Md.

Sakawat Hossain Sako

ID: 138

SAFETY AND SECURITY MANAGEMENT PRACTICES IN THE HOSPITALITY

INDUSTRY

Introduction

Safety and security play a big role in this century. Everyone is concerning about their safety and
security when they are staying in the hotel during vacation. In the worldwide hotel industry, the
management too concern about safety and security issues pertaining on their guests and employees.

In the hospitality industry, they are proud of themselves because they are known friendly to
everyone in such way of attitude in welcoming their customers or guests. Therefore, they should
practice and maintain the concept of a “home-from-home” with their “open-door” approach with
comfort, convenience and privacy to their guests (Gill, Moon, Seaman & Turbin, 2002).

Objectives of the Study

The intention of this research is done to determine employee safety and security training and
education for guests do helps to minimize the safety and security issues in the hospitality industry.
This research is carried out to achieve several objectives in the following below:

 To determine the importance of training safety and security.

 To determine the ways that the hotels implement to train their employees and educate
guests on safety and security to feel secure and comfortable while in the hotel.
 To identify the factors that the hotels will look into concern and train employees and
educate guest to prevent these issues to happen.

Methodology of the study

Different types of secondary data only used in the report. Sources of secondary information can
be defined as follows:

 websites,
 seminar proceedings,
 newspapers,
 magazines,
 articles,
  journals of distinct organizations
 Text book
 Relevant web site links

Significance of the Study

Training employees and educate in-house guests in order to keep themselves safe and secure is a
very important elements in the hospitality and tourism industry nowadays. With the training of
safety and security, they will reach the employees and guest’s satisfaction where they will feel safe
just like they are in their own house. In the meantime, it will also increase the attention from the
outsiders and travelers if they know the hotel manage well in safety and security matters, thus this
will bring benefits to the hotel when they need more manpower and increase the economy and
status of the hotel.

The author had recognized the types of training methods for employees and guests to follow to
overcome the negative factors which will make them feel safer while being in the hotel at anytime
and anywhere. Moreover, the effects of these method used will minimize the safety and security
issues. This research will help the organizations in the hospitality industry to understand the
purpose of training safety and security will benefit the employees and travelers. This will also
benefit the hotel as they practice and applying on the employees and guests to manage and improve
the safety and security measures.

Limitation of the Study

However, there are several limitations related to this study have occurred in order to complete this
research successfully. Firstly, it will be the availability to search for secondary data, the electronic
sources. The author has faced some difficulties in searching additional information and electronic
articles and journals from the websites that related to training safety and security for employees
and educating guests when being in the hotel. Even though, the respective college university has
provided several sources for the author like academic websites but there are still lack of sources
for the author to collect more information because some of the journals and information need to
be purchased before consume. Moreover, the author had faced some challenges because of lacking
experience and knowledge in conducting a proposal. It is a great challenge when the author does
not have sufficient experience and the skills to collect strong and good data for this research.