.
 15
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (IU Y)
• The re-written data, which has been
read out, checked and founded as error,
C2653
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (IU K)
• The re-written data, which has been
read out, checked and founded as error,
C2654
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (TC C)
• The re-written data, which has been
read out, checked and founded as error,
C2A01
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (TC M)
• The re-written data, which has been
read out, checked and founded as error,
C2A02
is read out again and found as error. •
The error was found when reading out
the counter value.
EEPROM access error (TC Y)
• The re-written data, which has been
read out, checked and founded as error,
C2A03
is read out again and found as error. •
The error was found when reading out
the counter value.
C2A04 EEPROM access error (TC K)
harness for proper connection and
correct as necessary. 4 Change
imaging unit. 5 Change PRCB.
1 Clean the connection between the
imaging unit and the machine if dirty.
2 Reinstall imaging unit. 3 Check the
harness for proper connection and
correct as necessary. 4 Change
imaging unit. 5 Change PRCB.
1 Clean the connection between the
imaging unit and the machine if dirty.
2 Reinstall imaging unit. 3 Check the
harness for proper connection and
correct as necessary. 4 Change
imaging unit. 5 Change PRCB.
1 Clean the connection between the
toner cartridge and the machine if
dirty. 2 Reinstall toner cartridge. 3
Check the harness for proper
connection and correct as necessary.
4 Change toner cartridge. 5 Check
that CN29 harness on PRCB has a
ferrite core. If not, attach the ferrite
core to the harness. 6 Change PRCB.
1 Clean the connection between the
toner cartridge and the machine if
dirty. 2 Reinstall toner cartridge. 3
Check the harness for proper
connection and correct as necessary.
4 Change toner cartridge. 5 Check
that CN29 harness on PRCB has a
ferrite core. If not, attach the ferrite
core to the harness. 6 Change PRCB.
1 Clean the connection between the
toner cartridge and the machine if
dirty. 2 Reinstall toner cartridge. 3
Check the harness for proper
connection and correct as necessary.
4 Change toner cartridge. 5 Check
that CN29 harness on PRCB has a
ferrite core. If not, attach the ferrite
core to the harness. 6 Change PRCB.
1 Clean the connection between the
 16

• The re-written data, which has been toner cartridge and the machine if
read out, checked and founded as error, dirty. 2 Reinstall toner cartridge. 3
is read out again and found as error. • Check the harness for proper
The error was found when reading out connection and correct as necessary.
the counter value. 4 Change toner cartridge. 5 Check
that CN29 harness on PRCB has a
ferrite core. If not, attach the ferrite
core to the harness. 6 Change PRCB.
Fusing roller separation failure
• With the fusing roller being retracted,
the pulse of the encoder sensor does not
change even after the specified period of
time has passed after the fusing
pressure retraction motor started 1 Check the M29 connector for proper
rotating. • With the fusing roller being connection and correct as necessary.
pressed, the encoder pulse sensor does 2 PS55 I/O check, sensor check
not change even after the specified PRCB CN8PRCB-14 (ON) C-13. 3
C3101
period of time has passed after the M29 operation check PRCB
fusing pressure retraction motor started CN8PRCB-1 to 2 (ON) C-12. 4
rotating. • With the pressure roller being Change M29. 5 Change fusing unit. 6
pressed, the pressure home sensor did Change PRCB.
not turn ON (pressed) even after the
fusing retraction position sensor counted
up the specified number of pulse after
the fusing pressure retraction motor
started rotating.
1 Check the fusing unit for proper
installation and correct as necessary.
2 Check the M30 connector for proper
Fusing roller failure to turn connection and correct as necessary.
• When the IH power supply is turned 3 PS56 I/O check, sensor check
ON, pulse signals are not input either of PRCB CN25PRCB-11 (ON) C-17 4
C3102
the heating roller rotation sensor/1 or the PS57 I/O check, sensor check PRCB
heating roller rotation sensor/2 within a CN25PRCB-14 (ON) C-17 5 M30
predetermined period of time. operation check PRCB CN7PRCB-3
(REM) PRCB CN7PRCB-6 (LOCK) K-
7. 6 Change M30. 7 Change fusing
unit. 8 Change PRCB.
1 Check the M30 connector for proper
connection and correct as necessary.
Fusing motor failure to turn
2 Check the loading status of the
• The motor lock signal remains HIGH for
C3201 fusing unit drive, and correct the error
a predetermined continuous period of
as necessary. 3 Check the fusing
time while the motor remains stationary.
unit, PRCB for proper connection and
correct or change as necessary. 4

