25TH - 27TH NOVEMBER 2019 | BANGKOK, THAILAND

WORLD-CLASS OPERATIONS capture the initiative

MANAGEMENT MANAGEMENT
SERIES
Master the key elements of the operation process to achieve
operational excellence

THIS COURSE IS ACCREDITED BY

THE CPD STANDARDS OFFICE
TOP LEARNING OBJECTIVES:

1 Explain the purpose of operations management and

how to align operations management strategies with
organization’s strategy (operational excellence)

2 Outline the approach for aligning the operation to

meet the needs and expectations of the customer
both internal and external (service excellence) BOOK 3 OR MORE DELEGATES
Demonstrate the ability to use a number of tools
AND SAVE USD 900!
3
and techniques to improve the performance of key
business processes (process excellence) WHY NOT BRING THIS CLASS
INTERNALLY?
Identify the roles and responsibilities of operations
4 This training can be customised into an In-house
managers in different organisational contexts
training programme just for your organisation.
5 Describe several approaches to improve the To find out more, please contact : Gale Ong at:
effectiveness of operations management Tel: +65 6297 8545 Fax: +65 6297 8645 or Email:
(performance excellence) gale@salvoglobal.com

6 Outline alternative organisational structures to

deliver improved customer service while delivering
greater efficiency (organizational excellence)
7 Discover and understand the nature and best
practices of operation management
8 Apply the ‘transformation model’ to identify the
inputs, transformation processes and outputs of an
organisation
“An extremely useful course that was intense, well
organized and well delivered. Full of knowledge.
Expert speaker.” -Bahrain Credit
“Alan is a professional speaker with a fruitful
knowledge, there will be a lot of added values on
my company. An extremely useful course that was
intense, well organized and well delivered.”
-Central Bank of Egypt

INTERNATIONAL
TRAINER Alan Power is an international corporate management trainer and consultant
with over 30 years of experience working in the service sector. He has a passion
for operation excellence and is an expert in developing and deploying business
improvement strategies including Lean and Six Sigma. In the early years of his
career he was a highly successful corporate trainer who led several initiatives to
establish world-class corporate training capabilities for his employers. Today,
he can draw on that experience when designing, developing and delivering
corporate training programmes for his international clients.

COMPANIES THAT HAVE BENEFITED FROM ALAN’S EXPERTISE INCLUDE:

▪ Abu Dhabi Commercial ▪ Aldar Properties ▪ Riyad Bank
Bank ▪ Dragon Oil ▪ Yanbu Aramco Sinopec
▪ Marafiq Power ▪ Jamjoom Pharma Refining Company
▪ Etisalat ▪ Emirates Gas (YASREF)
ALAN POWER ▪ Saudi Airlines Catering ▪ Nestle ▪ Paramount Life and
General Insurance
AWARD WINNING OPERATIONS EXPERT
T ▪ Ayala Corporation ▪ Medilink Network Inc. Corporation

marivic@salvoglobal.com | Tel: +65 6521 9269 | Fax: +65 6297 8645 | www.salvoglobal.com 1
 A very well designed course which opens new avenues in thinking. Full of knowledge, many examples, organised
experience.” -El Seif

“Alan is an excellent speaker with outstanding presentation skills. Organised, well prepared, speaker provided and enriched
us with good critical thinking and new ideas.” -Munich Health

WHO SHOULD ATTEND THIS MASTERCLASS?

This course is specially designed for professionals who are involved and manages operation, operational process and for those
who want to acquire operational excellence for their organization:

• Operations Managers • Finance Managers • Marketing Managers

• General Managers • HR Managers • Maintenance Managers
• Managers, Team Leaders, Supervisors • Business Managers • Engineering Managers
• CEO, COO, SVP’s, VP’s • Sales Managers • Heads of Departments

It is not only operations managers or factory managers who run operations, all managers in all sectors run some form of operation.
For example: Finance Department manages invoice processing and other financial transactions, HR manages the recruitment
process and, if you are responsible for the management of processes then you are an operations manager. This course, then is
designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy.

CERTIFICATE OF COMPLETION
A Certificate of Completion will be issued to all delegates completing
minimum of 90% of the total hours of the course.

marivic@salvoglobal.com | Tel: +65 6521 9269 | Fax: +65 6297 8645 | www.salvoglobal.com 2
WHY YOU CANNOT MISS THIS MASTERCLASS?

