MUHAMMAD SHAHRYAR BAIG

IT Support Technician

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer
experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new
hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements
include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement
of departmental goals.
・ 611/4 new Railways Colony GT ・ August 11,1994 ・
Road Mughal Pura Lahore +93 332 4740 308

mirzashahryarbaig@gmail.com

EXPERIENCE
2015-Continue….
OTC PAKISTAN
Assistant Manager (IT & Recovery Dept.)

 install and configure computer hardware operating systems and applications

 monitor and maintain computer systems and networks
 talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
 troubleshoot system and network problems, diagnosing and solving hardware or software faults
 replace parts as required
 provide support, including procedural documentation and relevant reports
 follow diagrams and written instructions to repair a fault or set up a system
 support the roll-out of new applications
 set up new users' accounts and profiles and deal with password issues
 respond within agreed time limits to call-outs
 work continuously on a task until completion (or referral to third parties, if appropriate)
 Priorities and manage many open cases at one time
 rapidly establish a good working relationship with customers and other professionals, such as software developers
 test and evaluate new technology
 Conduct electrical safety checks on computer equipment.

2016-2017 (Evening )
Techno Genes, Lahore Pakistan
Web Designing & Support
Websites & Application Development in HTML & CSS.
Graphic Designing
.
Blender Tool learning.
Provided technical support to other web design team members as directed and devising on page SEO strategies
As per website requirements.

EDUCATION
2014 - 2018
Beaconhouse National University
,Lahore, Pakistan
Software Engineering

2017-2018
Punjab University Lahore
B.A

2011 - 2013
Punjab College of Science
,Lahore, Pakistan
Pre Engineering
 TECHNICAL SKILLS & EXPERTISE
• Project Management, Hardware, Help Desk, Time Management

HOBBY

Music Bike Riding

CERTIFICATION
- Certified HTML & CSS web designing from AP-TECH.

REFERENCES
References available upon request.