Fusing motor turning at abnormal timing
• The motor lock signal remains LOW for
C3202
a predetermined continuous period of
time while the motor remains stationary.
Fusing cooling fan motor/ 1 failure to turn
• The fan motor lock signal remains
C3303 HIGH for a predetermined continuous
period of time while the motor remains
stationary.
Fusing cooling fan motor/ 2 failure to turn
• The fan motor lock signal remains
C3304 HIGH for a predetermined continuous
period of time while the motor remains
stationary.
Code Description
Fusing cooling fan motor/ 3 failure to
turn
• The fan motor lock signal remains
C3305
HIGH for a predetermined
continuous period of time while the
motor remains stationary.
Fusing heaters trouble (pressurizing 1 Check the fusing unit for correct
C3423
side)
17
M30 operation check PRCB
CN7PRCB-3 (REM) PRCB
CN7PRCB-6 (LOCK) K-7. 5 Change
M30. 6 Change PRCB.
1 Check the M30 connector for proper
connection and correct as necessary.
2 Check the loading status of the
fusing unit drive, and correct the error
as necessary. 3 Check the fusing
unit, PRCB for proper connection and
correct or change as necessary. 4
M30 operation check PRCB
CN7PRCB-3 (REM) PRCB
CN7PRCB-6 (LOCK) K-7. 5 Change
M30. 6 Change PRCB.
1 Check the FM2 connector for
proper connection and correct as
necessary. 2 Check the fan for
possible overload and correct as
necessary. 3 FM2 operation check
PRCB CN6PRCB-4 (REM) PRCB
CN6PRCB-6 (LOCK) K-6. 4 Change
FM2. 5 Change PRCB.
1 Check the FM4 connector for
proper connection and correct as
necessary. 2 Check the fan for
possible overload and correct as
necessary. 3 FM4 operation check
PRCB CN11PRCB-6 (REM) PRCB
CN11PRCB-8 (LOCK) K-3. 4 Change
FM4. 5 Change PRCB
Remedy
1 Check the FM5 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM5 operation
check PRCB CN11PRCB-9 (REM) PRCB
CN11PRCB-11 (LOCK) K-3. 4 Change
FM5. 5 Change PRCB.
installation (whether it is secured in

• After warm-up operation starts, the
fusing pressure roller thermistor
does not detect a temperature as
high as a predetermined one though
a predetermined period of time has
elapsed.
Fusing heaters trouble (soaking
side)
• After warm-up operation starts, the
soaking roller thermistor does not
C3424
detect a temperature as high as a
predetermined one though a
predetermined period of time has
elapsed.
Fusing heaters trouble (NC sensor) installation (whether it is secured in
• After warm-up operation starts, the position). 2 Check the open/close
NC sensor does not detect a
C3425 temperature as high as a
predetermined one though a
predetermined period of time has
elapsed.
Release new fusing unit
C3461 • A new installation is not detected
when a new fusing Unit is installed.
Fusing abnormally high temperature
detection (Center of the heating
roller)
• The heating roller thermistor/3
continues to detect a temperature
C3721
higher than a predetermined one for
a predetermined period of time. •
The signal is turned ON to activate
the hard ratchet in the middle of the
heating side.
Fusing abnormally high temperature 1 Check the fusing unit for correct
C3722
detection (Edge of the heating roller) installation (whether it is secured in
18
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the fusing unit, PRCB
for proper connection and correct or
change as necessary. 3 Reinstall fusing
unit. 4 Change fusing unit. 5 Change
PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.

