ESSENTIALS OF MANAGEMENT – DLT/SBJ026

Provided questions can be used for following courses also : BPSHM / GPME / GPEE (Electronics) / GPEE (Electricals) / GPCE / BPME / GPAE / GPCA/ BPAE

SR. NO. QUESTION OPTION1 OPTION2 OPTION3 OPTION4

The people who work under the first line managers are often called by all of the following names
1 Non managers Supervisors Skilled workers Semi skilled workers
EXCEPT:

2 Monitoring organizational progress towards goal attainment is called: Planning Organizing Leading Controlling

What is the best term to describe the process of attempting to influence other people to attain the
3 Planning Organizing Leading Controlling
organization's objectives?

4 Crisis decision is also known as_____ group decision major decision minor decision. spot decision

5 Which of the following scientist is most closely associated with the Hawthorne studies? Adams Mayo Lawler Barnard

The Continues line if authority that extends from the upper level of management to the lowest levels
6 Authority line of responsibility Unity of Commerce Responsibility factor Chain of command
of the organization is called:

Plans that Provide guidelines form activities to be performed repeatedly like policy, procedure are
7 Single Use Plans Standard Plans Contingency Plan Shot term Plans
called.

Which factor has been the most rapidly changing component in an organization’s general
8 Global Economic Social Technological
environment in the past quarter-century?

_______is the shared values, principles, traditions, and ways of doing things that influence the way
9 Organizational culture Goodwill Loyalty Management
organizational members act.

What would be the best description of plans that focus on the broad future of the organization and
10 Operational plans Tactical plans Strategic plans Holistic plans
incorporate both external environmental demands and internal resources into managers' actions?

11 Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order

A plan developed to carry out a course of action that is not likely to be repeated in the future is
12 Single-use plan Specific plan Reaction plan Directional plan
called

_______is defined as the use of the scientific method to determine the “one best way” for a job to be
13 Scientific management Modern management Traditional management New generation management
done.

What would be the best description of plans that focus on the broad future of the organization and
14 Operational plans Tactical plans Strategic plans Holistic plans
incorporate both external environmental demands and internal resources into managers' actions?

All of the following are the examples of the actions that can be taken in strategy implementation Changing organization's pricing Transferring managers among Taking corrective action when
15 Developing new employee benefits
stage EXCEPT: strategy divisions needed

The management function that specifies goals to be achieved and deciding in advance the
16 Leading Controlling Organizing Planning
appropriate actions to achieve those goals is:

17 An ________ is a deliberate arrangement of people to accomplish some specific purpose organization structure creditor reviewer

Essentials of Management Page 1

 ESSENTIALS OF MANAGEMENT – DLT/SBJ026
Provided questions can be used for following courses also : BPSHM / GPME / GPEE (Electronics) / GPEE (Electricals) / GPCE / BPME / GPAE / GPCA/ BPAE

SR. NO. QUESTION OPTION1 OPTION2 OPTION3 OPTION4

Global competition, accelerated product development by competitors, and increased demands by

18 Organic Mechanistic Technologically pure Task oriented
customers for better service have encouraged organizations to become more ___________ .

19 Which of the management tasks is the most important for a supervisory manager? Planning Organizing Controlling Staffing

Which of the following is a function of how much decision-making authority is pushed down to lower
20 Departmentalization Centralization Span of control Power
levels in the organization?

21 The method by which strategies are operational zed or executed within the organization is called: Strategy implementation Strategy evaluation Strategy formulation Strategy imitation

22 A ____ is an explicit statement that tells managers what they can or cannot do. role rule procedure status

The task environment of organizations consists of constituencies that have a direct impact on
23 managers’ decisions and actions. The main constituencies are made up of customers, suppliers, Legislators Pressure groups Employees Lawyers
competitors, and ________ .

24 An organic organizational structure is characterized by----------- Minimal formalization Rigid departmentalization Narrow spans of control High formalization

Which ethical approach guided by what will result in the greatest good for the greatest number of
25 Moral Rights Approach Individual approach Utilitarian Approach Justice Approach
People?

