Quality Manual

PERFECT FILAMENTS LIMITED
94, PANCHAL UDYOG NAGAR,

BHIMPORE-396 210.
DAMAN, INDIA
Tel.No.0260-2221150
Email: fact@perfectfilament.com
Quality Management System Manual

ISO 9001:2015
PFL-QMSM-01
Issue No- 1 | 01.08.2018
Revision No- 0 | --
Doc. No.: PFL-QMSM-01
Issue No.: 01
QUALITY MANAGEMENT Issue Date: 01.08.2018
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Location: System Facilitator
Section QSM Ref. Clause

Table of Contents
1.0 -- --
Issue Issue Rev. Rev. Page
Section QSM Ref. Clause Contents
No. Date no. Date No.
1.0 -- -- Table of Contents 01 01.08.18 00 -- 2-3
2.0 -- -- Amendment Sheet 01 01.08.18 00 -- 4
3.0 -- -- Scope & Company Profile 01 01.08.18 00 -- 5-9
-- Context of Organization 01 01.08.18 00 --
Understanding the Organization and its 01 01.08.18 00 -- 10-10
4.1
Context
Understanding the Needs and Expectations 01 01.08.18 00 -- 11-11
4.2
QSM-01 of interested parties
Determining the scope of Quality 01 01.08.18 00 -- 12-12
4.0 4.3
Management System
Quality Management System and its 01 01.08.18 00 -- 13-14
4.4
processes
--- Leadership 01 01.08.18 00 --
5.1 Leadership & Commitment 01 01.08.18 00 -- 15-15
5.1.2 Customer Focus 01 01.08.18 00 -- 16-16
QSM-02 5.2.1, 01 01.08.18 00 -- 17-17
5.0 Quality Policy
5.2.2
Organizational Role, Responsibility and 01 01.08.18 00 -- 18-18
5.3
Authorities
-- Planning 01 01.08.18 00 --
6.1 Actions to address risk and opportunities 01 01.08.18 00 -- 19-19
QSM-03 Quality objectives and planning to achieve 01 01.08.18 00 -- 20-20
6.0 6.2
them
6.3 Planning of changes 01 01.08.18 00 -- 21-21
-- Support 01 01.08.18 00 --
7.1.1 General 01 01.08.18 00 -- 22-22
7.1.2 People 01 01.08.18 00 -- 23-23
7.1.3 Infrastructure 01 01.08.18 00 -- 24-24
7.1.4 Environment for the operation of processes 01 01.08.18 00 -- 25-25
QSM-04 7.1.5 Monitoring and measuring Resources 01 01.08.18 00 -- 26-26
7.1.6 Organization Knowledge 01 01.08.18 00 -- 27-28
7.2 Competency 01 01.08.18 00 -- 29-29
7.0
7.3 Awareness 01 01.08.18 00 -- 30-30
7.4 Communication 01 01.08.18 00 -- 31-31
7.5 Documented information 01 01.08.18 00 -- 32-32
-- Operation 01 01.08.18 00 --
8.0 8.1 Operational planning & control 01 01.08.18 00 -- 33-33
8.2 Requirement of product & service 01 01.08.18 00 -- 34-34
QSM-05
8.2.1 Customer Communication 01 01.08.18 00 -- 35-35
Determining the requirements for products 01.08.18 36-36
8.2.2 01 00 --
and services
Prepared & Reviewed by Approved by

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Section QSM Ref. Clause Contents
No. Date no. Date No.
8.2.3 Review & Changes of the requirements for 01.08.18 37-37
01 00 --
8.2.4 products and services
8.3 Design & Development 01 01.08.18 00 -- 38-38
8.4.1 01 01.08.18 00 -- 39-39
Control of externally provided processes,
8.4.2
products and services
8.4.3
8.5.1 01 01.08.18 00 -- 40-42
8.5.2
8.5.3
Production and service provision
8.5.4
8.5.5
8.5.6
8.6 Release of product and service 01 01.08.18 00 -- 43-43
8.7 Control of nonconforming outputs 01 01.08.18 00 -- 44-44
-- Performance evaluation 01 01.08.18 00 -- -
Monitoring, measurement, analysis and 01 01.08.18 00 -- 45-45
9.1.1
evaluation
9.0 9.1.2 Customer Satisfaction 01 01.08.18 00 -- 46-46
9.1.3 Analysis & Evaluation 01 01.08.18 00 -- 47-47
QSM-06 9.2 Internal audit 01 01.08.18 00 -- 48-48
9.3.1 01 01.08.18 00 -- 49-49
9.3.2 Management review
9.3.2
-- Improvement 01 01.08.18 00 --
10.1 General 01 01.08.18 00 -- 50-50
10.0 QSM-07 10.2 Nonconformity and corrective action 01 01.08.18 00 -- 51-51
10.3 Continual improvement 01 01.08.18 00 -- 52-52
-- Annexure-I -- Production Process Flow chart 01 01.08.18 00 -- Att.
-- Organizational Role, Responsibility and 01 01.08.18 00 -- Att.
Annexure-II --
Authorities
-- Annexure- List of Procedures / SOP’s 01 01.08.18 00 -- 53-53
--
III
-- Annexure- Organization Chart 01 01.08.18 00 -- Att.
--
IV

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Amendment Sheet
2.0 -- --
Amendment Section Current Issue