• The heating roller thermistor/2
continues to detect a temperature
higher than a predetermined one for
a predetermined period of time. •
The signal is turned ON to activate
the hard ratchet at the edges of the
heating side.
Fusing abnormally high temperature
detection (pressurizing side)
• The fusing pressure roller
C3723 thermistor continues to detect a
temperature higher than a
predetermined one for a
predetermined period of time.
Fusing abnormally high temperature
detection (soaking side)
• The soaking roller thermistor/1
continues to detect a temperature
C3724
higher than a predetermined one for
a predetermined period of time. •
The signal is turned ON to activate
the hard ratchet on the soaking side.
Fusing abnormally high temperature
detection (NS sensor)
• The NC sensor continues to detect
C3725
a temperature higher than a
predetermined one for a
predetermined period of time.
Fusing abnormally low temperature
detection (Edge of the heating roller)
• The heating roller thermistor/2
C3822
continues to detect a temperature
lower than a predetermined one for
a predetermined period of time.
C3823 Fusing abnormally low temperature
19
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, MFPB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
1 Check the fusing unit for correct

detection (pressurizing side)
• The fusing pressure roller
thermistor continues to detect a
temperature lower than a
predetermined one for a
predetermined period of time.
Fusing abnormally low temperature
detection (soaking side)
• The soaking roller thermistor/1
C3824
continues to detect a temperature
lower than a predetermined one for
a predetermined period of time.
Fusing abnormally low temperature
detection (NC sensor)
• The NC sensor continues to detect
C3825
a temperature lower than a
predetermined one for a
predetermined period of time.
Fusing sensor wire breaks detection
(Center of the heating roller)
• At the warm-up stage, the heating
C3921 roller thermistor/3 voltage does not
decrease by predetermined steps
(temperature rise) within a
predetermined time.
Code Description
Fusing sensor wire breaks detection
(Edge of the heating roller)
C3922 • At the warm-up stage, the heating
roller thermistor/2 voltage does not
decrease by predetermined steps
20
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and DCPU for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and REDB for
proper connection and correct or change
as necessary. 4 Change fusing unit. 5
Change IHPU. 6 Change PRCB. 7 Change
REDB.
Remedy
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and REDB

