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Sustainability

and museums
Your chance to make a difference

Museums
Association


The Museums Association (MA) has issued this discussion
paper to encourage people to think about museums and
sustainability. Please read the paper, discuss it with
colleagues, come to one of our discussion workshops,
or organise your own discussion. For more information visit
www.museumsassociation.org/sustainability, where
you can find more information and also a short introductory
version of this discussion paper.
Please send your comments by 1 September 2008
to sustainability@museumsassociation.org or
to Sustainability Consultation, Museums Association,
24 Calvin Street, London E1 6NW


Contents

Introduction: serving the future p4


1 Draft sustainability principles for museums p6
2 Economic sustainability: taking the long view p7
3 Environmental sustainability: going green p9
4 Social sustainability: local and global communities p11
5 Sustainability as a museum message p13
6 Collections: an irreplaceable asset or an under-managed burden? p15
7 Working sustainably: staff, skills and knowledge p16
8 Managing growth or going slow: is there a sustainable future? p17
Acknowledgments p19
Summary of questions for discussion p20
Notes and references p21


Introduction:
serving the future

Sustainability is, at its most basic, Sustainability is usually considered under Museums have a lot to consider. They
concerned with the needs of the future. three headings. The most familiar of these typically occupy energy-hungry buildings
The generally accepted definition says that is environmental sustainability. But it is and have expanding collections, which
sustainability means ‘meeting the needs of about much more than meeting the they aim to keep in tightly-controlled
the present without compromising the challenges of climate change; there is also environmental conditions. They often
ability of future generations to meet their economic sustainability and social totally destroy old exhibitions and
own needs.’1 sustainability. Sustainability concerns the displays and replace them with new
long-term role of museums and their ones, with little reuse or recycling. Quality
Museums similarly consider the future as
relationships with communities, as well as of service and ‘excellence’ sometimes
well as the present. As the MA Code of
the future of the planet. ‘Sustainability is seem less important than counting the
Ethics states, museums ‘enhance the
[connected to] education, the economy, number of visitors. Tourists, especially
quality of life of everyone, both today and
business, travel, leisure and our international tourists, are regarded as
in the future’. They balance the interests of
communities. Getting the balance right is desirable visitors, in spite of the fact that
different generations: ‘As well as a
vital to secure a stable future… A massive tourism often involves extensive, energy-
responsibility to provide access to current
cultural shift is required in every consuming travel. More locally, museums
and future generations, there is a duty to
community, in every school, every often launch short-term projects to build
respect the contributions of past
workplace and every home.’3 relationships with new audience groups,
generations, particularly benefactors,
without a clear view of how the
communities of origin and creators of the Surprisingly, few museums are yet thinking
relationships will continue once the
objects which museums now safeguard.’2 explicitly about sustainability. Over four
project funding ends.
Museums devote considerable resources years ago Museums Journal observed:
to honouring the legacy of collections, ‘Everyone is talking about sustainability. Long-term thinking is essential to
information and knowledge contributed by Except museums.’4 In 2006 Museum sustainability, yet few museums plan
people in the past and passing it on to Practice concluded that relatively few more than a few years ahead (apart from
future generations. museums in the UK can claim to be taking major capital projects). Some traditional
environmental sustainability seriously.5 sources of funding are being eroded.
Internationally, ‘most conventional Many museums are overstretched as
museums are not engaged in sustainable they are expected to achieve more and
development work… despite potential more on flat, or declining, funding.
benefits that might flow to their institutions
and local communities.’6


Is any of this sustainable? We are open to a full range of possibilities,
but it is likely that we will publish a full report
The MA believes that concepts of
in 2009 and start work on an action plan.
sustainability have the potential to help
museums improve their service to Q1 Do you agree that museums need
society, to make decisions about to think about sustainability? Are
collections management, to secure long- there important aspects of it that we
term financial stability – and, of course, to have missed?
serve future generations appropriately.
Q2 What are the main difficulties your
As well as the ethical case, there is a museum faces in becoming more
business case. Sustainability offers great sustainable?
opportunities for museums. It brings new
Q3 How can the MA and other bodies
ways of interpreting collections and
working on behalf of the sector
reaching audiences, it offers new ways of
support change?
thinking about old problems such as
collections care, financial stability and Economic, environmental and social, the
relationships with local communities. It three overarching aspects of sustainability,
brings better use of all resources, are discussed next. Then some more
improved accountability and social museum-specific implications are
responsibility and opportunities for considered: notably collections
excellence, innovation and creativity. It management and museums’ potential role
gives a chance to provide community in raising public awareness of sustainability.
leadership and is increasingly important to
central and local government, and other
funders.
This discussion document is part of a
new programme of work to help
museums consider their sustainability,
overseen by the MA Ethics Committee.
We hope you find the ideas here
stimulating and that you will give us your
views. They will help to shape our
thinking and future work in this area.
There are questions throughout this
document, and for ease of reference they
are repeated at the end. Please send your
responses and comments by
1 September 2008 to sustainability@
museumsassociation.org or to
Sustainability Consultation, Museums
Association, 24 Calvin Street,
London E1 6NW


1 Draft sustainability
principles for museums

To flourish sustainably, 7 Contribute responsibly to the social,


museums: cultural and economic vitality of the
local area and wider world.
1 Value and protect natural and cultural
environments and are sensitive to the 8 Develop staff, offer satisfying and
impact of the museum and its visitors rewarding employment and learn from
on them. their experience and that of others.

2 Strive for excellence, building deep 9 Respond to changing political, social,


long-term relationships with a range of environmental and economic contexts
audiences. and have a clear long-term purpose
that reflects society’s expectations of
3 Acknowledge the legacy contributed by museums.
previous generations and pass on a
better legacy of collections, information 10 Plan long-term, take full account of
and knowledge to the next generation. sustainable development in all their
activities and policies and work within
4 Manage collections well, so that they available resources.
will be a valued asset for future
generations, not a burden. 11 Join with other museums, and other
organisations, in partnerships and
5 Make the best use of energy and other mergers, where it is the best way of
natural resources and minimise waste, meeting their purpose in the long term.
setting targets and monitoring progress
towards them. Q4 What changes would you suggest
to these draft principles for
6 Consider the potential for sustainable museums? Which are
demonstrating and encouraging the most important?
sustainable development.


