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Symptom
Windows updates and service packs may fail to install if there are
corruption errors. For example, an update might not install if a system file is
damaged. The DISM or System Update Readiness tool may help you to fix
some Windows corruption errors.
Resolution
To resolve this problem, use the inbox Deployment Image Servicing and
Management (DISM) tool. Then, install the Windows update or service pack
again.
1. Open an elevated command prompt. To do this, swipe in from the
right edge of the screen, and then tap Search. Or, if you are using a
mouse, point to the lower-right corner of the screen, and then click
Search. Type Command Prompt in the Search box, right-click
Command Prompt, and then click Run as administrator. If you are
prompted for an administrator password or for a confirmation, type
the password, or click Allow.
2. Type the following command, and then press Enter.
It may take several minutes for the command operation to be
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completed.
DISM.exe /Online /Cleanup-image /Restorehealth
Important When you run this command, DISM uses Windows Update
to provide the files that are required to fix corruptions. However, if
your Windows Update client is already broken, use a running Windows
installation as the repair source, or use a Windows side-by-side folder
from a network share or from a removable media, such as the
Windows DVD, as the source of the files. To do this, run the following
command instead:
DISM.exe /Online /Cleanup-Image /RestoreHealth
/Source:C:\RepairSource\Windows /LimitAccess
Note Replace the C:\RepairSource\Windows placeholder with the
location of your repair source. For more information about using the
DISM tool to repair Windows, reference Repair a Windows Image.
3. Type the following command and press Enter.
It may take several minutes for the command operation to be
completed.
sfc /scannow
4. Close the command prompt, and then run Windows Update again.
To resolve this problem, use the System Update Readiness tool. Then, install
the Windows update or service pack again.
1. Download the System Update Readiness tool.
Click the download link in the following table that corresponds to the
version of Windows that is running on your computer.
Find out if your computer is running the 32 or 64-bit version of
Windows
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5. Reinstall the update or service pack you were trying to install
previously.
To manually fix corruption errors that the tool detects but can't fixed, see
How to fix errors that are found in the CheckSUR.log.
You can also try to directly download the update package from Microsoft
Update Catalog, and then install the update package manually.
For example, you may have problems when you try to install update
3006137 from Windows Update in Windows 7. In this situation, you can
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download the update package and try to install the update manually. To do
this, follow these steps:
1. Open Microsoft Update Catalog in Internet Explorer.
2. In the search box, input the update number that you want to
download. In this example, input 3006137. Then, click Search.
3. Find the update that applies to your operating system appropriately in
the search results, and then click Add to add the update to your basket.
4. Click view basket to open your basket.
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6. Click Browse to choose a location for the update you are
downloading, and then click Continue.
7. Click Close after the download process is done. Then, you can find a
folder that contains the update package in the location that you
specified.
8. Open the folder, and then double click the update package to install
the update.
If the Windows update or service pack installed successfully, you are
finished. If the problem is not fixed, or if System Update Readiness Tool
cannot find the cause, contact us for more help.
More Information
The following table lists the possible error code with Windows Update for
your reference:
Code Error Description
ERROR_FILE_NOT_FOU The system cannot find
0x80070002
ND the file specified.
0x8007000D ERROR_INVALID_DATA The data is invalid.
0x800F081F CBS_E_SOURCE_MISSIN The source for the
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Show all
To manually fix corruption errors that the System Update Readiness Tool
detects but can't fix, follow these steps:
1. Open %SYSTEMROOT%\Logs\CBS\CheckSUR.log.
Note %SYSTEMROOT% is an environment variable that saves the folder
in which Windows is installed. For example, generally the
%SYSTEMROOT% folder is C:\Windows.
2. Identify the packages that the tool can't fix. For example, you may find
the following in the log file:
Summary:
servicing\packages\Package_for_KB958690_sc_0~31bf3856ad364
e35~amd64~~6.0.1.6.mum
...
In this case, the package that is corrupted is KB958690.
3. Download the package from Microsoft Download Center or Microsoft
Update Catalog.
4. Copy the package (.msu) to the %SYSTEMROOT%\CheckSUR\packages
directory. By default, this directory doesn't exist and you need to create
the directory.
5. Rerun the System Update Readiness Tool.
If you are a technical professional, see How to fix errors found in the
CheckSUR.log for a more options on fixing errors in the CheckSUR.log.
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