Page No. Rev. No. Rev. Date Reason & Details of change Approved By
No. No. No & Date

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Scope & Company Profile
3.0 -- --
PURPOSE
The purpose of this Quality system manual is to describe the quality system practiced at
PERFECT FILAMENTS LTD (PFL), BHIMPORE, DAMAN. (Henceforth it will be referred to as
PERFECT FILAMENTS LTD (PFL) to ensure the services rendered satisfy the requirements of
customer and interested parties. The quality system manual is aimed at meeting the requirements of
both the ISO 9001: 2015 standards and the quality policy of PERFECT FILAMENTS LTD (PFL).
Reference is made to applicable Quality system procedures at appropriate places. The structure of the
documentation to be used in the quality system is outlined. The manual also serves as the basis for
audit of the quality system by third party certification bodies and for internal audit and management
review.
Organization Scope
ISO 9001:2015 Scope:
Manufacturing and Supply POY,Textured(DTY),And Airtex Yarn
Not Applicable:
Clause Clause
No. Heading Justification for Exclusion
The sample, Drawings or specification has been given by
the customer or selection done from existing product range.
Design and The sample also approved by the customer only. Customer
approval is obtained by e-mail / phone / fax. Sample
8.3 Development approval taken before production processes starts. Hence,
Design and development is not applicable.

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Company Profile
Perfect Filaments Limited was incorporated on 02/09/1994 and since then has grown manifestly. The
company has been converted from Private Limited to Public Limited on 11/08/2011. The company has merged
Kruti Polyesters Pvt. Ltd. into Perfect Filaments Private Limited in 2007-08. There are 3 directors in the
company. Today we have 28 Texturising Machines, 2 Air-Texturising machines, 10 Twisting Machines and are
implementing 3 Poy Lines Consisting of 36 Winders. The production of these is expected to start in January
2012
The company has known in the industry for Specialty products that we offer and our excellent quality. We do
not manufacture any commodity products and are completely focused on high margin specialty products only.
The Company have the only facility / specialized technology to tint yarns on texturising machines which enables
to distinguish two different yarns which is of immense use to customers. This brings exclusively to in our
product more and this also gives us added more edge over our competitors.
1. SPECIALITY PRODUCTS:
a. We manufacture only specialty Yarns. We are not into commodity yarns.

b. Our products have a high profitability margin as the products that we manufacture are special in
terms of the DYE PICKUP and LOOK and FEEL.
c. We manufacture Specialities Like:
1. FULLDULL/ COTLUK - Single and Double Ply

2. CATIONIC - Single and Double Ply
3. 160 DISCAT ( 50% Cationic and Fulldull )
4. 130 MISTER ( 33% Fulldull , 67% Cationic)
5. 130 MISSES( 33% Cationic and 67% Fulldull )
6. Bright Yarns in various Deniers
7. CATIONICMAGIC - Special type of cationic in which we have monopoly given by Reliance.
d. So we are basically in Speciality yarns and not Commodity Yarns.

e. The conversion that we gent in this is always HIGHER than that of Commodity Yarns.
f. Also competition in these yarns is Low
g. In Products like DISCAT, MISTER, MISSES and CATIONICMAGIC competition is Virtually NIL
2. TINTING TECHNIQUE FOR DIFFERENCIATION :

We use tinting technique for differenciation of the various qualities that ew manufacture. This is used to avoid
mixing at the parties end. This gives us a preference over others in some products. Also we get additional rate
then our competitors.
3. NEW DOUBLE DENSITY CONCEPT :

We have made a special tie with HIMSON - Bhorsara Machines- The Oldest and the most reputed suppliers
of Texturising Machines to the Industry to develop a different type of machine. The machine has double
production capacity and uses only 33% Addition Capital and Space. The running cost per kg in terms of
man power and electric power is almost halfed. This results in a additional profit of Rs 3.5 per Kg.
4. OUR OWN SUBSTATOIN :

We will have our own 66 KV Power Substation by end of 2011 which will ensure uninterrupted and
continuous power for 364 Days in a Year. This power substation will satisfy all our power needs for the
current and all future expansion. Also virtually Zero Interruptions result in increased Efficiency and
Production.

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E - APPLICABLE LEGISLATION
ID
Title of Document Number
NO.
1 Factory License 3315
2 GST Certificate 25AAACP4215F1ZW
3 PCC Consent PCC/DDD/G-4999/WA/AA/BP/09-10/366

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Section QSM Ref. Clause Context of Organization

4.0 QSM-01 4.1 Understanding the Organization and its Context
PERFECT FILAMENTS LTD. (PFL) determines external and internal issues that are relevant to its
purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its
quality management system through SWOT. The external and internal issues identified through SWOT
are continuously being monitored also identified in Risk & Opportunities register and reviewed by
C.E.O.
SWOT:
Strength (S) Weakness (W)

1 Strong technology backup 1 Very small team
2 Young and motivated team 2 Lack of experience
3 Nil borrowing 3 Weak marketing
4 Quick decision making 4 High inventory
5 Strong customer focus 5 Limited customer bas
Opportunity (O) Threat (T)
1 Lean organization leads to 1 High technology imports
a Flexibility in products 2 Skill development velocity
b Quick response to customer needs 3 Increased competition
2 Low level of competition 4 Technology leakage
3 High growth potential 5 Attrition
Ref. Records:
F/SF/01 SWOT Analysis
F/SF/02 Context cum Risk & Opportunities Register
\\

