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Employee Handbook
Our Mission: To provide the best quality and freshest frozen desserts, exactly
as the customer desires, while entertaining and educating in the most
innovative ways.
Our Goal: To have the BEST customer service, the BEST ice cream, and the
BEST ice cream store, providing the BEST overall experience through quality,
fun, and unique frozen desserts!
About Our Handbook: This handbook is an outline of the rules and regulations
governing the store but in no way is it all inclusive or exhaustive. Also, items in
this handbook are subject to change with or without notice as situations
arise. This is not a contract of employment. Reading and signing the
agreement does not mean you are guaranteed a position at this time or any
other, which means that at any time your position may be terminated with or
without cause.
Employment Policies
Age Requirements: Anyone employed within our retail stores must be 16
years of age or older. Check your state laws for hours allowed by law for
minors to work. In some cases, and if you desire, you may employee younger
than 16 years, but be aware of your individual state’s laws and restrictions.
Check list:
1. Making ice cream
a. Know the proper measurements for mixing ice cream, including
cream, flavors, mix-ins, and liquid nitrogen
b. Be able to freeze ice cream in all three textures(soft,
medium, hard).
2. Know how to operate the POS system, cash register, and time clock.
3. Learn how to prep and restock items (mix-ins, flavors, creams, etc.)
4. Learn the cleaning procedures in your store (dishes, sweeping,
mopping, wiping down tables, etc.)
5. Have great customer service (smile, greet every customer, have good
conversation skills, be excited about the product, make sure every
customer is happy with their product)
Breaks: We will pay you for one half hour break for every six hour shift
you work. The break time must be documented so please punch in and punch
out for recording purposes. Paying you for the break means that if we become
busy during your break, you will be required to help and work but as soon as
the opportunity arises you may resume your break. If you leave the store
premises for the duration of your break, you will not be paid for it. Again,
please punch in and out as the situation dictates. Any other breaks will be
given as state and federal law outline. This needs to be changed to reflect your
state regulations
Time Clock Procedures: You are responsible for punching yourself in and
out for your daily shift. You are also responsible for punching out and in for any
break periods. Failure to do so may result in non-payment for hours worked so
please remember it is your responsibility. If you forget for any reason, please
contact a member of management immediately so the situation can be
resolved.
Dress Code: Your uniform consists of close toed shoes, your Sub Zero Ice
Cream and Yogurt hat that you will be provided upon your first day of training,
a clean Sub Zero Ice Cream and Yogurt shirt that you will be provided upon
your first day of training, a clean Sub Zero Ice Cream and Yogurt Apron, and
clean pants without holes, which can be blue jeans, khakis, black pants, shorts
or skirts. With shorts and skirts, they need to be past your fingertips when your
hands are resting comfortably at your sides. If any of these uniform
requirements are not met, you may be required: 1) to return home without pay
to change, 2) to be given a clean shirt with a current market value charge for
the new shirt that is now yours. Of course, if there are extenuating
circumstances, you can always talk with a management team member for
replacement of hats or shirts.
General Policies
Customer Service: We want to be home to the WOW experience! This
means we want every individual that passes through our door to feel as though
they have had the best experience possible. So we need to greet every
customer as they come in the door, or during busy times, as they reach the
counter to be served. This is done by: 1) saying hello, 2) asking if: they have
ever been to our store before, if they would like any suggestions of great flavor
combos, 3) up-selling which will be trained, 4) asking if there is a specific
anything else you could get for them today (i.e. can I get you a pie for later…),
5) let them know the total ,6) tell them their specific change, 7) thanking them
for coming in and remembering to come back for a special, promotion, or the
next time they are craving their favorite flavor.