(temperature rise) within a
predetermined period of time.
Fusing sensor wire breaks detection
(pressurizing side)
• At the warm-up stage, the fusing
C3923 pressure roller thermistor voltage
does not decrease by predetermined
steps (temperature rise) within a
predetermined period of time.
Fusing sensor wire breaks detection installation (whether it is secured in
(soaking side)
• At the warm-up stage, the soaking operation of the upper right door. 3 Check
C3924 roller thermistor/1 voltage does not the fusing unit, IHPU, PRCB and DCPU
decrease by predetermined steps
(temperature rise) within a
predetermined period of time
Fusing sensor wire breaks detection
(NC sensor)
• At the warm-up stage, the NC
C3925 sensor voltage does not increase by
predetermined steps (temperature
rise) within a predetermined period
of time.
IH malfunction (CPU)
• A failure in communication with the the fusing unit, degaussing coil unit,
C3B02
fusing CPU continues for a
predetermined period of time.
IH malfunction (monitor)
C3B03 • Though the IH heater is ON, this
status cannot be detected
21
for proper connection and correct or
change as necessary. 4 Change fusing
unit. 5 Change IHPU. 6 Change PRCB. 7
Change REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and DCPU
for proper connection and correct or
change as necessary. 4 Change fusing
unit. 5 Change IHPU. 6 Change PRCB. 7
Change DCPU.
1 Check the fusing unit for correct
position). 2 Check the open/close
for proper connection and correct or
change as necessary. 4 Change fusing
unit. 5 Change IHPU. 6 Change PRCB. 7
Change DCPU.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, IHPU, PRCB and REDB
for proper connection and correct or
change as necessary. 4 Change fusing
unit. 5 Change IHPU. 6 Change PRCB. 7
Change REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
IHPU, PRCB and REDB for proper
connection and correct or change as
necessary. 4 Change fusing unit. 5
Change degaussing coil unit. 6 Change
IHPU. 7 Change PRCB. 8 Change REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
 22
mechanically. (IH heater operation
failure) • Though the IH heater is
OFF, mechanically, the ON status is
detected. (Malfunction of IH heater
operation)
IH malfunction
C3B04 • Malfunction occurs in the fusing
CPU
Polygon motor rotation trouble
• The polygon motor fails to turn
stably even after the lapse of a given
period of time after activating the
C4101
polygon motor. • Motor lock signal
detects HIGH for a given period time
consecutively during the polygon
motor is rotating.
PH cooling fan motor failure to turn
• The fan motor lock signal remains
C4301 HIGH for a predetermined
continuous period of time while the
motor remains stationary.
Laser malfunction
• SOS signal is not detected even
after the lapse of a given period of
C4501 time after staring the laser output. •
SOS signal is not detected for a
given period of time during printing
or IDC sensor adjustment.
Transfer belt motor’s failure to turn
• The motor lock signal remains
C5104
HIGH for a predetermined
continuous period of time while the
operation of the upper right door. 3 Check
the fusing unit, degaussing coil unit,
IHPU, PRCB and REDB for proper
connection and correct or change as
necessary. 4 Change fusing unit. 5
Change degaussing coil unit. 6 Change
IHPU. 7 Change PRCB. 8 Change REDB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3 Check
the fusing unit, degaussing coil unit,
IHPU, PRCB and REDB for proper
connection and correct or change as
necessary. 4 Change fusing unit. 5
Change degaussing coil unit. 6 Change
IHPU. 7 Change PRCB. 8 Change REDB.
1 Check the connector for proper
connection and correct as necessary. 2
Change PH unit. 3 Change REYB/PH. 4
Change PRCB.
1 Check the FM14 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM14 operation
check REYB PH CN4REYB PH-1 (REM)
REYB PH CN4REYB PH-3 (LOCK) B-7. 4
Change FM14. 5 Change REYB/PH. 6
Change DCPU.
1 Check the connector for proper
connection and correct as necessary. 2
Change PH unit. 3 Change REYB/PH. 4
Change PRCB.
1 Check the M1 connector for proper
connection and correct as necessary. 2
Check M1 for proper drive coupling and
correct as necessary. 3 Check the PRCB
 23