2 Economic sustainability:
taking the long view

If an organisation’s finances collapse, it Many museums are diversifying their Museums have to work within the
will be unable to serve present and future sources of income to avoid over-reliance resources available to them. The
generations. Museum closures can lead on a single source of public funding. sustainable answer may be to do less,
to dispersal, or complete loss, of There is growing belief in the potential of but do it better. Uncertainty about
collections, expertise, knowledge and private philanthropy to support cultural funding leads museums to think
information, as well as termination of organisations, complementing public short-term, whereas sustainability
services to current audiences. Forced and charitable funding, sponsorship and requires a long-term approach. ‘It is time
closures are fortunately rare; museums earned income. Some national museums to move ourselves away from short-term
have proved to be adaptable and resilient. attract around half of their funding from obsessional behaviour around money
non-government sources, some and on to a longer-term vision around
However, many museums are now
independent museums aim to operate purpose.’10 Museums need to be clear
overstretched and financially weak and
as social enterprises,7 and some about their purpose and ensure that their
therefore vulnerable to decline. Future
local-authority museums are most important activities are sustained.
funding can be uncertain. While some
administered by charitable trusts that find ‘By restricting activities to “core business”
national museums benefit from
it easier to diversify their income and can operating costs can be greatly reduced…
three-year funding settlements,
agree funding from their parent local Certain specialist museums might do
local-authority museums routinely have to
authority several years in advance.8 well to consider being open on an
devote great energy to resisting proposed
appointment-only basis or one day a
cuts – and sometimes are cut, occasionally ‘The arts sector in the UK is
week rather than chasing increased
at very short notice. Local authority over-extended and undercapitalised, with
visitor numbers to cover high operating
support for independent museums cultural organisations trying to do more
costs.’11
appears to be in decline. The funding things than they can possibly do well,
system for university museums in with both human and financial resources It may now be that ‘in their present form
England is changing unpredictably. too thinly spread. Additional resources… most museums are unsustainable. The
The diversion of lottery funding to the are generally more likely to result in further museum market is oversaturated,
Olympics has greatly reduced the under-funded expansion… than in doing operating costs are high… productivity in
investment available from the Heritage core things better… The scale of activity such a labour-intensive activity cannot be
Lottery Fund (HLF) until 2012 and we seems destined always to outstrip the enhanced by infusions of technology – it
cannot assume that funding will ever funding that can sustain it’.9 takes the same number of curators to
return to the levels museums enjoyed change an exhibit as it did 50 years
in the early years of the lottery. ago.’12 In fact it probably takes more
people. In addition to a curator,
redisplaying an object might also need
input from a conservator, a technician
and a documentation officer or registrar.
Perhaps we have made some aspects of
museum work too complex?


Sustainability has been described as Museums may need to face up to difficult It may be helpful to look beyond the
‘efficiency with a conscience’13 and a key questions about who might pay for the survival of a particular museum to see
aspect of sustainable operation is to use services they provide, and even to think whether its services, including use and
the limited resources that are available seriously about what sort of museum preservation of collections, might be
efficiently in order to achieve the sector might be funded from a smaller better provided to society in different
maximum possible impact. However, pot of money. ways, or by merger with a different
false efficiencies (such as cuts in funding organisation. ‘Surely some museums
Economic sustainability might sometimes
on the basis of hypothetical ‘efficiency should be allowed to swallow others, and
be best achieved by working in close
savings’) can weaken organisations, still others become extinct?.’15
partnerships with other museums, or
making them less sustainable.
other types of organisation, to share Museums are usually seen as permanent;
In the longer term there may be less resources. ‘Financial strains on the arts perhaps some should plan to be
funding available for museums, not more. sector should be addressed from the temporary and be designed to exist for a
Public expenditure may be under point of view of the sector as a whole, few years, or a single generation.
increasing pressure, as taxation struggles rather than on an exclusively
Q5 Do you have examples of
to meet rising pension and healthcare organisation-by-organisation basis.’14
museums doing less, better?
costs, with an ageing population. From some points of view the autonomy
Museums’ income from visitors may of individual museums, largely free to Q6 How might better coordination,
decline as competition increases in the determine their own priorities, is a great partnerships – and perhaps mergers
leisure market and transport costs strength of the UK museum sector. – between museums make the
increase. Changing patterns of tourism However, it can also be seen as leading sector more economically
could mean fewer overseas visitors to fragmentation, duplication of effort and sustainable?
(although this may be offset by more unnecessary competition, reducing the
visitors from the UK if there is a trend possibilities for coordinated activity,
back towards holidays at home). procurement and advocacy and so
militating against the sustainability of
the sector.


3 Environmental
sustainability: going green

‘Caring about the environment is a natural Museums need to learn how to maintain Museums are already facing pressure to
extension of museums’ primary role of conditions for collection preservation improve their energy efficiency. Public
stewardship of their collections.’16 It would without excessive dependence on the buildings will soon be required to display
be perverse to preserve evidence of the use of energy. The answer is to primarily a fridge-style energy rating,
natural world and human society without regulate heat and humidity by controlling demonstrating how energy efficient they
regard to the protection of the wider natural ventilation and improve the are.18 This is likely to be followed by more
environment. Museums cannot claim to insulation of museum buildings. coercive measures. Reducing energy use
be serving the best interests of future Museums face the challenge of how to is not only good for the environment; it
generations if they have negative impacts disentangle from medium- to long-term saves money that can be used for other
on the environment that will make it commitments to air-conditioned museum things. (Reducing energy use by
harder for our descendants to live environments - something even large improving and better managing the
securely on the planet, let alone to enjoy museums can ill-afford economically and building is generally better and cheaper
museum collections. something that may not even be than installing wind turbines or solar
necessary for the majority of collections.17 panels to generate more energy.) All
However, there is a potential conflict
museums should take control of their
between the way we approach the It might be helpful to review
energy use.19 Staff understanding of
internal museum environment and the collection-care standards and the way
energy consumption is an essential first
health of the global environment. Many that they are interpreted and applied by
step in improved facilities management.
museums have extremely energy- lenders, funders and support
However, some museums do not yet
intensive approaches to caring for their organisations such as the government
know what their energy consumption is
collections; air conditioning is still often indemnity scheme. Flexible loan
because their fuel bills are paid by a
wrongly seen as a gold standard. While agreements and more appropriate
parent institution such as a university or
this can be beneficial for some standards could have social,
local authority.
collections, and may make things more environmental and economic benefits as
comfortable for visitors, it is not so more objects could be made available to
justifiable in terms of its wider a wider range of people, using less
environmental impact. Climate change is energy and at lower cost. These benefits
the most urgent aspect of sustainability might outweigh any potential increased
and the most immediate way to address deterioration in the condition of the
climate change is to reduce energy objects.
consumption.


