Global Quality Department

Valid for all brands in H&M group

November 2013

PROCESS CONTROL GUIDELINE

Versions of document
Version Date Changes Made Page
1:1 2010-11-03 Original Document

Table of Content
1 PROCESS CONTROL ......................................................................................... 1
1.1 The process controller ................................................................................ 1
1.2 The process control system ........................................................................ 1

1 PROCESS CONTROL
Process control will identify the source of eventual weak points in the production line.
This knowledge must be used to inform and educate the personnel.
Don´t forget other lines or units producing the same items.

When process control is used efficiently no faulty items will reach the end of line control.

1.1 The process controller

A process controller
• Must have good knowledge about production and use the information found
efficiently
• Is responsible for approx. 30-35 machines/operators/workers or acc. to reasonable
quantity for the product type.
• Shoes: process controller/line QC: cutting 1 per 5-10 machines; stitching 1 per 2
lines; lasting/ cementing/ finishing: 3 on each part. Processes according to SOP e.g.
heat/ press/ temperature etc. must also be checked regularly every day with
records kept
• Evaluates the work of each operator/worker minimum 2 times a day.
• Inspects difficult processes more often according to Sample responsible’s advice or
from a Pre-production meeting decision.
• Audits 7 pieces picked at random from the operator/worker.
• Returns them to the operator/worker if no defects are found.
• Keeps a record.

1.2 The process control system

1. If one or more defects are found, the defective pieces are handed over to the
supervisor.
2. With clear explanation on how to avoid the defect, the supervisor returns the
defective pieces to the operator/worker for repair.
3. The operator/worker returns the same pieces after repair to the supervisor.
4. The supervisor returns repaired pieces to the process controller, who checks that
defects have been repaired.
5. After a rejection, repeat from points 1-4 every hour until 3 consecutive controls of 7
pieces are without defects before going back to original inspecting schedule.
When same item is produced in other production lines/units, check if the same problem
has occurred, if so, solve it immediately.