1

INTRODUCTION

RATIONALE

The Computer System Servicing is one of the many

specializations offered in Abellana National School. It is designed to
develop knowledge, skills and attitude of a computer technician and it
covers basic competencies in installing, configuring and diagnosing
computer systems and network. This is a major subject which has a big
impact of the overall average of the student that is why passing this
subject is compulsory in proceeding to another school year or level.

Passing the Computer System Servicing subject requires focus,

self-discipline and self-interest. This statement supports the study of
Gong Yue, Douan, Beck, Joseph and Hefferman, Niel T. (2009) that
talks about the impact of self-discipline on students’ knowledge and
learning. They found out that self-discipline has higher intelligence
than those without. Focus should be practiced, according to Schwartz,
Katrina (December 5,2013), Digital Classroom tools like computer,
tablets and smartphone offer exciting opportunity that can also be
distracting. This leads to lack of concentration and hard time shutting
out distractions. Self-interest is also a vital part in passing the subject.
According to the study of Thomas, Vicky I. (2013), exploring student’s
perception or interest, students identify internal and external influences
of their study. However, it was also revealed that some of their own
characteristics could have contribute as well as their performance goals
on orientation to their schoolwork. Interest is generally viewed as
being two types: personal and situational.

However, researchers only focused on finding out the reason

behind the problems and has not provided a single solution to the
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problem. That’s why this study aims to provide an action plan for the
Computer System Servicing students that will serve as a guide for
them to efficiently pass the subject. The action plan will be triggering
motivation and focus towards the subject. It will also aim to improve
and develop the student’s behavior towards the subject.

STATEMENT OF THE PROBLEM

The study aims to provide action plan for Grade 12 students to

pass the Computer System Servicing subject. Specifically, the
researchers sought to answer the following questions:

1. What is the Grade 12 students’ difficulties in passing the

Computer System Servicing subject?
2. How can the students pass the subject?
3. How can the action plan help this Grade 12 students to pass the
subject?

SIGNIFICANCE OF THE STUDY

The study is significant to the following:

The School Administrator. The result of this study will serve as a guide
for the School Administrator improve student’s capacity in passing the
subject.

The Teachers. This will be essential to the teachers in terms of their

way in teaching students more about the subject.

The Parents. This will help them give guidance and advice to their
children upon passing the subject.
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Future Researchers. This study will serve as a basis for the future
researchers that will be focusing in the same concern.

SCOPE OF THE DELIMITATION

This study focused on the attitude and behavior of Grade 12

students in passing the Computer System Servicing subject in Abellana
National School in a school year 2019 – 2020.

To improve the attitude and the behavior of the students in

passing Computer System Servicing subject. Questionnaires are given
to respondents to determine the proficiency of the Grade 12 students.

REVIEW OF RELATED LITERATURE

Hofer (2012), Posits that age plays a critical role in the

development of personal interest. He believes it may grow or
decline over the years. It can also change depending on the
other tasks has to manage and goals he or she striving for.
Those interests take importance of critical bridge between
cognitive and effective issues both learning and development. It
was clear that provide a way of focus to the students learning to
apply the theories of motivation, and recognizing the importance
of developmental for learning. K.Renninger (1992). To explored
students’ perceptions of their interest/lack of interest in their
academic work. Data were collected through interviews with a
focus group of six purposively selected fifth-form students at a
secondary school in Trinidad and Tobago. Results of the study
showed that the students identified internal and external
influences as impacting their interest levels. They felt that
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teachers’ personalities and professional characteristics had a

significant input, and expressed hurt and disappointment about
the uncaring attitude of some teachers Thomas, Vicky I (2013).

Schwartz, Katrina (2013) the ability to focus is a secret

element to success that often gets ignored. The more you can
concentrate the better you’ll do on anything, because whatever
talent you have, you can’t apply it if you are distracted. The
attentional circuitry needs to have the experience of sustained
episodes of concentration reading the text, understanding and
listening to what the teacher is saying in order to build the
mental models that create someone who is well educated.