motor remains stationary. connector for proper connection and

correct as necessary. 4 M1 operation
check PRCB CN13PRCB-3 (REM) PRCB
CN13PRCB-6 (LOCK) K-11. 5 Change
M1. 6 Change PRCB.
1 Check the M1 connector for proper
connection and correct as necessary. 2
Transfer belt motor’s turning at
Check M1 for proper drive coupling and
abnormal timing
correct as necessary. 3 Check the PRCB
• The motor lock signal remains
C5105 connector for proper connection and
LOW for a predetermined
correct as necessary. 4 M1 operation
continuous period of time while the
check PRCB CN13PRCB-3 (REM) PRCB
motor remains stationary.
CN13PRCB-6 (LOCK) K-11. 5 Change
M1. 6 Change PRCB.
1 Check the FM10 connector for proper
IH cooling fan motor/1’s failure to
connection and correct as necessary. 2
turn
Check the fan for possible overload and
• The fan lock signal remains HIGH
C5304 correct as necessary. 3 FM10 operation
for a predetermined continuous
check PRCB CN26PRCB-4 (REM) PRCB
period of time while the motor
CN26PRCB-6 (LOCK) C-16. 4 Change
remains stationary.
FM10. 5 Change PRCB.
1 Check the FM11 connector for proper
IH cooling fan motor/2’s failure to
connection and correct as necessary. 2
turn
Check the fan for possible overload and
• The fan lock signal remains HIGH
C5305 correct as necessary. 3 FM11 operation
for a predetermined continuous
check PRCB CN26PRCB-7 (REM) PRCB
period of time while the motor
CN26PRCB-9 (LOCK) C-16. 4 Change
remains stationary.
FM11. 5 Change PRCB.
1 Check the FM12 connector for proper
IH cooling fan motor/3’s failure to
connection and correct as necessary. 2
turn
Check the fan for possible overload and
• The fan lock signal remains HIGH
C5306 correct as necessary. 3 FM12 operation
for a predetermined continuous
check PRCB CN26PRCB-10 (REM)
period of time while the motor
PRCB CN26PRCB-12 (LOCK) C-15 to
remains stationary.
16. 4 Change FM12. 5 Change PRCB.
 24
Code Description
Power supply cooling fan motor/1’s
failure to turn
• The fan lock signal remains HIGH
C5351
for a predetermined continuous
period of time while the motor
remains stationary.
Ozone ventilation fan motor’s failure
to turn
• The fan lock signal remains HIGH
C5354
for a predetermined continuous
period of time while the motor
remains stationary.
Cooling fan motor’s failure to turn
• The fan lock signal remains HIGH
C5356 for a predetermined continuous
period of time while the motor
remains stationary.
MFP control board cooling fan
motor’s failure to turn
• The fan lock signal remains HIGH
C5370
for a predetermined continuous
period of time while the motor
remains stationary.
MFP control board CPU cooling fan
motor’s failure to turn
• The fan lock signal remains HIGH
C5371
for a predetermined continuous
period of time while the motor
remains stationary.
Drive system home sensor
malfunction
• The scanner home sensor is
unable to detect the scanner located
C6102
at its home position. • The scanner
home sensor is unable to detect a
scanner even when the scanner
motor has been driven to move the
Remedy
1 Check the FM9 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM9 operation
check DCPU PJ8DCPU-3 (LOCK) R to
S-28. 4 Change FM9. 5 Change DCPU.
6 Change PRCB.
1 Check the FM6 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM6 operation
check PRCB CN6PRCB-1 (REM)
PRCB CN6PRCB-3 (LOCK) K-6 to 7. 4
Change FM6. 5 Change MFPB.
1 Check the FM3 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM3 operation
check PRCB CN10PRCB-1 (REM)
PRCB CN10PRCB-3 (LOCK) K-6. 4
Change FM3. 5 Change MFPB.
1 Check the FM17 connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM17 operation
check REYB/SL PJ3REYB/SL-3
(LOCK) L-25. 4 Change FM17. 5
Change REYB/SL. 6 Change MFPB.
1 Check the fan connector for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 Fan motor
operation check MFPB PJ20MFPBL-3
(LOCK) T-26. 4 Change MFPB.
1 Correct or change the scanner drive
(cable, pulley, gear, belt) if it is faulty. 2
Correct the scanner motor set screw if
loose. 3 Adjust [Image Position Leading
Edge] and [Feed Direction Adjustment].
4 Check the PS201, M201,
REYB/SCAN and IPB connector for
proper connection and correct as
 25

scanner over the maximum necessary. 5 PS201 I/O check, sensor

travelling distance. • The scanner check IPB CN11IPB-3 (ON) T-15 6
home sensor detects the scanner M201 operation check REYB/SCAN
when the scanner has moved the CN5REYB/SCAN-4 to 7 Q to R-18. 7
maximum travelling distance from Change REYB/SCAN. 8 Change IPB.
the position, at which it blocks the
scanner home sensor.
1 Correct or change the scanner drive
(cable, pulley, gear, belt) if it is faulty. 2
Slider over running Correct the scanner motor set screw if
• The scanner home sensor detects loose. 3 Adjust [Image Position Leading
the scanner at its home position Edge] and [Feed Direction Adjustment].
during a period of time that begins 4 Check the PS201, M201,
C6103 with the time when a prescan REYB/SCAN and IPB connector for
command and a scan preparation proper connection and correct as
command are executed and ends necessary. 5 PS201 I/O check, sensor
when a home return command is check IPB CN11IPB-3 (ON) T-15 6
executed. M201 operation check REYB/SCAN
CN5REYB/SCAN-4 to 7 Q to R-18. 7
Change REYB/SCAN. 8 Change IPB.
1 Check the FM201 connector for
Optical cooling fan motor’s failure to
proper connection and correct as
turn
necessary. 2 Check the fan for possible
• The fan lock signal remains HIGH
C6301 overload and correct as necessary. 3
for a predetermined continuous
M202 operation check REYB/SCAN
period of time while the motor
CN2REYB/SCAN-3 (LOCK) Q to R-18.
remains stationary.
4 Change REYB/SCAN. 5 Change IPB.
1 Select [Service Mode] - [State
Confirmation] - [Memory/HDD Adj.] -
Image input time out [Memory Bus Check] - [Scanner-
• Image data is not input from the Memory], and conduct the memory bus
C6704
image processing board (IPB) to the function. 2 Check the connectors
printer control board (PRCB). between IPB and MFPB for proper
connection and correct as necessary. 3
Change MFPB. 4 Change IPB.
1 Correct the harness connection
between CCDB and IPB if faulty. 2
CCD clamp/gain adjustment failure
Check for possible extraneous light and
• The adjustment value is 0 or 255
correct as necessary. 3 Clean the lens,
during a CCD clamp adjustment. •
C6751 mirrors, CCD surface, and shading
The peak value of the output data is
sheet if dirty 4 Correct reflective mirror
64 or less during a CCD gain
of the scanner if faulty, or change
adjustment.
scanner. 5 Change CCD sensor unit. 6
Change IPB.
 26

