INTERNSHIP REPORT ON

UNITED BANK LIMITED

Internship report submitted to the faculty of management and

administrative sciences in partial fulfillment of the requirements for the
degree of master of business administration.

Program & Session MBA (3.5) 6th Semester (2014)

UNIVERSITY OF GUJRAT
Date of Submission

Name of Program Coordinator ___________________

Signature of Program Coordinator_________________

 Acknowledgement

All thanks to Allah Almighty.

The most Beneficent and Merciful Allah who has always helped me in all
matters of life

I tried but ALLAH rewarded me more than the tried.

I acknowledge my Family for support.

Teachers for their guidance because I think both are essentials for success
in every stage of life.

I am very thankful to Mr. M. Wakar for providing accommodation and

entertaining me during my Six weeks of internship.

I also extend my thanks to Mr.SAQIB (DIRECTOR OF EVENING

CAMPOUS) along with all the Staff for their encouraging response and
guidance to make my internship as a real learning experience.
 Dedication

I would like to dedicate all my efforts to my Father and my Mother. It is the

result of their prayers that I able to complete this task and without my
parent’s prayers I can’t do anything.

I also like to dedicate my six weeks work at

UNITED BANK Limited

GUJRANWAL

I also like to dedicate this report to my all friends because they encourage
and support me for completion my report.
Table of contents
S. no Topic Page#
1 Title page 0
2 Acknowledgement 1
3 Dedication 2
3 Table of contents 3 to 6
4 Executive summary of the Internship 07
5.1 Part 1 08
Introduction 08
5.1.1 Objective of the study 08
5.1.2 Base of study 08
5.1.3 Scope of the study 08
5.1.4 Importance of study 09
5.2 Overview of organization 09
5.2.1 Brief history UBL 09 to 10
Vision / Mission / Core Values 10
5.2.2 Na t u r e o f United bank limited 11
5.2.3 Business volume reward and success stories 12
Success story / Reward 12
5.2.3 Graphical explanation of business volume 13
5.2.4 Products and service 14
1 Consumer loan 14
1.1 UBL address (home loan facility) 14
Buying a home 14
1.2 UBL drive 14
New car financing 14
Used car financing 14
1.3 Business line 15
1.4 UBL cash line 15
2 Card product 16
2.1 UBL wiz 16
2.2 UBL Mega wallet reward 16
2.3 UBL premium debit master card 16
2.4 UBL Credit Card 17
UBL Credit Card 17
UBL Galleria 17
UBL PSO Auto Credit Card 17
UBL Platinum 17
3 Deposit products 18
4 Retail asset products 18
5 Omni (Branchless banking) 19
6 Other services 19
6.1 UBL Net Banking 19
6.2/6.3 UBL e statement / HAMRAH 19
5.2.5 PESTL analysis united bank limited 20
1 Political 20
2 Economic 20
3 Social 20
4 Technologies 20
5 Legal Factor 21
5.2.6 Roll of UBL in the economic development 22
Saving mobilize 22
Development projects 22
Development projects 22
Capital formation 22
Increase GDP 22
5.3 Organizational structure 23
5.3.1 Organization hierarchy chart 23
Board of directors of UBL 24
Audit committee 24
Human resource committee 24
Risk management committee 25
Chief financial officer 25
Company secretary/ Chief legal counsel 25
Auditors 25
5.3.2 Staff strength and number of employ 26
Graph of employ strength 26
5.3.3 Main office of united bank limited 27
Other branches in Pakistan 27
5.3.4 Departments of united bank limited 28
1 Accounts department 28
1.1 Current account 28
1.2 Saving account 28
1.3 Fixed account 28
2 Deposit department 29
2.1 Current deposit 29
2.2 Saving deposit 29
2.3 Fixed deposit 29
3 Foreign exchange department 29
3.1 Foreign currency account 30
3.2 Current account 30
3.3 Saving Account 30
4 Advance department 30 to 31
5 Remittance department 31
5.1 Mail transfer/Debit voucher/Credit Voucher 31
5.2 Telegraphic transfer 32
5.3 / 5.4 Demand draft / UNI remote / TEZRAFTAAR 32
5.3.5 Comments on Organization structure 33
Chain of command 33
Organization design 33
Specialist in field 33
Departmentalization 33
Formalization 33
Centralization 34
Control on employ 34
5.4 Part 2 35
Internee work 35
5.4.1 Introduction of branch 35
Employ in branch / Starting & ending time 35
5.4.2 Details of supervisors 36
5.4.3 Weekly timetable 37
First week 37
Second week 38
Third week 39
Fourth week 40
Fifth week 41
Sixth week 42
5.4.4 Detailed description of the departments 43
Deposit department 43
Remittance department 43
Advances department 44
5.4.5 Detail description of the working activity 44
1 Account Opening 44
Account opening procedure 44
Verification 45
Account opening form 45
Type of account 45
Nature of account 46
Deposit amount 46
Particulars of customer 46
Next of Kin 47
Operating information 47
Deduction of ZAKAT 47
Applicant signature 47
Service charges deduction 47
Specimen signature card 48
Documents required by customer 48
In case of individuals 48
In case of private/public company 48
In case of partnership 49
In case of agents account 49
 Stamping & Scrutinizing 49
Affixed stamps 49
Documents 49
Account opening register 49
Letter of thanks 50
Issuance of pass book and cheque book 50
2 Deposit 51
3 Loose cheque 51
4 Account closing 52
5 Bank draft 52
6 Clearing of cheque 53
7 Mail transfer 54
8 Payment of cheque 54
Cheque acceptance 54
Entry process 55
Payment of cheque 55
9 Opening a locker process 55
10 Issuance of loan 55
UBL address 55 to 56
Mortgage 56
5.4.5 Description of the tasks assigned 56
5.4.6 Summary of learning 57
5.4.6.1 Skill and qualification 57
Public dealing 57
Find record 57
Calculation 57
Satisfaction of customer 58
5.4.6.2 Responsibility during internship 58
5.4.6.3 Internship will influence future career plan 59
5.4.6.4 Internship correlated with your classroom knowledge 59
6 Conclusions of the report 60
6.1 Summary of key conclusions 60
6.2 General observation 61
6.3 SWOT analysis 62
Strengths 62
Weakness 62 to 63
Opportunity 63 to 64
Threats 64
7 Recommendations & suggestions 65
Cash department 65
Clearing and bill department 65
Deposit department 66
Remittance department 66
4) Executive summary of the Internship
Six weeks internship program is more important in MBA because it is a way to enhance
our practical skills. During my intern ship I learn what is objective scope and importance
of study. In this way I learn about the united bank limited complete history. UBL perform
its function from 1959. Head office of UBL is situated in the Karachi. And more than
1200 branches in the Pakistan. UBL provide agency, general utility, loan issuance and
received deposit it also provide particular services and hajj related services to its
customers.

In 2012 financial statement show NET ASSETS is 91163826 NET PROFIT is Rs

18006728 and E.P.S is Rs 14.71.

UBL provide consumer products which include UBL address UBL drive UBL business
and cash line. UBL provide card products such as UBL wiz UBL mega wallet UBL credit
card and UBL premium debit master card. UBL also provide deposit and retail assets
products.

UBL offer finance for business and agriculture that play impotent role for economy
development. In UBL all information travels down from top to bottom. 2012 annual
report of UBL shows its employ is 13056. In UBL different departments perform function
such as account, remittance, deposit, cash, and foreign exchange department.

I start my internship at UBL SHAHEENABAD branch Gujranwala. Branch codes 759 in

which total number of employ 08. During this period I performed worked in customer
service, account and loan department. The detail of the task and duties assigned to me
is given under. During my internship I saw the strength of the organization is very good
energetic environment it received large deposit, perform work manually and on
computer system.