Snowman (1995) discusses the solution and evaluation study

about the computer based technology in student’s success,
academic achievements, student’s behavior and attitudes. The
study was based on the reviews, exercises and application.
Computer based education program criteria gives the light to
evaluation as a list.

Gong Yue Donovan, Beck Joseph, and Heffman, Neil T.

(2009), In this study, we are interested to see the impact of self-
discipline in students' knowledge and learning. Self-discipline
can influence both learning rate as well as knowledge
accumulation over time. We used Knowledge Tracing (KT)
model to make inference about students' knowledge and
learning based on their performance on an Intelligent Tutoring
System. Based on a widely used survey questionnaire, we
measured students' level of self-discipline. When we analyzed
relation of students' self-discipline with their knowledge
attributes, we found that incoming knowledge is significantly
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high among high self-discipline students but there is no

consistent relationship of learning.

METHODOLOGY

RESEARCH DESIGN

This study is all about the attitude and behavior of the students
passing the Computer System Servicing subject. It uses a descriptive
quantitative research. It aims to observe and report on certain scenario
or phenomenon. This will be more efficiently to use since it can
describe a situation.

RESEARCH LOCALE

The locale of this study is Abellana National School which is

located at Osmeña Blvd., Cebu City, 6000. It is the campus mainly for

Technical Vocational Education. This school is composed of eight (8)

buildings. The Annex building, Senior High Building, Aboitiz

Building, and RSD Building are consisting of four (4) floors. The

Hilario Building, Lapu-Lapu Building, and Fernand Building are

consisting of two (2) floors. The Mapeh Building and the rooms in the

car park are consisting of one (1) floor only. This school has its own

grandstand and oval. This school offers two curriculums: the Technical

Vocational and SPS curriculum. The researchers are conducting the

research inside the campus only.

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RESEARCH RESPONDENTS/SAMPLING

The researchers chose the Grade 12 students of different

section, St. Bernard and St. John, who are taking Computer System
Servicing major. The researchers used descriptive research and get the
total number of students and the mean and used the simple random
sampling which is being tallied, evaluated and recorded.

RESEARCH INSTRUMENT

The researchers used survey questionnaire to collect data from

the Grade 12 respondents. The survey questionnaire was validated by
two expert teachers to assess the researchers to have a good result in
their interpretation of data. These two teacher experts are from
Abellana National School and their names are Mrs. Mirasol Patriarca
and Mrs. Joey Anne P. Binghay.

ETHICAL CONSIDERATION

The consideration of this issue is very necessary for the purpose

of ensuring the privacy as well as the security of the participants.
These issues were identified in advance to prevent future problems and
set possible solution if the problem occur. Among the significant issues
that were considered confidentiality and data protection. In the conduct
of research, the survey form method was drafted in a very clear and
concise manner to prevent conflicts among the respondents. The
researchers wrote a consent letter to get their permission to participate
this research study.
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DATA GATHERING PROCEDURE

The researchers prepared the instruments used through reading

the questionnaire to obtain ideas needed for the enhancement. Once the
questionnaires are final and is written or printed properly, it’s time for
the subject adviser to check the said questionnaire for some errors to be
corrected and to improve its quality and finally to be approved together
by the letter of respondents for permission purposes in conducting a
survey. Once the survey is done and was able to get the responses. It is
time for the group to tally, compute, analyze and record the gathered
information.

DATA ANALYSIS

The researchers used descriptive statistics. The responses of the

respondents are being tallied, analyzed and recorded the gathered
information. Those data gathered are being graph and evaluated.

