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Brigitte S.

Cypress Lehman College and The Graduate Center, City University of New York
Keville Frederickson Pace University

Family Presence in the Intensive Care Unit and


Emergency Department: A Metasynthesis

Few findings from qualitative studies about satisfaction (Stewart et al., 2000). Patient- and
family presence in intensive care units (ICU) family-centered care is grounded in mutu-
and emergency departments (ED) have been ally beneficial partnerships among health-care
synthesized, despite a renewed appreciation and providers, patients, and families and redefines
interest in incorporating qualitative studies in the relationships in health care (Institute for
systematic reviews of evidence-based practice. Patient- and Family-Centered Care, 2014).
We synthesized findings from 17 qualitative According to Johnson et al. (2008), patient-
studies on family presence and the experiences and family-centered care acknowledges that
of patients, families, and nurses. The essential families, however they are defined, are essen-
themes of emotional support, feelings of safety tial to patients’ health and well-being and are
and comfort, knowing, understanding, being crucial allies for quality and safety within the
informed, and being engaged emerged from health-care system. There is growing awareness
the review synthesis. An overarching theme of that to achieve the best outcomes, patients and
family coping during stressful times, such as families must be more actively engaged in
hospitalization, is described as system support decisions about their health care and must have
and noted in the literature as a component of enhanced access to information and support
family resilience. We recommend that further (Johnson et al., 2008).
studies be conducted to relate supportive behav- Nowhere is the need for patient-centered care
iors of critical care nurses to family functioning greater than in settings with high-intensity care
and provide empirical evidence for further needs such as intensive care units (ICUs). This
development of the theory of family resilience. is especially true in the ICU as well as in the
emergency department (ED), where patients
are often intubated and cannot speak for them-
Patient- and family-centered care is an approach selves. Family members often play a significant
to health care that has the potential to shape role in the health and well-being of the patient,
policies, programs, facility design, and staff and their involvement is an integral part of the
day-to-day interactions. It can lead to bet- patient recovery process (Badir & Sepit, 2007).
ter health outcomes, wiser allocation of Thus, partnerships among health-care profes-
resources, and greater patient and family sionals, patients, and families are essential for
the caregiving process (Institute of Medicine,
2001). Encouraging the option of family pres-
Department of Nursing, Lehman College, City University
ence in all aspects of emergency care is one
of New York, P.O. Box 2205, Pocono Summit, PA 18346 way to achieve this goal (American College of
(brigitte.cypress@lehman.cuny.edu). Emergency Physicians, 2014). The presence of
Key Words: Emergency care, families, family resilience, family members during critical events begins
intensive care unit, metasynthesis, nurses. in the emergency department and becomes
Journal of Family Theory & Review 9 (June 2017): 201–218 201
DOI:10.1111/jftr.12193
202 Journal of Family Theory & Review

increasingly prevalent in all health-care settings, studies that focus on a common problem using
including critical-care units (Holly, Salmond, & statistical measures. It is most often used to
Jadotte, 2011). determine the effectiveness of clinical interven-
As critical-care practice has become increas- tions by combining the statistical parameters
ingly complex in hospitals because of delayed of a series of studies, most often randomized
admission and insurance reimbursement poli- clinical trials (Crombie & Davies, 2009). When
cies, ICUs and EDs have become settings for it comes to a similar process for qualitative
providing care using high levels of complex studies, there has been an increased interest in
technology. Family presence in these settings incorporating qualitative studies into systematic
has been controversial as a result of concerns reviews, which has resulted in the prolifera-
about possible disruption of the resuscitation tion of what is now called “qualitative metasyn-
team, traumatic memories for patients’ families, thesis,” “qualitative meta-analysis,” “qualitative
and the risk of litigation (Halm, 2005). However, meta-data analysis,” and “meta-ethnography”
when the evidence from quantitative studies has (Sandelowski & Barroso, 2003). Such studies
undergone meta-analysis, results indicate that have been used to inform health-related policy
family presence in critical-care situations can and practice.
enhance patient, family, and staff satisfaction For the current metasynthesis, we reviewed
because it improves the safety and quality of the literature on family presence, and we note
care and advances family-centered care (Amer- that, although there are a number of quantita-
ican Association of Critical Care Nurses, 2011; tive meta-analyses, there is no evidence of a
American Institute for Research, 2012; National metasynthesis of qualitative studies about family
Patient Safety Foundation’s Lucian Leape Insti- presence in critical-care areas—specifically the
tute, 2014; Oczkowski, Mazzetti, Cupido, & ICU and ED. Most studies on family presence
Fox-Robichaud, 2011). have primarily focused on family presence dur-
Although quantitative research is appropriate ing cardiopulmonary resuscitation (CPR). The
for many research questions and is designed to goal of this article is to describe, analyze, and
test theories and hypotheses, there are situations synthesize the findings of qualitative studies dur-
that require qualitative research to generate ing the 10-year period from 2004 through 2013
theory and provide a personal perspective about that examined patients’, their family members’,
how health-care situations and interventions and nurses’ experiences of family presence in
affect individuals, rather than relying on aggre- adult ICUs and EDs. For this metasynthesis,
gate data. The emergence of qualitative research family presence refers to the inclusion of fam-
in this area of inquiry has been slow. Research ily members during and following acute events
in health care has typically used a positivist such as CPR and invasive procedures, family
framework, which assumes that there is one conferences, rounds, nursing and patient care,
objective reality that explains phenomena and withdrawal of life-sustaining therapy, and pro-
often employs statistical computation to result cess of dying in the ICU and ED setting from
in generalizable findings. In contrast, qualitative the perspective of patients, family members, and
research based on postmodern thinking proposes nurses.
that there are multiple realities and that they This metasynthesis of existing qualitative
are socially situated. Such findings may explain studies has the potential to offer significant
or provide insight into phenomena. In health insights into family presence that may be useful
care, qualitative research is interested in the for family science, health-care policy, and clini-
experiences of individuals, insights into their cal practice to generate and refine family theory,
personal perceptions and is meant to inform thus leading to interventions to improve family
health-care providers about patient experiences outcomes. In this article, we often refer to nurses
during health as well as illness (Gioacchino interacting with families and patients, given the
Gelo, 2012). Good-quality qualitative research direct care role of nursing in the ICU and ED.
reveals not only the meanings that people attach However, the importance of other providers of
to their experience of the social world but direct care is equally as important. Likewise,
also the purpose of those meanings (Popay, this metasynthesis offers an opportunity for the
2005). extension of family research and family theory
Traditionally, a meta-analysis is used to ana- specifically during highly charged and intense
lyze findings from a number of quantitative situations between and among family members.
Family Presence in the ICU 203