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4.0 QSM-01 4.2 Understanding the Needs and Expectations of interested
parties
PERFECT FILAMENTS LTD(PFL) has determined the interested parties who are relevant to the
Needs & Issues.
PERFECT FILAMENTS LTD (PFL) Quality management system and the requirement of the
interested parties in order to prevent the potential effect on the organization's ability to consistently
provide products and services which meet the customer and applicable statutory and regulatory
requirements.
Ref. Records:
List of Interested Party’s needs & Expectation & Their Issues
F/SF/03
(Internal / External)

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4.0 QSM-01 4.3 Determining the scope of Quality Management System
Scope:
Manufacturing and Supply POY,Textured(DTY),Twisted and Airtex Yarn

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4.0 QSM-01 4.4 Quality Management System and its processes
PERFECT FILAMENTS LTD (PFL) has established and implemented the QMS, which is maintained
and continually improved according to the requirements of the ISO 9001:2015 standard including
processes needed and their interactions.
PERFECT FILAMENTS LTD (PFL) determined required inputs and desired outputs of the processes,
criteria and methods needed for effective operation and control of these processes, as well as resources
needed and responsibilities and authorities for processes. Sequences and interactions between the
processes are described in Attached Process Map.
During management review, Top Management of PERFECT FILAMENTS LTD (PFL) Evaluates
business performance and evaluates the QMS for continual improvement. Reference attachment 1 for
specific documents supporting ISO 9001:2015 clauses.
PROCESS INTERACTION

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Section QSM Ref. Clause Leadership

5.0 QSM-02 5.1 Leadership & Commitment
Top management shall demonstrate leadership and commitment with respect to the Quality
Management System and maintain,
a) Accountability for the effectiveness of the quality management system;
b) Ensuring that the quality policy and quality objectives are established for the quality
management system and are compatible with the context and strategic direction of the
organization;
c) Ensuring the integration of the quality management system requirements into the
organization’s business processes;
d) Promoting the use of the process approach and risk-based thinking;
e) Ensuring that the resources needed for the quality management system are available;
f) Communicating the importance of effective quality management and of conforming to the

quality management system requirements;
g) Ensuring that the quality management system achieves its intended results;
h) Engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system;
i) Promoting improvement;
j) Supporting other relevant management roles to demonstrate their leadership as it applies to

their areas of responsibility.

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5.0 QSM-02 5.1.2 Customer Focus
1.0. Responsibility
o The responsibility of implementation lies with the Marketing Executive of PERFECT

FILAMENTS LTD (PFL)
2.0. Methodology
o To ensure customer satisfaction, the management has determined the customer needs and
expectations vide Customer Feedback Form provided for each activity carried out by
PERFECT FILAMENTS LTD (PFL) converted into requirements and addressed within the
QMS.
o Customer and applicable statutory and regulatory requirements are determined, understood and
consistently met.
o The risks and opportunities that can affect conformity of products and services and the ability
to enhance customer satisfaction are determined and addressed.
3.0 Record:
Customer Feedback Form

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5.0 QSM-02 5.2.1, Quality Policy
5.2.2
1.0 Responsibility
o The responsibility of implementation lies with the C.E.O. of PERFECT FILAMENTS LTD
(PFL)
2.0 Methodology
The Quality Policy has been framed up covering:
o Purpose of the organization.
o Management’s commitment to meeting requirements and to maintain the effectiveness of the
quality management system.
o Provides the frame work for establishing and reviewing Quality Objectives.
o It is communicated and ensured for its understanding amongst employees.
o It is periodically reviewed for its continuing suitability.
Quality Policy
We, at PERFECT FILAMENTS LTD (PFL), are committed to maintain the highest standards in
quality and continue to be one of the ‘best quality manufacturers’ of POY,”AIRTEX & TEXTURISED
YARN”. We aim to provide a good product, service and product support at affordable price. We are
keen in developing new products as per Market Requirements thereby achieving Complete Satisfaction
of Customers.
We will sustain our Quality by:
 Continually improving our manufacturing processes and techniques and Quality Management
System (QMS) through regular Training and sustained Teamwork.
Date: 01 / 08 / 2018 ( CFO )

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5.0 QSM-02 5.3 Organizational Role, Responsibility and Authorities
1.0 Responsibility
o The overall responsibility of implementation lies with the C.E.O. of PERFECT FILAMENTS
LTD (PFL) and also Head of the Departments.
o PERFECT FILAMENTS LTD (PFL) has established the interrelation of all personnel who
manage, perform and verify work affecting quality and ensure independence and authority to
perform these tasks.
o In PERFECT FILAMENTS LTD (PFL), Mr. Parimal Desai, C.E.O., monitors the process
activities of GMP through the respective head of the departments.
2.0 Methodology
o The organization charts show the different functions and their interrelations.
Annexure - I.
o Responsibilities for individuals including that co-ordination with other functions have been
communicated. Key personnel responsibilities are captured in Annexure - III to this QSM.
3.0 Annexures
o Annexure – I : Organization Chart

o Annexure - III : Responsibility & Authority.