In this report my learning show that how UBL perform different function in different
departments. At the end of the report I evaluate the organization according to my
learning and concluded my suggestions for the better performance of UBL branch.
Part 1

5.1) Introduction

5.1.1) Objective of the study

For the purpose of receving master degree of business administration each student is
required to spend at least six weeks as a worker in a organization. Students must
perform work in which they have done their specialization main purpose of this program
is to make students quality best in the practical work.

5.1.2) Base of study

United bank limited is the first government bank in Pakistan that performs function as a
financial institution in Pakistan. That attains market acknowledgment both by offering
quality and delivery of service.
The reason of its development was that the UBL in addition to being a commercial bank
in the public sector at a time when all other commercial banks were in the private sector
also come to acquire certain characteristics which to this day set it apart from other
commercial banks of the country.

5.1.3 Scope of the study

It is a compulsory requirement for the master student for receiving master’s degree of
business administration.

(1) Growth of banking.

(2) Importance of banking.

And different operations it can also provide help to UBL management in identifying their
strengths weaknesses opportunities and threats it can also provide assistance to
students seeking financial data for analysis.
5.1.4 Importance of study

Banks play a very important role in the economic life of a country that’s why they are
considered as the lifeblood of current economy today no one can reject the importance
of banking in the economy they facilitate trade and commerce and provide a variety of
services that one cannot imagine without banks.

I was chosen the united bank limited Gujranwala SHAHEENABAD branch for my
internship.

5.2) Overview of organization

5.2.1) Brief history UBL

The banking system of Pakistan was boost up when the state bank of Pakistan was
established 1948 July 1. But a real turn took place in the banking section when a
famous banker Agha Hassan Abdi wants to open a bank. Dream of that person became
true when the first branch of United Bank Limited (UBL) was opened at Macleod road
now it’s called Chandigarh road Karachi. It establish on 7 November 1959.

The banks start performing function after passing through many problems and after
completion of legal formalities. United bank limited was established on 24 July 1959 as
a public limited company with head office at Chandigarh road Karachi.

The authorized capital was Rs20000000.

Issued subscribed and paid up capital was an Rs10000000.
United bank is now the second largest private sector bank in Pakistan.

The bank launched a variety of consumer banking products and services…

1) UBL drive
2) UBL cash line
3) UBL address
4) UBL business line
5) UBL wallet ATM card
6) UBL business partner
The bank was privatized in 2002 through the sale of 51 percent stake to a group of the
Abu Dhabi group led by His Highness Sheikh Nahayan Mubarak al Nahayan and the
best way group lead by Sir Mohammed Anwar.

United bank limited is one of the largest commercial bank in the country. Their total
asset is more than Rs 282 billion.

Now united bank have 17 branches outside the country are in the United States of
America Qatar UAE Bahrain and republic of Yemen It also has representative offices in
Tehran Iran and Kazakhstan It has subsidiaries branches in the UK and in Zurich
Switzerland.

In Pakistan UBL provide services in 21 regions 1200 branches performing function

under these regions including 7 Islamic branches and 1 branch in Karachi export
processing zone these branches have different code and name.

Vision
“To be a world class bank devoted to excellence and to better the highest expectations
of our customers and all other stakeholder”
Mission
“Set the top industry standard for quality across all areas of operation on a sustained
basis optimize people process and technology to deliver the best possible financial
solution to our customers”
Core Values
 Sincerity and truthfulness
 Promise and dedication
 Fairness and meritocracy
 Team work and collaborative spirit
 Humility and mutual respect
 Caring and socially responsible
5.2.2) Na ture o f United bank limited
The bank was incorporated in Pakistan and is engaged in commercial banking and
related services. UBL is listed in 3 stock exchanges of Pakistan.

They have Islamic banking branches, principal activities are to provide commercial
banking and other financial services.

These services include deposits savings current account vehicle loans personal loans
retail trade finance global banking lending to priority sector and small scale sector
foreign exchange and export finance and equipment loans.

In the light of this section UBL functions can be categorized as under.

o Agency services.

o General utility services.

o Providing specialized services to customers.

o Hajj related services.

o Branch less banking services.

o Provide services for opening or establishing a business.

o ATM services.

o Provide services for buying a vehicle.

o Remittance services.

o Western union services.

5.2.3) Business volume reward and success stories
This information contain in PAK rupees.

Year 2012 2011 2010 2009 2008

T. Assets 894,398,652 778,059,741 698,784,979 619,716,433 605,539,341
T. liabilities 803,234,826 698,906,833 630,369,914 558,779,710 561,676,582
Net Assets 91,163,826 79,152,908 68,415,065 60,936,723 43,862,759
Share Capital 12,241,798 12,241,798 12,241,798 11,128,907 10,117,188
Reserves 29,044,219 24,847,019 21,688,637 18,959,537 15,501,513
Net Profit 18,006,728 15,499,663 11,159,930 9,192,687 8,333,120
E.P.S 14.71 12.66 9.12 8.26 8.24
Reward success story
 In 2012 UBL priority banking launches four new lounges at DHA, Z block Lahore,
Quetta, Peshawar and 26th street Karachi.
 In 2012 UBL received bank of the year award.
 In 2011 UBL Priority Banking launches five new lounges nationwide at Rawalpindi
Sialkot Rahim yar khan North Nizambad Karachi and Multan Cant.
 In 2010 UBL formally announces the launch of its unique and branchless banking
service.
 In 2009 UBL celebrates its golden jubilee on November 7, 2009 with the launch of
an exclusive world class signature UBL priority banking service.
 In 2008 UBL inaugurates its representative office in the people republic of China on
20th of March 2008.
 In 2008 The UAE nationals accounts for the highest workforce ratio of 42 percent at
UBL-UAE.
 In 2007 UBL received the brand leadership award for brand excellence presented at
the 16th Asian brand congress.
 In 2006 UBL is awarded with an Islamic banking branch license by the state bank of
Pakistan.
5.2.3) Graphical explanation of business volume

1,000,000,000

900,000,000
894,398,652(T.A)

803,234,826 (T.L)
800,000,000
778,059,741

700,000,000
698,906,833 698,784,979

619,716,433
630,369,914 605,539,341
600,000,000

561,676,582
558,779,710

500,000,000

T.A

400,000,000
T.L

N.A
300,000,000

N.P

200,000,000

100,000,000 91,163,826 (N.A)

79,152,908 68,415,065 60,936,723

18,006,728(N.P) 15,499,663 43,862,759

11,159,930 9,192,687
0 8,333,120
2012 2011 2010 2009 2008
5.2.4 Products and service of united bank limited
1) Consumer loan
One individual can get benefit from the UBL consumer loan. United bank limited provide
efficient, helpful and safe banking services.

United bank offer these kind of loan.

1.1) UBL address (home loan facility)
United bank provide home loan for
fulfillment of its client vision. UBL
provide lone to their customer. They can
easily buy a UBL address gives the
power to feel proud become landlord of
a home.
 Buying a home
“Why rent? When you can buy” Buying a home of your choice has never been so easy
you can easily buy a house that best fits your requirements.
1.2) UBL drive
UBL offer a unique auto financing
product which offers you flexibility as
compare to other banks. In which UBL
offered both fixed and floating rates.

 New car financing

 Used car financing
1.3) Business line
Business line provides you credit facility
against residential property to fulfill all of
your business financing needs you can
increase your business level and
achieve the level of success.

