Frumherji Ltd.

, Reykjavik The Vehicle Inspection and Emissions Testing

Process
Submitted by:

Group 10
Sourav Roy MP16036
Ramakrishna mp17033
Naresh kumar MP17038
Brajesh Singh MP17011

 What were the primary challenges faced by Frumherji’s Vehicle department? Which one is most
important and why?
1. Inadequate distribution of labour leads to delays
2. Check-in waiting time
3. Delay at base 4
4. Insufficient Infrastructure
5. Process continuation after failed inspection
6. Lack of customer education
7. FIFO method of service
8. Lack of repair services
9. Base 5 is a part of the process where efficiency can be maximized by using information
technology.
The most important challenge is Inadequate distribution of labour, since the rest are derived because
of this. This issue is what leads to the increase in check in waiting time and base 4 service time. The
lack of enough infrastructure to handle their large vehicle demand is also a significant problem that
could potentially get worse based on their predictions of increased large vehicle importation

 What is your assessment of Sigurdsson’s idea? What would be the arguments against it?
1. Having the same waiting lines for customers seeking first time inspections, second time
inspections, energy division, legal metrology etc. delays the vehicle inspection process. However,
the allocation of one inspector per car from bases 2-4 (pg. 7). While the process appears to be
streamlined, this varies the service time significantly because the amount of time taken for an
inspection would depend on the inspector carrying out the inspection. Thorbjornsdottir
mentioned that although all inspectors knew what they were doing, some of them were faster
than others.

 What is the bottleneck in this process

Having a clerk continuously return to collect the documents and log them into the government
database with the possibility of errors being present, is a waste of time and human resources. This
issue can easily be simplified with the implementation of new information systems.

 What is the capacity in terms of cars per day?

 Theoretical Actual
Likelihood this Item
Process Item Flow Time Flow Time
Occurs
(in seconds) (in seconds)

Give number to customer 100% 5 5

Wait for service 100% - 480

Call the number 100% 5 5
Determine if insurance fee and vehicle
tax are paid
100% 60 60

Paid? 98.3% vs. 1.7% - -

Charge for inspection and give

inspection form
98.3% 20 20

Wait for inspection 100% - 2520

Instruct the customer 100% 10 10
Measure emissions 100% 60 60
Examine registration papers 100% 15 15

Inspect car parts and components 100% 300 300

Check vehicle identification number 100% 10 10

Check for towing device 100% 10 10

Check for safety standards and register 100% 10 10

Pass? 84.77% vs. 15.23% - -

Check the front and rear brakes 100% 90 90

Pass for checking? 98.25% vs. 1.75% - -

Inspect undercarriage 100% 480 480

Notify customer inspections were
100% 5 5
complete

Record inspection results 100% 60 60

19+69
Flow Times (in minutes): 19 min
=88 min