D M
Define Measure
• A problem
• The Customers
• Voice of the custome
• Critical to Quality
• Project targets or goal
• Project boundaries or
scope
• A project charter is often
created and agreed upon
during the Define step.
A I C
Analyze Improve Control
• A problem
• List and prioritize • Monitor the
• The Customers • Monitor the
potential causes of the improvements to ensure
• Voice of the custome improvements to ensure
problem continued and sustainable
• Critical to Quality continued and sustainable
• Prioritize the root causes success.
• Project targets or goal success.
to pursue in the Improve • Create a control plan.
• Project boundaries or • Create a control plan.
step • Update documents,
scope • Update documents,
• Identify how the process business process and
• A project charter is often business process and
inputs (Xs) affect the training records as
created and agreed upon training records as
process outputs (Ys). required.
during the Define step. required.