Search   Upload  EN   

Learn more about

Scribd 
2.0KDownload
views Now
11  2 1 of 70 RELATED
 TITLES  Search document 
Membership
The Role of Effective Communication
in Resolving Conflict (A 
 Home
Uploaded by aduganaw on Mar 15, 2017

 Saved
the role of communication Full description
MRR 2 Decision on SAJE Macomb County April
    MIGUEL MOLAT… Friend of the… Chan
Saved Embed Share Print
 Bestsellers

 Books Download Now 1 of 70    Search document 

 Audiobooks
 

 Snapshots

WOLKITE UNIVERSITY
Related titles


COLLEGEOFBUSI
NESS AND ECONOMI
CS

DEPARTMENT OFMANAGEMENT

MRR 2 Decision on SAJE Macomb County April 09 D&G 2015 Hopstaken Function Cheat onTheRussians
MIGUEL MOLAT… Friend of the… Changes Catalog Sheet

THEROLEOFEFFECTI
VECOMMUNI
CATI
ON I
N RESOLVI
NG

CONFLI
CT (
A CASE STUDY ON WOLKI
TE MUNI
CIPALI
TY)

 A RESEARCH PROPOSALSUBMI
TTED I
N PARTI
ALFULFI
LMENTOF

THE REQUI
REMENTS FOR BACHELOR OF ARTS DEGREE I
N

MANAGEMENT

SUBMI
TTED BY:MAMARU BELACHEW

 ADVI
SOR:
KASSAYENSH GUTEMA(
MBA)
.

I
D.NO .
129/
06

January,
2009 E.
C

WOLKI
TE ETHI
OPI
A

 ABSTRACT

Effe
cti
vec
ommuni
cat
ioni
sac
ruc
iale
leme
nti
nourl
ivesandi
tist
hebas
isf
ort
he

or
gani
zat
ional obj
ect
ive ac
hievement
. Mor
eover
, as i
tis known qual
it
y of

communi
cat
ion hasa di
recti
mpacton t
he qual
it
y ofr
elat
ionshi
p.Thi
sis why

e
ffec
tiv
eco
mmuni
cat
ioni
scr
uci
al.Thege
ner
alo
bje
cti
veoft
hiss
tudyi
stoas
sess

t
he r
ole ofeffect
ive communi
cat
ion i
n confli
ctr
esol
uti
on pr
ocess i
n wol
kit
e

muni
cipal
it
y.

Bot
hpr
imar
yandsec
ondar
ydat
aar
eobt
ainandusef
rom t
opmanagerandt
he

non- manager
ial empl
oyees of muni
cipal
it
y by i
nter
view and quest
ionnai
re

met
hodsofdat
acol
lect
ion.Thesecondar
y dat
aiscol
lectbyr
evi
ewi
ngr
ecor
ds,

 j
our
nal
sandbr
ochur
esoft
hemuni
cipal
it
y.

Thest
udyhasusecensussampl
ingt
echni
quet
hati
sa goodway t
ogi
veequal

c
hancef
oral
ldepar
tment
alempl
oyeeswhohasdi
ffer
entr
esponses.Toanal
yze

t
hefindi
ngso
fthes
tudyandt
hec
oll
ectdat
aqual
it
ati
veanal
ysi
sme
tho
disus
e.

Basedont
hefindi
ngsoft
hest
udy,wor
koverl
oad,communi
cat
iongapt
oresol
ve

confli
ct,l
ess at
tent
ion gi
ven by managementf
ordi
scussi
on,l
ess r
esponse of

managementf
orempl
oyees’gr
ievances,l
ess cont
ribut
ion ofcommuni
cat
ion on

confli
ctr
esol
uti
onpr
ocess,anddi
ffer
encei
nat
ti
tudet
owar
dscommuni
cat
ionar
e

t
he maj
orpr
obl
ems t
hataffectcommuni
cat
ion nott
o ac
hieve i
ts goal(
confli
ct

r
esol
uti
on)
.

Fi
nal
ly,t
he st
udentr
esear
cherr
eco
mmend t
hatmanagementshal
lunder
stand

t
he sour
ceofconfli
ct,st
imul
atef
unct
ionalconfli
ct,and pr
eventdysf
unct
ional

confli
ct,gi
ving at
tent
ion f
ordi
scussi
on by management
,suffici
entr
esponse of

managementf
orempl
oyees’gr
ievance,usi
ngeffect
ivecommuni
cat
ion t
oresol
ve

c
onfli
ctande
nco
urag
inge
mpl
oye
es’po
sit
iveat
ti
tudeofc
ommuni
cat
iont
ore
sol
ve

c
onfli
ctc
anbes
olut
ionst
ore
sol
vet
heabo
ve-
ment
ione
dpr
obl
ems
.