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Section QSM Ref. Clause Planning

6.0 QSM-03 6.1 Actions to address risk and opportunities
For planning of QMS the company has considered the context of the organization & understood
the needs & expectations of interested parties to determine risk & opportunities for taking
mitigation actions.
As a risk-based thinking process has the ability to surpass a one-dimensional preventive action
process far behind in terms of effectiveness, Management team has a forum for identifying risk at
the regular management meetings. Management also encourages all our employees to come up
with their opinions upwards for consideration by the management team. These two processes
together ensure a “risk-based thinking” process. This is presided over by our management team
and it holds all the key strategic knowledge about threats to our business, and is supported by
information from all levels.
Ref. Records / Procedures:

PFL/PR/01 Procedure for Risk & Opportunities
F/SF/02 Context cum Risk & Opportunities Register

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6.0 QSM-03 6.2 Quality objectives and planning to achieve them
The top management has documented a set of Objectives including those needed for product
realization. These objectives are measurable and consistent with the Quality Policy.
Every fiscal, the objectives are quantified and planned arrangement is made to achieve the quantified
objectives decided and set by the management for related department.
A plan is prepared to achieve this objective by utilizing the analysis of data generated in past as input.
Achievement and continuing suitability of this is reviewed during the management review meetings.
The corrective actions, if required, are immediately taken and effectiveness is reviewed in next
management review.
6.2.2.1- quality objectives & planning to achieve them- supplemental
The organization shall ensure that quality objectives are defined to meet customer requirements & they
are established & maintained at relevant functions, processes & levels throughout the organization.
The results of organizations review regarding interested parties & their relevant requirements are
considered while establishing annual (Minimum) objectives & related performance targets.

F/SF/04 Quality Objectives & Achieving Plan
F/SF/05 Objective Monitoring Report

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6.0 QSM-03 6.3 Planning of Changes
Any Changes are subject to review and approvals.
Reviews and approvals are based on relevant background information as below
a) The purpose of the change & its potential consequences

b) The integrity of the QUALITY
c) The availability of resources
d) Allocation or reallocation of responsibilities & authorities

PFL/PR/02 Procedure for Change Management

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Section QSM Ref. Clause Support

7.0 QSM-04 7.1.1 General
Resources requirement is identified in for establishment, implementation, maintenance & continual

improvement of Quality System.
While doing so organization will consider
a) Capabilities of & constrains on the existing internal resources

b) The need to obtain from external providers
c) Defined in Risk Register

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7.0 QSM-04 7.1.2 People
The organization has system of determining & providing persons required for effective
implementation of QMS.
Before employing the minimum required level of competence to perform specific tasks is
determined, and only those who satisfy these requirements are employed. This is verified through
qualification/experience/ interviews/ by the HR department.
Personnel performing specified tasks are adequately qualified through, training, experience and
Skill.
Training needs for positions that perform activities affecting QUALITY are identified and
appropriate training is provided either in-house or by engaging the services of outside competent
authority.
The management ensures that its employees are aware of the relevance and importance of their
activities.
The employees are also made aware of the objectives of the organization by displaying the
integrated policy and the Objectives at the working places, explaining the targets set and how
everybody can contribute effectively to achieve the objectives set by the Management.

1) List of Employee’s
2) Competency Plan

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7.0 QSM-04 7.1.3 Infrastructure
The organization has determined & maintained infrastructure needed for operation of its processes
& to achieve conformity of its products & services as follows
a) Adequate office place with necessary administration backup, plant building, utilities and
equipment for production required to satisfactory realizations of customer requirement (product
or service). These machines and equipment are maintained in perfect working condition
through periodical maintenance and immediate repairs in the event of break down.
b) Computers, printers, stationary etc. is provided to carry out the required processes.
c) Adequate equipment other support service like transport is extended for movement of man,
machines and material
d) Communication equipment like telephones, Internet is made available to effectively process the
tasks of various processes.

List of Machines & Equipment’s
List of Calibration

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7.0 QSM-04 7.1.4 Environment For The Operation Of The Process
The organization has determined & maintained environment needed for operation of its processes & to
achieve conformity of its products & services as follows
a) Tasks are carried out in a suitable social and safe environment.
b) Continuous attention is given to physical facilities by providing good work space, canteen.
Adequate lighting ventilation and hygiene is maintained at the working place. Provision of
drinking water and toilet blocks is made. Overall housekeeping is also maintained well
Continuous attention is given to housekeeping and removal of scrap and waste from the work
area. Adequate lighting, ventilation and hygiene are maintained at the working place.
Appropriate PPE’s are identified and used within the organization. Provision of drinking water
and toilet blocks is made.
Electric wiring, distribution boxes, etc. is periodically checked and kept in perfect working
condition. Proper guards are provided on rotating parts of the machinery.
Legal and regulatory requirements are promptly and timely attended (like Noise level
monitoring, drinking water testing, Load testing of equipment and also the work place
monitoring etc.)
Housekeeping Check List

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7.0
[
QSM-04 7.1.5 Monitoring And Measuring Resources
The organization has provided resources needed to ensure valid & reliable results to verify conformity
of products at various stages by implementation of monitoring, measurement methods
a) Determine specific type of monitoring & measurement activities

b) Continually actions are taken for ensuring the fitness for the purpose
This includes determination of applicable methods of inspection & testing at following stages-
 Receiving of material and/or Product & Service,

