Argarin Vince Arriss B.

MGT 315 HOSPITALITY OPERATIONAL MANAGEMENT

MR. DARWIN P. BUENA, Instructor

TOPIC I – INTRODUCTION OF HOSPITALITY INDUSTRY

1. DEFINE HOSPITALITY AND HOSPITALITY INDUSTRY
Hospitality- the activity or business of providing services to guests in hotels, restaurants, bars,
etc.—usually used before another noun ,a hospitality suite

Hospitality industry- The hospitality industry is a broad category of fields within the
service industry that includes lodging, event planning, theme parks, transportation, cruise line, and
additional fields within the tourism industry.

2. LIST DOWN EXAMPLES OF THE KINDS OF BUSINESS THAT MAKE UP THE HOSPITALITY INDUSTRY.

Food and beverages

Travel and tourism
Lodging
Recreation
Theme parks and attraction
Assembly management

3. IDENTIFY THE CAREER PROSPECT OF THE HOSPITALITY INDUSTRY

Lodging Management Career Ladder

General Manager
Front office Manager
Training Manager
Sales Manager
Department Trainer
Front Desk Supervisor
Front Desk Representatives

Lodging Food and Beverage Career Ladder

Beverage Service Manager

Food and Beverage Supervisor
Food and Beverage Server
Line cook
Kitchen Helper
Executive Chef
Bartender
 Lodging Rooms Division Career Ladder

Assistant Housekeeper
Assistant Front Office Manager
Guest Services
Housekeeping associate
Front Desk associate
Director of Rooms Division
Front Desk Manager

Restaurant Management Career Ladder

Server/Bartender
Assistant Kitchen Manager
Cook
Kitchen Prep
Host-Busser-Server
Assistant General Manager
Closing Manager
Opening Manager
Regional Manager
General Manager
Closing Manager
Opening Manager

TOPIC II- DISCUSS THE FOLLOWING

a) Classification of Accommodation Establishments

*One-diamond properties have simple roadside appeal and the basic lodging needs.
*Two-diamond properties have average roadside appeal, with some landscaping and a
*noticeable enhancement in interior décor.
*Three diamonds carry a degree of sophistication through higher service and comfort
*Four diamonds have excellent roadside appeal and service levels that give guests what
*they need before they even ask for it.
*Five-diamond properties have the highest service levels, sophistication, and offerings.

b) Identify the hotels and their classification

Resort Hotels- Resort hotels are frequented by the customer on vacation. They may feature
amenities that will permit their clientele to relax and have fun. Popular amenities may include:
spas, pools, beach or mountain locations, on-site kids’ activities, restaurants, pool bars and
babysitting services. Concierges are often available to help patrons find restaurants or book
sightseeing tours. Patrons often stay a week or more. Resort hotels, because of their many
amenities, often attain high star ratings.
Airport Hotels- Airport hotels are designed to have clean rooms and are booked because of
their close proximity to the airport. Often, they offer shuttles to and from the airport. Many
airport hotels offer business amenities and restaurants for guests. Airport hotels may have a
high turnover of guests staying for short durations of time, and are often located in cities.

Casino Hotels- Casino hotels are unique because they provide preferential service to gamblers.
Guests who spend enough time or money at the casinos can receive complimentary rooms and
dining. Casino hotels are often luxurious and offer full service restaurants, indoor shopping,
pools and fitness facilities. These hotels offer plenty of night life including shows, dance clubs
and comedians. Sometimes they are located in resort areas. Star ratings vary based amenities,
location and room quality.

Economy Hotels- Economy hotels provide limited amenities at reasonable rates. Sometimes,
economy hotels provide guests with a complimentary continental breakfast. Economy hotels in
resort areas may be off the beaten path, or in a slightly less desirable location. Economy hotels
offer basic room accommodations, and many do not have full service on-site restaurants. More
recently, some economy hotels have adjacent chain restaurants within walking distance, often
sharing the same parking lot.

Conference Centers and Commercial Hotels- Conference centers and commercial hotels are
designed for business clientele. Conference centers feature multipurpose rooms that can
accommodate seminars and business programs. They have banquet facilities that can serve and
accommodate large parties, and also offer equipment and acoustics suitable for speakers and
visual presentations. Some conference centers and commercial hotels are located in resort
areas, but they still focus on the business needs of clients and companies.

Suite Hotels- Suite hotels appeal to business people that prefer a separate work space or
families that want one room, yet also want some room separation from children. They often
feature multiple rooms, and may have a pull-out bed in addition to the main sleeping area. Suite
hotels have a broad range of amenities, and can be classified as high as a luxury hotel, or as a
basic economy hotel, depending on the location and the services offered.

c) Common types of hotels in the Philippines

a. Standard Class
b. Economy Class
c. De Luxe Class
d. First Class
d) Hotel rating in the systems in the Philippines
The new set of accommodation standards will be comprised of 5 levels ranging
from one to 5 stars. It is a point system based on availability of facilities and
services; condition and quality of a specific facility; and quality of service
The new star rating system is as follows:

One star: 251 to 400 points

Two star: 401 to 550 points
3 star: 551 to 700 points
4 star: 701 to 850 points
5 star: 851 to 1,000 points

A 5-star accommodation is characterized by its world-class facilities and

meticulous service exceeding a guest's expectations.
(According to Department of Tourism)

e) The accommodation product refers to rooms and other related products or services
that hotel guests will consume/use during their stays.

The main product of the hotel consists of rooms, facilities and services. The
front desk employees must know these things.

f) Types of guests

Group – institutional meetings/conventions, trade associations

International .
Business travelers
Pleasure/leisure – specialized resort travel, family pleasure travel, travel by elderly,
travel by singles or couples

1. Present briefly the different accommodation sector in the Philippines

Consist of five parts

The food and beverages industry - is all companies involved in processing raw food
materials, packaging, and distributing them. It renders can enhance the guest
experience by providing excellent food and first class customer services.

Lodging Industry- People who travel and stay away from home for more than a day
need lodging for sleep, rest, food, safety, shelter from cold temperatures or rain, storage of
luggage and access to common household functions.
A holiday accommodation is a type of residential accommodation.
Recreation industry travel and tourism industry - The total of all businesses
that directly provide goods or services to facilitate business, pleasure and leisure
activities away from the home environment.