1

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Human Relations is the study and practice of utilizing human resources through knowledge and
through an understanding of the activities, attitudes, sentiments, and inter-relationships of people at
work."-This definition is given by:

Choose one answer.

a. Mayo
b.
McFarland
c. Taylor Not the right choice -Is associated with scientific
management
d.
Heckmann

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Incorrect

Marks for this submission: 0/1. This submission attracted a penalty of 0.1.

Question 2

Marks: --/1

The early trends of Craft system was noticed in ______________

Choose one answer.

a. France and
Germany
b. England and
Babylon
c. Egypt and
Babylon,
d. India and
Germany

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Question 3

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The human relations or behavioural school of management began in _____.

Choose one answer.

a.
1950
 b.
1930
c.
1921
d.
1927

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Question 4

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The outcome of Hawthorne studies is:

Choose one answer.

a. Human Relations approach

b. Scientific Approach
c. Organizational sciences
approach
d. Craft system

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Question 5

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The Scientific Management is associated with :

Choose one answer.

a. Mayo

b. Darwin
c. Fredrick
Taylor
d. Maslow

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Question 6

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__________follows the philosophy of 'stick' rather than 'carrot'.

Choose one answer.

 a. Human Resource Planning

b. Motivation
c. Human Resource
development
d. Personnel management

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-Economic incentives are less potent than generally believed in influencing employees to achieve
high levels of output. -Leadership practices and work-group pressures profoundly influence
employee satisfaction and performance. -Any factor influencing employee behaviour is embedded in
a social system. These are the key findings of :

Choose one answer.

a. Scientific approach

b. Hawthorne studies

c. Craft system
d. Organizational sciences
approach

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Question 2

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4 The human relations focus of an organization needs to have program in place to take care of:
(i)Employee needs (ii)Customer needs (iii)Stake holders needs Select the correct option:

Choose one answer.

a. Only ii is correct
b. Only i & ii are
correct
c. Only iii is correct

d. Only i is correct

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Question 3

Marks: --/1
Estimating the future needs for human resources in order to achieve desired results, is termed as:

Choose one answer.

a. Acquisition of human
resources
b. Building performance
system
c. Human resource planning

d. HR budgeting

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Question 4

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The key HR functions in an organization are: (i)Human Resource Planning (ii)Acquisitions of human
resource planning (iii)Training and employee development (iv)Product marketing Select the correct
option:

Choose one answer.

a. Only i & ii are
correct
b. Only i, ii & iii are
correct
c. i, ii & iv are correct

d. Only i is correct

Marks: --/1

Match the following:

The craft
system
The
scientific
managemen
t approach
Human
relations
approach
Organizatio
nal Sciences
approach

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Question 2
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Sun shine' is an apparel manufacturing company started in 1965. The company was engaged in
mass production and had employed 500 workers, due to unemployment cheap labour was available.
Sun shine was doing well, holding good market share producing large quantity at low cost. The
working hours of the company were six days a week from 8 in the morning to 6 in the evening
though most of the time employees have to work beyond specified working hours and on holidays as
well. There is an increase in the demand and so the company has to raise the production. To meet
the requirements it had hired more people and had also employed a personnel officer. However,
after 3 decades, also the company has not initiated any significant welfare practices, the working
conditions and timing remained the same. Post liberalisation company is facing tough competition in
the market. The other companies in the sector have improved wage policy and welfare practices.
The productivity at Sun Shine has gone drastically low as compared to the earlier records. Attrition
rate is high; employees join the company and leave the job soon. The management is concerned
how to overcome the problems related to low productivity and attrition. What are the possible cause
of problems related to low productivity and attrition? (i) Obsolete HR Practices. (ii) Market
competition and dynamic labour market (iii) Company has become old (iv) Appointment of personnel
Officer (v) Long working hours and inadequate compensation (vi) Market demand to produce large
quantity. Select the correct option:

Choose one answer.

a. Only ii, iv &iv are
correct
b. Only iii & iv are
correct
c. Only i, ii, & v are
correct
d. iv, iii, v & iv are
correct

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Question 3

Marks: --/1

The terms Personnel Management (PM) and Human Resource Management (HRM) are used
interchangeably. Though, HRM differs from PM both in scope and orientation (i) HRM approach is
proactive in nature (ii) PM approach is proactive in nature (iii)PM is relied more on theory X -stick
approach(people don't like work) (iv)HRM is relied more on theory Y-carrot approach(people like
work) Find out the correct option that is associated with PM and HRM

Choose one answer.

a. ii and iv are true Not the right choice

b. ii and iii are true Not the right choice

c. i, iii and iv options are true Correct choice-refer
sect.1.3
d. ii, iii and iv options are true Not the right choice

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