 In-process, and
 Final.
MEASUREMENT TRACEABILITY
The organization has established a system of measurement traceability to the extent necessary for
providing confidence in providing measurement results
Measuring equipment is
a) Calibrated or verified or both as planned in the list of measuring equipment maintained with
proper traceability to national or international standard or as documented
b) All measuring equipment listed in the scope of calibration is adequately identified
c) All measuring equipment listed are maintained well for safeguarding it from adjustments,
deterioration or damage for maintaining calibration status
When validity of any previous measurements results are adversely affected due to measuring
equipment found unfit for the intended purpose appropriate actions are taken

List of Calibration

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7.0 QSM-04 7.1.6 Organizational Knowledge
The organization has determined the knowledge necessary for operation of its processes & to
achieve conformity of products
The knowledge is maintained & will be used as necessary. When there is any changes in the needs
& trends the current available organizational knowledge as well as need for the additional
knowledge is identified or acquired
a) By internal sources like intellectual properties, experience, review of success & failures of
earlier projects done, the results of improvements in processes or products
b) By external sources like standards, Audits, conferences, academia, customers or external
providers as appropriate.

F/SF/06 Communication cum Knowledge Matrix

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7.0 QSM-04 7.2 Competency
The organization has adopted followings for ensuring competence
a) determines the necessary competence of persons doing work under its control that affects the
performance and effectiveness of the Integrated management system;
b) ensures persons working under its control are competent enough on the basis of appropriate
education, training or experience;
c) where applicable, required it take actions to acquire the necessary competence and evaluate the
effectiveness of the action taken;
d) retain appropriate documented information as evidence of competence

PFL/PR/03 Procedure for HR & Admin.

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7.0 QSM-04 7.3 Awareness
The Organization ensures that persons doing work under its control are aware of
a) the Quality policy;

b) relevant Quality objectives;
c) their contribution to the effectiveness of Quality management system, including the benefits
of improved performance;
d) the implication of not conforming with the Quality management system requirements
e) SOP’s & Control of documents

PFL/HR/01 Procedure for HR & Admin.

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7.0 [
QSM-04 7.4 Communications
1.0 Responsibility
o The responsibility of implementation lies with the concerned Head of the Departments of
PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
In order to improve the effectiveness of QMS the management has identified the following
communication methods.
Methodology Responsibility
Notice Board Administration
Internal Circulars Concern H.O.Ds
Mail or Internal Communication Concern H.O.Ds
C.E.O. / SF / Production Head / QA

Operational Review Meeting
Head
Management Review Meeting C.E.O. / SF/ Concern H.O.Ds
Training SF / Training Coordinator
The organization ensures the internal and external communications relevant to the Quality
management system, including:
a) on what it will communicate;

b) when to communicate;
c) with whom to communicate;
d) how to communicate;
e) who communicates;

F/SF/06 Communication cum Knowledge Matrix

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7.0 QSM-04 7.5 Documented information
1.0 Responsibility
o The responsibility of implementation lies with the System Facilitator of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o Documents forming part of Quality Management Systems (QMS) are controlled.
A documents procedure has been established covering the controls:
o To approve documents for adequacy prior to issue.

o Review, update and re-approve as required & Identification of documents with its current
revision status.
o Current versions of applicable documents with proper legibility are made available at points of
use.
o External documents are determined by PERFECT FILAMENTS LTD (PFL) which is
necessary for the planning and operation of the Quality Management system and distribution is
controlled.
o Obsolete documents are withdrawn and are suitably identified if retained for any other purpose.
o Documents are reviewed and approved by the original approving function.
o One copy of obsolete controlled document is retained up to 6 year.

PFL/PR/04 Procedure for Control of Documented Information

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Section QSM Ref. Clause Operations

8.0 QSM-05 8.1 Operations Planning & Control
PERFECT FILAMENTS LTD (PFL) plans, implement and control the processes needed to meet the
requirements for the provision of products and services and to implement the actions determined in the
clause 6.
In planning of product realization, the organization determines the following as appropriate:
 Quality objectives and requirements for the products flow process charts.
 The need to establish processes documents & resources specific to the products.
 Required verification, validation, monitoring, inspection and test activities specific to the
product and the criteria for product acceptance.
The Quality plan is also tool to describe stages of product realization required verification / validation/
Monitoring / Inspection /& Test activities and acceptance criteria at each stage is established.
Necessary processes, documents & resources specific to stages of product realization are defined.
Effectiveness of planning is judged through effectiveness of Quality objectives & evidence of meeting
requirements.
Requirements of 3rd party inspection, outside testing of product as per customer requirements is
ensured for specified product
Quality plan is subject to change based on new technology in processing, monitoring, measuring
devices introduced for product verification, new service.

Annexure-II Production Process Flow chart

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8.0 [
QSM-05 8.2 Requirement of product & service
1.0 Responsibility
o The responsibility of implementation lies with the Production Manager (PM) of PERFECT
FILAMENTS LTD (PFL)
2.0 Methodology
The following customer requirements are determined:
o Product requirements specified by the customer including delivery and post-delivery activities.
o Product requirements not stated by the customer but necessary for intended for specified use.
o Related statutory and regulatory requirements.
o Additional necessary requirements for the products are considered from time to time.
o Before Customer order acceptance the organization has designed a review mechanism covering
 Customer requirements are defined and documented (Inclusive product
requirements).
 Resolution of differing or conflicting requirements with Customer.
 The organization has the capability to meet the defined requirements.
o The organization maintains relevant records of the review mechanism and the actions initiated
arising out of the review actions.
o In case the customer fails to provide documented statement of requirements the organization
will create document and get it confirmed from the customer before order acceptance.
o In case of any change in product requirements the organization will amend the connected
documents and keep informed of the changes to personnel who are impacted by it.
o The organization is not currently offering internet sales and in the event it decides to have it, it
will review the catalogues or advertising material periodically put in the company’s website.
Despatch advice
Enquiry Register
Export order review check list
Purchase Order register

