HASIL ANALISIS UNIVARIAT DAN BIVARIAT

Frequencies
Statistics

Kepuasan_ Daya_
Pasien Kehandalan Tanggap
N Valid 98 98 98
Missing 0 0 0
Mean 1,54 1,59 1,58
St d. Error of Mean ,051 ,050 ,050
Median 2,00 2,00 2,00
Mode 2 2 2
St d. Deviation ,501 ,494 ,496
Minimum 1 1 1
Maximum 2 2 2
Sum 151 156 155
Percentiles 25 1,00 1,00 1,00
50 2,00 2,00 2,00
75 2,00 2,00 2,00

Frequency Table
Kepuasan_Pasien

Cumulative
Frequency Percent Valid Percent Percent
Valid Puas 45 45,9 45,9 45,9
Tidak Puas 53 54,1 54,1 100,0
Total 98 100,0 100,0

Kehandalan

Cumulative
Frequency Percent Valid Percent Percent
Valid Handal 40 40,8 40,8 40,8
Kurang Handal 58 59,2 59,2 100,0
Total 98 100,0 100,0

Daya_Tanggap

Cumulative
Frequency Percent Valid Percent Percent
Valid Baik 41 41,8 41,8 41,8
Kurang Baik 57 58,2 58,2 100,0
Total 98 100,0 100,0

Crosstabs
Kehandalan * Kepuasan_Pasien
Crosstab

Kepuasan_Pasien
Puas Tidak Puas Total
Kehandalan Handal Count 24 16 40
Ex pec ted Count 18,4 21,6 40,0
% within Kehandalan 60,0% 40,0% 100,0%
Kurang Handal Count 21 37 58
Ex pec ted Count 26,6 31,4 58,0
% within Kehandalan 36,2% 63,8% 100,0%
Total Count 45 53 98
Ex pec ted Count 45,0 53,0 98,0
% within Kehandalan 45,9% 54,1% 100,0%

Chi-Square Tests

As ymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 5,397b 1 ,020
Continuity Correctiona 4,481 1 ,034
Likelihood Ratio 5,429 1 ,020
Fis her's Exact Test ,024 ,017
Linear-by-Linear
5,342 1 ,021
As sociation
N of Valid Cases 98
a. Computed only for a 2x2 table
b. 0 cells (,0%) have expected count les s than 5. The minimum expected count is
18,37.

Risk Estimate

95% Confidence
Interval
Value Lower Upper
Odds Ratio for
Kehandalan (Handal / 2,643 1,154 6,054
Kurang Handal)
For cohort Kepuasan_
1,657 1,083 2,535
Pasien = Puas
For cohort Kepuasan_
,627 ,409 ,960
Pasien = Tidak Puas
N of Valid Cases 98

Daya_Tanggap * Kepuasan_Pasien
 Crosstab

Kepuasan_Pas ien
Puas Tidak Puas Total
Daya_Tanggap Baik Count 25 16 41
Ex pec ted Count 18,8 22,2 41,0
% within Daya_Tanggap 61,0% 39,0% 100,0%
Kurang Baik Count 20 37 57
Ex pec ted Count 26,2 30,8 57,0
% within Daya_Tanggap 35,1% 64,9% 100,0%
Total Count 45 53 98
Ex pec ted Count 45,0 53,0 98,0
% within Daya_Tanggap 45,9% 54,1% 100,0%

Chi-Square Tests

As ymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 6,436b 1 ,011
Continuity Correctiona 5,435 1 ,020
Likelihood Ratio 6,486 1 ,011
Fis her's Exact Test ,014 ,010
Linear-by-Linear
6,370 1 ,012
As sociation
N of Valid Cases 98
a. Computed only for a 2x2 table
b. 0 cells (,0%) have expected count les s than 5. The minimum expected count is
18,83.

Risk Estimate

95% Confidence
Interval
Value Lower Upper
Odds Ratio for Daya_
Tanggap (Baik / 2,891 1,260 6,632
Kurang Baik)
For cohort Kepuasan_
1,738 1,131 2,671
Pasien = Puas
For cohort Kepuasan_
,601 ,392 ,922
Pasien = Tidak Puas
N of Valid Cases 98