Operations management is an area of business concerned with the production of goods and services and involves
the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and
effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs
(in the forms of materials, labour and energy) into outputs (in the form of goods and services)

To perform this function effectively, Operations Managers have a number of responsibilities, for examples:

• Aligning the operation’s strategy to the company strategy – developing a clear vision of
how the operations should support the company’s long-term objectives; it also means
translating goals into implications for performance objectives in terms of quality, speed,
dependability, flexibility and cost.

• Deploying the operations strategy – operations management is often characterised by

the need to make decisions both frequently and quickly, so it is necessary to have a
framework to guide decision making; that is the role of operations strategy.

• Designing the company’s services and processes – in the service sector the product is
often a process, the design of which, often, falls into the domain of operations management.
In manufacturing sectors processes are designed to prepare a product for market.

• Planning and controlling the operation – is the activity of deciding what the operation’s
resources should be doing, then making sure they do it and as efficiently as possible.

• Improving the performance of operations – continuous improvement is the responsibility

of all operations managers with a focus on improving quality and reducing costs.

The overall aim of this course is to provide delegates with insights into the role of an operations manager, allow
delegates to explore key aspects of operations management and help them improve their impact as an operations
manager.

WHY ATTEND
ABOUT YOUR THIS MASTERCLASS?
EXPERT LECTURER

Alan Power is an international corporate management trainer and consultant

with over 30 years of experience working in the service sector. He has a passion
for operation excellence and is an expert in developing and deploying business
MORE ABOUT
improvement YOUR
strategies TRAINER:
including Lean and Six Sigma. In the early years of his
career he was a highly successful corporate trainer who led several initiatives to
establish world-class corporate training capabilities for his employers. Today, he
draw on that experience when designing, developing and delivering corporate
training programmes for his international clients. Later in his career he became an advocate of Quality Management
and, therefore, led a number of initiatives to introduce quality management strategies for his employer. This interest
resulted in his appointment to a role as General Manager, an appointment he used to demonstrate the many business
benefits of adopting quality management and operation excellence strategies. His experience during this time forms
the foundation of the case studies he uses today to illustrate quality management and operation excellence strategies
during his training programmes. The success of his approach was demonstrated when the division he led won several
awards, including:

• The Digital Quality Award (1993)

• The Quality Scotland Prize for Business Excellence (1994)

• The Quality Scotland Award for Business Excellence (1996)

marivic@salvoglobal.com | Tel: +65 6521 9269 | Fax: +65 6297 8645 | www.salvoglobal.com 3
Alan’s final appointment in his corporate sector career was as Head of Quality Policy & Strategy, a head office role that gave
him responsibility for deploying Business Excellence strategies throughout an organisation that employed over 86,000
staff. During this period, he launched initiatives that today have resulted in his ex-employer becoming one of the leading
practitioners of Lean Six Sigma in the UK.

ALAN HAS HELPED MANY NOTABLE ORGANIZATIONS ACHIEVE IMPROVED

PERFORMANCE THROUGH TRAINING AND CONSULTING ADVICE. THESE INCLUDE:

• Abu Dhabi Commercial Bank • STC Solutions • Omantel

• Saudi Airlines Catering • Marafiq Power • Dragon Oil
• Riyad Bank • Yanbu Aramco Sinopec Refining • Munich Health
• Aldar Properties Company (YASREF) Ltd. • Barwa Bank
• Etisalat • Jamjoom Pharma • Central Bank Of Egypt
• Banque Saudi Fransi • Lloyds Bank • Arab Bank
• National Commercial Bank • Scottish Widows Bank • Emirates Gas
• King Saud Medical City • The Qatar Foundation • Wasco
• DWTC • Equate • Abu Dhabi Power
• Dnata • Harsco Corp • El Seif
• Bahrain Credit • Lloyds TSB • Paramount Life and General
• Cagdianao Mining Corporation Insurance Corporation
• Hinatuan Mining Corporation
• Taganito Mining Corporation • Mechatrends Contractors
• North Luzon Renewables Energy Corporation
Corporation • Surface Technology International
• Medilink Network Inc
• Northwind Power Development • RFK Holdings
Corporation • Ayala Corporation
• AC Energy Holdings, Inc.
• Sitco Pharma • LTH Food Industries, Inc.
• Kuwait Oil Tanker Co Sak
• Induco Resource Costruction • Arabsat
• UCPB General Insurance
Corporation

AGENDA
REGISTRATION BEGINS AT 08:00. COURSE SESSIONS WILL START PROMPTLY AT 08:30 AND END AT 16:30. THERE
WILL BE TWO SHORT BREAKS AT APPROPRIATE TIMES FOR REFRESHMENTS AND LUNCH BREAK WILL BE FROM
12:30 TO 13:30.