With this you say that “AB HUE

KAMIYAABI MARI MANZILL”
Business line gives the facility to pay
mark up only on the amount that you
utilize.
1.4) UBL cash line
Cash line is a loan facility that provides you cash up to Rs500000 without any security
requirements. Purpose of UBL cash line is to make your life easier ZINDAGEE ASAAN.
Whether you are a salaried individual or a businessman
2) Card product
UBL offer you a range of innovative cards that are not only safe by the security chip but
also enable you to personalize them any way you want.
In which include
2.1) UBL wiz
UBL Wiz Pakistan first Prepaid VISA
debit card that provides the convenience
security and benefits of an ATM and
debit card locally and internationally.
More than ATM you can use your UBL
wiz everywhere VISA cards online
paying for shopping or purchasing you
can easily accessing money directly
from your prepaid card without having to
visit the bank.
2.2) UBL Mega wallet
UBL Mega Wallet Card provides you
mega reward. In which you can easily
withdraw cash you will be rewarded with
points that can be redeemed for exciting
gifts for example paying your bills on
time or requesting a bank draft. This
facility is available for all account
holders.
2.3) UBL premium debit master card
UBL premium debit master card now
has the internationally acceptance
power and your debit master card has
all the convenience and security you
desire and the quality you deserve.
2.4) UBL Credit Card
UBL provide 4 types of credit card which include
UBL Credit Card
Pakistan 1st chip credit card that promises you
both enjoyment and high value. It is available in
more than 130 countries and in more than 25000
outlets within Pakistan. Chip based credit cards
enable you to conducting secure credit card
contract. This unique chip gives guarantees before
conducting transactions within Pakistan and around
the world.
UBL PSO Auto Credit Card
The UBL credit cards team now brings
Pakistan first auto credit card UBL PSO
auto credit card keeping in mind the
success story of our standard UBL card.
UBL Galleria
UBL credit card gives you the benefit to make a
statement by letting you design your credit card in
any manner you want. Galleria by UBL cards is
Pakistan first picture credit card that gives you
liberty of choice and appearance as you can now
convert it with your favorite image and make your
credit card as unique.
UBL Platinum
UBL platinum credit card is designed to
complete your lifestyle with credit limits
according to your stature provide highest
levels of services unmatched rewards and
myriad benefits a symbol of your past
successes your current achievements and
your future ambitions.
UBL Platinum credit card comes complete
with a comprehensive bundle of benefits
built around your needs and expectations.
3) Deposit products
In which individual are interested in opening a savings account a businessman maintain
a foreign currency account or a small business with a requirement of a business
account for your daily transactions our deposit products offer you the range you require.

 Business partner.
 Business partner plus.
 Rupee transacting account.
 UBL UNI flex
 UBL UNI saver.
 Basic banking account.
 First miner saving account.

4) Retail asset products

UBL offer agriculture loan. Pakistan with over 20 percent of Pakistan’s GDP accounted
for by agriculture UBL in agriculture products which include farm loan and nonfarm loan.
Farm loans Nonfarm loans
 Production loan  Livestock financing
 Revolving credit scheme  Fisheries financing
 Development Loan
 Land development, machinery
 Tractor and Vehicle finance
UBL also provides loans under the small business scheme to individuals who wish to
setup their own small business
5) Omni (Branchless banking)
UBL Omni now provides banking withdraw cash, make utility bill
services to your nearest store. UBL payments, send or receive money, pay
“Omni DUKAANS” are accessible postpaid mobile bill, pay ZAKAT and
more than 650 cities and towns in donation.
Pakistan. This step show major
evolution in banking services that give
new shape of traditional banking by
offering banking services in urban and
rural area of Pakistan. This account
offer services such as deposit and
6) Other services
5.1) UBL net banking
UBL net banking is an internet banking
portal offering a simple suitable and
secure method of accessing bank
accounts on the internet never being so
easy to access and manage your
finances in a secure real time online
environment.
5.2) UBL e statement
UBL is also launching transactional debit and credit alerts right into you inbox.
the UBL e statement
facility in which you get
your statement of
accounts and automatic

5.3) HAMRAH
UBL has always identifying and fulfill the financial needs of its customers. UBL was
introducing rupee traveler cheque facility in Pakistan. In continuation of the same
tradition UBL in the shape of “HAMRAH” rupee traveler cheque enhances this facility for
the convenience of its valued customers by offering value up to Rs 10000.

5.2.5) PESTL analysis united bank limited

In pest analysis we discus over all worldwide economic factors which can affect the
organization internal factor which include political factor, economic factor, social factor,
technology factor, and legal factor.
1) Political
 Political instability in Pakistan.
 Political tension on organization.
 State bank of Pakistan demand documents and finance for approval.

2) Economic
Market of Pakistan defines a general shoe down and many businesses involve in
negative growth there for economic issue impact on the expansion of the financial
sector.
 Rise in inflation lead.
 Decrease in the money value in the market .
 Customer of UBL bank demand high profit .
 Literacy rate.

3) SOCIAL
 98 percent people are Muslim and think interest is a bad in their religion .
 Pakistan many people does not use the banking channel in their business
transaction they dont know about the UBL bank product.

4) Technology
In Pakistan technology change rapidly there for not only UBL other financial institution
or banks spend more money on technology.
 UBL pay for new system for interpretation between quantitative and qualitative.
 UBL also increase its banking software waste millions on it.
 UBL also set up wiz card that perform function like credit card.

5) Legal Factor
Legal changes also effect the UBL environment some of factor affect it

 Changes in minimum wage rate.

 Changes in employment laws.
 Changes in law and order.

PESTL
5.2.6) Roll of UBL in the economic development

Banks play an important role in the economic development of country. If banking system
of country is not equal to economic requirement then it cannot play vital role in our
development all banks in Pakistan have to follow the rules and regulation of state bank
of Pakistan.

 Saving mobilize
The United bank limited has opened branches in urban areas and rural areas to
mobilize savings of people. And it play very important role for the economic
development.

 Development projects
UBL and other financial institutions give short and medium terms loans both public and
private sector for development projects. It increases the rate of progress in one country
and develops the economy.

 Increase trade activity

United bank limited collect the savings of people and provide it for facilitating the trade
activities both inside and outside the country.

 Capital formation
UBL developed baking system stimulates the growth of economy by creating favorable
and valuable climate for capital formation in the country.

 Increase GDP
UBL offer agriculture loan financing is available for all seasonal crops across Pakistan
With over 20 percent of Pakistan GDP accounted for by agriculture. Therefore UBL
provide loan for the purpose of increase GDP because it play very important role for
economy development
5.3) Organizational structure
5.3.1 Organization hierarchy chart

Board of Directors

Executive Committee

President/CEO

SEVP

EVP

SVP

VP

AVP

Office Grade 1

Non Officer Officer

Clerical Clerical
Staff Grade III Grade II
Staff

Abbreviation Stand for

SEVP Senior Executive Vice President
EVP Executive Vice President
SVP Senior Vice President
VP Vice President
AVP Assistant Vice President
 Board of directors of UBL

Sheikh Nahayan Mubarak al Nahayan Chairman Non Executive

Sir Mohammed Anwar Pervez Deputy Chairman Non Executive

Mr. Omar Z Al Askari Non Executive Director

Mr. Zameer Mohammed Choudrey Non Executive Director

Mr. Amin Uddin Independent Director

Mr. Arshad Ahmad Mir Independent Director

Mr. Seerat Asghar GOP Nominee Director

Mr. Rana Assad Amin GOP Nominee Director

Mr. Atif R Bokhari President

 Audit committee

Mr. Zameer Mohammed Choudrey Chairman

Mr. Amin Uddin Member

Mr. Rana Assad Amin Member

Mr. Aqeel Ahmed Nasir Secretary

 Human resource committee

Mr. Omar Z Al Askari Chairman

Mr. Seerat Asghar Member

Mr. Atif R. Bokhari Member

Mr. Jamal Nasir Secretary

 Risk management committee

Mr. Arshad Ahmad Mir Chairman

Mr. Omar Z Al Askari Member

Mr. Atif R. Bokhari Member

Mr. Ali Sameer Secretary

 Chief financial officer

Mr. Raymond Kotwal

 Company secretary/ Chief legal counsel

Mr. Aqeel Ahmed Nasir

 Auditors
M/s. BDO Ibrahim and co chartered accountants.

