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MANAGEMENT REVIEW INPUTS

OFFICE: ALS-GSD
PERIOD: January to September 2019 (Q1 – Q3)

A. Process Performance and Conformity of Services


Preventive Maintenance Process (Vehicles)

Guide Questions:
- Is the process/procedure implemented effective and conforming in terms of 1) the flow of
documents per transaction; 2) promptness of responsible persons in taking action on the
document; 3) correctness of action/work by responsible persons; and 4) achievement of the
quality objectives?
- What is the average turnaround time of transactions catered by the office?
- What are the problems/issues/concerns encountered related the execution and
monitoring of the process/procedure of the office/unit?
- What are your suggestions to improve execution, monitoring and reporting on the
performance and conformity of service provided by the office/unit?

B. Risk and Opportunities Management (Clause 6.1)


Guide Questions:
- Has there been occurrence of the identified risks? If yes, were the action plan executed
properly? What was the impact to the office or the DOST-CO as a whole? If No, are the
presumed impact and frequency still applicable?
- Where there any additional risks or opportunities identified?
- Was your risk and opportunities management effective in terms of 1) applicability; 2)
monitoring; and 3) updating?
- What are the problems/issues/concerns encountered related to risk and opportunities
management?
- What are your suggestions to improve the risk management process?

C. Possible changes that might affect the system (Clause 6.3)


Guide Questions:
- Was there change/s in the organizational structure/leadership, procedure/s, policy/ies or
strategic/operational direction of the office that has an effect to the management system of
the office itself or the DOST-CO? If Yes, what are these? (Provide brief description only). If
none, state briefly in the report that there was no changes in the existing organizational
arrangement, procedure/s, policy/ies of strategic/operational plan.
- Is there any plan to change the existing organizational arrangement, procedure/s, or
policy/ies in the near future. If yes, indicate the change and explain briefly your change plan.
If no, state briefly in the report that there will be no change in the following year.
- What are the problems/issues/concerns encountered related to any change in the existing
organizational arrangement, procedure/s, or policy/ies of the office/unit itself and/or
changes by other office/unit in the DOST-CO?
- What are your suggested changes in the existing organizational arrangement, procedure/s,
or policy/ies of other offices/units?

D. Customer Satisfaction and Perception (Clause 9.1.2)


Guide Questions:
- How is the trend of customer satisfaction performance rating of the office/unit during the
period?
- What are the perceptions of the internal/external customers within the period? Which of
the comments/suggestions requires follow-through action?
- Was the customer satisfaction feedback system effective or applicable to the office/unit?
- What are the problems/issues/concerns encountered related to risk and opportunities
management?
- What are your suggestions to improve the customer satisfaction feedback system of the
office/unit?

E. External Provider and suppliers’ performance (Clause 8.4)


Guide Questions:
- Were the externally provided supplies, materials, and/or equipment provided
efficiently/effectively as requested in terms of quality and timeliness. If yes, explain briefly
how they performed. If no, explain briefly the concerns.
- What are the problems/issues/concerns encountered related to the delivery of services,
supplies, materials, and/or equipment?]
- What are your suggestions to the external providers and suppliers on how they deliver their
services or products to DOST-CO.
- What are your suggestions in order to improve the evaluation of the external providers and
suppliers’ performance?

F. Nonconformity and corrective actions (Clause 10.2)


Guide Questions:
- Does the office/unit encountered nonconformity in the provision of service (based on the
current procedures manual) through self-assessment. If yes, explain briefly how it
emanated and what are the actions taken. If no, state briefly that there was no
nonconformity encountered.
- Based on the previously concluded internal audit by the Internal Quality Audit Team, were
there nonconformities found? If yes, explain briefly how it emanated and what are the
actions taken. If no, state briefly that there was no nonconformity encountered.
- What are the problems/issues/concerns encountered in detecting nonconformities and
resolving such nonconformities through correction/ corrective actions.
- What are your suggestions in order to improve reporting system on nonconformities of the
office/unit itself or the other offices in the DOST-CO.

G. Audit Results (Clause 10.2)


Guide Questions:
- Based on the previously concluded internal audit by the Internal Quality Audit Team, how
was the audit of your office/unit carried out in terms of 1) questions asked by the auditors;
2) documents requested by the auditors; and 3) findings of the auditors
- Based on the previously concluded external audit by the Internal Quality Audit Team, how
was the audit of your office/unit carried out in terms of 1) questions asked by the auditors;
2) documents requested by the auditors; and 3) findings of the auditors
- How was the engagement of the office/unit in the conduct of the internal and external
audits conducted? Where all the officers and staff of the office supportive and cooperative
during the audits (to include preparation period)

Prepared by: Noted by:

Name and Signature of Division Chief/ Name and Signature of Service Director/
Unit Head Executive Officer

General Guide:

1. The chief or head of unit or its designated officer/staff shall prepare the existing reports for the
division/unit review.
2. The chief or head of unit or its designated officer shall convene all officers and staff of the
division or unit to carry out the review.
3. Collectively analyze the existing reports and come up with statements for each report/topic
presented.
4. Translate the answer of the applicable guide questions into “Analysis Statements”. Do not just
provide the direct answer of the guide questions. Skip the question if Not Applicable.
5. Provide at least 3-5 statements which may compose of 1-2 sentences in a statement for each
topic
6. Use bullets for the analysis statements
7. Submit the MR Inputs report to the Office of the Service Director copy furnish the ISO
Secretariat for consolidation. For units under an Executive Office, Submit the document to the
Office of the Executive Officer copy furnish the ISO Secretariat.
8. Submit accomplished reports on or before 13 November 2019.