Johnson : That’s extremely fascinating!
I don’t even
Contoh Percakapan Conversation
Salesman: Good evening. How may I assist you?
Johnson: I’m looking for a new cellphone. That suit
my needs.
Salesman: May I know what your needs are?
Johnson: I’m a student and a photographer as well. I
keep my documents in the phone; I need a wide
screen phone for me to do my homework; and I also
love to take pictures wherever I go. Which one is the
best for me?
Salesman: I think this Saber Pad 2 meets your
requirements. It has 7’inch screen that would be
comfortable for writing; this pad is also enhanced with
the latest processor and has 4 GB RAM that would
give no lag for web-surfing while doing homework.
Ultimately, it brings 20 megapixels camera with saber
shottm technology and the last, this is the lightest Pad
on earth. This pad is designed to suit your needs
precisely.
Johnson: Splendid! You know what I have been
searching for. But isn’t it too wide for me?
Salesman: Of course not. You might find it difficult to
do your homework with narrow screen. Can you
imagine when you have to zoom the screen over and
over again while typing? I highly don’t recommend
it.
Johnson : Ah, I missed that thing. Well. How much
does it cost?
Salesman: With Rp. 5.450.000, your daily activities
are in your hands.
Johnson: It’s quite expensive for me. What makes it
so expensive?
Salesman: The camera and the screen do. 20
megapixels camera with the latest technology to
capture stable and moving object; and the
rainbowtm display technology to provide you the best
experience for your shot. How could you know how
good your shot is if there’s no adequate display
technology?. Your shot will be near good to a SLR
Camera.
1 2
know if there’s any Pad with those weapons. Will I get
any accessories If I bought that pad?
Salesman: We will give you a Rp 850.000 anti-typo
and silent bluetooth keyboard for free. Just for a
remarkable student like you. It can be a case for your
pad and..let me show you..can be your mini laptop
too. Can you see the back of the keyboard? There’s a
stylus pen to write on the screen.
Johnson : I’m surely have to get it now.
Salesman: We have black, white, silver, red and blue.
Which colour do you want?
Johnson: Give me the black one.
Cashier: As you wish. Ah I forgot to tell you something
that the warranty covers for 2 years.
Johnson: It’s my lucky day to meet such a
salesperson like you.
Contoh percakapan diatas adalah bagaimana
mengimprovisasi sebuah percakapan antara seorang
salesman dan pelanggan. Pada materi kali ini kita
akan mempelajari aspek dan trik apa saja yang
penting ketika menawarkan suatu produk. Untuk
memudahkan pembelajaran materi ini, percakapan
diatas akan dibagi menjadi beberapa sesi yaitu:
1. Salam (Opening a conversation)
Ada beberapa ekspresi untuk melakukan salam
kepada pelanggan. Salam yang dimaksud dalam
Membuka percakapan. Pelanggan
How may I assist you
Yes, I need a new… (thing).
sir/mam?
How can I help you sir/mam? Yes, I’m looking for a… (thing)
What can I do for you? I want to have.. (thing)
Do you need a help? Yes, do you have a..(thing)?
My name is (name), can I help Yes, can you show me
you? a…(thing)
percakapan ini adalah untuk menghampiri pelanggan
ketika datang di toko. Berikut adalah contoh ekspresi.
Bisa saja situasi berubah misalnya pelanggan yang
menghampiri salesman. Pada kolom pelanggan
 diatas adalah contoh ekspresi yang akan dilontarkan Latihan:
kepada kalian. Berikut adalah varian ekspresi yang
dapat kalian gunakan. Salesman:

 Please follow me.* Pelanggan:

 Let me lead your way, please.*
 Yes we do have what you need.* Salesman:
 I’m sorry but we don’t have what you need
right now.*
Pelanggan:
 We are run out of stock.**

*Jika barang yang dicari ada.

3. Mendeskripsikan produk (Describing product)
** Jika barang yang dicari tidak ada.
Mendeksripsikan produk adalah kartu as kalian
Latihan: sebagai seorang salesman jika kalian bisa
menjelaskan spesifikasi sebuah produk yang sesuai
Salesman: dengan kebutuhan pelanggan, Maka kemungkinan
besar pelanggan akan membeli barang. DIbawah ini
You: adalah contoh ekspresi yang dapat dipakai.

Salesman:
Pelanggan Salesman

You: What makes this product The most important

at best? feature of this product is…
2. Mencari tahu kebutuhan konsumen (Customer What do you think about One of things I like about
needs) it? this product is..
What are the special
It’s enhanced with..
Sebagai seorang salesman kalian harus bisa things about this product?
menebak apa kebutuhan konsumen karena This newer version has
pelanggan akan lebih tertarik untuk membeli sesuatu Do you know what’s new
many advantages over
jika keinginannya diketahui. Berikut adalah ekspresi in this product?
the older one such as..
yang dapat kalian pakai.

Latihan:
Salesman Pelanggan
Salesman:
May I know what your needs
Yes, I need it for…(activity)
are sir/mam?
Pelanggan:
What functions you are I’m looking for a …(thing)
looking for? with…(function)
Salesman:
Can you tell what features do Yes, I want a..(thing) with..
you need? (features)
Pelanggan:
Yes, I will use it daily.
Do you use it daily? 4. Menjawab pertanyaan konsumen (How to deal
No, I won’t use it daily. with question)
My name is (name), can I Yes, can you show me
help you? a…(thing) Dibawah ini adalah contoh pertanyaan konsumen
yang mungkin dilontarkan oleh pelanggan. Pelajari
ekspresi dibawah ini.

Customer: What is the warranty on this product?

3 4
Salesman: The warranty covers your product for 3
years.

Customer: How long does the battery last in this

phone?

Salesman: It should last around 36 hours, but it

depends on how you’re using your phone.

Customer: What if I can’t figure out how to use this

product?

Salesman: You can always drop in or give us a call.

We’ll be more than happy to help!

Customer: Will I get any extras if I bought this

product?

Salesman: Yes, You will have extra../ Unfortunately

no.

Latihan:

Pelanggan:

Salesman:

Pelanggan: Is that all? How about…(bonus)?

Salesman: Yes, you will have…/ no, that’s all we can

give you for free. We are sorry.

Closing biasanya digunakan untuk berterimakasih

untuk kunjungan pelanggan atau menanyakan warna
atau jenis produk; pengiriman atau kebutuhan yang
lain. Berikut adalah ekspresi yang dapat digunakan.

Salesman Pelanggan
Thank you for shopping
with (company name). Yes, Thank you.
Please come back again.
Thank you for your
Yes, It’s my
purchase. Hope you will
pleasure.
come by anytime.
Which colour do you
I prefer…(colour)
prefer?
When do you want us to I want it tomorrow
drop your product? at my address,
Do you want
I might want it later.
any…(accessories)? We
Thanks
sell them too.