5.3.2) Staff strength and number of employ

Years 2012 2011 2010 2009 2008

Permanent 9056 8784 8473 8448 8838
Contractual basis 29 27 26 18 13
Banks own staff at the end of the year 9085 8811 8499 8466 8851
Outsourced 3971 3514 3074 5516 6192
Total employees at the end of the year 13056 12325 11573 13982 15043
United bank limited of Pakistan total number of employ in 2012 is 13056 in which also
include outsourced employ and the bank its own employ is 9085 in 2012 it is higher than
as compare to previous year 2011 in this year 8811 own employ outsourced is 3971
and total is 12325 and this amount is higher than as compare to 2010.

Graph of employ strength

Employees
16000 15043

14000
13056 13982
12325
12000
11573
10000

8000
employ
6000

4000

2000

0
2012 2011 2010 2009 2008

5.3.3) Main office of united bank limited

United bank limited of Pakistan main office in Karachi (Head Office) and in Islamabad
(Registered Office)
Head office is situated in Karachi at state life building no.1 Chandigarh road Karachi
74000 Pakistan.
Registered office is situated in Islamabad at 13th floor UBL building Jinnah avenue
blue area Islamabad.
 UBL other branches in Pakistan

In Pakistan UBL provide services in 21 regions. 1200 branches performing function

under these regions including 7 Islamic branches and 1 branch in Karachi export
processing zone these branches have different code and name.

S.NO Region Name Branches

1 Azad Kashmir 79
2 Bahawalpur 52
3 Faisalabad 75
4 Gujranwala 54
5 Hyderabad 67
6 Islamabad 63
7 Jhelum 68
8 Karachi Central 37
9 Karachi North 44
10 Karachi South 38
11 Lahore East 43
12 Lahore West 41
13 Mardan 61
14 Multan 70
15 Peshawar 80
16 Quetta 49
17 Rawalpindi 65
18 Sahiwal 59
19 Sargodha 55
20 Sialkot 40
21 Sukkur 59
TOTAL 1200

5.3.4) Departments of united bank limited

United bank established different departments for the purpose of performing different
function these are the departments in UBL

UBL perform different function under these departments for the benefit of the people.

1) Accounts department
Accounts department of UBL maintain customer accounts in accounting book is called
cash book. Cash book safe record of cash payment and cash received. Ledger and
journals maintain by computer.

Three types of accounts current account, saving account, fixed account.

1.1) Current account

In which there is no limitation deposit and withdrawals of cash from account.

1.2) Saving account

In Pakistan one person can easily open a saving account with small amount and
cheque book is issued for withdrawals return is also pay on yearly base. Depositor is
bound to give the notes before two weeks of withdraw money in large amount. Minimum
amount is fixed by bank to put the account in running position. In which bank also
impose condition to withdraw money on a specific limit.

1.3) Fixed account

In which account deposit can be withdraw at any time account holder hold a specified
amount of money for specific period of time this amount cannot withdraw by cheque.
Bank gives specific interest which is decided at the time of account opening.
One individual partners and companies can maintain this account the period of deposit
held by 3month to 60month.

1) Deposit department

UBL receive surplus money from its customer deposit is life blood of the bank. A bank
cannot run business without deposit. UBL receives deposit in 4 accounts such as
current account, saving deposit, fixed deposit, and call deposit.

2.1) Current deposit

This is also called demand deposit current deposit withdraws by customer who deposit
on account. Minimum account balance also required in this deposit if customer is fail
then bank make some deduction on deposit,

2.2) Saving deposit

In Pakistan saving deposit account must be open by small amount with the cheque
book depositor can withdraw money return is paid on six months basis customer
withdraw money 2 time in a week. Customer gives notes before two weeks for large
amount withdrawal.

2.3) Fixed deposit

In which customer deposit money for specific future period of time bank offer different
rate of return on deposit it depend on the deposit duration.

This deposit also called term deposit. Because account holder cannot operate like other
accounts bank give only a receipt on fixed deposit. Pass book cheque book slip book
are not issued.

2) Foreign exchange department

UBL its foreign exchange department perform function as per (SBP) regulations. The
(SBP) have full control on the foreign exchange business. No transaction is passed
without permission from the (SBP) under foreign exchange control Act 1947.

Any transaction in the international banking shall be fallowed rates set by the (SBP).
(SBP) fix the rate of US dollar with other currencies.

UBL foreign exchange department provide these types of services.

3.1) Foreign currency account

UBL offer the facility of foreign currency account in four currencies which are US dollar,
Japanese yen, German mark, and UK pound.
 UBL provide this facility both for Pakistani citizen. Procedure for opening a currency
account is similar to opening a local currency account the account may be an individual
or joint account.

3.2) Current account

Local currency current account holder no interest is given to the foreign currency
account holder foreign currency account are also exempted from ZAKAT and taxes.

3.3)Saving account

UBL offers a very high rate of return foreign currency saving accounts profit is paid in
currency in which is opened this account is also exempted from ZAKAT and taxes.
Inward outward remittances facility is also granted to the customer.

3) Advance department

Major function of the bank is to advance money to the clients. This function of the bank
contributes to increase the revenues to the bank.

UBL makes advances of these types.

 Commercial finance
 Agriculture finance
 Industrial finance
 Export and Import finance

UBL also advance money to small size businesses and construction companies. Many
UBL branches are having departments for granting advances to the borrowers.

It is responsible for performing the following functions.

1) Handle all the things of short or long term loans.

2) Process all the cases concerned.

3) Forward the cases for approval to the higher authorities.

4) Directly deal with the borrowers.

5) Payment of loan.

6) Report to the high authorities about loans.

UBL make advances in the following ways such as cash credit, discounting bill of
exchange, over draft.

4) Remittance department

This department is concerned with the transfer of money from one place to another.

In which we learn about these things.

5.1) Mail transfer

Money is transfer from one place to another by mail if the person has account then the
banker debit his account with the amount of money he wants to transfer. Bank officer
will prepare the necessary vouchers to make the mail transfer

 Debit voucher

Debiting the account for the amount to be sent and charged the commission and
postage.

 Credit voucher

Credit the drawer branch.

5.2) Telegraphic transfer

In which people transfer money very quickly from one place to another place. In which
person fills the (TT) application form for transfer of money. Applicant must deposit
money to be transfer plus give the commission and telegraph charges. When amount is
deposit with cashier. Then cashier make the (TT) message. The TT message also a test
number which is a sum of values derived from number items like date amount and the
drawer branch consecutive number and then this telegram is sent to the bank where the
money is to be sent. After receiving the telegram the drawer bank makes payment when
the test number is correctly matched according to the procedure.

5.3) Demand draft

Person who wants to remit money goes to the bank and fills the application form. Fill the
name of the drawer branch amount and the payee name. Amount to be deposited with
the cashier with the commission it is signed by two officers and is then handed over to
the applicant.

5.4) UNI remote

It is the faster way of transfer money from one bank to another in country you can
transfer amount from one city to another city in few time without any commission.

In which transferor account are debited and the transferee account are credited. Online
transfer makes business faster.

5.5) UBL TEZRAFTAAR

UBL offers the free remittance service to

beneficiaries in Pakistan. UBL
remittance service TEZRAFTAAR offers
all overseas Pakistanis the fastest and
convenient delivery of their money to
their beneficiaries in Pakistan.
5.3.5) Comments on Organization structure
Structure of United bank is very good because it fallow all banking standard. These
characteristics show that UBL structure is well

These are the characteristics

 Chain of command

In UBL lower level management fallow the upper level management order. In UBL all
employ responsible for their work and responsible for repot to the management. This
shows that line of authority from top to bottom in UBL.