The Natural History Museum’s (NHM’s) Visiting museums often means The museum sector needs a much
current carbon dioxide emissions are energy-consuming car journeys, or air greater understanding of the energy
below the levels in 2000; over the next travel by international tourists. Reducing costs of its work. We simply do not know
three years the museum aims to reduce the energy used by audiences will be whether more or less energy is needed to
these emissions by 5 per cent a year. The easier for some museums than others. get visitors to museum buildings or to
costs of new energy-saving technology at Some will be able to promote green take museum services to visitors.
the NHM’s Wandsworth store were transport alternatives, or aim for more
Q7 Do you think that collection-care,
recouped by savings in just 16 months. visits by local people and fewer tourists.
loan and government-indemnity
The NHM is working with other museums However, there will always be potential
standards should be reviewed or
and organisations in South Kensington, audiences based far away. And museum
used more flexibly, with a view to
which together aim to reduce their visits have many positive benefits, so the
reducing energy use?
carbon dioxide emissions by 7-10 per fact that they have an environmental
cent by 2010. The V&A has a target of impact obviously does not mean that Q8 How can your museum reduce its
reducing its energy consumption by 25 we should not be making any at all. energy use? Do you monitor your
per cent over five years.20 Between 2000 energy use? What difficulties do you
New models of service delivery might
and 2006 the National Maritime Museum anticipate in reducing energy use?
lessen the need for expensive museum
reduced its use of gas by 15 per cent and
buildings and reduce energy Q9 How might you design or adapt
use of electricity by 12 per cent. It plans to
consumption. Museums may offer museum buildings and exhibitions to
reduce energy consumption by a further
alternatives to visiting, such as taking reduce your environmental impact?
5 per cent in 2006-8.21 How much is your
collections out to users and other forms
museum going to save? Q10 How might your museum
of outreach, although more objects on
change what it does to reduce the
In addition to energy, museums will want the move will mean more use of energy to
environmental impact made by you
to reduce waste22 and consider the transport them.
and your visitors?
environmental impact of other resources
Virtual museums already provide some
that they consume, such as exhibition
museum services, such as learning and
and building materials, water and paper23.
access to information and knowledge
There are several sources of ‘green’ office
about collections. However, they are less
supplies and some manufacturers of
able to provide other important social and
office furniture are working to minimise
educational museum benefits, such as
their environmental impact. Museums
direct access to collections and civic
could work together on their procurement
spaces at the heart of the public realm.
and use their joint buying power to
Online services may have less
persuade manufacturers of museum-
environmental impact than museum
specific products and contractors to be
buildings, but energy is still needed –
more environmentally friendly. The HLF
and the computer industry itself is hardly
has published guidance for applicants on
a model of sustainability being fraught
minimising their impact on the
with conspicuous consumption and
environment. These guidelines will
unnecessary obsolescence and creating
encourage museums to consider their
hard-to-recycle hazardous waste.
environmental impact more fully.

10
4 Social sustainability: local
and global communities

As part of the public realm museums Some people believe that operation as a Other museums ‘that continue to operate
have always contributed to society by, for tourist-orientated visitor attraction is at mainly as object-centred tourist
example, helping to create a sense of the expense of a deeper social role. attractions may find it difficult to be
place. In recent years, UK museums have ‘Museums must return to being learning involved in sustainability work... Their best
strengthened their relationships with hubs, not destination attractions. Only option might be to highlight historical and
society. Their work is audience-focused, then will they be sustainable.’25 ‘One of contemporary examples of socio-
they are accountable and most consult the keys to long-term sustainability is economic and ecological sustainability’.30
widely, considering the concerns of local museums becoming more socially This is discussed further in section six.
people alongside those of experts. They responsible.’26 Social responsibility has
Consideration of social sustainability has
engage with many communities and been described as organisations’ efforts
led to renewed questioning of the role of
actively develop new audiences. ‘to improve society and undo harm where
museums: ‘What is the objective of the
harm has been done’.27
Museums can increase their social museum? Is it to promote culture, a
sustainability by deepening and To some commentators, museums have particular scientific discipline, its curators’
diversifying these relationships, aiming ‘a tremendous opportunity to play a vital, scholarship or tastes, another way for
to reflect the diversity of society in all that new role as cultural facilitator… but not cultural consumption or for leisure? Or is
they do. Museums need to have a without fundamental changes in their it one of the most effective educational
long-term attitude to audiences, for mandates, activities and organisational instruments for community development,
example by valuing repeat visitors. In structures.’ In this view, ‘more which draws its strength and life from the
particular, they need to find ways to progressive’ museums could have an community, uses the cultural and social
maintain relationships with new ambition to ‘rebuild depleted stocks of capital of the community, opens windows
audiences beyond the limits of a human and social capital through on the outside world, and listens to its real
short-term audience-development interactive, community-led activities’ that problems?’31
project. Funders need to pay careful will strengthen society. In this way some
attention to this, but it is perhaps also museums have great potential to
a matter of attitude on the part of the contribute to creating sustainable
museum. Museums can become more communities, ‘places in which people
responsive to people’s interests and want to live, now and in the future [that]
needs if they take fuller account of market embody the principles of sustainable
research: ‘audience research that is fully development at the local level’28 and
integrated into the programme-producing include ‘a strong local culture and other
cycles of museums remains rare.’24 shared community activities’.29