RESULT & DISCUSSION

Table 1. Students difficulties in passing the Computer System

Servicing

RESPONSES
Students
difficulties
SA (5) A (4) N (3) D (2) DA (1)
about passing
the subject
Computer 2 3 14 5 6
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System
Servicing is
difficult to pass
I have
difficulties in
4 16 8 2 0
coping up with
new lessons
Find it hard to
participate in
any kind of
5 15 5 5 0
activities in
learning
computer
TOTAL 11 34 27 12 6
MEAN 3.5 = 4
DESCRIPTIO
AGREE
N

Table 1 tackles about the difficulties of students find in passing

the Computer System Servicing subject the first statement says that
Computer System Servicing is difficult to pass with a mean of 2 which
is disagree. They have difficulties in coping up with new lessons with a
mean of 4 which is agree. They also find it hard to participate in any
kind of activities with a mean of 4 which is agree.

The table supports the study of Hofler (2012) posits that age
plays a critical role in the development of personal interest. He
believes it may grow or decline over the ears. It can also change
depending on the other task has to marriage and goals he or she is
striving for.
 9

Table 2. Ways of students passing the Computer System Servicing

subject

RESPONSES
Ways of
passing the SA (5) A (4) N (3) D (2) DA (1)
subject
I know how to
use computer 4 16 8 2 0
efficiently
It requires
great focus to 18 9 3 0 0
pass the subject
I enjoy
Computer
16 12 1 1 0
System
Servicing
TOTAL 38 37 12 3 0
MEAN 3.5 = 4
DESCRIPTIO
AGREE
N

Table 2 covers the ways of students passing the subject. Their

efficiency of using the computer is neutral it got a mean of 3. The
students agree that it requires great focus to pass the subject the
students got an average of 4 which is agree. They also think that
Computer System Servicing is enjoyable the statement got a mean of 4
again. The future effect of the table is the respondents are the one to
focus their learnings as they learn and also to focus their learnings as
they learn and also to motivate to learn the subject.
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The table 2 support the study of Krapp, et al (1992), students

who demonstrate active interest in their work tend to display
characteristics such as increased attention, greater concentration,
pleasant feeling of applied effort, and increased willingness to
learn(Ainley,1998).

Table 3: Students actions in passing the Computer System Servicing

subject

RESPONSES
Students Action
in passing the SA (5) A (4) N (3) D (2) DA (1)
subject
It is interesting
for me to solve
3 12 14 1 0
computer
problem
I believe an
action plan can 5 9 11 5 0
help me to pass
TOTAL 8 21 25 6 0
MEAN 3.5 = 4
DESCRIPTIO
AGREE
N

The table 3 shows the student in action in passing the Computer

System Servicing subject which is total mean of 4 and it means
‘agree’. It was said on the table. The respondents are the one gives
them the idea in learning in order to pass the subject with their
behavior and attitude are needed such as self- determination, interest,
focus.
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The table 3 also supported by the study of Snowman (1995),

that discusses the solution and evaluation study about the computer-
based technology in students’ success, academic achievement, behavior
and attitude.

CONCLUSIONS

Based on the result and discussion of the study conducted, the

researchers concluded that the Computer System Servicing students of
Grade 12 are having a hard time passing the subject. The respondents
consider focus as an essential way in passing the subject. Despite of
the difficulties the respondents are facing, they still find it interesting
to learn new lessons and solve computer problems. The respondents
believe that an action plan is helpful in passing the subject.

RECOMMENDATION

Based on the result and discussion, the aim of the study is to

know and make an action plan in order to the students to pass the
subject. The researchers recommend to the Computer System
Servicing teachers to provide more information to the Grade 12
students such as pamphlet or file format regarding to the computer
subject. The researchers also recommend the Grade 12 students to give
their best to stay focus in their study and never give up on the pressure
and difficulties of the subject.

ACTION PLAN

Title: An Action Plan in the attitude and behavior of Grade 12 students

passing the Computer System Servicing subject
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Goal: To provide an action plan that helps students pass the Computer
System Servicing subject and to find out the difficulties that they are
facing in passing the subject.