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8.0 QSM-05 8.2.1 Customer Communication
PERFECT FILAMENTS LTD (PFL) continuously keeps communicating with customers to ensure
a) providing information relating to product and services;

b) handling enquiries, contracts or orders, including changes;
c) obtaining customer feedback relating to product and services including customer complaints;
d) handling or controlling customer property;
e) Establishing specific requirements for contingency actions when relevant.
-- Customer Report

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8.0 QSM-05 8.2.2 Determining the requirements for products and
services
PERFECT FILAMENTS LTD (PFL) ensures that
a) The requirements for the products and service are defined, including
1) any applicable statutory and regulatory requirements;
2) those considered necessary by the management of PERFECT FILAMENTS LTD (PFL);
b) It can meet the claims for the products and services it offers.

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8.0 QSM-05 8.2.3 Review & Changes of the requirements for products
8.2.4 and services
Review of the requirements for product and services
By conducting a review meeting each time before committing to supply products and services to a
customer PERFECT FILAMENTS LTD (PFL) ensures to include
a) requirements specified by the customer including the requirements for delivery and post-
delivery activities;
b) requirements not stated by the customer, but necessary for the specified or intended use, when
known;
c) requirements specified by PERFECT FILAMENTS LTD (PFL) itself;
d) statutory and regulatory requirements applicable to the product and services;
e) contract or order requirements differing from those previously expressed;
PERFECT FILAMENTS LTD (PFL) Ensures that the contract or the order requirements
differing from those previously defined are resolved.
8604168527
PERFECT FILAMENTS LTD (PFL) retains documented information, as applicable;
a) on the results of review;

b) any new requirements for products and services;
Changes to requirements of product and services
PERFECT FILAMENTS LTD (PFL) ensures that the relevant documented information is amended, and
that relevant persons are made aware of the changed requirements, when the requirements for products and
services are changed.

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8.0 QSM-05 8.3 Design & Development
Clause Clause
No. Heading Justification for Exclusion
The sample or specification has been given by the customer
or selection done from existing product range. The sample
Design and also approved by the customer only. Customer approval is
obtained by e-mail / phone / fax. Sample approval taken
8.3 Development before production processes starts.
Hence, Design and development is not applicable.

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8.0 QSM-05 8.4.1 Control of externally provided processes, products and
8.4.2
8.4.3
services
1.0 Responsibility
o The responsibility of implementation lies with the Purchase Executive of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o It ensures that the purchased product conforms to the specified purchase requirements.
o The extent of control required has been designed reckoning its impact on the subsequent
product realization or on the final product.
o Suppliers are selected and conformity evaluated for ascertaining their ability to supply product
in accordance with requirements.
o Criteria for selection, evaluation and re-evaluation if required have been established.
o An appropriate record for the activities is maintained.
o On receipt of purchased product inspection or any other activity necessary to establish its
conformance with purchase requirements are carried out and record maintenance.
o In case it is proposed to perform the verification activities at the supplier’s premises, the
organization will mention such requirements in the purchase order.
PFL/PR/05 Procedure for Purchase Process

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8.0 QSM-05 8.5.1, 8.5.2 Production and service provision
8.5.3, 8.5.4
8.5.5, 8.5.6
1.0 Responsibility
o The responsibility of implementation lies with the Production Manager (PM) of PERFECT
FILAMENTS LTD (PFL)
2.0 Methodology
o Production operations are carried out under controlled conditions.

o Controlled conditions include :
o Availability of product information describing the characteristics.
o Availability of reference of the product measurement procedure and
reference material as necessary.
o Monitoring the processes & Use of suitable equipment availability.
o Availability and use of monitoring & measuring equipment.
o Implementation of monitoring and measurement.
o Implementation of release and delivery activities.
 Production operations are carried out under controlled conditions.
 Any production related processes and service provision shall be validated whenever
the resulting output cannot be verified by subsequent monitoring or measurement.
 Procedures to ensure that herbal products received to the organization are identified
and distinguished from conforming product are documented.
 The unique identification & Traceability of the product is controlled and recorded as
per SOP given in bellow ref. Records.
 Implementation of defined operation for labelling and packing.
 Manufacturers or distributors maintain records of the distribution of Products to
allow traceability and are available for inspection.
 Customer properties are identified like Product specification, Method of analysis &
Samples etc. same will be monitoring in Sample Register.
 These customer properties are well maintained in separate files.
 Will be incorporated in use of production, testing, etc. wherever applicable.
 Customer Specification, Methods when are out of date or found unsuitable will be
informed to the customer and maintain records.
 Preservation includes Identification, Handling, Packaging, Storage and Protection.
 Documented procedures are established for control of product with a limited
shelf - life.
 Special storage conditions are controlled and recorded.
 Any Product, Process Changes to control as per MOC and as per SOP.

