Documente Academic
Documente Profesional
Documente Cultură
Business Profile
general@trapsatur.com / rodrigo.gragera@trapsatur.com
www.trapsatur.com
A company
Business Profile
h. E-mail: general@trapsatur.com
A company
Business Profile
2. Introduction
a. Company History
Trapsatur was founded in 1972, what makes us the oldest Spanish tour
operator, and since then we have dedicated to run escorted tours throughout
Spain, Portugal, Morocco, and the rest of Europe, being able to visit more
than 10 countries in 3 continents in just one tour.
Today we offer more than 180 options in the whole Europe, and more than
60 only in Spain, with guaranteed departures the whole year, giving service
to about 25.000 passengers per year.
Our core business are the escorted tours by deluxe coach, with guaranteed
departures during the whole year, in all Europe.
We also are a DMC in Madrid, Spain, and dedicate to FIT´s and private
groups services in the whole Europe.
In addition, you can find all this information our web page, in English,
Spanish and Portuguese.
3. Strategy
a. Vision statement
We want to become into the reference of tour operation in Europe, the image
that comes to every tourism agent´s mind when thinking about Spain and the
rest of Europe.
By increasing the presence of the brand in Latin America, create a solid base
to introduce ourselves into new markets, by adapting our services to the
specifications of each one of them.
A company
Business Profile
b. Mission statement
c. Values
Efficiency in the operation: after 44 years doing it, we know how to design
our tours so that we can offer more than 180 options in Europe and 60
options in Spain, Portugal and Morocco, with the right amount of resources,
allowing us to adjust our prices, and making of our portfolio the most
affordable option for our clients and their passengers.
Efficiency in the day by day activity: we know how important time is in our
business, we are very aware of the fact that our collaborators can lose a
client if they don´t give the right answer in the right moment, that´s why we
work hard every day to give them the fastest and most complete reply in
every request.
Professional advice to our clients: when working with us, our clients not
only receive a quotation and a description of our products, but also advice on
destination countries, transportation, activities in every city visited, etc., in
brief, a set of weapons to close the largest amount of sales.
A company
Business Profile
Deepen in the open relationships in Oceania, North America, and the Middle
East.
e. Business strategy
Organic growth.
Diversification of portfolio.
f. Economic intent
4. Business concept
a. Business concept
b. Products
A company
Business Profile
c. Business competitiveness
d. Service pledge
Our pledge is giving our clients not only the most accurate advice on the best
offer for their clients, in the most efficient way, but also doing it with a big
smile, so that the day by day work can be easier for all of us.
e. Business model
Our business model is B2B, we work for Tour operators, Wholesalers and
Travel Agencies in the whole world.
A company
Business Profile
f. Value chain
a. Management structure:
GENERAL MANAGER
Endika Ormaeche
DEPUTY
GENERAL MANAGER
Miguel de la Cruz
SALES DEPT BOOKING DEPT OPERATIONS DEPT SPECIAL GROUPS DEPT DMS DEPT in Madrid ASSISTANT
Latin America: Head of dept.: Head of dept.: Head of dept.: Head of dept.: ACC. MANAGER
Carlos Braña Virginia Delgado Aida Jiménez Olga Prieto Jaime Navas Cecilio Caniego
Anglo: Anglo market Assistant:
Rodrigo Gragera Ainhoa Alberdi
A company
Business Profile
A company
Business Profile
6. Current customers
Trapsatur works with about 1.500 tour operators and wholesalers in Latin America,
and about 150 in the rest of the world, mostly located in Australia, North America
and Middle East.
7. Projects
Travel Compositor: we are working on a powerful tool, with what our clients
will be able to set their own dynamic packages by combining hotel nights,
transfers, tours and activities, and even transportation between cities.
Thank you for taking the time to go through this business profile.
If there are any questions or comments, please feel free to contact us.
10
A company