Persons Time Expected

Objectives Activities
Involved Frame Outcome
Encourage Proper Students 10 months Determined
focus in lecturing of students
new students in
lessons on new lessons
the subject
Improve Observe Teachers Improved
difficulties students’ computer
or struggles flaws and skills like
they are areas of typing,
facing in improvemen assembly
the subject t disassembly
by skills,
conducting mastered
activities use of
related to photoshops
the and other
computer MS office
subject applications
.
Conducting School High grades
activities
related to the
css subject
like letting
them
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discover
hand on
tutorials
apps,
practical
exercises
and other
self-
assessment
learning
activities

REFERENCES

Gong, Y., Donovan, B., Joseph, & Heffman, N. T. (2009), Impact of

self-discipline on students’ knowledge and learning
Retrieved from:
https://www.researchgate.net/publication/221570547_Does_Self-
Discipline_impact_students'_knowledge_and_learning from October 3,
2019.

Hofer (2012), Age plays a critical role in the development of interest.

Retrieved from:
https://www.researchgate.net/publication/291970194_A_review_of_res
earch_on_the_effects_of_early_childhood_Education_and_Care_ECE
C_upon_child_development_CARE_project from October 3,2019

K.Renninger (1992), the roles of interest and learning.

Retrieved from: https://psycnet.apa.org/record/1992-97926-000 from
October 3, 2019
 14

Krap et, Al (1992), Interest, motivation and learning: An educational-

psychological perspective, Retrieved from:
https://www.researchgate.net/profile/Andreas_Krapp/publication/2271
94036_Interest_motivation_and_learning_An_educational-
psychological_perspective_European_Journal_of_Psychology_of_Edu
cation_14_23-40/links/55efed0b08ae199d47c0350a.pdf from October
3, 2019.

Schwartz,K.(December 5, 2013). Age of distraction: Why it is crucial

for students to learn to focus.
Retrieved from: https://www.kqed.org/mindshift/32826/age-of-
distraction-why-its-crucial-for-students-to-learn-to-focus.

Thomas,V. (2013). Exploring student’s perception of their interest in

academic work at five-year government secondary school in south
trinidad. Retrieved from:

http://uwispace.sta.uwi.edu/dspace/handle/2139/24334 from October

3,2019

Snowman.(1995), “Students and Faculty Relationship effective”

Retrived from March
26,2010:fromhttps://www.tandfonline.com/doi/abs/10.1080/875675502
09595894 from October 12,2019.

APPENDICES

CONSENT LETTER

Republic of the Philippines

Department of Education
Region VII, Central Visayas
ABELLANA NATIONAL SCHOOL
 15

Osmeńa Blvd., Cebu City

S. Y. 2018 -2019
SENIOR HIGH SCHOOL DEPARTMENT

Dear Respondents,
We are students from Grade 12-St. John and we would like to
conduct a survey. This survey aims to gather salient information in line with
our research topic ATTITUDE AND BEHAVIOR OF GRADE 12
STUDENTS IN PASSING THE COMPUTER SYSTEM SERVICING
SUBJECT. We highly appreciate your honest answers. Your answers and
personal information shall be taken confidentially. Thank you very much for
your support and cooperation.

THE RESEARCHERS
SURVEY QUESTIONNAIRE

Name-_____________________________________Grade 12-___________
DIRECTION: Please read carefully and check the corresponding statement, if
Strongly Agree (5), Agree(4), Neutral(3), Disagree(2), Strongly Disagree(1).
STRONGL AGRE NEUTRA DISAGR STRONGL
Y AGREE E L EE Y
(5) (4) (3) (2) DISAGRE
E
(1)
1. Comput
er
System
Servici
ng is
difficult
to pass
2.I know
how to
use
compute
r
efficientl
y
3. It is
interes
ting
for me
to
solve
compu
 16

ter
proble
ms
4. It
require
s great
focus
to pass
the
subject
5. I
believ
e an
action
plan
can
help
me to
pass
6. I enjoy
Comp
uter
Syste
m
Servici
ng
7. I have
difficu
lties in
coping
up
with
new
lesson
s
8. Find it
hard to
partici
pate in
any
kind of
activiti
es in
learnin
g
compu
ter
 17