11
Museums can strengthen their Museums can also consider their Q11 How does your museum aim to
relationships with society by becoming relationship to society globally. ‘Museums foster long-term relationships with
socially responsible enterprises that have are better suited than any other public audiences and communities? Does
a positive impact on the lives of people entity to help us explore connections of this conflict with acting as a visitor
who work for them, who provide services the local to the global… Museums can attraction?
to them and who grow or manufacture play a critical role in moving the
Q12 How could your museum be a
the things they consume or sell on (the communities they serve towards a more
socially responsible enterprise?
goods in their shops, the food in their sustainable future.’32 They may need to
cafes). By their behaviour museums think harder about balancing the needs of Q13 How might your museum do
could become demonstration models for people in the UK and people across the more to contribute to and enhance
a sustainable society. world. Most museums reject the local economy?
illegally-exported objects and recognise
Museums can consider their place in the Q14 How far might your museum aim
their responsibilities towards communities
local economy as purchasers of goods to meet international
that originated the collections they hold.
and services, perhaps seeing benefit in responsibilities?
How far does international responsibility
using local suppliers. Some museums
extend: To using fair trade coffee in the Generally museums have a positive
focus on local distinctiveness in the shop
cafe and selling fair trade goods in the impact on society and their main
and cafe, as well as in the displays. Staff
shop? To supporting former colonies, challenge is to ensure that they deliver
who live locally are a link between the
from which cities or private benefactors their social benefits in ways that are
museum and its immediate community.
derived their wealth? Do many museums environmentally and economically
have international touring and lending sustainable. ‘Being sustainable is not
policies that serve a broad educational about stopping what we do; it’s about
and cultural purpose rather than primarily being more thoughtful, more creative…
aiming to raise income from rich countries If we look closely, sustainability offers
that can pay handsomely? massive opportunities.’ 33
The next two sections of this paper look
at what ideas of sustainability might
suggest in some museum-specific areas:
public education and collections.

12
5 Sustainability as a
museum message

A focus on sustainability can provide a Some argue that sustainability is such an A former director of the International
topical way of interpreting collections and important issue that museums should Council of Museums has written
sites. Possibilities include, for example: in show leadership in their displays, ‘community museums and heritage
a design or industrial history context, the exhibitions and programmes. The former education are among the best means of
life cycle of products;34 in natural history arts minister, Estelle Morris wrote that bringing people to the consciousness of
displays, the historic effects of a warmer museums have a ‘unique position in their personal responsibility in the
climate; in social history or world cultures being able to raise awareness and conservation and balanced utilisation of
galleries, alternative more sustainable stimulate the public’s interest’ in their environment and natural
lifestyles, such as indigenous peoples or sustainable development.39 The resources.’42 Museums Australia believes
‘make do and mend’ in the Second World Department for Culture, Media and Sport that museums can ‘promote individual
War and other forms of reuse and (DCMS) says that museums ‘have a and collective engagement with the ideas
recycling;35 or in science displays, pivotal role to play in showing the and issues of sustainability… People will
renewable energy or the contribution of connections between the social, be challenged to envisage a sustainable
impervious paving to flash flooding during economic and environmental aspects of future so they will know what to aim for
heavy rainfall.36 sustainable development, and making and can think through the consequences
information about the issues more widely of their actions and behaviour.’43
Museums can also use collections to
available.’40 The Natural History Museum
research environmental change. This Culture Northwest suggests that cultural
will ‘bring objective evidence to the
is most obvious with natural history organisations are well placed to influence
attention of our visiting public and present
collections, but there are many other people’s behaviour because they ‘are well
such evidence in such a compelling
examples such as palaeoenvironmental used to communicating with diverse
manner that individuals will make their
research on archaeology collections and audiences – it’s a core part of the
own informed choices about their
research into historic weather patterns business… They have the skills and the
personal response to [climate change].’41
using ships’ logs, or landscape physical spaces to communicate with.
paintings.37 [They can] help engender a sense of
empathy with other communities,
Through its Turning Green initiative, the
nationalities and countries – including
Rural Museums Network wants to ‘plug
those in the “firing line” of climate
the rural museum sector into perhaps the
change… They are in a position to
key issue of our time… engaging and
demonstrate to both the public and
involving visitors in the subject of
policymakers the values and ease of
sustainability’ thereby ‘bringing a new
sustainable living… As a first step cultural
topicality to rural museums.’38 The
organisations and their funders must
network is also supporting basic
make environmental responsibility a
assessments of rural museums’ carbon
priority. Funders and policymakers must
footprints.
also ensure that cultural organisations
know their role in creating a sustainable,
viable society.’44

13
‘Museums could take advantage of the The National Trust’s Gibson Mill is one of
unique position they occupy between the the few heritage sites that aims to
academic world and the general public to exemplify sustainability in all aspects of its
help move humanity onto a sustainable work. The Arcola Theatre in London is an
path.’45 ‘Above all, we must strive to bring unusually inspiring example of a cultural
together the skills and knowledge of organisation that approaches
scholars in the human and natural sustainability holistically.
sciences with the talents of museum
Q15 Do you have examples of
interpreters, designers and crafts people.
museums displaying, encouraging
The challenge is to direct people’s
debate about, or researching
thoughts toward a consideration of our
aspects of sustainability?
unsustainable ways of life and an
exploration of the options.’46 Q16 Might museums devote
resources and space to encouraging
However, at present, few – if any – UK
public understanding of
museums appear to be devoting a
sustainability? If so, is this a role for
substantial part of their programming to
all museums? What could your
sustainability.
museum do?
There is an argument that, as some of
Q17 Might museums aim to be
society’s most trusted institutions,
exemplars of sustainability, leading
museums should become exemplars of
society and setting the highest
sustainability, commissioning green
standards? If so, what might it
buildings47 and aiming for the highest
involve and what would help your
standards of operation, possibly
museum achieve this?
displaying the techniques used, as at the
Centre for Alternative Technology. In
practice this is likely to mean fundamental
changes in the way museums plan their
future development, use energy,
consume resources and engage with
audiences.

14
6 Collections: an
irreplaceable asset or an
under-managed burden?