Table 1. Search Results of Family Presence in ICU and ED

Keywords CINAHL MEDLINE PsycINFO Web of Science

Family presence and intensive care unit 53 61 21 197


Family presence and emergency rooms 2 2 4 77
Family presence and emergency department 50 71 17 181
Qualitative research and intensive care unit 93 32 46 184
Qualitative research and emergency rooms 10 2 8 38
Qualitative research and emergency department 25 216 29 228

Metasynthesis and Theory Construction to address a clearly defined and significant


problem: to describe, analyze, and synthesize
The purpose of qualitative metasynthesis is
the findings of qualitative studies that examined
theory building, theory development, and
patients’, family members’, and nurses’ or
higher-level abstraction. Qualitative metasyn-
other providers’ experiences of family presence
thesis is an interpretive integration of qualitative
in the adult ICUs and EDs. We searched for
findings that are themselves interpretive syn-
qualitative empirical research articles in English
theses of data, including methodologies such as
published between the years 2004–2013 using
phenomenology, ethnography, grounded theory,
the CINAHL, MEDLINE, Web of Science,
and other integrated and coherent descriptions
and PsycINFO databases and the follow-
or explanations of phenomena, events, or cases ing search terms: “family presence” and/or
(Sandelowski & Barroso, 2007). Sandelowski “qualitative research” in combination with
(2004) considered qualitative metasynthesis “emergency room,” “emergency department,”
as one kind of systematic review and type and/or “intensive care unit” (see Table 1).
of qualitative research integration. Moreover, The inclusion criteria were (a) qualitative
“Metasynthesis is … not a method designed primary research conducted in adult ICUs and
to produce oversimplification; rather, it is one EDs; (b) family presence during CPR and inva-
with the goal that is clearly interpretive which sive procedures, conferences, rounds, nursing
differences are retained and complexity enlight- care, withdrawal of life-sustaining therapy,
ened” (Thorne, Kearney, Jensen, Noblit, & and/or process of dying after an acute event
Sandelowski, 2004, p. 1346). Qualitative meta- and during ICU and ED stay; and (c) data col-
synthesis seeks to develop and refine theories lected from the perspective of patients, family
while retaining the particularity of individual members, and/or nurses. Duplicates were elimi-
studies. Sandelowski and Barroso (2007) also nated as well as many that were not relevant to
set forth that the “urge to synthesize” can the key question or focus. Systematic reviews
be situated within three important trends: the (SRs), reviews of literature, and expert opinions
explosion of qualitative research studies, the rise were not primary qualitative research and were
of evidence-based practice, and the perceived excluded. Documents such as dissertations and
underuse and undervaluation of the current body theses were excluded because a criterion for
of qualitative research results. Thus, a synthesis inclusion was peer-reviewed published works.
may also offer valuable information, such as This metasynthesis also does not include studies
contextually distinct findings, that can be added about end-of-life care or palliative care and
to the evidence base and used by policy makers family presence in pediatric critical-care units.
and practitioners (Finfgeld-Connett, 2010; Fin- We strongly believe that family presence in
layson & Dixon, 2008) to improve patient care end-of-life care and pediatric critical-care units
(Finfgeld-Connett, 2010). is a vast area of research by itself that covers a
wide array of literature. Furthermore, pediatric
critical care includes very different relationships
Method
among the child, family, and nurse. By focusing
This metasynthesis reviews published quali- on adult critical-care areas, specifically the
tative research reports using Sandelowski and adult ICUs and the ED, we hope to produce a
Barroso’s (2007) method of qualitative research transparent, usable, and interpretive integration
synthesis. Our research purpose was formulated of qualitative findings that will help inform
204 Journal of Family Theory & Review

Figure 1. Family Presence in ICU and ED Literature Search.