I
I

 TABLE OFCONTENTS

PAGE
Abstract........................................................................................................................I
CHAPTER ONE
1.I
ntroduction...
...
..
..
....
...
. .
..
..
...
...
...
..
....
..
...
...
...
..
...
...
...
..
...
...
..
...
...
...
...
..
1
  1. 1.Backgroundoft hes tudy...
...
...
...
...
..
...
...
...
..
...
...
...
..
...
...
...
..
...
...
1
  1. 2.Backgroundoft heor ganization...
..
...
...
..
...
...
..
...
...
..
...
...
...
..
...
...
3
  1. 3.Statementoft hepr oblem. .
...
....
..
...
...
..
...
...
..
...
...
...
..
...
...
...
...
..
...
5
  1. 4.Objectiveofthes tudy....
..
...
...
...
...
..
...
...
..
...
...
..
...
...
...
...
..
...
...
..
...
7
  1.4.1.Ge ne ralobjectiv
e. .
..
...
...
..
...
...
..
..
...
...
...
...
..
...
...
..
...
...
7
  1.4.2.Spe cificobj ecti
ve....
..
...
...
..
...
...
..
...
...
..
....
..
...
...
..
...
...
7
  1.5.Significanc eoft hes tudy. .
..
...
...
...
...
..
...
...
..
...
...
..
...
...
..
...
...
..
...
...
..
8
  1.6.li
mi t
ationoft hes tudy…………………………………………………. .
9
  1.7.Scopeoft hes t
udy. .
..
...
...
..
...
...
...
...
..
...
...
..
...
...
..
...
...
...
...
..
...
...
..
...
9
  1.8.Organi z
at i
onoft hes tudy...
...
...
...
...
..
...
...
...
..
...
...
...
...
..
...
...
...
..
...
10

CHAPTER TWO
2.Revi
ew ofr
elat
edl
it
erat
ure.
...
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
..
11

You're reading a preview 

Unlock full access (pages 4-18) by

uploading documents or with a
30 Day Free Trial
Continue for Free

 2.1.Defini ti
onofc ommuni cation……
…………………………………………. ...
11
 2.2.Impor tanceofc ommuni cation……
…………………………………………. .11
 2.3.Typesofc ommuni cat i
on……
………………………………………………. ..
.14
 2.4.Factorst hataffec tcommuni cation……
……………………………………. 16
 2.5.Funct i
onofcommuni cat i
on……
……………………………………………. .19
 2.6.Defini ti
onofc onfli ct………………………………………………………. 20
 2.7.Typesofc onflictwi thinor gani zati
on……
…………………………………. 20
 2.8.Effectofconfli cti nor gani zation……
………………………………………. .22
 2.9.Causeofconfli ctinor ganizat i
on……
………………………………………. 23
 2.10.Confli ctmanag eme ntandr esolutiont echni ques…………………27
 2.11.Roleofeffec tivecommmmuni cationi nr es olvingconfli ct……………. 27
CHA
HAPTETHRE REE
3.Methodology. .
..
..
....
....
......
....
...
....
.....
..
..
.....
....
...
. ..
...
. .
..
...
...
..
...
...
..
...
.…32
  3.1.Studyar ea…………………………………………………………………. 32
  3.2.Sour ceandt ypesofdat a...
.....
...
..
.....
....
...
. ..
..
.....
..
...
...
..
...
...
...
.…32
…3
  3.3.Me thodsofd You're
at ac ollReading
ection. .
..a.
..Preview
..
..
.....
....
...
. ..
..
.....
...
..
...
...
..
...
...
.…32
…3
  3.4 Sampl i
ngs izeandpopul ation……
…………………………………………. 32
Upload your documents to download.
  3.5.Sampl i
ngt echni ques. .
...
....
....
...
...
..
. ..
....
...
. ..
..
.. .
..
...
..
...
...
..
...
...
.…33
…3
  3.6.Dat apr ocessingandAna OR
l
ys i
s…………………………………………. 33
  3.7.Dat apr esentat i
onandI nt erpretati
on. . .
...
. .
...
.....
..
...
...
..
...
...
..
..…33
Become a Scribd member for full access. Your
first 30 days are free.

