Trâm: Good morning everyone

All : Good morning sir

Trâm: Have everyone had breakfast?
Trinh anh: Of course, we’ll all ready for meeting today
Trâm: If everyone is ready, let’s get started. There are some bad problems in our
resort, so the purpose of this meeting is to find solutions to solve them. This
situation couldn’t continue to happen like that.
We have 3 serious problems. They are complaints about the food, about the staff
and there are few guest.
Firstly, some customers complained to me that the food tastes terrible. They also
complained that the food is the same everynight. Some vegetarians were very
angry because every dinner has meat.
Did everyone hear about this?
Trân: Yes, we all know about this.
Trâm: Trinh, you are the restaurant manager, what do you think about that? A 5.5
star resort that serves terrible tasting food? That is not acceptable.
Trinh em: I tried to find the cause of the food taste problem. I think the reason is
from the chef and we will replace him with a chef who has better experience and
skills.
N.Trâm: I think we should find a international chef, their skills are better, they
have experience cooking expensive food, suitable for our wealthy customers.
Trân: No, I think differently, I think we should find a Vietnamese chef. Is our goal
not to introduce Vietnamese culture to foreign tourists?
Trinh em: I will find both. That is the best way.
Trâm: That is good idea. But I want you to double check our ingredients, see if it’s
fresh or not. If they aren’t of good quality, they will also affect the taste of the
food.
Trinh em: Yes sir, I will do that.
We will also research more new dishes and change by the day to create a diverse
menu.
As for vegetarians, I will create two separate menus, one for meat eaters and one
for vegetarians.
Trâm: Good job.
The final decision is that we will find a new chef, create a more diverse menu and
will have 2 menus, 1 for meat eaters and 1 for vegetarians.
OK. Anyone else have any idea?
Otherwise we will move on to the second problem. I think this is an extremely
serious problem
Many guets say that the staff is rude and unhelpful.The staff members argue with
each other. Sometimes they swear at the managers.
Trân, you’re Human Resource Manager, have you investigated this problem?
Trân: I have investigated employees who have committed misconduct such as:
insulting, disrespect for customers, irresponsibility at work. we should fire
employees who have acted like that.
Trinh em : I do not agree with this opinion. I think we only reprimand in cases that
are less serious, such as lack of responsibility at work, not fire them. So they are
responsible and have the opportunity to work better.
Trân:
Ok. I will reconsider this. Regarding employees' disagreements with their
managers, I created a survey of job satisfaction, colleagues and managers to find
out the cause of this argument due to managers or staffs. If the manager does not
work seriously, then we will take measures depending on how much he commits.
In addition, I think we should have a retraining course for staff to have a better
working style and be more responsible.
N.Trâm : I agree with this idea. However, we should be more concerned about our
employees to know what they are unhappy and satisfied with at work. At the end
of each quarter or year, we reward employees with outstanding activities to
motivate others.
Trâm: OK. I will review your ideas, we need to organize training sessions for staff,
both in terms of skills and working attitude. As for the welfare of employees, you
rest assured, when working here, employees will enjoy the best treatment.
Anyone else have any idea?
Otherwise I will move on to the last problem.
In the first-quarter performance report for the first half of 2019, I see our number
of guests showing no growth, very few people know about the resort. And the
guests who do come say it is too expensive.
Trinh, you are the manager of the media business, what do you think about this
problem? What solution do you have to attract guests to our resort?
Trinh anh: We are building an internet advertising campaign, I want a video to
introduce our resort. I will find an advertising agency to do this.
Trân : If you make a promotional video, I want to convey the harmony of nature
and people of our resort in it.
Trinh anh: Yes, I will do it. You have the same idea with me.
Trâm: What about customers complaining that our service is too expensive? I
want you to find ways for customers to understand that our prices are suitable with
the services we provide.
Trinh anh: Yes, In the promotional video, I will also show off our high-class
infrastructure and professional services
N.Trâm: I think in other parts also must try to care for customers and provide the
best service to customers.
Trâm: Of course. We must always remember that.
Anyone else have any idea?
The final decision is that we will have a campaign to promote the resort image in
the media. Don't forget the messages the video needs to convey
Ok, the meeting will end here. Hope everyone will try our best and we will achieve
success as expected.
Everyone has worked hard. Now let's get to work.