Literature Search Results


1,747 References
• Web of Science (1,005)
• MEDLINE (384)
• PsycInfo (125)
• CINAHL (233)

1,048 References identified as duplicates

699 Titles and Topics Reviewed

383 References removed due to inappropriate sample;


topics about end-of-life care/palliative care;
quantitative studies

316 Titles and Topics Reviewed

221 References ineligible due to inappropriate setting;


(pediatric and neonatal ICU)

95 Articles Reviewed

78 References eliminated (systematic reviews, reviews of


literature, expert opinion articles, dissertations)

Total: 17 Articles
• 8 Qualitative descriptive designs
• 3 Grounded theory studies
• 4 Phenomenological studies
• 1 Ethnographic study
• 1 Action research study

nursing practice, evidence-based practice, and included reports and prepared us for integrating
health-care policy. The research team conducted the findings in these reports (study characteris-
individual appraisals of the full articles to ensure tics are summarized in Table 2; methodological
each met the inclusion criteria. Any discrepancy considerations were determined using Lincoln
among the reviewers was discussed and resolved and Guba’s, 1985, criteria for rigor).
before the final selection was made. The deci- Findings (themes and subthemes) and inter-
sion process is depicted in Figure 1. A final total pretations were documented on worksheets for
of 17 articles using five different qualitative analysis by each of us independently and then
approaches were included in the metasynthesis. together until analytical themes began to emerge.
We conducted individual appraisals of the This cyclical process was repeated until the new
research studies to familiarize ourselves with themes were sufficiently abstract to describe
the content, methodological orientation, style, and/or explain all our initial descriptive themes
and form of each report. Appraisal also con- across the 17 articles. Each theme and sub-
sisted of appreciation and evaluation (see Sande- theme was further validated by analyzing the
lowski & Barroso, 2007). Research studies were exemplar quotes that supported each. For the
reviewed if their findings were relevant for prac- purposes of the metasynthesis, we used the fol-
tice (evaluation) after a full understanding of the lowing three themes to produce a synthesis that
research reports containing these results (appre- kept very close to the original findings of the
ciation). Comparative appraisal across the 17 included studies: (a) impact of family pres-
research reports enabled us to create cross-study ence to patients (b) impact of family presence
summaries and displays of key elements in to family members, and (c) impact of family
Table 2. Characteristics of Qualitative Studies in the Metasynthesis

Participants and
Authors, Year Study Design Critical Care Setting Sampling Data Collection Data Analysis

Knott & Kee, 2005 Descriptive qualitative Varied U.S. ICUs and EDs 10 nurses, maximum Semistructured interview Constant comparative
variation sampling
McHale-Wiegand, 2006 Descriptive 3 adult ICUs in the U.S. 56 family members, Interview and Inductive
phenomenological purposive sampling observations
approach
Family Presence in the ICU

Happ et al., 2007 Ethnography Medical intensive care unit 30 adults, purposive Field observations, Coding typologies (helpful,
(MICU) and step-down MICU sampling semistructured neutral, or hindrance)
in the U.S. interviews,
observations, review of
clinical records,
observer field notes
Vandal-Walker, Jensen, & Grounded theory method 5 adult ICUs: general systems 20 family members from Face-to-face interviews Constant comparison and
Oberle, 2007 ICU, burn ICU, neuro ICU in 14 families, and notes memoing techniques; open,
western Canada convenience and partial axial, and elective coding
theoretical sampling
Blanchard & Alavi, 2008 Action research ICU in New Zealand 14 registered nurses, Tape-recorded meetings, Reflective field notes, conceptual
methodology convenience sampling reflective mapping
conversations, and a
summary sheet
McMahon-Parkes et al., Descriptive qualitative EDs, medical admission and 21 post-resuscitation Face-to-face interviews Coding and grouping into
2009 coronary care units, patients and 41 conceptual units of meaning
cardiology, respiratory and emergency cases with
general medical wards of 4 no experience of
large university-affiliated resuscitation, purposive
hospitals in southwestern sampling
England
Miller & Stiles, 2009 Phenomenology EDs, critical-care units, operating 17 nurses, snowball and Face- to -face interviews Isolation of thematic statements
rooms, and post-anesthesia purposive sampling
care unit of a local U.S.
hospital
205
206
Table 2. Continued

Participants and
Authors, Year Study Design Critical Care Setting Sampling Data Collection Data Analysis

Olsen, Dysvik, & Hansen, Descriptive qualitative General ICU at a university 11 ICU patients, Semistructured interviews Qualitative content analysis
2009 hospital in Norway convenience sampling
Söderström, Saveman, Descriptive qualitative ICU in Sweden 20 family members, Individual tape-recorded Hermeneutical analysis using
Hagberg, & Benzein, purposive sampling interviews paradigm cases
2009
Cypress, 2010 Phenomenology ICU in the U.S. 5 patients, 5 family Individual open-ended, Holistic, selective, and detailed
members, and 5 nurses, taped interviews line-by-line approach
purposive sampling
Hung & Pang, 2010 Interpretive Accident and emergency 18 family members, Open-ended interviews, Conceptual files with summaries,
phenomenological department in Hong Kong purposive sampling field notes segmentation, and
approach categorization of text data
Kean, 2010 Constructivist grounded ICU in the U.K. 12 adults and 12 children, Family interviews Constant comparative method,
theory; focus groups as theoretical sampling open to focused coding
the method of choice
Engström, Uusitaloa, & Descriptive qualitative ICU in northern Sweden 8 critical-care nurses, Semistructured interviews Qualitative content analysis
Engström, 2011 within the naturalistic purposive sampling
paradigm
Vandal-Walker, & Clark, Grounded theory method Cardiac ICUs in western Canada 13 families, purposive Face-to-face and Constant comparison and
2011 theoretical sampling telephone interviews memoing techniques;
diagramming interrelationships
Lowry, 2012 Descriptive qualitative Level 2 trauma ED in the U.S. 14 emergency nurses, Face-to- face interviews Conceptual content analysis
Midwest purposive sampling
Cypress, 2013 Phenomenology Level 1 trauma center ED in the 10 patients, 5 family Open-ended, unstructured Wholistic, selective, and detailed
U.S. members, 8 ED nurses, interviews line-by-line approach
purposive sampling
Leske, McAndrew, & Descriptive qualitative Surgical ICU of a Level 1 adult 28 family members, Open-ended interviews Qualitative content analysis
Brasel, 2013 trauma center in U.S. Midwest convenience sampling
Journal of Family Theory & Review
Family Presence in the ICU 207