 Organization design

United bank limited design is very good because technical and train staff separate
departments spans of control high formalization good information network. All branches
connect each other through internet. All decision are made by top management

 Specialist in field

In UBL all employ is specialist in there on field they perform work in their own
departments and not interfere in others. For example account department officer only
responsible for minuteness of accounts.

 Departmentalization

In united bank limited all employ perform work in functional department all department in
UBL divided according to their function. In which there is less chance of mistake.

 Formalization

UBL employ are specialized in their work and united bank hire only those people that
are highly trained and technical skill are high. UBL put right person on right time on right
place.
 Centralization

In UBL top management such as director CEO make all decision about banks. There for
we say that success of UBL behind these decisions that is take by top management.
Now UBL is second largest commercial bank in Pakistan.

 Control on employ

In UBL manger are highly trained and skilled they efficiently control large amount of
employ in the organization in one department like account department one manger
handle number of subordinates.

Chain of
command

Control on Centralization
employ

UBL

Specialist in
Formalization field

Department Organization
alization design
Part 2

5.4) Internee work

5.4.1) Introduction of branch

I start my internship at UBL SHAHEENABAD branch Gujranwala and it is situated on

G.T. Road SHAHEENABAD Gujranwala near Afzal electronic.

Branch name United bank limited SHAHEENABAD

Branch code 759
Telephone # 055 9200577
Region Gujranwala
Address G.T. Road SHAHEENABAD Gujranwala

Employ in branch

Name of employ Designation

Mr. M. Motasim Manager 1
Mr. M. Waqar Pasha Customer service manager 1
Mr. Israr Mehmood Cash in charge 1
Mr. M. Habib Cash officer 1
Mr. Rana Billal Cash officer 1
Mr. Saleem Ahmad Customer service representative 1
Mr. M. Rasheed Security guard 1
Mr. M. Lateef Security guard 1
Total number of employ 08

Starting and ending time

Starting Ending
Day Month Year Day month Year
17 07 2013 27 08 2013
5.4.2) Details of Supervisors

I start my internship from UBL all employ are honest and kind and give me detail
information according to my requirement. But Mr. M. Waqar Pasha supervises me
during my internship he is MBA from University of Punjab Lahore after this he start
practical work in UBL.

Supervisor Position
Mr. M Waqar Pasha Customer service manager
Mr. M. Motasim Manager
Mr. Israr Mehmood Cash in charge
5.4.3) Weekly timetable

 First Week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 17-07-2013 to 23-07-2013
DAY DATE DETAIL
When I enter in the bank I feel shay. Because it is my first
Wednesday 17.7.2013 experience. I don’t know how to perform work in the bank.
After this I met with Mr. M. Waqar and asked some question
about myself like my name father name address and about
my study.
After this he introduce me with all staff and I feel confidence
after mating with all members. And give me ruff idea about
my work like deposit department account department and
how to open an account.
In second day my supervisor M. Waqar tell me about my
Thursday 18.7.2013 task and completely guide me how can perform it. In this day
I learn about cash voucher. And how can we fill it

In this day I learn about cheque voucher. And how can we fill
Friday 19.7.2013 it.
Cheque received from a customer pass the entries in the
Monday 22.7.2013 register
I fill a deposit voucher for the customer

Tuesday 23.7.2013 This day I learn who can I issue a cheque book
 Second week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 24-07-2013 to 30-07-2013
DAY DATE DETAIL

Wednesday 24.7.2013 I learn public dealing from my supervisor.

Thursday 25.7.2013 Learn about accounts and types of accounts. Required

documents for accounts.

Friday 26.7.2013 This day I learn the complete procedure of account opening.

Monday 29.7.2013 I learn about opening of new account for the customers.

Tuesday 30.7.2013 This day I again perform my previous task account opening
 Third week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 31-07-2013 to 06-08-2013
DAY DATE DETAIL

Wednesday 31.7.2013 Type letter for the Management on Computer System.

Thursday 01.8.2013 This day I fill up cheque and cash voucher for customer.

Friday 02.8.2013 I involve opening of new accounts and filling up cheque

vouchers for customers

Monday 05.8.2013 Posting the cheque in register and tally with cashier

Tuesday 06.8.2013 Receive the cheque books and make their entries and learn
the procedure of remittance
 Fourth week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 07-08-2013 to 13-08-2013
DAY DATE DETAIL

Wednesday 07.8.2013 Fill the demand draft for customers.

Thursday 08.8.2013 This day I learn clearing procedure and also perform regular
activities.

Friday 09.8.2013 EID Holiday

Monday 12.8.2013 In this day I perform regular activities

Tuesday 13.8.2013 Type a letters for the management.

Opening a new account.
 Fifth week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 14-08-2013 to 20-08-2013
DAY DATE DETAIL

Wednesday 14.8.2013 Independence Day

Thursday 15.8.2013 I spend whole day in public dealing.

Friday 16.8.2013 Learn about cross cheque

Monday 19.7.2013 I learn mail transfer from supervisor

Tuesday 20.7.2013 Fill the demand draft for customer and filling up cash
voucher.
 Sixth week

Name Organization
SYED UMAIR ALI SHAH United Bank Limited SHAHEENABAD
Roll Number Branch Code
11014220-005 759
From 21-08-2013 to 27-08-2013
DAY DATE DETAIL

Wednesday 21.8.2013 I learn about pay order. And also pass the entry in cash
book.

Thursday 22.8.2013 I learned about returned cheque.

Friday 23.8.2013 Cheque received and pas the entry in register

Monday 26.7.2013 I learn about UNI remote and perform routine activity

Last day of my internship I meet with all staff and say thanks
Tuesday 27.7.2013 to all supervisors who help and guide me in my internship
period. And learn me about practical life and give me some
suggestion.
5.4.4) Detailed description of the departments

1) Deposit department

I start my internship in deposit department. For all banks deposit department is very
important. When I perform work I feel without this one bank cannot generate money.
Money play vital role for bank success. As it is include the following activities.

Account opening

Account closing

Deposit and withdrawal

2) Remittance department

It is also called bill department. A remittance is a transfer of money out of country or in

home country. This is the department which I observed during my internship period.
During my internship in this department I observed that it is the easiest and faster way
of money transfer in the or out the country. This is very simple way to transfer money
from one person to other person. In UBL the remittances are of 4 types. These are as
follow.

 Mail transfer
 Telegraphic transfer
 Demand draft
 UNI remote
3) Advances Department

Advance department this name show its function in this department where bank
advance money to the people who need the money for business purpose or personal
use. UBL introduces 5 kinds of advances. UBL makes advances of these types.

 Commercial finance
 Agriculture finance
 Industrial finance
 Export and Import finance

 UBL also advance to small size businesses and construction companies

5.4.5) Detail description of the working activity in department

1) Account Opening

I obtain the knowledge during my internship about account opening in bank. This
department of UBL deals with opening current fixed and saving account for its different
types of customer. UBL deal also these types of customers in this department.

 Individual
 Firm
 Company
 Business man
 Salaried person
 Investor
 Middle man
Account opening procedure

These are steps for account opening procedure

 Verification
This is the first step for account opening. Customer is bound to provide high level of
satisfactory information to the bank who wants to become bank customer. For this
purpose bank required national identity card.

And customer is bound to give some reference of such person who has account in UBL
for opening an account.

Some important information is required from introducer for example name and account
number of the introducer. And verification letter which is sent by the bank to introducer.

 Account opening form

After verification bank provided application form known as account opening form
(AOF)

This form required some important information from customer which include.

 Type of account in UBL

1. Current account
2. PLS saving
3. Business partner
4. PLS term
5. Business partner plus
6. Rupee transacting account
7. UBL UNI flex
8. UBP UNI saver
9. Basic banking account
10. First miner saving account
 Nature of account

United bank limited offered services to following types of individuals. Account of

individual who include minor account joint account sole business man and salaried
person and house wife.