Management and Employee Relations: The Sub Zero Ice Cream and
Yogurt management team is here to help, listen, guide, train, and evaluate
your skills as an employee. We do want to know you as individuals and be
there for you as your life progresses. In doing so, we recognize there will be
times that conversations need to be had on a personal level, you as an
employee need to ask permission of the manager to have the conversation in
that tone because it is a business and we need to make sure that the level of
the conversation is understood at the onset. The management team has the
right to set rules and policies within the store to help its overall progression as
seen by themselves and the upper management team. There will be many
occasions where your opinion is asked but, unless otherwise specified, it is not
regarded as the final decision in any process. The management team will be
responsible for indicating any changes in policy through verbal or written
communication. Employees are expected to address any policy or employee
concerns with management team members directly. We want it to be an
environment of open and honest communication. We think this is best
facilitated through direct communication with management.
Phone Use: Phones within the store are to be used for work purposes
only. These purposes include but are not limited to: placing orders, calling
other employees to cover shifts, answering customer questions, letting
customers know about flavors or promotions, calling about rides home at the
end of the evening, and asking questions of management staff. The phone
should not be answered if you are helping a customer. The answering machine
should be checked within a timely fashion and phone calls returned as
necessary. If you need to use the phone about personal business, it may be
used during break periods or after your shift, not otherwise.
Cellular Phone Use: Cell phones should be turned off during the entirety
of your shift with NO EXCEPTIONS. You may use the store phone to check your
messages during a break period but, not before and not after your break.
Security: You should use common sense to safeguard yourself and your
personal belongings.
• Do not bring valuables to work.
• Report any missing items to your supervisor at once.
Home phone numbers of other employees should never be given to people
outside the company. In the case of an emergency, call the employee at home
yourself and relay the message instead of giving it to a nonemployee.
Safety: If for any reason you feel threatened or unsafe, please contact a
member of the management staff. It does not need to be your direct supervisor
if he or she is the person at issue. Please check to make sure that there are not
suspicious characters outside before you leave. If there are two people
working, you MUST leave together. If you are leaving alone and feel unsafe, we
suggest that if you have a cell phone you punch in 911 and be prepared to hit
send if there is an issue. If someone comes to rob the place, DO NOT BE A
HERO. Just give them what they want and call 911 after they leave.
Nitrogen Safety: All Employees are to be trained in the use and risks of
liquid nitrogen. No extra training beyond that provided in the store is
necessary. Employees must be permitted to touch and experience nitrogen so
that they aren’t startled or alarmed. Use of nitrogen can be equated to a deep
fat fryer, where there’s a risk of splashing, but careful attendance to the job is
all that’s needed to keep everyone safe. These are the risks that can come
from using liquid nitrogen:
1. Asphyxiation: This happens when too much nitrogen is in the air and not
enough oxygen. It can actually occur any time there is not enough
oxygen to breath. This is simple to remedy. We keep our ventilation
system running all day to create airflow, and our doors are constantly
opening and shutting creating fresh air movement. Asphyxiation has
never been a problem at Sub Zero Ice Cream. We also have oxygen
monitors in every store so that we are aware of any lack of oxygen before
it becomes a problem
2. Frostbite: This occurs when the nitrogen in its liquid form touches the
bare skin for too long a period of time. Frostbite from liquid nitrogen can
injure you for as little as 2 minutes or as long as a few weeks. It will only
blister and then disappears leaving little if any scars. We have never had
any long term incidents with frostbite. You would have to have zero
feeling in your body whatsoever in order to keep in contact with the liquid
nitrogen long enough to get frostbite. If you keep moving and don’t let
the nitrogen settle in one place it will never burn you. When it splashes
on your skin, the temperature of your warm body and the exposure to the
warm air causes the liquid nitrogen to evaporate back into a gas before it
can burn you.
3. High pressures: When any liquid or gas is dispensed at high pressures,
there is danger of injury. However, at Sub Zero Ice Cream we keep our
liquid nitrogen way below the industry standard pressure and therefore
have no risk of injury from the pressure of the liquid.
4. Nitrogen policies with customers:
1. Never, under any circumstances, give Liquid Nitrogen to customers.
You are trained in the use of Liquid Nitrogen. They are not.