presence to nurses. According to Sandelowski strength of each finding (see Figure 2 for a list of
and Barroso (2007), “The most important factor themes and descriptors).
optimizing the validity of research integration
studies is not the standardization of judgments,
but rather the explication of the many judgments Impact of Allowing Family Presence
required to conduct these studies and to pro- to Patients, Family Members, and Nurses
duce research integrations” (p. 230). Finally, the as Direct-Care Providers
findings of each study were combined into a The meaning of family presence during critical
whole via a listing of themes that described the illness to patients, family members, and nurses
patients’, family members’, and nurses’ perspec- as direct-care providers was made clear through
tives on family presence during critical illness in the following three themes: (a) emotional sup-
the ICU and ED. port, feeling of safety, and comfort; (b) know-
The validity of this qualitative metasynthesis ing, understanding, and being informed; and (c)
was optimized through descriptive, interpretive, being engaged. These themes are discussed indi-
and pragmatic validity (Sandelowski & Bar- vidually and supported by the participants’ nar-
roso, 2007). Both descriptive and interpretive ratives obtained from the research reports.
validity of appraisal was attained by holding
weekly meetings to discuss the individual and Emotional support, feeling of safety, and
comparative appraisals of each of the selected comfort. Family presence at bedside in a
reports. Theoretical and pragmatic validity was critical-care environment promotes emotional
accomplished through weekly discussions about support to both the patients and their families
the interpretive techniques used in the research (Cypress, 2010, 2013; Happ et al., 2007; Hung
metasynthesis (Sandelowski & Barroso, 2007). & Pang, 2010; Leske, McAndrew, & Brasel,
Validity was further achieved through “nego- 2013; McMahon-Parkes, Moule, Benger, &
tiated consensual validity” (Sandelowski & Albarran, 2009; Olsen, Dysvik, & Hansen,
Barroso, 2007). We attained consensus through 2009). Emotional support and encouragement is
negotiation and clear explanation of judgments recognized as a positive and natural role for fam-
related to the selection and characterization ily members of patients who were experiencing
of studies using an inclusion criteria, identi- prolonged critical illness. Patients and fami-
fying the findings, and determining analytic lies described emotional support as knowing
techniques. Agreements were discussed and dis- (Hung & Pang, 2010; Miller & Stiles, 2009) and
agreements explored until agreeable resolutions understanding the patient (McMahon-Parkes
were reached. et al., 2009; Miller & Stiles, 2009), touch-
ing and talking (Cypress, 2010; Happ et al.,
2007; McMahon-Parkes et al., 2009), being
Findings close (Engström, Uusitaloa, & Engström, 2011;
The findings of this metasynthesis represent a Leske et al., 2013; Vandal-Walker & Clark,
total number of 77 critically ill patients, 194 fam- 2011), and protecting and supporting the patient
ily members, and 73 nurses. From the begin- (Leske et al., 2013; Miller & Stiles, 2009),
ning, we noted repetition of findings across the which was considered caring activity and
three broad areas of inquiry: (a) impact of fam- affords a feeling of “belonging” that further
ily presence to patients; (b) impact of family made the patients feel calm, secured, and safe
presence to family members; and (c) impact (Cypress, 2013; Engström et al., 2011; Happ
of family presence to nurses and emergency et al., 2007; Olsen et al., 2009). Touch was seen
departments (EDs), where patient and family as a way to maintain human and physical con-
involvement can profoundly influence clinical nection, whereas talking, verbal encouragement,
decision making and patient outcomes (David- and coaching by family members helped the
son et al., 2007), enhance patient and family patient to achieve anxiety reduction or effective
satisfaction, and improve the safety of care breathing patterns. For example, verbal encour-
(American Association of Critical Care Nurses, agement with caring touch is helpful during
2014). The themes described in this review critical-care situations, such as CPR, weaning
synthesis reflect the underlying concepts or con- from mechanical ventilation, or simply during
ceptual relations signified by the 17 research visitation hours. Happ et al. (2007) described a
reports rather than the prevalence or qualitative mother coaching her son during an episode of
208 Journal of Family Theory & Review

Figure 2. Themes and Descriptors: Family Presence in ICU and ED.

Family Presence

Patients
Family Members
Nurses

Emotional Support, Feeling Knowing, Understanding, Being Engaged


of Safety and Comfort and Being Informed
• Partnering, bonding, and maintaining
• Health condition: Monitoring, relationships
• Touch
checking numeric monitor displays, • Looking into the welfare of others
• Talking laboratory values and evolving and advocacy
• Protecting and supporting the patient events • Recognizing resilience
• Encouraging to stay close and being • Ability to see condition change • Coordinating and participating in the
there at bedside over time care and decision making
• Respecting the patient’s integrity • Validating efforts to save the life of
the patient through family meetings
• Helping family for transition to
acceptance, preparation for dying
process, and being there in the end
• Sustaining energy, sustaining hope,
finding meaning, striving for consola-
tion, endurance, and rebuilding life

