BASIC COMPETENCIES

 Participate in workplace communication

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information
in response to workplace requirements.

 Work in team environment

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a
team.

 Practice career professionalism

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a
team.

 Practice occupational health and safety procedures

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a
team.

COMMON COMPETENCIES

 Develop and update industry knowledge

This unit of competency deals with the knowledge, skills and attitude required to access, increase and update
industry knowledge. It includes information on the industry and update industry knowledge

 Observe workplace hygiene procedures

This unit of competency deals with the knowledge, skills and attitude required to access, increase and
update industry knowledge. It includes information on the industry and update industry knowledge

 Perform computer operations

This unit covers the knowledge, skills and attitudes and values needed to perform computer
operations which includes inputting, accessing, producing and transferring data using the
appropriate hardware and software

 Perform workplace and safety practices

This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.

 Provide effective customer service

This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.

CORE COMPETENCIES

 Provide housekeeping services to guests

This unit of competency deals with the skills and knowledge required to provide a range of general
housekeeping services to guests.

 Clean and prepare rooms for incoming guests

The unit deals with the skills and knowledge required from housekeeping attendants to clean and
prepare rooms for incoming guests in a commercial accommodation establishment.

 Provide valet/butler services

This unit of competency deals with the skills and knowledge required to provide valet/butler services in
a commercial accommodation establishment. This role would generally be undertaken by staff
members with sound organizational and interpersonal skills within limit of responsibility.
 Laundry linen and guest clothes
This unit of competency deals with the skills and knowledge required to work in an “on-premise” laundry section
in a commercial accommodation establishment applied to guest laundry, and in-house linen and uniforms.

 Clean public areas, facilities and equipment

This unit of competency deals with the skills and knowledge required to work in an “on-premise” laundry section
in a commercial accommodation establishment applied to guest laundry, and in-house linen and uniforms.

 Deal with/Handle intoxicated guests

This unit of competency deals with the knowledge, skills and attitude in handling or dealing with intoxicated guests
at the workplace. It includes the knowledge and skills on how to determine the level of intoxication, proper
approach, application of appropriate procedure and the knowledge on legislation for alcoholic drinks.