UBL also offered services to its special customer such as proprietorship account it may
be registered or unregistered. And company account it may be public or private.
Account for clubs societies and associations. Account of corporate body it may be
incorporated unincorporated.
 Deposit amount

United bank limited accept deposit in the form of

1. Pak Rs.
2. US $
3. UK pound
4. EURO
5. Dinar and Saudi royal

 Particulars of customer

In which UBL demand some information from its customer about such as.

1. Title of Account
2. Address
3. CNIC Number
4. Profession
5. Telephone number may be of office, mobile or residential
 Next of Kin

In which UBL demand a reliable person from customer because if the bank fails to
communicate with the customer then bank can contact with the next of kin and that
person must inform the customer and customer provides in which all the personal
details of the next of kin.

1. Name of person
2. CNIC Number
3. Address
4. Telephone number etc.

 Operating information

The account can be operated by single or joint

 Deduction of ZAKAT

ZAKAT t is deducted on every type of account accept current account. In the first day of
the Ramadan at the rate of 2.5 percent ZAKAT is deducted from saving or fixed
account. If customer wants no deduction then he has to submit affidavit as on ZAKAT
rules.

 Applicant signature

In which bank demand signature from customer and customer is bound for it.

 Service charges deduction

In this category customer is bound to pay the services charges and bank deduct service
charges on banking rule. Service charges are exempted for pensioner student widows.

It is ruling of state bank of Pakistan all the banks to deduct service charges on all types
of accounts when the balances less from Rs 5000 then bank deduct Rs 55 per month
from the customer account. There for Rs 5000 is the minimum amount which should be
kept by the customer.
 Specimen signature card
UBL bank required specimen of signatures will from depositor at the time of opening his
account. A specially designed card is used for this purpose.

For illiterate person a new photo of the newly account holder is taken and attached with
specimen signature card for the purpose of reduce the risk of frauds an illiterate person
the specimen signature card and account opening form both are stamped.
 Documents required by customer

UBL bank required different documents for different account holders.

Documentation In case of individuals account

1. Copy of CNIC
2. Copy of driving license in case CNIC is without photograph
3. Proof of age in case opening of account with minor
4. Applicant photograph
5. Copy of service card
6. Photographs in case of illiterate person
7. Copy of CNIC of next of kin.
8. ZAKAT exemption declaration

Document required in case of private or public limited company accounts

1. Each director ID card Photocopy

2. Application form
3. Photo copy of articles of association and memorandum of company
4. Directors list
5. Photo copy of board resolution
6. Incorporation certificate
7. Signature cards
8. Commence business certificate
9. Power of attorney
Documentation In case of partnership

1. Application form
2. A photo copy partnership deed
3. Partners signature cards
4. Photo copy certificate of registration
5. National identity card of each partner

Document in case of agents account

UBL bank required power of attorney copy each agent ID card photo copy in cause of
agent account.

 Stamping and scrutinizing

After the fulfillment of all the necessary terms and conditions and account opening
officer check it carefully then affixed stamps on the account opening form (AOF) for the
sake of completion of all the formal rules. He affixed three types of stamps on the form
and two types of documents.

Affixed stamps

1. United bank limited stamp

2. Authorized stamp
3. Personal visit stamp in case of illiterate person or not having specific sign.
Documents

UBL attached know your Customer form (KYC) summarizing the context of (AOF)
briefly. And signature card for the purpose of identification and verification of signatures.

 Account opening register

After this bank recorded the name of customer in account opening register and give the
account number of the customer will be written on account opening form on the top
corner and on specimen signature card.
 Letter of thanks
Letter of thanks is the latter issued by the bank to the customer for two purposes. First
purpose is to say thanks to the customer for opening new account in bank. Second
purpose is to confirm the address of the customer while opening the account.

 Issuance of pass book and cheque book

The cheque book issued to all customers who have a desire to withdraw their money
from bank. After sending the letter of thanks first cheque book is issued to the customer
when the customer comes with the latter of thanks and requests for the issuance of the
cheque book. A Cheque book consists of PLS 25 pages per order. CD 50 leaves or
pages per order. 100 pages per order CD 50 leaves or pages per bearer.100 pages per
bearer.

Order: - A person appears in the bank himself for new cheque or who is the holder of
account. Is called order cheque.
Bearer: - If the person appears in the bank other than account holder then he is bearer.
Rs. 3 per page as postage charges is charged by bank. A cheque book register is kept
to enter the name of the person having cheque book. Customer can withdraw amount
by signing a cheque and writing the amount that he wants to withdraw from bank
account.

Pass Book

Pass book is another important book hand over to the customer who has opens the
account in the bank. In which all translation are recorded date wise.

Bank officer records the name and amount deposited with the bank in to general ledger.
Different types of ledgers are maintained for different types of accounts for example
current account ledger, saving account ledger, fixed deposit account ledger, call deposit
account ledger

When the customer will deposit money amount will be credited in general ledger and the
withdrawal will be debited entry in this ledger
2) Deposit

Deposit play vital role for bank it is the life blood of the bank and the customer open an
account in the bank for deposit and it is its main purpose for opening account in the
bank.

The process regarding deposit is as follow.

 Customers enter in branch.

 And tell me he wants to deposit this money in his bank account.
 I take the money deposit voucher.
 And enter the name of the depositor
 And enter the account number of depositor.
 Write the amount in words and in figures.
 Now put the signature on the cash voucher.
 And send it with customer to the cashier.
 Cashier received the amount and voucher
 And enter the amount to the cash register.
 Send it to the cash in charge for the clarification

3) Loose cheque

If a customer forgets or leaves his cheque book at his home and its home is situated
very long distance or whatever the case may be then customer demand from the bank
for the issuance of loose cheque because he does not has cheque book with him and
he want money urgently this type of demand is called the loose cheque.

UBL issues a loose cheque but collect Rs 200 as charges for the issuance of the loose
cheque.
4) Account closing

For the purpose of closing of an account customer must submitted an application for
closing an account. When the account is closed then all amount in the customer
account is hand over to the customer and bank deduct charges Rs 250 and the
application is put in account closing file and remaining cheque book will also be
collected by bank from the customer.

5) Bank draft

Bank draft is the type of cheque which is drawn by one bank to the other bank in one
city or one country. The procedure of opening a bank draft my supervisor tells me how
to open bank draft. These are requirements for opening a bank draft. The person who
wants to open the bank draft it must submit.

 Photocopy of ID card
 After receiving the CNIC card at that time to receive information about the bank
on which we draw the draft.
 He tells bank name and code of branch.
 Then cash voucher are filled up with 10 Rs as FED and Rs 50 for the charges.
 After completing the cash voucher I received the voucher.
 Fill up it with information which is required for fulfillment of the bank draft.
 Write the name of the bank on draft which is issued for bank.
 And the amount collects of the draft and with charges Rs 50.
 After completing the draft voucher attach the cash voucher with draft.
 CNIC copy with them and give these documents to the officer which is
responsible for the bank draft.
 After verification by officer they send voucher to the cashier for the receipt.
 And in last officer receives the amount of draft and it time to issue the draft to the
customer.
6) Clearing of cheque

Procedure for the clearing of Cheque

In which officer received cheque from the customer and check it carefully all things are
complete in the cheque. After this they prepare a voucher for depositing the cheque. In
which write the information of the customer. Such as account number amount of the
cheque branch name of the bank and the bank name which the cheque is related also
write on the voucher.
Two type of the clearing in UBL. The procedure for these two types are the same but
the little difference is that in cause of outside the city one additional stamp is put on the
clearing of the cheque when the procedure of cheque voucher is complete it write on
the register and manager stamp is placed on the back side of the cheque and placed
his signature and also put a branch stamp with code and clearing stamp also put and in
the next day it is sent for collection. After completing this procedure now it times to
record the cheque on the clearing register.