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Dispatch:
 Dispatch Advice given by Head office based on this prepare Dispatch plan for the same.
 Select Transportation during dispatch as per Approved Transporters.
 During dispatch recorded in Dispatch record & register Maintained.
PFL/PR/06 Procedure for Production Process

PFL/PR/07 Procedure for Maintenance Process
PFL/PR/08 Procedure for Dispatch Process
PFL/PR/09 Procedure for store process

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8.0 QSM-05 8.6 Release of product and service
1.0 Responsibility
o The responsibility of implementation lies with the QA/QC Manager of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o Processes are monitored for efficiency; effectiveness and cost control are applied for
monitoring to applicable processes under QMS.
o These methods demonstrate the ability of the processes to achieve planned results.
o When planned results are not achieved correction and corrective action are taken as
appropriate.
o Monitoring at appropriate stages of the product realization process in accordance with the
planned arrangements and documented.
o Records indicating the person authorizing release of product for delivery to the customer and
evidence of conformity with the acceptance criteria are maintained.
o Product release and service delivery are preceded after the planned arrangements have been
completed.
o Approved by the personnel performing inspection or testing is recorded at In Coming, In
Process & Final Stage.
PFL/PR/10 Procedure for Quality Control & Assurance Process

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8.0 QSM-05 8.7 Control of nonconforming outputs
1.0 Responsibility
o The responsibility of implementation lies within the Q.C Manager in coordination with C.E.O.
of PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
o Action taken to preclude its original intended use or application.

o Release or acceptance by a relevant authority under concession.
o Appropriate action is to be taken, when Non-conforming of the product is detected by taking
approval from the top management.
o Corrected nonconforming products are subject to re-verification to demonstrate conformity.
PFL/PR/11 Procedure for Non-Conforming of Products.

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Section QSM Ref. Clause Performance evaluation

9.0 QSM-06 9.1.1 Monitoring, measurement, analysis and evaluation
PERFECT FILAMENTS LTD (PFL) determines:
a) What needs to be monitored and measured;

b) The methods for monitoring, measurement, analysis and evaluation needed to ensure the valid
results;
c) When the monitoring and measurement shall be done;
d) When the result from the monitoring and measurement shall be analysed and evaluated.
PERFECT FILAMENTS LTD (PFL) evaluates the performance and effectiveness of the quality
management system.
It retains appropriate documented information as evidence of the results.

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9.0 QSM-06 9.1.2 Customer Satisfaction
1.0 Responsibility
o The responsibility of implementation lies within the Marketing Executive of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o The Marketing Executive will be responsible for communicating with customers concerning :
 All Customer related queries.
 General enquires, order handling including amendments there to.
 Be responsible for Customer Feedback including Customer complaints.
 Advisory notices.
 Review in MRM

Customer feedback register
Customer feedback form
PFL/PR/15 Procedure for Customer Satisfaction

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9.0 QSM-06 9.1.3 Analysis & Evaluation
1.0 Responsibility
The responsibility of implementation lies within the concerned Head of the Departments of PERFECT
FILAMENTS LTD (PFL)
2.0 Methodology
o The organization has planned and implemented a monitoring, measurement and analysis and
improvement of its -
o Processes.
o Customer satisfaction.
o Quality objectives.
These processes are used -
o To demonstrate conformity of the product requirements.

o To ensure conformity of the QMS.
o To improve the effectiveness of the QMS.
 Relevant data is periodically collected including from different processes and analyzed to
demonstrate the suitability and effectiveness of the QMS and for its continual
improvement.
 The analysis of data relates to :
o Customer Feedback
o Conformity to product requirements
o Characteristics and trend of the process and products including opportunity for
Improvements
o Suppliers performance are periodically evaluated to improve the effectiveness.
The process includes determination of applicable methods including statistical techniques.

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9.0 QSM-06 9.2 Internal Audit
1.0 Responsibility
o The responsibility of implementation lies within the System Facilitator of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o Internal Audit are carried out at least ONCE IN SIX MONTHS and are conducted to
determine whether the QMS confirms to the planned arrangement to the requirement of ISO
9001:2015.
o The audit program is planned taking to consideration the status and importance of the Service
and areas to be audited as well as the results of the previous audits.
o The audit criteria, scope, frequency and methods are defined.
o Auditors are selected based on training. Auditors conduct audits with objectively and
impartially. It is ensured that auditors do not audit their own department / work.
o A documented procedure defines the responsibilities, requirements for conducting audits
reporting results, maintaining records, and follow-up actions that include verification of the
actions taken.
o The concern Conveners ensures correction and corrective actions without undue delay to
eliminate detected non-conformities and their causes.
PFL/PR/12 Procedure for Internal Audit

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9.0 QSM-06 9.3.1, Management Review
9.3.2
9.3.3
1.0 Responsibility
o The responsibility of implementation lies with the System Facilitator of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
o Top Management review the QMS at least ONCE IN SIX MONTHS to ensure its continued
suitability, adequacy and effectiveness.
o The review includes evaluation of the need for changes to QMS, Quality policy and Quality
objectives.
Inputs for the review cover for operational performance and opportunities for improvement containing:
o Results of Audit.
o Customer Feedback.
o Process Performance and Product Conformity.
o information on the performance and effectiveness of the quality management system,
o Status of Corrective actions and Preventive Actions.
o Follow-up actions from previous Management Review.
o Changes that could affect the Quality Management Review.
o Recommendation for Improvement.
o the adequacy of resources
o Opportunities for improvement.
o the effectiveness of actions taken to address risks and opportunities
Review output covers decisions and actions related to:
o QMS improvement including its processes for effectiveness.