An organization that assigns specialists from different functional departments to work on one or
26 Team Organization Matrix organization Virtual Organization Learning Organization
more than one projects being led by project managers is called -------------

27 Participation, recognition and power are some of the examples of_____ financial motivation non-financial motivation extrinsic motivation. intrinsic motivation

Which of the following management thinker created a role classification system based on how
28 Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg
managers spend their time at work to describe a manager's role?

Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest person and
29 Sales Political Interpersonal Technical
understands how to motivate employees and customers, he said to have good____________ skills.

______is a process of setting mutually agreed-upon goals and using those goals to evaluate
30 Management by objectives Management by pressure Objectives Procedure
employee performance.

31 __________refers to principles, values, and beliefs that define what is right and wrong behaviour. Ethics Mission Vision Anticipation

Use employee-recognition as a Let the employees participate in

32 When managers give goals to employees, they must always: Provide feedback to the employees All of the given options
reward setting the goals

XYZ Company has policy of employee’s Job security, career progress and ensure that replacement
33 Initiative Remuneration Esprit decorps Stability if tender of personnel
are available to fill vacancies. This company is practicing which of the following principle.

34 ____ plans have clearly defined objectives. Directional Flexible Specific Standing

Essentials of Management Page 2

 ESSENTIALS OF MANAGEMENT – DLT/SBJ026
Provided questions can be used for following courses also : BPSHM / GPME / GPEE (Electronics) / GPEE (Electricals) / GPCE / BPME / GPAE / GPCA/ BPAE

SR. NO. QUESTION OPTION1 OPTION2 OPTION3 OPTION4

The degree to which decision making is confined at a single point in an organization is described
35 Unity of command Chain of command Span of management Centralization
as __________ .

36 The delegation of duties and authority by a superior to his immediate subordinate is_____________ oral delegation written delegation downward delegation sideward delegation

37 The leader of an organization performs __________ , as per Mintzberg. An Interpersonal role An Informational role A Decisional role All of the given options

38 Crisis decision is also known as_____ group decision major decision minor decision. spot decision

39 In the electronic age, all employees can theoretically be home-based workers on call 24/7 unemployed outsourced

When the strength provides superior and unique customer value and is difficult to imitate then the
40 Competitive advantage Scope Resource deployment Effective strategy
distinctive competence creates a sustainable _______.

Products or services they

41 Functional departmentalization groups jobs by which of the following? Tasks they perform Territories they serve Type of customer they serve
manufacture or produce

Dell Company sells the variety of products like computers, laptops, accessories over the internet.
42 Intranet Extranet E-commerce E- Business
Dell is engaged in

The set of strengths, characteristics and qualities including skills, technologies, or resources that
43 Scope Distinctive Competency Resource deployment Effective strategy
distinguish a firm from its competitors is called:

Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under
44 Leader Liaison Figurehead Negotiator
which of the following management role?

45 ______are the ability to think and to conceptualize about abstract and complex situations. Conceptual skills Analysing skills Presenting skills Communication skills

The process of monitoring performance, comparing it with goals and correcting any significant
46 Controlling Leading Organizing Planning
deviations is known as:

The communication that is used by group leaders and managers to assign goals, point out problems
47 group communication lateral communication downward communication directional communication
that need attention, and provide job instructions is

48 The plans which deal with fairly small set of activities are called: Strategic plan Tactical plan Operational plan Personal plan

49 Set of processes involved in creating or determining the strategies of the organization is called: Strategy formulation Strategy implementation Strategy evaluation Strategy imitation

A manager transmits the information outside the organization. He is performing which of the
50 Spokesperson Representative Disseminator Agent
following role?

_________ are large scale action plans of an organization for interacting with environment in order
51 Objectives Strategic Goals Strategic Actions
to achieve long term goals.