 Cheque number is placed in clearing register

 All date is placed on register.
 Account number is also placed on register.
 Bank name that issued cheque placed on register.
 Account holder name also write on register.
 In register record the cheque serial vise in register
 Amount of cheque also placed on register.
 After writing the all cheque on register total of the cheque must be equal to the
clearing register
 Clearing stamp also placed on the cheque voucher and put it to the clearing file and
manager signed on it and sent for collection.

Clearing check is give back to bank when some mistakes are found it may be not
properly signed amount does not write correctly. When the cheque is back to bank then
bank ducted the amount of that cheque from the register customer is backed to bank for
the confirmation and manager tell the reason to the customer about failure of cheque.
7) Mail transfer
If we received a mail it means that a person sent money to the home country Pakistan
from outside the country in this way they send some money to his relative friends and
other person who live in Pakistan. Exchange union received money from the sender and
writes a note that UBL branch where the person is wanted to send money. Exchange
union write the country name bank name branch name and the account holder name on
that request and note. Then it sends to Pakistan head office and they send it to UBL
branch for the payment. We received this request note and put it to the mail transfer
register with the amount received and according to date name account number to which
it is transfer. And make a cash voucher according to this amount and enter in register.
This is the easiest way of amount transfer from foreign country to home country.

8) Payment of cheque

In which the cheque is paid to the party who are owner of the cheque. The cheque is
paid by the following procedure.

Cheque acceptance

When the cheque holder gives the cheque to the banker then bank officer must be
check very carefully following things in the cheque.

 The cheque must be drawn on the united bank limited and its branch.
 Date must be written correctly and no mistake any kind.
 Write the amount very carefully in words and figure.
 Signature must be matched with specimen signature card.
 In case of big payment must be verified that this is the right person who received the
amount of chaque.
 If there is any mistake in cheque then the bank officer stops the payment.
 When all verified are correct then cheque is sent to the computer operator for
making entry.
 Entry process

When (cash officer) pass the entry then enter the account number on the computer. And
check the account balance and match with the cheque amount after confirmation that
the amount in account holder account is sufficient for payment then he affix stamp place
on chaque and cheque sent to the cash department for payment of cash to the cheque
holder.

Payment of cheque

After receiving cheque from the customer cash officer check the amount of cheque. If
the amount is big then take the permission from manger if the manger give the
permission for payment then casher start counting cash and make the entry on the cash
payment register.

9) Opening a locker process

United bank provide locker facility to its customer and customers keep their secrete
records and useful important documents in safe custody for future use. Person who
wants to open a locker in the bank they must having an account with bank.

o The amount of bank deposit is more than Rs 50000.

o There charge of Rs 200 per month and per annum Rs 2400.
o Bank must collect Rs 500 from customers as security before opening a locker.
o In case of unethical behave or default his account is closed for some period.
o

10) Issuance of loan

UBL address
United bank provide home loan to its client. UBL aims to make your decision easier by
offering you the right ingredients for buying a home. UBL Address gives the power to
feel proud become owner of a home.
Buying a home
Buying a home of your choice has never been so easy you can easily buy a house that
best fits your requirements. In maximum financing limit is 80 percent.
Mortgage
In which type of UBL issued loan to the customer after receiving document of the
property. Bank kept these documents the payment of the loan is baked from customer.
If the nature of property is agriculture nature then it is issued is equal the price of the
property for an example if property is for Rs 3000 then a loan is issued for Rs 3000 and
not more then it value. In case of commercial property the loan is issued more than its
value for an example a property value is of Rs 7000 Rs but loan is issued for Rs 10000.

5.4.5) Description of the tasks assigned

There should be no special task assigned to me in my internship period. But some work
given to me in my internship period such as.

 Pass entry in register.

 Tally the balance.

 Write a letter of inquiry for management.

 Preparation of voucher.

 Public dealing.

 Fill up deposit voucher.

 Fill up cheque voucher.

 Fill up cash voucher.

5.4.6 Summery of learning

5.4.6.1) Skill and qualification

During my internship period I learn so many skills and generate knowledge. I learned
how the practical field play role in over life I think it’s very difficult part of life. I learned
that how we can perform work in the field where every person has its own
responsibilities. I enhance the following skills and qualifications during my internship
period in UNITED BANK LIMITED.

Public dealing

When a customer came to the branch my supervisor call me and say to me handle this
person some time customer only asked to me what is opening and closing timing of the
bank. Some time asked how I can open an account in your branch I always guide him in
every matter with good behavior.

Find record

It is the most important skill that I gained from my internship program. I learn how I can
find a register from data room. Mostly I help my supervisor to find it. Some time I
perform work for the arrangement of record in proper manner such as in account
number. I also learn how we can reduce the calculation mistake.

Adding up

This is very important skill that I gained during my internship period. I calculate the
receipts register with the help of calculator more than one time in order to check the
balances is equal. In first week I involve in some mistake but as the passage of time my
calculation skill is increased are my calculation being correct and matched with cash
register. This process improves my calculation speed.
Satisfaction of customer

This is the most important skill that I generate from six weeks internship program from
UBL. When customer comes in bank mostly I deal this person. For an example they
want to open an account in our branch I tell him whole procedure of account opening
and also tell about the benefits and completely satisfied the customer. Because when
he says thanks to me and I think this person is satisfied.

5.4.6.2) Responsibility during internship

These are the responsibility assign to me from my supervisor in UBL six weeks
internship program.

o Tally the balance.

o Pass entry in register.

o Fill up deposit voucher.

o Write a letter of inquiry for management.

o Fill up cheque voucher.

o Preparation of voucher.

o Public dealing.

o Fill up cash voucher.

5.4.6.3) Internship will influence future career plan

Six week Internship is most important for my future career planning. I think that
Internship is not too much for future career plan but I can say that 30percent help full for
me because six weeks internship duration is not enough to learn everything. But with
the help of this opportunity I understand that what is professional and practical life and
how we can live in the professional life and what kinds of problems we face in our life
and how can us handle these problems.

I feel that six week internship will be influence on my future plan with the help of this
experience. I will improve myself for get good and high ranking job and to become
successful employee in any field.

This six week internship program is helpful for me to get a good job in my desired field
because during my internship I build personal relation with different people and these
relation will helpful for me in future to get a job in desired field.

5.4.6.4) Internship correlated with your classroom knowledge

Internship activity is more different from class room regular knowledge Internship
activity provide place where you make practical of your study that you learn in your
class room. The teacher gives you knowledge but say that you can find its importance in
practical life. We say that in class we learn theories but implementation in practical field.
I perform my internship in bank so those term that I study in class rooms but not
understand at the time of internship and after internship I understand what actually
these terms means. For example I study in management book roles of management but
I cannot understand these roles during study but when I start internship in bank I see
manger as leader when he is working with staff I see its behave, body language
communication other things and skills. Such as how they can handle problems

Therefore I say that both things theories and practical are important when they apply
together.
6) Conclusions of the report

6.1) Summary of key conclusions

I derived so much knowledge and skills about practical field during my six weeks
internship program. I have learned in this period about activities of UBL their working
style in different condition values and norms of the UBL and its management style and
organization records keeping system.

 How to behave with employees in the bank and organization?

 How to react with customer when the customer in bad mood?
 How can we guess the customer bad mood?
 When they came to us we behave with very slight mood.
 This will cause to convert the bad mood with good mood.
 UBL fallow state bank rules and regulation very strictly no one can break the rules.
 UBL pay agriculture and business loans on large scale that play vital role for the
development of Pakistan economy because its increase GDP.
 In UBL all departments are perform working well such as account, cash, deposit,
remittance and foreign exchange.
 UBL provide wide range of products in Pakistan and these products play vital role for
the success of the UBL.
 UBL structure is very good and all information top to bottom transfer. This is the
main reason of its success.
 UBL also provide faster way of transfer money from one country to another country
in which include mail transfer, UNI remote, demand drafts.
 I observed during my intern ship period UBL is growing nature bank and its future is
very bright.

