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Typically someone from retail banking or marketing, for example, came to her department
with a poorly defi ned problem, such as how to link up checking account records with
investment records, and they always expected a solution the same day. What made the
situation even more vexing was that more often than not, the problem crossed
organizational
lines. She found that generally the more work units the problem affected, the less likely it
was
that any single unit took responsibility for defi ning exactly what they wanted IT to do.
Who
exactly was supposed to be getting all these units together and coordinating requests? When
she tried to step into the breach and act as a facilitator, unit managers usually didn’t
welcome
her efforts. Despite the vagueness of their requests, the work units still expected IT to come
up with a solution—and come up with it quickly. All these expectations seemed almost
calculated to drive the methodical IT folks mad. Before taking on a problem, they wanted
to
make sure they thoroughly understood all of its dimensions so that the solution would fi t
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Assignment 1 – Introductory to Management
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Assignment 1 – Introductory to Management
1. Ayishia Coles feels frustrated because she’s unconscious of her authority and
responsibility and also she’s unaware of the responsibility of other units within the
organization, there is poor coordination and relationship between IT and other
business units and there is a low morale within the IT unit and last, the decisions are
concentrated at the top of the hierarchy.
The main cause of the frustration experienced by Ayishia Coles as executive vice
president and head of bank information, was the inadequate communication that
occurred between Ayishia Coles and members of bank employees. So this causes
chaos in Ayishia. Whatever is needed by Ayishia Coles may want to maximize his
responsibilities and authority at the Bank, but this causes Ayishia Coles to see the
relationship between information technology and bank business units chaotic and
often causes confusion, friction and inefficiency between units bank development.
This is what caused Ayishia Coles to experience frustration in carrying out his
responsibilities as executive vice president and head of bank information. Then
another cause is, when there are consumers or people who have problems related to
the work of the Ayishia Coles, that person wants the problem to be resolved on the
same day, which causes Ayishia Coles to think harder in solving the problem. It also
affects the level of frustration of an Ayishia Coles. Then there are many problems
that cross their organizational lines. He found that the more work units that were
affected, the less likely each unit was responsible for determining what they wanted
to be done by the Aishia Coles department. Then if Ayishia Coles wants to be a
facilitator in solving problems as the head of the information department, the unit
managers in the IT department do not accept his suggestions. It could also be that
each unit in the IT department is not maximized in its performance in the company,
causing a special burden to Ayishia Coles as the head of the Information section. So
that also has an impact on increasing the level of frustration in Ayishia Coles.
Ayishia Coles may also think that the system that has been implemented in the
company is not in accordance with what he wants. Like the implementation of a
decentralized system of corporate performance functions because according to him
it imposes a part of the central system so that it may be less agreed. It could also be
a disagreement between Ayishia and Marshall as President or CEO at FMB & T
which results in a problem or dissatisfaction with Ayishia Coles as the new
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Assignment 1 – Introductory to Management
The main organizational causes of the frustration that Ayishia Cole feels is that the
bank CEO has said that he would decentralize It but the current structure its in does
not allow the bank to function good that way. The departments are separated and there
are barriers that do not allow full communication. The bank departments needquick
responses however the way it is organized does not allow that to happen. One of the
work requests was very vague and didn’t provide a clear picture for a
solution.Communication is not strong among the IT department nor is it strong with
any other business.
2. If I were Marshall, I’ll make sure to clarify to Ayishia her responsibility since it is
my duty to delegate the responsibility at the time of her assignment. Also it is nice
to think about the organizational structure if we want to achieve the goal we set in
relation to IT.
The first I will answer Aishia Coles's request is in his request that crosses the line to
clarify the authority and responsibility. Because the assignment of a President or
CEO of a company is to solve problems that arise in the company and also the
president or CEO must clarify the basis of every action or statement to get
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Assignment 1 – Introductory to Management
3. Sketch a general chart for the type of organization that you think would work best
for IT at FMB&T.
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Assignment 1 – Introductory to Management
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Assignment 1 – Introductory to Management
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