o Improvement of product based on Customer requirements.
o Provision of Resources.
PFL/PR/13 Procedure for Management Review

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Section QSM Ref. Clause Improvements

10.0 QSM-07 10.1 General
PERFECT FILAMENTS LTD (PFL) determines and select opportunities for improvement and
implement any necessary actions to meet customer requirements and enhance customer satisfaction.
This includes:
a) improving products and services to meet requirements as well as to address future needs and
expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the quality management system

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10.0 QSM-07 10.2 Nonconformity and corrective action
1.0 Responsibility
o The responsibility of implementation lies with in the Q.C. Manager of PERFECT

FILAMENTS LTD (PFL)
2.0 Methodology
 Prompt actions are taken to eliminate the causes of non-conformities to prevent recurrence.
 Corrective action is appropriate to the effects of non-conformities encountered.
 A documented procedure is established :
o To review non-conformities including customer complaints.

o Determining and implementing action needed & document updation.
o For recording results of any investigation and of action taken.
o Periodical review of corrective actions initiated.
o Determining the causes of Non-conformities.
o Evaluating the need for action to ensure that Non-conformities do not occur.
PFL/PR/14 Procedure for Continual Improvements

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10.0 QSM-07 10.3 Continual improvement
1.0 Responsibility
o The responsibility of implementation lies with in the concerned Head of the Departments in
coordination with C.E.O. of PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
The organization continually improves the effectiveness of the QMS by -
 Quality policy.
 Quality objectives.
 Audit results.
 Analysis of data.
 Corrective and Preventive actions
 Management Reviews.
 Documented procedures for the issue and implementation of advisory notices.
 Maintaining records of customer complaint investigations with authorized reasons.
PFL/PR/14 Procedure for Continual Improvements

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-- Annexure- IV List of Procedures
--
Sr Procedure Discerption Procedure Ref. Rev. no. Rev. Date

No.
1 Procedure for Risk & Opportunities PFL/PR/01 00 --
2 Procedure for change Management PFL/PR/02 00 --
3 Procedure for HR & Admin. PFL/PR/03 00 --
4 Procedure for Control of Documented PFL/PR/04 00 --
Information
5 Procedure for Purchase Process PFL/PR/05 00 --
6 Procedure for Production Process PFL/PR/06 00 --
7 Procedure for Maintenance Process PFL/PR/07 00 --
8 Procedure for Packing Dispatch Process PFL/PR/08 00 --
9 Procedure for store process PFL/PR/09 00 --
10 Procedure for Quality Control PFL/PR/10 00 --
11 Procedure for Non-Conforming of Products. PFL/PR/11 00 --
12 Procedure for Internal Audit PFL/PR/12 00 --
13 Procedure for Management Review PFL/PR/13 00 --
14 Procedure for Continual Improvement PFL/PR/14 00 --
15 Procedure for Customer Satisfaction PFL/PR/15 00 --
16 Procedure for Sales & Marketing Process PFL/PR/16 00 --

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PERFECT FILAMENTS LIMITED

94, PANCHAL UDYOG NAGAR,

Quality Management System Manual

Section QSM Ref. Clause

Prepared & Reviewed by Approved by

Location: System Facilitator

Issue Issue Rev. Rev. Page

Prepared & Reviewed by Approved by

Section QSM Ref. Clause

Amendment Section Current Issue

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause

ISO 9001:2015 Scope:

Manufacturing and Supply POY,Textured(DTY),And Airtex Yarn

Prepared & Reviewed by Approved by

a. We manufacture only specialty Yarns. We are not into commodity yarns.

1. FULLDULL/ COTLUK - Single and Double Ply

d. So we are basically in Speciality yarns and not Commodity Yarns.

2. TINTING TECHNIQUE FOR DIFFERENCIATION :

3. NEW DOUBLE DENSITY CONCEPT :

4. OUR OWN SUBSTATOIN :

Prepared & Reviewed by Approved by

Location: System Facilitator

Prepared & Reviewed by Approved by

Section QSM Ref. Clause Context of Organization

Strength (S) Weakness (W)

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause Context of Organization

Prepared & Reviewed by Approved by

Section QSM Ref. Clause Context of Organization

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause Context of Organization

Prepared & Reviewed by Approved by

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause Leadership

a) Accountability for the effectiveness of the quality management system;

d) Promoting the use of the process approach and risk-based thinking;

f) Communicating the importance of effective quality management and of conforming to the

j) Supporting other relevant management roles to demonstrate their leadership as it applies to

Prepared & Reviewed by Approved by

Section QSM Ref. Clause Leadership

o The responsibility of implementation lies with the Marketing Executive of PERFECT

Customer Feedback Form

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause Leadership

Date: 01 / 08 / 2018 ( CFO )

Prepared & Reviewed by Approved by

Section QSM Ref. Clause Leadership

o Annexure – I : Organization Chart

Prepared & Reviewed by Approved by

Location: System Facilitator

Section QSM Ref. Clause Planning

Ref. Records / Procedures:

Prepared & Reviewed by Approved by

Section QSM Ref. Clause Planning

6.2.2.1- quality objectives & planning to achieve them- supplemental

Ref. Records / Procedures:

Prepared & Reviewed by Approved by