RUBRICS FOR RESEARCH INSTRUMENT

RATING
SCOR
CATEGOR
4 3 2 1 E
Y
Purpose is
Purpose is Purpose is
stated Purpose is
Purpose stated stated
somewhat not stated
clearly vaguely
clearly
Questions
Questions Questions
are
are crystal are very
somewhat Questions
clear, and clear, and
clear, and are
a person a person
Clarity of a person confusing
would not might
questions would and
have to have to
have to ambiguou
ask for ask for
ask for s
clarificati clarificati
clarificati
on on
on
Every Few
Most Not one
person people
people be would be
would be would be
Choice of able to able to
able to able to
response choose choose
choose choose
from the from the
from the from the
response response
response response
Layout The The The The
station of station of station of station of
graphics graphics graphics graphics
 18

line style, line style,

line style, line style,
and and
and and
arrangem arrangem
arrangem arrangem
ent ent
ent ent
options options
options options
enhance sometime
mostly do not
the layout s
enhances enhance
and the enhances
the layout the layout
meaning the layout
of the of the
of the of the
survey survey
survey survey
Most Most
All words
words are words are Numerous
are
spelled spelled spelling
spelled
correctly. correctly. error,
correctly.
Grammar Grammar grammar,
Grammar
s s punctatio
Spelling/ s
punctatio punctatio n, spacing
Grammar punctatio
n, spacing n, spacing and word
n, spacing
and word and word usage
and word
usage are usage have a
usage are
most have number of
appropriat
appropriat some errors
e
e errors
Easy to Happy, Difficult
use and Easy to but gets to follow
Utility
pleasure follow the job and is
to look at done jumbled
TOTAL SCORE Date:
Comments:
 19

Teacher & Signature of the Teacher:

DOCUMENTATION

RESEARCHER’S PROFILE

PERSONAL INFORMATION
Name: Janine Ubal
Age: 18
Sex: Female
Religion: Catholic
Nationality: Filipino
Name of Parents:
Father: Joel Ubal
Occupation: Owner in a small business (Sari - Sari Store)
Ina: Luz Ubal Occupation: None
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EDUCATIONAL BACKGROUND
Level School Academic year

Elementary: Nazarene Christian Learning School 2007 - 2014

Good Shepard, Banawa, Cebu City
Junior High: Abellana National School 2014 - 2018
Osmeña Blvd., Cebu City
Senior High: Abellana National School 2018 - Present
Osmeña Blvd., Cebu City
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PERSONAL INFORMATION

Name: Kylrene Jane Momo

Age: 17
Sex: Female
Religion: Catholic
Nationality: Filipino
Name of Parents:
Faher: Issan Jan Momo Occupation: Security officer
Mother: Cindy Anciano Occupation: OFW

EDUCATIONAL BACKGROUND
Level School Academic Year
Elementary: Regino Mercado Elementary School 2007 - 2014
Pahina Central, Cebu City
Junior High: Abellana National School 2014 - 2018
Osmeña Blvd., Cebu City
Senior High: Abellana National School 2018 - Present
Osmeña Blvd., Cebu City
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PERSONAL INFORMATION

Name: Jofiel Morito

Age: 18
Sex: Male
Religion: Catholic
Nationality: Pilipino
Name of Parents:
Father: Felix Morito Occupation: Carinderia
Mother: Jocelyn Morito Occupation: None

EDUCATIONAL BACKGROUND
Level School Academic Year
Elementary: Guadalupe Elementary School 2007 - 2014
Guadalupe, Cebu City
Junior High: Abellana National School 2014 - 2018
Osmeña Blvd., Cebu City
Senior High: Abellana National School 2018 - Present
Osmeña Blvd., Cebu City