Manage ICT Project Quality

Reliability – Enduring and consistent performance in real world conditions. E.g. a drum designed to
maintain its sound for at least 150, 000 strikes.

Consistency – The requirement that units be the same or that units be internally consistent. E.g.
Apples that are mostly with the same size with similar appearance and taste.

Availability – The availability of a service. E.g. a requirement for a software service to be up 99.99%
of the time.

Usability – Requirements related to ease of use such as a can of coffee that is easy for everyone to
open and reseal.

Customer Experience – Requirements that make a product or service more pleasing to customers.
E.g. the requirement that coffee smell good when you first open the can.

Look & Feel – the look and feel of products and services such as the aesthetics of a mobile device.

Environments – The quality of environments such as the interior design of a hotel lobby.

Customer Service - Customer service requirements such as the practice of greeting guests of a hotel
by all staff in common areas such as hallways.

Performance – Performance requirements such as the responsiveness and speed of a user interface.

Maintainability – Requirements that things be easy to maintain and fix. E.g. a mobile device with
elements that can be swapped in and out by users to upgrade or replace things.

Materials & Ingredients – Specifications of material and ingredient quality such as the requirement
that coffee to be organic coffee of a particular brand

Reference: https://simplicable.com/new/quality-requirements

Examples of Quality Requirements