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UAT and Training WBS

Management products
Saturday, June 25, 2016
Testing, UAT
and training
completed

Project Test sites in Testing

Training
specific roles place completed
in place

Train Call Configuration Training and Perform Core

Train QA Supplier Test Agent test site QA UAT of
Centre Agents Customer roles & Customer Functionality
testers (6.1) roles allocated in place preparation customisations
(6.2) allocated customisation testing site in Testing
- Release Mgr - QA team site in place place
- Test Spec - Administrators
Train Agents Author - Call Centre
Train for Service & Trainers for
Administrators Write test cases
Marketing Sweden from solution
for Service & (6.3) designs
Marketing
(6.3)
Agents travel
and time Define validation
booked criteria

Customer
training hubs
established Write FAQ for
-UK, France, testers
Germany,
Scandinavia,
ANother
Confirm test plan
and test schedule

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