One of the key roles of museums, as These observations led to a revision of Museums do not have to stop collecting,
defined in the MA Code of Ethics is to the MA Code of Ethics so that, in but they need to actively manage
‘Safeguard the long-term public interest changes agreed in October 2007, collections. ‘We should free ourselves up
in the collections [which] are a tangible ‘Museums meet their responsibility to to take our own responsibility for active
link between the past, present and future generations’ not by adopting a stewardship of collections rather than
future.’ Indeed, one aspect of strong presumption against disposal, but feeling under the burden of slavish
sustainability is that ‘Neglect of cultural instead ‘by ensuring that collections are acceptance of our predecessors’
capital by allowing heritage to deteriorate, well managed and sustainable.’ It will take decisions which have to be preserved
by failing to sustain cultural values [by not some time to see the practical intact for an indefinable posterity.’56
maintaining] the stock of tangible and implications of this change, but it seems Crucially, this approach is not based on
intangible cultural capital [will] place likely that museums will dispose more practicalities of cost and storage space
cultural systems in jeopardy.’48 actively. ‘Museums whose collections but on a recognition that museum
continue to grow while their existing collections are not an objective record of
Until recently, museums have
collections lack effective management… the world. Rather, they are ‘partial,
approached this responsibility rather
seem not to be meeting the needs of the historically biased accumulations of the
passively, assuming that ‘all museum
present in full because they are not able interests of previous individuals and…
collections should somehow be
to realise the potential of the collections can be legitimately reworked’57. ‘It is not a
preserved for infinity’.49 It has been
they hold and they are compromising the sign of despair but a mark of maturity to
estimated that as much as 70 per cent of
ability of future generations to meet their realise that we hand down not some
museum costs can be attributed to the
needs by passing on these collections to eternal stock of artefacts and sites but,
cost of collecting and safeguarding
them to look after, having added even rather, an ever-changing array of
collections.50 This may be an
more material to them.’55 evanescent relics.’58
overestimate, but museums undoubtedly
spend a significant amount on storing Typically less than 10 per cent of a Q18 Does your museum know what it
and caring for collections to a high museum’s collection is on display. To costs in money and energy to keep
standard so that they will be available to become sustainable museums need to its existing collection? What about
future generations. Museums have become more mindful of why they are the long-term cost of adding to it?
tended to adopt the precautionary keeping the rest. Many museums are
Q19 How could your museum
principle that ‘decisions which may lead striving to make their stored collections
manage its collection more actively?
to irreversible change should be more accessible and useful to today’s
approached with extreme caution and audiences. Some are assessing the Q20 What criteria could help you
from a strongly risk-averse position.’51 Theimportance of their collections and decide what to keep and what to
MA Code of Ethics and the accreditation making active decisions about what dispose of?
scheme used to urge ‘a strong should be retained for the long term and
presumption against disposal’. what should be disposed of.
Paradoxically, a museum may find it
However, the flipside of cautious retention
easier to justify the costs of retaining the
of collections is that they grow: ‘the rate
majority of its collection if it thoughtfully
of acquisition far outstrips that of
disposes of a small part of it, rather than
disposal.’52 As Museums Australia says,
unthinkingly insisting on retaining
collections ‘may become a future liability
everything.
if we fail to collect, conserve and
document with our long-term liabilities in
mind.’53 Collections for the Future
concluded: ‘While disposing of an object
always constitutes some kind of lost
opportunity for future generations, so
does its retention. The burden of caring
for unwanted and unusable collections
will tie our successors’ hands just as
much as the loss of something they might
have valued.’54

15
7 Working sustainably:
staff, skills and knowledge

Earlier sections of this paper have looked Too often collections-related knowledge
at resources such as money, energy and exists only in the heads of individuals and
collections. A further essential resource is so it leaves at the same time as the
staff and the skills and knowledge that individual. The Monument Fellowships
they embody. To thrive sustainably being piloted by the MA are allowing a
museums must have access to all the few individuals to pass on their
skills and knowledge they need. They knowledge to their former employer, but
need to become better at using the skills museums need to be far more systematic
and knowledge of paid and voluntary in succession planning - and managing
staff and members of governing-bodies. collections-related knowledge in
Sustainability will also be improved if general.59 Often the knowledge contained
museums get better at recognising the in an exhibition disappears when the
transferability of skills from other types of exhibition ends. The sector also needs to
organisation and are able to draw on the make collections-related expertise
talents of a diverse range of staff. available to museums without specialist
staff and to train new generations of
Most museums could improve the way
collections specialists.
they nurture and develop staff by, for
example, using appraisal schemes and As essential skills will often be outside
supporting continuing professional individual museums, the sector needs to
development. There is a particular need have effective systems and processes for
to ensure that junior staff develop the sharing information about good practice.
experience, skills and knowledge that Sector bodies are improving the way
they require to progress to management information about the operation of
roles. All staff need to regularly refresh museums is recorded and made
their skills and knowledge. (People accessible through, for example,
working for museums at all levels, but museum development officers, Museum
particularly senior management, need to Practice, Collections Link and a variety of
understand sustainable development.) toolkits. However, people working for
museums do not always seem aware of
Few museums try to anticipate their
best practice and there appears to be a
future requirements for staff. To be
tendency to reinvent the wheel.
sustainable they need to improve
succession planning in areas where skills Q21 How might the museum sector
and knowledge may be in short supply. and its support organisations
Museums also need systems to enable improve systems and processes for
them to retain skills and knowledge when sharing good practice?
individuals leave the organisation.
Q22 How might individual museums,
and the sector, improve the
approach to developing, managing
and sharing collections-related
knowledge?

16
8 Managing growth or going
slow: is there a sustainable
future?

From many points of view, the UK ‘In 20 years we have seen that most To be sustainable museums need to take
museum sector seems in good health. museum expansions improve the visitor a holistic view of their work from
The past generation has seen growth in experience and raise the number of economic, social and environmental
many areas. Expectations are higher, visitors. [However] all increase the cost of points of view. An increasingly common
many museums are bigger and operations more than the increase in approach to this is ‘triple bottom-line
collections continue to grow. There are revenue from visitors.’62 It seems accounting’ in which an organisation
more museums offering more services reasonable to assume that museum reports each year on its social and
for more visitors. Many even have expansions usually increase the energy environmental performance, as well as its
modestly increased funding. Indeed, it is cost per visit, too. Furthermore, financial results. Many museums already
a mark of success that museums live with ‘museums think that they are renewing report their numbers of users – but few
the expectation of growth in so many themselves simply by constructing or use more subtle measures of social
areas of their work. refurbishing a building, whereas in fact an impact. A few organisations report on
old organisation in a new skin is still the their environmental impact. The National
However, some of this apparently
same organisation as previously, only Trust, for example, plans to report each
successful growth may be weakening
more tired than before.’63 year on its use of energy and water and
museums’ sustainability. Museums have
the volume of waste it produces. Having
a tendency to ‘over-trade’. A particular Sustainable development does not
established a reporting mechanism it can
problem in recent decades has been necessarily mean that a museum has to
set targets for environmental
opening new or expanded buildings stop growing (although it might in some
performance as well as financial and
without an accompanying increase in areas), but it does mean that growth has
social performance. Note, again, that it is
revenue funding.60 to be justifiable and carefully planned and
not possible to ‘balance’ or trade off one
managed. But museums are eventually
‘When funding is available it is often a against another, as the environment will
likely to be forced to reduce their carbon
one-off investment linked to a new eventually limit what can be achieved
emissions, which means that a tendency
building – a “poison pill” that leaves socially and economically. Museums will
towards ever-larger energy-hungry
museums with higher future operating also want their suppliers of goods and
buildings will have to be reversed.
costs but no guarantee of future revenue. services to be committed to sustainability
Perhaps any museum extensions should
With certain notable exceptions, the
be designed to not increase the Sustainability suggests we may need to
visitor numbers generated by new
museum’s overall consumption of energy plan for a steadier state. Instead of trying
buildings start to drop off soon after the
and other natural resources? to increase the size of collections,
third year… The increased operating
audiences, services and buildings we
costs of new buildings can injure – or Museums depend on a range of
may need a new focus on excellence and
even kill – a new institution and paralyse resources, including: collections, money,
the quality of what we do. ‘Although
an older one. The Louvre, for example, community support, ideas and
museums often regard attendance as a
was forced to keep over a quarter of its knowledge, staff, buildings and natural
major performance parameter… it is
collections closed to the public due to the resources such as energy and water.
unwise to equate popularity with external
high cost of extra staff following its billion- Museums risk becoming unsustainable if
usefulness or individual enlightenment.’65
dollar expansion in the 1980s.’61 any of their key resources are over
‘The belief in limitless growth should be a
stretched: an increase in any one
cause for serious concern among the
resource cannot compensate for a
many museums that have staked their
shortage of one of the others.64 If
future on attendance figures, architectural
museums are to be sustainable they
vanity and culture as entertainment.’66
need to take a long-term view of all their
resource use.

