3)ITIL walk 4)Trade Life Cycle and Business terms walk 5)Project walk (MOF,TLW,NINJA,GCH,PB) what role activities done improvements done achivements and rewards if any
Key attributes are:
Using best practice in Incident, change, problem, configuration and system health management based on ITIL framework. Owning production incidents and issues including logging, tracking, communication, escalation, risk mitigation and problem management for all components and fully documenting solutions. Driving improvement, efficiencies and change across the core applications supported including run-book automation, top talker remediation and standardisation. Capacity and performance management including Key Performance Indicator definition and breach management. Frequent interaction with senior technology and business leads including providing metrics and reporting at all levels. Ensuring compliance with all IT controls policies, compliance, regulatory and audit requirements. Fulfilling staff annual performance management commitments with regular team meetings and one to ones, providing real-time feedback and aggressively developing the team�s skills and capabilities in order to have ready-now successors. Having formal career discussions to promote career development and mobility via robust development plans with training and stretch assignments. Allocating work efficiently and aligning the right resources to priorities. Creating a positive team environment where all are treated with respect and have a chance to succeed which involves modeling a global, diverse mindset and inclusive behavior. Communicating often by cascading key messages and sharing context, creating forums to discuss initiatives, ideas and concerns. Removing barriers and promoting partnership.