DAY 1

Administration, introductions, course objectives and methodology

Operations Management
• Exercise: what is operations management?
• Review of Exercise
• Establishing the operations vision and mission
• Operations management responsibility for process management
• The prime activities of operations management
• The model of operations management

The Strategic Role of Operations Management

• The role of the operations function
• The operations performance objectives

marivic@salvoglobal.com | Tel: +65 6521 9269 | Fax: +65 6297 8645 | www.salvoglobal.com 4
Operations Improvement
• Exercise: simulating a business process
• Review of Exercise
• The 7 classic wastes + 6 more

The Toyota Production System

• The foundations of the system: line balancing, standard work, total productive maintenance
and the value stream, which leads to operational stability;
• The three pillars of the Toyota Production System:
» Just in Time (JIT)
• Exercise: Calculating Takt time
• Review of Exercise
• Demonstration: Pull versus Push systems
• Demonstration: How to achieve one-piece flow
» Jidoka
• Automatic and manual line stops
• Managing the integration of people and machines
• Error proofing systems
• Creating a visual control system

Lean Operations
• The Lean philosophy and the five principles of Lean Operations
• Specifying value and the value stream
• The benefits of process mapping
• The process of mapping a business process
• Exercises: SIPOC mapping, Process Sequence mapping, Spaghetti mapping and Value stream
mapping
• Review of Exercises
• Single minute exchange of die

A System for Workplace Organisations

• The 5S system
• Exercise: developing a product and creating a process to build it
• Review of Exercise

Action planning: exploring how to transfer learning to the workplace

DAY 2

Quality Planning and Control

• How is quality defined?
• Special cause and common cause variation;
• Exercise: how to calculate standard deviation;

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• Review of Exercise
• Introduction to the Case Study company
• Deploying control charts to monitor business processes in the Case Study company
• Data collection and sampling tools
• Exercise: constructing a control chart using data from the Case Study company
• Review of Exercise
• Calculating process capability and sigma scores

Process Improvement
• Feedback systems to inform improvement activities
• Establishing improvement priorities
• Exercises: deploying tools and techniques to deliver business improvement
• Review of Exercise.

Action planning: exploring how to transfer learning to the workplace

DAY 3

Capacity Planning and Control Inventory Planning and Control

• What is capacity? • What is inventory?
• Planning and controlling capacity • The volume decision – how much to order
• Measuring demand and capacity • The timing decision – when to place the
• Alternative capacity plans order
• Choosing a capacity planning and control • Inventory analysis and control systems
approach
• Capacity planning as a queuing problem Job Design and Work Organisation
• What is job design?
Supply Chain Planning and Control • The key factors to consider when
designing operations jobs
• What is supply chain management?
• How to identify the primary job
• The activities of supply chain management
characteristics of operations roles
• Types of relationships in supply chains
• Developing guidelines for job redesign
• Supply chain behaviour
• How ergonomics and environmental
conditions inform job design
The Human Side of Operations Management
• Understanding the drivers of performance
• The purpose of Performance Appraisal
• The contributions of Industrial Psychology to management thinking
• The key to motivating people at work
• Exploring alternative approaches to people management;
• How to manage culture, commitment, competence and productivity of the operations team.

Action planning: exploring how to transfer learning to the workplace

marivic@salvoglobal.com | Tel: +65 6521 9269 | Fax: +65 6297 8645 | www.salvoglobal.com 6
 25TH - 27TH NOVEMBER 2019 | BANGKOK, THAILAND

WORLD-CLASS OPERATIONS capture the initiative

MANAGEMENT MANAGEMENT
SERIES
Master the key elements of the operation process to achieve
operational excellence

REGISTRATION FORM
CONTACT Marivic Miguel TEL +65 6521 9269 FAX +65 6297 8645 EMAIL marivic@salvoglobal.com

COMPANY DETAILS
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TEL: _____________________________________________________________________________________________
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DELEGATE 1 DELEGATE 3

NAME: _______________________________________ NAME: _______________________________________

JOB TITLE: _______________________________________ JOB TITLE: _______________________________________
DIRECT NUMBER: _______________________________________ DIRECT NUMBER: _______________________________________
EMAIL: _______________________________________ EMAIL: _______________________________________