Essentials of Management Page 3

 ESSENTIALS OF MANAGEMENT – DLT/SBJ026
Provided questions can be used for following courses also : BPSHM / GPME / GPEE (Electronics) / GPEE (Electricals) / GPCE / BPME / GPAE / GPCA/ BPAE

SR. NO. QUESTION OPTION1 OPTION2 OPTION3 OPTION4

These strategies give customers what they want, communicate effectively with them, and provide
52 Customer Service Strategies MBO Strategic Management Communication skills
employees with customer service training

53 Inspiring people to be high performer is called: Controlling Leading Planning Organizing

Objectives are determined by Goals are only reviewed at the time

54 In the MBO system: Goals are used as controls Progress is periodically reviewed
management of completion

55 PERT Chart assists in _________ the tasks within an organization. Scheduling Budgeting Evaluating Finalizing

Most of the countries in the world are moving towards globalization all of the following reasons
56 For free market economy For liberalization in trade Increase efficiency Refutation of economic power
EXCEPT:

_________is a philosophy of management that is driven by continual improvement and response to

57 Quality management Scientific Quantity management Manpower management
customer needs and expectations.

58 Developing alternatives comes under- Planning Organising Controlling Decision making

59 Your firm’s attorney has which of the following power when giving legal advice? Legitimate Status Expert Coercive

60 The principle seeks to ensure unity of action is_____ Unity of direction Command. Centralization Scalar chain.

61 Which of the following is not generally considered to be an aspect of listening effectively avoiding eye contact avoiding interrupting asking questions over talking

62 Formal authority flows from upwards to downwards in______ formal organization informal organization business organization strategic organization

63 Few subordinates report directly to a manger is_____. wide span of management large span of management small span of management narrow span of management

64 Which is the most common cause of business failure? Insufficient Capital Unstable market Insufficient experience Poor Entrepreneurship

65 In order to communicate, motivate and delegate a manager must have: Political skills Conceptual skills Technical skills Interpersonal skills

66 The quantitative approach has contributed directly in the areas of: Planning and control Control and leading Organizing and control Planning and leading

______is getting the most output from the least amount of inputs in order to minimize resource
67 Hard-working Efficiency Controlling Leading
costs.

When Shumaila is comparing actual sales figures with goals established earlier to see if her
68 Planning Organizing Leading Controlling
department met the target, she is performing which of the following functions?

Essentials of Management Page 4

 ESSENTIALS OF MANAGEMENT – DLT/SBJ026
Provided questions can be used for following courses also : BPSHM / GPME / GPEE (Electronics) / GPEE (Electricals) / GPCE / BPME / GPAE / GPCA/ BPAE

SR. NO. QUESTION OPTION1 OPTION2 OPTION3 OPTION4

A situation in which an organization is not implementing valuable strategies that are being
69 Competitive disadvantage Distinctive competencies Competitive edge Competitive parity
implemented by competing organization is called:

70 Interpersonal role,Informational role and ______ are the three types of managerial roles. Researcher Decisional role Advertiser Scheduler

A manager transmits the information outside the organization. He is performing which of the
71 Spokesperson Representative Disseminator Agent
following role?

Which of the following is the accountability for the achievement of objectives, the use of resources,
72 Power Responsibility Authority Planning
and the adherence to organizational policy?

When we think of managers communicating with employees, the downward flow pattern is the one
73 true false
we usually have in mind

The process of collaborative goal setting by a manager and subordinate; the extent to which goals
74 are accomplished is a major factor in evaluating and rewarding the subordinate’s performance. It is Management by objective Management by resources Management by authority Management by system
called:

75 Suggestion boxes, employee attitude surveys, and grievance procedures are examples of group process communication upward communication horizontal communication managerial communication

_____ and overseeing the work of others is what distinguishes a managerial position from a non-
76 Coordinating Writing Reading Listening
managerial one.

77 The idea that employees should also share the profit of organization was given by: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming

A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests
78 Transactional leaders Directive leaders Informational leaders Transformational leaders
and can have a profound effect on their performance, are known as which of the following?

79 A budget is what type of control? Standard Process Division Financial

80 Which of the following is the power that rests on the leader’s ability to punish or control? Reward power Coercive power Expert power Referent power

Essentials of Management Page 5