INSPECTION REPORT

Patient Name Mr.Sundar Rajan POT 1869

Staff Name Jebastin and Marshal (24 hrs RN Service)
Clinical Manager Bruce Vinu taken over by Renuga
Date 9th April

Case Details (Diagnosis: CVA)More than five years, This patient is getting service from us ,so far the client is
perfect with their payment too, Client said Some issues to the Assistant manager and he
intimated to quality manager, So we planned to meet the client and patient. They had given
appointment on 9th April 2019. City head, Quality manager, assistant manager and client
Coordinator met them. Client explained about their issues and have listed below.

Issues
1. Client have Hypothesis regarding medications that
staff is not giving proper medications like skipping the manager and stick into their Patient’s
tablets, Stock detected in monthly tablet strip.
2. Staff is not maintaining a personal hygiene and
usage of client’s belongings.
3. Staff does not maintaining proper body mechanism
and they don’t use the foot rest in wheel chair this
activity cause injury to the patient.
4. Staff does not giving Proper perineal care to the
patient.
5. Staff Sleeping at night time.
6. Constantly Phone using.
7. There is no proper handover maintaining by the
staffs.
SOLUTIONS
1. Drug chart prepared by quality
room and we provided pill box to them.
2. Given bed side training to staffs
regarding all the procedures, cares and
body mechanisms.
3. Created daily activity chart to engage
the staff and asked the clinical
coordinator to make cross check by
weekly once.
4. Given oral warning to both staffs.
5. Instructed client coordinator to visit
the patient once in a week.
6. Planned to get feedback once in a
week.

Prepared By Monica Roshnee.J

us ,so far the client is
manager and he
ent. They had given
manager and client
e listed below.

UTIONS
epared by quality
k into their Patient’s
ded pill box to them.
e training to staffs
rocedures, cares and
echanisms.
tivity chart to engage
sked the clinical
ake cross check by
ly once.
ning to both staffs.
t coordinator to visit
nce in a week.
feedback once in a
eek.
 INSPECTION REPORT
Patient Name Mrs.Saradhambal POT 3406
Staff Name Ms.Lakshmi(24 Hours)
Clinical Manager Mr.Bruce Handed to Ms.Renuga

Case Details
Geriatric Care,Till Now there is no Issues.

Issues SOLUTIONS
Nil Good Service

Prepared B Monica Roshnee.J

 INSPECTION REPORT
Patient Name Mr.Venugopal POT 6799
Staff Name Mr.Pratap
Clinical Manager Mrs.Jayalakshmi
Date

Case Details
Patient had Undergone Craniotomy Surgery and also Known Case of Hypertensive.

Issues SOLUTIONS
Staff Constantly Using Mobile Phone, Warned the staff.
Other than no Complains.

Prepared B Monica Roshnee.J

 INSPECTION REPORT
Patient Name Dr.Vijaya Ramaiya POT 6256
Staff Name Ms.Nivetha and Ms.Subarani
Clinical Manager Ms.Renuga

Case Details
Heart Disease With Known Case of Diabetes and Hypertension

Issues SOLUTIONS
Issues Regarding Staff Changes. Placed Permanent Staff for both Shifts.

Prepared B Monica Roshnee.J

 INSPECTION REPORT
Patient Name Mrs.Indra POT 5042
Staff Name Ms.Navasudha and MS.Sabareeshwari
Clinical Manager Ms.Renuga

Case Details
Known Case of Diabetes and Hypertension,Hip Fracture.

Issues SOLUTIONS
Issues Regarding Staff Changes and they Replaced the Staff and also instructed the
need prior Intimation when Changing the clinical coordinator to give prior
staff. intimation.

Prepared B Monica Roshnee.J