TABLE OF CONTENTS

Internship Certificate ........................................................................................................................................... 2

Dedication ..................................................................................................................Error! Bookmark not defined.
Acknowledgement .....................................................................................................Error! Bookmark not defined.
Executive summary ...................................................................................................Error! Bookmark not defined.
1. Overview of the organization ....................................................................................................................... 8
1.1. Brief Historical Over View of National Bank of Pakistan ................................................................ 8
1.2. Introduction ...................................................................................................................................... 9
1.2.1. Vision ........................................................................................................................................ 10
1.2.2. Mission ..................................................................................................................................... 10
1.2.3. Core Values .............................................................................................................................. 10
1.3. Product lines .................................................................................................................................... 10
1.3.1. NBP Advance Salary ................................................................................................................ 11
1.3.2. NBP Saiban .............................................................................................................................. 11
1.3.3. NBP Cash and Gold ........................................................................Error! Bookmark not defined.
1.4. Competitors of National Bank ...............................................................Error! Bookmark not defined.
2. Oranizational Structure ........................................................................................Error! Bookmark not defined.
2.1. Organization Hierarchy Chart .................................................................Error! Bookmark not defined.
2.2. Number of Employees ...........................................................................Error! Bookmark not defined.
2.3. Main Offices ...........................................................................................Error! Bookmark not defined.
2.4. Introduction of all the departments ......................................................Error! Bookmark not defined.
2.4.1. Account Opening Department ........................................................Error! Bookmark not defined.
2.4.2. Cash Department ............................................................................Error! Bookmark not defined.
2.4.3. Deposits Department .......................................................................Error! Bookmark not defined.
2.4.4. Remittance Department ..................................................................Error! Bookmark not defined.
2.4.5. Pension Disbursement Department.................................................Error! Bookmark not defined.
2.5. Centralized Decision Making .................................................................Error! Bookmark not defined.
2.6. Comments on the organizational structure............................................Error! Bookmark not defined.
3. Plan of Your Internship Program.....................................................................Error! Bookmark not defined.
3.1. Introduction of Branch ..........................................................................Error! Bookmark not defined.
3.2. Starting and Ending Dates Internship ...................................................Error! Bookmark not defined.
3.3. Departments of Training ........................................................................Error! Bookmark not defined.
4. Training Program .............................................................................................Error! Bookmark not defined.

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 4.1. Detail of Department I worked in ..........................................................Error! Bookmark not defined.
4.1.1. Biometric System and Account Opening ........................................Error! Bookmark not defined.
4.1.2. Send Request and Issuance of Cheque Book and ATM card .........Error! Bookmark not defined.
4.1.3. E-Remittance Department ..............................................................Error! Bookmark not defined.
4.1.4. Deposits Department .......................................................................Error! Bookmark not defined.
4.1.5. Advances Department .....................................................................Error! Bookmark not defined.
4.1.6. Bills Department .............................................................................Error! Bookmark not defined.
4.1.7. Clearing and cash Department .......................................................Error! Bookmark not defined.
4.2. Detail of Task Assigned to Me................................................................Error! Bookmark not defined.
4.2.1. Reassessment of Accounts by National Accountability Bureau (NAB) ....... Error! Bookmark not
defined.
5. Reflective Journal Entries .................................................................................Error! Bookmark not defined.
5.1. D-Describe objectively what happened ..................................................Error! Bookmark not defined.
5.2. I-interpret the events ..............................................................................Error! Bookmark not defined.
5.3. E-Evaluate ..............................................................................................Error! Bookmark not defined.
5.4. P- Plan ....................................................................................................Error! Bookmark not defined.
6. Critical Analysis (Theory vs. Practical) ............................................................Error! Bookmark not defined.
7. SWOT Analysis of the organization .......................................................................................................... 29
7.1. Strength ........................................................................................................................................... 29
7.2. Weakness ................................................................................................Error! Bookmark not defined.
7.3. Opportunities .........................................................................................Error! Bookmark not defined.
7.4. Threats ...................................................................................................Error! Bookmark not defined.
8. Conclusion ...................................................................................................................................................... 33
9. Recommendation ............................................................................................................................................ 34
10. References and Sources ................................................................................................................................ 36
11. Annexes ......................................................................................................................................................... 37