17
We might aim to communicate more Sustainability might also imply a move ‘Sustainability is not a “goal” to be
deeply with regular visitors, in higher away from blockbuster exhibitions and pursued in a linear way, such that it will be
quality (but no larger) spaces thereby spectacular renewal through dramatic “achieved” after a certain amount of time,
‘generating a slowly growing base of once-in-a-generation redisplays to a but rather it is a path, a new approach and
users and not obsess about getting more more gradual, continual approach to a set of values that have to be constantly
one-off visitors.’67 If we are to retain public change and renewal of displays that is reinforced... We could think of museum
support, it will be crucial to reconcile this designed to encourage repeat visits by collections as ecosystems or habitats,
with the desirability of continuing to local audiences. ‘Many museums have which need managing, developing,
develop new diverse audiences. made a choice, knowingly or sometimes growing, sometimes cutting
unknowingly, to pursue popularity and back to prevent choking.’75
Sustainability might imply a slower pace
increased revenues through high-profile
of change. Museums already move To become sustainable, museums will
exhibitions and architectural
slowly; they are often criticised for it and need to be more willing to adapt to
sensationalism. This strategy is so
some displays are still hopelessly out of change and much more realistic and
consumptive of staff and money that
date. But in many cases slowness might assertive about what they can and
there is often little left to pursue other
be a strength. Slow, thoughtful cannot deliver with available resources –
activities… Blockbuster exhibitions have
development can enhance public trust and clearer about what society actually
certainly demonstrated their ability to
and can mean museums are surer of the wants and needs from them. Sustainable
bring in crowds and revenue, but in ways
ground before moving forwards. Taking museums, and a sustainable museum
much like an addictive substance. The
the long view comes naturally to sector, may require us to revisit many of
impact is fast and undeniable, but quickly
museums (even if long-term planning our assumptions that more is better.
dissolves in the quest for more, and there
doesn’t)! ‘They can be havens that allow
is never enough.’70 There is also an Q23 How could your museum focus
us to slow down from our otherwise
environmental cost: ‘Every six months or more on excellence and less on
fast-paced lives – the pause that
so, a large exhibition will be totally quantity, while still diversifying
refreshes.’68 Some museums might
destroyed and another built in its place. audiences?
helpfully align themselves with the
Numerous skips of reusable materials are
international ‘slow’ movement which is Q24 Might museums – and the
sent to landfill, while new walls are built,
concerned with promoting quality of life, sector as a whole – aim for a ‘steady
often inches from the position of those
protecting the environment and state’ in which visitor numbers are
just removed.’71
promoting a sense of local largely stable and requirements for
distinctiveness, values which chime with For sustainability perhaps ‘we must look funding and natural resources do
many museum aims.69 towards “lightweight”, flexible projects not increase significantly?
that take advantage of the museum’s
Q25 How likely are museums to be
collections, not heavyweight
realistic and assertive about what
blockbusters that disrupt the museum’s
they can and cannot deliver for their
priorities and distort its identity.’72 There
funding?
might be less of a distinction between
‘temporary’ exhibitions and ‘permanent’ Q26 How might your museum
galleries73 and more use of modular, reduce the financial and energy cost
inexpensive and changeable display of each visit?
techniques.74
Q27 What targets might your
A sustainable approach might extend to museum set to ensure it becomes
the museum sector as a whole. A more sustainable?
sustainable museum sector, able to thrive
Q28 Are there ways in which your
on relatively flat natural and financial
museum could grow sustainably?
resources, might be one in which every
time a museum opens or grows, another
closes or shrinks.

18
Acknowledgments

This paper is written by Maurice Davies


and Helen Wilkinson. Contributions have
been made by other MA staff and by
members of MA council and
committees. The work has been
overseen by the MA Ethics Committee:
Vanessa Trevelyan, Hedley Swain, Mike
Pye, Nick Poole, Sandy Nairne, Caroline
McDonald, John Jackson, Melanie
Horton, Dea Birkett and Jane Arthur.
Participants in a roundtable on
sustainability also made contributions:
Sarah Staniforth, May Cassar, Amanda
Lewis, Nick Merriman, Mike Sarna and
Sara Selwood. Others kindly
commenting on drafts include:
Dawn Austwick, Stuart Gillis, Alice
Graham, Robert Janes, Gareth Maeer,
David Martin, Hilary McGowan and
Gaby Porter.

