E-mail: er.anmolmittal@gmail.com | LinkedIn : https://www.linkedin.

com/in/anmol-mittal-57292529/
Phone : +91 9670095000

Anmol Mittal
Customer and Business Centric, Innovative Thinker, Targeting Account level assignments in
RF Planning & Optimization/Projects/Quality/Operation

PROFILE SUMMARY

o Around 12 years of experience in RF Planning & Optimization, KPI

Improvement, Audit & Quality Analysis, Project Management, Operations, CORE COMPETENCIES
Business Analysis, Customer Handling, Incident Management, Fault
Management, Process Improvement, Service and Client Management, RF Planning & Optimization
Vendor Liason.
o An effective communicator with strong leadership, analytical, problem solving KPI Management
and detail orientation skills Project Management
o Currently associated with Avinton, Japan and handling Rakuten Account.
o A project planner with expertise in planning, executing & spearheading Service Management
Telecom and support projects. Team Management
o Successfully completed projects like Uninor (India), Warid (Bangladesh),
MAROC (Morocco), MAXIS (Malaysia), Celcom (Malaysia) & Jio (India) Quality Management
o Proficient in Telecommunication Technologies like 5G (NR), 4G (LTE) Client Relationship
& 2G (GSM) Technologies
o Expertise in handling Global & Multi-vendor Products such as Ericsson(WIN- Management
FIOL), HUAWEI(U2K), JIO (JCP, VUZE), Nokia, Netvelocity. Incident Management
o Performed various capacities like Manager-(IANL), Dpty. Manager(Global),
Cluster Lead-RF, Senior Engineer–RF/IN/PMO, Engineer–Projects, SLA Management
o A customer-centric professional with solid management skills, capable of Assets Management
leading & motivating individuals to maximize levels of productivity

KNOWLEDGE PURVIEW

o C-RAN, architectures, structures, wireless virtualization, Testing & performance of 5G site.

o Manage and maintenance of various LTE KPI’s of Accessibility, Retainability and Mobility Class which include (RRC
Setup success rate, ERAB Setup Success rate, Handover success rate, DL & UL Throughput measurement & Drops.
o Worked on Self organizing Network features like ANR, PCI Collision, Network Parameter Audit, Network Health Check.
o Understanding client needs, requirements and expectations and devising solutions accordingly
o Administering Service Level Management, Issues (Incident) Management, Configuration Management, Risk
Management, Change Management, Asset Management.
o Understanding of Virtualization of RAN, Exhibited excellence in overseeing ISP and Telecommunication Technologies
o Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high
performance amongst the team members
o Monitoring project progress and outstanding issues, also ensuring the quality & timeliness
o Ensuring that the goals of the Incident Management process are achieved, restoring normal service as soon as possible
based on customer perspective

Employment Details
o Jul2019 to present in Avinton, Project-Rakuten (Japan)
o May2017 to Jun2019 in Samsung, Project-Jio (Gurgaon-India)
o Apr 2016 to May2107 in Huawei Project-(Maxis/Celcom/MAROC) (Kuala Lumpur- Malaysia / Rabat-Morocco)
o Sep2015 to Apr 2016 in Reliance JIO as Manager in Rajasthan- (India)
o May’2011 to Sep 2015 in Idea Jaipur- (India)
o June’2008 to May’2011 in ERICSSON as Project Engineer/cluster Lead – Uninor India / Warid Bangladesh)

CERTIFICATIONS, TRAININGS & TOOLS

o Proficient in MS Excel, Data Analysis and Presentation

o Winfiol, Siteforge, Foresight, U2000, OM Star, PRS, Nastar and Web LMT, CME Express
o Xcap, Xcal, Vuze, JCP, Probe & Assistant., Netvelocity,
o Atoll, Mapinfo, Google Earth
o Pursuing PMP.
o GSM BSS Radio Network Tuning from Ericsson Academy in June 2015
o Cyber Security Certificate for Service Work from Huawei in June 2016
 EDUCATION

o PGDBM from Symbiosis Centre(SCDL) with A Grade.

o B.E. in Electronics & Communications from Rajasthan Institute of Engineering & Technology, Jaipur with First
Division (63.43%)

Key Result Areas:

o Trusted Advisor for the Customer and focus on understanding the customer's strategy, their needs and their business
requirements in order to recommend the appropriate solution in-line with enhancing the KPI’s and Business.
o Cross Functional Coordination, Process Designing and Implementation Possess insightful knowledge on System and
Terminology, Score Card and KPI Establishment
o Doing Audit on Daily, Weekly & Monthly Basis of Networks Parameter as per customer Requirement.
o Analysis and audits to improve the Quality of network, improvement through a strong commitment to quality and
business excellence.
o Trend analysis to improve and monitor for any discrepancies
o Managing the Daily activity and Integration/Issue LTE sites tracker/ KPI’s,
o Ensuring Up-Sell and Cross Sell through Client Relationship Management, Service Management and CFT Management
o Conducting Weekly and Monthly reviews and Governance with all the customers
o Voice of Customer towards Samsung and acting as First Point of Escalation for all Service/Delivery related issues
o Guiding Service Assurance Team for faster resolution of incidents; engaging with Problem Management Team for
repeat Incidents and Follow-up till closure
o Ensuring that all service affecting outages are resolved within the agreed SLA
o Acted as SPOC for all HFR Cases (High Fault Rate) & Availability cases.
o Weekly calls with Central Assurance Team to share voice of the customer with respect to services and delivery

MAJOR PROJECTS

Clients: Rakuten (Japan)

Responsibilities: Handling of 4 Major Clusters of japan end to end, Understanding of customer requirement, Handshake with
cross vertical and different teams to complete the tasks and activities, Maintaining major KPI’s of concerned area as per
customer requirement.

Clients: Reliance Jio (North Zone-3 Circle)

Responsibilities: KPI’s improvement of Zone, New Site SSCVT, 4th Sector KPI improvement

Clients: MAXIS & Celcom (Malaysia)

Responsibilities: KPI’s improvement of South Malaysia, Network Refarming (900+1800) Band, New sites implementation,
Audits of Parameters, Administering SLA

Clients: MAROC (Morocco)

Responsibilities: Acknowledged and Set-up expectations with Customer; supervised and Closed Loop Tracking of the Sites
KPI; Analysis of DT Logs, monitored UATs for Sites and processes that included Troubleshooting Processes and KPI Reporting.

Clients: Idea Cellular Ltd.(Rajasthan)

Responsibilities: KPI’s improvement(TCH Drop & Blocking, SD Drop & Blocking, HOSR), New Sites Rollout in almost every
part of Rajasthan, Support to Business Team, Understanding the Business requirement & taking the corrective steps,
Monitoring of Incidents & took close follow ups till resolution, Cross vertical handshaking.

Clients: WARID/Airtel (Bangladesh)

Responsibilities: New Sites Rollout & Drive Test in almost every part of Bangladesh, 900+1800 Hybrid Expansion, Swapping
of BTS/TN, Quality Audits & Completion of AT.

Clients: Uninor/Airtel (U.P. East)

Responsibilities: New Sites Rollout in almost every part of U.P. East, Customer Meetings to understand the Requirements &
issues. Site Visit with Customer, have to synch for timely provisioning & On Air of new sites. Quality Audits & Completion of
Acceptance Test (AT), Removal of service effecting alarms to maintain the N/W quality & to improve KPI’s.

Declaration:

I hereby declare that all the information provided here is correct to the best of my knowledge and belief.

(Anmol Mittal)