DELEGATE 2 AUTHORISATION (REGISTRATION NOT VALID WITHOUT AUTHORISATION)

NAME: _______________________________________ NAME: _______________________________________
JOB TITLE: _______________________________________ JOB TITLE: _______________________________________
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EMAIL: _______________________________________ EMAIL: _______________________________________

SIGNATURE: _______________________________________

INVESTMENT FEE PER DELEGATE CREDIT CARD PAYMENT

Please debit my: Visa MasterCard Amex Diners
REGULAR GROUP RATE
USD 2695 3 OR MORE DELEGATES
USD 2395
RATE per delegate FROM SAME COMPANY per delegate Card Holder’s Name:

________________________________________________________
INVESTMENT FEES ARE EXCLUSIVE OF TAX
BANK CHARGES AND LOCAL WITHHOLDING TAX ARE TO BE BORNE BY REGISTRANT Card Number:

BANKING DETAILS
Security Code: Expiry Date:
SALVO GLOBAL PTE LTD BANK TRANSFER
151 Chin Swee Road, Salvo Global Pte. Ltd.
Manhattan House, HSBC Singapore / Singapore
#03-25, Account number:
Singapore 169876 260-575832-178 USD ________________________________________________________________
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TERMS AND CONDITIONS
Payment Terms: Full payment (in the currency that is reflected in invoice) is required within five (5) working days on receipt of invoice or before the event date, whichever is earlier. Salvo reserves the right to refuse admission if
payment is not received as stated. Should client request payment to be made in another currency (other than the one reflected on the invoice), an additional 10% exchange rate administrative fee will be added to the invoiced
amount. The remitting organisation has to bear both the local and correspondents bank charges.
Transfer: Transfer to future event or to another person is allowed upon written notification from an authorized personnel of client company. For transfer to future event(s), client shall receive a credit voucher of 90% for the
amount that the client has been invoiced for (including GST, if any), which is valid for one year to be used for any future Salvo event. Transfer to future event confirmed less than two (2) weeks prior to the event will be subjected
to an additional 5% administrative fee (credit voucher will bear only 85% for the amount client has been invoiced for including GST, if any). Should the value of the future event exceed the amount reflected on the credit voucher,
client is responsible for the additional amount. No refunds will be made for any unutilized credit voucher amount(s). Each Credit Voucher can only be used once.
Cancellation: Registration carries a 50% cancellation liability immediately after a signed sales registration contract has been received by Salvo. Salvo has to be notified of the cancellation in writing and respond with a written
acknowledgement for the cancellation to be valid. Cancellation confirmed less than six (6) weeks prior to the event is non-refundable and the full fee is payable. By signing this contract, the client agrees that in case of dispute or
cancellation of this contract that Salvo will not be able to mitigate its losses for any less than 50% of the total contract value. If, for any reason, Salvo decides to cancel or postpone this event, Salvo is not responsible for covering
airfare, hotel, or other travel costs incurred by clients. The fee will not be refunded, but can be credited to a future event.
No Show: No show does not constitute transfer or cancellation and the full fee is payable.
Changes: Salvo reserves the right to change event dates, location or omit event features, or merge the event with another event, as it deems necessary without penalty and in such situations no refunds, part refunds or alternative
offers shall be made. In the event that Salvo cancels the event permanently for any reason whatsoever, (including, but not limited to any force majeure occurrence) the client shall receive a credit that the client has paid to such
permanently cancelled event, valid for up to one year to be used at another Salvo event. No refunds, part refunds or alternative offers shall be made.
Tax: Registration fees exclude tax. For client outside Singapore, the sum payable is as the listed fees, exclusive of tax. To this sum shall be added either Singapore’s Goods and Services Tax (GST) for Singapore-based client or
any other local tax or withholding tax from client’s country of origin, if any.
Governing law: This Agreement shall be governed and construed in accordance with the law of Singapore and the parties submit to the exclusive jurisdiction of the Singaporean Courts in Singapore. However Salvo only is
entitled to waive this right and submit to the jurisdiction of the courts in which the client is located.
Indemnity: Should for any reason outside the control of Salvo, the venue or speaker(s) change, or the event be cancelled due to an act of terrorism, extreme weather conditions or industrial action, Salvo shall endeavour
to reschedule but the client hereby indemnifies and holds Salvo harmless from and against any and all costs, damages and expenses, including attorneys fees, which are incurred by the client.