Scanner sequence trouble 1

• The original transport interval
1 Correct the harness connection
becomes shorter than the designed
C6F01 between main body and ADF if faulty. 2
value due to an original transport
Change DFCB. 3 Change MFPB.
control error in original reading in
ADF.
Before reading pressure welding
C8101
alienation mechanism
Turn around pressure welding
C8102
alienation trouble
C8103 Lift up mechanism trouble
C8104 Glass movement trouble

Code Description Remedy

C8302 Read cooling fan trouble
1 Check the connection between the lamp
harness and the inverter board, and correct if
necessary. 2 Check the connection between
Exposure turning on the lamp
REYB/ SCAN and the inverter board, and
trouble detection
correct if necessary. 3 Check the connection
• The output from the CCD
C9401 between REYB/ SCAN and IPB, and correct if
sensor is a predetermined
necessary. 4 Check that the connection
value or less during CCD
between CCDB and IPB, and correct if
sensor gain adjustment.
necessary. 5 Change INVB. 6 Change scanner
assy. 7 Change IPB. 8 Change CCDB. 9
Change REYB/SCAN.
1 Check the connection between the lamp
harness and the inverter board, and correct if
Exposure turning on the lamp
necessary. 2 Check the connection between
abnormally detection
REYB/ SCAN and the inverter board, and
• The average output value of
correct if necessary. 3 Check the connection
the CCD sensor with the
C9402 between REYB/ SCAN and IPB, and correct if
scanner at its standby
necessary. 4 Check that the connection
position is a predetermined
between CCDB and IPB, and correct if
value or more at the end of a
necessary. 5 Change INVB. 6 Change scanner
scan job.
assy. 7 Change IPB. 8 Change CCDB. 9
Change REYB/SCAN.
Standard controller 1 Check to see if the following setting has been
configuration failure correctly made: [Service Mode] - [System 2] -
CA051
• The controller of the printer [Image Controller Setting]. If changing the
control board (PRCB) is setting, turn OFF the main power switch and
 27

faulty. turn it ON again after 10 seconds or more. 2

Check the connectors of the MFP board
(MFPB) for proper connection and correct as
necessary. 3 Change MFPB
1 Check to see if the following setting has been
correctly made: [Service Mode] - [System 2] -
[Image Controller Setting]. If changing the
Controller hardware error
setting, turn OFF the main power switch and
CA052 • A controller hardware error
turn it ON again after 10 seconds or more. 2
is detected in the network I/F.
Check the connectors of the MFP board
(MFPB) for proper connection and correct as
necessary. 3 Change MFPB
1 Check to see if the following setting has been
correctly made: [Service Mode] - [System 2] -
Controller start failure [Image Controller Setting]. If changing the
• A controller start failure is setting, turn OFF the main power switch and
CA053
detected in the controller turn it ON again after 10 seconds or more. 2
interface. Check the connectors of the MFP board
(MFPB) for proper connection and correct as
necessary. 3 Change MFPB
CB001
... FAX Board Error
CB119
CD004
... HDD error
CD011
CF001
... MFP Control Board error
CFF15