ventilator asynchrony by using talk and touch; patient to eat or rest and when it was necessary
the mother said: to carry out specific procedures or care. The
authors further described how the patients tried
I just grabbed hold of both of his hands with all try to cover themselves up when relatives came
my strength and I kept trying to get him to breathe to visit. Respecting the patient’s integrity is
evenly, you know. I said, “Breathe with me. We important when rendering care. This can be
did this before, a long time ago, when I was having achieved by asking relatives to leave the room
you . . . . Let’s breathe together.” And he eventually when washing the patient and not to exposing
did slow down somewhat. (p. 51) him or her, especially if the caretaker is not
sure about what relationship exists between
From Hung and Pang’s (2010) study, a grand- the patient and the relatives. One of the nurses
son of a patient articulated: stated:
I held my grandfather’s hand tightly and told him I You have to remember to maintain the integrity of
was there to be with him. I thought he would know the patient and remember that relatives might have
I was there. I hoped he could sense and feel my to leave the room . . . . Exposing the patient is easily
presence … even if he was not conscious . . . . This done. I don’t think relatives have to be in the room
could offer emotional support and a sense of secu- all the time, like when we wash the patient and are
rity. The patient would fight to survive as a result. doing some special things, then it is important to
If the patient suddenly awoke from unconscious- protect the patient and the patient should not have
ness, he would not be scared as the family was to be naked in front of relatives. Of course, if they
there. I could provide psychological and emotional want to and are the closest of relatives, but I don’t
support to him as well as myself. (p. 61) think you should ever expose the patient. (p. 5)

As much as the critical-care nurses realized


that it is important to allow relatives to be close Knowing, understanding, and being informed.
to the patient, finding a balance in their presence McMahon-Parkes et al. (2009) asserted that
and involvement was vital as well for relatives, participants in their study verbalized that one
staff, and, most of all, the patient (Engström way of knowing the critically ill patient is
et al., 2011). Family members were offered to understanding the reality of the critical-care
take leave of the patient when it was time for the situation is by observing actual life-saving
Family Presence in the ICU 209

procedures like resuscitation because it helps in me … how much (the patient) was breathing
reducing anxiety and dispelling any misgivings and stuff and I liked that” (Happ et al., 2007,
or misconceptions family members might have p. 52). The patient’s sister also verbalized:
about care their loved one has received. One “[The] respiratory therapist … You know, we
nurse stated, “They would see they did every- talk about positive end-expiratory pressure and
thing. If they were not there, there could be we talk about pressure support … and I said,
lingering doubts. The relatives would get what ‘Now I get it!’” (p. 52). Some family mem-
they perceive as being a truthful impression of bers also became reliable informants about the
what happened” (p. 224). patient’s clinical condition or progress (Happ
Hung and Pang (2010) found that keeping et al., 2007). A critical-care fellow commented:
informed of the patients’ progress and condition
during resuscitation and knowing that the patient Actually, sometimes (the patient’s sister) gets me
is safe made family members feel reassured and more updated than the nurses. If you asked her,
less threatened while waiting outside the room she probably knows what his secretions were
while their presence was not possible. Not know- 2.5 weeks ago, and sometimes that kind of detail
is useful. I enjoy talking to her ’cause I get more
ing caused participants to worry or even to think
data out of her. From that point of view—it helps
the worst about the patient’s condition, such as me take care of him. (p. 53)
that the patient was dying. Ms. F, a daughter of
one patient in an accident and emergency depart-
ment, expressed her feelings: Being engaged. Relationships with health-care
providers are important to patients and families
I could not see what was happening inside . . . . I in critical care. Patients’ families develop bonds
wished someone could tell me what was happen-
with the nurses, physicians, and other direct-care
ing and my mother’s condition. I didn’t want her
to be left alone . . . . After resuscitation, the nurse
providers who are caring for the patient. Simi-
told me what had happened, the intravenous ther- larly, Cypress (2010) found that nurses, patients,
apy, her blood pressure, and admission for further and family members are intertwined or one unit
investigations . . . . Our questions and concerns had (family as a unit) and that patients and families
been answered. The nurse’s tone was so peaceful, are co-participants in care processes in critical
which reassured me. I was so touched by her kind- care (Cypress, 2013). Families also perceived
ness. (p. 61) that it is vital that the nurses and the physi-
cians know both the patient and family members
Lowry (2012) also articulated that the nurses (McHale-Wiegand, 2006) and understand the
described the importance of the family members family’s perspective (Blanchard & Alavi, 2008).
being able to witness their loved one’s condition The study by Miller and Stiles (2009) showed
changing over time. The family sees evolving that nurses perceived that bonding with family
events, which nurses described as seeing “how would make a difference to families during a
things unfolded,” having “a sense of reality,” and critical time and that they would feel validated
having “a clear idea of what happened” (p. 331). by the family through expressed appreciation
In one situation, the nurse described family for caring for their loved one. One participant
members who were quite “hysterical … but as described how nurses opened themselves to a
the code went on … it started sinking in … human connection with the family:
[and] they were a lot calmer at the end” (p. 331).
Staying informed not only relates to the I feel really good in the end that they really still
patient’s physical condition and progress but had that opportunity to say those things. I feel
also learning to “read the monitors” and to inter- like it’s a bad situation but it feels good to have
pret device alarms and monitor displays and given them that moment. It’s amazing how much
laboratory values for themselves by observing you can get to know people in an extremely short
clinicians and asking questions (Happ et al., period of time. To know what that person who is
expiring is about and just the whole, the closeness
2007; Vandal-Walker & Clark, 2011). The that can develop with families. You are hugging
wife of a patient being weaned from prolonged people, saying good-bye that you probably aren’t
mechanical ventilation stated, “We could read necessarily going to see again but you’ve dropped
the gauges (on the ventilator). We learned how into a very deep relationship with them in a short
to read the dials. I watch the numbers, and he period. It is, it’s big. It’s emotionally draining. You
(respiratory therapist) explained the numbers for feel that exhaustion. (pp. 1434–1435)
210 Journal of Family Theory & Review