19
Summary of questions
for discussion

Please send your comments by Environmental sustainability Collections


1 September 2008 to sustainability@
Q7 Do you think that collection-care, loan Q18 Does your museum know what it
museumsassociation.org or to
and government-indemnity standards costs in money and energy to keep its
Sustainability Consultation, Museums
should be reviewed or used more flexibly, existing collection? What about the
Association, 24 Calvin Street,
with a view to reducing energy use? long-term cost of adding to it?
London E1 6NW
Q8 How can your museum reduce its Q19 How could your museum manage
Overarching questions energy use? Do you monitor your energy its collection more actively?
use? What difficulties do you anticipate in
Q1 Do you agree that museums need to Q20 What criteria could help you decide
reducing energy use?
think about sustainability? Are there what to keep and what to dispose of?
important aspects of it that we have Q9 How might you design or adapt
missed? museum buildings and exhibitions to Staff, skills and knowledge
reduce your environmental impact?
Q2 What are the main difficulties your Q21 How might the museum sector and
museum faces in becoming more Q10 How might your museum change its support organisations improve systems
sustainable? what it does to reduce the environmental and processes for sharing good practice?
impact made by you and your visitors?
Q3 How can the MA and other bodies Q22 How might individual museums, and
working on behalf of the sector support the sector, improve the approach to
change? Social sustainability developing, managing and sharing
Q11 How does your museum aim to collections-related knowledge?
Principles foster long-term relationships with
audiences and communities? Does this Is there a sustainable future?
Q4 What changes would you suggest to conflict with acting as a visitor attraction?
these draft principles for sustainable Q23 How could your museum focus more
museums? Which are the most Q12 How could your museum be a on excellence and less on quantity, while
important? socially responsible enterprise? still diversifying audiences?
Q13 How might your museum do more to Q24 Might museums – and the sector as
Economic sustainability contribute to and enhance the local a whole – aim for a ‘steady state’ in which
Q5 Do you have examples of museums economy? visitor numbers are largely stable and
doing less, better? Q14 How far might your museum aim to requirements for funding and natural
meet international responsibilities? resources do not increase significantly?
Q6 How might better coordination,
partnerships – and perhaps mergers – Q25 How likely are museums to be
between museums make the sector Sustainability as a museum realistic and assertive about what they can
more economically sustainable? and cannot deliver for their funding?
message
Q15 Do you have examples of museums Q26 How might your museum reduce the
displaying, encouraging debate about, or financial and energy cost of each visit?
researching aspects of sustainability? Q27 What targets might your museum set
Q16 Might museums devote resources to ensure it becomes more sustainable?
and space to encouraging public Q28 Are there ways in which your
understanding of sustainability? If so, is museum could grow sustainably?
this a role for all museums? What could
your museum do?
To respond
Q17 Might museums aim to be Please send your comments by
exemplars of sustainability, leading
1 September 2008 to sustainability@
society and setting the highest museumsassociation.org or to
standards? If so, what might it involve and Sustainability Consultation, Museums
what would help your museum achieve
Association, 24 Calvin Street,
this?
London E1 6NW

20
Footnotes

1 The ‘Brundtland’ definition says: 13 National Trust, Strategic Plan, 2004-7 27 Emlyn H Koster and Stephen H
‘Sustainable development is Baumann, Liberty Science Centre in
14 Rand Corporation, Arts and Culture in
development that meets the needs of the United States: A mission focused
the Metropolis: Strategies for
the present without compromising the on external relevance, in Robert R
Sustainability, 2007, pxviii
ability of future generations to meet Janes and Gerald T Conaty (eds),
their own needs.’ Brundtland Report of 15 James Bradburne, Opinion, Museum Looking Reality in the Eye: Museums
the World Commission on Environment Practice, 39, autumn 2007, p11 and Social Responsibility, University of
and Development, 1987 Calgary Press, 2005, p86
16 David Martin, Green Goals, Museum
2 MA, Ethical Guidelines 4, Access, Practice, 33, spring 2006, p47 28 Sustainable Communities, A Shared
para F3, 1999 Agenda, A Share of the Action: A
17 May Cassar, personal
guide for local authorities, Department
3 Culture Northwest, Culture and the correspondence, February 2008. Also
of Environment Food and Rural Affairs,
Green Agenda, December 2006 see May Cassar, Environmental
2006, p4
Management: Guidelines for
4 Flemmich Webb, Global Warning,
Museums and Galleries, 1995 29 From the Academy for Sustainable
Museums Journal, December 2003,
Communities characterisation of a
pp24-7 18 Under the UK implementation of the
sustainable community
EU Energy Performance of Buildings
5 David Martin, Green Goals, Museum
Directive. See http://www. 30 Glenn C Sutter and Douglas Worts,
Practice, 33, spring 2006, p46. Also
communities. Negotiating a Sustainable Path:
see May Cassar, and David Martin,
gov.uk/planningandbuilding/ Museums as Societal Therapy, in
Update on environment: the route to
theenvironment/energyperformance/ Robert R Janes and Gerald C Conaty
sustainability, Museum Practice, 12, vol
certificates/displayenergycertificates/ (eds), Looking Reality in the Eye:
4 no 3, 1999 pp58-85
Museums and Social Responsibility,
19 For advice see Museum Practice, 33,
6 Glenn C Sutter, Thinking Like a System: University of Calgary Press, 2005,
spring 2006, pp54-55. Also see May
Are Museums up to the Challenge? pp146-7
Cassar and David Martin, Update on
Museums and Social Issues, vol 1, no
environment: the route to 31 Hugues de Varine, Ecomuseology and
2, 2006, p204
sustainability, Museum Practice, 12, Sustainable Development, Museums
7 Felicity Heywood, Social Security, vol 4 no 3, 1999, pp58-85 and Social Issues, vol 1, no 2, fall
Museums Journal, October 2007, 2006, p230
20 DCMS/V&A Funding Agreement
pp38-9
2005-8, April 2006, p9 32 Terry Link, Models of Sustainability:
8 Scarborough Museums Trust has a Museums, Citizenship and Common
21 www.nmm.ac.uk/server/show/
30-year index-linked funding agreement Wealth, Museums Social Issues, vol 1,
ConWebDoc.21497
with Scarborough Borough Council; see no 2, fall 2006, p181-3
Museums Journal, February 2008, p13 22 For advice see Museum Practice, 33,
33 Alice Graham, Exhibitions going
spring 2006, p52
9 Adrian Ellis, Mission, Models, Money: Green, engage no 21, 2008, p57
background note, 28 June 2004. 23 For more advice see Museum Practice
34 Terry Link, Models of Sustainability:
Available at: www. issues 12 and 33 and www.
Museums, Citizenship and Common
missionmodelsmoney.org.uk greenexhibits.org
Wealth, Museums Social Issues, vol 1,
10 Dawn Austwick, banner quote on 24 Douglas Worts, Fostering a Culture of no 2, fall 2006, p182
Mission, Models, Money website: Sustainability, Museums and Social
35 Museum Practice, 33, spring 2006,
www.missionmodelsmoney.org.uk Issues, vol 1 no 2 fall 2006, p165
p61
11 James Bradburne, Opinion, Museum 25 James Bradburne, Opinion, Museum
36 Richard J Hebda, Museums, Climate
Practice, 39, autumn 2007, p11 Practice, 39, autumn 2007, p11
Change and Sustainability, Museum
12 James Bradburne, Opinion, Museum 26 Robert Janes, personal Management and Curatorship, vol 22,
Practice, 39, autumn 2007, p11 correspondence, December 2007 no 4, December 2007, pp334-5

