IATA - Foundation In

Travel & Tourism Diploma

Course Description Highlights

IATA Examination Schedule 2016 - 2017

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 IATA - Foundation In Travel & Tourism Diploma

Course Description Highlights

The Travel & Tourism Industry & The Travel Professionals:

• The Role of The Travel Industry Professional & Tourism Business
• Business Activities That Generate income
• The 5 A’s Essential To A Successful Destination
• Business Requirements & Commercial Skills
• Types of Employment In The Travel & Tourism industry
• Characteristics, Attributes & Skills
• Major International Travel & Tourism Organizations
• Regional & National Travel &Tourism Organizations
• Responsible Travel & Tourism

Geography In Travel Planning

• Marketing & Selling Travel With Geography
• Understanding & Reading Maps]
• Three-Letter City Codes
• Planning Travel Itineraries
• World Time Zones & Elapsed Travel Times
• Local Currencies Around The Worlds
• Modes of Transport Around The World

Travel Facilities
• Travel Documents
• Healthy & Preventative Measures For Travelers
• Taxes, Customs & Currencies
• Travel Insurance
• Auxiliary Services & Information Supplied By Travel Agents
• The Travel Information Manual (TIM)

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 IATA - Foundation In Travel & Tourism Diploma

Air Transport Essentials

• Industry, Codes, Terminology & Definitions
• Flight Schedules
• Airline Products & Services Important To Passengers
• The Airport & The Flight
• Ancillary Services & Baggage Allowance
• International Air Transportation Regulations

Land Transport: Introduction to Rail Products

• Rail Products Around The World
• The Timetable
• The Train Journey
• The Timetable Revisited
• Using The Internet
• Special Terms For Tourists

Land Transport: Car & Camper

• The Car Rental Industry
• The Car Rental Procedures
• Hints For Your Clients Route
• Camper Van Rentals

Hotel Products & Services

• Know Your Market
• Hotel Products
• The Language of Accommodation
• Sources of Hotel Payment
• Hotel Room Rates
• Hotel Reservations & Payments
• Hotel Terms & Conditions

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 IATA - Foundation In Travel & Tourism Diploma
Water Transport
• History & Types of Maritime Services
• Cruising: A Growth Industry
• Cruises
• Structure of Cruises Industry
• Cruise Product Features
• Cruise Products Benefits
Serving The Travel Customers
• Customer Service In The Travel industry
• Communicating With Customers
• Customer Service & Technology
• Winning Customer Loyalty
• Handling Difficult Customers
• Coping With Work Stress

Fundamentals In Air Fares & Ticketing

• Passenger Air Tariff (PAT)
• IATA Geography & Global Indicators
• The Journey
• Fare Selection
• Currency Rules
• Specified Routings
• OW Through Fare Construction
• Round Trip & Circle Trip Fare Construction
• Ticketing
• Credit Cards
• Taxes, Fees & Charges
• Children & Infant Passengers
• Special or Promotion Fares
• Consolidator & Net Fares
• Billing & Settlement Plan (BSP)

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 IATA - Foundation In Travel & Tourism Diploma
Tour Packages
• Types of Tours & Tour Components
• Tour Brochures & Price Quotations
• Reservation & Counting Procedures
• Tour Booking Conditions & Limitation of Liability

Amadeus Basic Course Which Includes:

Operate in The Amadeus Selling Platform Environment / Introduction To All Smart Tabs (Hotel,
Car, Customer Profiles)/ Display / General Information In The Amadeus Information System/
Display Airline Availability, Schedules & Timetables / Book, Waitlist and Cancel Airline Reservation
/ Construct A Passenger A Name Record / Retrieve & Modify Passenger Name Record Information
/ Issue itineraries / Amadeus Online Tools (Checkmytrip & E-Power)

Job Enhancement For Better Employment Course Which Include:

Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/
Preparing Your CV/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications
& Programs

Recommendations With Contracted Travel Agents In Jordan & The Region For
Employment

End OF Diploma Certifications & Accreditations

• IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of
Examination Fee)
• Jordan Ministry of Labour
• Amadeus Global Distribution System (G.D.S)
• Petra Travel & Tourism Institute

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 IATA - Foundation In Travel & Tourism Diploma

Pre-requisite:
• Secondary / High School Leaving Certificate / Diploma
• Basic Math Skills
• Good English Language Skills

Course Duration:
• 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break

Course Delivery Methodology:

• Class Room With Educator Lead Education & Training

Important Note
• Above IATA – Foundation in Travel & Tourism Diploma Entitle Students & Trainees to Advanced
Their Academic & Training for Future IATA Courses & Diplomas

Course Language
• English & Arabic

Course Examination Language

• English

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 IATA Examination Schedule
2016 – 2017 / Jordan

Course Exam
Exam Course Location Enrolment Registration Exam Week Results
Session Name
Deadline Deadline
September Jordan Sep 1
May 31 - 2016 Jul 14 - 2016 Oct 13 - 2016
IATA – Foundation in Travel & Tourism

2016 Sep 8

December Dec 1
Jordan Sep 15 - 2016 Oct 13 - 2016 Jan 19 - 2016
2016 Dec 8

March Mar 1
Jordan Dec 1 - 2016 Jan 5 - 2017 Apr 13 - 2017
Diploma

2017 Mar 8

June Jun 1
2017 Jordan Feb 28 - 2017 Apr 13 - 2017 Jul 13 - 2017
Jun 8

September Sep 1
Jordan May 31 - 2017 Jul 13 - 2017 Oct 12 - 2017
2017 Sep 8

December Dec 1
Jordan Sep 15 - 2017 Oct 12 - 2017 Jan 18 - 2018
2017 Dec 8

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