To be able establish a symmetrical relationship “ambu” bag (i.e., equipment used to ventilate a
between the staff and the family, good infor- patient) her daughter during the resuscitation:
mation is essential (Blanchard & Alavi, 2008;
Cypress, 2010, 2013; Leske et al., 2013; Miller I’ve also had the families help during resuscita-
& Stiles, 2009; Vandal-Walker & Clark, 2011). tion like in the back of the ambulance . . . . And
Consistent information and consistent care the mom came and actually helped us while we
helped families know that health-care providers were coding her daughter. And her participation
in that, you know, she’s yelling, “I’m not ready
communicated with one another and knew for her to die yet!” And she went from that to “I
what was going on. Giving information and understand what’s going to happen.” … The act
frequent updates also helps families under- of her participating in her own daughter’s resus-
stand the condition of their seriously ill family citation made it easier for her to accept what was
member. Communication among patient, family ultimately sad. And so it was hard, but she did it,
members, and health-care providers is key to she did it. (p. 1437)
faster decision making and coordination of
care (Cypress, 2010, 2013; McHale-Wiegand, Knott and Kee (2005) further asserted that hav-
2006). Sometimes it happens that families either ing family members present during resuscita-
were not informed of whether the patient was tion, especially if the patient dies, facilitates a
improving, of what to expect during the dying family’s grieving process and helps them have
process, or what happens when life-sustaining some kind of closure. Family members may
therapy was withdrawn (McHale-Wiegand, move through their grief more effectively after
2006). Furthermore, some families are prepared having spent the last moments with their loved
for the dying process, and others are not. Fam- one. A nurse said:
ily meetings to discuss end-of-life issues are
common. Family meetings are beneficial to I think it helped end the situation because they
families, and they valued having the opportunity did not want to let go and the sister stayed, the
second time we coded her, she wanted to stay and
to sit down with the health-care team to talk
I think that [helped] bring a finality to it for her. To
about everyone’s understanding of the patient’s actually sit and watch what we’re doing. That she
condition and expected course (Cypress, 2010). was finally able to let her go (p. 197).
For example, Alex was told that his mother
would more than likely die within a day. Even Adaptation to critical illness is varied and
though he was told this, he expected her to die influences the family’s adaptation over time.
much more quickly. As he said, “It isn’t what Söderström, Saveman, Hagberg, and Benzein
I expected. I expected this to happen quickly. (2009) stated, “The adaptation continued during
When you think of removing life support you the ICU stay as well as after discharge. The
think it’s going to happen quickly” (p. 184). family members experienced both high points
Alex’s mother died 5 days after life-sustaining and troughs during the whole process of adap-
therapy was withdrawn. tation” (p. 254). Aside from caring roles and
Family presence can be used as a powerful advocacy from the critical-care nurse, patients
tool in helping families decide to continue or expect key family members to act as their advo-
stop resuscitative efforts (Knott & Kee, 2005). cate (Vandal-Walker & Clark, 2011), although
An ED nurse stated: some families challenged this expectation.
McMahon-Parkes et al. (2009) asserted that
I also think that sometimes if the family really some patients anticipated that as meaning that
doesn’t know what to do, I think it is helpful their ability to interpret information or exercise
for them to be in to see what’s involved in a autonomous judgments would be compromised
resuscitation, if that is something they want their (p. 223). They would have preferred for family
family member to continue to go through (p. 196). members to advocate for them by representing
their interests. One patient (Resuscitated Patient
In Miller and Stiles’s (2009) study, nurses 20) said, “I was in no position to make any
described families actively participating during decisions so to have someone there as an advo-
CPR or invasive procedures. One critical-care cate was important” (p. 224). Critical illness
nurse shared her experience of transporting a of a family member creates chaos and struggle
very sick patient and having the mother actively for the whole family to strive for endurance.
Family Presence in the ICU 211