21
37 See, for example, Richard J Hebda, 49 Nick Merriman, A Sustainable Future 58 David Lowenthal, Stewarding the Past
Museums, Climate Change and for Collections, paper to MA in a Perplexing Present in E Avrami, R
Sustainability, Museum Management conference, 2006, p1. Also see www. Mason & M de la Torre (eds.), Values
and Curatorship, vol 22, no 4, cloreleadership.org/Nick%20Merrima and Heritage Conservation, Getty
December 2007, pp330 n%20Research.doc and Nick Conservation Institute Research
Merriman, Museum Collections and Report, 2000, p20 (cited by Nick
38 Rural Museums Network, Turning
Sustainability, Cultural Trends, vol 17 Merriman)
Green, brief for consultant, nd (?2007)
no 1, March 2008, pp3-24
59 S ee www.museumsassociation.
39 Estelle Morris, Foreword to DCMS
50 ‘Direct and indirect operating costs org/monument
Sustainable Development Strategy,
associated with collections [including
2004, p3 60 Adrian Babbidge: UK Museums Safe
research and security] account for
and Sound, Cultural Trends, issue 37
40 DCMS Sustainable Development two-thirds of the costs of museums.’
(2000), pp1-37
Strategy, Sector Appendix: Museums, Adding in cost of acquisitions (average
Libraries and Archives, 2004 2.5 per cent) brings this up to almost 61 James Bradburne, Opinion, Museum
70 per cent. NB this is all collections Practice, 39, autumn 2007, p11
41 Natural History Museum, Position
costs, not stored collections alone.
Statement on Climate Change, nd 62 Gail Lord, Museums and
Barry Lord, Gail Dexter Lord, John
(?2007) Sustainability: Economy, Culture and
Nicks, The Cost of Collecting, 1989,
Community, nd, conference paper
42 Hugues de Varine, Ecomuseology and pxxiii
available at: www.lord.ca/Media/
Sustainable Development, Museums
51 David Throsby, ‘Cultural Sustainability’ Artcl_MSustainability-
and Social Issues, vol 1, no 2, fall
in A Handbook of Cultural Economics, EconomyCultureComm-GL-Irish.pdf
2006, pp226-7
ed Ruth Towse, 2003, p185
63 May Cassar, personal
43 Museums Australia, Museums and
52 Nick Merriman, A Sustainable Future correspondence, February 2008
Sustainability, 2003
for Collections, paper to MA
64 Gail Lord, Museums and
44 Culture Northwest, Culture and the conference, 2006, p3. Also see www.
Sustainability: Economy, Culture and
Green Agenda, December 2006 cloreleadership.org/Nick%20Merrima
Community, nd, conference paper
n%20Research.doc and Nick
45 Glenn C Sutter and Douglas Worts, available at: www.lord.ca/Media/
Merriman, Museum Collections and
Negotiating a Sustainable Path: Artcl_MSustainability-
Sustainability, Cultural Trends, vol 17
Museums as Societal Therapy, in EconomyCultureComm-GL-Irish.pdf
no 1, March 2008, pp3-24
Robert R Janes and Gerald C Conaty
65 Emlyn H Koster and Stephen H
(eds), Looking Reality in the Eye: 53 Museums Australia, Museums and
Baumann, Liberty Science Centre in
Museums and Social Responsibility, Sustainability, 2003
the United States: A mission focused
University of Calgary Press, 2005,
54 MA, Collections for the Future, 2005, on External Relevance, in Robert R
pp146-7
p24 Janes and Gerald T Conaty (eds),
46 J Hebda, Museums, Climate Change Looking Reality in the Eye: Museums
55 Nick Merriman, A Sustainable Future
and Sustainability, Museum and Social Responsibility, University of
for Collections, paper to MA
Management and Curatorship, vol 22, Calgary Press, 2005, p107-8
conference 2006, p4
no 4, December 2007, pp335
66 Robert R Janes, Museums,
56 Nick Merriman, A Sustainable Future
47 Flemmich Webb, Built with Care, Corporatism and the Civil Society,
for Collections, paper to MA
Museum Practice, 30, summer 2005, Curator, vol 50 no 2, April 2007, p222
conference 2006, p11
p36
67 James Bradburne, Opinion, Museum
57 Nick Merriman, A Sustainable Future
48 David Throsby, ‘Cultural Sustainability’ Practice, 39, autumn 2007, p11
for Collections, paper to MA
in A Handbook of Cultural Economics,
conference 2006, p1 68 Terry Link, Models of Sustainability:
ed Ruth Towse, 2003, p186
Museums, Citizenship and Common
Wealth, Museums Social Issues, vol 1,
no 2, fall 2006, p181

22
69 The Cittaslow initiative (from the Italian
for slow city or town) already has four
member towns in the UK. Of course,
more museums are based in urban
environments than in the kind of rural
market towns that are likely to become
members of Cittaslow itself.
70 Robert R Janes and Gerald T Conaty
(eds), introduction to Looking Reality in
the Eye: Museums and Social
Responsibility, University of Calgary
Press, 2005, pp8-9
71 Alice Graham, Exhibitions going
Green, engage, no 21, 2008, p57
72 James Bradburne, Opinion, Museum
Practice, 39, autumn 2007, p11
73 Hilary McGowan, personal
correspondence, February 2008
74 Robert Janes, personal
correspondence, February 2008
75 Nick Merriman, A Sustainable Future
for Collections, paper to MA
conference 2006, p4 and p11. Also
see www.cloreleadership.org/Nick%2
0Merriman%20Research.doc and
Nick Merriman, Museum Collections
and Sustainability, Cultural Trends,
vol 17, no1, March 2008, pp3-24

23

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