D AVID R ICKS

Brookhaven, GA | 678-471-9710
linkedin.com/in/davidwindellricks | dricks3608@gmail.com

REGIONAL SALES & MARKETING MANAGER

Program Management| Team Development | Sales Leadership
Accomplished leader with expertise in all facets of sales initiatives, customer service, field management, and
sales development within high-profile organizations. Skilled in providing strategic leadership of short- and
long-term goals through the use of innovative techniques in support of the company’s mission and core
values, as a means to implement positive change and increase performance. Adept at managing teams and
ensuring consistency and quality in all aspects of sales and marketing effectiveness. Utilizes knowledge of time
management, sales performance, project management, sales processes, and competitive analysis.
 Marketing Strategies  Budgeting & Forecasting  Strategic Planning
 Research & Analysis  Revenue Generation  Customer Satisfaction
 Continuous Improvement  Territory Management  Cross-Functional Collaboration
 Leadership & Communication  Recruiting & Training  Business Development
 B2B & B2C Organizations  Relationship Development  Merchant Services

PROFESSIONAL EXPERIENCE
SALES PARTNERSHIPS, INC., Atlanta, GA 2016 – Present
Regional Sales & Marketing Manager - American Express (2018-Present)
Spearhead on the recruiting, on-boarding, and off-boarding of field marketing and sales agents in the
Southeastern territory, for American Express. Manage 20 to 40 direct reports, including Sales Managers and
Field Marketing Agents. Travel extensively throughout the territory, ensuring that quality and quota
standards are being achieved. Deliver high-quality leadership, and ongoing training and development for new
and veteran field agents. Created training documents, videos, and tool to be used by all agents, nationwide.
Consistently meet financial and productivity quotas for the Southeastern division.
Key Contributions:
 Successfully collaborate on the recruitment and hiring of 100 qualified sales representatives in 3 months, while
designing, developing, and facilitating training for 400 people; mentored 3 junior managers, resulting
in increased productivity and metrics by 160%.
 Lead special projects and initiatives to increase marketing share in emerging industries, such as: B2B,
eCommerce, healthcare supplies, gaming/VR, manufacturing, and more.
 Established marketing strategies that led to 1.5M more places accepting American Express.

Field Training Manager / Senior Field Marketing Agent – American Express (2016-2018)
Responsible for traveling across all markets, implementing innovative sales and marketing strategies to
increase agent effectiveness and penetration of their respective markets. Communicated and collaborated with
the client to identify and resolve business needs and opportunities, and to guarantee results, advance program
initiatives, and deepen client relationships for future initiatives. Offered research and development, business
intelligence, and market signals for financial clients. Provided turnkey solutions for a B2B and B2C
organizations. Created training documents, videos, and tool to be used by all agents, nationwide.
Key Contribution(s):
 Headed the branding of OptBlue for the southeastern market, a value program for businesses that
process less than $1M in American Express card volume.
 Routinely recognized for sales, sale management, and training expertise; received the Top Gun award
for achieving top sales, and the Stevie’s Award for executing superior sales management and training.
 Effectively ensured sales and marketing effectiveness, increasing close ratio; enhanced under-performing agents
and team, leading to an increased in team performance by an average of 66%.
Continued…
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POINTCLEAR LLC., Atlanta, GA 2015 – 2016

Business Development Manager
Efficiently delivered high-quality sales leads to B2B marketing organizations to consistently and directly
produce significantly higher revenue. Directed marketing programs, including: multi-touch, multimedia and
multi-cycle processes, in an effort to multiply results. Utilized new customer acquisition programs to deliver a
predictable flow of qualified leads, effective market coverage, and actionable market intelligence. Established
cross-functional collaboration and operational excellence, to increase sales and marketing effectiveness,
decrease costs, and achieve optimal results.

GLOBAL IMPACT, Atlanta, GA 2009 – 2015

Program Director
Directed all media publications, community engagement, and youth mentorship programs. Led program
services and outreach events for the company. Executed human resource tasks and recruiting, while managing
the budget, fundraising, and marketing. Guided media broadcast venues and operated as an advisor to C-level
executives on matters of media and engagement.
Key Contribution(s):
 Coordinated and spearheaded fundraising campaigns, generating over $500k in revenue; recruited, trained, and
coached volunteers to exceed personal and company goals.
 Played an integral role in the overall success of organization, which resulted in exponential
membership growth, growing from 50 members in 2009 to almost 2,000 in 2015.

BEACON PAYMENTS, Atlanta, GA 2012 – 2014

Business Development Manager
Cultivated partnerships with local non-profit organizations, chambers of commerce, associations, and small
financial institutions. Developed networking organizations of 50 business owners, driving revenue and
forming new pipelines. Recruited, hired, and training 4 field representatives to penetrate the market,
conducting performance evaluations and assisting with deal closures. Facilitated sales processes, including:
business development, contract administration, implementation, technical support, and retention.
Key Contribution(s):
 Created and executed go-to-market strategies to introduce Beacon Payments into the Atlanta market,
including: print, social media, and field canvassing campaigns, resulting in increased market presence by
300% quarterly in one year.

UPS, Atlanta, GA 2009 – 2012

Customer Service Supervisor
Functioned as the first point-of-contact for escalated customer inquiries, billing and account renewals, high-
risk logistics, and claims processing. Trained and coached associates on usage of UPS deliverable and account
management software, shipping pricing and quotes, and product education.
Key Contribution(s):
 Promoted an atmosphere of efficient service, resulting in increased customer satisfaction and quarterly
revenue growth; maintained 100% to quota, and increased annual freight revenues by 200%.

EDUCATION & CREDENTIALS

Bachelor of Arts in Biology in International Affairs (Course Work), Georgia Institute of Technology
Associate of Arts in Biology and International Affairs (Dual Degree), Tallahassee Community College
Trainings: SPIN Selling, Point Clear; Leadership Training, American Express
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AWARDS & RECOGNITION

Top Gun Sales Award; Stevie’s Award Winner