Family presence strengthens the family and can to acceptance and prepare for the dying pro-
foster endurance. Family members also may cess if the outcome is ultimately death. At the
strive for consolation (Söderström et al., 2009). same time, being present with the patient and
Giving and receiving emotional support, from knowing the health condition, prognosis, and
significant others and the health-care staff, and possible outcomes strengthens the whole family.
gaining maximal information about the patient’s It allows them to endure, adapt positively, and
condition may help families regain balance be able to deal with suffering through sustaining
and thus strive to sustain energy and hope, find energy and hope, as well as find meaning in
meaning, and rebuild life under new conditions the situation, strive for consolation, and try to
(Söderström et al., 2009; Vandal-Walker & rebuild life under new conditions.
Clark, 2011; Vandal-Walker, Jensen, & Oberle,
2007). Recovery from critical illness comes in
different degrees. This ranges from the patient’s Implications for Practice
full recovery to a total dependence on care, These findings are aligned with evidence in
each of which requires a different response the literature on family presence that demon-
from the family (Kean, 2010). Kean (2010), strates that the presence and participation
in studying patients who had serious traumatic of family members and friends—as part-
brain injury, described “mapping the future,” or ners in care—results in other health-care
how families refocused their time perspective outcomes—namely, it provides cost savings,
from the present to the future, thinking about enhances the patient and family experience of
“how to move on the map.” This dimension care, improves management of chronic and
has two further aspects: the individual and the acute illnesses, enhances continuity of care,
family perspective. The family needs a lot of and prevents hospital readmissions (Boudreaux,
resources to help it function normally again. Francis, & Loyacono, 2002; Brumbaugh &
Söderström et al. (2009) further stated, “Taking Sodomka, 2009; Chow, 1999; Davidson et al.,
initiatives and planning projects for the family 2007; Edgman-Levitan, 2003; Fumagalli et al.,
can lead to personal growth, giving meaning, joy 2006; Garrouste-Orgeas et al., 2008; Halm,
and pride for the whole family. A new balance 2005; Lewandowski, 1994; Sodomka, 2006;
slowly develops at a higher level of functioning” Titler, 1997).
(p. 254). A significant issue with the health-care sys-
tem is a lack of having formal policies and
written guidelines about family presence in hos-
Discussion pitals. For family members, it is critical that the
The purpose of this metasynthesis was to ana- option to be present is available (Cypress, 2010,
lyze and synthesize the results of 17 qualitative 2013; Hung & Pang, 2010; Knott & Kee, 2005;
studies that examined the patients’, their family Leske et al., 2013). Families strongly felt that
members’, and nurses’ or other health-care they want to be present for their loved one and
providers’ experiences of family presence in wanted other family members to have the option
adult ICUs and EDs during critical illness. also. Close physical proximity is important for
The findings indicated that allowing family family members so they are able to comfort
presence during CPR and invasive procedures, the patient, provide spiritual support (Cypress,
family conferences, rounds, nursing and patient 2010, 2013; Leske et al., 2013), and make them
care, withdrawal of life-sustaining therapy, and less afraid (Leske et al., 2013). Hung and Pang
process of dying after an acute event in the (2010) found that most participants had the pre-
ICU and ED had a positive impact on patients, conceived notion that they were not allowed to
their family members, and nurses. Family be present, which created difficulty and uncer-
presence afforded patients, family members, tainty for them in seeking and initiating pres-
and nurses with emotional support, feelings of ence. In the study by Leske et al. (2013), one
safety, and comfort. It also provided them with family member was determined to be present
information and understanding of the patient’s whether she was invited or not: “I pushed my
critical condition and engaged them in care and way into the room . . . . I wanted to see every-
decision making through partnering, bonding thing” (p. 82).
and maintaining relationships, coordinating, In exploring the beliefs and experiences of
and advocating, thus helping them transition critical-care nurses about family presence during
212 Journal of Family Theory & Review

CPR, Knott and Kee (2005) found that nurses see daily opportunities for improvement (Leape
felt that family presence can affect family mem- et al., 2009).
bers’ perception of a patient’s care and their As the debate on family presence marches
lasting memories of the patient. Family pres- to the forefront, health-care providers need to
ence may also provide some closure for the fam- emphasize their mutual interdependence with
ily of a deceased patient. Nurses also perceived the patient and the patient’s family during critical
that family presence was an important option for illness in the ICU and ED. We hope that knowl-
families, provided that their behavior or loca- edge gained from this metasynthesis can provide
tion did not interfere with patient care. From a foundation for planning interventions for those
the perspective of patients, McMahon-Parkes providers who support and assist families caring
et al. (2009) asserted that resuscitation survivors for their loved ones who are critically ill.
in their study in general were supportive of
health-care professionals guiding family mem- Implications for Research
bers about when to leave the bedside and making
judgments at their discretion in the interests of Our metasynthesis adds to already compelling
the patient or family. The authors further dis- evidence in support of family presence during
cussed that, although patients agree that fam- emergency and invasive procedures (Benjamin,
ily members should be asked to leave the room Holger, & Carr, 2004; Duran, Oman, Abel,
during procedures that could be upsetting to Koziel, & Szymanski, 2007; Eichhorn et al.
watch, the final decision about whether to stay 2001; Ellison 2003; Fulbrook, Latour, & Albar-
or leave should rest with individual relatives. ran, 2007; Grice, Picton, & Deakin, 2003;
The patients also verbalized that family mem- MacLean et al., 2003; Marrone & Fogg, 2003;
bers have the right to determine how long they McClement, Fallis, & Pereira, 2010; Mangurten
should remain at a patient’s side (McMahon et al., 2005; McMahon-Parkes et al., 2009;
Meyers et al., 2000; Mian, Warchal, Whitney,
et al., 2009).
Fitzmaurice, & Tancredi, 2007; Miller & Stiles,
President Barack Obama addressed the issue
2009; Tsai 2002), family conferences (Curtis
of family presence and visiting in hospitals in
et al., 2002; Fassier et al., 2007; McDonagh
an April 2010 memorandum to the secretary of
et al., 2004; Mosenthal et al., 2008; Radwany
health and human services (Obama, 2010). The
et al., 2009; Stapleton, Engelberg, Wenrich,
memorandum clarifies that hospitalized patients Goss, & Curtis, 2006; Thornton, Pham, Engel-
have the right to determine who can visit them, berg, Jackson, & Curtis, 2009; West, Engelberg,
participate in their care plan, and make decisions Wenrich, & Curtis, 2005), rounds (Jacobowski,
for them in medical emergencies. Berwick and Girard, Mulder, & Ely, 2010; Rotman-Pikielny
Kotagal (2004) also asserted that it is imperative et al., 2007), nursing care (Ågård & Harder,
to transform the restrictive policies and practices 2007; Azoulay et al., 2003; Eggenberger &
of many of our nation’s hospitals. Fundamental Nelms, 2007; Engström & Söderberg, 2004;
change is necessary to move away from the cur- Farell, Hunt, & Schwartz-Barcott, 2005; Löf,
rent prevailing view that families are visitors. Sandström, & Engström, 2010), and withdrawal
Leape et al. (2009) stated, “The family must of life-sustaining therapy and process of dying
be respected as part of the care team—never after an acute event (Hupcey & Zimmerman,
visitors—in every area of the hospital, including 2000; Lam & Beaulieu, 2004; Morse & Pooler,
the emergency department and the intensive care 2002).
unit” (p. 426). The engagement of consumers We identified specific aspects of family
in care partnerships is essential to achieve qual- presence and the health-care team involvement
ity and safety in health care. Whether pursuing related to affording emotional support, as well
healthy living, as patients receiving care, or as as feelings of safety and comfort, knowing,
individuals and their families must play a cen- understanding, being informed, and being
tral role. At the same time, the richest source of engaged with patients and family members.
ideas for improvement are frontline workers like How the health-care team assimilates family
nurses, social workers, and physicians, who are presence into its practice also warrants further
in close touch with patients and families. It is research. Our findings extend those of inves-
they who live in the complexities of the current tigations supporting the inclusion of family
systems, have direct insights into failures, and presence in hospitals’ formal written policies
Family Presence in the ICU 213