This internship opportunity is very helpful for me because I understand what are bank
and its purpose. And I improve myself about bank to get a better job. I also conclude
that Internship experience is very good but six weeks are not enough to learn everything
because in bank most of the things are more problematical and we cannot understand
very quickly or in one time.
6.2) General observation
It is bank in which I done my internship. Its name is UNITED BANK LIMITED and it
performing function from 1959. It is a private bank and second largest commercial bank
who provide services. And its perform function under the state bank of Pakistan rules
and regulation.

Major competitor of UBL in Pakistan

 Muslim commercial bank

 The bank of Punjab
 HBL
 Bank al HABIB
 Allied bank
 National bank of Pakistan

It is very old bank of today time there are so many banks in Pakistan which are almost
privatize but its services and products or more good and attractive from other banks
such as HBL, Allied commercial bank, Punjab bank, Muslim commercial Bank and so
on.

The private banks such as Muslim commercial bank, Allied commercial bank, Bank of
Punjab are also now providing service to their customer in very different way but UBL
provides service to its customer in different and batter way. Because with UBL we say
that (where you come first)

Other private banks such as HBL, Allied commercial bank, Punjab bank, Muslim
commercial Bank are providing services to their customer as online service and daily
cash balance. These private banks are competitors now a day to the UNITED BANK
LIMITED. In this condition UBL can get benefit only when they provide better service as
compare to other banks

We know that banks is a major leader for Pakistan economy the basic reason behind is
that banking sector contributes to total GDP is around 20 percent.
6.3) SWOT analysis

6.3.1) Strengths

These are the strengths of UBL in Pakistan.

Software; UBL develop its own software these are help full in record keeping. UBL also
sells this software to other and earn money.

Network; UBL has large network in Pakistan and outside of Pakistan in which most of
the online branches. In Pakistan UBL perform function in 21 regions.

Attractive products; UBL has many attractive products such as card products loan
products retail asset products.

Good location; Most of the UBL branches in good location and in beautiful building and
it play important role for the attraction of customers.

Credit rating; UBL has good credit rating A+ in short term and AA in long term. It create
positive image in customer mind those want invest in it.

ATM Help line; UBL has help line for ATM users it is open 24 hours for user and they
can easily submit his complain and problem too directly to head office.

Team work; In UBL all officers perform work as BDO participate in every work to
achieved targets. Whole staff works together as team in UBL.

Advances & investment; UBL annual report shows that UBL give more preference to
advancing loan and investment.

6.3.2) Weakness

These are the weakness of UBL in Pakistan.

Promotion; In UBL major problem is related to promotion. Promotion of employs

depends on bringing on deposit.
Centralization; In UBL some process are late due to centralization. Manager does not
take any major decision until top management give order.

Employees; In UNITED BANK LIMITED employees are not well grooming as compare
to other commercial banks in Pakistan.

Restricting; In UBL restructuring the number of employees too much fire especially in
big cities.

HR officer; In UBL there are no human rescores officers in UNITED BANK LIMETED of
hub level.

Dependency; UBL mostly depend on one market for deposit and not take any
organized step.

UBL drive; UBL car drive takes nominal share although it has larger network this are
due to they not entertaining land lord.

6.3.3) Opportunity

These are the opportunity of UBL in Pakistan.

IT program; UBL have well experienced IT programmer they can make their own ATM
network.

Promotion; UBL give promotion to their old and well experienced employees. Reason
behind to become more loyal.

Large network; UBL has large network in Pakistan with the help of this it can get more
and more benefit from restructuring.

Chip credit; UBL has opportunity they can increase market share with the help of chip
credit card and with the help of (U) Phone Company.

Online branches; UBL has large network but all branches are not online it has
opportunity to become all branches online then its business should boost up.
Overseas branches; UBL has overseas branches. In these country UBL not face
competitor as compare in Pakistan.

6.3.4) Threats

These are the threats face by UBL in Pakistan.

Well experienced; In UBL well experienced employees leave UBL because they
receive good offer from other banks.

New customers; UBL face competition to attract new customers with the privatization
program that began in 1991 so five NCB and three DFI become privatized and have
new private banks were setup.

New technology; This age is competition there for other banks adopt latest technology
UBL need to spend more finance for new and latest technology.

Political environment; In Pakistan political conditions are not good and not stable it
creates bad effect on UBL customer.
7) Recommendations & suggestions
Recommendations and suggestion are based on the previous sections of this report and
internee works in any organization or in any company. In which I find some weaknesses
and threats give some suggestions for its improvement and implement.

During my six weeks internship I observed the overall UBL system is well and
management and employs fallow the rules and regulation but I think during my work
there is a need of improvement in some departments.These are the recommendations
and suggestion is needed in various departments of UBL SHAHEENABAD branch.

1) Cash department

During my internship I observed there is need to expansion in cash counter the

following recommendations and suggestion are made for this in my mind.

 In which there is a special need to make the cash counter big because many
function perform on one counter. It create problem for regular customer.
 Increase the time for accepting and withdrawing cash for those people who come
from long distance from bank and find cash counter is closed for transaction.
2) Clearing and bill department

The following suggestions and recommendations are made for this department. I
observed some mistakes during my internship period.

 In which officers pull together bills for clearing do not involve her with the bank other
operation and continue stay on the very same post this create hurdle for bnak
success. Therefore it needs to give equal opportunity to all employ for career
development.
 There should be need of job rotation for employees mostly in this department. By
this way we can increase the skills and capability to perform the work of employ.

3) Deposit department
The analyses show that UBL has the low share of deposits as compare to some other
banks in the market. We know that money is lifeblood for every business as it is
deposits are the lifeblood of a bank therefore it should be need to attract more
customers for high deposit.

 UBL need to make the procedure of account opening simple. The (A-O-F) should be
in easy wording because everyone easily understands all terms and condition.
 It also includes Urdu translations form for those customers who are not well read
english.
 For the purpose of account opening only account opening form is enough there is no
need of any other application it just time consuming process.
 UBL must need to give some more incentives to those people who deposit large
amounts of money.
 UBL must need to give free credit line facility up to a certain limit to its old and
regular customer.
 Performance appraisal policy is available in UBL documents. But not implemented.
There should be need to implement for those employs who complete its deposit
target.
4) Remittance department

In UBL bank remittance department provide services in Pakistan and outside of

Pakistan. These are the recommendations and suggestion for this.

 In UBL there is no special table and counter for this purpose when need to made a
draft and mail it should be made on cash counter it make disturbance for other
customer who are on cash counter
 Those people who received money from out of country bank required conformation it
has a proper process but this process takes long time. In this cause bank lose its
good will day b day. There is needed to make a faster process.
8) References
http://www.pakbanks.com/tag/types-of-bank

https://www.ubldirect.com/Corporate/AboutUs/vision.aspx

http://en.wikipedia.org/wiki/United_Bank_Limited_Pakistan

http://www.interflow.com.pk/outdoor_3.html

http://www.pakistanbanks.org/members/networks/ubl_network.html

https://www.ubldirect.com/corporate/AboutUs/AboutUBL.aspx

http://www.scribd.com/doc/22473881/United-Bank-Limited-UBL-HRM

https://www.ubldirect.com/Corporate/BankingServices/ConsumerLoans.aspx

https://www.ubldirect.com/Corporate/NRPServices.aspx

https://www.ubldirect.com/Corporate/InvestorRelations/FinancialStatement.aspx