Continue for Free

CHA
HAPTER I
NTRODUCTI
ON  
1.
1BACKGR
GROU
OUND OF STUDY

Comm
mmuni
cat
ion i
sthe pr
oces
s of shari
ng i
deas
,inf
ormat
ion and

mes
sag
eswi
th ot
her
s.Themo
mostbasi
ccomm
mmuni
cat
ion me
thodst
hatar
e

known t
o man ar
e spe
ech and non-
ver
bale
xpr
essi
ons suc
h as f
aci
al

expr
essi
ons and body l
anguage
.Apartf
rom t
hes
e basi
c me
thods of

comm
mmuni
cat
ion, t
her
e ar
e ot
her me
thods of comm
mmuni
cat
ion. These

me
thods began t
oinv
olv
eand become
mecomp
mpl
ex(
I.
von Gl
ion,mar
yAnn

 youngandSt
evenL.
McShane;1976)
.

Effect
ive/ Good comm
mmuni
cat
ion usual
lyr
equi
res a t
wo-
way flow of

i
nforma
mat
ion r
athert
han si
mpl
ydel
ive
ringmess
ageswor
k on cr
eat
inga

flow ofmes
sageandf
eedback.A Senderc
onve
ysame
message
,andr
ecei
ver

r
espondswi
thf
eedbackandper
hapsanew mes
sage(
Cul
li
nan;1996)

Poorori
naccur
atecomm
mmuni
cat
ion can l
ead t
oconfli
ctand negat
ivi
tyi
n

t
heworkpl
ace.I
tcan evenl
eadt
othecancel
lat
ionofdealort
hel
ossof

good wi
ll
.Howev
erYou're
,int hiReading
s comp
mpetai
tPreview
i
ve envi
ronment busi
ness cannot

affor
dsuchl Upload
osses(Culliyour
nan; documents
1996) to download.

OR
Confli
cti
sa processai
Become n whi
Scribdch onep
member art
for yp
full erceive
access. st
Yourhati
tsi
nter
est
sar
e

 bei
ngopposeornegat
ivfirst
elya 30
ffe days
ctbare
yafree.
not herpar
ty.Thi
smaybea mi
ld

di
sagr
eeme
mentbet
ween twopeopl er egar dingt
heBes
tchoi
cei
n deci
sion
Continue for Free
(
MaryAnnandSt evenL.
MC Shane;1976) .

On t
he ot
her hand, c
onfli
cti
s a di
sagr
eement ofi
deas bet
wee
n and

amo
mong peopl
es.Confli
ct has bot
h des
truct
ive and const
rict
ive si
des.

Dest
ruct
iveconfli
ctcanbesol
veasi
toccur
s,ot
herswi
sei
tisachal
lenge

t
othe gr
owt
h of any or
gani
zat
ion. Const
rict
ive confli
ct can i
ncr
ease

i
nnovat
ion and cr
eat
ivi
ty.Comm
mmuni
cat
ion i
n moder
n hi
storyhasmany

i
mport
ant act
ivi
ti
es. Among t
hese, i
t has a gr
eat r
olei
n r
esol
ving

dest
ruct
iveconfli
ctandi
ncr
easi
ngconst
ruct
iveconfli
ct.

You're reading a preview 

Unlock full access (pages 22-70)

by uploading documents or with
a 30 Day Free Trial
Continue for Free

Reward Your Curiosity

Everything you want to read.
Anytime. Anywhere. Any device.

Read Free For 30 Days

No Commitment. Cancel anytime.

Share this document

    

Related Interests

Conflict (Process) Mediation Communication Negotiation Motivation

Documents Similar To The Role of Effective Communication in Resolving Conflict (A

MRR 2 Decision on SAJE Macomb County April 09 D&G Changes 2015 Hopstaken
UPLOADED BY MIGUEL MOLATO et… Friend of the Court… UPLOADED BY Catalog
Geojanni Pangibitan UPLOADED BY UPLOADED BY RachelDulson UPLOADED BY
Ateneo Student Ju… DougDante Loek Hopstaken

More From aduganaw

Assin 6.pdf DESIGN-AND- DESIGN-AND- dd.txt

UPLOADED BY UPLOADED BY IMPLEMENTATION-… IMPLEMENTATION-… UPLOADED BY
aduganaw aduganaw UPLOADED BY UPLOADED BY aduganaw
aduganaw aduganaw

ABOUT SUPPORT LEGAL

   
About Scribd Help / FAQ Terms

Press Accessibility Privacy

Our blog Purchase help Copyright

Join our team! AdChoices

Contact Us Publishers

Invite Friends

Gi s

Copyright © 2019 Scribd Inc. . Browse Books . Site Directory . Site Language: English