Nathanael James Hess

1041 Country Mill Rd. Virginia Beach, Virginia 23454 | (757) 348-7158 | hessnj@dukes.jmu.edu

WORK EXPERIENCE
 Rockfish Bar and SeaGrill: Summer 2019, Virginia Beach, VA,
Waiter and Bartender
 Receive and memorize orders from patrons for transmittal to the kitchen through computers in a fast-paced environment
 Quickly evaluate the wants of a customer to make recommendations of menu items
 Establish brand loyalty through return customers and regulars
 Other duties included food runner, hosting, and bartending
 Sentara Health Care System: May 2017 – August 2018, Virginia Beach, VA
IT Data Remediation Specialist
 Use of strong analytical and attention to detail skills
 Analyze patient demographic data and join patient profiles that are the same (Patient Confidentiality is Key)
 Quickly mastered the hospital computer system and applications (EPIC, HBOC, OnBase, & Data Security Apps)
 Worked with various teams within Sentara to troubleshoot and rectify patient information
 Kroger Grocery: Spring 2014- Summer 2016, Virginia Beach, VA
Cashier/ Bagger/ Customer Service
 Ran Self-checkout and regular checkout while providing excellent customer service
 Supervised the restocking and inventory team
 Customer Service Desk Lead

RELEVANT COURSEWORK
● Written Public Relations Techniques: Fall 2018, Harrisonburg, VA
 Learned how to work and communicate with a Public Relations client
 Wrote practice news releases, radio PSAs, feature stories, and newsletters
 Wrote practice news releases, radio PSAs, feature stories, and a newsletter for my clients, JMU Destination Imagination
 You can visit my portfolio from my class at https://nathanaelhesspr.weebly.com/

● Public Relation Theory: Spring 2018, Harrisonburg, VA

 Learned the pillars of Public Relations Theory and their application to communication organizational image
 Performed case studies on both written and visual Public Relations media
 Critiqued and investigated current Marketing, Public Relations, and Advertising events
SKILLS
● Proficient in Microsoft Office including Access, Excel, Word, Publisher, and PowerPoint as well as social media outlets such as Facebook,
Twitter, Instagram, Snapchat, etc.
● Proficient at typing and using key words to surf the web and find information quickly
● Excellent Public Speaking and Interpersonal Communication Skills
● Experience writing news releases, radio PSAs, feature stories, and a newsletter for a client, JMU Destination Imagination

INVOLVEMENT
 Participated in TOPS Soccer program through Rush Youth Soccer, Completed over 400 community service hours through the Legal
Studies Academy at First Colonial, Member of the National Honor Society (2014-Present), Historian for Rho Kappa Social Studies Honor
Society, volunteer at New Castle Elementary during the summers from 2008 to present, Volunteer Coordinator for Tidewater Patriots
Baseball (Fall 2014- Spring 2016), Interned with the Virginia Beach Fire Marshall’s Office and Fire Prevention Bureau (Summer 2015),
Historian, Secretary, and current Public Relations Chair for the Pi Beta Chi Fraternity at James Madison University.

EDUCATION
First Colonial High School, Virginia Beach, VA James Madison University, Harrisonburg, VA
Graduated: June, 2016 College of Arts and Letters: School of Communications
Legal Studies Academy at First Colonial Graduation: Spring 2020
Bachelors of Science
Minor: Human Resource Development
REFERENCES

1. William Foster III 2. William Shoen 3. Lori Shpoke

President Owner/Operator Manager, IT Operations EPIC Patient Care Systems
Towne Bank Pro Clean Services Sentara Health Care System
757-418-2279 757-409-9548 757-418-4684