2. Be knowledgeable about the Liquid Nitrogen! Customers are
naturally curious about our process, and particularly the Liquid
Nitrogen. They will have questions, and even concerns. Be
informed and ready to enthusiastically tell them!
a. Nitrogen makes up 78% of our atmosphere. We are
breathing it all the time. It is not dangerous to us.
b. Nitrogen only stays in a Liquid state at -321 degrees. Once it
is exposed to warm air, it starts to evaporate back into a gas.
It can burn, but that is only if it stays on your skin for 5
seconds or more.
c. When the Liquid Nitrogen comes into contact with the ice
cream mix, the heat in the ice cream mix goes into the Liquid
Nitrogen, warming it and making it change to a gas. It is a
simple transfer of heat and phase changes.
d. The fog that comes while freezing the ice cream is water
vapor in the air that is cooled as the cold Liquid Nitrogen
comes in contact with it.
3. There are some fun demonstrations you can do with liquid nitrogen
and demonstrate to the customers or groups on a field trip, and
your Supervisor will know of these. Do not do any demonstrations
without prior training and permission for your Supervisor.
Date of Accident:___________________
Time of Accident:___________________
Employee Reporting:_______________________________________________
Accident or Emergency:_____________________________________________
________________________________________________________________
________________________________________________________________
Action Taken:_____________________________________________________
Managers Contacted:_______________________________________________
HANDBOOK ACKNOWLEDGMENT
I hereby acknowledge I have received a copy of Sub Zero Ice Cream and Yogurt
Employee Handbook. I understand that the policies and procedures set forth in the
handbook are not an express or implied contractual guarantee regarding my
employment relationship with Sub Zero Ice Cream and Yogurt, nor do
they represent contractual terms of employment. I understand that it is my
responsibility to carefully review the employee handbook and ask my supervisor
about any of the material that is unclear to me. I also understand that Sub Zero Ice
Cream and Yogurt, at its option, may change, delete, suspend or discontinue any
part or parts of this handbook at any time without advance notice.
_________________________________________
Employee Name (Please print)
_________________________________________
Signature of Employee
_________________________________________
Date
Sexual Harassment
Sub Zero Ice Cream and Yogurt is committed to a work environment that
promotes equal employment opportunities and is free from discrimination and
harassment. Sexual harassment constitutes discrimination and is strictly
prohibited by Sub Zero Ice Cream and Yogurt. For purposes of this policy,
sexual harassment is defined, as in The Equal Employment Opportunity
Commission Guidelines, as unwelcome sexual advances, requests for sexual
favors and other verbal or physical conduct of a sexual nature when:
Sexual harassment may include a range of subtle and not so subtle behaviors
and may involve individuals of the same or opposite gender. Depending on the
circumstances, these behaviors may include, but are not limited to: unwanted
sexual advances or requests for sexual favors; sexual jokes and innuendo;
verbal abuse of a sexual nature; commentary about an individual's body, sexual
prowess, or sexual deficiencies; leering, whistling, or touching; insulting or
obscene comments or gestures; display in the workplace of sexually suggestive
objects or pictures; and other physical, verbal or visual conduct of a sexual
nature.
This policy applies to all applicants and employees, whether related to conduct
engaged in by fellow employees or someone not directly connected to Sub Zero
Ice Cream and Yogurt such as an outside vendor, consultant or customer.
Below is a sample check MICR line, detailing where the information necessary to complete this form can be found.
Memo__________________________
Account Information
You only need to fill in information for one bank account, unless you want to deposit certain amounts to more than one account.
To distribute to more accounts, please complete another form.
Make sure to indicate what kind of account, along with amount to be deposited, if less than your total net paycheck.
1. Bank Name/City/State: ____________________________________________________________________
Routing Transit #: __ __ __ __ __ __ __ __ __ Account Number: _________________________________
Checking Savings Other
I wish to deposit: $ _______.____ or ______% of paycheck total or Entire Net Amount
E-mail: __________________________________________________
Insert current W-4 form here when distributing to employee, as found on
www.irs.gov