Bettina Anne (11/4/2019, 10:04:19 AM): Welcome to Yahoo Support.

My name is Bettina
Anne. Can you please confirm the Yahoo email address you need assistance with?
Me (11/4/2019, 10:04:35 AM): mrhilbert2007@yahoo.com
Bettina Anne (11/4/2019, 10:04:41 AM): Thank you! Can I also have your full name
please so I can address you properly as well as your best contact email address
where I can email you in case we get disconnected?
Me (11/4/2019, 10:05:22 AM): Mark Richard Hilbert (Rossetti)
mrhilbert2005@yahoo.com or mark.r.rossetti@bc.edu pop email thing ...
Bettina Anne (11/4/2019, 10:05:26 AM): Nice to meet you on the line, Mark! And
thanks for providing that email address.
Me (11/4/2019, 10:05:35 AM): Okay.
Bettina Anne (11/4/2019, 10:05:38 AM): Upon checking here, it appears that you are
having an issue confirming a phone number. Correct?
Me (11/4/2019, 10:05:57 AM): Can't confirm phone number: 6305973814.
Bettina Anne (11/4/2019, 10:06:29 AM): I'm glad that you contacted us immediately
with regards to your issue confirming the phone number on your account. No worries,
I'll make sure to exhaust all my tools to help you sort this out. By the way, can I
have your best contact email address where I can email you in case we get
disconnected?
Bettina Anne (11/4/2019, 10:06:40 AM): Oh, my bad. I already asked for that.
Me (11/4/2019, 10:06:54 AM): Yes.
Bettina Anne (11/4/2019, 10:07:00 AM): If I may ask, are you being prompted to any
error message whenever you attempt to confirm the number?
Me (11/4/2019, 10:07:51 AM): Registration Number / Date: TXu002139847 / 2019-03-
11 Yes. Not an error, though, blocked. Does not accept.
Bettina Anne (11/4/2019, 10:08:07 AM): May I also ask how are you trying to confirm
it and what actions are leading you to the failure of confirming the number?
Me (11/4/2019, 10:08:40 AM): Prompts. And refers blocked. States: confirm and one
may not confirm. Clicking ...
Bettina Anne (11/4/2019, 10:09:16 AM): So just to clarify, you are trying to sign
in and you are being asked to confirm the number. Correct? If not, please feel free
to give details how are you trying to confirm the number.
Me (11/4/2019, 10:09:55 AM): No. Security protection measures, confirm
periodically, can't confirm new and updated phone number. ...
Me (11/4/2019, 10:10:12 AM): Attempt to lock me out of the account
theoretically ...
Bettina Anne (11/4/2019, 10:10:38 AM): Thanks for letting me know that. I see that
you have a mobile/landline phone number or alternate email address on file. I can
send a code to either of them and have you read it back to me to verify your
account. Can you please confirm the mobile/landline phone number or alternate email
address you’d like to use so I can try to confirm it from here?
Me (11/4/2019, 10:11:31 AM): Phone Number: 6305973814.
Me (11/4/2019, 10:11:44 AM): Basic update thing ... Blocked.
Bettina Anne (11/4/2019, 10:11:45 AM): Let me try to send a code on it.
Me (11/4/2019, 10:12:31 AM): Waiting ...
Me (11/4/2019, 10:12:58 AM): Seventeen accounts ... Updated for a few of them and
then blocked appeared.
Bettina Anne (11/4/2019, 10:13:19 AM): Unfortunately, the system can no longer send
a code on it but only within 24 hours for security purposes. This is the only
reason why you cannot get a code on it to verify it. Trust that this doesn't mean
that it's blocked the number. This is just one of the system's security measures to
secure the account. After 24 hours, you will be able to receive a code on it to
verify or confirm it.
Me (11/4/2019, 10:14:03 AM): Within 24 hours ... Immediate.
Me (11/4/2019, 10:15:20 AM): One receives messages of security and so on, and I
decided to update the security access information for the 17 email accounts and
after, oh, four of them it showed-up blocked.
Bettina Anne (11/4/2019, 10:15:52 AM): I apologize for the inconvenience and if it
takes 24 hours before it can send a code on it again. This is for security purposes
to prevent anyone from accessing an account through a code being sent to one's
phone numbers. As soon as the 24-hour hold on sending a code on that number has
been lifted, you can confirm the number again by receiving a code on it. Again,
it's not a permanent block. It's just a temporary hold that is implemented on all
accounts not just on this specific account as security measure. I appreciate your
understanding.
Me (11/4/2019, 10:16:30 AM): Okay. Maybe, wait on the stipulation.
Me (11/4/2019, 10:16:58 AM): It occurs after second request, though, not the
fourth.
Bettina Anne (11/4/2019, 10:18:24 AM): Well, the system may have detected that an
attempt to send a code has been made 5 times or more but we really do not have the
exact count on how the system will temporary put a hold on it. Again, this will be
lifted and this is only for security measures. There are no intentions on blocking
your number or your account from confirming a phone number.
Me (11/4/2019, 10:18:59 AM): No. Blocked is odd. It does not block the email
address request from Boston College, and such.
Me (11/4/2019, 10:19:56 AM): My accounts attach to Boston College and the Copyright
Office LOC US for example and some things work and other things do not.
Me (11/4/2019, 10:21:31 AM): Hold a Copyright Office entry, pretty much everything
you do, if it is relevant runs through a daily accounting at the Copyight Office
LOC US. Sylvester Simpkins<ssim@copyright.gov> e.g., ... Odd. Email okay, phone
number not so okay and I do not wish to be locked out of accounts without recourse.

Bettina Anne (11/4/2019, 10:22:00 AM): Unfortunately, as much as I'd love to lift
this hold manually on my end, the system doesn't give such options because it
manually puts this to secure the account. You can just wait for 24 hours until the
system can send a code on it again. I really am sorry but I do not have an option
to speed this up because this is one way of securing the accounts we have on our
end. In case you get locked out, you can recover the account on the alternate email
address you added on the account. Aside from this, is there anything else I can
help you with?
Me (11/4/2019, 10:22:42 AM): Not at this juncture. Your assistance was great
though.
Bettina Anne (11/4/2019, 10:23:10 AM): I appreciate that. It was great speaking
with you and hearing your feedback about this. By the way if you don't mind, you
will receive a survey via email with regards to the service you received today and
anything from you will be greatly appreciated.
Me (11/4/2019, 10:23:39 AM): Great! Pleasant Thanksgiving, unless something is
amiss, again.
Bettina Anne (11/4/2019, 10:24:03 AM): Advance Happy Thanksgiving! I hope
everything runs smoothly from your end! If that was everything, you can end the
chat now to close the chat session. Again, this is Bettina. Thanks again for
contacting Yahoo Customer Care. Have a great rest of your day, Mark.