and protocols guiding provider practice in the admitted to an ICU or ED represents a significant
ICU and ED. However, research needs to be risk for the family.
done involving patients, family members, and Although an identified significant risk is a
the health-care team in institutions where family prerequisite for the process of resilience, Patter-
presence protocol is already established as well son (2002) has suggested that any unexpected
as those without. Such findings can extend event that is traumatic often constitutes a signif-
the understanding of the patients and family icant risk. She described the challenges in using
members’ experience of critical illness beyond family resiliency, stating that for researchers to
the often-researched concepts of family stress determine resilience, the focus needs to be on the
or burden caused by an acute event as well as process of interaction between the identified risk
coping or fulfillment of needs. and the outcomes moderated by protective fac-
Methodologically, Oczkowski et al. (2015) tors. Protective factors and processes are those
noted that many studies have primarily utilized a that are available to the family from within the
quantitative approach in spite of a growing inter- individual family members or the family unit
est in the qualitative approach. A strength of the or the community. Patterson (2002) further sug-
qualitative research reviewed in this metasynthe- gested that one process that supports family cop-
sis is the opportunity to hear the person’s story. ing is professionals’ interaction with families
In addition, propositions can be derived for the- and formation of a relationship of mutuality. In a
ory, thus offering a direction for future research. relationship of mutuality, the professional offers
a genuine interest in the family during a stressful
time and the family develops a trust in the profes-
Contributions to Family Theory sional, thus creating two-way communication.
Using Masten and Coatsworth’s (1998)
This metasynthesis has implications for the the- three-part model of resilience, this metasyn-
ory of family resilience. Hanson (2001) argued thesis provides an opportunity to test their
that an increasingly important realm of family model by deriving a number of propositions.
nursing practice is to identify, enhance, and pro- Future research on family presence in the ICU
mote family resiliency. Family resilience is an and ED is recommended to test these three
outgrowth of research on individual resilience propositions:
with children who had endured great hardship
and trauma but did not develop the expected 1. A health-related critical event, a time of sig-
psychopathology (e.g., Garmezy, 1974; Rutter, nificant risk, creates a unique opportunity for
1987). For example, families who cope well dur- professionals to provide protective resources.
ing adversity and stressful times, such as dur- 2. Family presence during life-altering treat-
ing the trauma of war or a family member’s ments, regardless of the medical outcome,
chronic illness, have been described as possess- provides a calming effect through knowing
ing family resilience (McCubbin & McCubbin, changes in status.
1988, 1996; McCubbin, McCubbin, & Thomp- 3. Providing specific protective support during a
son, 1993; McCubbin & Patterson, 1983). Inher- health-related critical event promotes family
ent in the family resilience model is a dual focus resilience.
of building protective and recovery factors, in
addition to reducing ecological risks that may
threaten family functioning. Conclusion
Masten and Coatsworth (1998) synthesized This metasynthesis included qualitative research
the literature on resilience and stated that there that investigated the experiences of family,
need to be three components present for individ- patients, and nurses in ED or ICU settings. Each
ual resiliency: significant risk, protective factors, of the essential themes we identified serves as a
and outcomes. They indicated that significant protective factor to support families during such
risk must include events, such as traumatic expo- a time of stress. The first essential theme of pro-
sure or severe adversity. For example, signifi- viding emotional support, feelings of safety, and
cant risk would be situations such as continuous comfort is the professional’s attempt to establish
poverty, the trauma of war, and sudden loss of an environment of protection and support and
a child. For the purpose of this metasynthesis, respect for the patient’s integrity. In the second
a family member suddenly and/or traumatically essential theme—knowing, understanding, and
214 Journal of Family Theory & Review

being informed—family presence offers family ICU. Retrieved from http://www.aacn.org/wd/


members the opportunity to see conditions practice/content/practicealerts/family-visitation-
change over time. Communication about a icu-practice-alert.pcms?menu=practicert.pcms?
patient’s condition, whether improving, stable, menu=practice
or declining, is of great importance to families. American College of Emergency Physicians. (2014).
Family presence. Retrieved from http://www.acep
The final essential theme of being engaged .org/search.aspx?searchtext=family%20presence
enlists partnering, bonding, and maintenance American Institute for Research. (2012). Guide to
of relationships by being present. Through patient and family engagement: Environmental
sustaining energy and building hope, the theme scan report. Rockville, MD: Agency for Health-
of engagement strives to assist the family to find care Research and Quality. Retrieved from http://
meaning, consolation, and endurance to rebuild www.ahrq.gov/research/findings/finalreports/
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Badir, A., & Sepit, D. (2007). Family presence during
membership and family formation, economic CPR: A study of the experiences and opinions of
support, nurturance, education and socializa- Turkish critical care nurses. International Journal
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